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Search Results Page 16 of 22

Job Locations US-IN-Indianapolis
Requisition ID 2022-78697
As a Team Lead, you'll assist and foster the training environment for new hires through training, nesting, and into production. You'll act as an Eligibility subject matter expert for escalations, as well as being a point of contact for questions from the Eligibility Specialist and Sr. Eligibility Specialist staff, from new hires to tenured employees.
Job Locations US-NJ-Princeton
Requisition ID 2022-78687
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | This is a hands-on Technical Lead position with focus on Data/API integration, ETL and AWS technologies. Ideal candidate is a hands-on Technical Lead who can do development, provide technical leadership to the team and work with business stakeholders. | | Responsibilities | •Take ownership of multiple integration applications and become familiar with requirements, design, and technical details | •Contribute to requirements analysis, design, development, and post-production support | •Implement integration processes using – Talend, AWS Glue, AWS Athena, MySQL, SQL Server, Python, AWS Lambda | •Work with business/technical stakeholders to validate requirements and design ideas | •Provide 2nd level support during office hours and collaborate with external stakeholders for resolution of issues | •Collaborate and work together with offshore technical team to get the job done | | Required | •5+ years of experience in systems/data integration projects | •Excellent communication, troubleshooting and problem-solving skills | •Experience in implementing batch, real-time integration use cases involving variety of endpoints such as Databases, Web Services, REST APIs, Text Files, Message Queues/Streams, COTS products and SaaS platforms. | •Must have solid hands-on technical experience in Talend, AWS Glue, Athena, Python, AWS Lambda and writing complex SQL queries | •Experience with common web connectivity and integration standards/protocols such as XML, SOAP, REST, JSON, JDBC, OATH, JWT | •Must have experience of implementing integration processes that are fault tolerant and scalable. | •Highly proficient with data analysis and data modeling | •Should have excellent communication skills in both written and verbal English | •Ability to work as Technical Lead and provide guidance to junior members on the team | •Bachelor’s degree or equivalent job experience in Computer Science, or other IT-related field | | Nice to have | •Experience with AWS RedShift, IAM, Roles/Policies, Security Groups | •Experience with visualization/BI Technologies such as Power BI, AWS QuickSight, or others | •Knowledge/experience with Splunk | •Leading small teams (2-3 members), creating implementation work break down (WBS) structures
Job Locations US-NY-New York
Requisition ID 2022-77285
About the Conflict-Free Evaluation and Enrollment Center (CFEEC)The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!About the PositionIf you're looking for more than a job and want to make an impact in the healthcare industry, then this is the position for you. We're hiring a Remote QA Coordinator for the Complaints and Fair Hearings Unit. We are looking for an individual with a great eye for details and exceptional communications skills and an interest in the Quality Assurance field. Is that you?Position Summary- Represent CFEEC in Fair Hearings before Administrative Law Judges for disputed decision- Compile Fair Hearing evidence packages (case files) and handle appropriately (distribute, log, file, etc.)- Communicate information on Fair Hearing cases directly with state and local agencies, Administrate Law Judges, Plan’s legal representatives, consumer’s legal representative and/or advocates- Develop Fair Hearing conclusion reports using case notes, hearing information, etc. and present to project management and the client- Participate in the development of new project implementations and assist with project roll outs for State directives - Manage the complaint processHome Office Requirements:- Candidates must have their own cell phone- Maximus provides company-issued computer equipment- Reliable high-speed internet service with 100 Mbps download speed (you can test this by going to www.speedtest.net)What You'll NeedMust be knowledgeable about Conflict Free Evaluation and Enrollment Center (CFEEC) program policies and procedures, program objectives and enrollment processes; must have two (2) or more years working in New York Medicaid Choice programs; Must be capable of presenting at formal case hearings; ability to research and investigate root causes; gather and report programmatic data; must have strong analytical skills with the ability to successfully handle multiple tasks;  proficiency in Microsoft Word, Excel, and other computer software applications; excellent organizational, interpersonal, written and verbal communication skills; highly detail-oriented; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to work as a team member, as well as independently. Willingness to travel throughout NY State.
