Clinical Operations Director

Job Locations US-NY-New York
Requisition ID 2021-68376
Posted Date
2 months ago(10/8/2021 12:38 PM)
# of Openings
Job Function
Job Schedule
Regular Full-Time

Job Introduction

About Maximus

Maximus is a global organization that partners with national, state and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.


About the Position

Maximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  This is an exciting new program that directly contributes to positive long-term health outcomes for vulnerable populations in New York State.


We're currently hiring for the program's Clinical Operations Director. In this position, you'll build and lead the Clinical Operations Department (composed of Nurse Practitioners and Physician Assistants), with the support of collaborative colleagues and staff.  If you have in-depth knowledge of clinical operations in a business and service delivery environment and meet position qualifications, then we are excited to meet you!


We offer competitive benefits and the opportunity to grow in a supportive and collaborative work environment.  Take the next step in your career journey today and join our growing team!


Position Responsibilities

  • Develop and implement operational strategic goals for process and workforce management efficiencies, consumer experience and satisfaction, and quality management
  • Manage provider staffing and maintain staffing model’s needs
  • Prepares detailed reports for auditors, accrediting or licensing bodies
  • Develop and oversee the Quality Management Plan (QMP) for clinical quality and recommend process improvements and enhancements
  • Ensure compliance with Maximus policies, project policies and procedures, and state and federal regulations applicable to programs administered by Maximus
  • Ensure that all program activities are aligned with contractual standards for quality of service

Required Qualifications

  • 5+ years of clinical operations management experience focused on community-based long-term care service and delivery, and/or eligibility and community health assessments
  • 10+ years of related experience in the field of customer service delivery, quality management, and continuous improvement
  • Experience working within large, complex clinical operations teams
  • Licensure: NY State Board Certified Nurse Practitioner

Preferred Qualifications

  • Preferred field of study in Management, Business or Healthcare Policy
  • Project Management Certification
  • Management experience working directly with the clinical professions (RNs, Nurse Practitioners, Physician Assistants, MDs/DOs)

Home Office Requirements

  • Cell Phone:  Candidates must have their own cell phone
  • Computer Equipment:  Will be provided company-issued computer equipment
  • Internet:  Reliable high-speed internet service with 100 Mbps download speed

Job Description Summary

Job Summary

The purpose of this position is to provide clinical leadership for the statewide Independent Practitioner Panel that issues physician orders for individuals who have undergone a Community Health Assessment and are eligible for community based long term care services and supports.  The incumbent will oversee the Clinical Managers and their teams of Nurse Practitioners and Physician Assistant teams.  These teams review the completed Community Health Assessment tool in the NYS Uniform Assessment, which are used to determine long-term in-home care for geriatric and disabled individuals.  The incumbent will directly supervise the Clinical Managers, develop and update internal policy and provide general program leadership.

Essential Duties and Responsibilities

- Assist the Medical Senior Director with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations

- Assist in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes and quality

- Analyze daily, weekly, and monthly reports for performance measurement and efficiencies

- Collaborate with project and executive management to establish strategic plans, objectives, initiatives, and work plans

- Identify opportunities for improvement and leads the development of projects to improve assessment outcomes

- Develop clinical protocols for the Independent Practitioner Panel based on DOH regulations and best practices

- Chair the Quality Advisory Committee which suggests and evaluates best practice recommendations.

- Develop policies and procedures related to care, in accordance with state and federal requirements

- Participate in the training and education of staff, and reviews assessments with clinicians to improve assessment outcomes.

- Assist with clinical recruitment and training of Medical Doctors, Nurse Practitioners and Physician Assistants

- Provide direction and guidance to Physical Panel (PP) staff, individually and in teams, to achieve quality assurance goals

- Collaborate with the Medical Project Director to achieve dispute resolution

- Directly supervise and manage key Project staff as determined by the Medical Project Director

- Create and develop a functional, motivated, and cohesive project team

- Work with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff. Monitor achievement of those goals

- Provide direction to team members and resolves problems in a timely and professional manner

- Develop, modify and execute project policies, ensuring all project team members are in compliance

- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

- Perform other duties as may be assigned by Management


- Master’s Degree from a Nurse Practitioner Program required

- Five (5) years of management experience, ten (10) years of clinical experience required

- Project Management experience and experience working with adult and geriatric populations preferred

- Proven leadership ability; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; working knowledge of commonly used technological systems (email, word processing, etc.); ability to lead a dynamic group in a fast-paced and hands-on environment

- NY State Board Certified Nurse Practitioner required

- Specialties in Adult Health, Community Health, Family Practice, Geriatrics, Psychiatry preferred

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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