Maximus is seeking a Business Analyst to support New York based projects catered to enrollment broker and assessment projects. This is a hybrid position where there will be onsite/in person requirements on an as needed basis. We are seeking a candidate with health care industry background with implementation experience/involvement.

Maximus is currently looking for an Analyst Proj/Prog to join the team on a remote basis. The Analyst Proj/Prog will facilitate and initiate program analysis, review and monitor critical processes, and participate in the creation and review of requirements from the business/user perspective. This position will assist in documentation for internal, vendor, and client deliverables, provide feedback and recommendations to assist in solving system and operational issues, and will rely on critical thinking skills and policy knowledge to make decisions and direct teams. 

The Contact Center Supervisor is primarily responsible for supervising call center operations and activities while assisting with the development and implementation of procedures pertinent to the effective and efficient operation of the Contact Center. Duties / Responsibilities: - Monitor the performance of Consumer Services Specialists (CSSs) and provide feedback and education to staff to meet and exceed individual goals. Compose and deliver monthly, annual, and as needed performance reviews with CSSs.- Maintain up-to-date knowledge of all Contact Center programs and systems as well as the Contact Center performance requirements and Corporate/Project policy and procedures. This includes but is not limited to Marketplace General Information, Web Chat, Co-browse, and Application Processing including Enrollment. Provide assistance and updates to staff regarding these policies and procedures.- Assist Consumer Services Specialists (CSS) in responding to consumer inquiries and handle escalated calls, including complaints, from Consumer Services Specialists (CSS), as needed.- Assist with CSS training classes.- Meet Quality Assurance (QA) and other key performance metrics.- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs and work closely with the Quality Assurance and Training departments on the implementation of quality and training initiatives.- Discuss job performance concerns and personnel-related issues to identify cause and issues and work closely with the Human Resources department on resolving problems.- Anticipate issues proactively and escalate to management as appropriate.- Review and provide feedback on Contact Center documentation and processes.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by management.Education Required: - Bachelor’s Degree from an accredited college or university or equivalent experience. Background & Experience Required: - 1 year of related experience.- 6 months of supervisory/leadership experience.- Computer literacy; ability to quickly learn new software programs.- Ability to coach, develop, and mentor team members.- Excellent organizational, interpersonal, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- One year of lead/supervisor experience; health or social services field preferred.- Knowledge of Medicaid managed care and the Children's Health Insurance Program (CHIP), as well as knowledge of New York health care, social service, and geographic and demographic environments preferred. Salary Range for this Position Starts at $58,500/Yr.

The Contact Center Supervisor is primarily responsible for supervising call center operations and activities while assisting with the development and implementation of procedures pertinent to the effective and efficient operation of the Contact Center. Duties / Responsibilities: - Monitor the performance of Consumer Services Specialists (CSSs) and provide feedback and education to staff to meet and exceed individual goals. Compose and deliver monthly, annual, and as needed performance reviews with CSSs.- Maintain up-to-date knowledge of all Contact Center programs and systems as well as the Contact Center performance requirements and Corporate/Project policy and procedures. This includes but is not limited to Marketplace General Information, Web Chat, Co-browse, and Application Processing including Enrollment. Provide assistance and updates to staff regarding these policies and procedures.- Assist Consumer Services Specialists (CSS) in responding to consumer inquiries and handle escalated calls, including complaints, from Consumer Services Specialists (CSS), as needed.- Assist with CSS training classes.- Meet Quality Assurance (QA) and other key performance metrics.- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs and work closely with the Quality Assurance and Training departments on the implementation of quality and training initiatives.- Discuss job performance concerns and personnel-related issues to identify cause and issues and work closely with the Human Resources department on resolving problems.- Anticipate issues proactively and escalate to management as appropriate.- Review and provide feedback on Contact Center documentation and processes.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by management.Education Required: - Bachelor’s Degree from an accredited college or university or equivalent experience. Background & Experience Required: - 1 year of related experience.- 6 months of supervisory/leadership experience.- Computer literacy; ability to quickly learn new software programs.- Ability to coach, develop, and mentor team members.- Excellent organizational, interpersonal, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- One year of lead/supervisor experience; health or social services field preferred.- Knowledge of Medicaid managed care and the Children's Health Insurance Program (CHIP), as well as knowledge of New York health care, social service, and geographic and demographic environments preferred.Salary Range for this Position Starts at $58,500/Yr.