Job Locations US-WI-Madison
Requisition ID 2022-77185
Job Locations US-MS-Hattiesburg
Requisition ID 2022-77136
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Hattiesburg, MS; targeted start date is discussed with recruiter. This is an onsite, regular FT position.  Pay and Benefits:- Base rate $15/hr - $1,800+ in potential bonuses* - 401K with company match- Paid accrued Sick Leave and 11 paid holidays- Accrued PTO after 1 year of employment- Company paid, base employee Medical Coverage- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- Flexible scheduling options that meet lifestyle and family goals- A supportive environment with peers who share your passion for improving people’s lives- Career development and promotional opportunities- No cold calling, sales, or collection calls! *Eligibility requirements apply, ask your recruiter for more details 
Job Locations US-Remote
Requisition ID 2022-78084
Job Locations US-Remote
Requisition ID 2022-78465
MAXIMUS is looking for a candidate with experience architecting, developing, and implementing Enterprise applications. The role will include solution engineering, resource management, and implementation support. The individual must have over 10 years of experience implementing enterprise solutions with working knowledge across technology platforms. The candidate must have over 5 years open-source technologies-based development experience. Ideal candidate will have a wide range of experience architecting solutions on a variety of open-source technology platforms across the 4-tier architecture. The candidate must have proven experience to operate independently and demonstrate experience leading/guiding a team to architect, develop and implement business applications. The candidate is responsible for creating the overall technical vision and must be able to design, describe, manage, and fight for the resulting solution. | | Project Job Duties: | · Develop solution architecture (SA) and resolve complex issues in a variety of projects through requirements analysis, expert support, and project oversight | · Translate long-range functional vision and strategy into technical design | · Leverage the latest cloud native features to increase the efficiency of data solutions | · Collaborate with Product Manager, Business Analyst, and technical team to recommend solution architecture for identified business features | · Work with development leads to create solution and application designs; ensure alignment with architecture, patterns, and standards | · Work with agile team members to resolve implementation /code / technology / platform issues arising from business or technical requirements, design, code, and testing | · Work with other enterprise teams like cloud, platform, risk, and security to ensure new and existing solution architecture is aligned with corporate standards | | Required Qualifications: | · Bachelor’s Degree in Computer Engineering, Computer Science, or a related field with more than 10 years of relevant experience | · Minimum 5 years of experience in solution architecture and/or a combination of hands-on application development | · Hands-on and architectural experience with any of microservices, cloud native architecture, and/or container-based applications | · Familiarity with cloud solutions and development | · Practical skills and knowledge in business analysis | · Demonstrated skills with analytical problem-solving abilities | · Proven ability to collaborate with other team members to solve problems and actively incorporate input from various sources | · Strong written and verbal communication skills, including presentation skills to senior management both internal and external including SMEs
Job Locations US-Remote
Requisition ID 2022-77486
Minimum Requirements:- Must be an MD or DO with an active license to practice with no disciplinary history.- Must be board-certified in at least one of the following medical specialties: Pain Medicine, Occupational Medicine, Neurosurgery, or Orthopedic Surgery. Additional training in ortho-spine or hand surgery would be a plus for orthopedists but not required.- CA licensure preferred but not required. If employed without a CA license, a CA license must be obtained within the first 6 months of employment. Maximus will cover cost of obtaining license if necessary.- Must have at least 5 years of clinical practice experience post-residency.- Must be in active clinical practice at least 24 hours/week. - Prior clinical experience treating workers’ compensation patients would be a plus. Preference given to prior experience within the California workers’ compensation system. - Prior experience performing utilization reviews or appeals/grievances reviews would be preferred but not required.- Ability to communicate effectively in a remote work environment (Outlook, Word, Teams, Instant Messaging).- Ability to pass credentialing based upon URAC and company standards. - Excellent organizational, interpersonal, written, and verbal communication skills required.- Ability to work as a team member in a fast-paced, deadline-oriented work environment. - Meet or exceed all standards established for this position.- Demonstrate teamwork and promote positive company relations.- Perform other duties as may be assigned by management. - Reports to Medical Director. 
