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Job Locations US-NY-New York
Requisition ID 2021-68751
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the PositionMaximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations. We have numerous exciting opportunities for Clinical Educators. The successful candidates will be responsible for providing new hire and ongoing training to program staff. We're looking for people who are genuinely excited about educating and who are able to deliver training through a variety of platforms with energy and enthusiasm. You'll find that you are joining a hands-on, dynamic, and supportive organization where you’ll gain valuable training experience and grow as a healthcare educator.  We offer competitive benefits and growth opportunities in a supportive and collaborative work environment.  Take the next step in your career journey today and join our growing team!  Position Responsibilities- Create and develop a training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented- Develop assessments to measure and assess the effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicableRequired Experience- 2+ years formalized training or preceptor experience in a professional work environment- Experience designing remote learningRequired Qualifications- Bachelor’s DegreePreferred Qualifications- Master’s degree in Nursing, Education, Social Work/Mental Health- 2+ years’ work experience in training clinical staff, in a remote environment Home Office Requirements- Cell Phone:  Candidates must have their own cell phone- Computer Equipment:  Will be provided company-issued computer equipment- Internet:  Reliable high-speed internet service with 100 Mbps download speedAdditional RequirementsAll candidates must have or be able to obtain a New York State Identification Card or Driver's License
Job Locations US-TX-Pharr
Requisition ID 2021-69939
The Sr. Technician – Field Services position is responsible for responding to telephone calls, email, tickets, and personnel requests for technical support. | | Job Duties/Responsibilities: | • Identify, research, and resolves technical problems | • Document, track and monitor problems to ensure timely resolution within established SLA’s | • Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues | • Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems | • Correct application issues, solve network and security problems, and resolve common PC software and hardware problems. | • Provide hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware | • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals, Virtual Desktops/VMware, Workstations, Servers, Active Directory, Automated imaging solutions, PowerShell Scripting | • Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in- depth diagnostics | • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software | • Work with other IT departments and vendors to resolve technical issues beyond the scope of the Sr. Tech position. | •Work on a variety of projects requiring considerable judgement and initiative. | •Demonstrate in-depth understanding of technical tactics, and may have supervisory responsibilities. | • Resolve more complex technical issues submitted by less-experienced technicians. | •Participates in special projects as required. | • Perform other duties as assigned by management | | Education/Requirements: | • High school diploma or GED required | • Associate degree is preferred | • Minimum 4 years of related work experience required | • Excellent organizational, written, and verbal communication skills | • Computer literate and familiar with desktop support procedures | • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software | • Ability to install and deploy Windows based computers | • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint, | VMware, Active Directory, Automation scripting/IBM Bigfix/Altiris, automation of MS patching for desktops | • Knowledge of Internet Explorer software usage and configuration | • Ability to work well independently and in a team setting | • Adaptability, flexibility and ability to deal with ambiguity and change | • Excellent attention to detail and good analytical skills | • Ability to obtain a 6C Clearance. | | Physical Requirements: | • Ability to lift up to 40 pounds required | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Job Locations US-Remote
Requisition ID 2021-70199
The Senior Salesforce Business Analyst will be responsible for conducting analysis and discovery sessions with technical team and business stakeholders. This individual will also create user stories along with acceptance criteria based on the discovery sessions and discussions. This individual is responsible for performing gap analysis between business requirements and Salesforce out-of-box capabilities including mapping to standard/custom Objects and configuration items. This individual will work with an assigned Salesforce Architect and project manager to understand requirements, document the technical analysis outcome and create technical specifications as needed, and perform the validation and implementation of the solution. This role will take ownership of the assigned use case and drive the implementation with little to no supervision over the course of project sprints. | | Specific Duties & Responsibilities: | •Collaborate with Salesforce Architects and business stakeholders to perform business analysis and discovery sessions | •Create features, epics and user stories based on discovery sessions along with acceptance criteria | •Create high-level mapping, design and demonstrate the solution to stakeholders and sponsors | •Track user stories for build, test, acceptance and deploy | •Facilitate and manage user acceptance testing efforts | •Assist with post implementation analysis and validation activities | •Perform simple administrative tasks and generate reports as needed | •Support solutioning for MAXIMUS proposals | •Provide testing and validation support in all environments | •Other duties as assigned by leadership. | | Specific Requirements & Qualifications: | •A minimum of 5 years of related work experience with a Bachelor’s degree from an accredited university, or college required or equivalent work experience. | •Core background in IT and Business Analysis, including a minimum of 5 years of experience with Salesforce required | •Salesforce Admin certification is preferred | •Minimum 2 years of experience in an agile/scrum environment as an analyst | •Strong analytical skills with the ability to analyze process flows and perform functional analysis | •Proactive and creative problem solver with a strong understanding of Business Process | •Strong communication skills in both written and verbal English including presentation skills to senior management both to internal and external includes SMEs. | •Proven ability to collaborate with other team members to solve problems and actively incorporate input from various sources. | •Experience in various Salesforce offering such as Service Cloud, Sales Cloud, Salesforce Platform and clear understanding of limitations related to GovCloud and Commercial cloud
Job Locations US-VA-Richmond
Requisition ID 2021-70036
The Business Analyst on site shall provide oversight of all information management systems, telephony systems, etc. and lead development and production of reports and coordination with VaMMIS, VaCMS and other State systems as applicable.
