Maximus is currently hiring for a Lead Registered Nurse (RN) Evaluator! The incumbent in this position is a subject matter expert on the CANS-NY regarding HCBS/LOC eligibility assessment for C-YES and serves as a role model, mentor, and resource for the Nurse Evaluators, as well as conducting assessments. This position supports an assigned RNM and provides leadership. This is a hybrid-remote full time position that will require some travel throughout an assigned region in Central New York. JOB RESPONSIBILITIES- Performs in-home and telehealth evaluations of patients that includes evaluation of pediatric consumers with a Serious Emotional Disturbance (SED) diagnosis or Medical Fragility (MF) diagnosis ages 0-21 years. - Establishes and maintains positive relationships with consumers, caregivers, and all providers - Maintains updated knowledge of the UAS-NY CANS HCBS/LOC Assessment process.- Review’s consumer supporting documentation and/or referral forms, as relevant to the consumer case.- Enters evaluation data into the electronic HCBS/LOC Eligibility assessment. - Ensures completeness and accuracy of the HCBS/LOC Eligibility Assessment.- Documents any concerns, conflicting information, or other issues that surface during the evaluation process. - Emphasizes continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in Plan of Care.- Facilitates, mentors, and assists new C-YES Nurse Evaluators to meet the essential functions of the Nurse Evaluator role.- Conducts C-YES appointment visits with new Nurse Evaluators to provide demonstration and education. Instructs, demonstrates, observes assessment skills and techniques, and provides feedback to the Regional Nurse Manager.- Maintains and meets/exceeds set productivity standards.- Raises issues of concern and training needs to the Regional Nurse- Assists the Regional NurseManager in providing assessment guidance to team members- Assists with training of new Nurse Evaluators and refresher trainings as assigned for existing nurses.- Provides technical leadership to assigned staff.- Identifies areas in need of improvement and assists Nurse Evaluator and RNM in creating a plan to enhance skills. - Notifies Regional Nurse Manager of any delays or problems related to achieving an orientee's goals as soon as identified to ensure immediate intervention for optimal success. - Serves as a resource by guiding new team members to appropriate resource materials. - Nurtures, supports, and guides new and current team members through mentoring.- Meets all standards established for this position as outlined in the corresponding annual performance criteria for this position.- Performs other duties assigned by the Regional Nurse Manager.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | The IT Field Services Sr Technician is the senior subject matter expert for one or more lines of business. The Field Services Sr Technician has the experience to follow network diagrams and follow rack elevations layouts to properly startup a new project. This role is also the considered to be the technical lead for the supervisor that identifies, researches, and resolves technical issues for our Tier 1 and 2 technicians. Sr Technicians also manage the relationship with the business and IT. | | Job Duties/Responsibilities: | • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. | • Provides Senior Level support for requests that cannot be resolved remotely where on-site hands-on inspection and remediation is required | • Identify, research, resolve technical issues for local and remote staff. | • Become the subject matter expert for various software applications and end point configurations for the business. | • Conduct routine equipment servicing out in the field. | • Perform on-site activities, related to installation, repair, management and maintenance. | • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets. | • Track IT Assets and maintain updated information in the appropriate ITAM database. | • Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business. | • Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics. | • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids. | • Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed. | • Key contributor in maintaining and updating various software applications and desktops configurations to ensure compliance. | • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production. | • Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business. | • Perform technology upgrades and refreshes. | • Mentor and lead peers on best practices and bestow the company culture. | • Support of new site builds, office consolidations, office relocations, migrations, and decommissions. | • Collaborate and partner with other disciplines of IT to research, test and implement IT enterprise initiatives. | • Assist in tracking and completing tickets pertaining to application, network, and system issues. | • Maintaining Active Directory Users and Computers. | • Administer user accounts and permissions to various application, as well as client software. | • Serve as technical liaison between program staff and IT. | • Assist with Service Desk surge support. | • Perform other duties as assigned by management. | | Education/Requirements: | • High school diploma or GED required. Associate degree preferred or equivalent combination of education, technical training or work experience considered in lieu of degree. | • Minimum of 4-6 years of related IT experience. | • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. | • Comply with all company required policies, procedures and processes including but not limited to required training and established safety standards. | • Experience working in a network planning or implementation role at an ISP, telephony and other vendors preferred | • Relevant experience in Data Center Engineering Operations, cable management and power distribution and redundancy. | • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. | • Strong organizational skills and ability to multi-task in a medium-size business environment. | • May provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | • Working knowledge with ITIL and prior experience in staff development preferred. | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift up to 40 pounds required | • Travel may be required as needed.
