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Search Results Page 14 of 23

Job Locations US-IN-Fort Wayne
Requisition ID 2021-71459
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-IN-Indianapolis
Requisition ID 2021-71450
This role is contingent upon award. It's a key position in support of a large government contract.
Job Locations US-IN-Indianapolis
Requisition ID 2021-71451
The selected candidate will be a key resource in the successful implementation and execution of a large government contract. This person will work closely with Operations, Support Services, Reporting & Analytics, and IT to ensure the KPIs and SLAs are met and exceeded and will be involved in continuous improvement efforts. Implement the development and delivery of technical training programs and work instruction materials through collaboration and communication with the Director of Training, training staff, management, and other program/project stakeholders.
Job Locations US-IN-Indianapolis
Requisition ID 2021-71452
This onsite position is contingent upon award.
Job Locations US-IN-Evansville
Requisition ID 2021-71453
This role is contingent upon award. Human Resources (HR) Specialist - will act as the day to day central point of contact between operations, project management and other key stakeholders. The Human Resources will: | | Act as the single point of contact to address any questions related to recruitment, employment, performance, pay, benefits, expenses, etc. | | Manage and facilitate all Human Resource related activities for Contractor staff, including but not limited to performance management, pay and benefit inquiries, PTO, workers’ compensation, FLMA. | | Enforce all standardized policies including, but not limited to, attendance, PTO, and progressive discipline in collaboration with other stakeholders | | Monitor and track performance of staff
Job Locations US-FL-Tallahassee
Requisition ID 2021-71433
•Perform cost allocation and cost of service studies for state and local governments and not-for-profit organizations | •Support projects/initiatives by analyzing costs or processes and procedures for government agencies | •Gather necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, timesheets, work orders, fixed asset reports, depreciation reports, contracts, general ledgers, and general office correspondence), analyze accounts, and prepare reports documenting findings of such analysis | •Facilitates meetings or conducts interviews with clients and teammates as needed based on project assignments | •Conduct interviews with client staffs to gain an understanding of processes and operations supporting departments/programs | •Analyze complex data and accurately prepare related schedules and reports | •Produce project deliverables that meet and exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation timeframes | •Identify areas of cost savings and process improvements where necessary, present report of findings/recommendations to client management | •Participates in client meetings; develops trust, credibility, and strong client relationships; and seeks opportunities to add value above and beyond competitors | •Achieves and/or exceeds client satisfaction metrics | •Manages the activities of projects and assigned staff in accordance with MAXIMUS established policies and procedures | •Respond to Requests for Proposals (RFPs)/Requests for Information (RFI)/Requests for Quotes (RFQs) | •Provide on-site training to client and MAXIMUS staff | •Performs other duties as may be assigned by management
Job Locations US-FL-Tallahassee
Requisition ID 2021-71439
Maximus is currently seeking well organized Associate Consultant with strong analytical and problem solving skills. The Associate Consultant will assist in cost allocation plan preparation, cost analysis, cost accounting, indirect cost rate development and provide assistance to the project manager/team members. This position will also be responsible for analyzing client financial information and developing solutions for financial objectives. Candidates must possess intermediate level Excel (which includes familiarity with pivot tables), PowerPoint, Microsoft Word, Microsoft Teams and Zoom skills. Candidates must also possess fundamental understanding of accounting principles/concepts and an interest in local municipalities and state government. Candidates should be able to work independently or in a team environment. Upon hire, additional training and development is provided and there are opportunities for professional growth/advancement. Physical Setting: Office (with possibility to work remotely) Work Location: Tallahassee, FL
Job Locations US-VA-Richmond
Requisition ID 2021-70269
Job Locations US-IN-Indianapolis
Requisition ID 2021-71449
This position is contingent upon award.
Job Locations US-IN-Indianapolis
Requisition ID 2021-71448
The selected candidate will be a key resource in the successful implementation and execution of a large government contract. This person will work closely with Operations, Support Services, Reporting & Analytics, and IT to ensure the KPIs and SLAs are met and exceeded and will be involved in continuous improvement efforts.