Job Locations US-Remote
Requisition ID 2021-70040
MAXIMUS is seeking an experienced Active Directory Engineer to support a highly complex environment consisting multiple AD forests and over 30 domains with a future emphasis on cloud technologies and services. Advanced knowledge of Microsoft AD architecture and infrastructure (LDAP, Directory Replication, Group Policy, Azure AD, AADC, ADFS, ADDS, DNS, SSO, MFA, DHCP, etc). In this role as Active Directory Engineer, you will be collaborating with many other teams such as: security, compliance, server and application administration to ensure MAXIMUS AD is designed, configured and maintained as per our defined, regulated and audited policies and standards. This position will provide support and administration as well as design, implementation, testing, and maintenance of the MAXIMUS AD environment(s) and its services. This position will support and assist in design of highly complex, integrated solutions and procedures to facilitate the delivery of services and products. | | Job Duties/Responsibilities: | • The candidate should be able to perform engineering level work on Active Directory and Domain administration and demonstrate the ability to be a subject matter expert in AD technologies | • Administrate, design and develop integrated solutions to meet business requirements or enhance performance | • Will ensure continuity in the day-to-day operation of the Windows Active Directory multi domain infrastructure (LDAP, Directory Replication, Group Policy, Establishing Trusts, Organizational Units, DNS, DHCP, etc.) | • Provide technical consultation on current and proposed systems and applications to other organizations and clients | • Perform repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures | • Participate in Change Management process including research, documentation, planning and implementation | • Perform and evaluate cost analyses and vendor comparisons of software/hardware systems to ensure cost-effective and efficiency and measures feasibility of various approaches and makes recommendations | • Analyze potential systems investments and prepare supporting documentation for recommendation(s) to management and customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically | • Analyze and resolve program support deficiencies and conduct testing to enhance performance | • Conduct moderately complex projects or phases of significant projects; and coordinate the efforts of technical support staff in the performance of assigned projects | • Apply advanced methods, theories and research techniques and assist in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices | • Needs to be able to work in a team atmosphere, able to learn quickly, and be a self-motivator | • Perform root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation | • Provide work guidance to less experienced personnel | • Perform other duties as assigned by leadership | | Education/Requirements: | • Bachelor’s degree from an accredited college or university, preferred field of study in Information Technology or Engineering, or equivalent experience in lieu of degree | • Ability to achieve minimum 6C security clearance | • Experience with Windows Server 2008R2 – 2019 | •Experience in system engineering, operating systems, programming or architecture to include: At least 5 years of hand-on experience with Microsoft Active Directory, experience installing, configuring, upgrading and AD migrations; experience developing and implementing Clustering solutions; experience developing and implementing High Availability solutions | • Experience in environments requiring a strong understanding of DISA STIGs | • Experience and understanding of environments that have ATO boundaries | • Demonstrates advanced knowledge of Internet fundamentals (TCP/IP, DNS, SSL, HTTP) | • Availability to provide after-hours/on-call rotational support for a 24x7x365 operational environment | • Experience with certificate services/PKI administration | • Experience working/supporting Azure AD, AAD Connect, SSO, and MFA | • Strong experience managing AD using PowerShell | • Leadership skills to assist less-experience personnel | • Excellent interpersonal skills to interact with customers, senior-level personnel and team members, both written and verbal | • Proven ability to multi-task and to prioritize rapidly changing task assignments | • Analytical and creative problem-solving skills for the design, creation and testing of systems | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment
Job Locations US-IN-Indianapolis
Requisition ID 2021-64633
The selected candidate will be a key resource in the successful implementation and execution of a large government contract. This person will work closely with Operations, Support Services, Reporting & Analytics, and IT to ensure the KPIs and SLAs are met and exceeded and will be involved in continuous improvement efforts.
Job Locations US-NY-New York
Requisition ID 2021-68007
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the Conflict-Free Evaluation and Enrollment Center (CFEEC)The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have great opportunities across the state! About the PositionWe have numerous exciting opportunities for Clinical Educators. The successful candidate(s) will be responsible for providing new hire and ongoing training to program staff. We're looking for people who are genuinely excited about educating and who can deliver training through a variety of platforms with energy and enthusiasm. You'll find that you are joining a hands-on, dynamic, and supportive organization where you’ll gain valuable training experience and grow as a healthcare educator.  We offer competitive benefits and growth opportunities in a supportive and collaborative work environment.  Take the next step in your career journey today and join our growing team! Position Responsibilities- Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory- Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented- Develop assessments to measure and assess the effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculumReview, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicableRequired Qualifications- 2+ years RN experience in-home care, medical, surgical, geriatric, LTC and/or ambulatory care- Prior experience using the UAS-NY Community assessment tool- Formalized training or preceptor experience in a professional work environment- Experience designing remote learning- RN licensure in NY State - Bachelor’s DegreePreferred Qualifications:- Master’s degree in Nursing or Education- 2+ years’ work experience in training clinical staff, UAS audits, and/or experience in an ER or critical care setting.Home Office Requirements:- Cell Phone:  Candidates must have their own cell phone- Computer Equipment:  Will be provided company-issued computer equipment- Internet:  Reliable high-speed internet service with 100 Mbps download speedWork LocationWork location is remote.
