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Job Locations US-Remote
Requisition ID 2021-59521
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-KY-London
Requisition ID 2020-59025
Remote role! Schedule is 11:30 am - 8:30 pm (Eastern time).
The MAXIMUS Accommodations & Leaves Team (MALT), is the centralized point of contact for employee, HR Representative and Management inquiries about the accommodations and leave program. The MALT will perform in a high volume, contact center environment and provide support for all employees. As a member of MALT, this role is responsible for the successful day-to-day support and execution of the Leave of Absence and Job Accommodation processes. The incumbent will engage in the administration of leaves and disability accommodations in accordance with applicable laws, lead the interactive process under the ADA, and make recommendations to HR and Management regarding accommodations (leave and on-the-job). The incumbent will also serve as the subject matter expert for FMLA, ADA accommodations, and all other Leaves of Absence (LOAs).
Job Locations US-WI-Madison
Requisition ID 2021-59343
Job Locations US-TX-Greenville
Requisition ID 2021-59465
"• Insert customer and account data by inputting text based and numerical information from source documents within specific time limits | • Interpret paperwork received and make sound judgments | • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry | • Review data for deficiencies or errors, correct any incompatibilities if possible and check output | • Outreach to various sources via oral and written communication in order to make appropriate determination | • Apply data program techniques and procedures | • Generate reports, store completed work in designated locations and perform backup operations | • Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system | • Interpretation of OMB structured and unstructured forms based on processing procedures to properly classifying and labeling forms into organized work lists | "
Job Locations US-Remote
Requisition ID 2021-59495
Requirements/duties in job profile for Analyst – Data Analytics: | Minimum requirements: | - Bachelor's degree in Computer Science, Information Systems, Business Analytics, Mathematics, Engineering, or a related technical field, with 3+ years of experience in Business Intelligence, Data Analytics, Database/SQL Development, or equivalent combination of experience and education required | - Advanced degree in Computer Science, Information Systems, Business Analytics, Engineering, or a related technical field preferred. | - 3+ years of experience with data storage, retrieval, and analysis using various reporting tools and query languages, including SQL Server or Oracle | - 3+ years of experience with data visualization and business intelligence tools or packages (SSRS, Power BI, Tableau, MicroStrategy, etc.) Microstrategy strongly preferred | - Experience with data warehousing technologies and architectures | - Data manipulation and transformation skills | - Ability to develop solutions to a variety of complex problems. | - Experience with the software development cycle | - Excellent analytical and problem-solving skills, combined with strong business acumen and the ability to communicate analytical findings in a clear and concise manner | | Essential Duties and Responsibilities: | 1.Implements the design, analysis, interpretation, and evaluation of a variety of reports and analytical solutions. | 2.Performs complex data analysis, results interpretation, and report preparation in support of business process management and/or ad-hoc and standing customer requests. | 3.Mentors and/or assists other Analysts on assigned tasks in the implementation of reporting or analytical projects. | 4.Ensures data accuracy and validates all data collection methods used in reporting objects | 5.Evaluate data quality, applications, and functions, produce output, and maintain reporting operations and documentation. | 6.Performs other duties as assigned by management.
