Provider Relations Specialist - Remote

Job Locations US-NY-New York
Requisition ID 2021-69709
Posted Date
4 weeks ago(12/24/2021 11:20 AM)
# of Openings
Job Function
Program Management
Job Schedule
Regular Full-Time

Job Introduction

About Maximus

Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.


About the Position

Maximus administers the Independent Practitioner Panel (IPP), which is currently looking for a Provider Relations Specialist.  The Provider Relations Specialist will be responsible for providing ongoing relationship management with Maximus Clinicians. The incumbent will develop a comprehensive knowledge of MAXIMUS and Clinical practices to develop and manage an engagement and partnership strategy.   This will include assisting with the development and the training implementation of adequate provider education/training for IPP providers.  If you have experience working with providers and thriving in a remote environment this is the perfect position for you!


In this position, you'll be the primary contact for IPP/IRP providers in collaboration with our internal Operational Support Unit (OSU), providing them with technical assistance and support for operational issues.  You will also collaborate with the Operation Support Unit (OSU) to address clinical issues and concerns.  You will effectively communicate and assist with provider outreach between the Medical Director and Clinical Manager to Clinicians.  You will assist with recruitment to fill gaps based on geographic and program needs in collaboration with our Vendor. 


Must Haves

The successful incumbent must have a Bachelor's Degree from an accredited school or a combination of education and equivalent experience.  The incumbent will have any combination of over three (3) years of Health Plan Provider or recruiting and vendor management experience.  The successful incumbent will have knowledge of online recruiting tools and strategies.  Proficient knowledge and capable of navigating multiple systems.  Well-developed and professional interpersonal skills and the ability to interact effectively with people at all organizational levels. The Specialist must display strong communication skills, both written and verbal, and a proficient working knowledge of Microsoft Office Suite programs. Knowledge of CRM is preferred.


Home Office Requirements

  • Cell Phone:  Candidates must have their own cell phone
  • Computer Equipment:  Will be provided company-issued computer equipment
  • Internet:  Reliable high-speed internet service with 100 Mbps download speed

Job Description Summary

Job Summary

Essential Duties and Responsibilities:

- Act as primary point of contact for IPP/IRP providers as assigned to provide technical assistance, and act as a conduit for all operational questions and issues.

- Collaborate with Operational Support Unit (OSU) to address clinical operational issues and/or concerns as needed.

- Responsible for making scheduled visits remotely/in person as assigned to provide training and education on Maximus policy and procedures as necessary, ensuring provider/consumer satisfaction and operational readiness/success.

- Engage IPP/IRP providers as required to assist monitoring turnaround time to ensure Service level Agreement (SLA) adherence.

- Assist with provider outreach between Medical Director and Clinical Manager to Clinicians as needed.

- Assist the Operations Support Unit and Credentialing teams with maintaining accurate Provider Data Files and availability.

- Assist with the recruitment of Clinicians in collaboration with Human Resources and Vendors as applicable.

- Collaborate with Human Resources and Vendor(s) to develop and implement effective recruitment strategies ensuring robust pipeline of candidates across platforms as needed.

- Ensure recruitment is aligned with geographic/program needs.

- Maintain Provider Profile Data Base (MaxEB).

Minimum Requirements:

- Bachelor's degree in related field.

- 3-5 years of relevant professional eperience required.

- Knowledge of online recruiting tools and sourcing applications.

- Knowledge of Credentialing.

- High degree of technical knowledge and proficiency in navigating between multiple systems.

- Strong interpersonal and communication skills.

- Exceptional organizational skills and attention to detail.

- Ability to multi-task and prioritize job duties.

- Experience with CRM's is preferred.

- Excellent attention to detail exhibited through written, oral and documentation job responsibilities ability to thrive in remote work environment.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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