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Search Results Page 11 of 23

Job Locations US-NY-Albany
Requisition ID 2021-71858
$1,500 Retention Bonus for External Candidates (Eligibility after 120 days of employment) **$15/hr. Full-time, M-F daytime hours** Please Refer to the Maximus New York Job Description Below Major Purpose: The Image Assembly Administrator performs data entry of imaged documents, confirms the accuracy of data entry and links documents received via mail or fax to the New York State of Health Marketplace. Duties / Responsibilities:- Maintains an understanding of the Enrollment and Eligibility processes and policies. Includes Individual and Small Business Marketplace policy training.- Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.- Data enters information from scanned image into approved systems using project policies, procedures and work instructions.- Accurately data enters all appropriate information in a timely manner.- Verifies information from scanned image is entered correctly and makes necessary changes.- Researches case identity from account records and links documents to account records by selecting the appropriate client to associate documents.- Determines best path for document problem resolution.- Uses electronic separator sheets to differentiate certain parts of incoming faxes to create batches.- Meets all performance requirements associated with eligibility & enrollment processes.- Determines best path for document problem resolution and escalates when necessary to the Research team.- Ability to identify departmental risk and escalate to management.- Routes technical issues to management.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as may be assigned by management.Education Required: - High School diploma or equivalent- Associates degree from an accredited college or university preferred.Background & Experience Required:-  0-1 years of experience.- Experience using PC and other office equipment. - Intermediate PC/keyboarding skills.- Ability to type and process material in an expeditious manner. Demonstrated computer literacy; 5000 KSPH preferred.- Detail-oriented.- Logic Based Decision Making skills - Read and comprehend English- Basic reading and comprehension skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.- Ability to follow instructions and perform repetitive tasks.- Ability to learn new software programs.- Ability to regularly attend work at various shift times as assignedPlease Refer to the Maximus New York Job Description Above
Job Locations US-NY-New York
Requisition ID 2022-71864
$1,500 Retention-Bonus(Eligibility after 120 days of employment) Pay rate: $17.50 Major Purpose: The Bilingual Spanish Client Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above
Job Locations US-NY-Albany
Requisition ID 2021-71860
$1,500 Retention-Bonus(Eligibility after 120 days of employment) Pay rate: $15.50 Major Purpose: The Client Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above
Job Locations US-CA-Rancho Cordova
Requisition ID 2022-71892
Job Locations US-NY-Rochester
Requisition ID 2022-71873
$1,500 Retention-Bonus(Eligibility after 120 days of employment) Pay rate: $15.50 Major Purpose: The Client Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above
Job Locations US-Remote
Requisition ID 2021-70409
As a condition of employment with Maximus, newly hired employees must have received or be willing to receive the COVID-19 vaccination(s). Proof of vaccination is required. |   | Summary | • Respond to incoming calls, e-mails or chats regarding Federal Student Aid (FSA) Loan Servicing | • Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries | • Support Contact Center expectations as well as departmental and corporate policies and procedures | • Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks | • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties | • Refer escalated calls or inquiries to appropriate levels as needed | • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests. | • Uses computerized system for tracking, information gathering, and/or troubleshooting. | • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. | | Job Requirements: | | • High School diploma or GED required. | • Minimum six (6) months customer service or administrative or call center experience required. | • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks. | • Must be able to work onsite and remote from your home. | • Must live in Duval, Clay, Nassau, St. John's, Putnam, Baker, Clay, or Camden County | • Must be able to type a minimum of 23 WPM required. | • Must be able to effectively read a prepared / written script out loud | • Must be able to perform repetitive actions. | • Proven ability to work as a member of a team required. | • PC skills, including MS Office applications required. | • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training. | • May be required to work scheduled holidays, overtime, and weekends. | • Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed. | • Must be able to speak, read and write in English fluently. | • Must be able to certify in functions being trained. | | ADDITIONAL REQUIREMENTS AS PER CONTRACT / CLIENT: | • Must reside in the U.S. | • Must be a U.S. Citizen | • Must be able to pass a criminal background check | • Must not be delinquent or in default on any federal student loans | • Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. | • Must have high speed internet (minimum of 20 mbps) and be able to connect an ethernet cable directly to the router (cannot connect via Wi-Fi) | • All new hires may be required to travel to company designated location to obtain a PIV (Personal Identity Verification) card.
