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Software Program Manager

: Maximus is looking for a Software Program Manager / Product Owner / Full-stack Technical Program Manager to join its team in Arlington, VA. | | This position is for a DISA Compartment Enterprise Services Office’s (CESO) highly classified personnel security software system similar to Defense Information System for Security (DISS) or Scattered Castle - $10M annual investment. This PL4 system maintains the personnel security information for a unique subset of DoD personnel on both the collateral secret as well as the top secret networks and is a unique one-of-a-kind web-based system which utilizes an Oracle database backend which user interface via an Apache web-engine frontend. | | Who We Seek: | | •Passion Seekers: You genuinely care about the work that you do and its impact on society | •Self-Starters: You’re a go-getter who isn’t afraid to step up and disrupt the status quo | •Entrepreneurs: You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges | •Collaborators: You’re a great contributor to a high performing team that accomplishes great feats for our clients | | | What You Will Do: | | •Lead a cross functional team of 20+ government and multiple contractors | •Interact daily with the system and software development teams; setting priorities and ensuring cost, schedule and performance parameters are met | •Lead all aspects of program development planning, software and hardware development, and release schedules | •Establish and communicate clear, concise, testable, and approved Community Requirements. | •Decompose the Community Requirements into low level system function and non-functional requirements | •Ensure error free delivery of new functionality to the operational community to include: systems, software, and documentation (i.e., user manual, maintenance manuals, etc.) | •Lead day-to-day task management of the project within a cross-functional team, maintain responsibility for the quality control and configuration management of all work performed, ensure all deliverables meet requirements of the contract and are delivered on time, elevate risks early, and communicate the status of the project to stakeholders | •Build relationships with internal and external stakeholders, manage and report the status of all project management and technical activities, and work with personnel ranging from senior leadership to highly specialized engineers | •Participate and lead client engagements, including strategic analysis, planning, execution of solutions, and interface directly with the client in the execution of duties, as necessary | | | Required Skills: | | •Active TS/SCI clearance | •Project Management Professional (PMP) or DAWIA III in program management | •Bachelor's degree in Software Development, Computer Science, Information Technology or similar with a minimum of 5 years experience | •Experience with SAFe Agile/Scrum methodology | •Experience using Agile backlog management tool(s), preferably JIRA | •Experience with or at least knowledge of personnel security systems such as JPAS/DISS or Scattered Castles | •Experience developing functional and non-functional requirements for IT Security Systems | •Knowledge and/or experience in tracking and updating an Integrated Master Schedule (IMS) | •Strong self-organization and self-management skills with emphasis on self-initiation and follow through | •Proven written and oral communication skills | | | Desired Skills: | | oKnowledge and/or understanding of Joint Special Access Program Implementation Guide (JSIG) | oExperience with or at least knowledge of Identity and Access Management (IDAM) | oExperience writing and approval processes for Memorandums of Understanding, Memorandums of Agreement and System Of Record Notices | oExperience developing the standards, criteria, and guidelines upon which personnel security eligibility determinations are based | | | #techjobs #clearance #DISACESO

Sr. Consultant

: Delivers consulting project activities for medium to long-term engagements requiring varied interpersonal and technical skills.

Appian Developer

: Required Skills: | •Bachelor’s Degree in Computer Science or Engineering field preferred but not required | •1-3 years of Appian Development experience | •Strong understanding and hands-on experience with Agile software development methodologies | •Strong communication skills (oral and written) | •Experience with Relational Databases and SQL | •Must be able to obtain and maintain a public trust clearance | | | Desired Skills: | •4+ years of full enterprise Software Development Life Cycle (SDLC) delivery | •1+ years of experience with DevSecOps technologies such as Jira, Git, Jenkins, Selenium | •2+ years of experience with hands-on development using mainstream coding languages such as Java/.NET | •Experience with Scripting languages such as Python | •Experience with Cloud-based Technologies such as AWS | | | #techjobs

Sr Specialist - Human Resources

Maximus is currently looking for an Sr Specialist - Human Resources at our Phoenix AZ location. The Sr Specialist - Human Resources performs a wide range of functions associated with onboarding, performance management, and separations in accordance with Company policies.

