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Technician 2 - Helpdesk

: Job Duties/Responsibilities: | | • Identify, research and resolves technical problems | • Document, track and monitor problems to ensure timely resolution | • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues | • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate | amount of urgency to user problems | • Correct application issues, solve network and security problems and identify common PC software and hardware | problems | • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware | • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals | • Provide support for Windows (7,10, Server editions) by evaluating and troubleshooting issues including running in- | depth diagnostics | • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client | software | • Perform other duties as assigned by management | | Education/Requirements: | | • High school diploma or GED required | • Associate degree is preferred | • Minimum 1 year of related work experience required | • Excellent organizational, written, and verbal communication skills | • Computer literate and familiar with help desk procedures | • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software | • Ability to install and deploy Windows based computers | • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint | • Knowledge of Internet Explorer software usage and configuration | • Ability to lift up to 60 pounds required | | Physical Requirements: | | • Ability to work in an office environment | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 60 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

Training Manager

: The Training Manager shall have responsibility for the development and implementation of the training program for staff. The trainer must coordinate with the Quality Manager to ensure all staff possesses the required skills and knowledge to deliver the contractual service levels for quality and productivity. The Training Manager shall ensure all training materials are developed and approved by the Department prior to implementation and provide continued updates as applicable to the Department’s version of the training manual, preferably in an electronic format.

VR Payments Supervisor

: Job Summary | | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | | Maximus VR Payments Supervisor works with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. Supervisors ensure ongoing efforts to meet quality performance goals and improve the accuracy and timeliness of Cost Reimbursement (CR) payment processing, help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs | | Essential Duties | | -Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | -Develop work schedules and assign duties to subordinates to ensure efficiency. | -A portion of time is normally spent performing individual tasks related to the unit or sub-unit. | -Generally, supervises semi-skilled employees or a few individual professional contributors. | -Works on issues of limited scope. | -Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. | -Monitors daily operations of a unit or sub-unit. | -Requires full knowledge of own area of functional responsibility. | -Frequently interacts with subordinate employees and functional peer groups. | -Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules. | -Receives predetermined work assignments that are subject to a moderate level of control and review. | -Directs subordinates to complete assignments using established guidelines, procedures and policies. | -Evaluate subordinates' job performance and recommend appropriate personnel action. | Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems. | -Identify training needs and development opportunities for subordinates. | | EDUCATION/EXPERIENCE: | -Associate Degree + 3 years of specialized experience. | -May have additional training or education in area of specialization. | - Develop solutions to a variety of problems of moderate scope & complexity. | - General application of concepts & principles. | -Contribute to the completion of organizational projects & goals. | -Frequent use and general knowledge of industry practices, techniques, and standards. | -Apply knowledge and skills to complete a wide range of tasks. | -Communicate on complex or sensitive issues or drafts such responses for manager. | -Ability to strategically analyze disparate data sets and translate into tactical improvement, including strong computer/systems experience using databases, spreadsheets and graphics | -Strong decision-making and problem-solving skills required. | -Experience creating business process flows, process development/implementation and streamlining for improved efficiency; | -Ability perform in a fast-paced, deadline and detail-oriented work environment; must be able to successfully execute many complex tasks simultaneously