Job Locations US-Remote
Requisition ID 2021-71516
Job Summary: VA Clinical Contact Center Staff -Nurse is a registered nurse (RN) with collegiate preparation from an accredited nursing program. The Nurse is responsible for providing triage, referrals, and patient care recommendations in a call center setting during off hours on weekends, holidays, evenings, and nights (WHEN) hours. The incumbent demonstrates expertise in clinical triage utilizing approved algorithm software. | | Essential Job Duties: | •Utilizes sound clinical judgment in assessing, planning, implementing, documenting, and evaluating a full range of nursing care to patients with complex care needs over the telephone, assuming responsibility and accountability for nursing actions. | •Utilizes effective communication and customer service skills to triage symptom-based concerns. | •Evaluates the veteran, develops a working nursing diagnosis, formulates a plan, and provides recommended intervention, during the call utilizing approved algorithm software. | •Assesses, develops, and implements a plan to meet the patient's learning needs, including self-care and treatment measures. | •Completes initial assessments and reassessments of patients' condition and response to treatment and other clinical findings and initiates follow-up with the appropriate VA Medical Center. | •Provides clinical advice in accordance with the approved algorithm software, directs the veteran for care based on their symptoms, past medical history, and level of urgency while employing critical thinking skills and knowledge-based nursing judgment. | •Identifies potential problems involving resources and/or safety and taking action to avert or manage the situation. | •Utilizes telephone systems and computer applications. Performs Quality Management activities such as identifying problem areas and analyzing findings for change. | •Perform other duties as assigned by management. | •Work Schedule: Evenings and Nights shifts, alternating coverage including weekend, holidays, and day shifts. | | Education and Experience Requirements: | •BSN and experience in ICU, ED, and/or Telephone Triage is preferred. | •Must be proficient in spoken and written English. | •Licensure: Current, full, active, and unrestricted registration as a professional nurse. in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. | | | | | | Additional Requirements as per contract/client: | •Position contingent on passing the VA security clearance | •United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. | | Physical Requirements: | This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued, standing and sitting. The incumbent must be a mature, flexible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Maximus will provide accommodations to individuals with qualifying medical conditions or sincerely held religious beliefs, practices or observances that preclude vaccination, provided such accommodations are reasonable, do not create an undue hardship for the Company, and/or do not pose a direct threat to the health and safety of you or others in the workplace. Approval of such accommodation is a condition of employment. New hires must provide proof of vaccination or have an approved accommodation request prior to their orientation date.
Job Locations US-Remote
Requisition ID 2021-71518
Job Summary: The Call Center Manager is responsible for managing operations for the VA VISN 7 Clinical Contact Center with the goal of meeting program objectives and customer service level agreements. | | Essential Job Duties and Responsibilities: | •Ensure project compliance with all operational requirements of the contract as well as corporate policies. | •Manage Customer Service and Outreach Programs. | •Manage direct reports and the cost- effective operation of all project tasks. | •Supervise subcontractors that provide services to program. | •Oversee audits of operations. | •Produce daily/weekly/monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting. | •Collaborate with other program leaders to ensure effective coordination of activities. | •Develop and implement operational policies and procedures in collaboration with other key stakeholders. | •Establish and maintain effective relationships with clients and other external entities. | •Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency. | •Supervise the project’s quality assurance and training programs as well as corrective actions to ensure compliance. | •Monitor performance against key indicators established internally or by the clients. | •Generate solutions to issues or complex problems. | •Develop performance goals and objectives for staff, and monitor achievement of those goals. | •Take incoming calls during high volume intervals (AHOD-All Hands on Deck). | •Work Schedule: Evenings and Nights shifts, alternating coverage including weekend, holidays, and day shifts. | •Perform other duties as may be assigned. | | Education and Experience Requirements: | •Bachelor’s degree or equivalent combination of education, technical training or work experience considered in lieu of degree. | •Minimum 3 years of management experience, 5 years of related experience. | •Able to manage large-scale operations, including single or multiple sites. | •Proven ability with operational analyses, processes, and performance indicators | •Capable of performing comfortably in a fast- paced, deadline-oriented work environment. | •Strong client management skills. | | | •Able to successfully execute many complex tasks simultaneously. | •Excellent organization, written and verbal communication skills. | •Capable of working as a team member as well as independently. | | Additional Requirements as per contract/client: | •Position contingent on passing the VA security clearance | •United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. | | | Physical Requirements: | This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued, standing and sitting. The incumbent must be a mature, flexible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. As a result of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Maximus will provide accommodations to individuals with qualifying medical conditions or sincerely held religious beliefs, practices or observances that preclude vaccination, provided such accommodations are reasonable, do not create an undue hardship for the Company, and/or do not pose a direct threat to the health and safety of you or others in the workplace. Approval of such accommodation is a condition of employment. New hires must provide proof of vaccination or have an approved accommodation request prior to their orientation date.
