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Job Locations US-NY-Albany
Requisition ID 2021-59476
Technician 1 – Help Desk | | The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support. | | Job Duties/Responsibilities: | | • Promote a high level of customer satisfaction through proper telephone techniques, and | respond with the appropriate amount of urgency to user problems | • Assist in tracking help desk calls pertaining to application, networking, and systems | problems and issues | • Provide support for Windows 10 and some legacy Windows 7 by evaluating and | troubleshooting issues including running in-depth diagnostics | • Assign user-name, password and access right permissions for multiple proprietary | applications, as well as client software | • Document, track and monitor problems to ensure timely resolution | • Identify, research and resolves technical problems | • Correct application issues, solve network and security problems and identify common | PC software and hardware problems | • Provide hardware support of PCs and Laptops, such as installing replacement hardware | or upgrading hardware | • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, | Monitors and other peripherals | • Perform other duties as assigned by management | | Education/Requirements: | | • High school diploma or GED required | • Associate degree is preferred | • Excellent organizational, written, and verbal communication skills | • Computer literate and familiar with help desk procedures | • Knowledge of systems software sufficient to determine if a malfunction is in the | hardware or in the software | • Ability to install and deploy Windows based computers | • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, | Access and PowerPoint | • Knowledge of Internet Explorer software usage and configuration | | Physical Requirements: | | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 60 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Job Locations US-CA-Rancho Cordova
Requisition ID 2021-59477
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | The IT Field Services Supervisor is responsible for supervision of technical professionals to meet or exceed defined performance metrics and fulfill service requests and resolve incidents related to end user systems and access to mission critical systems withing the defined SLA. | | Job Duties/Responsibilities: | •Supervise the activities of direct reports and assist with identifying issues, prioritizing task, and escalation of requests as needed | •Promote strong customer service skills and methodologies, strengthening the reputation of the MAXIMUS IT internal brand | •Provide technical support to customers by identifying, prioritizing, and confirming resolution of reported technical problems of business-critical systems | •Provide immediate support to team of technicians, assigning tasks, and improving workflows | •Conduct reoccurring meetings with team and provide task and feedback | •Assist in collecting and analyzing performance metrics and proactively move resources to ensure Services Level Agreements (SLA) are met | •Assist in interviewing new hires and support staff during onboarding and training | •Maintain process and procedures documents regarding complex maintenance tasks, computer system and peripheral equipment repairs specific to a line of business | •Responsible for planning employee work schedules to ensure sufficient coverage during operating hours, including overflow support to the IT Service Desk | •Support Field Services Managers in being the liaison for Business Operations Leadership to ensure that local technical support provided is aligned with the business needs | •Responsible for evaluating staff performance and providing timely, periodic feedback to promote growth or improvement | •Responsible for identifying and implementing efficiencies in support functions | •Responsible for providing leadership with required reports within the specified time frames requested | •Strong technical skills including Active Directory, Windows, Switching, Routing and Firewalls | •Proficient in the use of Microsoft Office products | •Responsible to ensure that all staff adhere to all documented policy and procedure as defined by Maximus leadership, Security, and HR | •Perform other duties assigned by management | | Education/Requirements: | •Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree | •Minimum of five (5) years of related IT experience | •Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks | •Comply with all company required policies, procedures and processes including but not limited to required training. | •A portion of time is normally spent performing individual tasks related to the unit or sub-unit | •1 year of leadership/management experience | •Ability to communicate in an understandable, polite and friendly manner, both written and verbal | •Strong organizational skills and ability to multi-task in a medium-size business environment | •Availability to response to the needs of internal and external customers | •Responsible for adhering to established safety standards | •Performs other duties as may be assigned by management | •Working knowledge with ITIL and prior experience in staff development preferred | | Physical Requirements: | •Ability to sit for up to 80% of time | •Ability to lift up to 40 pounds required | •Travel may be required as needed
Job Locations US-TN-Chattanooga
Requisition ID 2021-59399
Job Locations US-TN-Chattanooga
Requisition ID 2021-59400
Job Locations US-TN-Chattanooga
Requisition ID 2021-59435
Job Locations US-TN-Chattanooga
Requisition ID 2021-59436
Job Locations US-TN-Chattanooga
Requisition ID 2021-59437
-This position is responsible for preparing cases for court action and assisting the attorney in court. | -Provide legal and clerical support and assistance to the attorney at court. | -Responsible for ensuring all cases are appropriately and timely prepared for court. | -Prepare necessary legal/ and or administrative documents for review and approval by staff attorney and /or administrator /supervisor designee. | -File legal pleadings, order and other legal documents with the appropriate clerk for court and enter docket numbers and court dates in TCSES. | -Enter court dispositions in TCSES within established state, federal, and contractual requirements. | -Complete attorney directed court follow-up such as discovery, subpoenas, and motions within required timeframes. | -Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project. | -Perform audits of own work and or that of others to ensure conformance with established procedure. | -High School Diploma or GED required. | -Associate's Degree preferred. 1 year of relevant experience required. | -Child Support experience preferred. | -Intermediate to advanced skill level in use of personal computers and related software applications such Microsoft Access, Microsoft Word, and Microsoft Excel.
