As a Team Lead, you'll assist and foster the training environment for new hires through training, nesting, and into production. You'll act as an Eligibility subject matter expert for escalations, as well as being a point of contact for questions from the Eligibility Specialist and Sr. Eligibility Specialist staff, from new hires to tenured employees.

As a Team Lead, you'll assist and foster the training environment for new hires through training, nesting, and into production. You'll act as an Eligibility subject matter expert for escalations, as well as being a point of contact for questions from the Eligibility Specialist and Sr. Eligibility Specialist staff, from new hires to tenured employees.

Pay and Benefits:- Pay rate $16.50 per hour- $1,500 Retention Bonus (eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New YorkPlease Refer to the Maximus New York Job Description Above 

Pay and Benefits:- Pay rate $16.50 per hour- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferredPlease Refer to the Maximus New York Job Description Above Essential Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.- Respond effectively to all forms of inbound and outbound contacts.- Track and document all inquiries using the applicable systems.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Facilitate translation services for non-English speaking callers according to procedures.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.Minimum Requirements:- High School diploma or equivalent with 6 months- 2 years of experience.

Position is a Hybrid Schedule (commutable to Quincy, MA)Join Maximus as the dynamic Senior Manager and help Maximus elevate the healthcare experience that changes lives

Please Refer to the NYSOH Maximus Job Description Below Pay and Benefits:- Pay rate $18.00 per hour- $1,500 Retention Bonus (eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish and English -or- Bilingual Haitian Creole and English- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferredPlease Refer to the NYSOH Maximus Job Description Above

Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Winchester, KY; targeted start date is discussed with recruiter. This is an onsite, regular FT position.  Pay and Benefits:- Base rate $16.18/hr - $1,800+ in potential bonuses* - 401K with company match- Paid accrued Sick Leave and 11 paid holidays- Accrued PTO after 1 year of employment- Company paid, base employee Medical Coverage- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A supportive environment with peers who share your passion for improving people’s lives- Career development and promotional opportunities- No cold calling, sales, or collection calls!*Eligibility requirements apply, ask your recruiter for more details

Maximus is currently hiring a Senior Director-Clinical Operations.  This position will be responsible for the oversight and management of our non-clinical programs and will report directly the Sr. Vice President-Health Solutions and Clinical Services. The Senior Director will also be responsible for strategic planning and tactical execution for organizational excellence by directing, communicating, organizing, resourcing, monitoring, performance managing and engaging a talented workforce to facilitate the delivery of customer focused, efficient and continuously improving products and services.   About the PositionMaximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State.  

Maximus is currently hiring for a Nurse Practitioner! This position supports the Independent Practitioner Panel (IPP) by being actively engaged with their immediate team and communicating with staff across the program to support program quality.  The incumbent participates in the ongoing operation of an effective quality monitoring program by developing work instructions, conducting quality reviews, providing related training and guidance to program staff, and participating in audits to support completeness, accuracy, and consistency.  The NP QA may conduct clinical appointments, as needed. Please note this is a regular, full-time position.  The six (6) month time in title requirement has been waived for this position for internal staff.