Job Locations US-NY-New York
Requisition ID 2021-62118
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the Conflict-Free Evaluation and Enrollment Center (CFEEC)The Conflict Free Evaluation and Enrollment Center (CFEEC)  serves the State of New York by conducting a UAS assessment to determine eligibility for community based long-term services.  The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities for Regional Nurse Managers (and other positions!) across the state. About the PositionIf you are passionate about providing outstanding home assessment services to vulnerable populations and meet position qualifications, then we are excited to meet you!  We offer competitive benefits and the opportunity to grow your leadership skills in a supportive and collaborative work environment.  Take the next step in your career journey today and join our growing team! Position Responsibilities- Oversees the training and development of Nurse Evaluators.- Supervises the Nurse Evaluators in a designated region to assure quality, productivity, and timeliness of work completion.- Monitor the activities, schedules, productivity, and assessment results of an assigned group of Nurse Evaluators.- Reviews clinical documentation for completeness, accuracy and consistency for an assigned group of Nurse Evaluators.- Collects QA information from assigned Nurse Evaluators.- Disseminates policy, protocol change, and ensures implementation across the team.- Conducts scheduled and random assessment supervision visits to ensure customer satisfaction through the observation of the Nurse Evaluator’s interaction and communication with consumers as well as the application of the UAS-NY assessment tool.Required Experience- 4+ years RN experience in home care, medical, surgical, geriatric, LTC and/or ambulatory care- Prior experience using the UAS-NY Community assessment toolRequired Qualifications- RN licensure in NY State - Bachelors’ Degree in a health, social services, or communicationsPreferred Experience- Minimum of 1 year of supervisory experience in a clinical setting- MA degree in a health, social services, or communications field required.Home Office Requirements:Cell Phone:  Candidates must have their own cell phoneComputer Equipment:  Will be provided company-issued computer equipmentInternet:  Reliable high-speed internet service with 100 Mbps download speed
•Supervises the nurse assessors in a designated region | •Responsible for the training and development of Nurse Assessors | •Monitor the activities, schedules, productivity and assessment results of an assigned group of Nurse Assessors | •Reviews clinical documentation including pending denials for each regional Nurse Assessor in real-time | •Collect QA information from assigned nurse assessors | •Disseminate policy, protocol change, and ensure implementation | •Lead regular team meetings and act as the point-person for the region of Nurse Assessors | •Conducts scheduled and random post-assessment home visits to ensure customer satisfaction | •Promotes project image and goals through public speaking engagements and local professional presentations | •Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position | •Performs other duties as may be assigned by the Nurse Director | | Required EducationBA degree in a health, social services, or communications field required | Preferred EducationMA degree in a health, social services, or communications field required. RN licensure required | | Required Experience4+ years RN experience in medical / surgical / geriatric / LTC / ambulatory care; Minimum of five years of experience working in community settings involving health and human services; experience working with constituent groups | Preferred Experience | | Required SkillsComputer literacy; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; and proven ability to work with community groups | Preferred SkillsKnowledge of long term care services and programs | | Bilingual Preferred – Spanish, Russian, Haitian-Creole, Chinese | OtherWillingness to travel required; NY State Driver’s License required; vehicle may be required, depending on region
Job Locations US-TX-Greenville
Requisition ID 2021-69944
The Technician 2 - Field Services is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA. | | Job Duties/Responsibilities: | • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. This includes working with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business | • Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required | • Become the subject matter expert for various software applications and end point configurations for the business | • Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics | • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids | • Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed | • Serve as technical liaison between program staff and IT | • Perform technology upgrades and refreshes | • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production | • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets | | Education/Requirements: | • High School Diploma or equivalent with 2-4 years of relevant experience | Preferred Experience and Abilities: | • Comply with all company required policies, procedures and processes including but not limited to required training. | • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. | • Strong organizational skills and ability to multi-task in a medium-size business environment. | • Availability to respond to the needs of internal stakeholders. | • Responsible for adhering to established safety standards. | • Performs other duties as may be assigned by management. | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner) | • Ability to work in an office environment
Job Locations US-OH-Columbus
Requisition ID 2021-69262
POSITION SUMMARY: The Business Analyst primarily functions to review, analyze, and evaluate user requirements and system functionality. Tasks will include performing detailed requirements analysis, documenting processes, and validating system performance against requirements. The Business Analyst should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. Medicaid program and system experience are highly desired. | | JOB RESPONSIBILITIES: | •Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. | •Work closely with clients, technicians, and managerial staff. | •Perform user acceptance testing. | •Contribute expertise in provider services-related business functions, including advanced knowledge in the review and approval of provider eligibility | •Lead/support requirements and design sessions | •Analyze, document and clarify system business requirements | •Create Functional Design Documents for system enhancements | •Manage scope and implementation schedules for product releases | •Support federal system certification | •Execute system tests before User Acceptance Testing | •Maintain system documentation | •Interact daily with state clients and internal customers regarding system status and day-to-day processing | •Support user staff with analysis and resolution of issue reports | •Analyze complex data and measure outcomes | •Coordinate with technical staff to sufficiently understand technical requirements, specifications, and processes | •Interact with company and client managers and perform cost/schedule monitoring | •Other duties as assigned by management | | EDUCATION AND EXPERIENCE REQUIREMENTS: | | •A minimum of a bachelor’s degree or four years related work experience | •Two years of direct experience as a business analyst in design, development, testing, and implementation of software | •Knowledge of Medicaid and provider enrollment business processes | •Knowledge of system design and development process | •Strong understanding of system testing metrics, best practices, and methodologies | •Experience working with State government clients in the Medicaid systems domain preferred | •Strong interpersonal skills | •Excellent organizational, interpersonal, verbal, and written communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently
Job Locations US-WV-Morgantown
Requisition ID 2021-69842
As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
The ideal candidate will have the practical experience and technical skills to accomplish the following: | | •Provide onsite architectural and design support, development, and administration | •Provide for critical incident response and problem management including root cause of system problems, such as configuration issues resulting in operational performance degradation or system outages, supporting the Government with information and advice on the necessary correction actions and/or interim workarounds. | •Apply firmware patches and routine maintenance updates. (OS patching) in accordance with our vulnerability's remediation process, during scheduled preventative maintenance. | •Knowledge of virtualization platforms, such as VMware vSphere, Red Hat Virtualization, Openstack, Docker Containers, etc. | •Experience with the following technologies: storage environments, data center management, system configuration management, engineering drawings, system configuration management tools, shell scripting, and service requests systems. | •Create/update/execute required documentation, e.g., scripts, reports, pans, etc. Responsible for monitoring software upgrade requirements and ensuring compliance and compatibility with existing configurations. Including workbooks and SOPs (standard operating procedures). | •Provide an exceptional level of customer service while working in a fast paced, dynamic complex environment. | •Experience with parallel file systems. | •Work under little supervision on day-to-day basis. | •Participate in special projects as required. | •Determine the rationale and methods for upgrading the IT Infrastructure as required | •Perform system changes, updates, and maintenance (note, will require working off hours including some nights and weekends) | | Required Skills: | | Minimum of 5+ years of enterprise IT systems administration experience with Microsoft Windows. | | Qualifications: | | •Enterprise and technical level communication skills required. | •5+ years of experience in design and implementation of enterprise infrastructure systems and tools. | •5+ years of relevant hands on work experience in Microsoft Systems Administration. | •Possess knowledge of tracking and analyzing performance and resource utilization of the assigned systems, and shall have experience in recommending changes, upgrades, and enhancements based on the technical analysis. | •Perform daily operational duties of backups, maintenance on applications and OS, patching, tuning, and troubleshooting. | •Demonstrated significant experience in Microsoft Systems Administration (5+ years) | •Microsoft administration and best practices. | •General understanding of TCP/IP and related protocols. (HTTP, FTP, NFS, etc.) | •Experience with building open-source software from source code. | •Experience supporting large web applications environment. | •Familiarity with enterprise network architectures. | | Additional Qualifications: | | •HP Synergy Systems & 3PAR Storage systems | •VMware VCenter | •Microsoft Windows Server | •Microsoft Active Directory Services | •DHCP/DNS (DNSSEC) | •Office 365 | •SCCM / WSUS patching | •Monitoring Solutions | •Trend Analysis (Performance tuning) | •Data Center Design (Power, Heating and Cooling) | •Change Management procedures | •Software and hardware Warranty and Licensing management | •DISA-STIG Processes | •SolarWinds | | Years of Experience: 5 | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-Remote
Requisition ID 2021-69813
As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Essential Duties and Responsibilities: - Direct management of WFM / WFO activities and staffs in participating projects, including shared services contact center. Provide oversight of analyst activities on multiple projects. Analyze volume forecasts, productivity targets and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles. Shift optimization and schedule effectiveness. Service level risks related to scheduling and staffing; notify call center management and propose solutions. Forecasts for both call volumes and staff needed to ensure service goals are met. Ensure current standard / best practice tools, templates, and process are used effectively. Provide guidance on trouble points in WFM areas for projects and determine best support solution- including via Intellectual Shared Services. Coach and mentor WFM professionals on how to improve agent efficiency through application of WFM Best Practices. Contribute to the enhancement of WFM best practices and standards. Responsible for setting standards for WFM analyst and manager staffing headcount in projects. Interact and consult with Capacity Planning/Staffing Optimization on forecasting and capacity planning, and human resources on matters of recruiting, training, hiring and attrition. Provide functional support for the NICE/IEX platform to contact center WFM managers and analysts. - Perform other duties as assigned. | | Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees. Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Act as advisor to subordinate(s) to meet schedules and/or resolve problems. Develop and administer schedules, performance requirements; may have budget responsibilities. Frequent interaction with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team. Receive | assignments in the form of objectives and determine how to use resources to meet schedules and goals. Provide guidance to subordinates within the latitude of established company policies. Recommend changes to policies and establish procedures that affect immediate organization (s). | | -Minimum two years of Workforce Management experience | -Minimum one year of managerial experience including strong leadership skills, ability to mentor team members, excellent analytical and communication skills, and ability to interface at multiple levels | -Knowledge of forecasting methodologies | -Knowledge of scheduled efficiency and improvements | -Preferred – experience with NICE platform | -Preferred - Degree in management or data analysis fields
Job Locations US-Remote
Requisition ID 2021-69716
Maximus is currently looking for an IT Project/Program Executive Admin to work remotely at the Maximus Washington DC location. The IT Project/Program Executive Admin position provides technical  administrative support to project and operations management, schedules meetings and conferences, and maintains accurate department records. The IT Project/Program Executive Admin will have a basic knowledge and understanding of programming and technical terminolgy.  Will be providing technical administrative support to multiple management team members. This position is temporarily remote and will eventually require that the candidate report on site to Maximus Washington DC location.  As a federal contractor, Maximus is subject to the Executive Order on Vaccine Mandates. Considering these requirements, all employees will eventually be expected to be fully vaccinated as a condition of employment. The mandate could go into effect as early as 12/08/2021 and new hires/employees will be required to provide proof of vaccination.  
