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Search Results Page 11 of 12

Job Locations US-MD-Suitland
Requisition ID 2020-56350
MAXIMUS is seeking a Citrix System Engineer to support a critical National Oceanic and Atmospheric Administration IT project located in Suitland, Maryland. | | Project Specific Job Duties: | •Manage multiple / simultaneous projects and service issues | •Support production Citrix environment including maintaining Active Directory environments and services within a Citrix deployment, including multi-factor authentication and multi-domain environments | •Provide leadership, expertise and strategic guidance on critical data systems that span multiple systems and groups | •Provide engineering leadership in the update/creation of the Citrix XenDesktop and VDI solutions | •Monitor, evaluate and remediate issues within the Citrix XenDesktop environment | •Monitor the available virtual machines within the XenDesktop environment | •Configure and maintain Citrix Netscaler (ADC) | •Configure and manage Citrix Gateway | •Configure and manage Citrix StoreFront | •Basic VMware and SQL configuration skills | •Basic networking and routing skills | •Monitor and troubleshoot Hyper-V issues and concerns | •Monitor the interaction between Citrix, Windows and SQL | •Provide on‐the‐job training to staff, as needed | •Develop and maintain documentation of all processes associated with administration of the network and duties performed | •Ensure compliance with policies and procedures including DISA STIG requirements | •Ensure problems and error conditions are promptly and appropriately addressed. | •Work with the patching team on the development of patches that will be applied to the Production system | •Establish and maintain configuration and recovery documentation for designated systems. | | The Ideal Candidate will possess the Following Additional Education and Experience: | •Bachelor's Degree from an accredited college or university in Network Engineering, Computer Science required, equivalent years of experience will be considered in lieu of degree | •At least eight (8) years’ experience working in the IT industry required, with emphasis on Citrix configuration and management | •CCIE preferred, CCNP required | •Experience with Cisco hardware and software (Cisco Switches, Routers, IOS) | •BICSI Installer 2 Certification, Copper | •Experience with Windows, Windows Server, Linux and Unix (Solaris) OS | •Understanding of TCP/IP, VLANS and routing protocols (EIGRP, OSPF, BGP) | •Understanding of IP services (DHCP, TFTP and DNS) | •Organizational Skills (ability to organize large amounts of data in a logical manner) | •Excellent Troubleshooting Skills and usage of tools such as ping, telnet and trace route | •Strong communication skills are required | •Strong documentation skills are required | •Ability to convey technical concepts to non-technical executives and managers | •Competent administrator of mixed-technology solutions | •Act as part of a structured operations team in support of resolving technical issues | •Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects require | | Preferred qualifications: | •Citrix Certified Associate – Virtualization (CCA-V) (CCA/CCEA/CCEE accepted) | •A combination of five (5) years of experience to include the following areas | • System administration experience with Citrix or VMware products and other relevant virtualization technologies | •SQL Server (2014 experience preferred) | •Microsoft Server (2012 R2 experience preferred) | •Microsoft DHCP/DNS Server | •Active Directory | •Experienced with complex troubleshooting | •Able to support or lead troubleshooting efforts | •Meet minimum requirements of BICSI Installer 2, Copper, including: | •Interpret cable plant drawings, plans and specifications | •Properly test and troubleshoot new or existing copper installations | •Discuss and recommend cable plant modifications, including media selection, based on applicable codes, standards and best practices. | •Understand and discuss implications of new or existing cable plan infrastructure.
Job Locations US-MO-Kansas City
Requisition ID 2020-55620
Job Locations US-Remote | US-Remote
Requisition ID 2020-55633
MAXIMUS is currently looking for  REMOTE  IRS Call Center Supervisors at the  This position is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-MO-Kansas City | US-MO-Kansas City
Requisition ID 2020-54266
Bid requisition for Enrollment Broker contract. 
