Maximus is currently looking for remote Workforce Planning Analyst - to join our DOS CARE team. This remote Analyst - Workforce Planning Supervisor position will be responsible for monitoring call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards as well as maintaining and updating the workforce management systems
Essential Job Duties and Responsibilities: | •Provide supervisory guidance to eligibility staff in the absence of the supervisor by acting as a subject matter expert for the team. | •Maintain updated knowledge of the Regional or Central Change Center requirements as well as corporate and project policies and procedures. | •Provide process guidance to eligibility staff completing back office/eligibility case work. | •Handle escalated calls, including complaints, from eligibility staff and escalate to the eligibility supervisor for resolution, as needed. | •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Anticipate issues proactively and escalate to management as appropriate. | •Provide ongoing training, support, and real time quality monitoring of eligibility staff to improve performance. | •Identify quality performance issues, both at the individual eligibility specialist level and trends amongst the team, develop solutions, present solutions for approval to Supervisors and other Management team members, and implement these solutions. | •Track and document all inquiries using the applicable systems. | •Provide supervisor coverage on an as needed basis. | •Meet Quality Assurance (QA) and other key performance metrics. | •Mentor eligibility staff in need of coaching and development. | •Coach staff on unusual or complex issues that require on-the-spot responses that eligibility staff are unable to address independently. | •Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues. | •Serve as role model to front-line staff with respect to workplace conduct and professionalism, customer service, and teamwork. | •Work closely with the supervisor in resolving difficult and complex consumer interactions and tasks. | •Complete higher complexity, specialized, or as needed general task work to support the center in achieving goals. | •Perform other duties as may be assigned by management. | | Minimum Required Education: | •High school diploma, GED, certification, or equivalent experience required. | | Background & Experience Required: | •Ability to process difficult and complex cases without errors. | •Is knowledgeable on (and able to perform) multiple facets of the program with little or no assistance. | •Ability to identify trends, problems, and issues within the unit and promptly notify supervisor and provide recommendations and solutions. | •Role models high standards of professional conduct by maintaining excellent attendance, boundaries, and demeanor. | •Ability to communicate to other staff all job processes and skills in a clear and professional manager. | •Ability to multitask and prioritize tasks and job responsibilities. | •Maintains discretion and confidentiality with any team member challenges or issues. | •Strong critical thinking and problem-solving skills. | •Understands implications or work and makes recommendations for solutions. | •Ability to build positive relationships among clients, program, and State. | •Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills. | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | •Ability to work as a team member, as well as independently. | •Proficiency in Microsoft Suite including Word and Excel. | •Must be able to remain in a stationary position for an extended period of time. | •Work is constantly performed in an office environment.
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • Performs other duties as may be assigned by management | | Requirements: | - Required to drive within region assigned | - May be required to wear personal protective equipment (PPE) including but not limited to when having client in-person interaction for precautionary measures | - Provide customer service inbound support via telephone when needed to assist the EB Call Center department | - High School diploma, GED, or equivalent certification | - DSHS Community Health Worker certification preferred. | - One Year of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred | - Bilingual Preferred
Maximus currently has an exciting opportunity for Bilingual (Mandarin) Quality Assurance Analysts to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC). This position will provide support to the CFEEC Project in New York City. Candidates must speak, read and write in both Mandarin and English. This position is remote and you must reside in the state of New York. About the Conflict-Free Evaluation and Enrollment Center (CFEEC):The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!
Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | Maximus is seeking a mid-level to senior Python/Java Developer with strong analytical and problem solving skills. Some experience with XBRL is strongly desired. | | In support of one of the most critical systems in the federal government, you will team with other professionals to design, engineer, develop, and test complex data processing applications with strong emphasis on XML/XBRL. | | You will get to work in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes continuous learning, and rewards innovation. | | Job Responsibilities: | •Provide business analysis, system analysis, design, and programming | •Write project and technical documentation | •Develop code for backend XML/XBRL data processing | •Perform unit and system testing | •Develop test scripts to validate XBRL functions | | Required Skills: | •Bachelor’s degree | •5+ years experience | •Experience in Python | •Experience in Java | •Experience in XML | •Experience in XBRL (1+ years) | •Experience developing database driven applications | •Possess strong written and oral communication skills | •Must be highly motivated, reliable self-starter and can be counted on to complete assignments with minimal oversight | | Desired Skills: | •Experience in government projects | •Experience working on financial systems and financial data
Maximus is currently looking for a Bilingual Spanish Quality Assurance Analyst to join our team. This Quality Assurance Analyst position will be responsible for providing call monitoring and call performance feedback to the QA Supervisor with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. This is a work at home - remote position.