Job Locations US-VA-Arlington
Requisition ID 2021-69711
Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | Job Responsibilities: | The security engineering team culture promotes interaction among team members for determining best direction for both our team and client. Our team culture also promotes individual mentorship and technical career path growth in latest information system technologies. Our team constantly seeks out to provide smart and effective solutions backed by efficient team-built system architectures plus team documented and tested process and procedures. | | •Perform Certification & Accreditation (C&A), System Assessment & Authorization (SA&A) as part of NIST SP 800-37 Risk Management Framework (RMF) system and application accreditation | •Prepare Vulnerability Scanning test plans, coordinate testing, and conduct scans | •Analyze vulnerability scan results for validation and root cause | •Perform security system event analysis, investigation, and validation | •Provide incident response to classification spills, malware infection, misconfiguration exposure, internal inappropriate behavior and technical issue | •Perform Independent Security Assessment and Reporting (ISAR) as part of application System Development Lifecycle (SDLC) | •Participate in Lifecycle Management (LCM) Technical Change Control Boards (TCCB) providing technical guidance for security control compliance | •Participate in Security Architecture Review Boards as part of security system Operations & Management (O&M) sustainment and architecture enhancement | •Perform Security Technical Implementation Guide (STIG) and Federal Information Security Management Act (FISMA) assessments and annual reporting | •Perform Security control assessments as part of Continuous Monitoring NIST SP 800-53 V4 compliance sustainment for application, infrastructure, and network | •Task, track and mitigate Plan of Action & Milestones (POA&M) vulnerability scan and security assessment findings requiring mitigation. | •Privileged User Account Management and Role Based Access assignment | •Privacy Threshold Assessment (PTA) and Privacy Impact Assessment (PIA) as part of Personal Identifiable Information (PII) Management | •Maintain Change Management Plans (CMP), Incident Response Plans (IRP) Information System Contingency Plans (ISCP), and System Security Plans (SSP) | •Prepare and conduct training, exercises, and functional testing of IRP and ISCP | •Manage and infrastructure service account tracking repositories | •Operate and maintain (O&M) security assets that include Security Information and Event Management (SIEM), Intrusion detection (IDS), data loss prevention (DLP), and security audit log repositories and databases. | •Design, build, and maintain big data audit log management solutions using traditional and team developed tactics, tools, and repositories | | Ideal Candidate: Candidates who are highly motivated, passionate in their IT security tradecraft, and looking to make a positive difference every day are best suited for this position. Candidates should possess a general level of understanding and basic level of experience across all team roles and responsibilities with a concentration of significant experience in at least 2-3 skill sets below. | | Required Skills: | •BS degree in Computer Science or Information Technology (5 years experience without degree) | •3-5 years security system engineering, system operations & maintenance (O&M) Security Information & Event Management (SIEM), firewalls, Intrusion Detection Systems (IDS), Data Loss Prevention (DLP), audit log formatting/databases, and other types of data management technologies such as Splunk, ELK. | •3-5 years application development using software development lifecycle (SDLC) process and tools | •3-5 years system and application Certification & Accreditation (C&A), System Assessment & Authorization (SA&A), and/or Independent Validation and Verification (IV&V) | •2-5 years security system monitoring, syslog and traffic analysis, and incident response | •2-3 years developing and maintaining standard operating procedures and work instructions | •2-3 years fulfilling Information System Security Officer (ISSO) and/or Information System Security Representative (ISSR) role | •2-3 years fulfilling Windows and/or Unix administrator role or support | | Desired Skills: | •BS or equivalent + 7 yrs related experience, or MS + 5 yrs related experience | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development | •Experience with financial management | | Years of Experience: 5+ Years | Minimum Education Required: Bachelor's Degree | Must Have Active TS/SCI Clearance in JPAS/DISS | Due to federal client requirements, only US Citizens can be considered
Job Locations US-Remote
Requisition ID 2021-69791
As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
This position will work exclusively to drive revenue by selling specifically to Agencies within the Federal Government. As a member of the Maximus Federal Sales team, this position will be responsible for identifying, qualifying, capturing, proposing and closing new business opportunities for the company. This individual will initiate new business ideas and concepts to meet their targeted customers’ business needs. | | As a key leader of the Maximus Federal Sales and Business Development team, this position reports to the Vice President, Business Development & Sales for IT and Consulting Services. This position is responsible for generating, qualifying, and closing new business for the company in our target business areas. It is paramount this individual has a deep understanding of Department of Justice Information (DOJ) Technology (IT) programs and issues. This understanding is equality important for the Federal Bureau of Investigation (FBI) and other target agencies. This is an individual contributor role. | | Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels. In the Washington Technology 2020 Top 100 list, Maximus was ranked as a Top 5 Federal Contractor for Systems Integration; Maximus is the leading provider of integrated citizen engagement center services to government agencies; and is a market leader in innovative business process management (BPM) services and technology solutions. With more than 35,000 employees worldwide, Maximus is a proud partner to government agencies in the United States and throughout the world. | | Duties and Responsibilities include: | •Build and maintain an active pipeline of business opportunities at the DOJ, FBI, and other agency components, by leveraging their existing relationships, developing new relationships, attending government/industry events, working with business partners, and providing solution presentations | •Work as part of an integrated team with operations and capture organizations to drive the development of detailed and updated capture strategies for each opportunity to ensure Maximus’ solution is differentiated and competitive | •Aggressively