VR Hekpdesk Supervisor

: Job Summary | | Maximus Provider Helpdesk Supervisor works with Maximus and SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that ENs and VRs are properly compensated. The Provider Helpdesk Supervisor ensures ongoing efforts to meet quality performance goals and improve the accuracy and timeliness of Cost Reimbursement (CR) and EN payment processing and help minimize unnecessary draws on SSA funds and maintain strong relationships with service providers. | | Essential Duties | | -Provides day-today guidance to a unit or group of Helpdesk employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | -Monitors Help Desk Specialist’s adherence to their schedules in order to accommodate incoming call volume with minimum caller abandonment. | -Ensures appropriate documentation of all calls received through the toll-free customer service line providing payments and Portal assistance to service providers (ENs and VRs). | -Develops, produces and tracks weekly, monthly and annual unit reports required by Maximus management and the client, as well as produce ad hoc reports. | -Ensures staff complete all outgoing requests to service providers forwarded by EN and VR Payment Specialists. | -Develop performance metrics and processes to objectively determine Helpdesk staff and unit performance. | -Develop training material for help desk staff | -Monitor calls and email traffic through a documented process (graded performance logs) | -Develop and maintain Provider Help Desk ISO documents and business processes. | -Identify and report any trends that should be addressed on the quarterly calls (All EN Payments and All VR Calls). | -Conducts one-on-one meetings, weekly meetings, coaching/developmental plan sessions, and performance reviews in a timely manner. | -Performs other duties as assigned by leadership. | -Identify training needs and development opportunities for subordinates. | | EDUCATION/EXPERIENCE: | -Associate Degree from an accredited college or university in related field required. | -A Bachelor’s Degree from an accredited college or university preferred. | -3 or more years of work experience required in a Supervisor or lead role in a Call Center or Help Desk, quality assurance environment and claims processing in a production environment or document processing. | -May have additional training or education in area of specialization | -Experience developing performance metrics. | -The ability to analyze data and create and produce regular reports. | -Three or more years proficiency in MS Office with the ability to quickly learn other software programs. | -Database proficiency highly desired. | -Excellent organizational, written, and verbal communication skills. | -Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | -Ability to work as a team member, as well as independently.

Quality Assurance (QA) Analyst

: Job Summary | | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | | Maximus VR QA Analysts work with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. VR QA Analysts ensure ongoing efforts to meet quality performance goals and improve the accuracy and timeliness of Cost Reimbursement (CR) payment processing, help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs | | Essential Duties | | -Assist in developing metrics for Maximus VR Quality Control Process. | -Perform both In-Line and End line Reviews of VR claims. | -Liaison with VR staffs to identify/resolve complex VR payment-related issues. | - Develop agenda, participate in All VR Calls and produce recaps of calls. | -Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs. | -Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards. | -Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary. | -Ensure that established performance standards, sampling and statistical process control procedures are followed. | -Create, review and update formal procedures (ISO documents). | -Train staff for the purpose of achieving and maintaining Quality Assurance goals. | -Coordinate and perform ISO based internal audits. | -Develop and maintain reports based on audit findings. | -Develop and implement corrective and preventive action plans based on audit findings. | -Develop other routine and ad-hoc reports when necessary. | -Develop updates and maintain quality manuals, and policies and procedures manuals. | | | EDUCATION/EXPERIENCE: | -Associate Degree + 3 years of specialized experience. | -May have additional training or education in area of specialization. | - Develop solutions to a variety of problems of moderate scope & complexity. | - General application of concepts & principles. | -Contribute to the completion of organizational projects & goals. | -Frequent use and general knowledge of industry practices, techniques, and standards. | -Apply knowledge and skills to complete a wide range of tasks. | -Communicate on complex or sensitive issues or drafts such responses for supervisor or manager. | -Ability to strategically analyze disparate data sets and translate into tactical improvement, including strong computer/systems experience using databases, spreadsheets and graphics | -Strong decision-making and problem-solving skills required. | -Experience creating business process flows, process development/implementation and streamlining for improved efficiency; | -Ability perform in a fast-paced, deadline and detail-oriented work environment; must be able to successfully execute many complex tasks simultaneously | Minimum Requirements: | - Job Title Default | Job Title Default | Specialist - QA