Job Locations US-TX-Pharr
Requisition ID 2021-59443
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to call center agent (CCA) with the goal of meeting program objectives and customer service level agreements. | | Job Duties: | •Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed | •Perform tasks to assure project and program service level requirements and goals are met | •Assume leadership responsibility for departmental tasks and contact center activities as required | •Participate in meetings and recommend changes to policies and procedures | •Support and enforce contact center expectations and company policies and procedures | •Assist with escalated issues or cases as needed, must be able to take over calls as necessary and provide support to Call Center Agents (CCAs) | •Assist with escalated issues or cases as needed | •Evaluate employee key performance indicators and identify training needs and development opportunities | •Develop work schedules and assign duties to direct report personnel to ensure efficiency | •Discuss job performance concerns with employees to identify causes and issues and works closely with the Human Capital department on resolving problems | •Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work | •Evaluate employees' job performance and recommend appropriate personnel action | •Participate in program special projects as required. | •Travel to contact center locations and customer sites may be required. | •Flexibility. Required to work holidays, weekends and /or weekends to meet training needs. | •Flexibility. Required to work a number of shifts, including 3rd shift that could change weekly to meet the needs of the training program. | •Perform other duties as assigned by leadership | | Education and Requirements: | •Associates Degree or equivalent combination of education, technical training or work experience | •Minimum one (2) years of related experience | •Strong leadership skills | •Experience in a quality assurance and training role, in a contact center environment | •Ability to conduct and manage project reviews and communicate process improvement recommendations | •Proficient in the use of Microsoft Office products | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently
Job Locations US-Remote
Requisition ID 2021-59444
Responsible for providing human resources support including but not limited to company policies, recruiting, onboarding, providing employment law expertise, and solving employee relations problems: (e.g., investigations, mediations, progressive discipline, employment terminations, etc.).  
