MAXIMUS Federal Services is looking for a Technical Writer/Editor to be an integral part of our software development efforts. The Technical Writer/Editor will work with internal teams and customers to create and maintain high-quality technical documentation (design documents, user guides, operational support plans, etc.) in an Agile environment. In addition to writing, the successful candidate will be responsible for final review of deliverables to ensure they are error-free and formatted correctly. | | Project Specific Duties: | | • Works with internal teams to obtain an in-depth understanding of documentation requirements. | • Writes easy-to-understand text for design documents, user guides, operational support plans, and other technical documentation. | • Attends meetings and brainstorming sessions to identify, gather, and document software requirements. | • Captures meeting minutes/notes and distributes electronically as required. | • Works closely with project managers and team leads to create weekly status and financial reports. | • Occasionally provides administrative services to the office such as ordering office supplies and assisting with employee onboarding activities. | | Required Skills: | | • Must be a US Citizen or Permanent Resident. | • Must have the ability to obtain and maintain a Public Trust clearance. | • Bachelor’s degree from an accredited college or university. An additional 4 years of related experience may substitute for degree. | • At least 5 years of relevant experience creating and editing technical documentation. | • Ability to grasp complex technical concepts and make them easily understandable in text and diagrams. | • Excellent communication and writing skills in English. | • Strong proficiency in Microsoft Office suite of applications to include Word, PowerPoint, Excel, Visio, and SharePoint. (3 years) | | Desired Skills: | | • Basic familiarity with software development strongly preferred. (3 years) | • Experience working in Agile (Scrum) environments preferred. (3 years) | • IT and Federal Government contracting experience a plus. (3 years)
Maximus is currently looking for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team in Houston, TX. The Veteran Liaison Officer will address all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Respond to feedback/follow ups via email or follow up calls.
Veteran Liaison Officers on the Veterans Evaluation Services (VES) program administered by Maximus, make an impact everyday by addressing all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested Compensation and Pension (C&P) exams. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Summary/Intro = We are looking for a supervisor to oversee our Income Maintenance Mailroom department in Jefferson City, MO. This position will report onsite. The Supervisor will manage day-to-day work of the mailroom and ensure work production and document processing is completed.
MAXIMUS is currently looking for A Remote Sr. CDC INFO Workforce Analyst . This position manages and monitors call volume and staffing data in a senior team member capacity. The Sr. Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports.
The Administrator will assist the department by performing any combination of entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
Job Description: | Maximus is seeking a cybersecurity professional to join the Cyber Security Operations team in the Information Technology (IT) Department. The newest member of the team will have the opportunity to design system security plans, complete risk analysis, and implement changes to current information systems. | | Required Skills: | •Per federal requirements candidates must be a US Citizen. | •Bachelor’s degree from an accredited college or university and a minimum of four years relevant experience; or minimum of 8 years of relevant experience. | •Master’s degree in a related field from an accredited college or university and a minimum of two years relevant experience | •CompTIA Sec + | •Linux RHCSA; RHCE | | Desired Skills: | •Advanced Understanding of the Windows and Linux Operating Systems | •Ability to create Scripts on both Windows and Linux to aid Server/Application Operations | •Provide engineering and administrative support for all cyber systems. | •Provide real-time monitoring of the health and functionality of the Cyber System for the Operations team | •Assist with the implementation, integration, and administration of new cyber tools and capabilities, including the ITSM platform and future tools mandated via FISMA and CDM initiatives | •Experience creating and modifying VISUO Studio Diagrams of Systems and how they work | •Experience patching vulnerabilities at both the application level and server level | •Experience Creating SSL Certificates | •Have a general understanding of Tenable, Splunk and RSA | •Experience conducting investigations ie, spam emails, Log searching etc | | #techjobs #hiring
Project Specific Responsbilities: | -Serve as primary contracts administrator performing all contract related activities for portfolio of large contracts in the VA market | - Interact and communicate as appropriate with finance/accounting and business team disciplines for kickoff meetings, resolution of contract issues, and disputes. | - Maintain contract database and associated files. | -Communicate proposal/program risk areas and make recommendations to project staff and management in terms of risk potential, technical capability, corporate/legal impacts, etc. | -Maintain liaison with customer to anticipate and resolve contract administration matters. | -Assure compliance with contracting policies and procedures including internal approval and documentation for any new proposal activities. | -Serve project team as the focal point for resolving questions regarding compliance with contract terms, government regulations and company policies. | -Take the lead in drafting narrative content for business proposals | -Review Basis of Estimate information in support of proposal efforts to ensure accuracy and consistency with the approach described in the proposal narrative. | -Review and approve monthly invoice submissions, including cost variance explanations. | -Coordinate with Finance to ensure sufficient funding and communicates funding status and updates to the government as needed. | -Provide pre-planning guidance to team members