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Job Locations US-Remote
Requisition ID 2021-59342
Data Science Analyst | MAXIMUS is seeking a Data Science Analyst to develop and lead efforts in operationalizing data science to support our Standardized Operations and Analytics group within our Health and Human Services division. This exciting opportunity will provide insights by leading analytic practices – including designing new and creative advanced analytical solutions – that will become part of our core analytical product offerings. The selected candidate will work closely as part of a cross-functional team to identify and prioritize actionable, high-impact insights connected to many different areas of our business processes. A Data Science Analyst works with the entire lifecycle of analytics initiatives (research, design, implementation and validation) of machine learning and predictive algorithms to analyze program performance and improve operational processes. This role will also participate in other continual process improvement activities, help with project management, and execute ad-hoc requests, as needed. The role is fully remote, with limited travel requirements, but travel may be up to 25% time when necessary. Overall, most of the team experiences 10-15% travel time on an annual basis. | | Essential Job Duties | | • Partner with stakeholders across the business to apply appropriate statistical analysis and quantitative methods to create datasets, analyze existing data, and predict future trends | • Provide strategic expertise in machine learning and data mining techniques to identify and apply appropriate techniques, including optimization, simulation, regression, decision trees, neural networks, cluster analyses, mixed models, etc. | • Comfortably navigate the entire lifecycle of an analytics initiative – from leading meetings to gather business requirements, selecting datasets, defining appropriate analytics paths to apply, to documenting processes and presenting compelling results that drive outcomes | • Focus on process design and ongoing operational decision support, particularly around staffing optimization, when integrating and using simulation tools | • Expand datasets, enhance data quality, create automated anomaly detection systems, and see issues to resolution | • Balance accuracy of analysis with needs for rapid response – using many types of data, business acumen, and strategic assumptions when data doesn’t exist | • Manage third party relationships to extend data and capabilities, when needed | • Clear understanding of the uses and limitations of statistical applications, and ability to communicate relevant information with a wide variety of audiences | | Education and Experience Requirements | • 3+ years of experience in data analysis with heavy emphasis on data-driven decision making and applied statistics | • Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naïve Bayes, SVM, decision forecasts, etc. | • 1+ years’ experience working with common data science toolkits such as R, Weka, Python/NumPy, MatLab, etc. | • Completed education in Statistics, Mathematics, Operations Research, Computer Science, Machine Learning, or a related field – Master’s or PhD preferred | • Experience in one or more of the following areas: speech/text analytics, data visualization tools, large datasets, distributed computing tools, query languages, or relational databases | • Works well both independently with minimal supervision and cooperatively in a technical team | • Self-motivated individual with a strong passion for creating empirical research and answering complex questions with data | • Ability to clearly communicate data findings to educate partners, motivate action, and improve business outcomes | • Experience with government sponsored health care programs and contact center operations desirable | | Each member of our team is fully remote, highly skilled, and has a strong track record of tackling problems independently. We all use many different talents – from statistics to UI/UX, from understanding people to understanding algorithms, from project management to operational handoff – and work closely together to create great outcomes for the business. And while many places talk about work life balance, we make sure to balance the workload so our team members can actually create it in their lives – in whatever fashion it means for them personally. | | MAXIMUS transforms public policy into programs that change lives at the national, state, and local level. From working with the census, to helping seniors get healthcare, to providing social workers, Maximus helps government to serve the people. We are a leading provider of health and human services worldwide.
Job Locations US-Remote
Requisition ID 2021-59337
Essential Duties and Responsibilities: | - Create and provide revolving analytics data of call/web chat arrival patterns, agent | efficiency analysis, statistical analysis of the agents and call center performance. | - Analyze reports and query database from CCMA, agent attendance line and WFM | Software. | - Determine Agent Adherence to schedule and agent performance. | - Create and design Ad hoc reports for data pertaining to agent scheduling, call | volumes, Web Chat Volume, Agent - Performance Metrics. | - Maintain production data and review of staff plan hours for accuracy to optimize | efficiency. | - Analyze, determine and communicate work/training schedules for agents to operations | management. | - Identify and determine required staff based upon deviation reports and make | recommendations for improvements. | - Recommend improvements in project performance based on analysis of Forecast to | Actuals. | - Determine, document and escalate concerns on agent performance to management. | - Skillset management of agents as instructed by operations leadership or management | including availability of agent to queue vs skillset and call back assignments. | - Provision Agents within business systems to create optimal project performance and | make recommendations for improvement. | - Manage real time monitoring of agents and notification of unscheduled agents | activities and adherence. | - Take action on operation items escalated by Junior WFM Analysts. | - Develop, create and conduct systems training for supervisors on the workforce tools, | processes and best practices. | - Continuously create Work Instructions and Job Aids for Call Center and Eligibility & | Enrollment supervisors to provide instruction on what action is required for specific | codes.