Job Locations US-Remote
Requisition ID 2021-71846
Responsible for supporting the financial management with forecasting, analyzing, reporting on project level financial data. | | Job Duties: | - Responsible for various financial functions such as budgeting, auditing, forecasting, and analysis. | - Collects and reviews financial data from various sources. | - Creates, maintains, and updates financial databases and spreadsheets, and generates various financial reports as | required. | - Analyzes assigned contracts’ projected staff hours, contract totals, revenues, and profit totals. | - Maintains appropriate records and documentation. | - Supports assigned managers in managing, tracking, monitoring, and reporting financial data as requested. | - Participates in the preparation of cost proposals. | - Conducts audits and analysis of their organization’s direct and indirect costs, and reviews their practices and | procedures, ensuring that labor and non-labor charges are approved, allowable, and processed in a timely manner. | - May have risk identification and recovery responsibilities. | - Ensures compliance with internal policies and procedures, as well as DAR, FAR, SOX and other government - | regulations. | - Maintains current knowledge of relevant laws, regulations, policies, and procedures. | - Participates in special projects as required.
Job Locations US-Remote
Requisition ID 2021-69237
Summary | • Respond to incoming calls, e-mails or chats regarding Federal Student Aid (FSA) Loan Servicing | • Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries | • Support Contact Center expectations as well as departmental and corporate policies and procedures | • Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks | • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties | • Refer escalated calls or inquiries to appropriate levels as needed | • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests. | • Uses computerized system for tracking, information gathering, and/or troubleshooting. | • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. | | Job Requirements: | | • High School diploma or GED required. | • Minimum six (6) months customer service or administrative or call center experience required. | • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks. | • Must be able to work onsite and remote from your home. | • Must live in Duval, Clay, Nassau, St. John's, Putnam, Baker, Clay, or Camden County | • Must be able to type a minimum of 23 WPM required. | • Must be able to effectively read a prepared / written script out loud | • Must be able to perform repetitive actions. | • Proven ability to work as a member of a team required. | • PC skills, including MS Office applications required. | • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training. | • May be required to work scheduled holidays, overtime, and weekends. | • Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed. | • Must be able to speak, read and write in English fluently. | • Must be able to certify in functions being trained. | | ADDITIONAL REQUIREMENTS AS PER CONTRACT / CLIENT: | • Must reside in the U.S. | • Must be a U.S. Citizen | • Must be able to pass a criminal background check | • Must not be delinquent or in default on any federal student loans | • Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. | • Must have high speed internet (minimum of 20 mbps) and be able to connect an ethernet cable directly to the router (cannot connect via Wi-Fi) | • All new hires may be required to travel to company designated location to obtain a PIV (Personal Identity Verification) card.
Job Locations US-FL-Jacksonville
Requisition ID 2021-71421
  A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. Job Duties: - Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.- Develop work schedules and assign duties to direct report personnel to ensure efficiency.- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.- Discuss job performance concerns with employees to identify causes and impacts.- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks.- Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports.- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types. - Provide coaching on a regular basis, - Participate in meetings and recommend changes to policies and procedures.- Assume leadership responsibility for departmental tasks and contact center activities as required.- Support and enforce contact center expectations.- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.- Assist direct reports with escalated issues or cases as needed. Education and Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of two (2) years of experience in a call / contact center environment required.- Must have high-speed internet (minimum of 20 mbps) to work from home / remotely.- Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)- Ability to maintain a high level of confidentiality.- PC skills, including experience with Microsoft Office applications required.- Excellent organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to work as a team member, as well as independently.- Must be able to remain sedentary for extended periods of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.- Must be able to certify in functions being trained.- May be required to work scheduled holidays, overtime, and weekends.- May be required to pick up equipment at the nearest Maximus location  
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-Remote
Requisition ID 2021-71077
The Sr. Proposal Writer independently creates compelling content to support business development opportunities and will independently solicit feedback from subject matter experts, the capture team, and internal stakeholders. | | Manage responsibilities for preparing concise, compelling government proposal writing that meets proposal requirements, supports ease of evaluation, and effectively conveys strategy and messaging themes. Additional responsibilities include supporting the creation of a content library and editing, as needed. | | The Sr. Proposal Writer is expected to execute responsibilities independently with oversight of writing product and content creation as needed. Develops solutions to a variety of complex problems. Work requires considerable judgment and initiative. Exerts some influence on the overall objectives and long-range goals of the organization. Completes understanding and application of principles, concepts, practices, and standards. Understands implication of work and provides recommendations for solutions. Communicates on challenging or escalated issues. | | • May instruct or coach other professionals. Works under general direction. Participates in determining objectives of assignments. | | • Research proposal materials (RFP, RFI), client intelligence, competitive intelligence. | | • Interview technical experts and operation resources. | | • Develop concise, compelling, credible proposal narratives. | | • Contribute to creation and maintenance of a content library. | | • Collaborate with graphics designers to identify opportunities for clean, compelling graphics. | | • Perform peer review and/or color team review editing assignments.
