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Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our Miami, FL office location.
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a remote - work at home, Customer Service position. However, you must be able to physically pick up your equipment at our Jacksonville, FL office location.
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a remote - work at home, Customer Service position. However, you must be able to physically pick up your equipment at our Miami, FL office location.
This position acts as a liaison between Maximus Critical Reports & Controls and our customers to provide expert counsel on a wide range of student loan servicing topics including, but not limited to, program rules and regulations, optimal repayment options, and available benefit programs. The incumbent is responsible for professionally handling incoming customer phone calls from those customers who have highly specialized and complex issues or concerns that require special handling in order to achieve the highest levels of customer satisfaction and deflect repeat phone calls. The incumbent must have excellent analytical abilities and be able to efficiently and accurately determine the root cause of the issue at hand, be responsible for identifying remediation required and work with identified parties (internal and external) to ensure that inquires and concerns are resolved promptly and courteously. Compliance with established policies and procedures is critical.
Maximus is currently seeking a Lead Registered Nurse to provide outstanding home assessment services to vulnerable populations and meet position qualifications to support the Conflict-Free Evaluation and Enrollment Center (CFEEC). The CFEEC serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. In this role, the nurse will have the opportunity to conduct home assessments and develop leadership skills by supporting the Regional Nurse Manager and a team of Nurse Assessors. *This position is remote and will support a regional area in New York State. The position requires attending and conducting assessments in consumer homes or through a telehealth modality. About the positionIf you are passionate about providing outstanding home assessment services to vulnerable populations and meet position qualifications, then we are excited to meet you! In this role, you’ll have the opportunity to conduct home assessments and develop leadership skills by supporting the Regional Nurse Manager and a team of Nurse Assessors. We offer competitive benefits and the opportunity to grow in a supportive and collaborative work environment. Take the next step in your career journey today and join our growing team! What you will receive- Schedule flexibility - Salary ranges from $88,000 - $106,000 based on experience and location- Competitive health benefits and 401k - The opportunity to work primarily from home- Satisfaction in being able to assist New York residents with receiving a better quality of living through the NYIA program
Maximus is currently hiring for a Senior Manager-Call Center Operations. This position manages the activities of Call Center operations for the New York Independent Assessor program. The Senior Manager works on issues where analysis or situations and data require an in-depth knowledge of organizational objectives and implements strategic policies. This position has responsibility for establishing and assuring adherence to operational objectives, schedules, work plans and performance requirements. The Senior Manager regularly interacts with Sr. Management concerning operations and requires the ability to communicate effectively with all levels of staff. Must be located in the state of New York-This position is temporarily remote with occasional travel to the New York City office. About Maximus: Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the New York Independent Assessor (NYIA): The New York Independent Assessor (NYIA) is a program for New York State Medicaid consumers who want to receive community-based long term care services and supports. A NYIA nurse meets with these individuals to assess how their care needs affect their daily lives. The results of this assessment determine whether these individuals qualify for these services under their Medicaid coverage. Maximus administers this program for the State of New York.
About Maximus Maximus is a global organization that partners with national, state and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About Children & Youth Evaluation Services The Children and Youth Evaluation Service (C-YES) is a New York State Program that determines Home and Community Based Service/Level of Care (HCBS/LOC) eligibility for youth with medical, behavioral, and/or developmental needs 0-21 years of age. The C-YES program also provides Medicaid application assistance services to children who appear HCBS eligible and are either without Medicaid and/or have Medicaid but opt out of HH Care Management. C-YES also develops person-centered Plans of Care (POCs) and provides ongoing HCBS service coordination for those families who elect to remain with C-YES and opt out of more comprehensive case management provided by Health Home Care Management Staff. HCBS are meant to help youths stay in their community instead of going to a higher level of care (i.e., facility or institution). A Care Coordination team comprised of Nurse Evaluators and Family Support Coordinators are responsible for ongoing support to all families referred to C-YES. About the Position Maximus is seeking experienced Quality Assurance Nurses (QAN) to provide quality assurance and education to community-based Nurse Evaluators working to assess and support families with children with identified behavioral health/psychiatric issues. The QAN will monitor and support the completion of high-quality CANS-NY assessments and family-driven Plans of Care that are focused on helping access Home and Community-Based Services. The QAN will conduct peer reviews and simultaneously identify trends to support the provision of additional education (1:1 and in more extensive group settings) to ensure high-quality standards for service delivery. This position will be office-based, and annual certification with the CANS-NY tool will be supported. Position Summary- Collect data related to assessments and assessment outcomes- Examine cases at random for completeness, accuracy, and consistency- Examine data for outliers and research such cases- Develop/complete reports that track and trend activities/outcomes- Analyze CANS recommended scores with Nurse Evaluator determinations- Act as an advisor to staff on all QA and Compliance issues related to the C-YES- Investigate and document complaints What You'll Need The ideal candidate will have a Bachelor's degree in Nursing from an accredited college or university and two (2) years of nursing experience. Travel required; NYS Driver's license and current RN Licensure in New York State are required. What You Should Have Master's degree in nursing from an accredited college or university; 2+ years previous work experience in Quality and Risk Management in a hospital setting conducting peer reviews; Work experience with the UAS-CANS-NY behavioral health and pediatric nursing. Work experience providing education and QA training. Bilingual ability in Spanish, Russian, Haitian-Creole, and Chinese may be preferred.