Job Locations US-NY-Jamaica
Requisition ID 2021-59309
Job Summary: The QA specialist will perform analysis and is responsible for monitoring, evaluating and directing staff members on quality of work, performance standards, contractual requirements and policies and procedures. | | Essential Job Duties: | | •Ensure activities and processes comply with QA plan and applicable contractual standards | •Maintain updated knowledge of the program, including policies and procedures as contained in Client bulletins and project SOP’s | •Train staff for the purpose of achieving and maintaining Quality and performance goals. | •Develop and maintain reports based on data analysis and audit findings. | •Conduct quality assurance for completeness, accuracy, consistency, and conformity | •Research and gather data for special studies | •Develop updates and maintain quality manuals, and policies and procedures manuals. | •Perform other duties as may be assigned by management. | | Education and Experience Requirements: | | •Bachelor’s degree, preferred degree in a related field, from an accredited institution is preferred and/or three (3) years related work experience; training and/or work experience may be considered in lieu of degree. | •Professional written and verbal communication skills are essential and excellent organizational and interpersonal skills a must. | •Self-directed with excellent project and time management skills and an ability to organize, prioritize, and accomplish multiple tasks with careful attention to details | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | •Ability to work independently and as part of a team. | •Ability to use MS Word and Excel
Job Locations US-Remote | US-AZ-Phoenix
Requisition ID 2021-59249
Maximus is currently looking for a Limited Service Quality Assurance Analyst This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls.
Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards • Works with Customer Service Supervisors in assisting them in monitoring their team • Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures • Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client • Participates in calibration sessions with the client and complies with calibration results • Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff • Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures • Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Job Locations US-TX-Austin
Requisition ID 2021-59272
Position performs duties at the professional level in some or all of the following functional areas:  employee relations, payroll, and benefits assistance, and processing of employee data using multiple databases.  The position will also manage Human Resource data and produce analytical personnel reports for use by project management.
•Responsible for providing human resources support including but not limited to company policies, recruiting, onboarding, providing employment law expertise, and solving employee relations problems: (e.g., investigations, mediations, progressive discipline, employment terminations, etc.). | •Provide support to employees in various HR-related topics such as leaves and compensation and works with HR Manager to resolve any issues that may arise. | •Assist in development and implementation of human resource policies. | •Updates and communicates policy and procedures as related to the employee handbook. | •Ensures compliance with EEO and ADA requirements.Oversees and coordinates with Corporate staff on all benefits, and payroll functions | •Partners with staffing agencies on assignment of temporary staff and ensures all processes are completed in compliance with policy and procedures. | •Assists in conducting new hire orientation sessions, ensures all records are prepared; conducts quality assurance of paperwork. | •Manages and completes exit interviews. | •Assists HR Manager with investigations and terminations as needed. Assists with presenting HR training for Supervisors and Managers as needed. | •Extracts, aggregates, pivots, reviews, analyzes and presents Human Resources data in various formats using advanced features of MS Excel, MS Access, Maximus systems applications and other third party software applications for report development. | •Establishes and oversees the yearly performance evaluation system and quarterly bonus plan for the Texas EB project.Generates and analyzes reports in accordance to a set schedule determined and approved by the Human Resources Director. | •Develops, tracks and maintains routine data reports in all areas that impact HR, including but not limited to, weekly, monthly and quarterly reports for headcount and attrition. | •Distributes reports and background information to staff and external sources as required. | •Completes ad-hoc reporting as needed. | •Performs others duties as assigned by management.