Job Locations US-Remote
Requisition ID 2021-59494
Job Summary | | MAXIMUS is looking for an Operations Analyst to make sense of our workforce and performance data using advanced analysis to identify meaningful and actionable insights - advancing performance and promoting a culture of data-driven decision making. In this role you will support government service operations and create data-driven products that help our customers improve their program performance and have measurable impacts on the lives of the beneficiaries we service. This role will work with a team to produce leading analytic practices and solutions that will become part of our core product capabilities. You will research, design, and implement analytical findings to optimize program performance and improve operational processes. In addition, the role will help in applying analysis and data science to related fields and support analyst peers. | | | Essential Job Duties | •Apply advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners | •Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications | •Attain a high degree of knowledge about MAXIMUS data infrastructure | •Design and develop data queries, cubes, etc. using data warehouse, business intelligence, and analytical products to fulfill ad-hoc data requests | •Analyze extracted data, review for accuracy and look for trends | •Provide insights and analyses around operations and project data | •Participate in the data science product development review process, in particular implementing code review, testing, and data profiling of newly developed products | •Develop and implement metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed | •Inform operational partners on product performance as well as product usage trends | •Consult with analytical leaders to understand current and future business goals and strategies, and ensure that methods and work products are aligned | •Balance accuracy of analysis with needs for rapid response | •Develop partnerships with technical peers and business partners | •Perform other duties as assigned | | Education and Experience Requirements | •BS in a quantitative field such as Statistics, Mathematics, Operations Research, Economics, Computer Science, Machine Learning (or similar) | •3-5 years of experience performing quantitative data analysis | •Ability to present data in a simple, clean, concise visual and written manner | •Exposure to machine learning techniques and algorithms | •Experience with common data science toolkits, such as R, Weka, Python/NumPy, MatLab, etc | •Statistical experience and understanding of distributions, statistical testing, regression, etc. | •Proficiency in using query languages such as SQL and use of relational databases and SQL | •Experience quantifying and prioritizing projects that require heavy data analysis | •Experience working directly with business users and requirements documentation | •A strong passion for empirical research and for answering complex questions with data. | •Experience with government sponsored health care programs and operations desirable.
Job Locations US-Remote
Requisition ID 2021-59493
Job Summary | | MAXIMUS is looking for an Operations Analyst to make sense of our workforce and performance data using advanced analysis to identify meaningful and actionable insights - advancing performance and promoting a culture of data-driven decision making. In this role you will support government service operations and create data-driven products that help our customers improve their program performance and have measurable impacts on the lives of the beneficiaries we service. This role will work with a team to produce leading analytic practices and solutions that will become part of our core product capabilities. You will research, design, and implement analytical findings to optimize program performance and improve operational processes. In addition, the role will help in applying analysis and data science to related fields and support analyst peers. | | | Essential Job Duties | •Apply advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners | •Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications | •Attain a high degree of knowledge about MAXIMUS data infrastructure | •Design and develop data queries, cubes, etc. using data warehouse, business intelligence, and analytical products to fulfill ad-hoc data requests | •Analyze extracted data, review for accuracy and look for trends | •Provide insights and analyses around operations and project data | •Participate in the data science product development review process, in particular implementing code review, testing, and data profiling of newly developed products | •Develop and implement metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed | •Inform operational partners on product performance as well as product usage trends | •Consult with analytical leaders to understand current and future business goals and strategies, and ensure that methods and work products are aligned | •Balance accuracy of analysis with needs for rapid response | •Develop partnerships with technical peers and business partners | •Perform other duties as assigned | | Education and Experience Requirements | •BS in a quantitative field such as Statistics, Mathematics, Operations Research, Economics, Computer Science, Machine Learning (or similar) | •3-5 years of experience performing quantitative data analysis | •Ability to present data in a simple, clean, concise visual and written manner | •Exposure to machine learning techniques and algorithms | •Experience with common data science toolkits, such as R, Weka, Python/NumPy, MatLab, etc | •Statistical experience and understanding of distributions, statistical testing, regression, etc. | •Proficiency in using query languages such as SQL and use of relational databases and SQL | •Experience quantifying and prioritizing projects that require heavy data analysis | •Experience working directly with business users and requirements documentation | •A strong passion for empirical research and for answering complex questions with data. | •Experience with government sponsored health care programs and operations desirable.
