MAXIMUS

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Search Results Page 4 of 11

Job Locations US-LA-Bogalusa
Requisition ID 2020-54378
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.  Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need.  Pay and Benefits:- Earning potential up to $15.48/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $16.73/hour*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.  
Job Locations US-TX-Brownsville | US-TX-Harlingen | US-TX-Edinburg
Requisition ID 2020-54397
Update: Increased earning potential for onsite employees up to $13.80/hour*! Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Brownsville, TX; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need.  Pay and Benefits:- Earning potential up to $13.80/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $14.88/hours*- $360+ in potential bonuses for excellent work and referrals- NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $10.80/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-LA-Bogalusa
Requisition ID 2020-54491
Update: Increased earning potential for onsite bilingual employees up to $16.73/hour*! Bilingual Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.  Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need.  Pay and Benefits:- Bilingual earning potential up to $16.73/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $13.73/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.  
Job Locations US-UT-Sandy | US-UT-Salt Lake City | US-UT-West Jordan | US-UT-Midvale | US-UT-West Valley City
Requisition ID 2020-57718
Update: Increased earning potential for onsite bilingual employees up to $17.52/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Sandy, UT; targeted start date is discussed with your recruiter.  Pay and Benefits:- Bilingual earning potential up to $17.52/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $14.52/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-WI-Milwaukee
Requisition ID 2020-57273
The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.
Job Locations US-UT-Sandy | US-UT-Salt Lake City | US-UT-West Jordan | US-UT-Midvale | US-UT-West Valley City
Requisition ID 2020-57719
Update: Increased earning potential for onsite bilingual employees up to $17.52/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Sandy, UT; targeted start date is discussed with your recruiter.  Pay and Benefits:- Bilingual earning potential up to $17.52/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $14.52/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-UT-Sandy | US-UT-Salt Lake City | US-UT-West Jordan | US-UT-Midvale | US-UT-West Valley City
Requisition ID 2020-57717
Update: Increased earning potential for onsite employees up to $16.19/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.  Please note this job posting is for upcoming classes in Sandy, UT; targeted start date is discussed with your recruiter.  Pay and Benefits:- Earning potential up to $16.19/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.52/hours*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $13.19/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-VA-McLean
Requisition ID 2020-57670
Job Locations US-TX-Brownsville
Requisition ID 2020-57666
The Operations Manager is responsible for providing oversight of operations by ensuring process and procedures are followed, managing staff, daily operation activities, and planning the use of materials and human resources administrative services. Provides input to identify and implement innovative strategies to create operational efficiencies and processes for day-to-day Project functions. Ensures “best practices” are institutionalized to improve quality and overall delivery of present and future opportunities across the Project. Also responsible for performance management and reporting. | | Project Essential Job Duties: | •Oversee operations functions and staff on a daily basis to ensure that all contractual requirements for processing applications, invoices, adjustments and appeals are met | •Responsible for identifying and resolving issues, problems, and concerns with employees Ensure adequate staffing levels, staff training, and compliance to meet contractual requirements | •Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals | •Provide assistance and updates to staff regarding the programs, policies, and procedures | •Recommend changes to policies and establishes procedures | •Develop unit goals and objectives, and monitor achievement of these goals | •Conduct ongoing audits and review reports to identify areas for improvement | •Interact with different levels of external and internal customers | •Complete reports and metrics for the project and the Customer | •Ensure the confidentiality and security of all information | •Perform other duties assigned by leadership | | Project Requirements: | •A Bachelor’s Degree from an accredited college or university; equivalent experience will be considered in lieu of degree ; at least 3 - 5 years’ experience in managing an operation | •At least 7 years of experience in transaction processing preferred | •Ability to perform quantitative and qualitative analyses of existing business processes | •Ability to coach, develop and mentor team members | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Proficient in Microsoft Office products | •Ability to work as a team member, as well as independently | •Must be able to remain in a stationary position for an extended period of time | •Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds | •Work is constantly performed in an office environment | | Additional Requirements as per Contract/Client: | •United States Citizenship
Job Locations US-VA-McLean
Requisition ID 2020-57667
Essential Duties - Spends assigned amount of time (7 hours per day) on the toll-free customer service line answering inquiries from VRs and service providers regarding VR cost reimbursement payments and other VR issues, including research and problem-solving payment concerns, and documenting appropriately.- The position requires VR Cost Reimbursement Program and Ticket Program and policy information knowledge including the ability to articulate the information to entities in a confident and courteous manner.- Assist in performing In-Line Reviews of CR claims processed by VR SPS Payments staff and provides feedback to Supervisor on trends identified- Ability to assist VR agencies with Ticket Portal access issues and assist portal users in navigating SSA’s Ticket Portal.- Strong background in VR CR payment, and support strategies that tie in to continued employment support to produce the next level payment. - Ability to research payment claim history within iTOPSS (Vocational Rehabilitation Reimbursement Management System – VRRMS), or other data sources as needed. Ability to obtain information from other sources if/when appropriate.- Strong analytical and problem-solving skills with the ability to use data to meet VR needs.- Strong customer service skills, including responding to service provider inquires promptly, handling and resolving payment issues in a timely manner. The ability if needed, to direct requests and unresolved issues to the designated resource with a sense of urgency. - Commitment to follow-up on all issues, to ensure no inquiries go unanswered.- Actively participates in the use and maintenance of TPM’s Quality Management System. Supports the creation and implementation of internal systems, procedures, and processes to report and manage all tasks and functions efficiently.