JOB RESPONSIBILITIES: | Manage all client contact throughout the implementation of a complex project. Track all implementation activities and artifacts. Lead and participate in requirement and process analysis sessions and interviews. Create MS Project schedules to align with required timeline and scope (per RFP). Create and review project deliverables. Maintain project forecasts and budgets. Collaborate with various functional and technical teams (MAXIMUS and external partners) to ensure timeline, complete, and accurate implementations. Contribute to corporate repository of project standards. Contribute to proposal writing. This is a REMOTE position. Ability to travel up to 50%. Perform other duties as assigned. | | EDUCATION/EXPERIENCE: | Bachelor’s degree from an accredited college or university in Business, Management Information Systems, Computer Science, or related field. At least 5 years of project management experience which must include leadership of at least one complex project. PMP certification is required. Must possess exceptional organizational, interpersonal, written and verbal communication skills. Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population. Experience in managing both staff and processes, deadline-oriented work, budgets and revenue and profitability. Experience leading complex projects spanning multiple knowledge, technical, and functional disciplines. Health or Human Services experience a plus. Experience working as a team member and independently. Strong computer skills, including intermediate to expert skill level of MS Office, MS Project, and SharePoint.
Seeking an experienced Sr. Capture Manager to support efforts in Maximus US Services, Clinical Services business line. This role will be vital in developing high-quality capture pursuit plans and proposals that are cost effective and tailored to each government client’s unique needs. Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens. We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals. These individuals must be curious, self-motivating, and passionate about leading teams to success. | | The Sr. Capture Manager position is key to Maximus ability to win new business and maintain existing accounts. We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Maximus is currently hiring for a Sr. Customer Service Representative position! This position provides telephonic assistance to the Complaints Unit at the State Department of Health. This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health program requirements. This position investigates complaints from plan members, advocates, and providers involving the administration and payment of the Medicaid managed care benefit and obtains the information necessary for a thorough investigation. This position is also assigned select processing duties, and additional administrative work. The CSR works in the State Department of Health office. This is a full time, hybrid remote position. What you will receive:- Starting pay: $18.75/hr- Competitive healthcare benefits (medical, dental & vision)- 401(k) retirement savings- Paid time off (PTO)- Holiday pay- Great work/life balance
Maximus is hiring for a Training Coordinator to support the New York Independent Assessor Program (NYIAP). The Training Coordinator will design, develop, and implement training materials in a classroom-style training environment. The Training Coordinator will work closely with the training leadership team to assess the impact of each training course to ensure trainees are successful. This position reports to the Training Supervisor.This is a full-time, hybrid remote position located in the state of New York. Maximus has partnered with the New York State Department of Health to establish the New York Independent Assessor Program (NYIAP) for New York State Medicaid consumers who want to receive personal care services or community-based long-term services and supports. NYIAP Nurse Assessors conduct conflict-free assessments of these individuals using the Community Health Assessment tool to determine whether they qualify for these services. Independent Practitioners—physicians, nurse practitioners, and physician assistants—conduct clinical appointments to determine if the individual is medically stable to receive services in the community. The information collected from the assessment and clinical appointment is used by local Departments of Social Services, Medicaid Managed Care Organizations, and Managed Long Term Care plans to develop the individual’s plan of care and make determinations regarding the services the individual may receive.
We study employee interactions, trends, and changes to better understand our employees’ experiences. Usually, we begin with a question, challenge or idea related to our company’s work environment. Your role involves taking those hypotheses and determining how to best understand them through research and data analysis. | | Your primary responsibility will be designing, implementing, managing and analyzing listening channels such as surveys, focus groups and interviews, in partnership with key stakeholders to deliver unique insights about the organization. This position will be part of a team of problem solvers and solution designers dedicated to making maximus a great place to work.
