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Cyber Defense Incident Responder

: Maximus is looking for a Cyber Defense Incident Responder to support a federal client based in Washington D.C. | | Who We Seek: | •Passion Seekers: You genuinely care about the work that you do and its impact on society. | •Self-Starters: You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs: You bring fresh ideas to the table, work hard, develop business, and consistently seek new challenges. | •Collaborators: You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | The ideal candidate will be responsible for: | Intrusion detection support includes monitoring and responding to alerts triggered in the Security Information Event Management (SIEM) system tool or requests for assistance from customers. The Contractor shall use a variety of tools to investigate incidents and taking immediate action or recommending a course of action to safeguard the U.S. Courts’ systems. | | In support of Intrusion Detection, the candidate shall perform the following: | •Document all incidents and create a clear narrative that supports their conclusions. Providing Tier 1 support and escalating all events to Technical Leads for review before completing event notation to ensure accuracy and completeness. | •Accurately review, annotate, and resolve events identified for review by our sensors, customers, vendors, or partners. The candidate shall ensure that all incidents are supported with evidence and artifacts derived from analysis. The candidate shall draft an email notification for review and release by Tier 2 incident responders. | •Provide clear and actionable event notifications to customers. Notifications to customers must provide enough detail for a mid-level system or network administrator to understand what has occurred and what needs to take place to remediate the event. | •Immediately respond to all events identified and provide clearly documented analysis. The candidate will document all findings within the current SIEM and ticketing system in use and follow annotation procedures and documentation standards. | •Create a ticket in the SOC ticketing system for tracking and escalation purposes where a specific action is required for an event. | •Ensure efficient configuration and content tuning of shared SOC security tools to eliminate or significantly reduce false alert events. | •Perform ad-hoc analysis of events in the current SIEM and other SOC tools looking for malicious activity and other security related events that were not identified by the automated processes. | •Provide an immediate response to all customer inquiries and information requests. For tracking and metrics purposes, all interactions with customers will be recorded in the current ticketing system as soon as the incident is reported. | •Perform appropriate escalations for events, notifications, and non-responsiveness from customers. | •Provide analytics capabilities with respect to threat event data for visualization and trend analysis. Analytics capabilities include: | •Identify, retrieve, and report on specific SOC data | •Utilize visualization tools permitting the identification of trends in event data | •Enable users to display, sort, filter, and query data contained in event records of all types. | •Export record and analysis data in a variety of ways, including but not limited to, screen, printer, e-mail, text, HTML, Adobe PDF, and MS Excel | | Basic Qualifications: | •Minimum 5 to 8 years of commensurate experience and Bachelors’ degree in Information Systems, Computer Science, or related field is preferred. | •5+ years of Security Operations Center (SOC) experience. | •Direct experience executing Incident Handling and Response activities. | •Understanding of Security tools and the Security Stack - working knowledge of Splunk (Splunk Fundamentals I & II training). | •Understanding of network protocols and packet analysis tools. | •Ability to create SIEM Content and Correlation Rules | •Experience with FireEye | | Desired Skills: | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development (BD) | •Experience with financial management | | Security Clearance Requirement: | •U.S. Citizenship is required. | •Candidates must have the ability to obtain and maintain a Public Trust clearance. | | Years of Experience: Minimum 5 years of related experience | Certifications: Cybersecurity related certification a plus | Minimum Education Required: Bachelor’s Degree in related field | | #techjobs

Customer Service Representative – Dept. of Education (Remote near El Paso, TX)

Maximus is currently seeking Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position, but you must live within 1 hour of El Paso, TX and be willing to work onsite for up to one week. Training Schedule: Must be able to attend 4 weeks of Training (remotely – from home), Monday – Friday, 9am-5:30pm ET. No time off is permitted during training. Pay and Benefits:- Base rate = $15.00/hour- Additional bonuses available- Paid training- The opportunity to work from the comfort of your home- Supportive environment with peers who share your passion for improving people’s lives- A career path that unfolds based on how you want to grow within the company

RCC Eligibility Team Lead (Coach)

Supervisor

: The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.

