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Search Results Page 15 of 23

Job Locations US-Remote
Requisition ID 2021-71479
Job Locations US-Remote
Requisition ID 2021-70295
Job Locations US-IL-Chicago
Requisition ID 2021-71407
Essential Duties and Responsibilities: | •Maintain and track policies, procedures, and work instructions throughout the Controlled Document Process. | •Ensure all documents within the Controlled Document system are managed appropriately and updated according to approved processes, including thorough assessment and tracking of revision histories. | •Assist in maintenance of documentation and identification of changes that may be required due to project Change Requests and new initiatives. | •Monitor and report on the Controlled Document Process (both internally and externally) and recommend improvement opportunities. | •Interface with management and cross-functional project staff to determine appropriate impact area for each policy, procedure, and work instruction. | •Identify and classify all documentation based on documentation type and control type required, as well as identify all document associations. | | Minimum Requirements: | •High School diploma with 4+ years of experience, or Associate degree with 2+ years’ experience. | •May have additional training or education in area of specialization. | •Strong written and verbal communication skills. | •Experience with organizing information and educational resources. | •Works on assignments that are moderately difficult, requiring judgment in resolving issues. | •Understands implications or work and makes recommendations for solutions. | •Communicates on complex or sensitive issues or draft such responses for manager or team lead. | •Develops solutions to a variety of problems of moderate scope & complexity. | •General application of concepts & principles. | •Contributes to the completion of organizational projects & goals. | •Frequent use and general knowledge of industry practices, techniques, and standards. | •Applies knowledge and skills to complete a wide range of tasks.
Job Locations US-FL-Tallahassee
Requisition ID 2021-71438
Job Locations US-TX-Greenville
Requisition ID 2021-70046
Job Duties:  ·       Correctly apply payments or refunds to borrower accounts. ·       Prepare, maintain, report financial exception data collection; explain the variances, identify the causes, and      reconcile accounts. ·       Assist in preparation of monthly exception financial review and reporting.  ·       Prepare daily/weekly/monthly exception accruals.  ·       Assist with data requests by providing supporting documentation within a specified timeframe.  ·       Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate,     and insightful.  ·       Prepare documents for external auditors during periodic reviews and audits.  ·       Research various exception accounting issues and propose appropriate accounting treatments.   Education and Requirements:   ·       High School degree or GED required.  ·       Minimum six (6) months customer service, administrative or call center experience required.  ·       Experience working both independently and, in a team oriented, collaborative environment. ·       Must have high-speed internet (minimum of 20 mbps) to work from home / remotely. ·       Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.) ·       Proven analytical and problem-solving skills.  ·       Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines.  ·       Strong written and oral communication skills.   
The Financial Processor will help to ensure the integrity of the company's accounting/financial data as they examine, verify, balance and reconcile various types of financial transactions, reports and analysis.    |   |  
Job Locations US-VA-Hampton
Requisition ID 2021-71465
Responsible for providing human resources support including but not limited to company policies, recruiting, onboarding, providing employment law expertise, and solving employee relations problems: (e.g., investigations, mediations, progressive discipline, employment terminations, etc.).  
Job Locations US-KS-Topeka
Requisition ID 2021-71446
The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.
Job Locations US-KS-Wichita
Requisition ID 2021-71447
The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.