This position is responsible for assisting the project with defining, developing, and documenting business and stakeholder requirements related to quality. | Facilitates processes that enable stakeholders to formulate strategy, organizational performance goals, and to identify, select, and implement appropriate ways to evaluate and monitor work against identified organizational performance objectives. | Develops and produces contractual and operations reports related to quality functions. | Completes Quality Control review of transactions; analyzes finding for issue avoidance and intercedes in process to ensure that client contractual expectations are met. | Acts as a subject matter expert, reporting specialist, provides support to other MAXIMUS projects and performs special projects as assigned. | | Duties and Responsibilities: | | 1)Develop and maintain quality control measures and reports. | 2)Evaluates the impact of systems and operation workflow on the quality of work by staff and in state systems. | 3)Develop reports and background information for staff and external sources as required. | 4)Manages the daily, weekly and monthly audit materials, including providing notification to key stakeholders regarding any violations of HIPPA or other regulatory statutes | 5)Extracts, aggregates, reviews, analyzes and presents data in various formats using advance features of MS Excel, pivot tables, MS Access and other software tools. | 6)Participates in program expansion planning and implementation as it relates to training program changes | 7)Keeps management informed of all quality performance issues that may impact contract compliance. | 8)Analyze data, existing systems, programs, policies and organizational processes and other information in order to conceptualize and define process problems and/or improvement opportunities. | 9)Ensure all required process documentation is accurate, correctly detailed, and kept up-to-date and organized in the appropriate repository. | 10)Documents best practices and continuously measure outcomes for desired results and improvements. | 11)Performs other duties as assigned by management. | | Qualifications: | | Bachelor’s degree from an accredited college and/or university or 3 to 5 years of direct quality experience. | Master’s degree or equivalent experience preferred. | Experience Required: 3 years of work experience in a quality competence. | Experience Preferred: 5 years of experience in a quality role.
Job Locations US-FL-Jacksonville
Requisition ID 2020-51753
Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the financial programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary
Job Locations US-MO-Kansas City
Requisition ID 2020-55700
Job Summary: The Call Center Team Lead uses their experience and proficiency to assist the team supervisor with supporting Call Center Agents by providing real-time assistance, monitoring work, providing feedback and completing administrative tasks. The Call Center Team Lead inspires confidence with the team by demonstrating professionalism and a strong desire to assist. | | Essential Job Duties: | •Act as a subject matter expert and maintain up-to-date knowledge of all Contact Center programs and systems. This includes but is not limited to Cisco Jabber, Cisco Finesse, and client applications. | •Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures. | •Answer questions from Call Center Agents and provide direction. | •Conduct quality monitoring of Call Center Agents and providing feedback to improve performance. | •Handle escalated calls, including complaints, from Call Center Agents and escalate to the Call Center Supervisor for resolution, as needed. | •Complete administrative tasks and complete reports as needed. | •Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. | •Answer inbound calls during times of high call volume or upon request of management. | •Anticipate issues proactively and escalate to management as appropriate. | •Meet Quality Assurance (QA) and other key performance metrics. | •Track and document all inquiries using the applicable systems. | •Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks. | •Review and provide feedback on Contact Center documentation and processes. | •Perform other tasks as assigned by leadership. | | Education and Experience Requirements: | •Must have a high school diploma or G.E.D. | •Must have at least (1) one full year of contact service experience. | •Skilled in handling challenging communications with external contacts for escalated matters. | •As a skilled and experienced specialist, completes tasks in resourceful and effective ways. | •Works on a variety of assignments requiring considerable judgement and initiative. | •Able to draft or modify training materials and procedural documentation accurately. | •Act independently to determine methods and procedures on new assignments. | •Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization. | •Perform quality assurance on work of others in team. | •Must be proficient with a computer including Microsoft Office, the Internet, and other systems. | | Other Requirements: | •Must be able to work alternate schedules, which may include nights or weekends. Current hours of operation are from 7:00 am to 4:00 pm Monday to Friday.
