Customer Service Representative (Remote) - CDC Info

Job Locations US-Remote
Requisition ID 2022-72204
Posted Date
1 week ago(1/11/2022 11:33 AM)
# of Openings
Job Function
Call Center Operations
Job Schedule
Limited Service Full-Time

Job Introduction

Customer Service Representatives at Maximus make an impact every day by providing knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner for CDC-Info which is the Center for Disease Control’s national contact center. CDC-Info offers live agents to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health topics, including Covid-19. To prepare for this role, Maximus provides paid, comprehensive training which ensures our employees are equipped with the highest levels of knowledge and professionalism.


*This is a full time - limited service position that is to be worked fully remote (work from home). Pay rates will be based on the county in which you live. 


*As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.

Job Description Summary

  • Maintain a current understanding of CDC-Info procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
  • Adhere to the Privacy Act as it relates to the confidentiality of information released
  • Respond to telephone inquiries within the set departmental staffing and time parameters
  • Maintain appropriate documentation of phone inquiries
  • Maintain up-to-date knowledge of CDC-Info regulations and policies as they apply
  • Utilize databases and written materials to look up and provide information to telephone inquiries
  • Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)
  • Assist with on the job training for new and temporary employees as requested
  • Report problems that occur and assist with the resolution
  • May be required to work scheduled holidays
  • Overtime may be required
  • Must sign a Statement of Understanding

Education and Experience Requirements


  • High school diploma or equivalent required
  • Minimum six (6) months customer service/administrative /call center experience required
  • Must be able to speak English clearly and professionally
  • Proven verbal and written communication skills a must
  • Experience working with a PC and a Windows environment required
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
  • Proven ability to work as a member of a team is required
  • All CDC-Info personnel will be required by contract to undergo periodic program update training as the program changes
  • All CDC-Info personnel are required to sign a Statement of Understanding and Non-Disclosure


Home Office Requirements:

  • Hardwired internet (ethernet) connection with 20 Mbps minimum
  • Private work area and adequate power source
  • Candidate must provide their own computer (Chromebooks will not work), monitor & hardwired headset

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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