to ensure RFP/RFQ requirements can be achieved and assist in developing strategies to maintain compliant proposal responses. | | Minimum Requirements: | - Bachelor’s degree and 7+ years of contract administration experience with evidence of increasing job responsibilities | - Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. | - Develop solutions to a variety of complex problems. | - Good organizational skills and attention to detail. | - Regularly interact with senior management or executive levels on matters concerning contractual issues across the portfolio. | - Require the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship. | - Excellent communication skills, both written and verbal, to be utilized with internal and external customers. | | Preferred Qualifications: | Experience in any of the following areas – | •GSA Schedules and GWAC Contracts | •Small Business Regulations | •Organizational Conflict of Interest | •Regulatory Compliance | •Employment and Service Contract Regulations
Are you a Senior Proposal Manager who enjoys the challenge of proposal management, providing guidance to develop compelling responses, and working on a collaborative team? Are you looking for an opportunity to work with an established company that values its employees' enthusiasm, contributions, and work/life balance? Maximus has an exciting career opportunity for a Senior Proposal Manager position within the U.S. Services Proposal Operations Team. | | The primary responsibility will be to manage a team including executives to plan and deliver responsive and compelling proposals to a wide range of State & Local Government clients throughout the U.S. This position manages the full proposal development lifecycle including RFP analysis, proposal management plans, schedules, content reviews ensuring 100% compliant responses, conducting color reviews, and working with production through delivery, as well as post submission client requests. This position requires the ability to work with persons in various roles providing guidance on bid strategy, win themes, value propositions, and other elements of response writing to produce a compelling, winning proposal. | | We encourage you to apply for this opportunity. Maximus is dedicated to providing the atmosphere to allow individuals to grow their career. We offer an extremely varied and interesting diversity of clients and projects with an opportunity to learn new things every day. We’d love you to join our team of friendly, hard-working dedicated and collaborative professionals. Our ideal candidate is seeking challenging work and the opportunity to make a difference. | Job Summary | •Demonstrates effective leadership within—and external to—the Proposal Operations Team | •Creates a positive work environment, demonstrates a professional attitude, and meets established goals and responsibilities while working in cooperation with colleagues. | •Manages teams to deliver solicitation responses including assistance with problem solving and advising when called upon or based on own intuition | •Assists in educational and training efforts for new team members in various roles to effectively contribute to response development | •Adhere to internal processes and works with team to adjust as needed and within guidelines to provide final, compliant, and compelling responses on time | •Analyze government solicitations, identify response requirements and prepare unique, tailored and detailed proposal response outlines, templates and compliance matrices in compliance with government agency requirements, making associated proposal process and content judgments | •Work with a full team of varying roles leading them from start to finish and guiding them to full compliance and compelling responses with delivery on time | •Sets and facilitates effective, efficient meetings and reviews for full response cycle | •Initiates and ensures solicitation, submittal, and response pieces are reviewed as needed by legal/contracts, privacy, and insurance staff, working with capture manager | •Works with team to assist on win theme development and integration throughout the response | •Ensures completion of all required forms | •Reviews and edits or guides authors on sections as needed | •May manage the development and production of proposals and oral presentations | •Manage Sharepoint bid sites as needed to facilitate response development and filing of all submitted files with accuracy, client acknowledgements, clarifications, BAFOs, lessons learned, Client debriefs, etc. | •Coordinates with and supports graphics and production efforts. May be required to do desktop publishing on small and short-turn proposals as the workload requires. | •Facilitates white glove and full book checks and fixes, communicates delivery plan, and ensures on time production | •Regularly interact with senior management and executive levels on matters concerning several functional areas, divisions, and/or customers, and escalate appropriately and professionally | •Experience in assisting teams to change the thinking of or gain acceptance from others in sensitive situations, without damage to the relationship | •Provides strategic insight and participates in developing, modifying and executing company and departmental policies and procedures that may affect immediate operations and have company-wide effect | •May manage multiple proposals in the same timeframe | •Other duties as assigned | | Minimum Requirements: | •Experience as a Proposal Manager specifically for State and Local Government solicitations for 10 or more years | •Bachelor’s degree or demonstrated equivalent experience | •Management and project experience with personnel and teams comprised from multiple departments with attention to internal cost expenses for efficiency, lower cost, without compromising results | •Excellent written and oral communication skills | •Superior ability to manage multiple, extremely detailed projects and tasks | •Advanced knowledge of formatting with CSS in MS Word | •Proficient in use of Sharepoint, PowerPoint, and Excel | •May have PMP or APMP certification
The Sr. Specialist, Global Ethics and Compliance will be responsible for the support of the Maximus Global Ethics Hotline Program and Background Adjudications. This role must have the ability to maintain the highest level of personal integrity, confidentiality, and objectivity."
Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner. | | | | JOB RESPONSIBILITIES: | | - Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. | - Presents Managed Care Options to beneficiaries and assists them in using their health care plans. | - Assists beneficiaries in the enrollment/dis-enrollment process. | - Assists other Enrollment Service Representatives with daily management duties. | - Assists management with the training/guidance of new Enrollment Service Representative staff. | - Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | - Performs data entry for enrollment/dis-enrollments, as needed. | - Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | - Assists beneficiaries with medical exemptions and waiver inquiries. | - Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers. | - Documents daily activity accurately in Customer Relationship Management Database | - Reviews knowledge base content for accuracy and makes recommendations for improvement. | - Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work. | - Meets Field Operations minimum performance standards. | - Notifies management in a timely manner of any problems with procedural compliance using established processes. | - Reports observed quality problems and deficiencies in a timely manner. | - Makes recommendations to management for improving the quality and efficiency of work. | - Meets Production and Quality Assistance goals as defined for this position. | - Ability to work any and all assigned offices as directed by management. | - Ability to attend and promote the program during community events and health fairs as needed. | - Meets all standards established for this position as outlined in the attached performance criteria. | - Performs other duties as may be assigned by management. | | | | EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. | Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.
The Product Analyst will work closely with the business to shape the future of key product deliveries for Genesys. This is a direct position and assists to ensure releases are well understood by the deployment team, business, and collaborators so that Genesys product delivers an exceptional customer experience.
*Position is contingent upon award | | Summary | Responsible for the maintenance and management of organizational data assets. Runs reports and queries against clients databases to support the office processing activities. | | Project Specific Responsibilities: | •Installs, moves, adds, and changes IT equipment for end-users located at sites including desktops, laptops, monitors, cabling, IT supported local and network printers, IT supported phone hand and headsets per instruction from O&M technical staff | •Performs basic account and PIV card administration functions for end-users located at sites in accordance with client policy and procedures including, but not limited to PIV Card management such as performing PIN resets using light activation stations, and collecting PIV certificates from new FBA-located staff and providing to O&M technical staff technical staff | •Facilitates the onboarding process for new staff at their location in accordance with client policy and procedure including, but not limited to: Prepares the workspace, e.g. ensuring it is free of clutter/debris, ensuring appropriate furniture is available (desk, chair, etc). Ensures the IT equipment is ready for use including re-imaging of desktop and laptop operating systems per instructions from staff. | •Supports user’s initial login and password change; then proctor mandatory onboarding training and review and acceptance of Rules of Behavior (RoB) | •Record any movement and/or updates to asset location or assignments and provide this information via e-mail to the COR and client IT Asset Management Team within 3 business days of any change | •Re-image desktop and laptop operating systems per instructions from O&M staff upon request; assist with operational and performance testing / validating IT infrastructure change by providing input on infrastructure performance upon request and by attending and reporting issues or challenges during the monthly FBA LAN Admin meeting | •Coordinates with facility personnel for facilities support requirements, e.g. HVAC and power problems | •Reports issues with desktop and networked printers to O&M technical staff in accordance with | •Servers as system administrator managing user access for PSD specific MS SharePoint and MS Access based tools | •Assists in maintaining and troubleshooting PSD specific tools using knowledge of MS Access, SQL and MS SharePoint, including creation of database tools and producing reports by running SQL queries and sorting/manipulation of data | | Education and Experience | •Bachelor’s Degree | •Three (3) years’ experience running database queries, sorting and manipulating data, etc | •Four (4) years of experience may be substituted for a degree. | •Collects or receives data from disparate sources | •Validates data for completeness and accuracy based on guidelines set by project stakeholders or downstream data management systems | •Works with data providers to improve data management workflow | •Interfaces with data end-users and the data storage/management architecture team to ensure that systems meet business needs | •Develops and executes standard or custom queries or reports to retrieve data as required | •May be responsible for approving and/or establishing user access to data management systems
*Position is contingent upon award | | Summary | Oversees planning and execution for a federal program. | | Project Specific Responsibilities | •Serves as the overall contract point of contact. | •Responsible for coordinating all activities for the contract. | •Is the primary point of contact for the client Contracting Officer Representative and the Contracting Officer. | •Ability to communicate effectively with senior leadership, provide management support for multiple teams of contractors across multiple facilities. | •Provides reporting and metrics to support contract activities. | •Responsible for all aspects of corporate programs, including planning, budgeting, staffing, and performance. | •Develops programs that meet the needs of the organization and tracks progress against stated goals or milestones. Ensures that activities are in compliance with organizational standards and any relevant external regulations. | •Provides reports and updates to senior management or other stakeholders. | | Education and Experience | •Master’s Degree Perferred | •Experience must include ten (10) years managing and administering contracts or projects. Preferably within the financial management industry | •Fifteen (15) years of progressive experience may be substituted for a degree. Preferably within the financial management industry. | •Working knowledge of Microsoft office products. | •Extensive experience with the concepts and principles of one or more related fields or departments | •Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination. | •Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management. | •Establishes departmental policies, practices, and procedures that have a significant impact on the organization
The Call Center Manager will be supporting the CoverVA Medicaid Project along with working closely with the Department of Medical Assistance Services who oversee the project.