Job Locations US-Remote
Requisition ID 2021-71519
Job Summary: Supervisor is responsible for providing front-line, first level supervision and leadership to Medical Support Assistants with the goal of meeting program objectives and customer service level agreements. | | Essential Job Duties and Responsibilities: | •Supervise the work of Medical Support Assistants to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. | •Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources. | •Assign duties to direct report personnel to ensure efficiency. | •Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources. | •Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems. | •Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. | •Manage real-time monitoring of agents in Genesys, notification of unscheduled agents activities, adherence to schedule, and overall agent performance. | •Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports. | •Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis. | •Participate in meetings and recommend changes to policies and procedures. | •Assume leadership responsibility for departmental tasks and contact center activities as required. | •Support and enforce contact center expectations. | •Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. | •Assist direct reports with escalated issues or cases as needed. | •Take incoming calls during high volume intervals (AHOD-All Hands on Deck). | •Work Schedule: Evenings and Nights shifts, alternating coverage including weekend, holidays, and day shifts. | •Perform other duties as assigned by leadership. | | | | Education and Experience Requirements: | •Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree | •Minimum of two (2) years of experience in a call center environment required | •Ability to manage a high level of confidentiality- Proficient in Microsoft office suite | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | •Must be able to remain in a stationary position for an extended period of time | | Additional Requirements as per contract/client: | •Position contingent on passing the VA security clearance | •United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. | | Physical Requirements: | This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued, standing and sitting. The incumbent must be a mature, flexible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. As a result of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Maximus will provide accommodations to individuals with qualifying medical conditions or sincerely held religious beliefs, practices or observances that preclude vaccination, provided such accommodations are reasonable, do not create an undue hardship for the Company, and/or do not pose a direct threat to the health and safety of you or others in the workplace. Approval of such accommodation is a condition of employment. New hires must provide proof of vaccination or have an approved accommodation request prior to their orientation date.
Job Locations US-IN-Indianapolis
Requisition ID 2021-71513
This role is contingent upon award. This role is key to successful implementation of a large government contract.
Job Locations US-VA-Richmond
Requisition ID 2021-71477
Job Locations US-Remote | US-TX-El Paso
Requisition ID 2021-71464
Join Maximus and be a part of history - helping American and Afghan citizens leave Afghanistan and reach safe-haven! Maximus is currently hiring for a fast-moving, critical program for the Department of State. The Case Manager will support American and Afghan citizens in reaching safe-haven or designated locations by entering case information, reviewing paperwork and applications, and communicating directions and updated information related to transport.  This is a 24/7 program and overnight / weekend shifts will be available. The Case Manager reports directly to and takes direction from, the Customer Service Manager.  Call Center Hours of Operation:  24 hours a Day, 7 Days per WeekDue to the nature of this work, you will be speaking to people currently living in Afghanistan and must be willing to work the assigned schedule (more than likely this will be a night shift).  As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Join Maximus and be a part of history - helping American and Afghan citizens leave Afghanistan and reach safe-haven! Maximus is currently hiring for a fast-moving, critical program for the Department of State. The Case Manager will support American and Afghan citizens in reaching safe-haven or designated locations by entering case information, reviewing paperwork and applications, and communicating directions and updated information related to transport.  This is a 24/7 program and overnight / weekend shifts will be available. The Customer Service Representative III reports directly to and takes direction from, the Customer Service Manager.
