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Search Results Page 5 of 22

Job Locations US-NY-New York
Requisition ID 2022-79545
MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 30,000+ employees worldwide. | | The IT Field Services Technician 2 is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, and resolving incidents related to end user systems and access to mission critical systems within the defined SLA. | | Job Duties/Responsibilities: | • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. | • Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required | • Identify, research, resolve technical issues for local and remote staff. | • Become the subject matter expert for various software applications and end point configurations for the business. | • Conduct routine equipment servicing out in the field. | • Perform on-site activities, related to installation, repair, management and maintenance. | • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets. | • Track IT Assets and maintain updated information in the appropriate ITAM database. | • Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business. | • Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics. | • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids. | • Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed. | • Assist in maintaining and updating various software applications and desktops configurations to ensure compliance. | • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production. | • Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business. | • Perform technology upgrades and refreshes. | • Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely. | • Assist in tracking and completing tickets pertaining to application, network, and system issues. | • Maintaining Active Directory Users and Computers. | • Administer user accounts and permissions to various application, as well as client software. | • Assist with Service Desk surge support. | • Perform other duties as assigned by management. | | Education/Requirements: | • High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree. | • Minimum of 2-4 years of related IT experience. | • Highly self-motivated and directed with exceptional written and oral communication skills | • Able to execute multiple complex tasks simultaneously and have the ability to work as a team member, as well as independently in a fast-paced, deadline-oriented work environment | • Able to be proactive, and have an analytical approach to identifying issues and solutions | • Able to develop working relationships with staff at all levels and must be organized and have great attention to detail | • Knowledge of computer hardware, including desktops, laptops, network switches, and telecom | • Extensive application support experience with VoIP, MS Office (O365), Bitlocker, Exchange, and MS Teams | • Ability to accommodate after hours support and shift rotation | • Documentation skills | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift up to 40 pounds required | • Travel may be required as needed.
Job Locations US-NY-New York
Requisition ID 2022-79685
Job Locations US-Remote
Requisition ID 2022-79674
Position is contingent upon award | | The Public Health Analyst will support a Tier 1 and 2 help desk infrastructure for public health and healthcare-associated (HAI) infection tracking system management. Questions public health analyst will be responsible for resolving user help desk issues through collaborate with state partners and emergency preparedness staff, assessing infection control readiness of high threat infectious disease and antimicrobial resistance (AR) in healthcare settings. Provide support for training, assistance with outbreak reporting and response in healthcare facilities and clinical expertise with developing policies, plans, and procedures for use in disease surveillance and HAI prevention activities. | | ** This position will report to Public Health Help Desk Manager/Project Coordinator. Core operating hours for the help desk are M-F, 9AM-3PM (ET). Public Health Analysts will typically work an 8 hour day but may be required (as needed) to flex to phone and email support coverage depending on fluctuation in volumes; | | Job Summary: | •Respond to HAI related user questions in a timely fashion and update customer relationship management [CRM] system | •May include preparation of unstructured and structured datasets using data management and programming using SAS, R, or Python software to resolve user issues. | •Uses descriptive statistics including measures of disease frequency and association to answer HAI and epidemiological questions regarding the relation between risk factors and outcomes on public health. | •Uses inferential statistic techniques to analyse differences between demographic factors and risk factors/outcomes. | •Collaborate with epidemiologists and other public health officers to conduct research studies and effectively draw results and conclusions from it to resolve user issues or provide to users as a knowledge base. | | Job Duties: | •Conducts Tier 1 and Tier 2 public health, HAI related user support | •To answer user questions, may conducts epidemiological research, data management, and data analysis including simple and advanced statistical modelling | •Develops and applies algorithms or models to key business metrics with the goal of improving operations or answering business questions. | •Provides detailed reports on research findings and collaborates with CDC analysts and project officers to prepare knowledge base artifacts for end users and