The Quality Assurance Specialist, Call Center Operations is responsible for monitoring and scoring contact center calls, web chat, and other communication methods against a client scorecard. This information will be shared with Operations and Quality Improvement for remediation/coaching/process improvement. The QA Specialist will also provide audits for monthly client reporting. | | Essential Duties & Responsibilities: | •Evaluate agent performance, behavior, and adherence to project business rules and policies and provides feedback to designated QA/QI Specialists and QA Manager as a method for continuous improvement. | •Makes recommendations on developing new procedures and updates existing procedures when changes occur. | •Collaborates with the Training Staff for the purpose of achieving and maintaining quality assurance goals. | •Communicates QA findings effectively with necessary project staff to support and further QA goals. | •Remains up-to-date on all policies and procedures. | •Conducts operational staff observation sessions and provides feedback. | •Attends and participates in assigned classroom and CBT training courses. | | Minimum Requirements: | •High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience. | •May have additional training or education in area of specialization. | •Work on assignments that are moderately difficult, requiring judgement in resolving issues. | •Understand implications or work and makes recommendations for solutions. | •Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.
Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism. *Must live in or near Sacramento, CA **Candidates must be willing to travel to provide support to other clinics within the region. *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. Pay and Benefits- Paid, comprehensive training - Supportive work environment- Many opportunities for promotion and career advancement into global company
Assist providers and veterans on exam days in any manner needed. General problem solving in a solutions- oriented manner for both providers and veterans. Update case statuses as available. Must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.
Maximus seeks an implementation director with experience overseeing the implementation and integration of government systems and operational projects. The ideal candidate has experience in transformation projects, replacing legacy systems with modular, integrated systems and a background in Medicaid or healthcare systems. However, other system transformation and integration experience will be considered. | | | Essential Duties and Responsibilities: | | - Manage Maximus departments, in a matrix environment, to successfully implement new contracts. | | - Create and maintain project schedules. | | - Present status reports to internal and external clients. | | - Write and review project deliverables. | | - Participate in proposal development process. | | - Lead requirements gathering and analysis sessions. | | - Manage all client contact throughout the implementation of a complex project, including systems and operations projects. | | - Track all implementation activities and artifacts. Lead and participate in requirement and process analysis sessions and interviews. | | - Create MS Project schedules to align with required timeline and scope. | | - Create and review project deliverables. | | - Maintain project forecasts and budgets. | | - Collaborate with various functional and technical teams (Maximus and external partners) to ensure timeline, complete, and accurate implementations. | | - Contribute to corporate repository of project standards. | | - Contribute to proposal writing. | | Minimum Requirements: | | - Bachelor’s degree from an accredited college or university in Business, Management Information Systems, Computer Science, Public Administration, or a related field. | | - 10-12 years of relevant professional experience. | | - At least 7 years of project management experience which must include leadership of at least one complex project. | | - PMP certification strongly preferred. | | - Must possess exceptional organizational, interpersonal, written and verbal communication skills. | | - Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population. | | - Experience in managing both staff and processes, deadline-oriented work, budgets and revenue and profitability. | | - Experience leading complex projects spanning multiple knowledge, technical, and functional disciplines. | | - Health or Human Services experience a plus. | | - Experience working as a team member and independently. | | - Strong computer skills, including intermediate to expert skill level of MS Office, MS Project, and SharePoint. | | -Travel may be required to project sites during implementations | | -Knowledge of Medicaid Management Information Systems (MMIS) or Medicaid Enterprise Systems (MES) | | -Experience working on Medicaid modernization projects | | -Manage the implementation of MMIS or MES components or modules | | -Experience integrating complex system platforms across providers, members, and health plans
Are you a Proposal Writer who enjoys the challenge of writing proposals with a collaborative team? Are you looking for an opportunity to work with an established company that values enthusiasm and technical contributions? Maximus has an exciting career opportunity for a Sr. Manager, Proposal Writing position within the U.S. Services Business Development Proposals Group. | | This is a “hands on” proposal writing role and you will work with the Proposal Manager, Business Development and Operations to plan and deliver major Health & Human Services proposals to a wide range of Government clients at locations throughout the U.S. This position is a highly visible role that works closely with senior leadership, capture personnel, and operations management to write, edit, review, and produce winning proposals.
MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 30,000+ employees worldwide. | | The IT Field Services Technician 2 is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, and resolving incidents related to end user systems and access to mission critical systems within the defined SLA. | | Job Duties/Responsibilities: | • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. | • Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required | • Identify, research, resolve technical issues for local and remote staff. | • Become the subject matter expert for various software applications and end point configurations for the business. | • Conduct routine equipment servicing out in the field. | • Perform on-site activities, related to installation, repair, management and maintenance. | • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets. | • Track IT Assets and maintain updated information in the appropriate ITAM database. | • Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business. | • Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics. | • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids. | • Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed. | • Assist in maintaining and updating various software applications and desktops configurations to ensure compliance. | • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production. | • Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business. | • Perform technology upgrades and refreshes. | • Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely. | • Assist in tracking and completing tickets pertaining to application, network, and system issues. | • Maintaining Active Directory Users and Computers. | • Administer user accounts and permissions to various application, as well as client software. | • Serve as technical liaison between program staff and IT. | • Assist with Service Desk surge support. | • Perform other duties as assigned by management. | | Education/Requirements: | • High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree. | • Minimum of 2-4 years of related IT experience. | • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. | • Comply with all company required policies, procedures and processes including but not limited to required training. | • Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | • A portion of time is normally spent performing individual tasks related to the unit or sub-unit. | • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. | • Strong organizational skills and ability to multi-task in a medium-size business environment. | • Availability to response to the needs of internal. | • Responsible for adhering to established safety standards. | • Performs other duties as may be assigned by management. | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift up to 40 pounds required | • Travel may be required as needed.
Maximus is currently looking for a Licensed Practical Nurse (LPN) Assessors to join our growing team. As a Nurse Assessor, you will conduct person-centered assessments in accordance with contract directives, company processes, and contract requirements. *Must be able to commute into and travel throughout counties within the state of Maine to conduct clinical assessments.
Maximus is a leading provider of government, cybersecurity, technology, and consulting services. We deliver leading-edge digital solutions through our Technology and Solutions Consulting Division using Advanced Analytics (AI, ML, RPA), Comprehensive Cybersecurity Solutions, Virtual and Augmented Reality, Human Centered Design, and High-Performance Computing. | | Role: | | The Director, Homeland Security Solutions will be a well-respected practitioner in the Consulting and Technology market who brings a strong blend of skills in account management, strategic planning, business development, and relationship management. S/He will have at least 5 years of experience managing projects/programs and leading growth efforts in the Homeland Security market with demonstrated experience developing teams, collaborating across business units, and leading digital solutions and professional services programs. The candidate will contribute to the development of thought leadership for IT modernization, cybersecurity, and advanced analytic solutions. Furthermore, s/he will bring knowledge of the DHS technology landscape, products, and solutions. | | | Qualifications: | | -BS in business, technology, or a related field | -7+ years of experience managing delivery teams and supporting business development | -5+ years of experience with cybersecurity, IT modernization, or advanced analytics projects/solutions | -Knowledge of the DHS technology landscape, products, and solutions
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. | | Whom We Seek | | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | •Support business intelligence solution architecture, design, development, implementation and administration for a mid-sized federal client across a complex data landscape | •Act as a team member for the development of technical and functional requirements leveraging multiple artifacts and documentation throughout an iterative, Agile development lifecycle. | •Leverage strong conceptual and technical knowledge of MicroStrategy V.2019/2020 architecture, software components, design, development, and integration best practices to develop impactful BI solutions | •Participate in requirements gathering discussions and collect the appropriate level of detail required to and drive towards immediate technical results to solve client problems. Provide conceptual and technical knowledge thought leadership of MicroStrategy V.2019/2020 architecture, software components, design, development and integration best practices across development work stream | | Required Skills: | •5+ years of experience designing, developing and implementing MicroStrategy V.2019/2020 reporting solutions | •Demonstrated experience performing data profiling, modeling metadata, and developing complex integrated data sets from disparate data sources with utilization of SQL and knowledge of databases objects | •Experience with interactive /dynamic report and dashboard development, and leveraging all visualization and functionality options available in MicroStrategy | •Experience demonstrating MicroStrategy development tools including Architect, Desktop, Web, Mobile, Object Manager, Enterprise Manager and Command Manager | •Experience leading data analysis, data modeling and evaluation of new Business Intelligence technologies, features and products to synthesize innovative production solutions | •Experience installing, upgrading, administering, maintaining and troubleshooting MicroStrategy product suite software components to tune and optimize performance | •Experience applying SDLC best practices in a consulting environment with demonstrated ability to quickly decipher, analyze, translate and prototype MicroStrategy solutions in Agile development sprints | •Previous experience converting Business Objects to MicroStrategy is highly desirable | •Ability to demonstrate excellent problem solving, analytical and interpersonal skills | •Ability to be a self-starter and multi-task across fast-paced IT and business environments | •Ability to obtain a government public trust security clearance | •Ability to join company as W2 employee required | •BS degree required, Masters preferred | | Desired Skills: | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development | •Experience with financial management | | Years of Experience: | 5+ years of experience designing, developing and implementing MicroStrategy V.2019/2020 reporting solutions | Certifications: Must have one of the following certification(s) to be considered: MicroStrategy Certified Specialist Developer (MCSD) Certification, MicroStrategy Certified Master Developer (MCSD) Certification, MicroStrategy Certified Developer (MCD) Certification | Due to federal client requirements, only US Citizens can be considered
The MAXIMUS Finance Rotational Program is a development program designed to develop high caliber individuals into future leaders who will make an impact within the company. Participants will gain an understanding of the broad scope of MAXIMUS through multiple financial rotations that may include Business Segment Financial Planning & Analysis (FP&A), Tax, Pricing, Accounting (General Ledger), Accounting Systems, or Corporate Finance.