Job Locations US-TX-El Paso
Requisition ID 2020-55661
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | Job Description Summary: | | The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data, and entering the information into proprietary software. | Applicants must be flexible with their work schedule as the project operates 24 hours a day 7 days a week 365 days a year. There will be several 40 hour work week shifts available. | | Essential Job Duties: | | •Capture callers’ intent on where callers should be routed to | Interpret, select, or code items based upon analysis of caller’s intent | •Monitor own call volume to determine correct scheduling | •Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call | •Perform audits of own work to ensure conformance with established procedures | •Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf | •Maintain up to date knowledge of trained client applications | •Maintain acceptable work quality in accordance to department policies | •Escalate potential inconsistencies or issues based upon minimal caller information | •Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format | Education and Experience Requirements: | •High school diploma or GED required | •Associate or Bachelor’s degree preferred | •One year of experience in a clerical or administrative position preferred | •Basic to advanced computer skills | •Ability to work with minimal supervision | •Ability to type 40 words per minute accurately without grammatical errors | •Ability to successfully execute tasks simultaneously | •Ability to handle sensitive and confidential information | •Ability to take accountability for work and adhere to work schedule | •Ability to sort, file, type and process material in an expeditious manner | •Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment | •Strong initiative and solid judgment abilities/skills | •Ability to work independently with minimal supervision and accept constructive feedback | •Ability to work a flexible schedule
Job Locations US-MD-Lanham
Requisition ID 2020-55615
We are seeking a Project Financial/Control Specialist to support our Internal Revenue Service (IRS) client in New Carrollton MD. | | The Project Financial/Control Specialist will support multiple IRS contracts in complying with all processes and procedures to monitor and track the financial health of the projects. The Project Control Specialist will also provide project support activities as needed to meet customer and project requirements. | | The selected candidate can work primarily remotely in the DC metro area, and must be able to work periodically at the IRS facility in New Carrollton, MD and the Maximus Federal office in Falls Church, VA (once re-opened). | | •Work with the Company financial applications and processes. | •Assemble data for trending and forecasting. | •Work with the Project Manager (PM) to track and forecast financial performance on project including primary and subcontract commitment and expenditures to ensure conformance to budgetary limits. | •Support the PM in day-to-day business operations functions. This includes Project Control activities (CPFF, T&M and FFP projects), Subcontractor management, Accounting labor/ODC adjustments, client and vendor invoice reconciliation to job cost data, and project plan management. Develop and track project spend plans, budget execution status reports, and perform variance analyses. | •Responsible for profit center financial management including: financial forecasts (revenue, labor, ODC and direct material estimates) for fiscal month, quarter & year; monthly analysis of revenue and profit; and calculation of gross and net contribution and other financial measures and ratios. | •Assist in the development of Basis of Estimates for price proposals. | •Support the PM with on-boarding activities for new staff to include: collecting, processing and tracking IRS specific forms for laptop and badge, security training, etc. | •Support the Project Manager and team with the preparation of presentations (such as PMRs), status reports, meeting minutes, project metrics, monthly and quarterly client deliverables, ad hoc customer reports, and various project documentation as needed. | | QUALIFICATIONS | •Bachelor's Degree from an accredited college or university required, an additional four (4) years of related work experience can substitute for a degree | •At least two (2) years of related experience | •Experience with an automated job cost accounting system | •Experience tracking financials for CPFF, T&M and FFP Federal contracts | •Experience with financial forecasts and revenue/profit analysis, budget development and general contract administration | •Experience with MS Office Suite to include Excel (proficient level), PowerPoint (proficient level), Word (proficient level) | •The ability to work on multiple initiatives simultaneously | •The ability to work independently to complete tasks on time and within budget | •The ability to work with a geographically disperse team | •Excellent listening skills | •The ability to work effectively and professionally with diverse groups at all levels of organizations. | •Excellent attention to detail capability | •Excellent verbal and written communication skills | •Strong communication skills and able to work across organizations | •Ability to perform complex tasks with minimal supervision and guidance | •Excellent time management, scheduling, and organizational skills | | Preferred Qualifications: | •IRS project experience | •Costpoint Cognos Reports | | Additional Requirements, as per Contract/Client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and be Federal Tax compliant
Job Locations US-CO-Denver
Requisition ID 2020-55572
This position is contingent upon award | | The IT Operations Manager will be responsible for the delivery of IT service and projects from engineering to operations, and is the service owner for all end-user and customer-facing IT services and solutions. | | Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices. | | Job Duties | •Technical Operations Manager to support our client IT infrastructure support | •Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices | •Responsible for the delivery of IT services and support to DHS customers | •Works closely with client to support effective delivery of the following | •Maintain a stable, cost effective and secure IT environment | •Provide quality, timely and cost efficient maintenance | •Protect and present client information that facilitates the client mission and modernize technology to meet business demands in a cost effective manner | •Includes all facets of operations for computer, network, communications, and hardware and software infrastructure technologies | | Education and Experience | •Bachelor of Science in Technical Field | •10+ years of relevant IT INF O&M experience preferred | •Ability to obtain a U.S. Secret clearance or higher | •Experience with: + Networking + Various OS: Linux, Mac, Windows, VMWare, KVM + Virtualization/Containerization + SharePoint | •AWS/Azure implementation/troubleshooting + Networking (Juniper or Cisco) + MCSE + Security+ IaaS + IaaC | | Successful delivery of these IT services includes the following high-level objectives: | • Continual modernization of the Customer’s portfolio of IT systems | • Delivery of enterprise-wide and scalable IT solutions | • Manage and support geographically dispersed workforce | • Balance technical and strategic support activities to fulfill client missions | • Effective cost management and full accountability and apportionment | • Maintain secure operational environment | • Effective application of service cost and service management practices to achieve full cost transparency.