client. | •Effectively communicate research findings to end users and other audiences including government, community, and academic stakeholders. | | Experience and Education: | •Experience in public health, infectious disease and antimicrobial resistance (AR) infection tracking, epidemiology, biostatistics, or related field. n | •Ability to perform work under general supervision, | •Handles moderately complex issues and problems and refers more complex issues to higher-level staff. | •Possesses solid working knowledge of subject matter. | •May provide leadership, coaching, and/or mentoring to subordinate group. | | Job-Related Competencies: | •Excellent written and verbal communication and customer service skills | •Excellent problem-solving/situation analysis. | •Ability to identify and seek needed information/research skills. | •Advanced analytical and statistical knowledge is preferable. | •Basic and Advanced programming skills including SAS, R, or Python. | | Reports to: Project Manager | | Years of Work Experience: 4 to 7 years of experience | | Educational Requirement: Bachelor's degree in Epidemiology, Infectious Diseases, Public Health, Biostatistics, or related field
Job Locations US-Remote
Requisition ID 2022-79672
*Position is contingent upon award | | The Help Desk Specialist is responsible for responding to telephone calls, email, tickets, and personnel requests for technical assistance in support of implementation phases to deploy a Tier 1 and 2 help desk infrastructure for public health and healthcare-associated (HAI) infection tracking system efforts. Core operating hours for the Help Desk are Monday – Friday, 9AM-3PM (ET) with the expectation that personnel work an 8-hour shift. | | Essential Job Duties: | •Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software | •Knowledge of Internet browser software usage and configuration | •Identify, research, and resolves technical problems | •Document, track and monitor problems to ensure timely resolution within established SLA’s | •Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues | •Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems | •Correct application issues, solve network and security problems, and resolve common PC software and hardware problems | •Provide support for Windows applications by evaluating and troubleshooting issues | •Assign username, password, and access right permissions for multiple proprietary applications, as well as client software | •Understand and assist users with completing enrolment processes for client system | •Work with vendors and internal technical staff to resolve technical issues beyond the scope of Tier 2 resolution. | •Perform other duties as assigned by management | | Competencies: Oral and written communication skills. | | Computer skills. Technical expertise. Analytical thinking skills. Interpersonal skills. Planning skills. Ability to build collaborative relationships. | | Years of Work Experience: 0 to 4 years of experience. | | Educational Requirement: bachelor's degree
Job Locations US-Remote
Requisition ID 2022-79673
Position is Contingent upon award | | The Project Coordinator/Help Desk Manager is responsible for supporting (at any given time) a combination of functional, technical and help desk staff in support of implementation phases to deploy a Tier 1 and 2 help desk infrastructure for public health and healthcare-associated (HAI) infection tracking system management. The Project Coordinator/Help Desk Manager is responsible for leading, organizing, controlling, and documenting project activities, under the direction of the Project Manager and Engagement Director. | | ** This position will be one of two Project Coordinators/Help Desk mangers supervising help desk operations of up to 9-Help Desk Specialists and 11 Public Health Specialists. Responsibilities may also include providing support and coordination of functional and technical staff. Core operating hours for the help desk are M-F, 9AM-3PM (ET). Project Coordinators/Help Desk Managers will typically work an 8 hour day but may be required (as needed) to flex to phone and email support coverage depending on fluctuation in volumes; | | Essential Job Duties: | Project Coordinator/Help Desk Manager Competences: | •Work to support the Project Manager with administrative tasks such as documentation development, collecting data, tracking project success, scheduling meetings to coordinate project work/tasks, providing status updates and monitoring the performance and quality of help desk operations and functional/technical staff. | •Analyze and validate help desk metrics/data to identify trends, staff surge needs, quality and customer satisfaction results. | •Facilitates working group sessions with external customers/system vendors, conduct analyses, create/update reports and prepare presentations to present results, as requested. | •Use MS Project and other tools to develop, update and track project performance, milestones, and program deliverables. | •Identify project issues/risks (i.e., technical, management or delivery) and track in the program designated risk radar/register. | •Prepare and distribute weekly project status reports, dashboards, milestones and risk assessment reports to the Project Manager and customer/stakeholders. | •Perform other duties as assigned by management. | | Technical Competences: | •Work collaboratively with internal project team, client and system vendors working to support the mitigation and resolution of Tier 1 and Tier 2 tickets. | •Support the facilitation of training and development to new Help Desk Specialists (HDS) and