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Job Locations US-VA-Falls Church
Requisition ID 2020-58136
This position (Project Manager Level III) is contingent upon award | | This position is to join the leadership team of an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will be responsible for and/or participate in the management of contract transition, systems operations and maintenance, technology and operational enhancements, technology modernization, end user services, fulfillment of all contract terms and requirements and continuous improvement. | | The Project Manager (PM) will oversee several aspects of the project including managing and leading a team. The project requires the development and management of small short-term projects based on customer needs. The PM must work with the team to analyze new and complex project-related problems and identify innovative and practical solutions. The PM will develop and manage project schedules, reports, client meetings and presentations, and the financial management of the project. The PM may be asked to develop short-range plans for systems’ enhancements development, systems maintenance, and production activities for necessary support resources. | | The PM is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The PM serves as a liaison between clients, other stakeholders and the Maximus. Overall, the ideal candidate will lead with the following primary project components: | | •Legacy system SDLC and operations and maintenance | •Date Center Operations | •Outreach and Help Desk Operations | •Data Management and Sharing | •Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud) | | Essential Job Duties: | •Project(s) financial management and adherence to Maximus targets | •Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements. | •Ensure consistency and compliance with all company and program business rules as well as performance standards | •Client relationship management. Know and understand the client’s environment that enables the team to successfully deliver the client’s needs. | •Promote effective partnerships in a multi-contractor environment | •Lead and champion systems modernization while maintaining the legacy systems | •Facilitate effective data management and data sharing across a large stakeholder base | •Provide responsive customer service through the program help desk | •Maintain system security and data confidentiality standards | •Oversight for the continuity of operations as part of maintenance approach and modernization strategy | •Oversee the quality and timeliness of contractually-required reports and deliverables | •Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans | •Develop performance goals and objectives for senior managers. Work with program manager to develop performance goals for staff and monitor the achievement of those goals. | •Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly | •Provide direction to team members and resolves problems in a timely and professional manner | •Facilitate communication on project status, to include applicable corrective and preventive actions to leadership | •Follow processes and operational policies to ensure project budgets and related financial schedules meet corporate requirements | •Oversee Subcontractor performance, provide status reports and assessments internally | •Develop, modify and execute project policies, ensuring all project team members are in compliance | •Champions risk and issue management, and participates in mitigation and contingency actions to address the risks | •Perform other duties as assigned by the program manager | •Lead and manage the prioritization of changes and continuous improvement | | Education and Experience Requirements | •Bachelor's Degree from an accredited college or university required; Master's Degree preferred | •PMI Project Management Professional (PMP) Certification required | •At least seven (7) years of related work experience required | •At least five (5) to ten (7) years’ experience with managing and leading Federal projects | •Knowledge of Application Operations and Maintenance and ITSM practices and principles | •Knowledge of Federal contracting process | •Demonstrated ability to successfully manage teams serving different functions | •Broad applied knowledge and experience with methods and standards of IT application development and program service delivery | •Deep knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices | •Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance | •Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects | •Expertise in working with subcontractors to meet contract goals and objectives | •Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc. | •Experience with dispersed multi-location teams (including subcontractors) | •Experience managing an operations and/or development program with an annual contract value above $20 Million required | •Experience with Earned Value Management, required | •Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | | Preferred Experience: | •Experience managing large projects following a traditional/waterfall SDLC methodology, preferred | •Experience with IBM Mainframe operations preferred | •Experience with Mainframe modernization preferred | •Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred | •Experience with Agile development methodologies (such as SAFe, Scrum) preferred | •Experience with CMMI and other Quality frameworks preferred | •Experience with ITIL Certification preferred
Job Locations US-VA-Falls Church
Requisition ID 2020-58135
This position (Project Manager II) is contingent upon award | | This position is to join the leadership team of an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will be responsible for and/or participate in the management of contract transition, systems operations and maintenance, technology and operational enhancements, technology modernization, end user services, fulfillment of all contract terms and requirements and continuous improvement. | | The Project Manager (PM) will oversee several aspects of the project including managing and leading a team. The project requires the development and management of small short-term projects based on customer needs. The PM must work with the team to analyze new and complex project-related problems and identify innovative and practical solutions. The PM may be asked to develop short-range plans for systems’ enhancements development, systems maintenance, and production activities for necessary support resources. | | The PM is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The PM serves as a liaison between clients, other stakeholders and the Maximus. Overall, the ideal candidate will lead or participate in the following primary project components: | | •Legacy system SDLC and operations and maintenance | •Date Center Operations | •Outreach and Help Desk Operations | •Data Management and Sharing | •Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud) | | Essential Job Duties: | •Adherence to program budget and Maximus financial targets | •Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements. | •Ensure consistency and compliance with all company and program business rules as well as performance standards | •Client relationship management. Know and understand the client’s environment that enables the team to successfully deliver the client’s needs. | •Promote effective partnerships in a multi-contractor environment | •Lead and champion systems modernization while maintaining the legacy systems | •Facilitate effective data management and data sharing across a large stakeholder base | •Provide responsive customer service through the program help desk | •Maintain system security and data confidentiality standards | •Oversight for the continuity of operations as part of maintenance approach and modernization strategy | •Oversee the quality and timeliness of contractually-required reports and deliverables | •Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans | •Develop performance goals and objectives for senior managers. Work with program manager to develop performance goals for staff and monitor the achievement of those goals. | •Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly | •Provide direction to team members and resolves problems in a timely and professional manner | •Facilitate communication on project status, to include applicable corrective and preventive actions to leadership | •Oversee Subcontractor performance, provide status reports and assessments internally | •Develop, modify and execute project policies, ensuring all project team members are in compliance | •Champions risk and issue management, and participates in mitigation and contingency actions to address the risks | •Perform other duties as assigned by the program manager | •Lead and manage the prioritization of changes and continuous improvement | | Education and Experience Requirements | •Bachelor's Degree from an accredited college or university required; Master's Degree preferred | •PMI Project Management Professional (PMP) Certification required | •At least five (5) years of related work experience required | •At least five (3) to ten (5) years’ experience with managing and leading Federal projects | •Knowledge of Application Operations and Maintenance and ITSM practices and principles | •Knowledge of Federal contracting process | •Demonstrated ability to successfully manage teams serving different functions | •Broad applied knowledge and experience with methods and standards of IT application development and program service delivery | •Knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices | •Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance | •Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects | •Expertise in working with subcontractors to meet contract goals and objectives | •Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc. | •Experience with dispersed multi-location teams (including subcontractors) | •Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | | Preferred Experience: | •Experience managing large projects following a traditional/waterfall SDLC methodology, preferred | •Experience with IBM Mainframe operations preferred | •Experience with Mainframe modernization preferred | •Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred | •Experience with Agile development methodologies (such as SAFe, Scrum) preferred | •Experience with CMMI and other Quality frameworks preferred | •Experience with ITIL Certification preferred | •Experience with Earned Value Management, preferred
Job Locations US-WI-Madison
Requisition ID 2020-58113
Position Summary: | This position is responsible for assisting the Quality Manager with analyzing documenting business and stakeholder requirements related to quality. | •Facilitate processes that enable stakeholders to formulate strategy, organizational performance goals, and to identify, select, and implement appropriate ways to evaluate and monitor work against identified organizational performance objectives. | •Support operations reports related to quality functions. | •Complete Quality Control review of transactions; analyzes finding for issue avoidance and intercedes in process to ensure that client contractual expectations are met. | •Acts as a subject matter expert, reporting specialist, provides support to other MAXIMUS projects and performs special projects as assigned. | | Position Responsibilities: | 1)Maintain quality control measures and reports. | 2)Evaluate the quality of work by staff inside and outside state systems. | 3)Support reports and background information for staff and external sources as required. | 4)Extract, aggregate, review, analyze and present data in various formats using advance features of MS Excel, pivot tables, MS Access and other software tools. | 5)Participate in program expansion planning and implementation as it relates to training program changes. | 6)Keep Quality Manager informed of all quality performance issues that may impact contract compliance. | 7)Analyze data, existing systems, programs, policies and organizational processes and other information in order to conceptualize and define process problems and/or improvement opportunities. | 8)Ensure all required process documentation is accurate, correctly detailed, and kept up-to-date and organized in the appropriate repository. | 9)Document best practices and continuously measure outcomes for desired results and improvements. | 10)Perform other duties as assigned by management. | | Requirements: | | •Education: Bachelor’s degree from an accredited college and/or university | •Minimum 1 year of direct quality experience. 3 years of experience in a quality role, preferred. | •Strong analytical/statistical skills | •Proficiency in Microsoft Word, Excel, Visio, Access, SQL and other computer software applications | •Excellent interpersonal, written, and verbal communication skills | •Knowledge of project operations, systems processes and flows | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Demonstrates general knowledge, skills, and attributes required to achieve business results in a demanding work environment | •Ability to solve problems quickly and accurately | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently | | Skills/Knowledge Preferred: Strong facilitation skills, must be able to elicit requirements from various process stakeholders; strong relationship management skills, able to be effective at all organizational levels; aptitude for prioritizing work within broad policies and objectives; flexible and willing to undertake a wide variety of challenging tasks ; demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment; and ability to work as a team member, as well as independently; ability to interact effectively with internal and external clients; experience with government sponsored health care programs and operations desirable. Experience with eligibility, enrollment or related programs. Knowledge of Medicaid programs like Children’s Health Insurance Program (CHIP), Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Assistance to Aged, Blind and Disabled (AABD) etc.