: The Sr. Specialist-Human Resources will perform a variety of functions necessary for the effective management of human resources through all phases of the employee lifecycle, including active employment and separation.

QA Supervisor (Onsite)

: The QA Supervisor will manage QA staff and activities for the OH Propel Project. This position will be required to work onsite.

Human Resources Sr Coordinator

Sr Specialist - Human Resources

Maximus is currently looking for an Sr Specialist - Human Resources at our Riverview, FL location. The Sr Specialist - Human Resources performs a wide range of functions associated with onboarding, performance management, and separations in accordance with Company policies.

: The Sr. Specialist-Human Capital will perform a variety of functions necessary for the effective management of human resources through all phases of the employee lifecycle, including recruitment, active employment and separation.

Market Strategy & Growth Analyst (REMOTE)

: The Market Strategy & Growth Analyst will support the Future Market Developments team in performing primary market analysis as well as analyze and validate intelligence from primary and secondary sources. The individual is required to perform full scale market analysis on a number of State and Local Government markets and capabilities. This individual will be tasked with supporting a standardized process that allows for developing a consistent cadence for delivering market analysis, business intelligence and establishing milestone review for senior executives. | | Responsibilities: | • Perform market research that includes analyzing industries, industry players and industry trends. Will need to understand different business models and products / solutions used in the market. | • This role is focused on deep dives into markets, legislation pertaining to markets, selling solutions, and customer buying patterns. This is not a data gathering position. Must be able to think strategically. Must also understand industry trends that impact the company and competitors. | • Requires in-depth knowledge of the functional area, business strategies, and goals of the company. | • Develop market sensing report by researching available government databases and other publicly available information. | • Develop a process for continuous updating of market research data. | • Collaborate and work with other areas of the Business Development and the company as a whole to support opportunity pursuit and proposal development. | • Research, develop, and present industry information to executive leadership. | • Collaborate with team members in agile, iterative processes. | | | | | The Ideal Candidate Will Possess the Following Additional Education and Experience: | | • 1 year market sensing experience, including relevant internships | • Experience working with research tools such as Deltek Govwin, Bloomberg.gov, USAspending.gov and similar tools | • Market research analysis experience specific to the federal, state and local government services marketplace | • Experience with performing research and analysis in a functional role, preparing presentation materials, and conveying analytical content | • Excellent organizational and interpersonal skills | • Excellent written and oral communication skills are required | • Ability to perform comfortably in a fast-paced, deadline oriented work environment. | • Ability to successfully execute many complex tasks simultaneously and with attention to detail | • Ability to work as a team member, as well as independently | • Competence in the Microsoft Office suite of applications (PowerPoint, Word, Excel, Outlook, etc.) plus database and reporting software knowledge required | • Ability and desire to learn new tools and skills | • Willing to travel up to approximately 10% as needed | • Ability to gain internal support; and the ability to establish and maintain a solid working relationship with staff, managers, and peers | | | | | Essential Duties and Responsibilities: | | May have additional training or education in area of specialization. | Develops solutions to a variety of problems of moderate scope & complexity. | General application of concepts & principles. | Contributes to the completion of organizational projects & goals. | Frequent use and general knowledge of industry practices, techniques, and standards. | Applies knowledge and skills to complete a wide range of tasks. | Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.