Job Locations US-OH-Columbus
Requisition ID 2021-71365
Come join Maximus as a Director to lead the Implementation and Ongoing Management Team that transforms the delivery of this centralized Ohio innovation program in Healthcare
The Project Director is responsible for the execution of the overall operation of the assigned project(s), overall performance to contract requirements, and Maximus quality and performance. The Project Director will oversee all contract administrative functions including budget, financial controls and human resources.
Job Locations US-Remote
Requisition ID 2021-71424
Job Description Summary | Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | We are looking for a talented, enthusiastic and proactive DevSecOps Engineer who will assist in optimizing the development process to enable faster development flow by systematically reducing development cycle time and increasing built-in quality. In collaboration with our engineering and Infrastructure groups, the successful candidate will deliver automated software delivery practices focusing on full automation. | | Job Responsibilities: | •Works with Program manager and Chief architect to translate vision to executable roadmap | •Ship software that impacts millions of lives in America | •Develop, implement and maintain engineering standards | •Evangelize automation, no-ops, and collaborate across teams to simplify DevSecOps tools and services | •Work closely with our customers and multi vendor application teams to ensure that we are productionizing software that meets all standards including, security, monitoring, performance and SLAs. | •Simplify architecture and operations to increase efficiency, monitoring, performance and maintainability | •Actively seek and perform work, new approaches and elevate the team to higher standards | •Build libraries to create "as a service" models for other teams to integrate and use them | •Actively drive without support; see big picture and understand how every stream is related to others | •Communicate complex tasks in plain English so others can comprehend | •Recommend and implement solutions after analyzing business needs to drive for positive outcomes | •Facilitate engineering tasks and push for completion of epics | •Develop user stories and define clear and achievable acceptance criteria | •Conduct PRs to critique and encourage engineers to be their best | •Collaborate with other technical leads to handle cross -team dependencies | •Ensure team members understand their duties and responsibilities | •Mentor individual team members, so they can meet and exceed expectations | •Select candidates and interview for staffing open positions | | Required Skills: | •Passion – Demonstrated ability to keep pushing for better results | •Technology – Demonstrated experience leading and developing complex applications using CloudFormation, Terraform, Python, setting up CICD pipelines, Jenkins, AWS eco system, OpenShift, Kubernetes, ElasticSearch and Agile framework | •Systems – Demonstrated ability to proactively identify areas of technical improvement to improve efficiency, performance, scalability, security and maintainability of applications | •Client Management- Ability to become client's trusted advisor and maximize their satisfaction | •Expression –Ability to communicate in plain English to disseminate information that others comprehend | •Situation – Ability to understand external and internal factors and how they may impact program, client and company and prepare mitigation approaches | •Strategy – Ability to learn, listen and plan programs and tasks for the betterment of organization | •Tactical – Ability to implement strategy and deliver measurable business values in iterative increments | •Entrepreneur – Ability to identify, capture and implement opportunities tied to revenue streams | •Experience with DevSecOps automation tools such as Terraform and CloudFormation | •Experience with container and container management technologies like Docker, Kubernetes, OpenShift, etc. | •Extensive experience of AWS services | •Experience with installing, configuring, integrating and maintaining tools and technologies like Jenkins, JIRA, SonarQube, Fortify, Git. | •Experience with automating monitoring using ELK / Grafana stacks | •Experience working in Agile world | | Desired Skills: | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development | •Experience with financial management | | Years of Experience: 3+ | Minimum Education Required: Bachelor’s Degree | Must Be Eligible to Obtain Government Clearance | Due to federal client requirements, only US Citizens can be considered | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-Remote
Requisition ID 2021-71425
