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QC/QA Admin II

Maximus is currently looking for a Limited Service Quality Assurance Analyst. This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls. The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO’s established requirements and internal customer service performance standards. Hours of Operation:Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM - 8:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of operation.

Human Resources Manager (On-Site)

We have an exciting opportunity for a Human Resources Manager to work on-site in Richmond, Virginia supporting the CoverVA program.

Leave and Accommodation Admin (Short term with possible extension. Full benefits and paid leave)

There are 3 full-time short term positions available. The two shifts available are 8:00am - 5:00pm ET and 11:30am - 8:30pm ET.

: The MAXIMUS Accommodations & Leaves Team (MALT) Administrator provides administrative support regarding all aspects of the accommodations and leave program to include inbound and outbound calls. As a member of MALT, this role is responsible for the successful day-to-day support, execution of the Leave of Absence and Job Accommodation process and other tasks as delegated by the Senior Manager. | It's a short-term role, with a possible extension or conversion) different shifts available, full benefits package, 401K and paid time off.

Operations Manager - Business Services

: If you are a dynamic leader with a passion for workforce development, community engagement, and creating opportunities for individuals to thrive in the job market, we encourage you to apply for the Senior Business Services Unit Manager position within our Business Services Unit. Join our team and be a driving force in building a brighter future for our community. | | As the Senior Business Services Unit Manager within Workforce Services, you will play a pivotal role in building and nurturing community employer relations and partnerships, facilitating community meetings, and creating employment opportunities for program participants. Your leadership and expertise will also be crucial in overseeing the management and operations of the vocational training team. | | Essential Duties and Responsibilities: | | Community Employer Relations and Partnerships: | | · Identify and establish strong relationships with local employers, businesses, and industry partners to create a robust network of employment opportunities. | | · Collaborate with employers to understand their workforce needs, ensuring alignment with program participant skill sets. | | · Negotiate and secure partnerships, internships, and employment agreements that benefit both program participants and employers. | | Facilitating Community Meetings: | | · Organize and lead community meetings, forums, and networking events to promote workforce development and address employment-related issues. | | · Act as a liaison between the program and the community, addressing concerns, providing information, and fostering a sense of collaboration. | | Creating Employment Opportunities: | | · Develop innovative strategies and initiatives to generate job opportunities for program participants, including job fairs, career workshops, and recruitment events. | | · Analyze labor market trends and employment data to identify areas of high demand and emerging industries for program alignment. | | Vocational Training & Business Services Team Oversight: | | · Supervise and mentor a team of vocational training professionals, providing guidance, support, and professional development opportunities. | | · Oversee the planning, implementation, and evaluation of vocational training programs to ensure they meet industry standards and program goals. | | · Oversee all aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements | | · Develop performance goals and objectives for staff, and monitors achievement of those goals. | | Program Evaluation and Improvement: | | · Monitor program outcomes and participant success, making data-driven decisions to continuously improve program effectiveness. | | · Develop and implement strategies to increase program participant retention, job placement rates, and overall program impact. | | · Monitor performance against key indicators established internally or by the clients. | | · Perform other duties as may be assigned | | · Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect. | | Budget Management: | | · Manage the vocational training budget for the Business Services Unit, ensuring responsible allocation of resources to achieve program objectives. | | · Identify potential sources to support program expansion and development. | | Minimum Requirements: | | · Bachelor's degree in Business Administration, Human Resources, and/or 7+ years experience in a related field. Master's degree preferred. | | · Proven experience in building and maintaining employer relationships and partnerships. | | · Strong understanding of workforce development and vocational training programs. | | · Excellent communication, negotiation, and interpersonal skills. | | · Demonstrated leadership experience with a focus on team development and performance improvement. | | · Proficiency in data analysis and reporting. | | · Knowledge of federal and state workforce development regulations and guidelines is a plus. | | · Ability to work collaboratively with diverse community stakeholders. | | · Proven ability to manage activities of two or more sections or departments. | | · Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Licensed Clinical Social Worker

Maximus is hiring a Licensed Clinical Social Worker to fill a Clinical Coordinator position supporting our Michigan QRTP program. The Clinical Coordinator reviews Independent Contractor Assessor’s findings and writes determination reports, creates individualized outcome reports, showing strengths and needs, will need to be CANS certified after hired, score CANS and write determination reports. *This is a remote position. Michigan residency highly preferred.*

Licensed Mental Health Counselor

Maximus is hiring a Licensed Mental Health Counselor to fill a Clinical Coordinator position supporting our Michigan QRTP program. The Clinical Coordinator reviews Independent Contractor Assessor’s findings and writes determination reports, creates individualized outcome reports, showing strengths and needs, will need to be CANS certified after hired, score CANS and write determination reports. *This is a remote position. Michigan residency highly preferred.*