Job Locations US-TX-Pharr
Requisition ID 2020-58118
The position lead the activities of a team of intent admins (IAs) with the goal of meeting program objectives and customer service level agreements. | | Essential Duties and Responsibilities: | -Monitors the work of intent admins to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed including evaluating employee key performance indicators and identifying training needs and development opportunities | -Spend assigned amount of time (up to 20 hours per week as needed) on the IA application supporting the workflow | -Monitor individual IA’s calls in real time and remotely and provides mentoring and feedback then submit appropriate reports. Provide IA assistance in utterance taking as needed | -Perform operational tasks to assure project and program service level requirements and goals are met, including quality performance and trending call types, and providing coaching on a regular basis with Supervisor approval | -Collaborate and communicate detailed IA team opportunities/feedback with training staff to include but not limited to establishing new processes of training or improve personnel and product functionality | -Participate in meetings and recommend changes to policies and procedures | -Assume leadership responsibility for departmental tasks and iCenter activities as required | -Assist with escalated issues or cases as needed and work closely with management to resolve issues | -Generate daily, weekly, monthly, quarterly, and yearly reports based upon project management requests | | Minimum Requirements: | -At least two (2) years’ experience in a Supervisor level position preferred | -Demonstrated ability to support large staff in a contact center environment | -Previous government contracting experience | -Previous supervision experience in a call center environment preferred | -Advanced proficiency and experience using Microsoft Office Suite & Outlook | -Ability to manage high level of confidentiality and experience handling PII and PHI | -Ability to work as a team member, as well as independently | -Ability to successfully execute many complex tasks simultaneously | -Ability to demonstrate general knowledge, skills, and attributes required to achieve business results in a demanding work environment | -Excellent organizational, people management and problem-solving skills | -Flexibility with work schedule | -Excellent written and verbal communication skills with bilingual proficiency in English & Spanish
Job Locations US-VA-Richmond
Requisition ID 2020-58112
Job Locations US-MA-Boston
Requisition ID 2020-57153
Required Education | •Bachelor’s Degree from an accredited college or university or 4-6 years of directly related work experience in-lieu of degree | | Preferred Education | •Master’s degree or relevant certification | | Skills and Experience | | •At least 5 years of experience operating a large contact center of 250-500 seats preferably in the health care or government operations or similar industry | •At least 7 years of management experience, including management of managers, supervisors and other key staff | •Proven ability to improve contact center operations | •Working knowledge of contact center technology including telephony, workforce management, knowledge management and CRM | •Experience developing and maintaining call forecasts | •Proven ability to successfully lead a diverse workforce consisting of both in-office and remote workers | •Proven ability to develop and manage budget and financial forecasts; meet and exceed goals | •Ability to develops performance goals and objectives for direct reports and monitor the achievement of those goals | •Proven ability to monitor performance against key indicators established internally or by the client | •Excellent organizational, written, and verbal communication skills | •Excellent people management skills | •Strong client management skills | •Computer literacy in Microsoft programs (Excel, Project, etc.) | | Preferred Skills or Knowledge | •WFM, Cisco or similar Telephony Systems, IVR and CRM Technology | •Quality Training and Continuous Process Improvement | •Knowledge of Medicaid and Affordable Care Act (ACA) marketplaces | | | Bilingual Not Required | | POSITION INTRODUCTION | | This position will act as the Senior Director of Contact Center Operations for the MassHealth Customer Service Project, MAXIMUS Health Services Operations project. This project is operated with call centers in MAXIMUS SOA and Boston offices, this position will be based out of the Boston office. . | | JOB SUMMARY | | The Senior Director of Call Center Operations will perform as a key member of the senior management team and is responsible for meeting the performance and quality requirements for the contact center including call center operations, training, quality, and knowledge management. | | JOB RESPONSIBILITIES | | 