The Contact Center Supervisor is primarily responsible for supervising call center operations and activities while assisting with the development and implementation of procedures pertinent to the effective and efficient operation of the Contact Center. Duties / Responsibilities: - Monitor the performance of Consumer Services Specialists (CSSs) and provide feedback and education to staff to meet and exceed individual goals. Compose and deliver monthly, annual, and as needed performance reviews with CSSs.- Maintain up-to-date knowledge of all Contact Center programs and systems as well as the Contact Center performance requirements and Corporate/Project policy and procedures. This includes but is not limited to Marketplace General Information, Web Chat, Co-browse, and Application Processing including Enrollment. Provide assistance and updates to staff regarding these policies and procedures.- Assist Consumer Services Specialists (CSS) in responding to consumer inquiries and handle escalated calls, including complaints, from Consumer Services Specialists (CSS), as needed.- Assist with CSS training classes.- Meet Quality Assurance (QA) and other key performance metrics.- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs and work closely with the Quality Assurance and Training departments on the implementation of quality and training initiatives.- Discuss job performance concerns and personnel-related issues to identify cause and issues and work closely with the Human Resources department on resolving problems.- Anticipate issues proactively and escalate to management as appropriate.- Review and provide feedback on Contact Center documentation and processes.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by management.Education Required: - Bachelor’s Degree from an accredited college or university or equivalent experience. Background & Experience Required: - 1 year of related experience.- 6 months of supervisory/leadership experience.- Computer literacy; ability to quickly learn new software programs.- Ability to coach, develop, and mentor team members.- Excellent organizational, interpersonal, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- One year of lead/supervisor experience; health or social services field preferred.- Knowledge of Medicaid managed care and the Children's Health Insurance Program (CHIP), as well as knowledge of New York health care, social service, and geographic and demographic environments preferred.Salary Range for this Position Starts at $55,341/Yr.

The Contact Center Supervisor is primarily responsible for supervising call center operations and activities while assisting with the development and implementation of procedures pertinent to the effective and efficient operation of the Contact Center. Duties / Responsibilities: - Monitor the performance of Consumer Services Specialists (CSSs) and provide feedback and education to staff to meet and exceed individual goals. Compose and deliver monthly, annual, and as needed performance reviews with CSSs.- Maintain up-to-date knowledge of all Contact Center programs and systems as well as the Contact Center performance requirements and Corporate/Project policy and procedures. This includes but is not limited to Marketplace General Information, Web Chat, Co-browse, and Application Processing including Enrollment. Provide assistance and updates to staff regarding these policies and procedures.- Assist Consumer Services Specialists (CSS) in responding to consumer inquiries and handle escalated calls, including complaints, from Consumer Services Specialists (CSS), as needed.- Assist with CSS training classes.- Meet Quality Assurance (QA) and other key performance metrics.- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs and work closely with the Quality Assurance and Training departments on the implementation of quality and training initiatives.- Discuss job performance concerns and personnel-related issues to identify cause and issues and work closely with the Human Resources department on resolving problems.- Anticipate issues proactively and escalate to management as appropriate.- Review and provide feedback on Contact Center documentation and processes.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by management.Education Required: - Bachelor’s Degree from an accredited college or university or equivalent experience. Background & Experience Required: - 1 year of related experience.- 6 months of supervisory/leadership experience.- Computer literacy; ability to quickly learn new software programs.- Ability to coach, develop, and mentor team members.- Excellent organizational, interpersonal, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- One year of lead/supervisor experience; health or social services field preferred.- Knowledge of Medicaid managed care and the Children's Health Insurance Program (CHIP), as well as knowledge of New York health care, social service, and geographic and demographic environments preferred.Salary Range for this Position Starts at $55,341/Yr.

About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.  We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring Outreach Client Service Representatives. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.  This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. These are a full-time office-based positions across Upstate NY. What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Willingness to travel within NYS State to assigned counties. 

Maximus is currently hiring for a Lead Registered Nurse (RN) Evaluator! The incumbent in this position is a subject matter expert on the CANS-NY regarding HCBS/LOC eligibility assessment for C-YES and serves as a role model, mentor, and resource for the Nurse Evaluators, as well as conducting assessments. This position supports an assigned RNM and provides leadership. This is a hybrid-remote full time position that will require some travel throughout an assigned region in Central New York. JOB RESPONSIBILITIES- Performs in-home and telehealth evaluations of patients that includes evaluation of pediatric consumers with a Serious Emotional Disturbance (SED) diagnosis or Medical Fragility (MF) diagnosis ages 0-21 years. - Establishes and maintains positive relationships with consumers, caregivers, and all providers - Maintains updated knowledge of the UAS-NY CANS HCBS/LOC Assessment process.- Review’s consumer supporting documentation and/or referral forms, as relevant to the consumer case.- Enters evaluation data into the electronic HCBS/LOC Eligibility assessment. - Ensures completeness and accuracy of the HCBS/LOC Eligibility Assessment.- Documents any concerns, conflicting information, or other issues that surface during the evaluation process. - Emphasizes continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in Plan of Care.- Facilitates, mentors, and assists new C-YES Nurse Evaluators to meet the essential functions of the Nurse Evaluator role.- Conducts C-YES appointment visits with new Nurse Evaluators to provide demonstration and education. Instructs, demonstrates, observes assessment skills and techniques, and provides feedback to the Regional Nurse Manager.- Maintains and meets/exceeds set productivity standards.- Raises issues of concern and training needs to the Regional Nurse- Assists the Regional NurseManager in providing assessment guidance to team members- Assists with training of new Nurse Evaluators and refresher trainings as assigned for existing nurses.- Provides technical leadership to assigned staff.- Identifies areas in need of improvement and assists Nurse Evaluator and RNM in creating a plan to enhance skills. - Notifies Regional Nurse Manager of any delays or problems related to achieving an orientee's goals as soon as identified to ensure immediate intervention for optimal success. - Serves as a resource by guiding new team members to appropriate resource materials. - Nurtures, supports, and guides new and current team members through mentoring.- Meets all standards established for this position as outlined in the corresponding annual performance criteria for this position.- Performs other duties assigned by the Regional Nurse Manager.