Job Locations US-VA-Richmond
Requisition ID 2021-59276
Job Locations US-IL-Springfield
Requisition ID 2021-59275
Program Requirements: | •Must be a certified Project Management Professional (PMP) with at least 3 years of recent PMP project manager experience. | •Must have material experience in large scale business process and systems implementation planning and installation projects, specifically involving management of business process reengineering and systems implementations | •Must have 3 years of recent experience and expertise with systems and processes related to child support, development and approval of OCSE-required documents including advanced planning documents, and obtaining federal certifications necessary to ensure compliance with all OCSE requirements. | | Education required: Bachelor’s degree in related field with at least fifteen (15) years of relevant experience. An equivalent combination of education and experience may be substituted. | | Education preferred: Master's degree in related field preferred. | | Skills/Experience required: | •Fifteen (15) years’ current and relevant experience delivering consultative and/or analytic services to government human services, health and/or workforce organizations. | •Ten (10) years’ experience managing and developing staff and/or directly managing projects with multiple staff members. | •Five (5) years’ experience working in a senior leadership role within a corporate business and with responsibility for multiple projects and P&L responsibility. | •Proficient knowledge of project management tools and techniques including detailed experience with a variety of project management systems such as earned value and earned schedule analysis. | •Excellent problem solving, dispute resolution, and interpersonal skills. | •Strong interpersonal and communication skills. | •Excellent organizational, interpersonal, written and verbal communication skills with experience in working with and communicating effectively and professionally to all segments of the population. | •Skilled strategic thinker that understands the delivery side of a consulting organization. | •Must have expert level experience developing and writing solutions for proposals as well as designing the staffing and developing the budgetary components. | •Must be able to gain trust, command respect, and generate credibility for ideas in the specific market. | •Must be able to build strong relationships with senior clients and have a real ability to work in a collaborative fashion to provide advice and guidance that is considered and valued. | •Ability to identify new business opportunities and develop new business solutions to grow the organization. | •Experience in balancing tactical staffing issues with an appreciation for employee career development. | •Experience working in a fast paced, deadline-specific atmosphere. | •Proficiency in Microsoft Office Software including Word, Excel, Project and other computer software applications required to perform duties of this position. | •Excellent knowledge of the information technology (IT) business model and operations of a client focused IT project.
Job Locations US-VA-Richmond
Requisition ID 2021-59278
If you are a passionate Human Capital professional who does whatever it takes to deliver high-quality, operational and managerial services, this position is for you! In this role, you will play a part in advancing the MAXIMUS brand across numerous markets and professional communities. Our leadership team views human capital as an integral part of their own team, and you will find yourself immersed in each department on a daily basis. We are looking for a management professional who will take an enormous amount of pride in his/her work and strategic partnerships. | | Develop and maintain strong relationships with our business leaders. Work together to support local operations, hiring of front line staff, and professional development of all staff. Be proactive in identifying operational and managerial needs and provide constructive feedback to staff. | •Recruit for frontline staff, which will require high volume recruiting. | •Think long-term and find ways to lower attrition at the project level. Share best practices with other team members and continue to stay in touch with key stakeholders regarding future opportunities with our growing and expanding business. | •Network to develop and maintain strong working relationships with community organizations and other team members to create a partnership that yields success, predictable results and credibility. | •Engage in the full lifecycle of recruiting (including the scheduling and logistics), ensuring both your candidate and your hiring team are satisfied customers. | •Communicate with staff to provide support in all general human capital matters. | • | oBachelor's degree preferred | oFour years of human capital management experience; at least one year of management experience | oAbility to effectively respond to and interact with all levels of the organization | oAbility to build and maintain relationships with the operational manager, as well as with stakeholders | oNegotiation skills to navigate concerns and competing priorities | oCapacity to manage and prioritize projects with superior attention to detail while effectively adapting to changing priorities | oConfidentiality and professionalism
Job Locations US-FL-Riverview
Requisition ID 2021-59199
Maximus is currently looking for Workforce Management Specialist at the Riverview, FL location. This position manages and monitors call volume and staffing data. The Workforce Management Specialist is also responsible for updating and maintaining the WFM systems daily to ensure consistency.