- In coordination with other key departments, Systems and EN Development; stays current to ensure member organizations are well informed and up to date on all VR policy and regulation matters impacting effective and timely EN/VR operations.- Assist as called upon in data collection on behalf of the client, where outreach is needed to proactively engage service providers.- Performs other duties as assigned by management.  EDUCATION/EXPERIENCE - High School Diploma or GED, Associate degree highly preferred; - Excellent interpersonal, written and oral communication skills. The ability to effectively communicate, always listen and maintain a friendly and professional manner, including remaining courteous when dealing with difficult service providers. - Three or more years previous experience in customer service, claims processing or bookkeeping; strong analytical skills; strong database and PC applications experience (MS Office); - Strong problem-solving skills; strong attention to detail; mathematical and spreadsheet/accounting skills; strong organizational skills- Must be detail-oriented and demonstrate the ability to perform comfortably in a fast-paced, deadline-oriented work environment; - Ability to execute many complex tasks simultaneously; ability to work as a team member.
Job Locations US-VA-Richmond
Requisition ID 2020-57699
Job Locations US-VA-McLean
Requisition ID 2020-57669
Job Summary Maximus QA Supervisor works with Maximus and SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that ENs and VRs are properly compensated. Supervisors ensure ongoing efforts to meet quality performance goals and improve the accuracy and timeliness of Cost Reimbursement (CR) and EN payment processing, help minimize unnecessary draws on SSA funds and maintain strong relationships with service providers.
Job Locations US-VA-Reston
Requisition ID 2020-56824
Job Locations US-OH-Columbus
Requisition ID 2020-57674
The incumbent will have experience conducting quality assurance internal audits and will ensure activities and processes are in compliance with company QA standards and applicable contractual standards, such as NCQA. The Quality Analyst will conduct quality assurance audits and evaluate Credentialing Specialists’ work for completeness, accuracy, consistency and conformity which is to be completion in a fast-paced environment. As a result of quality audits, the incumbent will initiate, recommend or provide solutions through designated channels and verify the implementation of approved solutions. In addition, this role will update policies and procedures as referenced in the employee and quality manual.
Job Locations US-MD-Baltimore
Requisition ID 2020-57668
The Training Specialist develops, carries out, and evaluates training programs for employees and clients. The Training Specialist instructs employees in new technology, management, reporting systems, and safety; must analyze organizational development issues, discover where training would be most useful, and design effective strategies. | | Job Duties: | •Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory | •Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis | •Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards | •Teach instructional programs in accordance with training or other course requirements and organize materials to be presented | •Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum | •Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable | •Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence | •Responsible for adhering to established safety standards | •Must be able to remain in a stationary position for an extended period of time | •Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds | •Work is constantly performed in an office environment | •Perform other duties as assigned by management | | Education and Requirements: | •Bachelor’s degree in Education, Communication, English or related field from an accredited college or university or equivalent experience preferred | •3-5 or more years of professional/related experience required | •Knowledge of standard training procedures and adult learning principles | •Excellent organizational, interpersonal, verbal, and written communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines and company confidentiality policies | •Proficient in Microsoft Office (Word, PowerPoint, and Excel) | •Intermediate skill with Microsoft Publisher and Visio | •Experience in completing monitoring reports and providing feedback to staff and/or management as appropriate | •Responsible for adhering to established safety standards | | Additional Requirements as per Contract/Client: | •U.S. Citizenship
Job Locations US-MD-Windsor Mill
Requisition ID 2020-57663
The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests via tickets for technical support. | | Job Duties/Responsibilities: | | • Identify, research and resolves technical problems | • Document, track and monitor problems to ensure timely resolution | • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues | • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate | amount of urgency to user problems | • Correct application issues, solve network and security problems and identify common PC software and hardware | problems | • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware | • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals | • Provide support for Windows (7,10, Server editions) by evaluating and troubleshooting issues including running in- | depth diagnostics | • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client | software | • Perform other duties as assigned by management | | Education/Requirements: | | • High school diploma or GED required | • Associate degree is preferred | • Minimum 1 year of related work experience required | • Excellent organizational, written, and verbal communication skills | • Computer literate and familiar with help desk procedures | • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software | • Ability to install and deploy Windows based computers | • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint | • Knowledge of Internet Explorer software usage and configuration | • Ability to lift up to 60 pounds required | | Physical Requirements: | | • Ability to work in an office environment | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 60 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Job Locations US-MD-Baltimore
Requisition ID 2020-57637
The position of Supervisor – Child Support is responsible for the day-to-day operation, direction of workflow, staff, and customer service provided by designated unit within the Project. The Supervisor ensures contractual deliverable and service level agreements are met by identifying, developing and implementing quality and performance efficiencies for respective staffing units.
Job Locations US-ME-Augusta
Requisition ID 2020-56663
This is a home based job. We have opportunities in Penobscot and Waldo Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
Job Locations US-ME-Augusta
Requisition ID 2020-56664
This is a home based job. We have opportunities in Franklin, Kennebec and Androscoggin Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
Job Locations US-ME-Augusta
Requisition ID 2020-56665
This is a home based job. We have opportunities in Franklin, Kennebec and Androscoggin Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.

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