Job Locations US-MD-Annapolis Junction
Requisition ID 2020-55570
The IT Operations Manager will be responsible for the delivery of IT service and projects from engineering to operations, and is the service owner for all end-user and customer-facing IT services and solutions. | | Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices. | | Job Duties | •Technical Operations Manager to support our client IT infrastructure support | •Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices | •Responsible for the delivery of IT services and support to DHS customers | •Works closely with client to support effective delivery of the following | •Maintain a stable, cost effective and secure IT environment | •Provide quality, timely and cost efficient maintenance | •Protect and present client information that facilitates the client mission and modernize technology to meet business demands in a cost effective manner | •Includes all facets of operations for computer, network, communications, and hardware and software infrastructure technologies | | Education and Experience | •Bachelor of Science in Technical Field | •10+ years of relevant IT INF O&M experience as noted below | •Ability to obtain a U.S. Secret clearance or higher | •Experience with: + Networking + Various OS: Linux, Mac, Windows, VMWare, KVM + Virtualization/Containerization + SharePoint | •AWS/Azure implementation/troubleshooting + Networking (Juniper or Cisco) + MCSE + Security+ IaaS + IaaC | | Successful delivery of these IT services includes the following high-level objectives: | • Continual modernization of the Customer’s portfolio of IT systems | • Delivery of enterprise-wide and scalable IT solutions | • Manage and support geographically dispersed workforce | • Balance technical and strategic support activities to fulfill client missions | • Effective cost management and full accountability and apportionment | • Maintain secure operational environment | • Effective application of service cost and service management practices to achieve full cost transparency.
Job Locations US-OH-Painesville
Requisition ID 2020-55325
-Perform cost allocation and cost of service studies for state and local governments. | -Support projects/initiatives by analyzing costs or processes and procedures for government agencies. | -Produces project deliverables that meet and exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames. | -Gathers necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, general ledgers, and general office correspondence), analyzes accounts, and prepares reports documenting findings of such analysis. | -Facilitates meetings or conducts interviews with customers (internal and external), clients, teammates as needed based on project assignments. | -Analyze complex data and identify patterns, recommend actions, and measure outcomes | -Participates in client meetings; develops trust, credibility, and strong client relationships; and seeks opportunities to add value above and beyond competitors. | -Achieves and/or exceeds client satisfaction metrics that will increase satisfaction annually. | -Manages the activities of projects in accordance with MAXIMUS established polices and procedures. | -Performs other duties as may be assigned by management.
Job Locations US-PA-Harrisburg
Requisition ID 2020-55297
Job Locations US-MO-Kansas City
Requisition ID 2020-55291
The Quality Analyst is responsible for monitoring and evaluating the quality of work performed as measured against project standards, contractual requirements and performance measures. | | Essential Job Duties: | •Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards | •Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems | •Conduct quality assurance for completeness, accuracy, consistency and conformity | •Coordinate review activities as assigned by management and document the disposition of evaluation challenges | •Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual | | Education and Experience Requirements: | •High School diploma required with 4+ years of experience, or Associates degree with 2+ years of experience | •Additional training or education in area of specialization a plus | •Proficient in the use of Microsoft Office products | •Excellent organizational, analytical, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | •Ability to conduct and manage project reviews and communicate process improvement recommendations | •Works on assignments that are moderately difficult, requiring judgement in resolving issues | •Understands implications or work and makes recommendations for solutions | •Able to research and resolve most non-routine issues independently
Job Locations US-MO-Kansas City | US-MO-Kansas City
Requisition ID 2020-54263
This is a Bid requisition. 