Client Service Rep - Outreach (Must reside in Kern County)

: Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Bilingual fluency in English and Spanish. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner. | | | | JOB RESPONSIBILITIES: | | - Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. | - Presents Managed Care Options to beneficiaries and assists them in using their health care plans. | - Assists beneficiaries in the enrollment/dis-enrollment process. | - Assists other Enrollment Service Representatives with daily management duties. | - Assists management with the training/guidance of new Enrollment Service Representative staff. | - Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | - Performs data entry for enrollment/dis-enrollments, as needed. | - Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | - Assists beneficiaries with medical exemptions and waiver inquiries. | - Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers. | - Documents daily activity accurately in Customer Relationship Management Database | - Reviews knowledge base content for accuracy and makes recommendations for improvement. | - Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work. | - Meets Field Operations minimum performance standards. | - Notifies management in a timely manner of any problems with procedural compliance using established processes. | - Reports observed quality problems and deficiencies in a timely manner. | - Makes recommendations to management for improving the quality and efficiency of work. | - Meets Production and Quality Assistance goals as defined for this position. | - Ability to work any and all assigned offices as directed by management. | - Ability to attend and promote the program during community events and health fairs as needed. | - Meets all standards established for this position as outlined in the attached performance criteria. | - Performs other duties as may be assigned by management. | | | | EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. | Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.

Operations Support Coordinator (Hybrid Remote in New York City)

Maximus is currently hiring for an Operations Support Coordinator to support our OPWDD Program. The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, Cerebral palsy, Down syndrome, Autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organization, with about 80 percent of services provided by the private nonprofits and 20 percent provided by state-run services.**This is a regular, full-time position that is hybrid-remote in New York City, NY.

Assistant Project Manager – Federal Programs

: *Position is contingent upon award | | Summary | Supports Project Manager with aspects of a federal program | | Project Specific Responsibilities | •Provides management support for the Project Manager. | •Provides responsibility for the for the office which includes oversight of the administration/operations, facilities and general administrative functions. | •Supports the Project Manager in planning work assignments and reporting status of contracting activities to the Program Manager. | •May be involved in hiring, staffing and training. | •Meets and confers with contract federal staff on case specific activities. | •Resolves problems or issues and conflicts that could arise. | •Provides technical guidance and leadership to office staff. | •Coordinates the work activities for multiple functions to ensure satisfying delivery. | •Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management. | •Assists with the selection, negotiation, and managing of all activities regarding external consultants or vendors. | | Education and Experience: | •Bachelor’s Degree | •Five (5) years of progressive supervisory experience. Seven (7) years of progressive supervisory experience may be substituted for a degree. | •Working knowledge of Microsoft office products. | •Handles complex issues and problems, and refers only the most complex issues to higher-level staff. | •Possesses comprehensive knowledge of subject matter. | •Provides leadership, coaching, and/or mentoring to a subordinate group. | •Ability to work as part of a team. | •Oral and written communication skills. | •Ability to build collaborative relationships. | •Ability to identify and seek needed information/research skills. | •Project management skills.

Federal Program Manager

: *Position is contingent upon award | | Manages all aspects for a federal program | | Project Specific Responsibilities | •Represents the contractor on technical and administrative matters described in the contract. | •Provides management responsibility for the office, which includes oversight of the administration/operations, | •facilities and general administrative functions. | •Supports the Program Manager in planning work assignments and staff hiring. | •Ensures scheduled tasks are completed timely. | •Meets and confers with contract federal staff on case specific activities. | •Resolves problems or issues and conflicts that could arise. | •Provides technical guidance and leadership and is responsible for program direction through successful performance of a variety of technical and management activities. | | Education and Experience: | •A B.A/B. S in business management or equivalent degree in an associated field from an accredited institution. | •Seven (7) years of project management and supervisory experience. Ten (10) years of progressive supervisory experience may be substituted for a degree. | •Working knowledge of Microsoft office products. | •Handles complex issues and problems, and refers only the most complex issues to higher-level staff. | •Possesses comprehensive knowledge of subject matter. | •Provides leadership, coaching, and/or mentoring to a subordinate group. | •May act as a lead or first-level supervisor. | •Ability to work as part of a team. | •Oral and written communication skills. | •Ability to build collaborative relationships. | •Ability to identify and seek needed information/research skills. | •Project management skills.

Sr CSR - Outreach: Region 6 Northeast Houston(Crosby area) - Bilingual (Spanish) Required

Quality Assurance Coordinator (Remote, New York City)

Maximus is currently looking for an IOPC QA Coordinator to join our team!