Sr. Payments Specialist

: Job Summary: | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | Maximus’ Vocational Reimbursement (VR) Payments department work with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. VR Senior Payment Specialists’ (SPS) ongoing efforts to validate and improve the accuracy and timeliness of payment processing help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs. VR Payments SPS staff process 100% of all payments to VRs. The staff also creates Payment Denials to notify VRs of claims the staff are unable to pay. The staff creates and process these Payment denials for claims VRs submit and claims that payment staffs determine as "not available". | | Essential Job Duties: | Administer the VR payment process and maintain the requisite documentation needed to make payments to EN’s. | Review VR payment requests for accuracy and completeness and process payment when appropriate. | Apply VR policy and rules when analyzing claims to make payment determinations. | Analyze documentation VRs submit to support payment requests for reimbursement of monies VRs paid to disabled beneficiaries for support services. | Function as SSA’s intermediary in the resolution of payment issues with the VR’s. The VR SPS shall work to resolve inconsistent documentation and other issues of conflict and to clarify proper payment amounts. SSA will serve as the final arbiter in cases involving payment disputes and overpayments. | Report and document the issue of overpayment | Monitor work queues to ensure all claims are reviewed in a timely manner and process cases using the First In First Out (FIFO) inventory method. | Analyze primary wage evidence, SSA quarterly earnings reports (VCER), create wage reports and enter detailed information into Social Security's electronic wage reporting worksheets (eWork) when appropriate to allow Social Security field offices to perform work Continuing Disability Reviews (CDR) | Upload digital images of primary earnings evidence (e.g., pay stubs) into SSA's NDRED system. | Verify earnings data. The staff shall apply Social Security Administration rules and policies to identify various types of earnings determine if beneficiaries achieved earnings at substantial gainful activity (SGA) for a nine-month period. | • | Create work cases electronically and process claims in SSA’s Internet Ticket Operations Support System (iTOPSS) when VRs submit claims manually | Maintain electronic file of payment requests, awards, and denials | Education and Experience Requirements: | High School Diploma or GED required; three or more years previous experience in finance/accounting, claims processing or bookkeeping - Strong analytical skills - Strong database and PC applications experience (MS Word, Excel, Visio) - Previous experience in managing cases (MAXIMUS or SSA systems and subsystems) - Strong problem solving skills - Strong attention to detail - Mathematical and spreadsheet/accounting skills Organizational, interpersonal, written and verbal communication skills - Must be detail-oriented and demonstrate the ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to execute many complex tasks simultaneously - Ability to work as a team member - Previous experience auditing claims or financial reports preferred

VR Payments Specialist

: Job Summary: | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | Maximus’ Vocational Reimbursement (VR) Payments department work with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. VR Senior Payment Specialists’ (SPS) ongoing efforts to validate and improve the accuracy and timeliness of payment processing help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs. VR Payments SPS staff process 100% of all payments to VRs. The staff also creates Payment Denials to notify VRs of claims the staff are unable to pay. The staff creates and process these Payment denials for claims VRs submit and claims that payment staffs determine as "not available". | | Essential Job Duties: | Administer the VR payment process and maintain the requisite documentation needed to make payments to EN’s. | Review VR payment requests for accuracy and completeness and process payment when appropriate. | Apply VR policy and rules when analyzing claims to make payment determinations. | Analyze documentation VRs submit to support payment requests for reimbursement of monies VRs paid to disabled beneficiaries for support services. | Function as SSA’s intermediary in the resolution of payment issues with the VR’s. The VR SPS shall work to resolve inconsistent documentation and other issues of conflict and to clarify proper payment amounts. SSA will serve as the final arbiter in cases involving payment disputes and overpayments. | Report and document the issue of overpayment | Monitor work queues to ensure all claims are reviewed in a timely manner and process cases using the First In First Out (FIFO) inventory method. | Analyze primary wage evidence, SSA quarterly earnings reports (VCER), create wage reports and enter detailed information into Social Security's electronic wage reporting worksheets (eWork) when appropriate to allow Social Security field offices to perform work Continuing Disability Reviews (CDR) | Upload digital images of primary earnings evidence (e.g., pay stubs) into SSA's NDRED system. | Verify earnings data. The staff shall apply Social Security Administration rules and policies to identify various types of earnings determine if beneficiaries achieved earnings at substantial gainful activity (SGA) for a nine-month period. | • | Create work cases electronically and process claims in SSA’s Internet Ticket Operations Support System (iTOPSS) when VRs submit claims manually | Maintain electronic file of payment requests, awards, and denials | Education and Experience Requirements: | High School Diploma or GED required; three or more years previous experience in finance/accounting, claims processing or bookkeeping - Strong analytical skills - Strong database and PC applications experience (MS Word, Excel, Visio) - Previous experience in managing cases (MAXIMUS or SSA systems and subsystems) - Strong problem solving skills - Strong attention to detail - Mathematical and spreadsheet/accounting skills Organizational, interpersonal, written and verbal communication skills - Must be detail-oriented and demonstrate the ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to execute many complex tasks simultaneously - Ability to work as a team member - Previous experience auditing claims or financial reports preferred