1.Directs the day to day operations of the call center ensuring service and quality metrics are met or exceeded | 2.Manages the Call Center Training Team, ensuring that new hire and ongoing training represents training and organizational best practices and all contractual requirements are met | 3.Maintains an effective quality monitoring program that meets contract requirement, represents industry best practices, provides individual feedback and contributes to a cycle of continuous improvement in the call center | 4.Manages the call center to reflect industry best practices and achieves industry certifications such as Call Center of Excellence or others to validate the standard of performance | 5.Using organizational and industry best practices oversees the development and maintenance of an annual call forecast that serves as the foundation for staff and training planning | 6.Ensures the availability of a robust knowledge management system that has a comprehensive library of all program information, talking points and call center processes, maintains the system in accordance with contract requirements and promotes its use with CSRs as the source of information | 7.Develops department performance goals and objectives and monitor achievement of such goals and cascades them to individual team members as appropriate | 8.Propose changes in procedures and processes for improvement including a minimum of 4 quality improvement projects per contract year | 9.Identifies risks/issues and develops mitigation plans and oversees their execution | 10. Supervises the Call Center Management Team and develops the team’s performance in aggregate and individually | 11.Perform other duties as assigned
Job Locations US-ME-Augusta
Requisition ID 2020-58081
This is a BID requisition.
Job Locations US-CA-Folsom
Requisition ID 2020-57744
Job Duties/Responsibilities: | | • Identify, research and resolves technical problems | • Document, track and monitor problems to ensure timely resolution | • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues | • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate | amount of urgency to user problems | • Correct application issues, solve network and security problems and identify common PC software and hardware | problems | • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware | • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals | • Provide support for Windows (7,10, Server editions) by evaluating and troubleshooting issues including running in- | depth diagnostics | • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client | software | • Perform other duties as assigned by management | | Education/Requirements: | | • High school diploma or GED required | • Associate degree is preferred | • Minimum 1 year of related work experience required | • Excellent organizational, written, and verbal communication skills | • Computer literate and familiar with help desk procedures | • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software | • Ability to install and deploy Windows based computers | • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint | • Knowledge of Internet Explorer software usage and configuration | • Ability to lift up to 60 pounds required | | Physical Requirements: | | • Ability to work in an office environment | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 60 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Job Locations US-VA-Richmond
Requisition ID 2020-57775
This position shall be responsible for managing the overall Call Center operations. This person must have demonstrated experience and ability to manage a large scale, multi-unit Call Center preferably for a health care related or Medicaid/CHIP program. This position must be able to use a range of measurements to forecast, monitor, analyze, plan, and manage resources to achieve contractual service level agreements, while maintaining a high level of customer service. This position is responsible for the daily operations and supervision of all Cover Virginia Operations call center units.
Job Locations US-VA-Richmond
Requisition ID 2020-57772
The Business Analyst on site shall provide oversight of all information management systems, telephony systems, etc. and lead development and production of reports and coordination with VaMMIS, VaCMS and other State systems as applicable.
Job Locations US-VA-Richmond
Requisition ID 2020-57774
The Field Services Manager oversees the Field Services Supervisors, manages escalations from and builds relationships with business leadership and sets strategic direction of the team. The purpose of the position is to ensure the Field Services team is providing the highest possible level of customer service, with focus on continuous improvement. The Field Services Manager is the escalation point for all situations which Supervisors are unable or lack authority to resolve.