JOB RESPONSIBILITIES: | Manage all client contact throughout the implementation of a complex project. Track all implementation activities and artifacts. Lead and participate in requirement and process analysis sessions and interviews. Create MS Project schedules to align with required timeline and scope (per RFP). Create and review project deliverables. Maintain project forecasts and budgets. Collaborate with various functional and technical teams (MAXIMUS and external partners) to ensure timeline, complete, and accurate implementations. Contribute to corporate repository of project standards. Contribute to proposal writing. This is a REMOTE position. Ability to travel up to 50%. Perform other duties as assigned. | | EDUCATION/EXPERIENCE: | Bachelor’s degree from an accredited college or university in Business, Management Information Systems, Computer Science, or related field. At least 5 years of project management experience which must include leadership of at least one complex project. PMP certification is required. Must possess exceptional organizational, interpersonal, written and verbal communication skills. Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population. Experience in managing both staff and processes, deadline-oriented work, budgets and revenue and profitability. Experience leading complex projects spanning multiple knowledge, technical, and functional disciplines. Health or Human Services experience a plus. Experience working as a team member and independently. Strong computer skills, including intermediate to expert skill level of MS Office, MS Project, and SharePoint.
Case management position that will submit initial applications and provide supporting documentation to previously submitted applications for clients in the WeCARE Program. Case Manager will assist the client in securing documentation to support successful award of benefits | | Job Description Summary | •Determine if clients has a pending SSI application | •Review for reasonable accommodations , document need and ensure accommodations are provided | •Explain role of AR, give client option of designating and if agreeable complete appropriate forms with client. If AR already exist, confirm and take appropriate action | •Submit applications for federal disability, include all necessary documentation to facilitate award of benefits | •If application already submitted, attempt to secure copy, gather and submit relevant documentation to support awards | •Assist client in securing relevant documentation | •Assist client in accessing treatment and complying with clinical evaluations | •Obtain all required consents | •Maintain ongoing contact with client | •Maintains detailed records of all activities, both pending and completed. | •Interacts will all relevant stakeholders to ensure dissemination of information to the appropriate entities | •Maintains knowledge of current community resources | •Produces status regular status reports as requested | •Maintains timeframes set by project management and tasks are completed in accordance with project expectations | •Ensures consistent application of all confidentiality laws and regulations pertinent to the foster care and federal disability programs | •Submits SSI files and documentation in accordance with deadlines and goals established by management staff and the Social Security Administration | •Other related duties as may be assigned by management | •Ability to develop, evaluate, and implement a case management plan meeting all milestones | •Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique | •SOAR Certification preferred, if not certified must secure certification within 6 months of hire | •Demonstrable and articulable knowledge of federal disability programs; excellent time management skills | •Ability to meet all standards established for this position | •Ability to use computer software such as Microsoft Word and Excel and Outlook | •Ability to work with community groups and the public | •Excellent organizational, interpersonal, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently
The Quality Improvement Team Lead is responsible for leading a team of Quality Improvement Specialists. In addition to coaching contact center staff to improve the quality of their calls, you’ll also lead the QI Specialist/Coaches with a focus on continual improvement. | | Essential Duties and Responsibilities: | •Review QA and QC findings to identify trends, gaps in processes and other opportunities to enable root cause evaluation of errors and development of recommendations for improvements to processes, systems, and work instructions.. | •Work with QA to identify individuals/teams who need Quality Improvement (QI) coaching. | •Assign QI team members to contact center staff to improve QA scores. | •Support new hire classes through QI initiatives. | •Study and review QA and QC findings for health and human services programs, e.g., CHIP, TANF, SNAP, and Medicaid. | •Research and respond to inquiries related to audit findings, policy clarifications and interpretation. | •Conduct Monthly Status Meetings with Operations stakeholders to discuss trends and analysis of QA audit findings. | •Responsible for the generating