Accounting Manager

: We are seeking a self-motivated team player with strong government contracting and Costpoint experience and a proven track record of leading and developing teams. This individual will report to Senior Manager, Accounting and be responsible for managing the General Ledger accounting team. The candidate will be responsible for the month end close process, oversee complex transactions and quarterly reporting, business process improvement, policy and internal control compliance. Join a team that is focused on continuous improvement and increasing use of technology to reduce manual processes. | | | Essential Duties & Responsibilities: | | •Manage the month-end close process to ensure accurate, complete and timely financial results | •Contribute to and lead implementation of fixed asset system | •Manage processes and technical accounting related to ASC 842, providing training as needed | •Setup and maintain cost pool structures and rates, multi-jobs, and projects | •Respond to group finance questions regarding Costpoint, particularly as it relates to revenue calculations | •Work closely with key stakeholders to ensure all current period accounting activity is captured by the general ledger team | •Contribute to quarterly processes by performing analytical reviews of specific accounts | •Review complex account reconciliations, ensuring resolution of variances and consistency of accounting treatment | •Improve current accounting processes by collaborating with the financial system teams and other accounting groups | •Participate in financial system requirement documentation, testing and implementation of operational accounting functions. | •Assist the internal and external audit teams with documentation, requests and testing for compliance and audit purposes | •Develop and maintain accounting policy and procedures for key close transactions, ensuring an effective internal control environment | •Act as advisor to subordinate(s) to meet schedules and/or resolve problems. | •Manage and develop staff on the General Ledger team including providing training, support and feedback as needed | •Receive assignments in the form of objectives and determines how to use resources to meet schedules and goals. | •Provide guidance to subordinates within the latitude of established company policies. | •Recommend changes to policies and establishes procedures that affect immediate organization(s). | •Identify and lead digital transformation initiatives, such as procurement of new tools, RPA, and workflow improvements. | | Requirements & Qualifications: | •8+ years of general ledger experience with at least 4 years specific to government contracting industry | •Management and development of team members | •BS degree in Finance/Accounting, CPA preferred | •Intermediate to advanced Excel skills | •Public accounting experience preferred | •Strong analytical, verbal and written communication skills | •Costpoint experience required, CoStar experience preferred | •Experience with RPA and digital initiatives preferred

Engnr 3 - Softwr Engnr

: Job Summary: | MAXIMUS is seeking a highly motivated Software Engineer in Quality with experience in UI & Microservices and is responsible for developing, maintaining, and implementing software Automation frameworks and developing automated test scripts to support MAXIMUS software projects. We are seeking candidates who are proficient in testing REST/SOAP based WebServices, APIs and Web Applications with good understanding of selenium based test frameworks and REST based testing tools. This position will participate in test automation code reviews and set automation coding standards. They will provide mentoring to the testing team as required and collaborate with MAXIMUS Developers and DevOps Engineers. | | Job Duties/Responsibilities: | •Develop, maintain, and implement software Automation framework & develop automated test scripts. | •Test REST/SOAP based WebServices, APIs & UI’s/Web Applications. | •Good understanding of REST based testing tools like jMeter, SOAPUI | •Proven ability to code in groovy scripting and or java scripting. | •Proven ability to code in java or any object oriented programming language | •Ability to write performance, load and stress tests using tools like Load UI or home grown framework. | •Participates in test automation code reviews | •Set automation coding standards & be the champion of automation best practices | •Provide mentoring to the testing team as required | •Collaborates with Developers and DevOps engineers in make automated testing part of CICD build and deployment pipelines. | •Good understanding of continuous integration, build and deploy process. | •Communicate with Systems team to understand/clarify requirements | •Identify and prepare test data for testing | •Has worked with defect tracking system | •Provide regular updates/status to automation test lead and communicate any risks in a timely manner | | Minimum Requirements: | •Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors | •Demonstrates good judgement in selecting methods and techniques for obtaining solutions | •Networks with senior internal and external personnel in own area of expertise. | •Must be able to remain in a stationary position for an extended period of time | •Work is constantly performed in an office environment | | Education & Experience Requirements: | •Bachelor’s degree from an accredited college or university in business administration, public administration, information technology, computer science, statistics, or a related field; or equivalent experience | •Typically requires a minimum of 5 years of related experience | •Excellent organizational, interpersonal, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently | •Ability to travel 10% nationally on an as needed basis | | Preferred Experience: | •5-8 years of experience in developing, maintaining, and implementing software Automation framework & develop automated test scripts | •Test REST/SOAP based WebServices, APIs & UI’s/Web Applications. | •Good understanding of REST based testing tools like jMeter, SOAPUI | •Proven ability to code in grrovy scripting and or java scripting. | •Test UI using selenium based testing frameworks. | •Proven ability to code in java or any object oriented programming language | •Ability to write performance, load and stress tests using tools like Load UI or home grown framework. | •Participates in test automation code reviews | •Set automation coding standards & be the champion of automation best practices | •Provide mentoring to the testing team as required | •Collaborates with Developers and DevOps engineers in make automated testing part of CICD build and deployment pipelines. | •Good understanding of continuous integration, build and deploy process. | | Physical Requirements: | •Ability to sit for up to 80% of time | •Occasionally lift, carry, or otherwise move items weighing up to 25 pounds | •Frequent use of computer, telephone, and office equipment (copier, fax, scanner) | | Work Schedule: | Work From Home – Remote position | Regular 40 hr Work Week | Monday – Friday, 8:00am – 5:00pm