Job Locations US-Remote
Requisition ID 2021-59395
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-Remote
Requisition ID 2021-59440
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-IN-Indianapolis
Requisition ID 2021-59392
JOB SUMMARY: The Sr. Manager will serve as the subject matter expert in the area of Child Welfare for the MAXIMUS Consulting Division. This position will interface with various clients, potential clients and other business partners on a regular basis to maintain good client relations, develop new business opportunities and resolve issues. | | JOB RESPONSIBILITIES: | | •Serves as a subject matter expert in Child Welfare | •Serves in a business development role, using knowledge, contacts and speaking skills to strengthen partnerships and develop new business opportunities | •Oversees all aspects of daily operations for a project(s), including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, etc. | •Supervises and manages all staff assigned to the project, assigns and directs their activities | •Develops performance goals and objectives for the project and staff, and monitors the achievement of those goals | •Ensures project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies | •Establishes and maintains effective relationships with clients and other external entities | •Participates in proposal writing activities | •Performs other duties as assigned by management | | EDUCATION AND EXPERIENCE REQUIREMENTS: | | •Bachelor’s degree from an accredited college or university, preferred field of study in Social Work . An equivalent combination of education and experience may be substituted | •Minimum of twelve (12) years experience providing services to government Human Services organizations, preferably in the field of Child Welfare | •Minimum of 7-10 years direct experience managing and developing staff and/or directly managing projects | •Expert level subject matter expertise in Child Welfare | •Business Acumen, industry knowledge, high energy level, and a strong customer presence is required | •Experience in both government and private sector preferred | •Experience in managing caseloads and/or managing case management staff in Child Welfare agency preferred | •Understanding of Title IV-E eligibility criteria, preferred | •Industry connections, group membership, and leadership | •Must have experience developing and writing solutions for proposals as well as designing the staffing and developing the budgetary components | •PM certification preferred | •Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential | •Excellent verbal and writing skills and be comfortable working with customers | •Excellent organizational, interpersonal, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to execute many complex tasks simultaneously, and work as a team member as well as independently | •Must have the flexibility to travel extensively to support multiple changing project needs | •Ability to relocate preferred
Job Locations US-TX-Austin
Requisition ID 2021-59405
The Instructional Designer/Curriculum Developer will design, develop, and maintain instructor-led and e-learning curricula for new team member and existing team member training programs. The ideal candidate possesses the ability to quickly research and learn new information and skills, and translate that information into relevant, engaging, interactive training materials in multiple mediums for the target audience. | | 1)Design, develop, and maintain compelling course content and engaging learner activities in both instructor-led and e-learning training formats. Apply proven instructional design methodologies and adult learning principles, including ADDIE, Rapid Course Development, SAM, Dick and Carrie Model, and Adult Learning Theory, while utilizing best practices and judgment to provide comprehensive, innovative, and interactive training. | 2)Work extensively with stakeholders, including HHSC, systems developers, business analysts, Outreach, and Operations (both Call Center and Special Services) to perform needs analysis, develop learning objectives, and design deliverables that meet learner and stakeholder needs, organizational quality standards, and delivery timelines. Conduct meetings with stakeholders to determine the scope, content, and evaluation requirements for the training materials and to review and approve the training materials by the associated deadlines. | 3)Develop qualitative and quantitative assessments to measure and assess the curriculum’s effectiveness to achieve quality learner performance in the workplace. Utilize these performance results to recommend curriculum revisions. | 4)Review, evaluate, and modify existing and proposed curricula based on new and updated processes. | 5)Work extensively with Operations/Procedures team member to ensure that written work instructions align with training materials. Provide feedback on new and updated written work instructions, as requested. Review and recommend changes to policies and procedures when applicable. | 6)Create and develop training scenarios and update comprehensive training environment data resources to ensure that the systems training environment mimics the production environment used by employees in the Call Center. Validate training data refreshes. | 7)Develop a library of training resources to align with operational excellence. Create supporting materials/media (audio, video, simulations, role plays, games, etc.) to reinforce learning, retention, and successful application to performance results. | 8)Develop and maintain collaborative working relationships with customers and stakeholders in different departments and at various levels within the company. Communicate effectively with both technical and non-technical staff. (included in second bullet) | 9)Conduct curriculum development meetings with all instructional designers/curriculum developers to track the status of each training development project. Conduct train-the-trainer sessions for each instructor-led course. Provide feedback on other curricula developed and on instructional delivery, as requested. | 10)Attend Agile meetings, meetings with business analysts, Operations/Procedures meetings and other associate meetings to ensure training development tracks timely with deadlines and potential business decision updates. | 11)Develop training requirements for legislative requests and other state action requests, including hours needed for training development, type of training (instructor-led/e-learning), and time needed to deliver training. | 12)Deliver training when needed. | 13)Frequent use and knowledge of updates to industry practices, techniques and standards. | 14)Apply knowledge and skills to complete a wide range of tasks. | 15)Communicate successfully on complex or sensitive issues or draft responses for supervisor or manager. | 16)Contribute to the completion of organizational projects and goals. | 17) Perform other duties as assigned. | | Education Required: Bachelor’s degree in Learning & Development, Instructional Design, Education, English, Communications, Business or related fields required. | | Skills / Knowledge Required: Experience in design and multimedia software, such as Captivate, Articulate 360 Suite, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Office 365, Google Suite or equivalent. Excellent written, verbal, and interpersonal communication skills. Strong instinct for visual layout and graphic design principles required. Excellent analysis and information gathering skills, organizational and time management skills, and attention to detail, including strong editing skills required. | | Skills / Knowledge Preferred: Proficient in developing training curricula using Captivate highly preferred. Knowledge of human services and eligibility programs preferred. Knowledge of Hickory Learning preferred | | Experience Required: 3-5 years of experience designing, developing, and producing learning content for adult learners; portfolio or work examples required. Experience in LMS file formats.
