$1,500 Retention Bonus for External Candidates (Eligibility after 120 days of employment) **$15/hr. Full-time, M-F daytime hours** Please Refer to the Maximus New York Job Description Below Major Purpose: The Image Assembly Administrator performs data entry of imaged documents, confirms the accuracy of data entry and links documents received via mail or fax to the New York State of Health Marketplace. Duties / Responsibilities:- Maintains an understanding of the Enrollment and Eligibility processes and policies. Includes Individual and Small Business Marketplace policy training.- Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.- Data enters information from scanned image into approved systems using project policies, procedures and work instructions.- Accurately data enters all appropriate information in a timely manner.- Verifies information from scanned image is entered correctly and makes necessary changes.- Researches case identity from account records and links documents to account records by selecting the appropriate client to associate documents.- Determines best path for document problem resolution.- Uses electronic separator sheets to differentiate certain parts of incoming faxes to create batches.- Meets all performance requirements associated with eligibility & enrollment processes.- Determines best path for document problem resolution and escalates when necessary to the Research team.- Ability to identify departmental risk and escalate to management.- Routes technical issues to management.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as may be assigned by management.Education Required: - High School diploma or equivalent- Associates degree from an accredited college or university preferred.Background & Experience Required:-  0-1 years of experience.- Experience using PC and other office equipment. - Intermediate PC/keyboarding skills.- Ability to type and process material in an expeditious manner. Demonstrated computer literacy; 5000 KSPH preferred.- Detail-oriented.- Logic Based Decision Making skills - Read and comprehend English- Basic reading and comprehension skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.- Ability to follow instructions and perform repetitive tasks.- Ability to learn new software programs.- Ability to regularly attend work at various shift times as assignedPlease Refer to the Maximus New York Job Description Above

$1,500 Retention-Bonus(Eligibility after 120 days of employment) Pay rate: $17.50 Major Purpose: The Bilingual Spanish Client Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above

$1,500 Retention-Bonus(Eligibility after 120 days of employment) Pay rate: $15.50 Major Purpose: The Client Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above

$1,500 Retention-Bonus(Eligibility after 120 days of employment) Pay rate: $15.50 Major Purpose: The Client Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above

  A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. Job Duties: - Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.- Develop work schedules and assign duties to direct report personnel to ensure efficiency.- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.- Discuss job performance concerns with employees to identify causes and impacts.- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks.- Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports.- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types. - Provide coaching on a regular basis, - Participate in meetings and recommend changes to policies and procedures.- Assume leadership responsibility for departmental tasks and contact center activities as required.- Support and enforce contact center expectations.- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.- Assist direct reports with escalated issues or cases as needed. Education and Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of two (2) years of experience in a call / contact center environment required.- Must have high-speed internet (minimum of 20 mbps) to work from home / remotely.- Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)- Ability to maintain a high level of confidentiality.- PC skills, including experience with Microsoft Office applications required.- Excellent organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to work as a team member, as well as independently.- Must be able to remain sedentary for extended periods of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.- Must be able to certify in functions being trained.- May be required to work scheduled holidays, overtime, and weekends.- May be required to pick up equipment at the nearest Maximus location  

Provider Recruiters supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by developing, building and retaining a network of qualified medical providers that will provide services to Veterans for Compensation & Pension (“C&P”) Medical Disability Examinations (“MDE”) based on our contractual obligation with the Department of Veteran Affairs (the “VA”). To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. *This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX location when needs arise.  *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. 

The Bilingual (English/Spanish or French) Business Development Recruiter supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by developing, building and coordinating a network of qualified medical providers to service the contracted Compensation & Pension (“C&P”) Medical Disability Examination (“MDE”) needs of the Department of Veteran Affairs (the “VA”) for international locations, specifically Canada (and the United Kingdom as needed). *This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX location when needs arise.  *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. 

·       Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the     borrowers’ questions·       Maintain current understanding of the processing procedures to respond to a variety of inquiries·       Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid·       Complete form processing and sorting as needed·       Utilize databases and policy and procedure materials to look up and provide information to written inquiries·       Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks·       Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries and     Executive Issues (AWG and TOP Hearings) using standard language or original writing·       Use databases and written material to research and provide information in response to complex inquires·       Monitor the quality of written materials, provide feedback, and identify problems and additional training needs·       Continually look for and suggest process improvements which will benefit our customers (internal and external)·       Report operation problems and assist with resolutions·       Maintain appropriate documentation of written inquiries or correspondence tasks·       Provide assistance on escalated issues as needed·       Support high call volume days by taking inbound borrower phone calls

Maximus is currently looking for a Sr. Human Resource Coordinator to join our team.  The Sr. HR Coordinator will provide hands on support to business partners while supporting the HR team.  This role is crucial in providing great internal customer support while driving the HR function to excellence.  Maximus seeks an individual who will take great pride in their work while delivering quality results.  This is a remote position.

The VA Liaisons supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by maintaining a professional relationship with VA employees to provide pertinent exam status information, system processing assistance and portal assistance in line with VES contractual guidelines while ensuring HIPAA guidelines are maintained. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.