Job Purpose: This position directs and controls the activities of the Independent Assessor (IA) program. The incumbent drives operational excellence, improvements and fosters an environment for high workforce engagement. Through assessment of performance indicators and overall management reports, the incumbent is responsible for developing strategic priorities and action plans. This position interacts internally and externally with executive level management, requiring negotiation of high-level and critical matters. This position collaborates and works closely with clients, executive-level management and the leadership team on high-level project directives and initiatives. Required Experience: 5+ years of clinical operations management experience focused on community-based long-term care service and delivery, and/or eligibility and community health assessments; 10+ years of related experience in the field of customer service delivery, quality management and continuous improvement; Experience managing large, complex clinical operations teams; Experience managing large programs with headcounts at or exceeding 150+ individuals; Experience managing a high functioning, large team in a remote environment; Experience leading the successful development, implementation, and launch of new programs and initiatives; Experience with clinical audits resulting in process and compliance improvement measures. Preferred Qualifications: Project Management Certification; Management experience supporting an RN workforce utilizing the Uniform Assessment System; Management experience working directly with the clinical professions (RNs, Nurse Practitioners, Physician Assistants, MDs/DOs).Required Qualifications: In-depth knowledge of clinical operations in a business and service delivery environment; Strong understanding of current New York State Medicaid/Medicare state policy developed through hands-on professional experience; Ability to lead a cohesive team within a complex and growth-oriented organization; Ability to effectively lead in a complex and dynamically changing environment; Excellent communication and client management skills in order to maintain positive relations with internal client, Maximus operations leadership and executives; Must be a self-starter, who is able to work and perform comfortably in a fast-paced dynamic environment managing multiple initiatives; Possesses initiative to produce and manage improvement initiatives; Ability to establish and maintain relationships with internal clients, Maximus operations leadership and executives, other professional services vendors, provider(s), and other organizations and agencies, as appropriate, to ensure the flow of information and coordination of services and functions on a regular and ongoing basis; Proven leadership ability demonstrated through successful program implementation, successful performance as a program lead and/or experience leading an organization through periods of change; Ability to successfully execute complex tasks and initiatives simultaneously; Ability to effectively use and apply established, new and emerging technology.