Senior UX/UI Designer (3D Art) - Remote (WA/ VA/TX/CO)

: Job Responsibilities | • Create digital assets and environments, as well as real-time and pre-rendered photorealistic visualizations using traditional Digital Content Creation and 3D Graphics tools (e.g. Maya, 3ds Max, Blender, Zbrush, Photoshop, Substance Painter or similar packages) | • Develop creative artistic solutions while optimizing models for VR/AR, games or mobile apps | • Work with the Art Team to create production-ready files for use as renders | • Use the design process to create user flows, wireframes, and prototypes that successfully merge stakeholder and end-user needs | • Design and deliver high-fidelity wireframes optimized for a wide range of devices and interfaces | • Work closely with the UX/UI Team Lead to create usability strategies, test plans, and report deliverables | • Work closely with the Usability Lab Manager, Usability Lab SME and UX/UI Team Lead to conduct usability studies for a multitude of health-related products and services; analyze study data and identify trends that fuel report deliverables | • Collaborate with other UX designers, developers, project managers, and stakeholders in an Agile scrum environment | • Translate clients’ product vision into tangible digital experiences by researching, conceiving, sketching, wire-framing, prototyping, and testing experiences | • Identify design problems and devise elegant, simple solutions that are based on user needs and goals | • Make strategic design decisions related to core and new functions/features. Validate design decisions and concepts through user research, heuristic analysis, and user testing. | • Efficiently balance multiple projects and project types. | | Job Qualifications: | Bachelor’s Degree in Human Centered Design/UX (or equivalent nomenclature) or UX design certification | Bachelor’s degree in Design/Art, 3D Art, Game Design or equivalent combination of education, experience, and training or show a diverse portfolio of recent samples that demonstrate high artistic aptitude in modeling props, environments and characters, as well as high competency with lighting, texture maps, and shaders | • Two to three years of UX design experience (in industry, freelance, etc.) Preference will be given to candidates who demonstrate experience designing complex solutions for complete digital environments regardless of cumulative years of experience. | • Two to three years of experience successfully creating realistic characters, environments, virtual spaces, and 3D objects | • Strong working Knowledge of traditional Digital Content Creation and 3D Graphics tools (e.g., Maya, 3ds Max, Blender, Photoshop) | • Ability to understand color, visual compositions, and lighting | • Experience in AR/VR/XR and or game design a definite plus | • Firm research and usability foundation | • Experience planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. | • Proficient in visual and interaction design | • Experience with mobile and progressive web apps as well as websites and SharePoint sites | • Expertise in Adobe XD and Adobe Suite products | • 508 compliance and accessibility knowledge | • Experience in using UX design best practices with a deep understanding of mobile-first and responsive design. | • Ability to effectively work with clients to understand detailed requirements and design complete user experiences that meet client vision and end-user needs | • Strong written and spoken communications skills and ability to present ideas to all levels of stakeholders, including VIPs. | • Ability to iterate designs and solutions quickly, efficiently and intelligently | • Must possess problem-solving skills, an investigative mentality, and a proactive attitude with the courage to speak up and take charge when necessary | • Maintains growth mindset, is a team player and collaborates with team effectively. | • Ability to operate with minimal guidance and direction. | • Strong time and project management skills to ensure all deadlines are met | • Must have a valid driver’s license as some local travel is required. | • Must be able to obtain a Public Trust Clearance. | • US Citizenship Required | • Able to perform duties, deliver high quality results and work with a team remotely | | Prescreen: | Candidates must provide an on-line portfolio that heavily articulates your understanding of usability and the UX process through real-life application. | | #techjobs

Customer Service Representative – Dept. of Education (Remote Near El Paso, TX)

Maximus is currently looking for Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position, but you must live within 1 hour of El Paso, TX and be willing to work onsite for the first week. Training Schedule: Must be able to attend 4 weeks of Training (Remotely – from Home), Monday – Friday, 9am-5:30pm ET. No time off is permitted during training. Upon completion of training your work schedule will be assigned to you.

Customer Service Representative – Dept. of Education (Remote Near Greenville, TX)

Maximus is currently looking for Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position, but you must live within 1 hour of Greenville, TX and be willing to work onsite for the first week. Training Schedule: Must be able to attend 4 weeks of Training (Remotely – from Home), Monday – Friday, 9am-5:30pm ET. No time off is permitted during training. Upon completion of training your work schedule will be assigned to you.

Customer Service Representative – Dept. of Education (Remote Near Jacksonville, FL)

Maximus is currently looking for Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for the first week. Training Schedule: Must be able to attend 4 weeks of Training (Remotely – from Home), Monday – Friday, 9am-5:30pm ET. No time off is permitted during training. Upon completion of training your work schedule will be assigned to you.

