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Maximus is currently looking for a Workforce Planning Manager at the Hattiesburg, MS or Bogalusa, LA location. This position responsible for analyzing, forecasting, and workforce planning. The Manager develops an optimal schedule of staff and utilizes available resources to maintain acceptable service levels within tactical scheduling cycles. The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.
Maximus is currently looking for a Workforce Planning Manager at the Riverview, FL or Tampa, FL location. This position responsible for analyzing, forecasting, and workforce planning. The Manager develops an optimal schedule of staff and utilizes available resources to maintain acceptable service levels within tactical scheduling cycles. The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.
Major Purpose: The Data Entry Clerk performs data entry of imaged documents, confirms the accuracy of data entry and links documents received via mail or fax to the New York State of Health Marketplace. Duties / Responsibilities:- Maintains an understanding of the Enrollment and Eligibility processes and policies. Includes Individual and Small Business Marketplace policy training.- Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.- Data enters information from scanned image into approved systems using project policies, procedures and work instructions.- Accurately data enters all appropriate information in a timely manner.- Verifies information from scanned image is entered correctly and makes necessary changes.- Researches case identity from account records and links documents to account records by selecting the appropriate client to associate documents.- Determines best path for document problem resolution.- Uses electronic separator sheets to differentiate certain parts of incoming faxes to create batches.- Meets all performance requirements associated with eligibility & enrollment processes.- Determines best path for document problem resolution and escalates when necessary to the Research team.- Ability to identify departmental risk and escalate to management.- Routes technical issues to management.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as may be assigned by management.Education Required: - High School diploma or equivalent- Associates degree from an accredited college or university preferred.Background & Experience Required:- 0-1 years of experience.- Experience using PC and other office equipment. - Intermediate PC/keyboarding skills.- Ability to type and process material in an expeditious manner. Demonstrated computer literacy; 5000 KSPH preferred.- Detail-oriented.- Logic Based Decision Making skills - Read and comprehend English- Basic reading and comprehension skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.- Ability to follow instructions and perform repetitive tasks.- Ability to learn new software programs.- Ability to regularly attend work at various shift times as assigned Salary Range for this Position Starts at $18.75/Hr.
Maximus is currently hiring for a Remote Clinical Quality Assurance Manager. This position requires a Nurse Practitioner License in the state of New York. The Clinical QA Manager leads an efficient and effective clinical quality assurance program that identifies opportunities for improvement and develops quality improvement initiatives to deliver and ensure ongoing quality assurance throughout the IPP project. This position works collaboratively with program leadership and colleagues to ensure alignment with program objectives and share and adopt best practices across programs. A team of Quality Assurance staff report to this position. The Clinical QA Manager ensures that team of Quality Assurance staff are equipped with the training and expertise to support the IPP program.
Maximus is currently looking for a Diagnostic Facility Recruiter to join our Veterans Evaluation Services (VES) team. This is a remote-hybrid opportunity that requires occasional work from our Houston, TX offices. The Diagnostic Facility Recruiter reaches out to medical facilities to review the benefits of joining the Maximus network to perform diagnostic testing for Maximus.
Maximus is currently looking for a Remote Senior Systems Analyst.
The OrganizationMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. Position OverviewMaximus has an exciting opportunity for a Lead Family Support Coordinator in Children and Youth Evaluation Service (C-YES). The Lead Family Support Coordinator works closely with their FSC unit and Nurse Evaluators to support the case management needs of families who have children with behavioral health/psychiatric/medical issues.Must be a resident of the New York/New Jersey area.
Maximus is hiring a Temporary Part Time Associate Specialist to support the California Recovery Program. The California Recovery Program is a monitoring program for people with chemical dependency.