Job Locations US-TX-Houston
Requisition ID 2022-71883
Provider Recruiters supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by developing, building and retaining a network of qualified medical providers that will provide services to Veterans for Compensation & Pension (“C&P”) Medical Disability Examinations (“MDE”) based on our contractual obligation with the Department of Veteran Affairs (the “VA”). To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. *This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX location when needs arise.  *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. 
- Make unscripted connection calls to independent medical providers for the purpose of recruiting them to VES’s nationwide network of providers | - Create and maintain a growing pipeline of providers candidates | - Support provider throughout onboarding process | - Document and maintain detailed notes for communication and exchanges with all potential and current providers | - Negotiate with potential providers, to include contracted pay rates for their exams | - Facilitate the completion of required documents in a timely manner | - Consistently meets daily, weekly, and monthly provider contact quotas | - Achieve superior level of productivity in a demanding and high energy environment | - Communicate and maintain a professional working relationship with department and team members in a friendly, but focused, environment
Job Locations US-TX-Houston
Requisition ID 2022-71884
The Bilingual (English/Spanish or French) Business Development Recruiter supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by developing, building and coordinating a network of qualified medical providers to service the contracted Compensation & Pension (“C&P”) Medical Disability Examination (“MDE”) needs of the Department of Veteran Affairs (the “VA”) for international locations, specifically Canada (and the United Kingdom as needed). *This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX location when needs arise.  *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. 
- Make unscripted connection calls to independent medical providers for the purpose of recruiting them to VES’s nationwide network of providers | - Arrange conference calls with providers when needed to answer questions about the VES credentialing, training, and examination process | - Document and maintain detailed notes for communication and exchanges with all potential and current providers | - Send preliminary information letters to potential providers, including contracted pay rates for their geographical region | - Assemble and distribute the VES credentialing packet to providers and facilitate the completion of required documents in a timely manner | - Consistently work with international team to meet turnaround time guidelines | - Achieve superior level of productivity in a demanding and high energy environment | - Find diagnostic facilities in foreign countries able to perform needed testing for C&P exams and handling invoicing as needed
Job Locations US-NY-New York
Requisition ID 2021-71849
Job Locations US-Remote
Requisition ID 2021-71859
Job Summary: The VA Clinical Contact Center Nurse Supervisor is a registered nurse (RN) with collegiate preparation from an accredited nursing program, experience managing RNs and other staff, and experience providing telephone triage services. The Nurse Supervisor is responsible for supervision of the daily activities of their direct reports, and providing coaching and development as needed in a call center setting during off hours on weekends, holidays, evenings and nights (WHEN) hours. Nurse Supervisors are also responsible for providing triage, referrals, and patient care recommendations utilizing approved algorithm software. | | Essential Job Duties and Responsibilities: | •Manages a team of nurses and oversee their daily work. | •Provides real-time coaching, career development, and plans for improved performance for direct reports. | •Implements operational policies and procedures based on observations. | •Observes and follows company policies and procedures and holds subordinates accountable for following company policies and procedures. | •Completes daily and weekly administrative deliverables, including progress reports, coaching summaries, and performance evaluations. | •Utilizes sound clinical judgment in assessing, planning, implementing, documenting, and evaluating a full range of nursing care to patients with complex care needs over the telephone, assuming responsibility and accountability for nursing actions. | •Utilizes effective communication and customer service skills to triage symptom-based concerns. | •Evaluates the veteran, develops a working nursing diagnosis, formulates a plan, and provides recommended intervention, during the call utilizing approved algorithm software. | •Assesses, develops, and implements a plan to meet the patient's learning needs, including self-care and treatment measures. | •Completes initial assessments and reassessments of patients' condition and response to treatment and other clinical findings and initiates follow-up with the appropriate VA Medical Center. | •Provides clinical advice in accordance with