The Eligibility Specialist is responsible for gathering information related to applications and changed for various public assistance programs in the State eligibility system ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures. Additionally, the Eligibility Specialist is responsible for handling inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community. Location and Training: - Location: Onsite - Crown Point- Work Hours: 8-4:30 M-F local time - Training length: 9 weeks followed by a nesting period, generally 1 month - Training Attendance: Attendance is mandatory for the full 9 weeks
Maximus is seeking a 100% remote Finance and Accounting Analyst to join the Federal Fin/Acct team to assist with the Fed NSA project. | | To be successful in this role, candidates must have: | | finance/accounting background/experience | understanding/experience with Accounts Receivable (A/R) | advanced/strong excel skillset | ability to work in high volume workload capacities | Reconciliation of bank accounts and client payment reconciliation
Maximus is looking to hire a Customer Communications Loan Servicing Specialist III. The responsibilities will include preparing account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Maximus is currently looking for a Limited Service Remote Call Center Operations Manager to support our CDC Info program. The position is responsible for developing Supervisors and Customer Service Representatives, enforcing program goals, validating the accuracy of program records, and communicating with senior leadership regarding site metrics and service level agreements (SLA).
Maximus is currently looking for Customer Service Representatives to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training. This position is onsite and works in an LDSS/HRA office. The Customer Service Representative may also be deployed to work from home as determined by management and business needs. What you will receive:- Starting pay: $17.80/hr- Competitive healthcare benefits (medical, dental & vision) - 401(k) retirement savings - Paid time off (PTO)- Holiday pay - Transit/parking commuter benefits- Great work/life balance
Maximus is currently seeking a Colbert Williams Provider Specialist to support the Illinois SALT program. The Colbert Williams Provider Specialist will be responsible for building relationships with SMHRF operators (facility owners/operators). Why Maximus?- 401K plan with company matching- Paid Time Off- Quarterly Bonus Opportunities- Employee Assistance Program (EAP) for your well-being- Employee wellness programs and enticing discount programs This position requires approximately 80% travel throughout the state of Illinois. Enjoy mileage reimbursement at the federal rate!
The director will build upon the proof of concept created by the Data Office and NYSOH, and transform it into a production platform that will begin providing business value. The expansion process will involve six intricate data sources: Genesys telephony system, Verint Workforce Management, SuccessKPI QA system, eGain web chat, Oracle CRM, and Oracle Knowledge Management system. The director will be responsible for overseeing the implementation process and ensuring that it adheres to the target completion timeline of mid-June.
Maximus is searching for an Assistant Facilities Manager / Personnel Security Administrator to support a DoD program in Arlington, VA. | | This position supports the strategic and day-to-day operations of a high-ranking Federal Government Directorate/Senior Executive and will require direct interaction with equivalent support staffs. This position will routinely exercise independent judgment and discretion to include being empowered to commit the principal's time based on interpreting general guidelines and established rules of protocol. | | | Key Responsibilities: | | • Provide day-to-day assistance and application of security management, support to day-to-day business operations and security oversight of a SAPF/SCIF at the Pentagon and/or kiosk location within the National Capital Region. | • Coordinate office administrative functions including office security administration, office space management, processing security clearance and visit requests for personnel and visitors, scheduling office events and ordering supplies; should have experience in administrative support and working knowledge of security procedures | • Manages the entirety of the onboarding/offboarding of new people, to include scheduling requisite security briefings, read-ons, and management of associated documents used in the execution of the process. | • Formulate and refine multiple standard operating procedures, processes, and work products/templates based on their subject matter expertise and independent assessments; these decisions are the basis of the daily business operations of the offices, but also represent the overall strategic engagement plans of their clients. Tasks will require impeccable judgment, discretion, a thorough knowledge of the business operations and plan, and empowerment by their clients. | • Create tools such as Excel spreadsheets and other databases to compile, track, summarize, and report the status(es) of various issued government furnished