Job Locations US-Remote
Requisition ID 2022-78581
Maximus Federal is seeking a detail-oriented, results-driven and committed Genesys Engage Engineer to provide technical leadership and delivery of new capabilities and solutions across the Maximus Voice & Contact Center technology portfolio. This role will be responsible for the analysis, planning, evaluation, implementation, and validation of our MGEP Contact Center solutions. This role provides exposure to emerging Voice and Contact Center technologies and a great opportunity to work on highly visible strategic initiatives across all areas of Maximus Business Segments. Successful candidates will demonstrate technical skills; have experience in delivering quality technical solutions, demonstrate business acumen and discipline, as well as executing on our strategic technical vision. Candidates must have a willingness to understand existing processes and systems and possess strong interpersonal and communication skills. She/he should be able to make decisions quickly in consultation with team members and be able to build relationships, actively participate in teamwork, and understand the dynamics and critical nature of the business. | | Position is remote within United States only. Selected candidate may be requested to work periodically on site at a Maximus office. | | | •Provide technical aptitude in various contact center initiatives (review, input, recommend) by enforcing the vision of platform reference architecture and ensuring alignment to strategic roadmap keeping in mind cross-functional impacts, integration across the organization and architecture rationalization, in partnership with solution architects and other technical peers. | •Participate in pilot development, troubleshooting, and code modifications. | •Provide oversight in the planning, evaluation, recommendation, implementation, and validation of new/emerging technologies. | •Collaborate with the architecture team to ensure that the technical solution designs and implementation are consistent with the architectural vision, as well as to drive the business through technical innovation using newly identified and emerging technologies. | •Function an expert and advocate for various contact center capabilities, requiring depth and breadth in their knowledge of the business processes, technologies, applications, integration and interfaces. | •Identify, evaluate and assess risks to mitigate them and eliminate any factor that might hinder the successful delivery of a solution. | •Collaborate with vendors and platform teams to optimize new product and service offerings. | | Minimum Qualifications: | •Bachelor's degree in Computer Science or a related discipline. | •At least three (3) years of related experience | •Two (2) to three (3) years of experience installing & Configuring Genesys Contact Center solutions to provide IVR, Queuing & Routing, Callback Assist, Recording Services, WFM/WFO, Analytics, Digital Service Products (IVA/Chat/Text/SMS) and Omni channel services. | •Knowledge in chatbots (like Lex, Dialog Flow and Nuance). | •Experience across the Genesys product line, with a background in Network, telephony, database, server administration, and development skills on the Genesys Engage product a plus. | •Telephony Understanding within the Genesys stack relating to implementing and troubleshooting SIP and Routing flows. | •Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts. | •A working knowledge of Genesys engage reporting platform and ability to build customized reports reports. Innovative mindset, problem-solving skills. | •Experience with cloud technologies (Azure, GCP, AWS, etc.) is a plus. | •Experience with Containerized Genesys Engagement architecture is a plus. | | **Position is open to candidates authorized to work within the US without sponsorship
Job Locations US-Remote
Requisition ID 2022-78464
Sr. Cloud Architect (Google Cloud Platform) | | The Cloud Architect is an accomplished technical leader, proactive customer-focused advocate, a team player with solid understanding of cloud computing and technology systems, as well as experience designing and transferring applications to the cloud. The candidate will be responsible for architecting highly scalable, available, and elastic solutions that implement industry best practices using cloud-based solutions with specific understanding of Google Cloud Platform (GCP) and familiarity with Amazon Web Services (AWS). | This individual will be involved in the design, review of architectures, and construction of cloud service provider environments. The candidate should have a positive attitude and excellent communication skills to effectively share the knowledge. The candidate must have hands-on experience evaluating and implementing cloud strategies and program architecture. The candidate must have hands-on experience with architecting cloud solutions and migrating on premise computing to cloud infrastructure. The ideal candidate will have a strong foundation, supporting deployments in a GCP environment. | | Project Job Duties: | · Provide guidance and technical oversight, brainstorm solutions, conduct architecture and design reviews to support internal teams as well as end clients | · Present technical solutions, guidance, governance and participate in architecture and design reviews | · Architect, design and lead the efforts in securing the cloud