MAXIMUS

Correspondence Specialist - CDC Info

Job Locations US-Remote
Requisition ID 2022-83115
Posted Date
2 weeks ago(11/17/2022 10:29 AM)
# of Openings
2
Job Function
Operations
Job Schedule
Regular Full-Time

Job Introduction

Maximus is currently looking for a Correspondence Specialist to support the CDC Info program. Correspondence Specialist researches and prepares written responses following CDC procedures and guidelines utilizing scripts. Highly desirable to have prior experience in health communication, or health education, or medical background.

Job Summary

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Minimum Requirements:
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

Education and Experience Requirements

• Research and prepare written responses following CDC procedures and guidelines utilizing scripts.
• Ability to effectively work within established contractual turnaround times
• Draft Email responses using approved content
• Respond to requests from physicians, health care facilities, and the public about the treatment and management of individuals potentially exposed to hazardous substances
• Maintain awareness of current developments in the field of public health
• Use initiative and judgment in applying pertinent guidelines or in the development of new policy
• Appropriately escalate email to Level 3 as necessary
• Review and prepare outgoing responses and as necessary
• Assist management in the direction of the multi-functional activities of the department, meeting internal and contractual commitments, assuring quality of process and direction of resources
• May be required to work off-shift (nights, weekends, and holidays) as necessary

Education and Experience Requirements:

• High School Diploma with 1-3 years of related experience. May have training or education in area of specialization
• Prior experience in health communication, health education and/or medical background preferred
• Proven written communication skills
• Proven oral communication skills
• Competency in using desktop and database systems to retrieve accurate information
• Understanding of public health issues, CDC health partners and/or public health mission
customer service experience
• Excellent organizational skills
• Work in a team environment
• Attention to detail

 

Remote Position Requirements:

- Desktop or Laptop Computer

  • Windows 10 or Apple OS 11.0.1 or higher
  • No tablets, iPads, netbooks, Chromebooks, or smart phones

- Private and Secure workspace from home

- Wired internet connection with minimum download speed of 25 mbps and minimum upload speed of 10mbps (No Hotspots or Wifi)

- Wired USB headset

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

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