Job Locations US-VA-Reston
Requisition ID 2021-59242
The Administrator will assist the Building Operations department by performing any combination of entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. | | Essential Duties & Responsibilities: | •Process invoices | •Keep inventory of office supplies and replenish as necessary | •Acts as POC for mailroom operations | •Assist as backup when needed at front desk | •Assist as backup when needed in mailroom | •Maintains accurate headcount reports | •Performs other duties as may be assigned by management | | Requirements & Qualifications: | •Bachelor’s degree and a minimum of 2 years of related experience required | •Proficient in the use of Microsoft Office products | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | •Must be able to remain in a stationary position for an extended period of time | •Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds | •Work is constantly performed in an office environment
Job Locations US-MA-Boston
Requisition ID 2021-59172
Work directly with the Provider Enrollment and Credentialing (PEC) and the Provider QC staff to have Executive Office of Health and Human Service (EOHHS) documents (Contracts, MAW9s and EFTs) sent out to the EOHHS via email and courier service. Prepare countersigned contracts returned from the EOHHS to be mailed out to MassHealth providers. File documents received from the Document Management team in ATN or date order. | | Essential Job duties | •Ability to accurately identify and read EOHHS documents submitted by variety of provider types; Documents include the Provider Contracts, MAW9s and Electronic Funds transfer forms; | •Ability to differentiate between “No Pay” provider and a “Pay To” provider; | •Create coversheets using excel or adobe to attach with Contracts, MAW9s and EFTs when sending out to the EOHHS; | •Ability to file and retrieve documents in order of ATNs or Provider IDs or dates; | •Follow established procedures to upload provider contracts to appropriate provider files; | •Maintain confidentiality and security of relevant information; | •Perform other duties as may be assigned by management.
Job Locations US-Remote
Requisition ID 2020-58587
Job Summary | Reporting to the Director of Operations Analytics, the Data Science Manager works from strategy formation through presentation to provide data-driven answers to complex strategic and tactical challenges. As a key member of the Standardized Operations and Analytics group this position will have a keen interest in applying statistical analysis, data mining, and incorporation of machine learning and predictive analytics into real-world operational processes especially in forecasting, staffing optimization, and process design. This role will have a passion for interpreting the “story in the data” for a lay audience and using that information to drive process-centric improvement. The role will interact will all levels of the organization and must be willing to work directly on the “front – lines”. The position will provide leadership to other staffs and seek out innovations that have measureable ROI. In addition, the Manager will participate in other continuous process improvement activities, help in managing projects, and execute ad-hoc requests. | | | Essential Job Duties | •A strong passion for empirical research and for answering hard questions with data. | •Ability to work on 2-3 projects simultaneously, scopes projects, realistically estimates work and gets customer agreement. | •Identify appropriate decision technology techniques to apply to relevant analytic frameworks. Examples of decision technology tools that may be used include optimization, simulation, regression, decision trees, neural networks, cluster analysis, mixed models, etc. | •Apply appropriate statistical analysis and quantitative methods to analyze data and predict future trends and variability especially in producing and maintaining reliable forecasts. | •Ability to balance accuracy of analysis with needs for rapid response. | •Perform due diligence to ensure data is obtainable for the analysis required, and the analysis can be completed in the timeline requested. | •Set up model and conduct analyses using statistical, predictive or optimization tools. | •Have a clear understanding of the uses and limitations of statistical applications. | •Document steps, data sources. Ensure models are easily understandable and maintainable. | •Drive the collection of new data and the refinement of existing data sources. | •Possess a proven ability to develop partnerships with technical peers and business partners. | •Lead functional teams to manage the end-to-end process: scope projects, build pipelines and datasets, synthesize results, craft automated dashboards/bots, and communicate an informed recommendation. | •Contribute high quality work as an individual contributor, in addition to management duties | •Lead project teams during all phases of the development life cycle including requirements gathering and analysis, design, build, pilot, implementation and continuous service | •Manage budget, timeline, resources and scope through prioritization throughout the course of all assigned projects | •Lead a high-performing, high-throughput team of talented Data Scientists and business analysts, while driving professional development goals of the team | •Where relevant, clean and structure data to facilitate analysis. | •Write and make presentations to internal and external clients, often requiring clear and persuasive explanation of complex processes to a non-technical audience. | •Perform other duties as assigned. | Education and Experience Requirements | •BS, MS (preferred), or PhD in Statistics, Operations Research, Computer Science, Machine Learning or a related field. | •5+ years of experience in data analysis with heavy emphasis on data-driven decision making. | •5+ years successful implementation of business process and simulation modeling including observation and subject matter expert interviewing techniques, model verification and model validation methods. | •Familiarity with relational databases and SQL. | •3+ years of experience with big data, structured and semi-structured data, pattern recognition, and Natural Language processing. | •Expert knowledge of an analysis tool such as R (preferred), Matlab, MiniTab, SAS or similar. | •Experience working with large data sets, experience working with (not architecture design of) distributed computing tools a plus (Map/Reduce, Hadoop, Hive, etc.) | •Experience with government sponsored health care programs and operations desirable.