The Training Manager on the Enrollment Broker contract will perform the following responsibilities: | | •Develop and implement an engaging and effective project training plan in compliance with contract and client requirements; | •Develop team/ department-specific trainings, with assistance of the Project Director, using desired performance metrics as outcome targets; | •Conduct and /or attend all department trainings to ensure compliance with state and office policies and procedures; | •Develop and implement control measures for the project training program; | •Develop an initial and ongoing training schedule, in conjunction with department supervisors, for continuous professional development of new and existing staff; | •Communicate with department staff regarding team level questions related to quality findings; | •Provide monthly team and/ or individual statistics to Project Director in accordance with established timeframes; | •Ensure the confidentiality and security of all case information; and | •Complete other projects tasks assigned by Management as deemed appropriate and/or necessary. | | Goals and Expectations | | •Provide monthly Training summaries, including: sessions held, subjects covered, level of compliance/ completion, and upcoming training events; | •Provide 30,60, and 90 day training schedules for each new staff member illustrating the balance of learning styles and desired performance outcomes; and | •Review monthly quality assessments of work product for all staff and provide individualized trainings to target areas of underperformance. | | | Education & Experience Requirements: | | •Bachelor's degree from an accredited college or university required; | •Three (3) years of training and/ or professional development experience for a health care-related organization required; | •Ability to work with staff using multiple training techniques and styles required; | •Excellent written and verbal communication skills required; | •Ability to perform comfortably in a fast-paced, deadline and detail oriented work environment highly suggested; | •Ability to successfully execute many complex tasks simultaneously highly suggested; | •Ability to work as a team member as well as independently highly suggested; | | | This job is for an individual who is energetic and excited to teach people new things. It also requires patience, flexibility, and focus on deadlines. | This job is not for an individual who requires a ‘train-the-trainer environment’ or does not work well independently.
Job Locations US-VA-Falls Church
Requisition ID 2020-54088
This position is contingent upon award | | Job Responsibilities: | • Provide a high level of technical understanding for problem solving and troubleshooting | • Interact with Hardware and Software vendors to address issues when necessary | • Use escalation standards and personal judgment to ensure timely resolution of problems | • Provide training and support to employees when necessary | • Installing firewalls and monitoring network traffic | • Routing and switching, design redundancy, and capacity planning | • Provide a high level of technical understanding for problem solving and troubleshooting | • Interact with Hardware and Software vendors to address issues when necessary | • Use escalation standards and personal judgment to ensure timely resolution of problems | • Provide training and support to employees when necessary | • Manage large (time-sensitive) projects | • Generate Build of Materials | | Education and Experience | •Bachelor's Degree from an accredited college or university or equivalent years of experience will be considered in lieu of degree | •Minimum of eight (8) to ten (10) years of experience in network engineering and operations and 3 years specialized experience deploying security products (Firewalls, IDS/IPS devices, StealthWatch, FirePOWER, Cisco ISE, ForeScout CounterACT, etc.). | •Shall have one of the following active certifications: Cisco Certified Internetwork Expert (CCIE) Security, CCIE Wireless, CCIE Data Center, CCIE Routing & Switching, Cisco Certified Network Professional Security (CCNP Security), or other comparable certification or experience, which must be approved in advance by the Government Program Manager on a case-by-case basis. | •Proficient in configuring, securing, and creating custom rule sets for: Cisco Nexus, Flexpod, IOS, Identity Services Engine (ISE), Stealthwatch, FirePOWER and any other additional networking technologies introduced by the Government during the duration of the contract. | •Prior experience utilizing Cisco Prime, Orion Solarwinds or another configuration management tool to create enforceable configuration templates. | •This position may be staffed at the Government’s facility in Williston, VT or in the Washington, DC area, or other locations in the United States with approval by the Government.