Job Locations US-Remote
Requisition ID 2021-59281
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-VA-Richmond
Requisition ID 2021-59385
Job Locations US-Remote
Requisition ID 2021-59386
Job Locations US-NY-New York
Requisition ID 2021-59107
Job Purpose: This position directs and controls the activities of the Independent Assessor (IA) program. The incumbent drives operational excellence, improvements and fosters an environment for high workforce engagement. Through assessment of performance indicators and overall management reports, the incumbent is responsible for developing strategic priorities and action plans. This position interacts internally and externally with executive level management, requiring negotiation of high-level and critical matters. This position collaborates and works closely with clients, executive-level management and the leadership team on high-level project directives and initiatives. Required Experience: 5+ years of clinical operations management experience focused on community-based long-term care service and delivery, and/or eligibility and community health assessments; 10+ years of related experience in the field of customer service delivery, quality management and continuous improvement; Experience managing large, complex clinical operations teams; Experience managing large programs with headcounts at or exceeding 150+ individuals; Experience managing a high functioning, large team in a remote environment; Experience leading the successful development, implementation, and launch of new programs and initiatives; Experience with clinical audits resulting in process and compliance improvement measures.  Preferred Qualifications: Project Management Certification; Management experience supporting an RN workforce utilizing the Uniform Assessment System; Management experience working directly with the clinical professions (RNs, Nurse Practitioners, Physician Assistants, MDs/DOs).Required Qualifications: In-depth knowledge of clinical operations in a business and service delivery environment; Strong understanding of current New York State Medicaid/Medicare state policy developed through hands-on professional experience; Ability to lead a cohesive team within a complex and growth-oriented organization; Ability to effectively lead in a complex and dynamically changing environment; Excellent communication and client management skills in order to maintain positive relations with internal client, Maximus operations leadership and executives; Must be a self-starter, who is able to work and perform comfortably in a fast-paced dynamic environment managing multiple initiatives; Possesses initiative to produce and manage improvement initiatives; Ability to establish and maintain relationships with internal clients, Maximus operations leadership and executives, other professional services vendors, provider(s), and other organizations and agencies, as appropriate, to ensure the flow of information and coordination of services and functions on a regular and ongoing basis; Proven leadership ability demonstrated through successful program implementation, successful performance as a program lead and/or experience leading an organization through periods of change; Ability to successfully execute complex tasks and initiatives simultaneously; Ability to effectively use and apply established, new and emerging technology.
Job Locations US-TX-Greenville
Requisition ID 2021-59311
"• Insert customer and account data by inputting text based and numerical information from source documents within specific time limits | • Interpret paperwork received and make sound judgments | • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry | • Review data for deficiencies or errors, correct any incompatibilities if possible and check output | • Outreach to various sources via oral and written communication in order to make appropriate determination | • Apply data program techniques and procedures | • Generate reports, store completed work in designated locations and perform backup operations | • Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system | • Interpretation of OMB structured and unstructured forms based on processing procedures to properly classifying and labeling forms into organized work lists | "
Job Locations US-TX-Greenville
Requisition ID 2021-59310
- Perform shipping and receiving functions. | - Validate incoming shipments against manifest and entering them into the warehouse management system. | - Prepare outgoing documents or packages for shipping and enter them into the appropriate log or system for courier or shipper pick up. | - Distribute incoming shipments or documents to the appropriate receiver or assigned department location for processing. | - Maintain a log for control mail pieces. | - Communicate any warehouse supplies that are needed to the project administrator Warehouse document boxes in various locations as assigned by warehouse management system. | - Palletize boxes and use a pallet jack or forklift to warehouse boxes or pallets. | - Drive to and from mailing location for mail pick up/drop off. | - At least six (6) months of related experience and/or training required: Valid Driver's License Required. | - Frequently lift up to 50 lbs. | - Ability to withstand repressive motion using fingers, hands, wrists and arms.