the approved algorithm software, directs the veteran for care based on their symptoms, past medical history, and level of urgency while employing critical thinking skills and knowledge-based nursing judgment. | •Identifies potential problems involving resources and/or safety and taking action to avert or manage the situation. | •Utilizes telephone systems and computer applications. Performs Quality Management activities such as identifying problem areas and analyzing findings for change. | | | | •Manage real-time monitoring of agents in Genesys, notification of unscheduled agents activities, adherence to schedule, and overall agent performance. | •Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis. | •Take incoming calls during high volume intervals (AHOD-All Hands on Deck). | •Work Schedule: Evenings and Nights shifts, alternating coverage including weekend, holidays, and day shifts. | •Performs other duties as assigned by management. | | Education and Experience Requirements: | •Experience in ICU, ED, and/or Telephone Triage is preferred. | •Bachelor’s degree or equivalent required. | •Five (5) years’ clinical direct patient care experience required. | •Two (2) years of leadership experience required. | •Strong organization, teamwork, and interpersonal skills. | •Strong verbal and written communication skills are critical when responding to inquiries. | •Strong customer focus with ability to maintain customer rapport. | •Able to work in a fast-paced environment with focus on productivity and accuracy. | •Proficient in the use of Microsoft Office products | •Must be proficient in spoken and written English. | | Additional Requirements as per contract/client: | •Position contingent on passing the VA security clearance | •United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. | | Physical Requirements: | This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued, standing and sitting. The incumbent must be a mature, flexible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Maximus will provide accommodations to individuals with qualifying medical conditions or sincerely held religious beliefs, practices or observances that preclude vaccination, provided such accommodations are reasonable, do not create an undue hardship for the Company, and/or do not pose a direct threat to the health and safety of you or others in the workplace. Approval of such accommodation is a condition of employment. New hires must provide proof of vaccination or have an approved accommodation request prior to their orientation date.
Job Locations US-Remote
Requisition ID 2022-71862
Required Skills: | •Bachelor’s Degree | •4+ years of full enterprise Software Development Life Cycle (SDLC) delivery | •2+ years of Appian Development experience | | Desired Skills: | •Bachelor’s Degree in Computer Science or Engineering field | •2+ years of experience with hands-on development with mainstream coding languages such as Java/.NET | •1+ years of experience with DevSecOps technologies such as Jira, SVN, Git, Jenkins, Selenium, Postman, SoapUI, Sonar, Nessus, and Fortify | •Experience with Databases and SQL | •Experience with Scripting languages such as Python | •Experience with Cloud-based Technologies such as AWS
Job Locations US-FL-Jacksonville | US-TX-Brownsville | US-FL-Jacksonville
Requisition ID 2021-71059
·       Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the     borrowers’ questions·       Maintain current understanding of the processing procedures to respond to a variety of inquiries·       Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid·       Complete form processing and sorting as needed·       Utilize databases and policy and procedure materials to look up and provide information to written inquiries·       Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks·       Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries and     Executive Issues (AWG and TOP Hearings) using standard language or original writing·       Use databases and written material to research and provide information in response to complex inquires·       Monitor the quality of written materials, provide feedback, and identify problems and additional training needs·       Continually look for and suggest process improvements which will benefit our customers (internal and external)·       Report operation problems and assist with resolutions·       Maintain appropriate documentation of written inquiries or correspondence tasks·       Provide assistance on escalated issues as needed·       Support high call volume days by taking inbound borrower phone calls
 Maximus is looking for a Corresondence Admin III to provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the borrowers’ questions. 
Job Locations US-Remote
Requisition ID 2021-71545
Maximus is currently looking for a Sr. Human Resource Coordinator to join our team.  The Sr. HR Coordinator will provide hands on support to business partners while supporting the HR team.  This role is crucial in providing great internal customer support while driving the HR function to excellence.  Maximus seeks an individual who will take great pride in their work while delivering quality results.  This is a remote position.