Job Locations US-Remote
Requisition ID 2021-59489
Minimum requirements: | - Bachelor's degree in Computer Science, Information Systems, Business Analytics, Mathematics, Engineering, or a related technical field, with 3+ years of experience in Business Intelligence, Data Analytics, Database/SQL Development, or equivalent combination of experience and education required | - Advanced degree in Computer Science, Information Systems, Business Analytics, Engineering, or a related technical field preferred. | - 3+ years of experience with data storage, retrieval, and analysis using various reporting tools and query languages, including SQL Server or Oracle | - 3+ years of experience with data visualization and business intelligence tools or packages (SSRS, Power BI, Tableau, MicroStrategy, etc.) Microstrategy strongly preferred | - Experience with data warehousing technologies and architectures | - Data manipulation and transformation skills | - Ability to develop solutions to a variety of complex problems. | - Experience with the software development cycle | - Excellent analytical and problem-solving skills, combined with strong business acumen and the ability to communicate analytical findings in a clear and concise manner | | Essential Duties and Responsibilities: | 1.Implements the design, analysis, interpretation, and evaluation of a variety of reports and analytical solutions. | 2.Performs complex data analysis, results interpretation, and report preparation in support of business process management and/or ad-hoc and standing customer requests. | 3.Mentors and/or assists other Analysts on assigned tasks in the implementation of reporting or analytical projects. | 4.Ensures data accuracy and validates all data collection methods used in reporting objects | 5.Evaluate data quality, applications, and functions, produce output, and maintain reporting operations and documentation. | 6.Performs other duties as assigned by management.
Job Locations US-Remote
Requisition ID 2021-59482
Job Locations US-Remote
Requisition ID 2020-59043
The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.
Job Locations US-Remote
Requisition ID 2021-59492
Under the direction of the Manager, Business & Process Analysis, the Business Analyst will serve as the primary point of contact between operational stakeholders, product management, product technical teams, and deployment groups. This position will provide direct support to all business analysis (BA) activities and as a Business Analyst, this role will be responsible for ensuring that all business requirements and business processes are adequately documented and implemented as expected. In the development of business process and requirements documentation, this position will be required to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and business systems. In this role, the Business Analyst will be required to understand, communicate, and document the complex business requirements and opportunities through a standard product deployment process and recommend solutions that enable the organization to achieve stakeholder goals and add analytical value to enterprise products. | Essential Job Duties | •Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. | •Identify and determine business requirements and define processes, including clarification on any requirement discrepancies. | •Document and analyze current business processes and determine improvements. | •Reviews and edits requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions. | •Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation. | •Communicate status, risks, and issues to the Manager, Business & Process Analysis, senior management and/or the client, as appropriate. | •Monitor BA activities with the Business & Process Analysis Manager to ensure that all business analysis activities are allocated appropriately and executed as planned. | •Extract, aggregate, pivot, review, analyze, and present data in various formats using advanced features of MS Excel and other software tools. | •Analyze practices, programs and policies, and organizational processes and make recommendations to add value and improve product performance in meeting operational needs. | •Document best practices and continuously measures outcomes for desired results. | •Work effectively with internal and external business partners in the delivery of solutions. | •Perform other duties as assigned by management. | Education and Experience Requirements | •Bachelor’s degree from an accredited college or university in Business Administration, Business/Information Systems, or related field. | •Three (3) years working as a business or systems analyst with either operational business systems or enterprise business intelligence platforms (MicroStrategy, Tableau, Reporting Services, etc.). | •Two (2) years as a business analyst or related technical writing experience in the development of business requirements for business intelligence, data warehouse, or enterprise analytical systems. | •IIBA Certification in Business Analysis and/or familiarity with the BABOK preferred. Experience implementing standards & best-practice frameworks in Business Analysis into an organization. | •Demonstrated ability to work successfully with business operations owners to understand business needs and document business processes. | •Excellent organizational, interpersonal, written, and verbal communication skills. | •Demonstrated strong analytical/statistical skills. | •Demonstrated ability to work as a team member, as well as independently. | •Demonstrated ability to successfully prioritize and execute many complex tasks simultaneously. | •Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment. | •Proficiency in Microsoft Word, Exscel, Visio, Access, and other computer software applications. | •Demonstrated understanding of Business Process Modeling; exposure to modeling in Business Process Modeling Notation (BPMN 2.0) preferred. | •Knowledge of Call Center operations preferred. | •Experience facilitating joint application development (JAD) sessions preferred. | •Experience with program eligibility, enrollment or related government Health or Human Service programs preferred. | •Survey, research skills, and statistical skills including familiarity with data aggregation and data analysis.