and distributing QA deliverables i.e. Weekly Status Reports, Monthly Status Reports, Calibration Reports, Root Cause Analysis Reports, QA Notes and Observations, etc. and ensures accuracy and completeness. | •Conduct internal and inter-departmental calibration sessions. | •Conduct specialized analysis to identify and perform root-cause analysis of QA audit findings. | •Detect, research, and report suspected cases of internal and external fraud, abuse, and waste. | •Communicate recommendations to QA Management, Operations, and the State through monthly reports and meetings. | •Interact with QA Management, Operations and the State to discuss issues regarding quality. | •Review existing programs’ policies and processes to collaborate with project stakeholders on process improvements. | •Document “best practice” implementation plans and continuously measure project outcomes for desired results and improvements. | | Minimum Requirements: | •High School diploma or equivalent or Associate degree with 1.5 | •4 years of experience.- Additional training or education in area of specialization. | •Work on a variety of assignments requiring considerable judgement and initiative. | •Complete tasks in resourceful and effective ways. | •Able to draft or modify training materials and procedural documentation accurately. | •Skilled in handling challenging communications with external contacts for escalated matters. | •Act independently to determine methods and procedures on new assignments. | •Serve as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization. | •Perform quality assurance on work of others in team.
Maximus Federal is looking to hire a UX/UI Designer to work remotely in support of a DoD program. | | The successful candidate will use the design process to create user flows, wireframes, and prototypes that successfully merge stakeholder and end-user needs. | | Candidates must provide an on-line portfolio that heavily articulates an understanding of usability and the UX process through real-life application. | | Responsibilities include, but are not limited to: | Use the design process to create user flows, wireframes, and prototypes that successfully merge stakeholder and end-user needs | •Design and deliver high-fidelity wireframes optimized for a wide range of devices and interfaces | •Work closely with the UX/UI Team Lead to create usability strategies, test plans, and report deliverables | •Work closely with the Usability Lab Manager, Usability Lab SME, and UX/UI Team Lead to conduct usability studies for a multitude of health-related products and services; analyze study data and identify trends that fuel report deliverables | •Collaborate with other UX designers, developers, project managers, and stakeholders in an Agile scrum environment | •Translate clients’ product vision into tangible digital experiences by researching, conceiving, sketching, wire-framing, prototyping, and testing experiences | •Identify design problems and devise elegant, simple solutions that are based on user needs and goals | •Make strategic design decisions related to core and new functions/features. Validate design decisions and concepts through user research, heuristic analysis, and user testing. | •Efficiently balance multiple projects and project types. | | Required Skills/Qualifications: | •Bachelor’s Degree in Human Centered Design/UX (or equivalent nomenclature) or UX design certification | •1 to 2 years of UX design experience (in industry, freelance, etc.) Preference will be given to candidates who demonstrate experience designing complex solutions for complete digital environments regardless of cumulative years of experience. | •Firm research and usability foundation | •Experience planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns. | •Proficient in visual and interaction design | •Experience with mobile and progressive web apps as well as websites and SharePoint sites | •Expertise in Adobe XD and Adobe Suite products | •508 compliance and accessibility knowledge | •Experience in using UX design best practices with a deep understanding of mobile-first and responsive design. | •Ability to effectively work with clients to understand detailed requirements and design complete user experiences that meet client vision and end-user needs | •Strong written and spoken communications skills and ability to present ideas to all levels of stakeholders, including VIPs | •Ability to iterate designs and solutions quickly, efficiently, and intelligently | •Must possess problem-solving skills, an investigative mentality, and a proactive attitude with the courage to speak up and take charge when necessary | •Maintains growth mindset, is a team player and collaborates with team effectively. | •Ability to operate with minimal guidance and direction. | •Strong time and project management skills to ensure all deadlines are met | Eligibility/Security Clearance Requirements: | •Must be a U.S. Citizen with the ability to obtain and maintain a Public Trust clearance. | •Must have a valid driver’s license as some local travel is required. | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. All employees will need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.