Salary Range for this Position Starts at $55,341/Yr. As a key member of the Social Media team, the Social Media Specialist plans and executes digital and social media communications regarding NY State of Health’s overall social media presence including providing social media customer support. The Social Media Specialist creates all copy and creative including images, infographics, videos and more, and uses social media analytics tools to measure ROI of social media efforts and engagements. Duties / Responsibilities:- Develop online social media content and strategy in support of the NY State of Health strategic plan utilizing Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube and other social media platforms.- Plan and manage day-to-day online social media components that contribute to the overall mission of the NY State of Health brand, including copywriting, editing, and creating graphics.- Identify and interpret key performance indicators and metrics in the social media space, and utilize this information to propose future strategies and tactics.- Ensure that NY State of Health is a central source of information through close monitoring and development of proactive and reactive social media communications.- Provide superior, start-to-finish customer service to consumers seeking answers, assistance, and other support.- Partner with the NY State of Health marketing team to present future digital solutions.- Present information to leadership, stakeholders, and the client.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned.Education Required: - Bachelor’s degree from an accredited college or university or equivalent experienceBackground & ExperienceRequired: - 3 years of experience.- Knowledge of professional social media management, execution and conversation auditing tools including, but not limited to Sprout Social, Later.com, Canva, Adobe Creative Suite.- Strong writer and editor for varied audiences and ability to communicate in a direct, concise manner, while also making the content interesting and compelling.- Working knowledge and understanding of social and/or website/blog platforms, tracking and analytics measurement and monitoring tools.- Knowledge of the impact of social media on search engine optimization (SEO) and paid online campaigns.- Knowledge of how to optimize and test social media messaging.- Excellent verbal communication and presentation skills and ability to present to leadership and client.- Strong business acumen.- Strong ability to collaborate effectively with colleagues at all levels to meet organizational goals.- Ability to thrive in a fast-paced environment and possesses a strong personal work ethic.- Previous communications experience in the healthcare and health insurance marketplace a plus.- Experience with social media crisis management preferred.- Experience working in a professional business environment preferred.
Medical Office Assistant's supporting the Veterans Evaluation Services team (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism. *Must live in or near Bowie, MD.*Must be willing to travel to provide support to other clinics within the region.
About Maximus Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About New York Medicaid Choice New York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.About the PositionIf you're looking for more than a job and want to make an impact in the healthcare industry, then this is the position for you. We're hiring a Bilingual QA Coordinator for the Quality Assurance department in New York City. The incumbent should be able to read, write and speak fluently in English and Chinese (Cantonese/Mandarin). This is a full-time temporarily remote office-based position.We are looking for an individual with a great eye for details and exceptional communications skills and an interest in the Quality Assurance field. Is that you? Position Summary - Develops, maintains, and applies an effective quality assurance program for Central office operations and Field operations. - Develops and maintains an effective quality assurance program which is applicable to subcontractors. - Participates in the development of project goals and objectives, and monitoring achievement of those goals. - Participates in project training activity for the purpose of achieving or maintaining quality assurance goals. - Participates in departmental administrative tasks What You'll Need - Must at least 1 or more years work experience in Call Center Operations. - Must be knowledgeable about New York Medicaid Choice program policies and procedures, program objectives and enrollment processes. - Strong analytical skills; detail and solution oriented. - Experience in a quality assurance position in health or human services field. - Ability to work independently. - Excellent written and oral communication and presentation skills. - Must have the ability to use spreadsheet or database software. - Must read, write, and speak English and Chinese (Cantonese/Mandarin). - Must be willing to travel within the Tri-State area. - Experience using MAXeb preferred
Every day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in New York City. This position is fully remote in New York City. Pay and Benefits:- Bilingual base rate $22.75/hr- $1,500 Retention Bonus (New Hires only, eligible after 120 days of successful employment)- Quarterly Bonus opportunity up to 5% of your quarterly earnings- $500+ in referral incentives- 401K with company match- Medical, Dental and Vision benefits- Paid accrued time off and 10 paid holidays- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A variety of weekday and weekend shifts that meet lifestyle and family goals- A supportive environment with peers who share your passion for improving people’s lives- Career development and promotional opportunities- No cold calling, sales, or collection calls
Maximus is seeking a Senior Business Analyst to support New York based projects catered to enrollment broker and assessment projects. This is a hybrid position where there will be onsite/in person engagements on an as needed basis. We are seeking a candidate experienced with Microsoft Dynamics 365, large scale implementations, SQL and experience facilitating Joint Application Development (JAD) sessions.