Maximus is currently looking for a remote Training Supervisor to join our team. This remote Training Supervisor position will be responsible for providing front-line, first level management and leadership to the training staff with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. The focus of the Training Supervisor role on the FEMA project will be around scheduling participants into training, proctoring training sessions, verifying the accuracy of reporting for attendance and training completion, processing required training certificates, assisting with system setup and troubleshooting and assisting with training content delivery.The position is temporary and requires flexibility with possibly working weekends and various shifts to meet training needs.*This position is a remote - work at home position.
Maximus is currently looking for remote Sr. Analyst Reporting to join our team. This remote Sr. Analyst - Reporting position will be responsible for providing front-line, first level management with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position.
Who We Seek: | | • Passion Seekers. You genuinely care about the work that you do and its impact on society. | • Self-Starters. You are a go-getter who isn’t afraid to step up and disrupt the status quo. | • Entrepreneurs. You bring fresh ideas to the table, work hard, develop business, and consistently seek new challenges. | • Collaborators. You are a great contributor to a high-performing team that accomplishes great feats for our clients. | | What You Will Do: | | Maximus | Attain is seeking a Business Analyst with strong analytical and critical thinking skills. The Business Analyst will be responsible for helping implement strategic client initiatives from beginning to end including gathering and analyzing information, formulating, and testing hypotheses, and developing and communicating recommendations. As a Business Analyst at Maximus | Attain you will work on many major client challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line, and you will get to work in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes continuous learning, and rewards innovation. | | Job Responsibilities: | | • Collects, analyzes and interprets both qualitative and quantitative data; performs analytical and root cause analyses | • Reviews, analyzes, and evaluates operations productivity statistics to ensure contractual requirements are achieved and to determine how to optimize operational performance | • Utilizes management and planning tools (flow diagrams, affinity diagrams, gap analysis, and selection/prioritizing matrices) | • Facilitates and presents relevant discussions between operations teams, technical teams and business stakeholders on business processes, changes, and procedures | • Coordinates with business users to define problems/business processing issues, data availability, and requirements, and to implement complex systems that provide cost-benefits and/or workflow automation to the organization | • Conducts testing and verification activities as needed for major releases and sub-releases | • Assists in efforts to provide training, communication, presentations, and project documentation/artifacts | • Assists in training and standards development among peer business analysts | • Supports the project manager and stakeholders on project priorities and deliverables | • Assists in maintaining project deadlines, budgets, and schedules | • Ability to work in an Agile environment | • Develops and produces ad hoc reports and analyses as needed | | Required Skills: | | • Possess strong written and oral communication skills along with the ability to interact professional with a diverse range of team members | • Ability to absorb and synthesize information from various outlets and develop cohesive and nuanced communication for ultimate presentation for the client | • Strong organization skills and effective at time management | • Highly motivated, consistent, self-starter | • Working knowledge of common project management tools to include the Microsoft Office | • Must be highly motivated, reliable self-starter and can be counted on to complete assignments with minimal oversight | • Must be detail oriented and have strong organizational skills | • Must have good time management skills and ability to multi-task, able to adapt to new requirements and readjust as needed to complete an assignment | • Able to assist with planning, organizing, scheduling meetings | | Desired Skills: | | • Previous experience working as a consultant with a government agency | • Previous experience supporting capture, proposal development, and making significant contributions to business development opportunities | • Excellent writing skills – good grammar, punctuation, and sentence structure in written business communications with a detail-oriented focus | • Strong technical content authoring, proofreading, editing, and synthesis for federal proposals, decks, and communications | • Bachelor’s degree | • 3-6 years of experience in consulting, software, or equivalent field, supporting enterprise accounts
Maximus is currently looking for a Quality Assurance Analyst to join our team. This Quality Assurance Analyst position will be responsible for providing call monitoring and call performance feedback to the QA Supervisor with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This is a work at home - remote position.However, you must be able to physically pick up your equipment at our Las Vegas, NV office location.