equipment, Common Access Cards (CAC) | • Plan, coordinate, and confirm logistical support (transportation, badges, security clearance paperwork, audio-visual support, etc. for senior-level and VIP meetings). | • Provide salient input(s) to a daily read-ahead book with information for the next day and next week activities for the official prior to the end of the duty day; maintain electronic copies, and paper as directed by the Government, of files of all office documents including letters, memos, reports, and briefings. | • Serve as subject matter expert in interpreting Joint Travel Regulations (JTR) and facilitating compliance with Foreign Clearance Guide to plan and coordinate travel in conjunction with the ASD(P) activities; review travel authorizations and vouchers; arrange necessary passports and visas for official travel. | • Manage and maintain the complex calendars and schedules of senior personnel and resolve conflicting priorities and orchestrate changes to the calendar, as required, that may include coordination, verification, and scheduling of meetings with senior government personnel, congressional members and staff, industry, and academia personnel. | • Manage Program Access Request (PAR) program to include preparing PARs, letters of compelling need (LOCNs), indoctrination agreements (SAPIAs), reviewing Pre-Screening Questionnaires (PSQs) and templates, and personnel financial statements (PFS). | • Ensure physical and information technology security of the facility. | • Schedule and conduct appropriate Information Technology and Office supply inventory. | • Verify and update Program Access Rosters. | • Prepare and maintain Personnel security files (PSFs). | • Prepare, transmit, and receive visitor access requests (VARs); verify visitor clearances. | • Assist the program manager with annual program access validations. | • Provide guidance and oversight to defense contractors. | • Prepare, review, and coordinate DD 254s. | | | Required Skills & Qualifications: | | • Minimum Education Required: Bachelor's Degree (Associate’s degree and 3 years of experience in a similar field may be substituted for bachelor's degree requirement). | • Must possess US citizenship and an active Top Secret/SCI clearance. | • 3 or more years of recent and relevant experience across Program Security, Facility Security, Industrial Security, and/or Personnel Security. | • 3 or more years of SAPF/SCIF Site Security Manager experience. | • 3 or more years of experience with creating, reviewing, and approving CONUS and OCONUS Defense Travel System (DTS) orders. | • 3 or more years of experience with task or correspondence management systems (e.g., TMT or CATMS) | • 3 or more years of experience and skills in providing Executive Level Administrative Assistant support to high-ranking Federal Government Senior Executive | • 3 or more years of experience with the Joint Personnel Adjudication System (JPAS) and Defense Information System for Security (DISS) and the Joint Access Decision Environment (JADE) required. | • Ability and aptitude to provide surge assistance in areas outside subject matter expertise to meet ad hoc requirements or directorate priorities. | | | Desired Skills and Qualifications: | | • 3 or more years of Special Security Officer / Special Security Representative experience | • 3 or more years of federal secure facility management experience, to include all phases of the facility lifecycle process planning, programming, design, SCIF construction IAW Intelligence Community Directive (ICD) 705, SCIF Accreditation, and implementation of SCIF SCI Management Programs | • Excellent written and verbal communication skills | • Center for Development of Security Excellence (CDSE) and Security Professional Education Development (SPED) Certifications are a plus. | • SCIF Construction and implementation / application of ICD 705, Intelligence Community Standard (ICS) 705-1, and ICS 705-2 | | | #techjobs #clearance #SAPCIO
Software Systems Engineer | | | Maximus is a leading provider of government services and program management solutions for various public sector organizations worldwide. Founded in 1975, the company has a long-standing history of delivering innovative solutions that help government agencies improve their operations and enhance the services they provide to citizens. | Maximus also offers a suite of digital solutions designed to help government agencies modernize their operations and improve the services they provide to citizens. These solutions include digital engagement platforms, data analytics tools, and cybersecurity services. In addition to its core service offerings, Maximus also provides consulting services to help government agencies address complex challenges and achieve their goals more effectively. The company's consulting services cover areas such as organizational design, change management, and process improvement. | Overall, Maximus is committed to helping government agencies achieve their missions and improve outcomes for citizens. With a track record of delivering high-quality solutions and services, the company is well positioned to continue growing and expanding its reach in the years ahead. | | Position Description: | We are seeking an experienced