Overview: | The US Services Segment of Maximus assists state and local government agencies in operating full-service and specialized-service Enrollment Broker, State Childrens’ Health Insurance, Workforce, Child Support and Provider Services, and Clinical Assessments. We offer the latest technology to assist state and local clients with call centers, outreach, eligibility determination, enrollment and other services. We’re currently seeking a qualified Senior Finance Manager to provide leadership and project financial management to the Health South & New England Division. | | Role & Responsibilities: | The successful candidate for this position will partner with Operations to manage the delivery and well-being of the portfolios project financials. This position will manage three (Manager, Supervisor, Sr Analyst) professionals who will dependably invoice clients, internally control cost, report financial results to leadership monthly. The team will also support development of the annual operating plan, quarterly re-forecasting, and monthly ad-hoc analysis in effort to effectively report the well-being of the contract financials within the South & New England portfolio. Emphasis on Billing and Data integrity and Audit requirements are a must, this candidate must ensure required processes are carried out. The successful candidate for this position reports to the Director of Finance in Group Finance and supports the Division President and Project Managers within. Responsibilities include: | •Leadership role to partner with Finance Staff, Operations, IT, Business Development alike and serve as liaison of all contract’s financial matters. | •Ensure team members prepare informed contract forecasts and deliver required financial reporting on a monthly, quarterly, and annual basis, while performing variance analysis between forecast and actuals. | •Support project teams to foster a positive and effective work partnership. Maintain matrix of contract financial deliverables to ensure needs are met. Meet monthly with program management to assess financial status and needs of each contract. | •Ensure all monthly close deliverables are timely, accurate, and informed such as client invoices, vendor invoices, cost accruals, variance reporting and other ad-hoc requests. | •Supervise, mentor, train, grow the team of Project Finance members on current Maximus practices. | •Carry out best client invoice and contract set-up practices (Std Op Procedures) across Finance, Accounting and Project Management to ensure Billing and Data Integrity or reporting requirements are satisfied. | •Oversee that Cashflow and AR aging of invoices within Division are tracked on a weekly basis. Individuals are proactive in assessing status with Program Management and Clients alike. | •Ensure that required SOX controls are performed throughout team such as Authority Matrix approvals and reconciling project earned / unbilled balances, | •Work with Group Finance team to review accounting policies and procedures on a regular basis. Be pro-active in anticipating changes to project accounting or reporting cadence. | Required Skills: | •Demonstrated hands-on work experience and knowledge to forecast, budget, report, analyze data and ability to enhance ongoing financial processes while working well with others; | •Must possess strong proficiency with MS Office and MS Teams. | •Demonstrated ability to effectively interact with and present to External Vendors, Customers, Program Management / Leadership and Senior Finance leadership alike. | •Ability to work in a fast-paced, deadline driven environment delivering results and quality services; | •Demonstrated experience to execute multiple tasks simultaneously working in a team or independently | Qualifications: | •Possess a Bachelor’s degree from an accredited college or university in Accounting, Business Administration, Finance or Economics or related field of study; | •Possess Experience working with Contracts and Program Financials or equivalent experience. | •Minimum 7-9 years of related work experience required. | •Strong organizational, verbal, written, analytical, problem solving, teamwork and communication skills required. | •Experience managing staff a plus. | •Experience with Cognos, CostPoint, TM1 forecast system a plus. | | | MAXIMUS offers competitive salary and a full benefits package that includes medical, dental, health, vision, and 401K, Life and Short/Long Term Disability Insurance, and PTO. | | Please submit resume with minimum salary requirements.
Maximus is seeking a Principal Pricing Analyst to join our team who will be responsible to deliver and/or oversee pricing aspects of proposal submission in response to Request for Proposals (RFPs.). The successful candidate for this position will work very closely with the Proposal Response Team.
Maximus is hiring a Clinical Coordinator to support our Michigan QRTP program. The Clinical Coordinator reviews Independent Contractor Assessor’s findings and writes determination reports, creates individualized outcome reports, showing strengths and needs, will need to be CANS certified after hired, score CANS and write determination reports. *This is a remote position. Michigan residency highly preferred.*
Maximus is currently looking for a Clinic Assistant to join our Veterans Evaluation Services (VES) team in Phoenix, Arizona. The Clinic Assistant works with providers and veterans on exam days in any manner needed. They will conduct general problem solving in a solutions- oriented manner for both providers and veterans, update case statuses as available, and must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.
Clinic Assistants supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.