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Search Results Page 17 of 22

Job Locations US-IN-Terre Haute
Requisition ID 2022-78183
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Evansville
Requisition ID 2022-78184
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Jeffersonville
Requisition ID 2022-78185
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-West Lafayette
Requisition ID 2022-78186
The Quality Improvement Specialist (QI Coach) will partner with operations to coach individuals and small teams on quality score improvements. | | Essential Duties and Responsibilities: | •Responsible for assisting with development of job aides, completed quality audits, and delivering training. | •Audit functional areas and provides recommendations for improving systems, processes, and procedures. | •Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings. | •Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs. | •Provide Team Lead with feedback regarding QA/QI processes, tools, and systems. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.
Job Locations US-IN-Evansville
Requisition ID 2022-78362
Job Locations US-IN-Jeffersonville
Requisition ID 2022-78391
As a Team Lead, you'll assist and foster the training environment for new hires through training, nesting, and into production. You'll act as an Eligibility subject matter expert for escalations, as well as being a point of contact for questions from the Eligibility Specialist and Sr. Eligibility Specialist staff, from new hires to tenured employees.
Job Locations US-IN-Evansville
Requisition ID 2022-78360
As a Team Lead, you'll assist and foster the training environment for new hires through training, nesting, and into production. You'll act as an Eligibility subject matter expert for escalations, as well as being a point of contact for questions from the Eligibility Specialist and Sr. Eligibility Specialist staff, from new hires to tenured employees.
Job Locations US-IN-Jeffersonville
Requisition ID 2022-78361
Job Locations US-VA-Arlington
Requisition ID 2022-78572
Who We Seek: | • Passion Seekers. You genuinely care about the work that you do and its impact on society. | • Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | • Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | • Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | Position Overview: | The Facilities Security Representative applies Intelligence Community Technical Specifications and Standards, engineering techniques, and on-site analysis to facility infrastructure projects supporting a customer in the Northern Virginia area. This position provides subject matter expertise in a variety of facility project management services and day-to-day security operations of Unclassified and Classified workspaces and Sensitive Compartmented Information Facilities (SCIFs) in leased and owned facilities. This position requires an active TS/SCI in DISS. | | Additional responsibilities include: | • Apply critical thinking and problem-solving techniques and clearly and logically articulate conclusions and recommendations, both verbally and in writing. | • Manage multiple projects, interfacing with client contacts as needed. | • Conduct vendor management activities to support facility requirements. | • Assist the government in developing SOWs, cost estimates, facility technical proposals, move-add-change requirements, AutoCAD drawings, Gantt charts, and project schedules for various facility projects. | • Assist the government in utilizing software tools such as Microsoft Project or MAXIMO. | • With government approval, facilitate internal and external working groups. | • Interface with facility occupants on project requirements. | • Assist in the development of budgets and the coordination of procurement activities pertaining to architecture and engineering, facilities management, and facilities operations and maintenance. | • Assist the government in monitoring compliance with environmental and energy efficiency legislation and mandates. | • Assist the government in providing quality workspaces. | • With government approval, serve as Site Security Manager to manage project design and/or construction efforts, to include schedule, funding, and day-to-day project oversight. | • With government approval, serve as Special Security Officer (SSO), and/or Special Security Representative (SSR) at designated location(s). | • Assist with the administration and implementation of policy-compliant information security (INFOSEC), physical security (PHYSEC), operations security (OPSEC), personnel security (PERSEC), communications security (COMSEC), security education, training, and awareness programs (SETA). | • Maintain, modify, and prepare for Government approval, security standard operating procedures (SOP), OPSEC plans, DD Form 254s, emergency action plans (EAPs), and program protection plans (PPPs). | • Assist the Government Security team in drafting, investigating, and processing of inquiries into reports of security incidents. | • Maintaining and updating a classified document and media control and accountability process. | • Conduct annual inventories of classified information IAW all applicable DoD security policies and local security SOPs. | | Basic Skills & Qualifications: | • Bachelor’s degree or higher in Architecture or Engineering (Civil, Electrical, Mechanical, or General) (A high school, vocational school, or trade school diploma and five years of work experience in a similar field may be substituted for degree requirement) | • 5 or more years of Special Security Officer / Special Security Representative experience | • 5 or more years of federal or DoD secure facility management experience, to include all phases of the facility lifecycle process planning, programming, design, SCIF construction IAW Intelligence Community Directive (ICD) 705, SCIF Accreditation, and implementation of SCIF SCI Management Programs | • SCIF Site Security Manager experience | • Knowledge of Computer Aided Facility Management (CAFM) systems | • Demonstrated experience using at least one of the following tools: Archibus, MAXIMO, Microsoft Access, Microsoft Project, and Microsoft Office | • Demonstrated experience handling multiple, demanding, and complex tasks in a timely manner with accurate results | | Preferred Skills & Qualifications: | • Master's degree in architecture, architectural engineering, or a related technical degree from an accredited school | • Professional Engineering License (PE), Registered Architect (RA), Certified Facility Manager (CFM), Project Management Professional (PMP) or American Institute of Architects (AIA) certification | • International Facility Management Association (IFMA) Certification | • Center for Development of Security Excellence (CDSE) Security Professional Education Development (SPēD) Certifications | • SCIF Construction and implementation / application of ICD 705, Intelligence Community Standard (ICS) 705-1, and ICS 705-2 | Years of Experience: 10 or more years of security experience in a DoD environment | | Minimum Education Required: Bachelor’s Degree | Clearance Required: Active DOD Top Secret with SCI | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. All employees will need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-NY-Albany
Requisition ID 2022-74694
Pay and Benefits:- Pay rate $16.50 per hour- $1,500 Retention Bonus (eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New YorkPlease Refer to the Maximus New York Job Description Above 
Job Locations US-NY-Rochester
Requisition ID 2022-74683
Pay and Benefits:- Pay rate $16.50 per hour- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferredPlease Refer to the Maximus New York Job Description Above Essential Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.- Respond effectively to all forms of inbound and outbound contacts.- Track and document all inquiries using the applicable systems.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Facilitate translation services for non-English speaking callers according to procedures.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.Minimum Requirements:- High School diploma or equivalent with 6 months- 2 years of experience.