Senior Director - Federal Solutions Marketing

: The role of the Sr. Marketing Director is both strategic and tactical. This individual is responsible for developing strategic marketing and communications plans under the oversight of the Vice President of Marketing and overseeing the day-to-day execution. This individual collaborates with business line and market leaders to develop messaging across the Federal portfolio while creating communications plans that identify objectives, strategy, tactics and timelines aligning with overall strategic growth. | | A key focus will be alignment of solutions with federal customer requirements and bringing new solutions to market. As a senior member of the marketing department, this individual will coordinate creative content development, execution and reporting of program effectiveness and metrics. The ideal candidate has a growth mindset and has experience with new communication channels including strong digital engagement and data analysis. | | Additionally, this position requires excellent writing, communication and organizational skills and has a strong commitment to providing exceptional customer service to internal clients as well as cross functional collaboration. This individual is a continuous learner and implements leading marketing practices with demonstratable impact into their work. | | Role Specific Essential Duties & Responsibilities: | -Partner with line of business and market leaders to enable them to develop stronger customer engagement and conversations | -Bring knowledge and expertise of the Federal industry as a strategic advisor to senior leadership to accelerate growth | -Develop and execute marketing and communications strategies, tactics, and market intelligence to support growth for business development and operations teams | -Focus and align communications around the MAXIMUS brand and value proposition. | -Develop a deep understanding of Maximus solutions and services and be able to create clear, concise communications supporting the Maximus brand. | -Create compelling, effective marketing programs encompassing print, digital, social media, public relations, event, and all other communications tactics. | -Ensure sales team have ready access to the most current communications/sales tools.. | -Perform other duties as assigned. | | Role Specific Requirements & Qualifications: | -Bachelor's degree from and accredited college or university is required, preferably in Business, Communications, Public Relations or English required. | -Minimum of 12 years of experience in a marketing or business environment required. | -Work experience in solutions or consulting services with emphasis on communications, digital marketing, go-to-market program delivery | -Proven track record of meeting and exceeding expectations in a dynamic and fast-paced work environment. | -Experience in providing informed recommendations to senior- level management. | -Exceptional writing and editing skills required. | -Expert use of Microsoft Suite, Social & Paid Media, CRM. | - Ability to travel as required (less than 20%). | - Regular and remote office environment.

Deployment Lead

: The Deployment Lead will oversee the roll out of a large scale modernization effort across agency facilities nationwide to help ensure successful adoption and positive user experiences. This includes deployment strategy planning and scheduling, operationalizing on site roll out support and serving as the primary program point of contact for agency personnel and stakeholders during deployments. | | Key Responsibilities | | Potential for 75% Travel | | This position is for an active solicitation and will only be executed upon successful award. | | •Work with key stakeholders to develop the overall implementation strategy and deployment schedule pre-award | •Ensure effective coordination of deployment teams throughout roll out and schedules into next waves to include organizational change management, communication, training and customer support. | •Ensure bi-directional communication of common issues, questions and lessons learned between field teams and remote operations to support ongoing improvements and innovation. | •Interact with agency and customer site leads on the state of operations and develop new and existing relationships with key agency leadership stakeholders. | •Support successful user adoption campaigns to include pre-deployment communication & marketing plans. | •Help develop entry and exit criteria for milestone criteria. | •Help define requirements for task orders. | •Help guide “Sand Box” development for future deployments. | •Identify and tap into the skills from the multi-disciplinary deployment team to support adjustments/refinements in implementation strategies. | •Evaluate available data analytics to help forecast demand for inventory, analyze performance of products, and measure against demand data and other factors. | •Coordinate with key stakeholders as requested to provide briefings and communications. | •Stay abreast of trends and developments in the sector and technologies and continually update program and agency leadership on status. | •Provide input and support to the development and customer support teams on Test - Fix – Text based on observations from the user community. | •Other duties as assigned. | | Education and Experience Requirements | •Bachelor’s degree related field preferred. Relevant experience may be substituted for education. | •12 years of related experience implementation strategy and deployment | •Project Management experience | •Experience transitioning or starting up large sites, preferred. | •Ability to interact with external and internal customers. | •Ability to manage multiple—often high profile or mission-critical—tasks simultaneously. | •Proficiency in the use of Microsoft Office application and other business-related software applications.