add to the pipeline to consistently meet or exceed quarterly and annual signings targets | •Develop winning sales strategies and work in a team-oriented selling environment to include members of the team from our delivery organization, our solution organization, our contracts organization, hired business consultants and subject matter experts | •Design and drive customer call plans that engage clients up, down and around an opportunity’s sphere of influence to ensure a full, well rounded understanding of the Agency’ objectives are being met with Maximus’ proposed solution | •Design and drive the preparation for all customer meetings on opportunities. Ensure successful client meetings on opportunities by pre-determining the objective of the meeting and determine the criteria to use to determine success | •Develop and contribute to Maximus Account Plans for targeted Agencies that demonstrate a roadmap to winning new business year-over-year | •Contribute to the development of proposals, oral presentations, demonstrations, or other key selling tools | •Establish and maintain long-term relationships with customers in your targeted Agencies at the working level and up to "C" level government executives | •Effectively present to Maximus executives on your opportunities to ensure there is corporate understanding of what is needed to win, what resources must be allocated and what technical or other gaps must be closed in order to ensure a win/award to Maximus | •Actively participate in industry organizations where targeted agencies participate. Represent Maximus’ capabilities to government clients. | | Professional Experience/Qualifications | The ideal candidate will possess many of the following specific qualifications and experiences: | •Minimum 10 years of broad-based, progressive executive sales and business development experience | •In-depth understanding of the Federal Government contracting market | •In-depth understanding of the Department of Justice | •Demonstrated experience pursuing recent DOJ technology modernization programs through customer interaction, solution design, technical demonstrations, and identifying high performing teaming partners. | •Demonstrated success in shaping and winning opportunities in several of the following technical areas: DevSecOps, Agile Methodologies, Software Development/Engineering, Cyber Security, Application Development, Infrastructure Management, Cloud Services | •Proven knowledge of U.S. Government procurement process and Lobbying compliance at all levels of Government | •Extensive experience interfacing with multi-divisional, inter-agency teams, and "C" level buyers (CEO, CIO, CFO, Department Directors, etc.) | •Proven competency and demonstrated understanding of Federal government operations and contacts and developing “best value” solutions for Federal government | •Experience with effective management of large scale contract bids, negotiations, and client relations | •Ability to identify new markets and new business opportunities | •Ability to function well in a fast-paced environment | •Excellent written and verbal communication skills | •Unquestioned personal integrity and ethical behaviors | •Ability to travel up to 25% of the time | | Desired Characteristics | •Ability to partner, collaborate and influence others in a highly matrixed organization on a cross-functional team to achieve goals | •Excellent business strategy instincts – able to function well in a competitive, changing environment | •Effective problem-solving skills, one who anticipates issues and seeks out and analyzes information collaboratively to propose solutions | •Excellent organizational and leadership skills | •A personal style which encompasses a consultative approach to customer relationship management | •Intellectual curiosity, a strong work ethic and commitment to a superior work product | •Demonstrated ability to collaborate and build win-win partnerships within a firm/corporation, with a focus on understanding how to leverage technology differentiators | •Excellent verbal and written communication skills | •With full accountability for results, this person must be willing to exert themselves over sustained periods of time to accomplish their professional and personal goals while maintaining a strong level of mutual respect for peers, colleagues, and direct reports. They must set the standard for personal integrity, honesty, teamwork, and public accountability so as to motivate the entire team to the highest levels of commitment and personal effort. | •The successful candidate will possess an established professional reputation for excellence in services rendered, and the highest levels of personal integrity. | •Demonstrated success in shaping and winning opportunities in the following technical areas: DevSecOps, Agile Methodologies, Software Development/Engineering, Cyber Security, Application Development, Infrastructure Management, Cloud Services | | Education | •Bachelor's Degree from an accredited college or university in a field of Business or related subject, equivalent experience considered in lieu of degree
Job Locations US-Remote
Requisition ID 2021-69790
This position will work exclusively to drive revenue by selling specifically to Agencies within the Federal Government. As a member of the Maximus Federal Sales team, this position will be responsible for identifying, qualifying, capturing, proposing and closing new business opportunities for the company. This individual will initiate new business ideas and concepts to meet their targeted customers’ business needs. As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
This position will work exclusively to drive revenue by selling specifically to Agencies within the Federal Government. As a member of the Maximus Federal Sales team, this position will be responsible for identifying, qualifying, capturing, proposing and closing new business opportunities for the company. This individual will initiate new business ideas and concepts to meet their targeted customers’ business needs. | | As a key leader of the Maximus Federal Sales and Business Development team, this position reports to the Vice President, Business Development & Sales for IT and Consulting Services. This position is responsible for generating, qualifying, and closing new business for the company in our target business areas. It is paramount this individual has a deep understanding of Department of Homeland Security (DHS) Information Technology (IT) programs and issues. This understanding is equally important for Customs and Border Protection (CBP), Federal Emergency Management Agency (FEMA), Immigration and Customs Enforcement (ICE), Transportation Security Administration (TSA), and other target agencies. This is an individual contributor role. | | Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels. In the Washington Technology 2020 Top 100 list, Maximus was ranked as a Top 5 Federal Contractor for Systems