Job Locations US-Remote
Requisition ID 2021-71428
The Network Architect will use their experience and knowledge of principles, theories, and concepts of routing, switching, and security technologies to create network solutions. This role collaborates with technical and business leaders to develop solutions and designs to execute customer strategies, create greater efficiencies, and transform the enterprise network. The focus of this position will be on LAN, WAN, WLAN, SD-WAN and data center technologies. Working directly with the customer the Network Architect builds trust with stakeholders and owns the design process. The Network Architect works closely with Engineering, Delivery, Operations, and project management to ensure the customer’s requirements are met. | | Job Duties and Responsibilities: | • Knowledge of AWS and AWS network connectivity (i.e. Direct Connects) desired (AWS CCP or greater preferred) | • Experience scripting and automating network changes. (Python, Javascript) | • Understanding of Agile methodologies (SAFe, Kanban, Scrum, etc…) | • Design, implement, and support solutions involving, but not limited to, WAN, LAN, WLAN, Data Analytics, Security and Virtual (e.g.; Virtualization, SDN, NFV) technologies. | • Create client solutions based on business requirements involving advanced networks, data center, security, and virtualization technologies; as well as development of fault and performance management policies and automation rules. | • Collaborate with Engineering/Planning, IT, Product Development, and various MAXIMUS and external delivery and support teams to manage the design and implementation of client projects. | • Provide technical training and support for the Network Operations team. | • Develop a deep knowledge and strong ability to articulate MAXIMUS offerings across multiple disciplines including data, voice, managed services, IT, security and mobility strategies. | • Translate customer business issues/opportunities into technical solution/business requirements | • Analyze, evaluate, and communicate network capacity and performance data with the objective of driving improvements to customer's network. | • Oversee customer network documentation such as solution design document, record of change, and network diagrams. | • Create presentations and demonstrations related to technology, process, or client solutions as necessary | • Author and deliver network designs, statements of work, and technical project plans incorporating service and program management activities | | Education and Requirements: | • Bachelor’s Degree in Computer Science, Engineering or related field | • Seven years of experience providing architecture design of enterprise network infrastructure and establishes enterprise infrastructure technology standards and multi-platform hardware/software solutions for enterprise routing and switching environments. | • Excellent written and verbal communication skills across both business and technical audiences. | • Exceptional time management and organizational skills | • Attention to detail and accuracy | • Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment. | • Performs other duties as may be assigned by management | | Preferred Experience: | • Strong working level knowledge of IP Networking. Routing protocols (OSPF, ISIS, BGP), signaling protocols (RSVP, LDP), Segment Routing, QoS, IP VPN, VPLS, eVPN, BRAS, NAT,DPI etc. | • Advanced Enterprise Networks Architecture, Collab, Cisco CCIE Data Center; Security certification, | • Strong customer service orientation; obsessed with customer experience | • Ability to demonstrate critical thinking, business analysis, and complex problem-solving skills. | • Spirit of collaboration in particular with staff in other IT teams to coordinate relevant activities. | • Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards. | • Intra-cloud/VPC troubleshooting | • Troubleshoots and corrects system problems as needed.
Job Locations US-VA-Reston
Requisition ID 2021-67523
MAXIMUS is seeking a highly motivated Senior Manager of Global IT Outsourcing with experience in managing IT processes and projects in a multi-supplier environment to join our team in Reston, VA. This is a highly demanding role under Global Outsourcing Services (GOS) that deals with multiple suppliers/vendors supporting the implementation and management of services under MAXIMUS IT organization spread across the United States and other geographies around the globe. | | Successful candidate will have an opportunity to work with multiple motivated vendor teams that will help streamline the engagement of a wide range of stakeholders within and outside the organization. | | Candidate will provide management expertise by engaging in day-to-day operations of GOS and working very closely with all stakeholders, technical and operational staff, to meet business objectives. At times, this role is responsible for delivery of the system solutions and managing a team of software professionals. | | Candidate should have a strong management background in IT industry, have knowledge of Software Development Life Cycle (SDLC) methodologies, and be able to manage vendor teams located in US (onshore), India (offshore) or other MAXIMUS international offices. Successful candidate is expected to constantly look out for opportunities to enhance quality of services provided to different groups within the organization. Candidate will be responsible for management of implementation and post deployment support of enterprise applications by the offshore and onshore teams. | | Job Duties/Responsibilities: | • Solid understanding of Onshore-Offshore operational model and extensive experience managing one or more teams