Job Locations US-VA-Richmond
Requisition ID 2020-57769
This position is a liaison for communication with LDSS and other external entities on behalf of Cover Virginia as directed by the Department. This position requires effective communication skills, both verbal and written, and experience with Medicaid and/or CHIP eligibility determination processes. This position shall participate in internal and external workgroups to represent Cover Virginia, resolve communication issues, and foster effective relationships. This position shall be responsible for receiving and analyzing requests for case actions, escalations, and complaints, and providing accurate and timely follow-up.
Job Locations US-VA-Richmond
Requisition ID 2020-57771
The Business Analyst on site shall provide oversight of all information management systems, telephony systems, etc. and lead development and production of reports and coordination with VaMMIS, VaCMS and other State systems as applicable.
Job Locations US-DC-Washington
Requisition ID 2020-58073
This position is contingent upon award | | The Intrusion Detention Team Shift Lead has the primary responsibility of managing a SOC team that aggressively monitors and responds to alerts triggered in the Security Information and Event Management (SIEM) tool or requests for assistance from customers. The Lead will work with the team to use a variety of tools to investigate incidents and take immediate action or recommend a course of action to safeguard the Customers’ systems. The Lead ensures all incidents are documented and create a clear narrative that supports their conclusions. The Lead manages the Analyst as tier 1 support and will escalate all events to second tier for review before completing event notation to assure correctness in reviews. All events that require higher handling will be immediately escalated to the Shift Team Lead. | | General Experience: | Five years of network intrusion detection experience. The Intrusion Detection Team Shift Lead must have the following skills; The ability to: | •Lead a team | •Manage personnel | •Investigate and evaluate network traffic | •Apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). | •Apply techniques for detecting host and network-based intrusions using intrusion detection technologies | •Read and interpret log and sniffer packets, Wireshark. | •Analyze data from a variety of sources over time and create a logical narrative of observed behavior | •Communicate clearly both orally and in writing. | | Specialized Experience: | The Intrusion Detection Team Shift Lead will have at least Five years of experience performing intrusion detection analytics working with the examination of logs and console events in the following working experience areas of; Splunk, examining Snort based IDS events, Pcaps, web server log review, and working in a SIEM environment. Experience to include: | •Developing and deploying signatures. | •Detecting host and network based intrusions via intrusion detection technologies (e.g., Snort). | •Determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes. | •Using protocol analyzers. | •Collecting data from a variety of cyber defense resources. | •Recognizing and categorizing types of vulnerabilities and associated attacks. | •Reading and interpreting signatures (e.g., snort). | •Assessing security controls based on cybersecurity principles and tenets. (e.g., CIS CSC, NIST SP 800-53, Cybersecurity Framework, etc.). | •Performing packet-level analysis. | •Recognizing vulnerabilities in security systems. (e.g., vulnerability and compliance scanning). | •Conducting trend analysis. | •Applying cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). | | Education Requirements: | •Bachelor’s degree or equivalent | •CISSP Preferred (minimum is Sec+ certification) | •5+ Years of experience | •US Citizenship
Job Locations US-VA-Reston
Requisition ID 2020-58064
We’re looking for a highly skilled technical accountant reporting to the Director of Financial Reporting at a large, multi-national business. | | Essential Duties & Responsibilities: | •Prepare and analyze the company’s results, including consolidation, cash flows, significant fluctuations, etc. | •Assistance with international communication, reporting and financial analysis. | •Assist and advise Investor Relations in external communications on financial reporting, including ad hoc analyses. | •Assist in the preparation of annual and quarterly financial reporting for SEC filings | •Assist in the development, maintenance and training for financial policies and procedures, including policies and procedures for the security and privacy of financial information | •Participate in any internal or external audits | •Work with the management team to develop, administer, and implement process improvements in financial analysis, annual operating plan development, and forecasting, as well as consolidating, analyzing, reviewing and reporting on all financial matters | •Maintain systems that support accounting consolidation and lease tracking | •Perform other duties as assigned by leadership | | Requirements & Qualifications: | •Bachelor's degree with 3+ years of experience (preferred CPA or CPA-track) | •May have additional training or education in area of specialization. | •Develop solutions to a variety of problems of moderate scope & complexity. | •General application of concepts & principles. | •Contribute to the completion of organizational projects & goals. | •Frequent use and general knowledge of industry practices, techniques, and standards. | •Apply knowledge and skills to complete a wide range of tasks. | •Communicate on complex or sensitive issues or drafts such responses for supervisor or manager.