Technical Analyst

Diagnostic Report Tracking Specialist- Veterans Evaluation Services

Diagnostic Report Tracking Specialists (RTS) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by following up on diagnostic results for VHA/VBA cases daily; following up on results requested by QA or the managers and investigating No Shows for diagnostic appointments. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

: Responsible for following up on diagnostic results for VHA/VBA cases daily. Following up on results requested by QA or the managers. Investigate No Shows for diagnostic appointments.

Supervisor- Operations Support, NYIA

About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About the New York Independent Assessor (NYIA)The New York Independent Assessor (NYIA) is a program for New York State Medicaid consumers who want to receive community-based long term care services and supports. A NYIA nurse meets with these individuals to assess how their care needs affect their daily lives. The results of this assessment determine whether these individuals qualify for these services under their Medicaid coverage. Maximus administers this program for the State of New York. Must be a resident of the New York tri-state area. This position is temporarily remote. Job OverviewCFEEC is hiring for an Ops Support Supervisor who will guide and lead a team of Ops Support Coordinators. The Operations Support units manage and maintain Practitioner appointments and workflows. The Coordinator teams ensure that a Practitioner is assigned to the right case at the right time and help to mediate when changes need to happen. Additionally, the Coordinators provide administrative support for case documentation. We’re seeking a Supervisor who has outstanding communication skills, is able to understand and explain procedures to their team and customers, and is customer-service focused to lead a team of Ops Support Coordinators. If you thrive as a leader and are interested in growing your career in the health services industry, then this is the organization for you. We're looking forward to meeting you! Must HavesYou’ll need to have a High School Diploma or equivalent with at least two (2) years’ supervisory experience. You’ll bring strong leadership skills, as well as demonstrate great communication skills. You are someone who is adaptable, patient, and solution oriented. Pay Transparency Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Min: USD $51,000.00/Yr. – Max: USD $58,000.00/Yr.

Diagnostic Scheduler- Veterans Evaluation Services

The Diagnostic Scheduler supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by scheduling appointments for veterans within time and distance guidelines set by VA. Working to find and negotiate appointments that are the most convenient for veterans as far as date and time of service and distance traveled. Schedulers will need to communicate with facilities to ensure they have all necessary veteran information, pertinent billing information and Doctor credentialing information pertaining to VES and its affiliates. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. #VESpriority #HealthcareJobs #AssistVeterans #ProblemSolving #OMSComments #CPRCertified #MedicalRecords #OfficeAssistant #MedicalAnalysis #VaJobOpenings#CareersForVeterans #JobsForMilitaryVeterans #PostMilitaryJobs #VaEmployment #ExMilitaryEmployment #HiringMilitaryVeterans #VaHiring #JobsForRetiredMilitary #VaClinicJobs

: Primary Responsibilities: | - Schedule veterans based on regional availability of facilities, availability of veterans and VA expectations while utilizing mapping software and other tools | - Prioritize scheduling based on VA and VES expectations | - Act as a point of contact for facilities in order to certify that veterans are seen according to VES guidelines and in a timely manner | - Access vendor websites and materials to coordinate shipping | - Assist diagnostic management with reschedules while adhering to internal and VA guidelines | - Ensure that all HIPAA standards are met throughout the scheduling and CAPS process | - Calculate mileage for VBA cases to safeguard the compensation of veterans for travel to Diagnostic appointments | - Assist diagnostic uploaders with redundancy checks by cross referencing facility correspondence with VES databases to ensure all diagnostic results have been received | - Assists add-on scheduler with last minute scheduling requests from the QA dept. | - Checks voicemail and email throughout the day to respond to facility and veteran inquires | - Attend to fellow Diagnostic Scheduler’s cases in the event that they are unable to do so. Including, but not limited to, refaxing orders, communicating with facilities, veterans, and various VES departments | - Communicating, through managerial staff, ways in which various departments could improve performance to ensure the completion of VES cases in the best possible manner | - Aid various individuals in other VES departments directly in relation to specific VES cases | - Maintain facility information and obtain up-to-date contact information for facilities in order to execute a cohesive scheduling process | - Continued monitoring of improvements in ICD10 coding, to certify that veterans are being seen for correct diagnosis

