Medical File Clerk - Veterans Services

Job Locations US-TX-Houston
Requisition ID 2022-79864
Posted Date
2 months ago(8/11/2022 9:34 AM)
# of Openings
Job Function
Job Schedule
Regular Full-Time

Job Introduction

Medical Record Bookmarkers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by facilitating providers’ review of the veteran’s medical records by providing the pertinent information that is being requested.  Bookmarkers have the responsibility of going through an entire medical record and determining what is pertinent to the case using the tools at their disposal and best judgment. Candidates must possess the desire to assist our wounded veterans and service members with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.


*This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise. 

Education and Experience Requirements

Primary Responsibilities: 

  • Separate all pertinent information from the Veteran’s medical record
  • Successfully research and document medical conditions
  • Communicate with VBMS for CAPRI checks if needed
  • Make sure the case is complete before the scheduled exam
  • Maintain the correct status in OMS for each case
  • Research both common and uncommon medical conditions


Additional Duties and Responsibilities 

  • Break down and scan physical c-files if needed
  • Train for both scanning and bookmarking when needed
  • Occasional special projects from other departments
  • Stride to achieve quota on a daily basis
  • Ensure compliance with HIPAA
  • Attend periodic meetings
  • Overtime available with overflow of cases



  • High School diploma or GED equivalent required; some College preferred
  • Basic computer skills
  • Proficiency with Microsoft and Adobe programs
  • Functional knowledge of medical terminology
  • Attention to detail
  • Ability to draft proper email correspondence
  • Ability to multi-task


Home Office Requirements

  • Internet speed of 25mbps or higher required (you can test this by going to
  • Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old
    • OS for Windows – Windows 10 or Windows 11
    • OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
  • Hardwired internet (ethernet) connection
  • Private work area and adequate power source
  • A second monitor is highly recommended for most positions


About Veterans Evaluation Services – Now Part of Maximus


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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.


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