Job Locations US-VA-Falls Church
Requisition ID 2020-58050
As a Middleware/AWS Engineer, will require development solutions that are highly innovative, and achieved through research and integration of best practices. Influence development of solutions that impact strategic project/program goals and business results while also leading work of other technical staff. | | This role will resolve highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation. This role will interact daily with technical resources which are fulfilling technical requirements for the customer. This role’s goal will be to work with all stakeholders to help ensure delivery of high-quality, robust and scalable solutions with minimal business impact. | | Essential Duties and Responsibilities | • Resource performs all aspects of technical operations; builds, software installation and upgrades, patching, security, system responsiveness, scaling, troubleshooting, reliability and monitoring. | • Researches and implements system configuration changes related to project needs and security best practices. | This role involves a substantial amount of Operation and Maintenance work on production systems in AWS cloud which may entail weeknight off hours and weekend support occasionally. | • Evaluates new technology and tools. | • Performs capacity monitoring/ planning. | • Supports architectural design analysis and changes. | • System monitoring to prevent system issues – CloudWatch, New Relic, Nagios, Splunk or Uptime Robot Alerts. | • Plans weekly updates, validation, restarts for routine preventative maintenance. | • Resizing instances, building images, building new instances, AWS or CCS network changes (AnyConnect), CPM support. | • Plan and implement patching related to security vulnerabilities. | • Primary technical resource plans and implements regular 3rd party patching, minor upgrades, hotfixes, patches including but not limited to GitHub, Drupal, Tomcat, etc. | • Writes scripts (Ansible, system, AWS cli and bash shell) to perform system tasks including but not limited to configuration changes, system startup, admin password resets. | • Updates configurations and binaries in repositories (GitHub) and tracks changes. in Jira, | • Primary technical resource for Drupal and MySQL administration, patching, and issue resolution. | • Primary technical resource for Akamai profile changes, IP whitelisting, certificate. | • Perform RHEL O/S activities on instances including but not limited to adding disk space, users, log review. | • Supports scheduled maintenance activities. of the environment; | • Extensive experience in managing resources in an AWS Cloud environment. | • Supports Ad-hoc requests including but not limited to installation and configuration of new and existing tools (i.e. Subject 7, Word to PDF, Ivanti, Proxy, Burp Suite, etc.). | • Supports Pega design reviews. | • Influence development of solutions that impact strategic project/program goals and business results while also leading work of other technical staff. | • Identifies risks and opportunities, mitigates unknown risks around DevSecOps, infrastructure, operations and maintenance. | • Problem resolution of complex problems using deep technical knowledge and experience. | • Provide support for all incidents until system has returned to service. | • Provides support to tier 2 application issues as needed. | • Maintains AWS statistics which captures storage and instance information per environment. | • Supports DevSecOps Ci/CD and IaC initiatives. | • Support security audits. | • Maintains process documentation. | • Provide process evidence. | • Influence development of solutions that impact strategic project/program goals and business results. | • Automate processes to streamline workflows. | | Education and Experience Requirements | • BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Experience may be substituted in lieu of degree. | • AWS Solutions Architect Certification or AWS SysOps Administrator Certification. | | Recommended Skills: | • AWS Workspace & WorkDocs. | • Must have IaC pipeline experience. | • Package Management tools: rpm, pip. | • Build Servers and Tools: Jenkins, Gitlab. | • Container build and orchestration: Kubernetes and/or Docker Swarm. | • Familiarity with container (Docker, ECS, EKS), serverless (Lambda), and Virtual Machine (VMware, KVM) architectures. | • Versioning and Git based source control. | • Cloud platform services: AWS. | • Experience with AWS EC2, RDS, S3. | • Experience with AWS Security (IAM, Policy, Security Group). | • Extensive experience with AWS production environment. | • Windows Administration, Gold Image & Silver Image creation & patching. | • Linux Administration, Gold Image & Silver Image creation & patching. | • Experience with Linux Security, Patching & Shell Scripting. | • Configuration Management tools: Ansible. | • Experience with CloudFormation. | • Experience with Infrastructure as Code (IaC). | • Experience working with AWS programmatically via the CLI, Tools, or SDK. | • Experience architecting interconnectivity of Virtual Private Clouds (VPC) in a multi-account scalable fashion. | • Experience with configuration management of Cloud based resources. | • Experience bootstrapping and automating the build of complete environments. | • Experience with automating various processes end-to-end. | • Knowledge of product development and the ability to produce reusable and consistent solutions. | • Ability to manage conflict effectively. | • Ability to adapt and be productive in a dynamic environment. | • Strong written and verbal communication and collaboration skills supporting multiple stakeholders and business operations. | • Self-starter, self-managed, and a team player. | • Agile-based knowledge and skill. | • Familiarity with Atlassian JIRA and Confluence. | • Familiarity with open source software stacks. | • Hands on experience with software defined compute, storage, and network. | • Ability to automate builds, repetitive tasks, log analysis, and more programmatically. | | Additional Requirements as per Contract/Client: | • United States citizen or legal right to work in the United States without sponsorship. | Candidates must be able to work occasional overtime, evenings and weekends as prescribed by set system maintenance windows and production support needs.