-Develop working relationships with customers and monitor engagement and progress. | -Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility. | -Conduct workshops and other training related services for customers. | -Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. | -Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs). | -Follow up with customers to ensure that their needs are met and questions and concerns are resolved. | -Interact with other team members to provide expertise and assistance in resolving participant issues. | -Maintain accurate and timely case notes on all customer contacts and document activities. | -Share information about outreach and engagement efforts with project staff. | -Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider. | | Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists other Enrollment Service Representatives with daily management duties. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Bilingual fluency in English and Spanish. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner.
Maximus is currently looking for Diagnostic Uploaders to join our Veterans Evaluation Services team in Houston, TX. The Uploaders are responsible for uploading veteran diagnostic results to their case, ensuring accuracy and correctness of information, and updating as needed.
Essential Job Functions: | | 1) Review report from top to bottom. Make sure the name, DOB, Test and facility match (always checking to make sure no other Veteran is attached to the PDF); | 2) Mark Test status seen as needed. Make sure diagnostic test date matches unless it is a prior results; | 3) Check for DX mileage on VBA cases (VHA does not have mileage); | 4) Double check all CPT codes and match the CPT codes on reports. If they do not match make corrections; | 5) Confirm what was ordered is uploaded. Comment on what was not ordered; | 6) Double check and confirm that no other Veteran’s information was uploaded to the case; | 7) Assist others when they need a second review; | | Additional Duties and Responsibilities: | | 1) Answer questions pertaining to diagnostic results or calling on late diagnostic issues; | 2) Training new employees; | 3) Ensure uploads are low and do not overflow; | 4) Reviewing comments and cases comments; | 5) Review diagnostic mail from facilities and confirm we have all diagnostics for Billing to pay out; | 6) Review prior reports from Veterans and VBMS; | 7) Email diagnostic report tracking specialist when needing a late diagnostic; | 8) Other duties as assigned. | | Knowledge/Skills/Abilities: | | 1) Knowledge of Medical terminology and HIPAA Regulations; | 2) Knowledge of CPT codes; | 3) High levels of organization, time management, job prioritization, multi-tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA; | 4) Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s); | 5) Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point; | 6) Advanced multi-tasking skills; | 7) Knowledge of company policies and procedures. | | Working Conditions: | | 1) Regular office environment with moderate noise level; | 2) Normal office hours unless extended hours needed to process all uploads. | | Minimum Level of Preparation and Training: | | High School Diploma or GED required.