Job Locations US-MA-Boston
Requisition ID 2022-78561
Position is a Hybrid Schedule (commutable to Quincy, MA)Join Maximus as the dynamic Senior Manager and help Maximus elevate the healthcare experience that changes lives
Job Locations US-NY-New York
Requisition ID 2022-74684
Please Refer to the NYSOH Maximus Job Description Below Pay and Benefits:- Pay rate $18.00 per hour- $1,500 Retention Bonus (eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish and English -or- Bilingual Haitian Creole and English- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferredPlease Refer to the NYSOH Maximus Job Description Above
Job Locations US-KY-Winchester | US-Mount Sterling | US-Richmond | US-Lexington
Requisition ID 2022-78298
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Winchester, KY; targeted start date is discussed with recruiter. This is an onsite, regular FT position.  Pay and Benefits:- Base rate $16.18/hr - $1,800+ in potential bonuses* - 401K with company match- Paid accrued Sick Leave and 11 paid holidays- Accrued PTO after 1 year of employment- Company paid, base employee Medical Coverage- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A supportive environment with peers who share your passion for improving people’s lives- Career development and promotional opportunities- No cold calling, sales, or collection calls!*Eligibility requirements apply, ask your recruiter for more details
Job Locations US-VA-Mclean
Requisition ID 2022-78443
This position requires the candidate to work with both internal and external stakeholders. With the primary objective of onboarding vendors into Maximus’ procurement tool Coupa and train those vendors on Coupa billing procedures. To succeed in this role, the Supplier Engagement Specialist should be an excellent communicator.
Job Locations US-KS-Overland Park
Requisition ID 2022-78477
Job Locations US-NY-New York
Requisition ID 2022-78327
Maximus is currently hiring a Senior Director-Clinical Operations.  This position will be responsible for the oversight and management of our non-clinical programs and will report directly the Sr. Vice President-Health Solutions and Clinical Services. The Senior Director will also be responsible for strategic planning and tactical execution for organizational excellence by directing, communicating, organizing, resourcing, monitoring, performance managing and engaging a talented workforce to facilitate the delivery of customer focused, efficient and continuously improving products and services.   About the PositionMaximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State.  
Job Locations US-Remote
Requisition ID 2022-78413
This successful candidate will support the Maximus Corporate Global Compliance Program including leading the Global Compliance Training Program. Review background investigations/dialogues and conduct adjudications and make hiring recommendations. Consult with Operations and Human Resources on best practices regarding various workplace scenarios, policies, and SOP’s (edits and applications), consistency of employment practices, historical trends, organizational development, and ethical behavior.
Job Locations US-Remote
Requisition ID 2022-78341
Maximus is currently hiring for a Nurse Practitioner! This position supports the Independent Practitioner Panel (IPP) by being actively engaged with their immediate team and communicating with staff across the program to support program quality.  The incumbent participates in the ongoing operation of an effective quality monitoring program by developing work instructions, conducting quality reviews, providing related training and guidance to program staff, and participating in audits to support completeness, accuracy, and consistency.  The NP QA may conduct clinical appointments, as needed. Please note this is a regular, full-time position.  The six (6) month time in title requirement has been waived for this position for internal staff.   
Job Locations US-KS-Topeka
Requisition ID 2022-78420
The Administrator will assist the department by performing any combination of entry- level clerical duties requiring general knowledge and the application of various work methods and procedures.

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