spread across different geographies: US locations (Onshore), vendor locations within United States (Nearshore) and vendor locations in other countries (Offshore). | • Ability to ensure smooth day-to-day operations and coordination between Onshore, Nearshore and Offshore team members through regular video/voice calls, email and other communication channels like Lync, Teams, Slack, etc. | • Demonstrated experience performing a full range of project management activities, including oral and written communications and formal programmatic documentation. | • Manage International IT support initiatives for Maximus locations in other geographies. | • Build and manage strong relationships with IT teams across Maximus locations outside United States. | • Demonstrated experience and solid understanding of strategic planning in large organizations, change / transition management, portfolio management, financial management, and corporate dynamics. | • Demonstrated experience with business process workflows and analysis, systems integration, and identification of savings opportunities. | • Demonstrated experience performing software and platform integration, and technical applications development, testing, configuration, and deployment. | • Demonstrated experience managing multiple programs with diverse technology baselines, development methodologies and geographically distributed personnel. | • Provide support to the team providing insightful solutions and assist with determining and implementing both technical and business goals, in consultation with top management, and make detailed plans to accomplishment those goals. | • Develop and maintain project schedules, facilitate monthly scheduled meetings, review updates and discuss progress and associated risks and interface with other functional areas where necessary. | • Conduct recurring meetings with internal and external stakeholders and ensure smooth operation. | • Ability to perform administrative responsibilities such as managing requisitions, hiring, approving timesheets & invoices, performance reviews and monthly/quarterly budgeting and forecasting. | • Update resource and budget trackers in Excel. | • Create/modify artifacts and deliverables expected from the SDLC and change management process such as project charter, proposed solution documents etc. | • Manage performance and progress against the plan and ensure accurate forecasts with commensurate action plans. | • Provides accurate monthly forecasts of cost, schedule, and resource utilization. | • Follow the prescribed SDLC processes by updating the relevant systems with the most up to date information. | • Ability to methodically approach and resolve conflicts within the teams or team members. | • Prior experience of technical management in technologies like Java, .NET, Spring, Amazon Web Services. | • Experience using Microsoft Project or EPM. | • Experience with IT Tools like Cherwell, ServiceNow, Confluence, JIRA etc. | • Ability to self-learn, act on own initiative and work in a dynamic environment | • Strong verbal communication and documentation skills. | • Strong customer service skills. | • Experience running startup projects with aggressive timelines. | • Strong understanding of SDLC methodologies such as Waterfall, AGILE, SCRUM etc. | • Knowledge of policies, standards, procedures, and techniques used in IT projects is required. | • Ability to work effectively and efficiently in high performing and self-governing teams. | • Ability to work independently on any size project. | | Required Skills and Experience: | • Prior experience of technical management in technologies like Java, .NET, Spring, Amazon Web Services. | • Experience using Microsoft Project or EPM. | • Experience with IT Tools like Cherwell, ServiceNow, Confluence, JIRA etc. | • Ability to self-learn, act on own initiative and work in a dynamic environment | • Strong verbal communication and documentation skills. | • Strong customer service skills. | • Experience running startup projects with aggressive timelines. | • Strong understanding of SDLC methodologies such as Waterfall, AGILE, SCRUM etc. | • Knowledge of policies, standards, procedures, and techniques used in IT projects is required. | • Ability to work effectively and efficiently in high performing and self-governing teams. | • Ability to work independently on any size project. | | Technical Skills and Desired Proficiency: | • Hands on with Microsoft Excel with an ability to create/merge large worksheets. Experience with Macros. | • Hands on with Microsoft Word, PowerPoint, Visio and Project. | • Good to have experience with Confluence, Sharepoint and JIRA. | • High level understanding of cloud infrastructure and CICD pipeline. | | Other Desired Skills | • Hands on experience in working with teams across different geographies across the globe. | • Prior experience of managing infrastructure support projects like NOC, SOC, Service Desk, Telephony, etc. | • Knowledge of policy governing the Health and Human services programs such as Medicaid, CHIP, Long Term Services and Child Support. | • Experience working on state MMIS systems or implementing system solutions to support Integrated Eligibility (Medicaid. CHIP, TANF, SNAP, LTSS). | | Education/Requirements: | • Bachelor’s Degree with 7-10 years of relevant experience | • PMP Certification. | • IT-related Certifications or Degree | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner) | | Travel Requirements | • Position requires about 20% travel. | • Candidate must be open for domestic and international travel. | | Work Schedule: | • M-F, 8am – 5pm | • Temporarily remote, expectation to have on-site responsibilities once the Reston/Tyson Office is opened.
Job Locations US-WV-Morgantown
Requisition ID 2021-71343
Job Description: | | The Windows Desktop Security Engineer is a member of the ITSS Desktop Engineering team and serves a security liaison between Desktop Engineering and other ITSS teams including Service Desk, Desktop Support, Networking, Data Center, Applications, and Cyber Security. The Windows Desktop Security Engineer is responsible for maintaining vulnerability and patch compliance across NETL’s 1,600 administrative workstation environment. The position is also responsible for maintaining various endpoint management products including Palo Alto Cortex XDR (formerly Traps), McAfee ePolicy Orchestrator (ePO), Microsoft Systems Center Configuration Manger (SCCM/MECM), Windows Server Update Services (WSUS), and Flexera Software Vulnerability Manager (SVM) infrastructure. | While the position has “security” in the title, the role is primarily a Windows systems administrator/engineer position with a focus on security. As a member of the Desktop Engineering team, the candidate will participate in troubleshooting and resolving of third level trouble calls from the Service Desk. Some off hours work (typically 1 Saturday morning every 3rd month) to patch the NETL Citrix environment during designated preventative maintenance windows. | | Required Skills: | •Minimum of 8 years of experience in performing business-quality endpoint security engineering and support for a large user base or 6 years with a bachelor’s degree or 4 years with a master’s degree | •Experience with implementing and maintaining McAfee ePolicy Orchestrator (ePO), Palo Alto Cortex XDR (Traps), or similar endpoint protection solution is required. | •Experience with Microsoft Systems Center Configuration Manger (SCCM/MECM), Windows Server Update Services (WSUS), or similar endpoint management solution is required. | •Microsoft Desktop (Windows 7/8/10/11) and Windows Server (Windows 2012/2016/2019) administration and Active Directory experience is required | •Must possess a proven ability to research, design, and implement technical solutions in an enterprise IT organization | •Must excel at solving technical problems and be able to work with minimal supervision to research, develop, and implement technical solutions | •Ability to recommend changes in procedures and processes to improve system performance, serviceability, and supportability | •Must possess professional oral and written communication skills, and expert organizational skills. | •Must be capable of working outside of standard business hours when necessary | | Desired Skills: | •Familiarity with federal security standards such as National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) and Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) is preferred | •Familiarity with vulnerability scanning products such as Tenable Nessus is preferred | •Experience in using PowerShell, VBScript, DOS batch, Installshield, and MSI scripting languages to automate the deployment of update packages and applications is preferred | •Experience with Microsoft Office 365 and 802.1x authentication is a plus | •Industry standard certifications (e.g. Microsoft, McAfee, Security+, CISSP, etc) are preferred. | | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-SC-Columbia
Requisition ID 2021-71404
*Offer is contingent on Bid award.
Job Locations US-SC-Columbia
Requisition ID 2021-71403
Additional Duties: | •Manage client contact for implementation throughout the implementation of the project. | •Track and post all implementation activities and documents to the collaboration server. | •Lead and participate in requirements and process analysis sessions and interviews. | •Create MS Project schedules to align with required timeline and scope (per RFP). | •Create and review project deliverables. | •Maintain project forecasts and budgets. | •Collaborate with various functional and technical teams (MAXIMUS and external partners) to ensure timeline, complete, and accurate implementations. | •Resolve data quality issues | •Compile and analyze necessary reports | •Ensure program implementation is compliant and overall service quality aligns to Maximus standards and expectations | | Additional Requirements: | •At least four (4) years of project management experience, PMP certification preferred. | •Must possess excellent organizational, interpersonal, written and verbal communication skills. | •Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population. | •Experience in managing both staff and processes, deadline-oriented work, budgets and revenue and profitability. | •Experience leading projects spanning multiple knowledge and functional disciplines with Health or Human Services experience a plus. | •Experience working as a team member and independently. | •Strong computer skills, including intermediate to expert skills in MS Office, MS Project, and SharePoint. | | *Offer is contingent on Bid award.
Job Locations US-NY-New York | US-NY-Brooklyn | US-NY-Bronx | US-NY-Staten Island | US-NY-Jamaica | US-IN-Rochester | US-NY-Buffalo
Requisition ID 2021-71231
Maximus is currently hiring for a Sr. Nurse Manager to support the Conflict-Free Evaluation and Enrollment Center (CFEEC). The CFEEC serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services.  The Sr. Nurse Manager will lead and support a team of Nurse Managers, use their leadership skills to support large and diverse teams and make a difference in the lives of the New Yorkers we serve. About the Conflict-Free Evaluation and Enrollment Center (CFEEC)The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services.  The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state! *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
Job Locations US-NY-New York | US-NY-Brooklyn | US-NY-Bronx | US-NY-Staten Island | US-NY-Jamaica | US-NY-Rochester | US-NY-Buffalo
Requisition ID 2021-71229
Maximus is currently seeking Quality Assurance Analysts to support the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  The Analyst is responsible for reviewing assessments to ensure accuracy and consistency and collaborating with other program staff.   About the PositionMaximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State. *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
Job Locations US-Remote
Requisition ID 2021-71394
The Director, Public Health Data and Informatics, will review, analyze, and evaluate public health IT systems and public health and health equity data in support of federal and state government programs and to determine how to optimize population health and program performance. This role will work for the Senior Director of Health Data Analytics to further develop and implement population data analytics services. | | Essential Job Duties: | •Analyzes and assesses population health surveillance and related IT infrastructure to identify weaknesses and develops and implements strategies for improvement | •Collects, analyzes and interprets both qualitative and quantitative data; performs epidemiological and statistical analyses to derive meaningful, actionable insights for stakeholders and partners | •Serves as subject matter expert (SME) in the area of population health data and informatics for peer analysts and other key stakeholders | •Attains a high degree of knowledge about relevant population health data and infrastructure including common public health use cases and user experience challenges | •Designs, develops, and architects data infrastructure solutions supporting or enabling analytic capabilities with a focus on usability and reliability | •Analyzes extracted data, reviews data for accuracy and looks for trends | •Assists in efforts to provide training, communication, presentations, and project documentation/artifacts | •Supports the Senior Director, Public Health Data Analytics, the project manager and/or product owner and stakeholders on project priorities | •Assists in maintaining project deadlines, budgets, and schedules | •Develops and produces reports as needed | •Performs other duties as assigned | | Education and Experience Requirements: | •Bachelor's Degree in a quantitative field such as Epidemiology, Informatics, Statistics, Economics, Engineering, or related field required | •Advanced degree in Epidemiology, Information Systems, Statistics, Engineering, or a related technical field preferred | •At least 3-5 years of experience in related field; this must include at least 2 years of experience providing relevant information technology and/or data analytics services in direct support of public health programs | •Experience providing relevant services to CDC or CMS and hands-on experience with public health surveillance data and infrastructure strongly preferred | •Experience in CDC surveillance system applications including NHSN, NEDSS, NVSS, BRFSS or NSSP preferred | •Practical knowledge of software application development and infrastructure modernization required | •Proficiency in epidemiological and statistical software packages (SAS, R, STATA, MatLab) and Microsoft Office applications, including Word, Excel, PowerPoint, Access, and Outlook required | •Experience with SQL and Python strongly desired | •Ability to use solid analytical and problem-solving skills | •Excellent oral and written communication skills | •Ability to work both independently with minimal supervision and cooperatively in a technical team.
Job Locations US-AZ-Phoenix
Requisition ID 2021-71360
Position is contingent upon award | | Required Qualifications | •Bachelor's or master's degree in computer science, MIS or a similar computer oriented major from an accredited college or university. | •Five (5) or more years of IT work experience of progressively responsible and directly related work experience | •Shall have or be capable of obtaining Top Secret (TS) security clearance. | •Experience in Monitoring and Reporting tools | •Advanced understanding of creating monitor templates and alert creation | •Strong understanding and experience with Patching tools | •Strong understanding of Windows and other Operating Systems level management | •Experience with security scanning software to include but limited to Nessus and Splunk | •Knowledge in ITSM (ServiceNOW) and other ticketing system software | •Strong knowledge setting up monitoring thresholds for all IT infrastructure device to include but not limited to Server (API, services and PERFMON), network related devices, cloud instances, storage arrays and database resources | •Strong communications skills and the ability to provide expert level updates across the department | •Working experience with reporting and trend analysis tools | •Microsoft Certified (Windows server certificate 2019 or higher) | | Location: Position will be based in Chandler, AZ
Job Locations US-AZ-Phoenix
Requisition ID 2021-71358