As a Senior Front-End Angular Developer, you will be responsible for the development and implementation of applications using existing and emerging technology platforms for a mission critical federal application. Working within an Agile environment, you will actively participate in story planning and daily standups. You will play a key role on collaborative project teams, be responsible for the design and development of mission critical, enterprise-scale business systems. | | What you will do: | | • Design, code, and test software modifications for assigned applications to address changes or fixes as necessary for problem resolution. | • Interact with clients, subcontractors, and users as required during daily activities. | • Independently prepare estimates of effort to develop and execute approved application changes in primary applications, prioritize work assignments, and facilitate peer review of work products. | • Coordinate and participate in system, integration, performance and acceptance testing. | • Maintain shared responsibility for documentation updates to configuration records and the related configuration management tool to track application changes. | • Work as part of a team throughout the software development life-cycle. | • Collaborate with designers and analysts to implement enhancements of new applications. | • Develop code to meet user story acceptance criteria. | • Review, analyze, and modify programming systems, including encoding, testing, debugging and installing for a large-scale system. | • Extensive object-oriented software development and domain design. | • Build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline). | • Encourage and build automated processes wherever possible. | • Manage environment requests and environment allocation to project teams. | • Manage health of the environment and proactively coordinate as well as resolve the environment downtime related issues. | | Required Skills: | | •Must be eligible to obtain and maintain a Public Trust clearance. Due to | federal contract requirements only US citizens can be considered. Dual | Citizens cannot be considered. | •Bachelor's Degree in Computer Science, Information Systems, Engineering, | Business, or other related scientific or technical discipline. | •7+ years of experience in application development using Angular/Node JS, | Java/JEE and related technologies (WebLogic, JBoss, Spring Framework), | and/or JavaScript. | •3+ years of experience using a recent version of Angular. | •Relevant work experience in an Agile/Scrum development environment | using Jira or a similar tool. | | Desired Skills: | | •Experience in HTML, CSS, JavaScript, and jQuery. | •Experience developing REST, SOAP, and JSON/XML, | •Experience with Oracle RDBMS. | •Experience with Maven/Gradle, JUnit, Selenium, Subversion. | •Working knowledge with CI/CD, | •Experience with Front End Javascript Framework such as Angular, Vue, and | React. | •Knowledge of containerization (Docker and OpenShift). | •Experience with SpringBoot; Quarkus is a plus. | •Experience with Jenkins.
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | • Provide customer service inbound support via telephone when needed to assist the EB Call Center department | • Performs other duties as may be assigned by management | | Requirements: | - Required to drive within region assigned | - High School diploma, GED, or equivalent certification | - DSHS Community Health Worker certification preferred. | - Two years of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred | - Bilingual preferred
The Administrator will assist the department by performing any combination of entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
Senior Business Analysts for Performance Analytics are highly skilled at identifying analytical requirements within contracts, operational processes, and data and translating business needs to features, user stories and acceptance criteria for solution development. They act as a bridge between Performance Analytics customers and engineers and have a deep understanding of government contracts, operations, and analytic insights and solution capabilities. They are able to document and translate complex business process models and flows, define KPIs, metrics, attributes, alerts, filters, and complex business rules related to analytical business requirements. They are able to build high quality relationships with minimal support, and provide support to business analysts.
Every day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming start dates in New York City. This position requires 5 days of onsite training after successful completion of the first week of training, there is the opportunity to work remotely. Training is a total of 6 weeks. Pay and Benefits:- Bilingual base rate $21.75/hr- $1,500 Retention Bonus (New Hires only, eligible after 120 days of successful employment)- Quarterly Bonus opportunity up to 5% of your quarterly earnings- $500+ in referral incentives- 401K with company match- Medical, Dental and Vision benefits- Paid accrued time off and 10 paid holidays- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A variety of weekday and weekend shifts that meet lifestyle and family goals- A supportive environment with peers who share your passion for improving people’s lives- Career development and promotional opportunities- No cold calling, sales, or collection calls
Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism. *Must live in or near Valley View, OH. **Candidates must be willing to travel to provide support to other clinics within the region.
Assist providers and veterans on exam days in any manner needed. General problem solving in a solutions- oriented manner for both providers and veterans. Update case statuses as available. Must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.
The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
The Sr CSR LTSS positions develops and implements community collaborations, coordination and partnerships with targeted Nursing and IDD facilities, CBOs and state agencies in order to promote programs. Project strategy is to educate and partner with appropriate CBO personnel in Managed Care Programs so they can assist low income families to help overcome barriers to utilization of available healthcare services. Position provides customer services via telephone or in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs. Makes home visits to LTSS and special needs clients upon request. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | The position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | - May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | - Provide customer service inbound support via telephone when needed to assist the EB Call Center department | - Performs other duties as may be assigned by management | | Requirements: | - Bilingual preferred | - Required to travel within region assigned | - High School diploma, GED, or equivalent certification | - DSHS Community Health Worker certification preferred. | - One years of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred