PLEASE NOTE: INDIANA residency is required for this position. This hire may live anywhere in the state of Indiana.
This job is for an individual who is a self-starter, energetic and excited to grow and develop those around them. It also requires patience, flexibility, and focus on deadlines. | This job is not for an individual who requires a ‘train-the-trainer environment’ or does not work well independently.
Maximus is hiring a Licensed Practical Nurse to fill a Clinical Coordinator position. This role reviews clinical documentation and requests submitted by individuals and/or providers to determine appropriate level of care and/or prior authorization. The LPN Clinical Coordinator will be responsible for the LEVEL 1 PASRR Queue 50% for Delaware and 50% for Illinois. Why Maximus?- 401K plan with company matching- Paid Time Off- Quarterly Bonus Opportunities- Employee Assistance Program (EAP) for your well-being- Employee wellness programs and enticing discount programs *This position has a Tuesday - Saturday work schedule; 8am- 4:30pm.
Maximus is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. | | As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. | | Specific Responsibilities: | | •Provide a first point of contact for customers seeking technical assistance | with a ticket, phone call, email, or in person. | •Assist customers, troubleshoot problems, and coordinate technical | support. | •Account creations, account lockouts, password changes. | •Record events and problems and their resolution in logs. | •Follow-up and update customer status and information. | •Log and route service requests and incidents in an incident management | system. | •Maintain service level agreements related to Desk Side support | Service/Incident requests. | •Direct unresolved issues to the next level of support team member. | •Establish phone bridge with next level of support and customer leads per | SOP’s. | •Receive and input critical time data in various formats and ingest it into the | vetting system. Data may be received in various formats and must be | converted to a customer defined format such as XML for ingest into the | system. | | Requirements: | | •Due to federal requirements, only US Citizens can be considered. | Candidates with dual citizenship cannot be considered | •Must be able to obtain and maintain a Secret level clearance. | •Must be based around the Colorado Spring, CO area. Must be able to report | on-site in Colorado Springs, CO. | •This individual will be responsible for the daily operation of mission critical | systems on a 24x7x365 workday basis. Shift work will be required | •1+ years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent | experience in customer service. | •1+ years of experience utilizing any Incident Management Ticketing System | such as: | oRemedy v20.02 | oServiceNow | oOther, comparable systems | | #techjobs #clearance #NSO
Essential Duties and Responsibilities: | Leads IV&V projects that provide independent assessments of the system development/implementation/M&O project and its governance which includes: | Identifying risks and issues | Accessing causes of risk and issues | Providing actionable recommendations that can be used by the project team to resolve issues and avoid risks | Supporting required reporting to federal funding partner agencies | Attend and observe project meetings to collect project information and data, understand project activities, and gain project insights | Provide technical and subject matter expertise | Participate in the analysis of project information and data collected | Adhere to contract requirements and comply with all corporate policies and procedures | Perform other duties as assigned | | Project Specific Requirements | | Required: | Minimum of 5 years of related IV&V experience | Minimum of 5 years of business or technical analysis | Experience on at least one MMIS or large complex IT project | Strong technical skills | Knowledge and experience with system design life cycle (SDLC) | Knowledge and experience with waterfall and agile design/development approaches | Strong data analysis skills | Excellent verbal and writing skills | Bachelor's Degree from an accredited college or university; experience may be substituted for education | Proficiency in Microsoft programs such as JIRA, JAMA, Access, Word, Excel, PowerPoint and Project | | Preferred Qualifications: | Additional experience in health and human services public sector IT | Experience providing external quality assurance services | Technical certification(s)
Maximus is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. | | As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. | | Specific Responsibilities: | | •Provide a first point of contact for customers seeking technical assistance | with a ticket, phone call, email, or in person. | •Assist customers, troubleshoot problems, and coordinate technical | support. | •Account creations, account lockouts, password changes. | •Record events and problems and their resolution in logs. | •Follow-up and update customer status and information. | •Log and route service requests and incidents in an incident management | system. | •Maintain service level agreements related to Desk Side support | Service/Incident requests. | •Direct unresolved issues to the next level of support team member. | •Establish phone bridge with next level of support and customer leads per | SOP’s. | •Receive and input critical time data in various formats and ingest it into the | vetting system. Data may be received in various formats and must be | converted to a customer defined format such as XML for ingest into the | system. | | Requirements: | | •Due to federal requirements, only US Citizens can be considered. | Candidates with dual citizenship cannot be considered | •Must be able to obtain and maintain a Secret level clearance. | •Must be based around the Annapolis Junction, MD area. Must be able to | report on-site in Annapolis Junction, MD. | •This individual will be responsible for the daily operation of mission critical | systems on a 24x7x365 workday basis. Shift work will be required | •1+ years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent | experience in customer service. | •1+ years of experience utilizing any Incident Management Ticketing System | such as: | oRemedy v20.02 | oServiceNow | oOther, comparable systems | | #techjobs #clearance #NSO
Maximus is currently hiring a Clinical Trainer to support the SIS programs across Maine, Tennessee, and Virginia. The Clinical Trainer will create and develop training objectives, implement assessments, and teach programs to maintain organizational and safety standards. Why Maximus?- 401K plan with company matching- Paid Time Off- Quarterly Bonus Opportunities- Employee Assistance Program (EAP) for your well-being- Employee wellness programs and enticing discount programs*This is a hybrid position with regular travel.** Due to program needs, residency in Tennessee is preferred.