Job Locations US-VA-Falls Church
Requisition ID 2021-59177
We are seeking a dynamic, driven, and creative individual to join the MAXIMUS Federal Marketing Team. The purpose and role of this position is to manage, develop, and execute marketing and communications strategies and initiatives that advance the Company’s federal government opportunities in the Commerce, Finance & Homeland Security (CF&HS) services market. This person will work closely with the Federal Sales Team and Federal Marketing Team to develop and ensure alignment of efforts to support near-term opportunities and long-term growth strategies that expand the Company’s market share for delivering services to the federal government. This person will provide guidance and support to the other Marketing Managers in executing on their efforts. The Senior Marketing Manager will also serve as the team lead for marketing the Company’s technology and digital offerings in the federal government contracting space, as well as provide external communications support to further the brand and reputation of the Company within the U.S. federal market. | | Essential Duties & Responsibilities: | • The role will report directly to the Director of Marketing & Communications for MAXIMUS Federal, as a member of Corporate Communications, and will primarily support the Federal Marketing Team, the Federal Sales Team, and the Federal Capture Team, while also contributing to the broader efforts of the Corporate Communications team. | • Work closely with the Federal Sales Team to understand their key opportunities in order to develop and implement capture strategies that position them to win. This includes assisting with messaging development, participating in win strategy sessions, content development, proposal reviews, and creating presentations and other materials for client engagements. | • Manage the creation of a wide variety of unique marketing materials with tailored messages for opportunities within the Department of Commerce, Department of Homeland Security (DHS), and other finance-related agency opportunities, such as with the Internal Revenue Service (IRS), that are based on the target audiences and sales objectives. Ensure these materials are clear, concise and meet corporate brand standards before they are presented for approval. These materials include various collateral pieces, presentations, webinars, event promotions, white papers, ebooks, email, social media and other digital marketing tools. | • Manage the Company’s relationship with industry organizations related to the Department of Commerce, DHS, and other finance-related agencies, such as with the Internal Revenue Service (IRS). Identify, plan, and participate in their relevant conferences and events, including reviewing and recommending sponsorship or speaking opportunities, attending as a MAXIMUS representative, sharing key takeaways, and identifying others from MAXIMUS who should participate. Will work closely with the Marketing Coordinator to manage exhibit and sponsorship activities, logistics, attendee registrations and event planning. | • Serve as the Marketing “evangelist” for technology and digital services capabilities and offerings. This includes contributing to the development of content marketing strategies to support the offerings, managing solution launches and demand generation campaigns, development of messaging and content, collateral pieces, presentations, and social media campaigns, managing website content, and working with partner companies on joint efforts. | • Develop and coordinate social media efforts on Twitter and LinkedIn related to technology and digital services, including assisting with developing strategies and executing on a detailed plan and schedule, and aligning them with the needs of the Company. | • Support public relations efforts to increase the visibility of the technology and digital services subject matter experts, including developing thought leadership pieces, assisting with interviews and other media engagements, writing and editing press releases, media alerts, blogs, and other external content. | • Provide guidance and support to the other Marketing Managers in executing on their efforts, including with their interactions across MAXIMUS Federal and with the Federal Sales Team, understanding the sales and deal pursuit process, developing marketing strategies, and understanding market dynamics. | • Assist with communications and marketing support for external business consultants. | • Ensure brand compliance in all marketing materials and communications for the Company. | • Advise management on strategies to leverage communications materials in a manner that helps achieve the short-term and long-term business objectives. | • Provide support for broader branding, marketing and communications efforts across both MAXIMUS Federal and MAXIMUS. | • Perform other duties as assigned by leadership. | | Requirements & Qualifications: | • Minimum of 7 years of related experience, specifically marketing that supports technology and digital offerings for federal government programs | • BA/BS degree (marketing or business preferred) | • Exceptional writing and editing skills | • Very strong organizational skills, with the ability to prioritize multiple projects and communicate statuses with stakeholders | • Ability to communicate in a direct, concise and compelling manner to varied audiences | • Experience in developing and executing stakeholder communication plans | • Strong understanding of branding principles and ability to execute brand-building strategies | • Good knowledge of social media tools and ability to utilize them for communications and branding | • Ability to collaborate effectively with colleagues at all levels to meet organizational goals | • Sound judgement and ability to manage multiple clients, projects and tasks in a fast-paced corporate environment | • Experience in providing informed recommendations to senior-level management | • Ability to thrive in a fast-paced, changing environment | • Knowledge of and/or experience with marketing and public relations functions | • Full knowledge of Associated Press (AP) style writing | • Expert use of Microsoft PowerPoint, Word and Excel