Bilingual Customer Service Representative (Spanish)- hybrid remote

Maximus is currently hiring Bilingujal Customer Service Representatives to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, these are Full-time, Hybrid roles- you will begin training on site and then have the option to work from home after training is complete. There may be times you will be asked to report to our location in Edinburg, TX. What We Can Offer You:- An awesome work schedule:- Our call center is open from 8AM - 6:30PM CST, Monday - Friday- 8 hour shifts are scheduled within the hours of operation- Medical, Dental, Vision benefits- Paid Time Off- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A supportive environment with career development and promotional opportunities

Customer Service Representative - hybrid remote

Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, these are Full-time, Hybrid roles- you will begin training on site and then have the option to work from home after training is complete. There may be times you will be asked to report to our location in Edinburg, TX. What We Can Offer You:- An awesome work schedule:- Our call center is open from 8AM - 6:30PM CST, Monday - Friday- 8 hour shifts are scheduled within the hours of operation- Medical, Dental, Vision benefits- Paid Time Off- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A supportive environment with career development and promotional opportunities

Eligibility Manager

The Eligibility Manager supports the CoverVA project, Virginia Medicaid’s program has low-cost and no-cost health coverage for children, pregnant women and adults, including those with disabilities. This position is responsible for managing the overall eligibility application processing and determinations for the CPU and requires demonstrated management experience in Medicaid and/or CHIP eligibility. This role oversees application processing, the initiation of eligibility determination in VaCMS, and enrollment. This position must be able to use a range of measurements to forecast, monitor, analyze, plan, and manage resources to achieve contractual service level agreements, while maintaining a high level of customer service. The selected person for this role must work onsite in our Richmond, VA office.

: Responsibilities: | - Maintain updated knowledge of the Enrollment and Eligibility performance requirements as well as corporate and project policies and procedures. | - Provide assistance and updates to staff regarding these policies and procedures. | - Provide direction to staff when complaints and appeals are escalated to management level. | - Responsible for identifying and resolving issues, problems, and concerns with employees. | - Address inadequate quality issues with Supervisory team in relation to reviews and corrections of applications and appeals. | - Compile and analyze weekly statistics and completes daily and weekly reports. | - Monitor performance goals and objectives for the Enrollment and Eligibility Staff. | - Coach teams, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff. | - Monitor and evaluate performance, writes performance appraisals and provides corrective actions as needed. | - Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs. | - Provide management with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels. | | Minimum Requirements: | - Bachelor’s Degree and 3+ years of related experience (or equivalent combination). | - 3+ years of supervisory experience. | - Medicaid experience is required; Eligibility experience preferred. | - Experience managing a large staff of direct/indirect reports. | - Experience managing SLAs/metrics.

IT Architect - Medicaid Enterprise Systems

Preferred Architect candidate will have experience with the following:- DDI (data mapping, data integration, data migration and data conversion) - Web services experience with design and implementation- Preferred healthcare background**Up to 10-15% travel may be required **

Lead Registered Nurse (Hybrid Remote- Suffolk & Nassau County, New York)

Maximus is currently seeking a Lead Registered Nurse to provide outstanding home assessment services to vulnerable populations and meet position qualifications to support the New York Independant Assessor Program (NYIAP). The NYIAP serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. In this role, the nurse will have the opportunity to conduct home assessments and develop leadership skills by supporting the Regional Nurse Manager and a team of Nurse Assessors. *This position is remote and will support a regional area in New York City. The position requires attending and conducting assessments in consumer homes or through a telehealth modality. About the positionIf you are passionate about providing outstanding home assessment services to vulnerable populations and meet position qualifications, then we are excited to meet you! In this role, you’ll have the opportunity to conduct home assessments and develop leadership skills by supporting the Regional Nurse Manager and a team of Nurse Assessors. We offer competitive benefits and the opportunity to grow in a supportive and collaborative work environment. Take the next step in your career journey today and join our growing team! What you will receive- Schedule flexibility - Salary ranges from $100,000 - $104,000 based on experience and location- Travel reimbursement provided- Competitive health benefits and 401k - The opportunity to work from home- Satisfaction in being able to assist New York residents with receiving a better quality of living through the NYIAP

Sr Admin - Payroll

: Assist in maintenance of new hire set-up, tax and direct deposit changes. | -Collect, audit, enter, and verify timesheets and timesheet corrections. | -Review and process leave adjustments. | -Prepare payroll cycle completion, including bonus payments, for processing. | -Process the distribution of paystubs and paychecks. | -Assist in maintenance of filing system for all payroll records. | -Respond to employees' payroll questions. | -Process all garnishment payments, to include, reviewing of initial garnishment order, calculating withholding per period, and following up with remittance of amount withheld. | -Provide support with internal and external audits. | -Process termination payments in compliance with labor payment regulations. | | •High School Diploma with 4+ years of experience, or Associates degree with 2+ years experience. | •May have additional training or education in area of specialization. | •Works on assignments that are moderately difficult, requiring judgement in resolving issues. | •Understands implications or work and makes recommendations for solutions. | •Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.

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