Job Locations US-TX-San Antonio
Requisition ID 2021-59498
•Maintains personnel data, including employment and other pertinent information including but not limited to maintaining employee files and the HR filing system. | •Assisting with the day-to-day efficient operation of the HR office. | •Provides information and assistance to employees concerning human capital policies and procedures. | •Conducts Bartech audits for Athens, Edinburg and San Antonio | •Maintain employee headcount spreadsheet, conversion spreadsheet, DA tracker, accommodations spreadsheet (include sending required documents to Corp), as well as roll offs | •Conduct DA Validations and maintain HC DA Master | •Communicate good news report, weekly OJT report, NTMT debriefs, and perfect attendance to staffing vendors | •Communicate to Bartech supervisor changes, timesheet issues, term notifications | •Back up to HC Specialist | •Performing other duties as may be assigned by management.
Job Locations US-IN-Indianapolis
Requisition ID 2021-59500
If you are a passionate Human Capital professional who does whatever it takes to deliver high-quality, operational and managerial services, this position is for you! In this role, you will play a part in advancing the MAXIMUS brand across numerous markets and professional communities. Our leadership team views human capital as an integral part of their own team, and you will find yourself immersed in each department on a daily basis. We are looking for a management professional who will take an enormous amount of pride in his/her work and strategic partnerships. | | Develop and maintain strong relationships with our business leaders. Work together to support local operations, hiring of front line staff, and professional development of all staff. Be proactive in identifying operational and managerial needs and provide constructive feedback to staff. | •Recruit for frontline staff, which will require high volume recruiting. | •Think long-term and find ways to lower attrition at the project level. Share best practices with other team members and continue to stay in touch with key stakeholders regarding future opportunities with our growing and expanding business. | •Network to develop and maintain strong working relationships with community organizations and other team members to create a partnership that yields success, predictable results and credibility. | •Engage in the full lifecycle of recruiting (including the scheduling and logistics), ensuring both your candidate and your hiring team are satisfied customers. | •Communicate with staff to provide support in all general human capital matters. | • | oBachelor's degree preferred | oFour years of human capital management experience; at least one year of management experience | oAbility to effectively respond to and interact with all levels of the organization | oAbility to build and maintain relationships with the operational manager, as well as with stakeholders | oNegotiation skills to navigate concerns and competing priorities | oCapacity to manage and prioritize projects with superior attention to detail while effectively adapting to changing priorities | oConfidentiality and professionalism
Job Locations US-AZ-Phoenix
Requisition ID 2021-59211
Maximus is currently looking for Senior Workforce Management Specialist at the Phoenix AZ location. The position is responsible for providing proactive, solutions-oriented support for the contact center management and WFM team. 
Job Locations US-TN-Franklin
Requisition ID 2021-59478
Technician 2 – IT Field Services | | The IT Field Services Technician 2 is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2 are the subject matter experts and have the in-depth knowledge of each project specific application to keep the project in operations. They are responsible for meeting and/or exceeding defined performance metrics and fulfill service requests and resolve incidents related to end user systems and access to mission critical systems within the defined SLA. | | Job Duties/Responsibilities: | | • IT Field Services Technicians are the hands on, boot on the ground, technical support | team for all Maximus locations and key partners to all Maximus IT support groups. | • Identify, research, resolve technical issues for local and remote staff. | • Perform work via IT Ticketing system to assist customers in person, over the phone, | chat and remotely. | • Assist in tracking and completing tickets pertaining to application, network, and system | issues. | • Document, track, and monitor problems to ensure timely resolution within established | SLA’s. | • Provide written updates for problem resolution in ticketing system, knowledge bases, | troubleshooting manual and or job aids. | • Provide support for various software applications and become the subject matter | expert on technical needs for the business. | • Assist in maintaining and updating various software applications and desktops | configurations to ensure compliance. | • Track IT Assets and maintain updated information in the appropriate ITAM database. | • Maintaining Active Directory Users and Computers. | • Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues | including running in-depth diagnostics. | • Administer user accounts and permissions to various application, as well as client | software. | • Serve as technical liaison between program staff and