MAXIMUS

Sr. Analyst, Reporting - (Remote) FEMA

Job Locations US-Remote
Requisition ID 2022-79809
Posted Date
2 months ago(8/10/2022 1:43 PM)
# of Openings
1
Job Function
Call Center Operations
Job Schedule
Limited Service Full-Time

Job Introduction

Maximus is currently looking for remote Sr. Analyst Reporting to join our team. This remote Sr. Analyst - Reporting position will be responsible for providing front-line, first level management with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency.

 

*This position is a remote - work at home position. 

Education and Experience Requirements

Essential Duties and Responsibilities:

  • Provide overall support and analysis to all reporting requirements of the FEMA project, including client-mandated and project-related performance data
  • Create ad hoc reports using agent schedules, call volumes,  and other agent performance and project metrics
  • Maintain production data and review of staff plan hours on a weekly basis
  • Assists in managing employee profile creation in business systems to drive project performance
  • Create, track, and maintain agent metrics for historical information purposes on various reporting tools such as SharePoint and Excel
  • Oversee maintenance of employee status, issue and outage tracking system, coaching, Quality and performance, and other system-related data such as log in/log out production and reporting from Genesys
  • Leads with WFM in creating and managing forecasts and build staffing requirements for the project
  • Responsible for designing, creating, analyzing, building, and distributing reports based on data collected by MAXIMUS and its vendors in order to provide information regarding performance and compliance
  • Collect data and produces, troubleshoot and distribute routine reports regarding project operations on a daily, weekly, monthly, quarterly, semi- annual, and annual basis on an aggressive, deadline oriented schedule
  • Supervise the maintenance of updated inventory of reports and report distribution lists
  • Research and document key FEMA reporting requirements with an understanding of business processes, contract deliverables, and resource limitations
  • Assist with design, implementation, and quality review of reports and reporting processes
  • Provide key decision makers with concise written summaries of analysis, including assessment of the impact of trends, hot issues, and significant events, from both an operations and workforce standpoint
  • Communicate to ensure that measurement tools, reports and data are understood accurately and consistently across functional groups
  • Assist in the development of uniform reporting standards, processes, and documentation to schedule, prioritize, deliver and quality control the projects reporting and data analysis needs
  • Manage/coordinate workflow to ensure all required reports are submitted within contractual or internal deadlines
  • Monitor and coordinate the involvement of others in these processes
  • Perform other duties as assigned by management

 

Minimum Requirements:

  • Bachelor's degree and / or with 5+ years of experience, preferred
  • Develop solutions to a variety of complex problems
  • Work requires considerable judgment and initiative
  • Exerts some influence on the overall objectives and long-range goals of the organization

 

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet download speed of 25mbps single user/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source
  • All equipment will be provided by Maximus (laptop and headset) 

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

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