Medical Case Specialist (Remote) – Veterans Services

Job Locations US-Remote
Requisition ID 2021-67257
Posted Date
2 months ago(10/14/2021 3:17 PM)
# of Openings
Job Function
Call Center Operations
Job Schedule
Regular Full-Time
Select 19.23/Hr.

Job Introduction

The Case Building Department supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by translating rudimentary VA exam requests into highly detailed, organized cases that the provider can readily use to evaluate a Veteran’s conditions. Case Builders streamline the evaluation process by allowing Providers to evaluate Veterans more efficiently. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.


*As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.

Job Description Summary

  • Read and comprehend the exam request sent by the VA, and process accordingly
  • Check veteran’s previous cases for overlapping information and other issues
  • Draft and submit clarification inquiries to the VA to better understand the information contained, or resolve any inconsistencies that exist, within the exam request
  • Enter information into the software for the doctor to be able to utilize during and after the appointment
  • Ensure providers have the necessary documentation and medical records to properly evaluate Veterans
  • Research medical conditions and new information when necessary
  • Identify and include all relevant worksheets and diagnostics requested by the VA
  • Appropriately draft and format questions the VA would like the Provider to address
  • Communicate with other departments to share relevant information when necessary to best complete the case
  • Thoroughly checks over work before sending it on to the next department
  • Assists in peer-reviewing other Case Builders’ work before appointments are seen

Education and Experience Requirements

Additional Duties and Responsibilities 

  • Attends meetings with Case Building team in order to stay up to date on important information
  • Understands and successfully uses OMS software, Microsoft Office programs, Internet, and e-mail
  • Responds promptly and appropriately to messages from supervisors, co-workers, and other departments



  • High School Diploma or GED equivalent required
  • Intermediate understanding of pertinent medical terminology
  • Proficient typing skills
  • Strong and professional verbal and written communication skills, to include excellent grammar, and highly developed interpersonal skills
  • Excellent reading and comprehension abilities
  • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner Microsoft Excel knowledge
  • Self-starting and highly analytical
  • Excellent organizational and prioritization skills with strong ability to meet strict deadlines with minimal supervision
  • Exceptional multi-tasking capabilities.


 Home Office Requirements

  • Internet speed of 20mbps or higher required (you can test this by going to
  • Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
    • OS for Windows – Windows 10
    • OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
    • Preferred memory – 4+ GB
  • If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
  • Hardwired internet (ethernet) connection
  • Private work area and adequate power source



About Veterans Evaluation Services – Now Part of Maximus

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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