Job Description Summary | Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | We are looking for a talented, enthusiastic and proactive DevSecOps Engineer who will assist in optimizing the development process to enable faster development flow by systematically reducing development cycle time and increasing built-in quality. In collaboration with our engineering and Infrastructure groups, the successful candidate will deliver automated software delivery practices focusing on full automation. | | Job Responsibilities: | •Works with Program manager and Chief architect to translate vision to executable roadmap | •Ship software that impacts millions of lives in America | •Develop, implement and maintain engineering standards | •Evangelize automation, no-ops, and collaborate across teams to simplify DevSecOps tools and services | •Work closely with our customers and multi vendor application teams to ensure that we are productionizing software that meets all standards including, security, monitoring, performance and SLAs. | •Simplify architecture and operations to increase efficiency, monitoring, performance and maintainability | •Actively seek and perform work, new approaches and elevate the team to higher standards | •Build libraries to create "as a service" models for other teams to integrate and use them | •Actively drive without support; see big picture and understand how every stream is related to others | •Communicate complex tasks in plain English so others can comprehend | •Recommend and implement solutions after analyzing business needs to drive for positive outcomes | •Facilitate engineering tasks and push for completion of epics | •Develop user stories and define clear and achievable acceptance criteria | •Conduct PRs to critique and encourage engineers to be their best | •Collaborate with other technical leads to handle cross -team dependencies | •Ensure team members understand their duties and responsibilities | •Mentor individual team members, so they can meet and exceed expectations | •Select candidates and interview for staffing open positions | | Required Skills: | •Passion – Demonstrated ability to keep pushing for better results | •Technology – Demonstrated experience leading and developing complex applications using CloudFormation, Terraform, Python, setting up CICD pipelines, Jenkins, AWS eco system, OpenShift, Kubernetes, ElasticSearch and Agile framework | •Systems – Demonstrated ability to proactively identify areas of technical improvement to improve efficiency, performance, scalability, security and maintainability of applications | •Client Management- Ability to become client's trusted advisor and maximize their satisfaction | •Expression –Ability to communicate in plain English to disseminate information that others comprehend | •Situation – Ability to understand external and internal factors and how they may impact program, client and company and prepare mitigation approaches | •Strategy – Ability to learn, listen and plan programs and tasks for the betterment of organization | •Tactical – Ability to implement strategy and deliver measurable business values in iterative increments | •Entrepreneur – Ability to identify, capture and implement opportunities tied to revenue streams | •Experience with DevSecOps automation tools such as Terraform and CloudFormation | •Experience with container and container management technologies like Docker, Kubernetes, OpenShift, etc. | •Extensive experience of AWS services | •Experience with installing, configuring, integrating and maintaining tools and technologies like Jenkins, JIRA, SonarQube, Fortify, Git. | •Experience with automating monitoring using ELK / Grafana stacks | •Experience working in Agile world | | Desired Skills: | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development | •Experience with financial management | | Years of Experience: 3+ | Minimum Education Required: Bachelor’s Degree | Must Be Eligible to Obtain Government Clearance | Due to federal client requirements, only US Citizens can be considered | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-Remote
Requisition ID 2021-71504
Summary | • Respond to incoming calls, e-mails or chats regarding Federal Student Aid (FSA) Loan Servicing | • Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries | • Support Contact Center expectations as well as departmental and corporate policies and procedures | • Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks | • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties | • Refer escalated calls or inquiries to appropriate levels as needed | • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests. | • Uses computerized system for tracking, information gathering, and/or troubleshooting. | • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. | | Job Requirements: | | • High School diploma or GED required. | • Minimum six (6) months customer service or administrative or call center experience required. | • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks. | • Must be able to work onsite and remote from your home. | • Must live in Duval, Clay, Nassau, St. John's, Putnam, Baker, Clay, or Camden County | • Must be able to type a minimum of 23 WPM required. | • Must be able to effectively read a prepared / written script out loud | • Must be able to perform repetitive actions. | • Proven ability to work as a member of a team required. | • PC skills, including MS Office applications required. | • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training. | • May be required to work scheduled holidays, overtime, and weekends. | • Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed. | • Must be able to speak, read and write in English fluently. | • Must be able to certify in functions being trained. | | ADDITIONAL REQUIREMENTS AS PER CONTRACT / CLIENT: | • Must reside in the U.S. | • Must be a U.S. Citizen | • Must be able to pass a criminal background check | • Must not be delinquent or in default on any federal student loans | • Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. | • Must have high speed internet (minimum of 20 mbps) and be able to connect an ethernet cable directly to the router (cannot connect via Wi-Fi) | • All new hires may be required to travel to company designated location to obtain a PIV (Personal Identity Verification) card.

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