Job Locations US-VA-Richmond
Requisition ID 2020-50175
Job Locations US-MD-Annapolis Junction
Requisition ID 2020-52255
This position is contingent upon award
Job Locations US-MD-Baltimore
Requisition ID 2020-52162
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to call center agent (CCA) with the goal of meeting program objectives and customer service level agreements. | | Essential Job Duties: | •Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed | •Lead team comprised of work from home and onsite staff | •Perform tasks to assure project and program service level requirements and goals are met | •Assume leadership responsibility for departmental tasks and contact center activities as required | •Participate in meetings and recommend changes to policies and procedures | •Support and enforce contact center expectations and company policies and procedures | •Assist with escalated issues or cases as needed, must be able to take over calls as necessary and provide support to Call Center Agents (CCAs) | •Assist with escalated issues or cases as needed | •Evaluate employee key performance indicators and identify training needs and development opportunities | •Develop work schedules and assign duties to direct report personnel to ensure efficiency | •Discuss job performance concerns with employees to identify causes and issues and works closely with the Human Capital department on resolving problems | •Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work | •Evaluate employees' job performance and recommend appropriate personnel action | •Participate in program special projects as required. | •Travel to contact center locations and customer sites may be required. | •Flexibility. Required to work holidays, weekends and /or weekends to meet training needs. | •Flexibility. Required to work a number of shifts, including 3rd shift that could change weekly to meet the needs of the training program. | •Perform other duties as assigned by leadership | | Education and Experience Requirements: | •Associates Degree or equivalent combination of education, technical training or work experience | •Minimum two (2) years of related experience | •Must be able to work from home and comply with remote working policies and requirements | •Bilingual English/Spanish a plus | •Strong leadership skills | •Experience in a quality assurance and training role, in a contact center environment | •Ability to conduct and manage project reviews and communicate process improvement recommendations | •Proficient in the use of Microsoft Office products | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | Other Requirements: | •Must be able to work alternate schedules. Current hours of operation are from 7:00 am to 7:00 pm Monday to Sunday, but this is subject to change.
Job Locations US-MD-Baltimore
Requisition ID 2020-52015
DESIRED QUALIFICATIONS: | | Education required: Bachelor’s degree in related field with at least twelve (12) years of relevant experience. An equivalent combination of education and experience may be substituted. | | Education preferred: Master's degree in related field preferred. | | Skills/Experience required: A minimum of twelve (12) years’ experience delivering solutions and consulting to government human services, health and/or workforce organizations. Seven (7) years’ direct experience managing and developing staff and/or directly managing projects. Ability to oversee multiple managers and their teams in performing their responsibilities. Three (3) years leading teams to deliver solutions to the Medicaid Provider marketplace. Must have documented experience with business analysis, Medicaid policy, and certification requirements (preferred). Significant experience with Medicaid Management Information Systems (MMIS) and Medicaid Provider Management Systems is a plus. | | Requires expert level Medicaid subject matter expertise, business acumen, industry knowledge, high energy level, and a strong customer presence. Industry connections, group membership, and leadership. Obtains and maintains industry standard certifications and knowledge. Strong organizational, interpersonal, written and verbal communication skills with experience in working with and communicating effectively and professionally to all segments of the population. Must have deep experience developing and writing solutions for proposals as well as designing the staffing and developing the budgetary components. Must be able to gain trust, command respect, and generate credibility for ideas in specific markets. Must be able to build strong relationships with senior clients and have a real ability to work in a collaborative fashion to provide advice and guidance that is considered and valued. Ability to identify opportunities and develop business as required. Skilled strategic thinker that understands the delivery side of a consulting organization. Experience in balancing tactical staffing issues with an appreciation for employee career development. Broad experience with a variety of project management systems including earned value and earned schedule analysis. Demonstrable past project successes including meeting project deadlines, delivering on or under budget, high client satisfaction, staff retention, and identification of revenue expansion opportunities. Experience working in a fast paced, deadline-specific atmosphere. Proficiency in Microsoft Office Software including Word, Excel, Visio, Project and other