Job Locations US-FL-Jacksonville
Requisition ID 2021-59236
Immediate need for Capture/Data Administrator for 4-month Temp Assignment. | Remote position requires candidate to have own computer equipment. | | Candidate must be a US Citizen | | | | The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data and entering the information into proprietary software. | | | Essential Job Duties: | •Capture callers’ intent on where callers should be routed by interpretation, selection or coding items based upon analysis of voice clip | | •Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance with screen format | | •Monitor own call volume to determine correct scheduling | •Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call | •Perform audits of own work to ensure conformance with established procedures | •Escalate potential inconsistencies or issues based upon minimal caller information | •Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf | •Maintain up-to-date knowledge of trained client applications | •Maintain acceptable work quality in accordance with department policies | | Education and Experience Requirements: | •High school diploma or GED required, Associate preferred | •One year of experience in a clerical or administrative position preferred | •Proficient to advanced computer skills | •Ability to type 40 words per minute accurately without grammatical errors | •Ability to successfully execute tasks simultaneously | •Ability to handle sensitive and confidential information | •Ability to take accountability for work and adhere to work schedule | •Ability to sort, file, type, and process computer information in an expeditious manner | •Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment | •Strong initiative and solid judgment abilities/skills | •Ability to work independently with minimal supervision and accept constructive feedback
Job Locations US-FL-Jacksonville
Requisition ID 2021-59237
Immediate need for Capture/Data Administrator for 4-month Temp Assignment. | Remote position requires candidate to have own computer equipment. | | Candidate must be a US Citizen | | | | The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data and entering the information into proprietary software. | | | Essential Job Duties: | •Capture callers’ intent on where callers should be routed by interpretation, selection or coding items based upon analysis of voice clip | | •Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance with screen format | | •Monitor own call volume to determine correct scheduling | •Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call | •Perform audits of own work to ensure conformance with established procedures | •Escalate potential inconsistencies or issues based upon minimal caller information | •Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf | •Maintain up-to-date knowledge of trained client applications | •Maintain acceptable work quality in accordance with department policies | | Education and Experience Requirements: | •High school diploma or GED required, Associate preferred | •One year of experience in a clerical or administrative position preferred | •Proficient to advanced computer skills | •Ability to type 40 words per minute accurately without grammatical errors | •Ability to successfully execute tasks simultaneously | •Ability to handle sensitive and confidential information | •Ability to take accountability for work and adhere to work schedule | •Ability to sort, file, type, and process computer information in an expeditious manner | •Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment | •Strong initiative and solid judgment abilities/skills | •Ability to work independently with minimal supervision and accept constructive feedback
Job Locations US-MD-Bethesda
Requisition ID 2020-58728
Project Management Experience/Qualifications: | Experience in planning, initiating, and managing moderate to complex information technology projects. Leads and guides the work of project technical resources. Monitors progress to adhere to schedule deadlines and ensure financial targets are met. Tasks may be broad in nature, requiring an “outside the box” mindset and innovation in determining how to accomplish. Performs tasks with little to no supervision and ability to supervise others. Responsible for the creation, organization, execution, and completion of specific project tasks. Adept in adhering to schedule deadlines, communicating with corporate/company executives regarding project operational status. Ability to multi-task and work against competing and changing priorities. Excellent written and verbal communication skills when presenting and speaking