solutions | · Create a well-informed cloud strategy and regularly evaluate cloud applications, hardware, and software | · Responsible for gathering system requirements working with application architects, product owner, and technical leads | · Responsible for generating scripts and templates required for the automatic provisioning of resources | · Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings | · Stay well-informed of failures and complications related to a cloud offering | · Collaborate with the development teams to enable their applications to run on Cloud infrastructure | · Support client using Agile and DevSecOps Methodologies | · Build and improve the CI/CD pipelines | · Build and maintain highly available systems on Kubernetes with auto-scaling | | Required Qualifications: | · Bachelor’s Degree in Computer Engineering, Computer Science, or a related field with more than 10 years of relevant experience | · At least 5 years of Cloud platform Engineering experience including architecting cloud solutions at an enterprise level | · Direct experience with GCP and familiarity with AWS | · Development experience with programming/scripting languages: Java/J2EE, Python, JavaScript frameworks (NodeJS, Angular), Web Services | · Experience with Agile/continuous integration/DevSecOps | · CI/CD pipeline implementation and usage – leveraging tools such as Jenkins, Ansible, Tower, Veracode, CAST, and test automation tools (IBM RFT, Selenium, etc.) | · Ability to influence peers and superiors (technical and business) the strategic direction of overall solution
Job Locations US-NY-New York
Requisition ID 2022-78495
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. Together, we’re meeting our mission of Helping Government Serve the People through this program. About the PositionNYMC is hiring two Call Center Supervisors who will guide and lead a team of Client Service Representatives in the NYC Call Center. The Call Center unit responds to enrollment service calls, educate clients on managed care, assesses client healthcare needs and assists clients in choosing health plans.  We’re seeking a supervisor who has outstanding communication skills, is able to understand and explain procedures to their team and customers and is customer-service focused to lead a team of CSRs. If you thrive as a leader and are interested in growing your career in the health services industry, then this is the organization for you.  We're looking forward to meeting you! Applicant must be located in the NYS tri-state area.  Position Summary- Supervises enrollment staff, including the functions associated with the call center.- Monitors the performance of assigned staff, providing feedback and education to staff to improve performance.- Assists Client Service Representatives and Lead Client Service Representatives in responding to enrollment services calls when needed.- Conducts annual home-visit inspections of assigned Telecommuting CSRs.- Some Saturday/Sunday work required. What You Will Need:- College degree or an equivalent combination of education, technical training and/or work experience considered in lieu of degree- 1 – 3 years of supervisory experience- 2 years of experience in a call center environment or other related experience - Ability to manage a high level of confidentiality; Proficient in Microsoft office suite; Excellent organizational, interpersonal, written, and verbal skills with the ability to effectively manage multiple channels of customer communications including phone, e-mail, Internet, Intranet and related technology.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-Remote
Requisition ID 2022-78579
The primary purpose of the position is to provide contracts and legal support to a variety of business units throughout the Company. In this capacity, the Counsel will, among other functions, review requests for proposal from State and local government clients to determine corporate risk and assist with bidding strategy decisions; review and negotiate contracts and other transactional documents, including prime contracts, amendments, change orders, license and software maintenance agreements, subcontracts, teaming agreements, nondisclosure agreements and vendor agreements; draft contractual language; prepare executive-level briefings; attend standing meetings for supported business units; ensure compliance with all Company processes and procedures for contract approval/execution; ensure compliance with Company policy on acceptable contract terms and conditions; and draft legal correspondences. Assist with projects and other assignments as requested.
Job Locations US-IN-Crown Point
Requisition ID 2022-78168
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Crown Point
Requisition ID 2022-78176
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-New Castle
Requisition ID 2022-78177
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Southbend
Requisition ID 2022-78178
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Fort Wayne
Requisition ID 2022-78179
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Marion
Requisition ID 2022-78180
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Marion
Requisition ID 2022-78181
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Indianapolis
Requisition ID 2022-78182
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.

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