Software Systems Engineer position works in the Advanced Software Technologies Business Unit, a fast-paced, entrepreneurial environment developing truly innovative software solutions for federal customers. Software Systems Engineer is responsible for developing software programs or systems that align with user needs. Their duties include meeting with clients or business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software. Also, analyze user needs/requirements, designing and developing solutions using the software development cycle, testing software solutions, documenting software programs with flowcharts, layouts, charts, diagrams, and other documentation, learning about developments in the field to stay on top of the latest advancements. The Software Systems Engineer will work closely with other teams across the enterprise, including development, security, and IT, to ensure seamless development continuous improvement. | | | Responsibilities: | •Enterprise-level web applications | •Artificial Intelligence (AI) and Machine Learning (ML) platforms | •Big Data and High-Performance Computing (HPC) infrastructures | •Geographic Information Systems (GIS)Manage and oversee the cloud infrastructure, ensuring high levels of availability, security, and performance. | •Analyze the needs of the user. | •Using analysis and critical thinking skills, design, test and develop the software to meet those needs. | •Recommend upgrades for existing systems and programs. | •Develop separate elements of a software that work well in the program as a whole. | •Create various diagrams, flowcharts and models that illustrate the type of code needed for programmers. | •Ensure continued functionality of a program during maintenance and testing of software. | •Document each aspect of a system or application as a reference for future upgrades and maintenance. | •Revisit the development process to fix bugs or address client or consumer concerns. | •Applying keen attention to detail and organization to work on numerous parts of a system or application at the same time while being accurate and thorough. | •Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. | | Required Experience: | •Ability to pass required agency background investigation and clearance for duty. | •Bachelor’s degree in computer science, Information Technology, or related field. | •3+ years of experience in software engineering, strong cloud software engineering is a plus. | •3+ years of experience of software technologies and best practices, including IaaS, PaaS, and SaaS models. | •3+ years of experience with networking, security, and compliance in cloud environments. | •3+ years of experience with cloud automation and orchestration tools, such as Terraform, Ansible, or CloudFormation. | •Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders. | •Strong problem-solving skills and attention to detail. | •Excellent organization skills to include license management (does not have to be cloud experience) | | Preferred Experience: | •Cloud certifications | •Big Data applications development | •High-performance computing development | •Artificial Intelligence and Machine Learning development | •GIS development | •AWS, Azure, or Google Cloud Platform certification is a plus. | | Position Location, Working Hours & Travel: | Remote position. 40 hours weekly, minimal travel
Maximus is looking for a talented Windows System Administrator to provide reliable and resilient computing resources for scientific and research teams who solve challenging environmental health and safety concerns. As a member of a high performing team, you will focus on installation, configuration, and maintenance of IT systems, software, and hardware for multi-user server computers and/or personal computing devices. | | Work commonly involves: | - Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers managed within established budgets and operational guidelines | - Acquiring, installing, and upgrading computer components and software and planning for and responding to service outages and other problems | - Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement. | | You will support enterprise computing in a virtual and physical Windows environment. | | Required Skills: | | - Candidate must be able to obtain a Public Trust clearance. | - Bachelor's Degree required. Four additional years' experience may be considered in lieu of degree. | - 3 years' experience in Windows System Administration. | - Certification requirement: Microsoft Windows Certifications such as Microsoft Azure Fundamentals and Microsoft Certified: Windows Server Hybrid Administrator Associate | | Desired/Preferred Skills: | | • VMWare certifications or demonstrated ability to build, scale, and manage/support a VM environment | • Demonstrated experience with Automation tools such as Powershell, Ansible, Python scripting | • Familiarity with monitoring tools in an enterprise environment | • Knowledge of networking and storage configurations | • Experience with installing, configuring, and troubleshooting Windows Server 2016/2019 in a domain environment | • IIS configuration management | • Active Directory management | • Experience with M365, Atlassian Suite, and ServiceNow | | #techjobs