Position is contingent upon award | | The ITSM (ServiceNOW) ITSM Platform Lead is responsible for oversite in design, implementation, management, and reporting on the core ITSM processes, such as Incident, Problem, Change, Knowledge, Service Catalog, Service Portal, CMDB, Service Mapping, Service Catalog Software Asset Management, etc. They will serve as the subject matter expert in the specific process areas, representing the processes to all stakeholder, reporting on performance, and developing recommendations for continual service improvement. Work in conjunction with ITSM (ServiceNOW) development and administration teams to perform ITSM platform related tasks to include, but not limited to: | | •Serve as a liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. | •Plans, designs, and implements ITSM processes to meet current and evolving business requirements of internal stakeholders across the company | •Manages the development of procedures, work instructions, and templates to support process execution | •Manage all stages of the Service Delivery lifecycle including Service Strategy, Design, | •Transition, Operations, and Continual Service Improvement | •Leads the configuration and implementation of a solution that supports those processes | •Leverages knowledge and hands-on experience to identify and champion recommendations for improvements opportunities for each process area | •Monitors processes within the environment and throughout the ITSM process life cycle; validates adherence to specified process requirements and measurement activities; leads quality assurance activities related to process | •Ensures compliance with process-specific standards and policies | •Leads analysis, evaluation, and assessment of process performance measurements | •Applies process improvement, reengineering methodologies, and best practice principles to design and implement process modernization and improvements | •Oversee the configuration, deployment and implementation of ITSM related tools and processes | •Produce or provide quality control over contract deliverables. | •Provide proposed solutions and level of effort estimates to meet customers business requirements | •Work effectively in a multi-contractor environment | | Education and Experience | •Bachelor of Science in Information Systems, Information Technology, Management / Business Management, Engineering or Computer Science | •Experience (10+ years) establishing and implementing Project Management, IT Service Management (ITSM) services | •Excellent writing, speaking and interpersonal skills, with demonstrated client-facing roles. | •Background in Management Consulting, helping clients solve specific challenges or roadmap strategies to obtain mission objectives. Exhibit problem solving abilities and logical objectivity, with ability to apply research, analyze internal data, interview and extract pertinent information from people and prepare and present analysis. | •Experience (5+ years) with the aspects of ITIL processes encompassing Change, Knowledge and incident\Problem Management. | •Demonstrated experience leveraging the ITSM (ServiceNOW) ITSM platform | | Location: Position will be based in Chandler, AZ
Job Locations US-AZ-Phoenix
Requisition ID 2021-71359
Position is contingent upon award | | The NOC Team Lead will be responsible for making sure analysts that are responsible for ensuring infrastructure availability meet established SLA and performance metrics to a level acceptable to the government customer. You will provide management and support to vendor and technology diverse networks and infrastructures. You will be part of a highly technical team responsible for 24x7x365 support of a worldwide network containing over 2,800 networking devices that include switches, routers and firewalls. You will supports several network management systems that monitor the availability of the different layers of the IP stack (Devices, applications, interfaces, etc.) running in the environment. | | Duties: | •Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of analysts through incident resolution process | •Troubleshoot network systems when necessary and make improvements to the network | •Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts | •Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC | •Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance | •Support all operational security requirements for network devices and network operations tools applications | •Support of the following NOC functional areas that include, but are not limited to: Wireless LAN, Firewall management & Internet Protocol (IP) address management, Domain Name Server (DNS) administration | •Strong written and verbal communication skills | •Establish plans and goals for self that meet the customer current or future project’s needs | •Prepare or participate in preparing NOC performance reports as required | •Monitor, create, edit, and enforce all standard operating procedures, processes and timeliness | •Strong working knowledge of ServiceNow incident and problem management | | Requirements: | •Network Operations Center (NOC) Lead Required Qualifications | •Service Now (SNOW) experience and/or other service-related ticketing experience | •CCNA and/or CCNP certification or equivalent | •Certifications in additional networking tools (NetSight, InfoBlox, Prime, Jumpier, Network Monitoring tools, etc.). | •ITIL accreditation (at least at the foundation level) | •Knowledge of network operating systems (Cisco, Extreme, Juniper, etc.) | •At a minimum a bachelor’s degree and 3 years’ experience in the networking field or 5 years in a managerial/supervisory IT related field. | •Project Management Certification
Job Locations US-NJ-Lawrenceville
Requisition ID 2021-71307
Come Join Maximus as the Quality Manager to be part of the Implementation and Ongoing Management Teams to transform the delivery of a vital New Jersey State government program that serves millions of New Jersey Residents
The selected candidate will be a key resource in the successful implementation and execution of a large government contract - New Jersey Health Benefit Coordinator (HBC). New Jersey HBC Project will assist the state with eligibility determination, enrollment of eligible members into managed care organizations, conduct call center operations and conduct outreach/educational efforts.

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