Maximus is currently seeking a Customer Service Representative to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position. Must be willing to come on-site to complete Security Clearance paperwork for the first 2 weeks in our Jacksonville, FL office at 1 Imeson Park Blvd., Jacksonville, Florida 32218.
Maximus is seeking a Windows Admin to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. | | We are seeking an experienced Windows Administrator to join our team. As a Windows Administrator, you will be responsible for overseeing the design, implementation, and maintenance of windows-based servers and systems. Your role will involve managing server infrastructure, troubleshooting issues, and ensuring the reliability and security of the Windows environment. | | Salary Range: $40,000.00 - $120,000.00 yearly. | | Specific Responsibilities: | | •Administer and maintain Windows-based server infrastructure, including | installation, configuration, and patch management. | •Monitor and alert on the health and status of all infrastructure hardware | and software components. | •Monitor system performance, identify bottlenecks, and implement | optimization strategies to ensure performance and reliability. | •Providing incident response support to include break/fix, restoration of | service, and provisioning of services. | •Experience in Windows-based systems, such as Windows 2010 & Server | 2012R2/2016R2. | •Develop and maintain patching and upgrade plans. | •Create and maintain documentation related to system configurations, | procedures, and SOPs. | •Ensure high availability and disaster recovery readiness by implementing | appropriate backup and restoration strategies. | •Install, configure, and troubleshoot the local and wide area network | applications, including software development tools and operating systems. | •Management, maintenance, and support all Backup & Restore platforms | hardware and software. | | Requirements: | | •Due to federal requirements, only US Citizens can be considered. | Candidates with dual citizenship cannot be considered. | •Candidates with an existing Secret clearance are highly desirable. However, | applicants without a current Secret clearance, who have the ability to obtain | and maintain one, will also be considered for this position. | •Must be based around the Colorado Springs, CO area. This position requires | onsite work; however, a limited amount of telework can be available, subject | to approval. | •This individual will be responsible for the daily operation of mission critical | systems on a 24x7x365 workday basis. Shift work will be required. | •Certified in Microsoft MCSA and MCSE. | •7 or more years of experience in a Windows Administration role or in | related field. | •7 or more years of experience in the following: | oDell Intel-based servers | oHP Intel-based servers | oMS domain infrastructure: Active Directory, DNS, DHCP, DFS, | Network Policy Server | oMS Windows 10 | oMS Server 2012R2/2016 | oMcAfee Antivirus | oSymantec Endpoint Protection | oVeritas NetBackup 8.12 | | #techjobs #clearance #NSO
Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
This successful candidate will support the Maximus Human Resources Support Center. The Human Resources admin will perform a variety of clerical and administrative tasks on the phone, via email, and web chat with internal and external clients. This candidate must be professional and pleasant with exceptional communication (verbal and written) and interpersonal skills. Must have knowledge in Benefits questions, meeting deadlines, and assist in special projects as directed.
Maximus Federal is currently seeking a Junior Salesforce Developer to assist with software development in an Agile environment in support of a federal client’s mission. | | The developer must demonstrate a willingness to learn new offerings applicable to his/her core function and overcome technical challenges in a fast-paced environment. The developer will also provide design, and implementation expertise to a cross-functional agile software development team. | | This position requires a full-time onsite presence at facility located in Houston, Texas, with some flexibility to work remotely on a periodic basis. | | Job Summary | •Provide development and technical support by using Agile best practices and techniques to configure robust solutions. | •Develop high quality code, primarily using standard web technologies (HTML, CSS, and Javascript) and Salesforce tools and plug-ins | •Help design and build integrations between Salesforce and other systems using web services and integration middleware tools such as Informatica, Mulesoft, and others as required | •Assist in implementing and optimizing CI/CD pipelines, ensuring efficient and reliable delivery of software updates. | •Follow best practices and continuous improvement processes to identify future upgrade issues and design considerations. | •Collaborate effectively with team members, customers, and stakeholders to address questions, troubleshoot issues, and provide recommendations. | •Respond to technical issues in a professional and timely manner. | •Create and maintain system design and operations documentation. | •Stay up to date with the latest industry trends and technologies to ensure our systems remain cutting-edge. | •Complete other duties as assigned. | | Requirements: | •Bachelor’s Degree from an accredited college or university is required; Degree in Computer Science is preferred; Additional experience would be considered in lieu of a degree | •At least (1) one to (3) three years of IT experience preferred | •Salesforce knowledge: This includes a better understanding of the Salesforce platform, its features, and how to use it to build applications. | •Apex programming skills: Junior Salesforce Developers should be able to write Apex code to create custom objects, functions, and triggers. | •LWC (Lightning Web component) skills: Good understanding of lightning framework to build custom lightning web components. | •Salesforce DevOps skills: Good handle on DevOps tools like Git, Jenkins and SFDX CLI commands. | •Support and troubleshoot deployment issues. | •Review existing documentation and document technical specifications, as needed. | •Perform maintenance on existing software products and contribute knowledge of business applications. | •Contribute as necessary to the development of all project artifacts throughout the system development life cycle. | •Familiarity with Scaled Agile Framework (SAFe) and proficiency using Atlassian tools is preferred. | | Additional Requirements as per contract/client: | •Must be a US Citizen | •Must be able to obtain and maintain a Public Trust clearance
The HR Data Analytics & Process Manager role will act as leader for the Maximus Human Resources Data Analytics & Process team. This role is responsible for developing, applying and maintaining a full range of activities associated with People Analytics, Process Improvement and Process Re-Engineering.
What You Will Do: | | The Service Desk Analyst will provide first line support for our customers. They will follow standard processes and be required to document and resolve technical issues relating to hardware, software or general computer usage. Must have the ability to communicate in a positive manner and build trustful relationships with coworkers, customers, and management to create an effective “team” working environment. The Service Desk Analyst position is responsible for logging, categorizing, prioritizing, resolving or escalating customer incidents and requests. Primary focus is to address incidents that are preventing customers from completing their work and resolving the incident as efficiently as possible. Service requests management is also a priority for the Service Desk. This covers customer requests for software installs, access and password management. Analysts will use team member knowledge, and on-the-job training and knowledge base documents to help customers. | | Required Skills: | •Per federal requirement candidates must be an US Citizen. | •Associate degree in information technology or 2 years equivalent experience in a Service Desk role. | •2+ years of experience providing Tier 1 customer support via phone, live chat and e-mail to user community in the areas of e-mail, standard Windows desktop operating systems and applications. | •Serves as the first point of contact for incident and service request processes. | •2+ years of experience conducting troubleshooting of PC hardware/software and printer problems. | •Enterprise and technical level communication skills required. | •1+ year of experience working in a call center environment logging all contacts within a call tracking system. | | Desired Skills: | •ITIL Foundations certification | •Experience with Service Desk tools such as ServiceNow
Maximus is seeking a MQ Senior Engineer to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. | | We are seeking an experienced MQ Senior Engineer to join our team. As an MQ Senior Engineer, you will be responsible for designing, implementing, and maintaining the IBM MQ infrastructure that enables reliable and efficient messaging communication. Your role will involve configuring MQ objects, monitoring performance, troubleshooting issues, and providing technical expertise to support critical business applications. | | Specific Responsibilities: | | •Design, implement, and maintain the IBM MQ infrastructure, including | queue managers, channels, queues, and other MQ objects. | •Configure and manage MQ clustering, multi-instance queue managers, and | high availability solutions to ensure message reliability and fault tolerance. | •Monitor and analyze MQ performance metrics, identifying bottlenecks, | optimizing configurations, and tuning MQ settings to enhance system | efficiency. | •Provide technical guidance and support to application developers, | assisting in the integration of applications with MQ messaging. | •Ensure the security and integrity of MQ infrastructure, implementing | appropriate access controls, encryption, and auditing mechanisms. | •Perform capacity planning and forecasting to ensure scalability and | performance of MQ infrastructure. | •Stay updated on the latest IBM MQ versions, patches, and industry best | practices, making recommendations for upgrades and improvements. | •Document technical configurations, procedures, and troubleshooting steps | for the MQ environment. | | Requirements: | | •Due to federal requirements, only US Citizens can be considered. | Candidates with dual citizenship cannot be considered. | •Candidates with an existing Secret clearance are highly desirable. However, | applicants without a current Secret clearance, who have the ability to obtain | and maintain one, will also be considered for this position. | •Must be based around the Colorado Springs, CO area. This position | requires onsite work; however, a limited amount of telework can be | available, subject to approval. | •This individual will be responsible for the daily operation of mission critical | systems on a 24x7x365 workday basis. Shift work will be required. | •Certified as an IBM System Admin for MQ. Equivalent certifications can be | considered. | •12 or more years of experience in a MQ Senior Engineer role or in a related | field. | | #techjobs #clearance #NSO
As a Security Operations Center (SOC) Analyst, you support the 24x7x365 SOC by providing a consolidated enterprise view of security events and network activity. Currently, SOC Analysts work across 3 shifts (day, afternoon, night) on a 4x10 schedule (1 day onsite, 3 days remote). However, all staff will be required to work onsite at the customer’s direction. This is an excellent opportunity to learn and apply cybersecurity fundamentals using leading edge tools for a large federal agency. | | Improve the cybersecurity posture by identifying, verifying, and understanding cyber events. | | Track incident notifications and identify trends and activities to prevent, respond, and recover. | | Conduct problem resolution and provide subject matter expertise in security investigations best practices. | | Collect, analyze, and correlate security events and use discovered data to enable recommendation of mitigation of potential incidents. | | Identify events that pose a threat to the confidentiality, availability and integrity of information or systems. | | Provide quality assurance accuracy, consistency, and reliability to security event data in tickets and reports. | | Perform incident triage to include determining accuracy, scope, urgency, and impact. | | Provide incident coordination and updates to Incident Response Teams (IRTs) | Notify management of suspected incidents and articulate the event’s history, status, and potential impact. | | Perform event and incident tracking using ticket management system | Track and report on-going cyber security incidents to the primary incident handler. | | Provide event and incident operational and executive reporting | Respond to verified incidents utilizing a wide array of tools to mitigate active threats. | | Provide updates to Standard Operating Procedures (SOP). | | Required Skills: | | • 1+ years of experience in related field | • Minimum Education: Bachelor’s Degree | | Desired Skills: | | • Cybersecurity certification(s) | • Secret Clearance preferred | | *US CITIZENSHIP REQUIRED*
Maximus is searching for a Service Desk Technician (Tier 1) for a team based in Oklahoma City, OK. | | As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends. | | | Responsibilities include, but are not limited to: | | • Answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies. | • Communicating promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. | • Interviewing user to collect information about problem and leads user through diagnostic procedures to determine source of error. | • Troubleshooting problems with operating systems, applications, remote access, email, and telephone and wireless issues. | • Handling problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to appropriate team. | • Defining and classifying level, priority and nature of problem, request and/or issue. | • Responsible for opening, tracking, and closing trouble tickets. | • Ensuring problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. | • Active Directory account management and RSA token provisioning. | | | Required Qualifications: | | • Must be eligible for a Public Trust clearance and in the future, obtain a DoD Secret clearance. | • Requires a High School Diploma or GED. Associate degree preferred. | • Ability to obtain/retain a DoD Common Access Card (MANDATORY). | • DoD Directive 8570.1 Information Assurance Technical Level II certification (Security+) is required. | • 1+ years of experience in the following: Customer service, Call center / help desk experience, Proficiency with Windows 10 operating system, Experience and knowledge of installation, configuration, and troubleshooting of computers, knowledge of help desk call tracking management systems | | | Desired/Preferred Skills: | | • ITIL Foundation Certified (Preferred). | • HDI CSR certified (Preferred). | • Experience with ServiceNow (Preferred). | • Strong verbal and written communication skills. | • Excellent customer service skills. | | #techjobs #EITaaS #WID #WomenInDefense
Maximus is searching for a Service Desk Technician (Tier 2) for a team based in Oklahoma City, OK. | | As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends. | | | Responsibilities include but are not limited to: | | • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies. | • Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. | • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. | • Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues. | • Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to appropriate team. | • Defines and classifies level, priority and nature of problem, request and/or issue. | • Responsible for opening, tracking and closing trouble tickets. | • Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. | • Active Directory account management and RSA token provisioning. | | | Minimum Requirements: | | • Requires a High School Diploma or GED. Associate degree preferred. | • Ability to obtain/retain a DoD Common Access Card (MANDATORY). | • DoD Directive 8570.1 Information Assurance Technical Level II certification (Security+) is required. | • 3+ years of experience in Customer service | • 3+ years of experience in call center / help desk operations | • 3+ years of experience displaying proficiency with Windows 10 operating system. | • 3+ years of experience and knowledge of installation, configuration, and troubleshooting of computers | • Knowledge of help desk call tracking management systems | • Must be eligible for a Public Trust clearance and in the future, obtain a DoD Secret clearance. | | | Desired/Preferred Skills: | | • ITIL Foundation Certified (Preferred). | • HDI CSR certified (Preferred). | • Experience with ServiceNow (Preferred). | • Experience with NICE CXone (Preferred). | • Strong verbal and written communication skills. | • Excellent customer service skills. | | | #techjobs #EITaaS
Maximus is seeking an Automation Security Engineer to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. | | We are seeking an experienced Automation Security Engineer to join our team. As an Automation Security Engineer, you will be responsible for designing, implementing, and maintaining security infrastructure and systems. Your role will involve conducting security assessments, managing security incidents, and providing technical expertise to enhance the overall security posture of systems and networks. | | Specific Responsibilities: | | •Design, implement, and maintain the organization's security infrastructure, | including firewalls, intrusion detection/prevention systems (IDS/IPS), data | loss prevention (DLP), and security information and event management | (SIEM) systems. | •Conduct security assessments and penetration testing to identify | vulnerabilities and develop mitigation strategies. | •Develop and maintain security policies, procedures, and standards in | compliance with industry best practices and regulatory requirements. | •Develop and track Plan of Action and Milestones (POA&Ms) to address | identified security vulnerabilities and compliance gaps | •Support DevSecOps initiatives by developing and implementing test-driven | security within a CI/CD pipeline | •Work and support Authorization to Operate (ATOs, cATOs) | •Conduct research on emerging threats, vulnerabilities, and technologies to | stay updated on the evolving security landscape. | •Participate in incident response activities, including forensic analysis, | evidence gathering, and reporting. | | Requirements: | | •Due to federal requirements, only US Citizens can be considered. | Candidates with dual citizenship cannot be considered | •Candidates with an existing Secret clearance are highly desirable. However, | applicants without a current Secret clearance, who have the ability to obtain | and maintain one, will also be considered for this position. | •Must be based around the Annapolis Junction, MD area. This position | requires onsite work; however, a limited amount of telework can be | available, subject to approval. | •This individual will be responsible for the daily operation of mission critical | systems on a 24x7x365 workday basis. Shift work will be required | •Certified as a Cisco Certified Network Professional (CCNP) OR Cisco | Certified Design Expert (CCDE), OR Cisco Certified Internetwork Expert | (CCIE) OR equivalent | •7 or more years of experience in a Security Engineer role or in a | related field | | #techjobs #clearance #NSO