ServiceNow Architect

Job Locations US-VA-Mclean
Requisition ID 2023-87103
Posted Date
2 months ago(3/27/2023 6:02 PM)
# of Openings
Job Function
Information Technology
Job Schedule
Regular Full-Time

Job Description Summary

Maximus Federal is currently seeking a strong technical lead/developer that will lead end to end ServiceNow implementations, technical teams and successful delivery of the project. The lead should have clear understanding of ITSM and ITIL processes and applying those processes on ServiceNow platform. This includes ServiceNow platform customization, implementation, configuring workflows, process automations, system notifications and maintenance and configuration. The lead is required to coordinate with technical teams, internal and external stakeholders, and present use cases and provide expert guidance on implementing the solution.

The lead must demonstrate a willingness to learn new offerings from ServiceNow and overcome technical challenges in a fast-paced environment. The lead will provide design, and implementation expertise to a cross-functional software development team.

Job Summary

•Meet with stakeholders to understand requirements, perform gap-analysis, determine design and identify appropriate deployment strategy.
•Perform gap analysis with ITSM and ITIL process, product capabilities and business requirements to provide a comprehensive solution
•Configure and customize ServiceNow application/solution that includes screen designs, workflow configuration, reports, data imports, integration with third party software, and custom application development as per business requirements and expectations using out-of-box features
•Develop custom applications using the ServiceNow AppEngine module
•Provide administration, application development, maintenance, and technical support by using product best practices and techniques to configure robust solutions.
•Follow best practices and continuous improvement process to identify future upgrade issues and design considerations
•Periodically update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes
•Respond to technical issues in a professional and timely manner.
•Develop, maintain, and execute reports to ensure system operation meets performance targets. 
•Create and maintain system design and operations documentation. 
•Complete other duties as assigned

•Bachelor’s Degree from an accredited college or university is required; Additional experience would be considered inlieu of degree
•At least twelve (12) years of IT experience 
•3+ years of technical lead experience in implementing ServiceNow
•5+ years in ServiceNow configuration and development experience with ITSM, CSM and/or equivalent
•Support, perform and troubleshoot deployment issues.
•Review the existing documentation and document technical specifications.
•Perform maintenance on existing software products and contribute knowledge of business applications.
•Contribute as necessary to the development of all project artifacts throughout the system development life cycle.
•ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification
•Experience in developing customized application using the ServiceNow App Engine module including implementation of the data model, user experience components, logic and automation, and security
•Deep functional and technical knowledge of the ServiceNow configuration and implementation
•Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
•Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management

Additional Requirements as per contract/client:
•Ability to obtain and maintain public trust security clearance
US Citizenship

Education and Experience Requirements

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $170,000.00/Yr.

Posted Min

USD $75,700.00/Yr.


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