Project Manager

: Who We Seek: | | - Passion Seekers. You genuinely care about the work that you do and its impact on society. | - Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | - Entrepreneurs. You bring fresh ideas to the table, work hard, develop business, and consistently seek new challenges. | - Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | Qualifications: | | • 4-8 years’ experience as a project manager of a team size greater than 5 team members | • Strong writing skills and client presentation delivery with experience producing formal deliverable documents | • Proficiency with MS Office Suite or similar tools | • Experience with JIRA and/or Confluence | • Technical background such as a degree in engineering, computer science, or another related technical field | • Experience managing projects such as Software Development or Information Technology related projects | • Ability to effectively communicate both project and technical information to internal and external stakeholders | • Ability to exercise sound judgment and innovative thinking | | Responsibilities: | | • Project Managers will manage a team of both functional and matrixed team members to execute and document projects as they support the Performance Work Statement (PWS) | • Develop project schedules and documentation in support of project, providing regular updates to the government project manager, contracting officer representative, and all other relevant stakeholders | • Coordinate, prepare, and brief Program Manager and government management on project status at various milestones/stages in the project life cycle | • Coordinate with engineering, operations, and security for project initiation and execution throughout the life cycle of the project | • Document and mitigate the risks associated with each project and maintain a risk register | • Develop a budget, staffing plan, schedule for each project to successfully execute the project | • Monitor and adjust project financials to ensure each project stays within budget and scope | | Required: | •4-8 years as a Project Manager | •Certified Project Management Professional (PMP) | •Consulting Project Management Experience | •Bachelors’ Degree in Engineering, Computer Science, or another technical field | •Must be located on the Eastern Coast or willing to relocate to Washington, DC area | | Desired: | •Agile experience is desired

Facilities Liaison

: The Facilities Coordinator will serve as the liaison between Maximus, Subcontractors and our Client as it relates to facility, equipment, networks, and systems.

Analytics & Insights Lead / Analytics & Insights Manager

Experienced analytics and insights manager desired to support interesting healthcare opportunity. Manager will analyze data and information from multiple sources to determine trends, identify customer behaviors and gaps in information. Role requires critical thinking, ability to work with multiple tools, develop status reports, devise solutions to adjust channel mix. Manager will work with project team and analysts to complete full end to end analysis of our full omni-channel mix.

Quality Assurance Director - (Remote within Rancho Cordova, CA)

This role will allow for remote work provided the selected candidate lives within a commutable distance from the 11050 Olson Drive Rancho Cordova, California office Maximus plays a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. We are seeking an experienced Quality Assurance (QA) Director to lead the project’s quality organization to ensure quality standards are met in accordance with contractual service level agreements and the ISO 9001 standard. The QA Director will be responsible for overseeing the quality department, which is tasked with sampling and auditing of all operational areas, testing, automation, and process improvements, maintaining ISO 9001 certification, and ensuring our ability to continuously deliver the highest quality of service to our client. This is an exciting opportunity for a QA professional to manage and implement policies and practices consistent with national standards established by the ISO organization. The QA Director will identify and implement QA best practices and directly contribute to optimal quality outcomes and goals.

Customer Service Representative - Healthcare

Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Hattiesburg, MS; targeted start date is discussed with recruiter. This is an onsite, regular FT position. Pay and Benefits:- Base rate $15/hr - $1,000+ in potential bonuses* - 401K with company match- Paid accrued Sick Leave and 11 paid holidays- Accrued PTO after 1 year of employment- Company paid, base employee Medical Coverage- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- Flexible scheduling options that meet lifestyle and family goals- A supportive environment with peers who share your passion for improving people’s lives- Career development and promotional opportunities- No cold calling, sales, or collection calls! *Eligibility requirements apply, ask your recruiter for more details

Registered Nurse, Quality Assurance (Remote located in New York)

Maximus is currently hiring for RN Quality Assurance Specialists to support the Conflict-Free Evaluation and Enrollment Center (CFEEC). The CFEEC serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The Quality Assurance Specialist will bring robust qualifications and a strong desire to contribute their knowledge and expertise to a meaningful program. Specialists are on the front line of ensuring consistent and accurate assessment results by reviewing assessments and communicating with Nurse Assessors. About the Conflict-Free Evaluation and Enrollment Center (CFEEC)The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state! About the PositionWe are hiring for Quality Assurance Specialists! As a member of the CFEEC QA team, you'll bring robust qualifications and a strong desire to contribute your knowledge and expertise to a meaningful program. The Department is composed of small teams of QA Nurse Specialists, each led by a supportive Supervisor. Specialists are on the front line of ensuring consistent and accurate assessment results by reviewing assessments and communicating with Nurse Assessors. We're looking for team members with great attention to detail and strong communication skills. If this sounds like you, we're looking forward to meeting you!

MAXIMUS