Integration; Maximus is the leading provider of integrated citizen engagement center services to government agencies; and is a market leader in innovative business process management (BPM) services and technology solutions. With more than 35,000 employees worldwide, Maximus is a proud partner to government agencies in the United States and throughout the world. | | Duties and Responsibilities include: | •Build and maintain an active pipeline of business opportunities at DHS components listed above, by leveraging their existing relationships, developing new relationships, attending government/industry events, working with business partners, and providing solution presentations | •Work as part of an integrated team with operations and capture organizations to drive the development of detailed and updated capture strategies for each opportunity to ensure Maximus’ solution is differentiated and competitive | •Aggressively add to the pipeline to consistently meet or exceed quarterly and annual signings targets | •Develop winning sales strategies and work in a team-oriented selling environment to include members of the team from our delivery organization, our solution organization, our contracts organization, hired business consultants and subject matter experts | •Design and drive customer call plans that engage clients up, down and around an opportunity’s sphere of influence to ensure a full, well rounded understanding of the Agency’ objectives are being met with Maximus’ proposed solution | •Design and drive the preparation for all customer meetings on opportunities. Ensure successful client meetings on opportunities by pre-determining the objective of the meeting and determine the criteria to use to determine success | •Develop and contribute to Maximus Account Plans for targeted Agencies that demonstrate a roadmap to winning new business year-over-year | •Contribute to the development of proposals, oral presentations, demonstrations, or other key selling tools | •Establish and maintain long-term relationships with customers in your targeted Agencies at the working level and up to "C" level government executives | •Effectively present to Maximus executives on your opportunities to ensure there is corporate understanding of what is needed to win, what resources must be allocated and what technical or other gaps must be closed in order to ensure a win/award to Maximus | •Actively participate in industry organizations where targeted agencies participate. Represent Maximus’ capabilities to government clients. | | Professional Experience/Qualifications | The ideal candidate will possess many of the following specific qualifications and experiences: | •Minimum 10 years of broad-based, progressive executive sales and business development experience | •In-depth understanding of the Federal Government contracting market and procurement process | •In-depth understanding of the Department of Homeland Security | •Demonstrated success in shaping and winning opportunities in several of the following technical areas: DevSecOps, Agile Methodologies, Software Development/Engineering, Cyber Security, Application Development, Infrastructure Management, Cloud Services | •Demonstrated experience pursuing recent DHS technology modernization programs through customer interaction, solution design, technical demonstrations, and identifying high performing teaming partners. | •Understanding of leading DHS technology tools and platform including DevSecOps and automation tools, XaaS offerings, hybrid cloud, and others. | •Extensive experience interfacing with multi-divisional, inter-agency teams, and "C" level buyers (CEO, CIO, CFO, Department Directors, etc.) | •Proven competency and demonstrated understanding of Federal government operations and contacts and developing “best value” solutions for Federal government | •Experience with effective management of large scale contract bids, negotiations, and client relations | •Ability to identify new markets and new business opportunities | •Ability to function well in a fast-paced environment | •Excellent written and verbal communication skills | •Unquestioned personal integrity and ethical behaviors | •Ability to travel up to 25% of the time | | Desired Characteristics | •Ability to partner, collaborate and influence others in a highly matrixed organization on a cross-functional team to achieve goals | •Excellent business strategy instincts – able to function well in a competitive, changing environment | •Effective problem-solving skills, one who anticipates issues and seeks out and analyzes information collaboratively to propose solutions | •Excellent organizational and leadership skills | •A personal style which encompasses a consultative approach to customer relationship management | •Intellectual curiosity, a strong work ethic and commitment to a superior work product | •Demonstrated ability to collaborate and build win-win partnerships within a firm/corporation, with a focus on understanding how to leverage technology differentiators | •Excellent verbal and written communication skills | •With full accountability for results, this person must be willing to exert themselves over sustained periods of time to accomplish their professional and personal goals while maintaining a strong level of mutual respect for peers, colleagues, and direct reports. They must set the standard for personal integrity, honesty, teamwork, and public accountability so as to motivate the entire team to the highest levels of commitment and personal effort. | •The successful candidate will possess an established professional reputation for excellence in services rendered, and the highest levels of personal integrity. | | Education | •Bachelor's Degree from an accredited college or university in a field of Business or related subject, equivalent experience considered in lieu of degree
Job Locations US-NY-New York
Requisition ID 2021-69136
About Maximus Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid Choice New York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.  We're proud that over the past twenty years NYMC has grown and expanded across the state.  To date, we have helped millions of New Yorkers access the health services that best fit their needs.  We're proud to meet our mission of Helping Government Serve the People through this program. About the Position If you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative II for Canandaigua County. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services, and is growth-oriented. This position provides face-to-face, telephonic, and possibly virtual enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This position is office-based in Canandaigua County. Position Summary - Conducts face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices - Assists clients with the enrollment/disenrollment process- Interfaces with HRA or LDSS county staff and maintains professional and positive relationships with all HRA, LDSS staff, community groups, and clients- Conducts appointments to assist CYES Program eligible consumers complete their Medicaid application.