CSR 1

Quality Auditor

: MAXIMUS is seeking high-performing, high-potential candidate with approximately one to two years of audit experience to serve in an audit role for its Ohio Provider Credentialing project. | | Essential duties and responsibilities: | | •Assist with performing operational and credentialing compliance audits and assessment of provider credentialing services per NCQA requirements. | •Work under supervision of Compliance Manager with moderate latitude for initiative and independent judgment. | •Perform audits in a professional manner with agreed upon scope and time estimate in accordance with audit programs. | •Review documents and system files for compliance with NCQA procedures. | •Create work papers to capture process and procedures and audit test results. | •Use critical thinking and analytical skills to identify, develop, and document audit issues and recommendations. | •Assist in communicating the results of audit and assessments via written reports or oral presentations to management. | •Perform related work as assigned by audit management. | | Requirements & Qualifications | •Bachelor’s Degree or equivalent combination of work experience and education. | •Knowledge and experience with NCQA required. | •Experience with Provider Credentialing preferred, | •Excellent oral and written communication skills. | •Team player with ability to work effectively with colleagues at all levels. | •Microsoft Office proficient especially Word, Excel and PowerPoint.

Customer Service Representative (Increased Earning Potential!)

Update: Increased earning potential for onsite employees up to $15.95/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Lawrence, KS; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $15.95/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.25/hour*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $12.95/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

Bilingual Customer Service Rep (English / Spanish)

Update: Increased earning potential for onsite bilingual employees up to $17.17/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Bilingual earning potential up to $17.17/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- Potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company*Rate cited includes $14.17/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

Bilingual Customer Service Rep - Part Time (English / Spanish)

Update: Increased earning potential for onsite bilingual employees up to $17.17/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Bilingual earning potential up to $17.17/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company- *Rate cited includes $14.17/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

Customer Service Representative - Part Time

Update: Increased earning potential for onsite employees up to $15.88/hour*! Part Time Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $15.88/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.17/hours*- $360+ in potential bonuses for excellent work and referrals- NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company*Rate cited includes $12.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

Customer Service Representative

Update: Increased earning potential for onsite employees up to $15.88/hour*! Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $15.88/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.17/hours*- $360+ in potential bonuses for excellent work and referrals- Potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company*Rate cited includes $12.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

Bilingual Customer Service Rep (English / Spanish)

Update: Increased earning potential for onsite bilingual employees up to $17.60/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Phoenix, AZ; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Bilingual earning potential up to $17.60/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $14.60/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

Bilingual Customer Service Rep - Part Time (English / Spanish)

Customer Service Representative - Part Time (Increased Earning Potential!)

Customer Service Representative - Third Shift (overnight) (Increased Earning Potential!)

Update: Increased earning potential for onsite employees up to $15.95/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Lawrence, KS; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $15.95/hour* through our ramp season- +$4.54/hour for health and wellness benefits- 10% shift differential- Bilingual earning potential up to $17.25/hour*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $12.95/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

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