to government clients and communicating with staff. Serve as the program representative at NIH NCI client-level discissions of the different applications. | | Technical Experience/Qualifications: | | Java Programming: | •Experience with Java including JDK versions 7, 8, 9, 11, 13 | •Experience with Cyclic development and Agile techniques | •Engineering the Maven build through Maven Parent POMs | •Experience with Junit 4 testing to mentor/coach development team | •PI Testing – configuration, analysis, and remediation | •Perform dependency analysis of Java projects | | System Administration: | •Understanding of installation, configuration, and maintenance of Apache Tomcat Servers and security realms | •Experience with Security Certificates; requesting, installing, and reporting with OpenSSL | •Understanding of installation, configuration, and maintenance of Apache HTTPD Proxies and the CA SiteMinder webAgent for authentication | | Oracle Database Administration: | •Experience as a DBA on Oracle 10, 11, 12, 18, or 19 databases | •Experience with new database installation | •Experience with database monitoring and SQL optimization tools (CA’s Toad) | •Understanding of database hardening, and security issues | •Experience with patching databases and the OPATCH tool | •Experience with database backup tools exp and rman | | Preferred Experience (not required): | •NIH experience (specifically NCI or other institutes to demonstrate understanding of NIH organization, policies, and structure). | •Understanding or knowledge of NIH data and grant process. | •Understanding or knowledge of NCI’s central and local databases. | | Additional Information: | The position sensitivity designation is a Level 1 - Non-Sensitive. Selected candidate assigned to a Level 1 position will undergo a Suitability Determination and National Check and Inquiry Investigation (NACI).
Job Locations US-NY-Jamaica
Requisition ID 2021-59217
SUMMARY | Conduct face to face biopsychosocial assessment to determine Functional Capacity Outcome (FCO) | | ESSENTIAL FUNCTIONS | 1.Gather and review supporting documentation in preparation of assessment | 2.Complete clinical assessment and re-assessments within required turnaround times | 3.Collect data, define problems, establish facts and draw valid conclusions for supporting a superior written rationale for review determination. | 4.Attends and participates in scheduled contract, committee, and all-staff meetings | 5.Uses independent clinical judgment to make defensible assessment decisions | 6.Collaborates with client on program needs to achieve desired outcomes | 7.Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures | 8.Works on assignments that are routine in nature, with responsibilities easily learned on the job. | 9.Communicates routine information in a clear and accurate way with internal & external contacts | | | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Working knowledge of the SSA Sequential Evaluation process | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines and company policies | •Working knowledge and understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses and prescribed medications | •Acquires job skills and learns applicable policies and procedures to complete routine tasks. | •Able to read, understand & perform assignments within prescribed guidelines. | •Excellent knowledge of diverse cultures and issues, with the ability to incorporate special needs into utilization review decisions | •Excellent ability to multitask while effectively performing job duties, which include prioritizing tasks; ensure all voice mail and email messages are monitored and responded to within 2 business hours of receipt | •Ability to work independently, as well as within a team while exhibiting excellent interpersonal skills | •Excellent written and verbal communication skills | •Ability to interact professionally and collegially with providers (hospital & nursing facility, physicians, community service workers, etc.), state contract officers, and coworkers while seeking or providing information | •Ability to collect data, define problems, establish facts, and draw valid conclusions for supporting a superior written rationale for review determination | •Excellent computer skills with experience in word processing, email and spreadsheets {Microsoft Word, Outlook and Excel preferred); ability to work with dual computer monitors, research information on the internet, utilize company resources/ tools stored on various systems | | Education/Job Requirements | The job requires a Master’s degree in Health, Human Services, Sociology, Psychology, or related field. | Candidates must have current and appropriate license(s) in the State of New York, and be a Qualified Health Professional” (QHP) consists of the following licensed or certified health professionals: Physician Assistants (PA), Nurse Practitioners (NP), Registered Nurses (RN), Licensed Clinical Social Workers (LCSW), Certified Rehabilitation Counselors (CRC), Physicians (MD), Licensed Mental Health Counselors (LMHC) and/or other credentialed professionals as may be approved by HRA. A Licensed Master Social Worker (LMSW) must have at least two years of direct clinical experience in either conducting assessments similar to the CA/CRA process and/or in conducting treatment. | | Experience | Minimum of 2 years experience working with persons with a variety of physical and behavioral health needs.