Job Locations US-AZ-Phoenix | US-AZ-Avondale | US-AZ-Buckeye | US-AZ-Mesa | US-AZ-Surprise
Requisition ID 2020-57709
Update: Increased earning potential for onsite employees up to $16.27/hour*! Customer Service Representatives (CSR) at Maxmis make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Phoenix, AZ; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $16.27/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.60/hours*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $13.27/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-AZ-Phoenix | US-AZ-Avondale | US-AZ-Buckeye | US-AZ-Mesa | US-AZ-Surprise
Requisition ID 2020-57711
Update: Increased earning potential for onsite employees up to $16.27/hour*! Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Phoenix, AZ; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $16.27/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.60/hours*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $13.27/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-MD-Lanham
Requisition ID 2020-58046
Maximus Federal provides Operations and Maintenance (O&M) support to the Internal Revenue Service (IRS) MasterFiles (MF). This position will provide legacy IT system support to the Individual Master File (IMF) and Business Master File (BMF) key tax systems through programming and analysis, and assisting in the transition of the MF to a modified Agile approach to requirements decomposition and documenting using Collaborative Lifecycle Management tools. | | We are seeking entry level developer trainees interested in a career ladder leading to full performance as a senior level developer. The work primarily involves the development and maintenance of Assembler Language (ALC) software applications on a mainframe platform. Selected trainees will complete a paid 8 week ALC programming course hosted by Maximus in April 2021, and must successfully pass 5 exams. | | Upon successful completion of the IRS MBI Clearance process, and the Maximus training program, the Developer Trainees will support the IRS project. Currently all staff are 100% remote due to COVID. Under normal work circumstances, these positions will require being on site at the IRS facility in New Carrollton MD 5 days a week. Candidates must be willing and able to work on site once offices have safely reopened. The IRS facility is conveniently located directly across the street from the New Carrollton Metro station, and MARC train station! | | Working with an assigned Senior Developer mentor the trainee will: | •Develop or assist in development of Assembler Language (ALC) software applications on a mainframe platform, and maintain modules of a well-established applications software program | •Participate on a team designing, developing, testing and implementing software for less complex programs, such as modifying input forms | •Document customer business rules | •Develop flow diagrams and our pseudo-code | •Test and debug programs according to detailed requirements and submit completed applications software to the project lead | •Support the maintenance of existing applications software | •Interact with employees in the immediate office or related offices to acquire, clarify or exchange information needed to complete assignments | •Perform other related duties as assigned | | QUALIFICATIONS | •At least an Associate’s Degree (AS or AA with math curriculum) with a degree award date no later than January 2021. | •Preferred field of studies: Computer Science, Mathematics, Science-Technology-Engineering-Math (STEM) programs | •Knowledge of, and skill in applying, basic IT concepts, principles, methods and practices sufficient to perform highly structured, entry-level work designed to develop broader and more in-depth knowledge and skill needed to perform higher-level assignments | •Successful completion of at least one programming course in college (any language) | •Strong advanced math background demonstrated by grades in Calculus and/or ACT/SAT score | •Ability to communicate factual and procedure information clearly, verbally and in writing; and to gather and analyze basic facts and draw conclusions | •Ability to follow detailed and specific instructions and perform work as directed using specific and detailed guidelines | •Ability to analyze a problem by breaking into smaller parts | •Highly motivated and Self-starter | •Excellent attention to detail capability | •Excellent time management, scheduling, and organizational skills | •Preferred experience includes: programming and testing applications in any computer language | | After Maximus completes initial review of resumes, applicants will be requested to provide Transcripts and/or Math SAT/ACT scores, as well as recommendation letter from a Professor. | | Physical Requirements: | •Work is performed in a general office environment | | Additional Requirements as per contract/client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus) | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant
Job Locations US-Remote | US-Remote