computer software applications required to perform duties of this position. | | Skills/Experience preferred: Project Management Institute (PMP) Certification is preferred. Six Sigma certification is preferred. | | POSITION SUMMARY: The Subject Matter Expert provides Medicaid Provider policy and process expertise to meet state and federal client requirements as well as anticipating future business direction. Directs and leads project business analysts while coordinating design activities and ensuring solutions meet the business need. | | The Subject Matter Expert stays up to date with changing CMS and state policies and procedures with responsibilities for business solutioning, writing and review of proposals, presentations, demonstrations and contributes to business line strategy. Excellent communication skills and ability to work directly with client leadership and policy experts to drive system direction, solutions, designs, and requirements are required. | | | JOB RESPONSIBILITIES: | •Design business solutions for Medicaid Provider system clients consistent with Federal CMS and state policies and requirements. | •Lead teams of analysts to collect and confirm requirements, lead design sessions, collaborate with clients to ensure goals of program are met. | •Provide oversight and management of business analysis team(s). | •Participate in business development efforts to support sales/captures teams; including proposals, presentations, and conferences. | •Participates in or leads sales presentations and proposal efforts in addition to completing ongoing project and account activities. | •Completes up-to-date business process documentation. | •Recognizes, develops, and promotes talent within project(s) or the larger organization. | •Responsible for the completion of staff development plans and periodic reviews. | •Regular and predictable attendance required. | •Other duties as assigned.
Job Locations US-MD-Baltimore
Requisition ID 2020-52017
JOB SUMMARY: The Sr. Manager will serve as a Project Manager for implementation contracts for large-scale systems. The Project Manager will interface with the IT resources, management teams and other business partners on a regular basis to maintain good client relations and resolve any issues. In addition, the Project Manager will be responsible for meeting cost, schedule and quality requirements for projects and will oversee all contract administrative functions including policy, budget and financial controls. | | JOB RESPONSIBILITIES: | •Serves as the MAXIMUS primary day-to-day contact with the client | •Directs project management and contract activities | •Helps to ensure stakeholders are effectively engaged and all project deliverables are completed within budget, scope, and schedule | •Contributes to or authors project deliverables | •Manages all staff assigned to responsible projects and assigns and directs their activities | •Directs activities of subcontractors assigned to the projects he/she manages | •Verifies that the MAXIMUS Project Team fulfills its duties and responsibilities under the contract | •Handles management, oversight, and reporting duties and works closely with clients when issues arise | •Closely manages scope and oversees submission of appropriate change requests | •Tracks performance against the Project Work Plan and/or Project Quality Management Plan | •Keeps the client point of contact informed of all interactions between MAXIMUS staff and client staff, and escalates issues to the client and the MAXIMUS Project Director, as required | •Reviews all project deliverables and, when necessary, escalates critical issues | •Ensures the project is in compliance with MAXIMUS standards and procedures | •Ensures that all appropriate costs are included in quarterly forecasts | •Participates with executive management to establish strategic plans, objectives, initiatives, and work plans, as well as engaging in rebid and other business development initiatives | •Performs other duties as assigned by leadership | | EDUCATION AND EXPERIENCE REQUIREMENTS: | | •Bachelor’s degree from an accredited college or university | •Expert knowledge of project management methods (including PMBOK) | •Project Management Professional Certificate from the Project Management Institute (PMI) | •Minimum of 5 years of project management experience with large scale design, development, and implementation projects (> $40MM). | •Minimum of 10 years of project management experience managing projects of any size with federal or state government projects, preferably Medicaid | •Experience with Agile methodology and practice (2+ years of experience is preferred) | •Strong interpersonal and team building skills, as well as an understanding of client relationship building is essential | •Excellent verbal and writing skills and be comfortable working with customers | •Excellent organizational, written, and verbal communication skills | •Proven ability to develop and manage budget and financial forecasts, and meet and exceed goals | •Proficiency in Microsoft programs such as Word, Excel, PowerPoint and Project | •Ability to perform comfortably in a fast paced, deadline-oriented work environment | •Ability to execute many complex tasks simultaneously, and work as a team member as well as independently | •Must have the flexibility to travel to support other projects or activities, if needed | •Open to relocation

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