Job Locations US-TX-Pharr
Requisition ID 2021-59234
Immediate need for Capture/Data Administrator for 4-month Temp Assignment. | Remote position requires candidate to have own computer equipment. | | Candidate must be a US Citizen | | | | The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data and entering the information into proprietary software. | | | Essential Job Duties: | •Capture callers’ intent on where callers should be routed by interpretation, selection or coding items based upon analysis of voice clip | | •Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance with screen format | | •Monitor own call volume to determine correct scheduling | •Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call | •Perform audits of own work to ensure conformance with established procedures | •Escalate potential inconsistencies or issues based upon minimal caller information | •Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf | •Maintain up-to-date knowledge of trained client applications | •Maintain acceptable work quality in accordance with department policies | | Education and Experience Requirements: | •High school diploma or GED required, Associate preferred | •One year of experience in a clerical or administrative position preferred | •Proficient to advanced computer skills | •Ability to type 40 words per minute accurately without grammatical errors | •Ability to successfully execute tasks simultaneously | •Ability to handle sensitive and confidential information | •Ability to take accountability for work and adhere to work schedule | •Ability to sort, file, type, and process computer information in an expeditious manner | •Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment | •Strong initiative and solid judgment abilities/skills | •Ability to work independently with minimal supervision and accept constructive feedback
Job Locations US-TX-El Paso
Requisition ID 2021-59233
Immediate need for Capture/Data Administrator for 4-month Temp Assignment. | Remote position requires candidate to have own computer equipment. | Candidate must be a US Citizen | | The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data and entering the information into proprietary software. | | Essential Job Duties: | •Capture callers’ intent on where callers should be routed by interpretation, selection or coding items based upon analysis of voice clip | •Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance with screen format | | •Monitor own call volume to determine correct scheduling | •Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call | •Perform audits of own work to ensure conformance with established procedures | •Escalate potential inconsistencies or issues based upon minimal caller information | •Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf | •Maintain up-to-date knowledge of trained client applications | •Maintain acceptable work quality in accordance with department policies | | Education and Experience Requirements: | •High school diploma or GED required, Associate preferred | •One year of experience in a clerical or administrative position preferred | •Proficient to advanced computer skills | •Ability to type 40 words per minute accurately without grammatical errors | •Ability to successfully execute tasks simultaneously | •Ability to handle sensitive and confidential information | •Ability to take accountability for work and adhere to work schedule | •Ability to sort, file, type, and process computer information in an expeditious manner | •Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment | •Strong initiative and solid judgment abilities/skills | •Ability to work independently with minimal supervision and accept constructive feedback
Job Locations US-TX-El Paso
Requisition ID 2021-59232
Immediate need for Capture/Data Administrator for 4-month Temp Assignment. | Remote position requires candidate to have own computer equipment. | Candidate must be a US Citizen | | The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data and entering the information into proprietary software. | | Essential Job Duties: | •Capture callers’ intent on where callers should be routed by interpretation, selection or coding items based upon analysis of voice clip | •Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance with screen format | | •Monitor own call volume to determine correct scheduling | •Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call | •Perform audits of own work to ensure conformance with established procedures | •Escalate potential inconsistencies or issues based upon minimal caller information | •Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf | •Maintain up-to-date knowledge of trained client applications | •Maintain acceptable work quality in accordance with department policies | | Education and Experience Requirements: | •High school diploma or GED required, Associate preferred | •One year of experience in a clerical or administrative position preferred | •Proficient to advanced computer skills | •Ability to type 40 words per minute accurately without grammatical errors | •Ability to successfully execute tasks simultaneously | •Ability to handle sensitive and confidential information | •Ability to take accountability for work and adhere to work schedule | •Ability to sort, file, type, and process computer information in an expeditious manner | •Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment | •Strong initiative and solid judgment abilities/skills | •Ability to work independently with minimal supervision and accept constructive feedback

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