IT. | • Work with other IT departments and vendors to resolve technical issues. | • Perform technology upgrades and refreshes. | • Participate in support activities for virtual or in-person projects. | • Assist with Service Desk surge support. | • Work is constantly performed in an office environment | • Perform other duties as assigned by management. | | Education/Requirements: | | • Associate degree or equivalent combination of education, technical training or work | experience considered in lieu of degree. | • Minimum of one (1) years of related IT experience. | • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt | employees get the rest & meal breaks. | • Comply with all company required policies, procedures and processes including but not | limited to required training. | • Provides immediate supervision to a unit or group of employees, assigning tasks, | checking work at frequent intervals, and maintaining schedules. | • A portion of time is normally spent performing individual tasks related to the unit or sub- | unit. | • Ability to communicate in an understandable, polite, and friendly manner, both written | and verbal. | • Strong organizational skills and ability to multi-task in a medium-size business | environment. | • Availability to response to the needs of internal. | • Responsible for adhering to established safety standards. | • Performs other duties as may be assigned by management. | | Physical Requirements: | | • Ability to sit for up to 80% of time | • Ability to lift up to 40 pounds required | • Travel may be required as needed.
Job Locations US-AZ-Phoenix
Requisition ID 2021-59433
Maximus is currently looking for CDC VOMM Customer Service Representative(s) II at the Phoenix AZ,  location. This position accepts and assists all customers transferred from Customer Service Representative I. CSRs provide knowledgeable responses to telephone inquiries in a courteous and professional manner. This position will require you train on site for 3 weeks then work from home
Job Locations US-AZ-Phoenix
Requisition ID 2021-59434
Maximus is currently looking for a Bilingual (Spanish/English) CDC VOMM Customer Service Representative(s) II at the Phoenix, AZ location. This position accepts and assists all customers transferred from Customer Service Representative I. CSRs provide knowledgeable responses to telephone inquiries in a courteous and professional manner. Position will be a work at home position--but must attend training on site for 3 weeks
Job Locations US-VA-Hampton
Requisition ID 2021-59391
Job Locations US-TX-Houston
Requisition ID 2021-59484
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | • Provide customer service inbound support via telephone when needed to assist the EB Call Center department | • Performs other duties as may be assigned by management. | | | Requirements: | • High school diploma or GED required. | • Bachelor’s degree in social work preferred. DSHS Community Health Worker certification preferred. | • Two years of human services experience or experiences dealing with the public. | • Proficient in Microsoft Office products. | • Knowledge of Excel preferred. | • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances. | • Excellent organizational, written, and verbal communication skills. | • Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | • Ability to work as a team member, as well as independently. | • Must be able to remain in a stationary position for an extended period of time. | • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | • Work is often performed conducting home visits, presentations, and part in an office environment. | • Reliable transportation with proper insurance and Texas Driver’s License that meets the State of Texas requirements. | • Highly developed problem-solving skills preferred. | • Demonstrated ability to build high performing teams preferred. | • Medicaid knowledge preferred. | • Bilingual Preferred
Job Locations US-TX-Houston
Requisition ID 2021-59485
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | • Provide customer service inbound support via telephone when needed to assist the EB Call Center department | • Performs other duties as may be assigned by management. | | | Requirements: | • High school diploma or GED required. | • Bachelor’s degree in social work preferred. DSHS Community Health Worker certification preferred. | • Two years of human services experience or experiences dealing with the public. | • Proficient in Microsoft Office products. | • Knowledge of Excel preferred. | • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances. | • Excellent organizational, written, and verbal communication skills. | • Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | • Ability to work as a team member, as well as independently. | • Must be able to remain in a stationary position for an extended period of time. | • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | • Work is often performed conducting home visits, presentations, and part in an office environment. | • Reliable transportation with proper insurance and Texas Driver’s License that meets the State of Texas requirements. | • Highly developed problem-solving skills preferred. | • Demonstrated ability to build high performing teams preferred. | • Medicaid knowledge preferred. | • Bilingual Preferred

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