- Conducts phone outreach to assist consumers with plan enrollment - May conducts shadowing / training activities with new hires- May receive, sort, and process enrollment/transfer and disenrollment forms- May review enrollment forms for accuracy and completeness- May be assigned one or more of the following processing tasks:- Data Entry/Data Entry QC- UAS- RL- Manual Notice production- Exemption and Exclusion- HPA/SPU- Certified Application Counselor (CAC)- Maintains updated knowledge of the New York Medicaid Choice Project- Raises issues of concern and/or problems to the Outreach operations Supervisor and/or ManagerMust Have:- Prior work experience in customer service, data entry and/or processing- Willingness to provide site coverage of neighboring sites is required; may be transferred to another site within the region- Proficiency in Microsoft Office applications as Excel, Power Point, and Word- Knowledge of population served- Must have own vehicle, valid driver’s license and insurance- Must reside in State of New York
Job Locations US-NY-Watertown
Requisition ID 2021-69537
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.  We're proud that over the past twenty years NYMC has grown and expanded across the state.  To date, we have helped millions of New Yorkers access the health services that best fit their needs.  We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative in Jefferson County. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services, and is growth-oriented. This position provides face-to-face, telephonic, and possibly virtual enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This position is office-based in Jefferson County Position Summary- Conducts face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices - Assists clients with the enrollment/disenrollment process- Interfaces with HRA or LDSS county staff and maintains professional and positive relationships with all HRA, LDSS staff, community groups, and clients- Conducts appointments to assist CYES Program eligible consumers complete their Medicaid application.- Conducts phone outreach to assist consumers with plan enrollment - May conducts shadowing / training activities with new hires- May receive, sort, and process enrollment/transfer and disenrollment forms- May review enrollment forms for accuracy and completeness- May be assigned one or more of the following processing tasks:- Data Entry/Data Entry QC- UAS- RL- Manual Notice production- Exemption and Exclusion- HPA/SPU- Certified Application Counselor (CAC)- Maintains updated knowledge of the New York Medicaid Choice Project- Raises issues of concern and/or problems to the Outreach operations Supervisor and/or ManagerWhat You'll Bring- Prior work experience in customer service, data entry and/or processing- Willingness to provide site coverage of neighboring sites is required; may be transferred to another site within the region- Proficiency in Microsoft Office applications as Excel, Power Point, and Word- Knowledge of population served- Must have own vehicle, valid driver’s license and insurance- Must reside in State of New York
Job Locations US-TX-Houston
Requisition ID 2021-67191
Customer Service Representatives supporting the Veterans Evaluation Services (VES) Contact Center, make an impact everyday by screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. *This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX location when needs arise. 
- Properly authenticate each caller before verifying or releasing any information | - Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams | - Verify and modify personal information | - Obtain scheduling availability and traveling availability of Veterans | - Confirm or reschedule appointments | - Properly modify changes and document information in OMS | - Forward calls to staff members in other departments | - Notify providers of cancellations for appointments scheduled within 72 hours from time of call | - Submit templates and other requests to various individuals and departments within the Agency | - Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company | - Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
Job Locations US-VA-Reston
Requisition ID 2021-69744
As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
The Senior Manager position will focus on MAXIMUS’ core businesses and adjacent markets, in industries such as government services (Federal, state, local, foreign), healthcare, BPO and other emerging technology areas. The successful candidate will coordinate and work with Business Leaders in formulating growth strategies, acquisition criteria and coordinate with functional support areas (finance, HR, IT, legal etc.) during the due diligence cycle. This role will work closely with the Business Leaders, the Chief Executive Officer, Chief Financial Officer, General Counsel and other members of the MAXIMUS Executive Committee. The Senior Manager of Corporate Development will report to the Senior Vice President of Corporate Development. | | Additional Essential Duties and Responsibilities: | - Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. | - Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. | - Follow processes and operational policies in selecting methods and techniques for obtaining solutions. | - Act as advisor to subordinate(s) to meet schedules and/or resolve problems. | - Often must lead a cooperative effort among members of a project team. | - Receive assignments in the form of objectives and determines how to use resources to meet schedules and goals. | - Provide guidance to subordinates within the latitude of established company policies. | - Recommend changes to policies and establishes procedures that affect immediate organization(s). | | Minimum Requirements: | - Bachelor's degree from an accredited college or university required, preferred field of study in Finance or Accounting | - Approximately two years of prior work experience in M&A due diligence at a top transaction services accounting firm, or related advisory | - Understanding, familiarity, or demonstrated interest in government services, business process outsourcing, healthcare markets, or new technology applications (such as social media, data analytics, mobility, and cloud) | - A passion for analytical finance | - Excellent organization skills, attention to detail, and work-ethic | - Strong oral and written presentation skills | - Excellent communications skills and team-work orientation | - Ability to work on several assignments concurrently within a fast-paced environment | - High standards of ethical behavior | - High level of energy, enthusiasm and commitment to make a material difference in peoples’ lives, especially the clients and populations that MAXIMUS serves.

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