Job Locations US-Remote
Requisition ID 2021-67209
The VA Liaisons supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by maintaining a professional relationship with VA employees to provide pertinent exam status information, system processing assistance and portal assistance in line with VES contractual guidelines while ensuring HIPAA guidelines are maintained. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
- Authenticate VA contacts | - Assist VA callers with exam status inquiries | - Assist VA callers with portal access credentials | - Assist VA callers with operating system guidance | - Relay VES inquiries due to system issues | - Relay critical findings and alerts to VA | - Relay Veteran concerns to VA | - Relay VA Special Inquiry Requests | - Relay medical records requests | - Relay Veteran/Provider travel requests | - Moderate outgoing emails for HIPAA compliance
Job Locations US-Remote
Requisition ID 2021-71833
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | This position is responsible for the Management of the O365/Messaging Team and will oversee the management of the Active Directory team. This position provides updates, reports, trend analysis, and root cause analysis on all aspects of IT to Management. | | Job Duties/Responsibilities: | • Provide day to day management and guidance of team responsible for, Active Directory, MFA, SSO, and Azure Active Directory as well as other products supported by team | • Hold regular one on one and team meetings | • Support career development for direct reports | • Coordinate required systems maintenance and monitoring | • Implement corporate security practices/policies for all systems supported by team | • Attend meetings and provide status reports for ongoing projects | • Guide direction of team to for multiple ongoing projects. Identify appropriate goals for team members to complete projects and develop team potential | • Oversee migration of AD to Azure | • Maintain strong relationships with business stakeholders, peer groups and IT management | • Work on complex integration projects involving hybrid O365 configuration. | • Partner with Information Security to continue implementation of Privileged Access Management tools, as well as test and implement other security requirements, as needed. | • Familiarity with DISA STIG and NIST is a plus | • Responsible for oversight of Azure Active Directory for multiple environments: production, testing, and GCC environments | • Build partnership with Service Desk and support teams to effectively communicate changes in processes or provide education and guidance. | • Oversee management of automated provisioning process and RBAC rules for MFA and Azure resources | • Assure compliance to all Change Management rules regarding changes. | • Guide technical direction of team projects | • Participate in Daily Production Review call | | Education/Requirements: | • Bachelor's degree from an accredited college or university or equivalent experience | • At least 5-7 years of experience in leading complex/critical technology projects required. | • At least three (3) years of IT people management experience required. | • Strong interpersonal skills – must have diplomatic skills and be adept at finding win-win solutions and compromises when possible | • Ability to obtain 6C security clearance | • Superior communication skills – must be able to present recommendations on technology to c-levels, as well as work with team to assure team needs are being addressed | • Must be committed to supporting growth and career development for direct reports | • Hands-on experience in supporting Active Directory and Azure in a large enterprise preferred | • Experience with O365 hybrid deployments and migrations preferred. | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Job Locations US-Remote
Requisition ID 2021-71141
Essential Duties and Responsibilities | | This position will support clinical consulting service programs across multiple state clients including the California Department of Managed Health Care and California Department of Health Care Services. Programs cover multiple subject areas including billing disputes, fraud and abuse, pharmacy formulary review, development of average contract rate methodology and medical consulting. This position involves purely transactional work. It does not involve any litigation. This is a temp to hire opportunity. | | The Appeal Officer will provide careful analysis of processes, techniques and procedures of cases in applying experience to ensure the appropriate practical determination is reached. | | Job Description Summary | • Review cases to determine and summarize facts of each case assigned and assesses issues involved in the case | • Research issues using federal law, federal regulations, relevant contract law and other sources as defined by the client contract | • Review plan contracts and other relevant information and then make a decision as to whether an enrolled is entitled to benefits in cases involving contractual disputes | • Communicate the determination in a clearly written format | • Exercise independent judgment to ensure determination is accurate, well-supported and defensible and take appropriate action as required | • Research issues using federal law, federal regulations, relevant contract law and other sources as defined by the client contract | • Acquire all necessary information involving information and render final determination based on the information provided by the appellant | • Perform other duties as may be assigned by Management | | Additional Duties and Requirements | • Bachelor’s degree from an accredited college or university and JD degree required | • Prefer significant experience in Health Care Appeals, Pharmacy Claims or other related fields. | • Ability to successfully execute many complex tasks simultaneously | • Ability to respond to the needs of outside contacts | • Working knowledge and use of PC, claim adjudication, MS Word and Excel software, and appeals system software | • Demonstrate teamwork and promote positive company relations | • Excellent organizational, interpersonal, written and verbal communication skills | | | | Physical Requirements: | • Time spent sitting: 90% | • Time spent standing: 10% | • Ability to travel up to 10% of time | • Work Environment: Office with Low Noise Level | Remote Assignment Requirements: | • The Remote Worker will conduct daily activities and supervisor communications as if the employee were in a MFS office location | • The Remote Worker must be accessible by phone, e-mail, IM, or voice mail within a reasonable time period during the agreed-upon work schedule | • The Remote Worker must check e-mail, voice mail, and IM for updates through-out the agreed-upon work schedule timeframe | • The Remote Worker may not access these during non-work schedule hours | • Other members of the Remote Worker’s family and visitors to the Remote Worker’s home may not use MFS equipment | • Remote Workers are responsible to make the appropriate work arrangements that maintain separation between the employee’s private life and business activities | • An established and demonstrated safe and quiet home work environment (as defined by the Remote Worker PI Policy and the Remote Worker Privacy and Security Checklist) | • Ability to use and maintain reliable internet service. Broadband/Cable internet is recommended with an 80 megabits download capability.

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