Business Analyst (Oracle EBS)

: Who We Seek: | • Passion Seekers. You genuinely care about the work that you do and its impact on society. | • Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | • Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | • Collaborators. You’re a great contributor to a high-performing team that accomplishes great feats for our clients. | | | What You Will Do: | • Identify business needs and determine solutions to business opportunities, risks, or issues using standard business analysis practices | • Document sustainment, enhancement, and modernization engineering change requirements | • Maintain a Requirements Traceability Matrix (RTM) to map requirements to the code/version release and test cases | • Conduct testing to validate that software changes accomplish the intended results, validate interoperability, and maintain system integrity | • Develop/maintain training materials and conduct user training to help ensure application processes and procedures are documented and clear for end-users | • Interface effectively and efficiently with Database Administrators (DBAs)/Developers, Application Administrators, and the end-user community. | | | Education/Certification | • Bachelor's Degree in a relevant field (e.g., accounting, business, computer science, engineering, information systems) from an accredited academic institution | | | Required Skills: | • A minimum of five (5) years of experience in Information Technology business analysis, requirements gathering, and documentation. | • First-hand experience using the Oracle E-Business Suite General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Project Billing and Costing modules and familiarity with application capabilities. | • Excellent communication skills including the ability to communicate clearly both orally and in writing | • Candidates MUST be a US Citizen and be eligible and willing to obtain an ADP I or ADP II clearance. | | | Desired Skills: | • Experience with Oracle EBS application testing | • Experience with Oracle EBS in a Federal Government environment | • Applications/Technologies Used: | • Oracle Federal Financials (OFF)/E-Business Suite (EBS) 12.2.8 | • Quality Center | • Oracle 12C Database | • Operating Systems | • Solaris 11/Linux RHEL 7 | | | #techjobs

Microsoft 365 Sr Engineer - Remote

: MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | MAXIMUS is seeking an experienced M365 Senior Engineer to support our enterprise Exchange and O365 environments by serving as an integral part of a team to primarily support administration as well as design, implementation, testing, and maintenance. This position will support and assist in design of highly complex hybrid on premises and O365 Exchange, as well as other M365 services. | | Job Duties/Responsibilities: | • Administer, maintain, and deploy various core and advanced Microsoft 365 Services | • Support of Exchange Online and various other Microsoft 365 applications including Microsoft Teams, OneDrive for Business, Microsoft Defender and Endpoint Manager (Intune) administration. | • Microsoft Purview - with emphasis on Data Loss Prevention and Retention policies and labels. | • Author and utilize PowerShell scripts to maintain and automate processes | • Provide recommendations on environment architecture and best practices | • Participate in maintaining Azure users and groups | • Keep track of latest M365 developments and best practices - including Microsoft roadmap and releases changes | • Work with Information Security to comply with established security policies | • Respond to requests for eDiscovery and assurance that all requests comply with security policies | • Create training and documentation for junior level personnel and other departments | • Review and develop process documentation for messaging system tasks | • Perform other duties as assigned by leadership | | Education/Requirements: | • Bachelor’s degree from an accredited college or university required, preferred field of study in Information Technology or Engineering, or equivalent experience in lieu of degree | • 5-7 years of relevant experience | • Experience in system engineering, software engineering, operating systems, programming or architecture to include: At least two (2) or more years of hands-on; experience developing and implementing Clustering solutions; experience developing and implementing High Availability solutions for Exchange | • Experience providing Tier 1 and/or Tier 2 support in an enterprise level, globally distributed environment | • Experience authoring and running PowerShell | • Experience designing and installing applications | • Leadership skills to assist less-experienced personnel | • Ability to demonstrate aptitude for learning and rapidly mastering new applications and technology | • Excellent organizational and communication skills, both written and verbal | • Excellent interpersonal skills to interact with customers, senior-level personnel and team members | • Ability to work well both independently and in teams | • Proven ability to prioritize rapidly-changing tasks and assignments | • Ability to participate in on-call rotation | • Ability to work during non-business hours and on weekends for support, if required | • 24x7x365 world-wide operations may be required | • Experience working with operating system software and desktop applications with a specific concentration in Microsoft Exchange | • Superior analytical and creative problem-solving skills for trouble-shooting complex issues | • Ability to interact with both management and customers to provide diagnoses and resolution for current systems | • Experience with the following: Windows Server 2019, Global O365 Administration, Teams, OneDrive, Endpoint Protection (Intune), IronPort, Compliance, Data Loss Prevention, and eDiscovery | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment

Lead Specialist, Instructional Design - Corporate Learning & Development

: Maximus is in search of an Instructional Design Lead Specialist. This position aligns with the Global Learning & Organizational Development (L&OD) function that is a part of the Human Resources organization. The L&OD team oversees key talent management and development processes, programs, and services that are designed to develop and enhance the skills of our employees. | | The individual in this role will specialize in the development and maintenance of company-wide onboarding development materials. Success in this role depends on working closely with multiple stakeholders including the Onboarding Team, the Instructional Design Team, management, internal partners, and external vendors

CSR - Outreach, New York City

About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This is a full-time office-based position in New York City, NY. What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Willingness to travel within NYS State to assigned counties. Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Salary Range:Minimum (USD): $17.25/Hour - Maximum (USD): $18.25/Hour

Procurement and Vendor Management Intern

: The ideal candidate for this position should be a rising senior studying Business Administration, Business Analytics, Supply Chain Management, or Operations Management. Must be able to work well independently with guided support from manager. The candidate should have a positive and open-minded attitude. Previous internship/office experience is preferred but not required.

Lead Data Scientist

: The Maximus Emerging Technologies Center of Excellence (CoE) is a startup within a global organization whose mission is “Helping government serve the people.” We support our lines of business in transforming how governments serve the people and improve their lives, through the adoption of emerging technologies. | | In the role of a Lead Data Scientist, you will collaborate with teams in advancing the applied use of Artificial Intelligence (AI) and Machine Learning (ML), support the end-to-end implementation of AI/ML solutions, work with engineering teams in integrating AI/ML solutions into their solutions, and investigate tools while supporting the deployment of MLOps platform. The CoE provides a unique opportunity in making a difference to citizens and society, while embracing an inclusive culture that champions diversity and collaboration in an environment that is committed to lifelong learning, growth, and development. | | Working in the Maximus Emerging Technologies CoE means that you are passionate about developing and mentoring teams and accelerating the adoption of technologies globally. You will be a self-starter who is comfortable stepping up and taking ownership, orchestrating new possibilities, constantly innovating and willing to explore and challenge the status quo. | | Essential Duties and Responsibilities: | •Accomplished hands-on technical leader and a team player with 3+ years’ experience in leading Data Science teams. | •Passion for learning, growing, and mentoring team members. | •Develop solutions in a highly collaborative and agile environment. | | Minimum Requirements: | •Bachelor's degree in related field. | •5-7 years of relevant professional experience required. | •Demonstrated understanding and application of Trustworthy AI principles to address ethical, legal, and societal implications of AI/ML and application. | •Strong software development skills. | •Experience with scientific and machine learning libraries e.g., SciPy, Scikit-learn, NumPy, spaCy. | •Experience with DL frameworks such as Tensorflow and PyTorch | •Experience with ML Ops practices & frameworks and implementing solutions within cloud environments including container-based environments (Docker, Kubernetes) | •Proficient with Natural Language Processing, Graph Neural Networks, Knowledge Graphs | •Proficient with developing predictive models on structured data (regression, classification, clustering, time-series) | •Nice to have: ChatGPT (Generative Pretrained Transformers)

Senior Eligibility Specialist-Hearings and Appeals

Client Service Rep – Outreach

About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position responds to, investigates, resolves and tracks all written and verbal complaints and/or inquiries made by Medicaid and commercial managed care enrollees and providers to the State’s Managed Care Complaint Unit. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This is a full-time office-based position in Long Island, NY. What You BringPrior work experience in customer service, data entry and/or processing; knowledge of community served; effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to successfully execute multiple complex tasks simultaneously; ability to work independently and ability to work under standards-based performance measures. Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.Salary Range:Minimum (USD): 18.25/Hour - Maximum (USD): 19.25/Hour

