Maximus is currently looking for Customer Service Representatives to support the Department of Education working on the DMCS (Debt Management and Collections System) program. The DMCS is the set of information technology systems and business processes that the U.S. Department of Education's Office of Federal Student Aid (FSA) uses to service defaulted Title IV federal student aid debt owed to the Department. The primary responsibilities will be to respond to incoming calls, emails or chats regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
*Please note, this is a work from home (remote) position, but applicants must live within the Duval, Nassau, Clay, Baker or St. John’s County in Florida. All equipment must be picked up from our Jacksonville, FL location.
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Additional Requirements as per contract/client:
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Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.