Job Locations US-Remote
Requisition ID 2021-59341
Data Science Analyst | MAXIMUS is seeking a Data Science Analyst to develop and lead efforts in operationalizing data science to support our Standardized Operations and Analytics group within our Health and Human Services division. This exciting opportunity will provide insights by leading analytic practices – including designing new and creative advanced analytical solutions – that will become part of our core analytical product offerings. The selected candidate will work closely as part of a cross-functional team to identify and prioritize actionable, high-impact insights connected to many different areas of our business processes. A Data Science Analyst works with the entire lifecycle of analytics initiatives (research, design, implementation and validation) of machine learning and predictive algorithms to analyze program performance and improve operational processes. This role will also participate in other continual process improvement activities, help with project management, and execute ad-hoc requests, as needed. The role is fully remote, with limited travel requirements, but travel may be up to 25% time when necessary. Overall, most of the team experiences 10-15% travel time on an annual basis. | | Essential Job Duties | | • Partner with stakeholders across the business to apply appropriate statistical analysis and quantitative methods to create datasets, analyze existing data, and predict future trends | • Provide strategic expertise in machine learning and data mining techniques to identify and apply appropriate techniques, including optimization, simulation, regression, decision trees, neural networks, cluster analyses, mixed models, etc. | • Comfortably navigate the entire lifecycle of an analytics initiative – from leading meetings to gather business requirements, selecting datasets, defining appropriate analytics paths to apply, to documenting processes and presenting compelling results that drive outcomes | • Focus on process design and ongoing operational decision support, particularly around staffing optimization, when integrating and using simulation tools | • Expand datasets, enhance data quality, create automated anomaly detection systems, and see issues to resolution | • Balance accuracy of analysis with needs for rapid response – using many types of data, business acumen, and strategic assumptions when data doesn’t exist | • Manage third party relationships to extend data and capabilities, when needed | • Clear understanding of the uses and limitations of statistical applications, and ability to communicate relevant information with a wide variety of audiences | | Education and Experience Requirements | • 3+ years of experience in data analysis with heavy emphasis on data-driven decision making and applied statistics | • Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naïve Bayes, SVM, decision forecasts, etc. | • 1+ years’ experience working with common data science toolkits such as R, Weka, Python/NumPy, MatLab, etc. | • Completed education in Statistics, Mathematics, Operations Research, Computer Science, Machine Learning, or a related field – Master’s or PhD preferred | • Experience in one or more of the following areas: speech/text analytics, data visualization tools, large datasets, distributed computing tools, query languages, or relational databases | • Works well both independently with minimal supervision and cooperatively in a technical team | • Self-motivated individual with a strong passion for creating empirical research and answering complex questions with data | • Ability to clearly communicate data findings to educate partners, motivate action, and improve business outcomes | • Experience with government sponsored health care programs and contact center operations desirable | | Each member of our team is fully remote, highly skilled, and has a strong track record of tackling problems independently. We all use many different talents – from statistics to UI/UX, from understanding people to understanding algorithms, from project management to operational handoff – and work closely together to create great outcomes for the business. And while many places talk about work life balance, we make sure to balance the workload so our team members can actually create it in their lives – in whatever fashion it means for them personally. | | MAXIMUS transforms public policy into programs that change lives at the national, state, and local level. From working with the census, to helping seniors get healthcare, to providing social workers, Maximus helps government to serve the people. We are a leading provider of health and human services worldwide.

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