Sr. Provider Enrollment & Credentialing Supervisor

**Although this is a remote position, candidate needs to reside in the state of Massachusetts.

: MAJOR PURPOSE | | Oversee enrollment and credentialing and special project related functions for MassHealth. | | ESSENTIAL JOB DUTIES | | •Supervise and direct the activities of staff as they pertain to 2 large enrollment/ revalidation/update teams | •Check work queues in real time to assure completion of assigned work and daily productivity measures are met. | •Reviews WFI work queue daily to review quality of those work items marked with a WFI status. | •Assigns daily work and manages to established deadlines | •Daily interactions with providers/customers and the client as required | •Maintain compliance with related Service Level Agreements (SLAs) | •Provides ongoing mentorship with staff and establishes development plans in Work Day | •Provides input and feedback in the creation and maintenance of provider applications, other enrollment, credentialing, re-credentialing materials per the Contract | •Accept and process MassHealth Provider applications and any credentialing and re-credentialing documentation from Providers within the timeframes set forth in the Contract | •Supports the development and implementation of enrollment, credentialing, updating, and re-credentialing protocols, policies, and procedures per Contract specifications | •Respond to all hard copy requests for Provider application packages in accordance with the EOHHS-approved protocols, policies, and procedures | •Track for associated teams, within MMIS, all electronic Provider applications from an application request, through the application receipt and review process, to a final determination and notice of approval or denial | •Ensure that the Provider applicant meets EOHHS enrollment criteria, per Contract specifications | •Meets regularly with staff to review quality performance metrics and develops and implements corrective action and remedial training as necessary | •Develop procedures within functional area to support special project implementation and ensure day to day coverage is adequate to demand | •Stay current with local and national trends in PEC activities, including any requirements within the Affordable Care Act (ACA) and its corresponding regulations and sub-regulatory guidance | •Collaboratively work with other departments (both internal and client), as well as large provider networks as needed for special projects/assignments | •Manage and coordinate high-volume customer-facing e-mail inboxes | | EDUCATION REQUIRED | •Associates degree from an accredited college or university or equivalent experience | | REQUIRED KSAS | •Previous experience successfully leading a provider enrollment and credentialing unit of similar size and complexity to the operations required under this contract. | •Excellent written and verbal communication skills | •Results oriented | •The ability to perform comfortably in a fast-paced, deadline and detailed-oriented work environment | •Experience and demonstrated skills with Quality Improvement Processes | •Proficient with Microsoft Excel, Word, and PowerPoint

Sr CSR - Outreach (Victoria, Calhoun, Goliad, Jackson and DeWitt Counties)

: Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | - May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | - Provide customer service inbound support via telephone when needed to assist the EB Call Center department | - Performs other duties as may be assigned by management | | Requirements: | - Bilingual preferred | - Required to travel within region assigned | - High School diploma, GED, or equivalent certification | - DSHS Community Health Worker certification preferred. | - One years of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred | - Must live or close to region serving

Sr CSR - Outreach (Guadalupe, Gonzales & Lavaca Counties)

: Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | - May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | - Provide customer service inbound support via telephone when needed to assist the EB Call Center department | - Performs other duties as may be assigned by management | | Requirements: | - Bilingual preferred | - Required to travel within region assigned | - High School diploma, GED, or equivalent certification | - DSHS Community Health Worker certification preferred. | - One years of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred | - Must live or close to region serving

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MAXIMUS

Job Listings

Search Results Page 14 of 18

Software Program Manager

Sr. Consultant

Appian Developer

Legal Assistant

Sr Specialist - Human Resources

QA Supervisor (Onsite)

Human Resources Sr Coordinator

Sr Specialist - Human Resources

Market Strategy & Growth Analyst (REMOTE)

Business Analyst (Oracle EBS)

Microsoft 365 Sr Engineer - Remote

Lead Specialist, Instructional Design - Corporate Learning & Development

CSR - Outreach, New York City

Procurement and Vendor Management Intern

Lead Data Scientist

Senior Eligibility Specialist-Hearings and Appeals

Client Service Rep – Outreach

Sr. Provider Enrollment & Credentialing Supervisor

Sr CSR - Outreach (Victoria, Calhoun, Goliad, Jackson and DeWitt Counties)

Sr CSR - Outreach (Guadalupe, Gonzales & Lavaca Counties)

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