Requisition ID 2020-58034
JOB SUMMARY: The Sr. Consultant will serve as Lead Business Analyst for modernization planning and business process reengineering human services consulting projects for large-scale systems. The Lead Business Analyst, along with the MAXIMUS Project Manager, will interface with Maximus and client program and IT resources, management teams and other business partners on a regular basis to maintain good client relations, deliver project outcomes, and resolve any issues. The Lead Business Analyst will be responsible for leading a team of business analysts, who will be primarily responsible for performing Child Support Enforcement system modernization analysis and developing required contract deliverables. | | JOB RESPONSIBILITIES: | •Be available to work remotely in a virtual team and office environment and on-site at client locations as needed, up to 50% of time. | •Ensure stakeholders are effectively engaged and all project deliverables are completed within budget, scope, and schedule | •Engage clients and represent Maximus team as a Child Support Enforcement subject matter expert | •Engage clients and represent Maximus as a system modernization and business process reengineering subject matter expert | •Lead a team of business analyst in performing Child Support Enforcement system modernization planning assessments and analysis. | •Develops and/or contributes to project deliverables. These include Needs Assessments, Functional and Technical System Requirements, Alternative Analysis, Cost/Benefit Analysis, Feasibility Study Reports, IAPDs, As-Is and To-Be Process Models, RFPs, and other work products and deliverables in accordance with the Project Work Plan | •Hold and facilitate client encounters | •Manage relationships with project and client staff. | •Track and report on project status and results | •Notifies the Maximus Project Manager verbally and in writing, when any problem(s) that may jeopardize the successful or timely completion of our contract obligations are discovered | •Reviews artifacts and other project documents and/or schedules and attends interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work | •Attends and facilitates project meetings with the client, subcontractors, project stakeholders, or other Maximus Team members, as requested by the Project Manager | •Completes project work in compliance with Maximus standards and procedures | •Performs other duties as assigned by leadership | | | | EDUCATION AND EXPERIENCE REQUIREMENTS: | | •Bachelor’s degree from an accredited college or university | •IIBA Certified Business Analyst Profession (CBAP) or PMI Project Management Professional certification desirable. | •A minimum of 10 years of experience with child support enforcement, including a minimum of five (5) years working with Child Support Programs and automated systems | •A minimum of 5 years of experience with planning or implementing large scale system design and development projects | •A minimum of ten (10) years of experience working as a business analyst, with a minimum of five (5) years of experience in a leadership position. | •A minimum of five (5) years of experience working directly with stakeholders to elicit and define detailed system requirements. | •In-depth understanding of Child Support Program objectives and requirements, including but not limited to case initiation, locate, establishment, case management, enforcement, financial management, state disbursement unit, business intelligence and reporting, customer service, knowledge of federal rules and regulations, and software systems requirements. | •A minimum of one (1) year experience documenting requirements using Agile artifacts including, but not limited to, epics, user stories, story boards, features, etc. | •Experience with federal and state government projects, preferably human services | •Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential | •Excellent verbal and writing skills and be comfortable and experienced working with customers | •Excellent consultant and facilitator | •Excellent organizational, written, and verbal communication skills | •Proficiency in Microsoft programs such as Word, Excel, PowerPoint, Visio and Project | •Ability to perform comfortably in a fast paced, deadline oriented work environment | •Ability to execute many complex tasks simultaneously, and work as a team member as well as independently | •Ability to explain and communicate program and functional subjects to non-expert audiences. | •Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation. | •Ability to ensure solutions are consistent with organization, client, and project objectives. | •Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. | •Ability to work independently. | •Excellent verbal and written communication skills. | •Good organization skills; ability to manage multiple tasks and deadlines simultaneously. | •Viewed as expert in field within the organization. | •Must have the flexibility to travel to support projects

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