Public Health Specialists (PHS). | •Support the development of technical/system documentation to the project team and client. | •Support HDS and PHS with the mitigation of Tier 1 and Tier 2 tickets; assist with escalating/routing incidents, as necessary. | •Support the training of new hires on day-to-day routines and how to provide 1st call resolution when dealing with user/provider issues and calls. | •Provide support and troubleshooting on application user issues including e-mail, internet, and other system/application problems across varied time zones. | •Support the development and maintenance of SOPs and technical guides for HDS staff. | | Skills: | •Strong decision-making, problem-solving/troubleshooting, and time management skills | •Strong customer service and communication skills | •Ability to learn quickly; excellent organizational skills and ability to succeed in a rapidly changing environment. | •Ability to organize and prioritize multiple tasks; capability to work under pressure | •Technical competencies in Windows Operating Systems; proven strong experience with MS office suite. | •Ability to work independently with minimal direction but also work as a part of a team | •Prior Federal healthcare-associated (HAI) infection tracking experience highly desired | •Prior Centers for Disease Control (CDC) technical support experience desired | •Salesforce ticketing system experience (desired, not required) | | Technical expertise. Computer skills. Detail oriented. Ability to meet deadlines. Project management skills. | | Reports to: Project Manager | | Years of Work Experience: 4 to 6 years of experience | | Educational Requirement: Bachelor's degree
Job Locations US-Remote
Requisition ID 2022-79569
Maximus is seeking a highly motivated Sr. Business Analyst - Process Modeling/Data Analytics, to contribute to the effective alignment of the company’s operations and technology services to healthcare services contracts as part of the Analytics Consulting Services team. Engagements will require collaborative work with other corporate groups and currently contracted projects to align contractual scopes of work as defined by our customers to relevant operational activities and technologies. We are seeking a person with a strong background in process modeling, requirements gathering, and experience with creating end-to-end process models that translate complex business requirements into functional specifications using BPMN 2.0. The candidate should also be comfortable performing analytics on data sets to gain insight into operational processes. This role will work independently with external stakeholders to drive process modeling efforts forward. Clear and concise communication skills will be key, with an ability to articulate questions that  facilitates translating subject matter expertise into functional requirements. The role is fully remote, with limited travel requirements.
Job Locations US-Remote
Requisition ID 2022-79547
Maximus is currently looking for a Workforce Control Admin to join our team. This Workforce Control Admin position will be responsible for monitoring call volume and ensuring adhearance to permonce standards with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position.
Job Locations US-Remote
Requisition ID 2022-79550
Maximus is currently looking for a Reporting Admin to join our team. This Reporting Admin position will be responsible for providing clerical support to the Project and Operations Managers with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position.
Job Locations US-Remote
Requisition ID 2022-79514
Maximus is currently looking for a Recruiting Coordinator in support of our FEMA project. The position is responsible for scheduling, sourcing, and data entry for the recruiting team.
Job Locations US-Remote
Requisition ID 2022-79509
Maximus is currently looking for remote Workforce Services Supervisor to join our team. This remote Workforce Services Supervisor position will be responsible for providing front-line, first level management and leadership to WFM Analysts and WFM Specialists with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position. 
Job Locations US-Remote
Requisition ID 2022-78888
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Trainer (CCT) position will be responsible for delivering contact center training within the FEMA project, which is the Federal Emergency Management Agency. Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation, and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home Trainer position. 
Job Locations US-Remote
Requisition ID 2022-78887
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Supervisor (CCS) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCS position will be responsible for providing front-line, first level supervision and leadership to Customer Service Representatives (CSRs) with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a remote - work at home Supervisor position.
Job Locations US-Remote
Requisition ID 2022-78886
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Customer Service Manager position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCM position will be responsible for providing front-line, first level management and leadership to Call Center Supervisors with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home position. 
Job Locations US-FL-Jacksonville
Requisition ID 2022-79015
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Trainer (CCT) position will be responsible for delivering contact center training within the FEMA project, which is the Federal Emergency Management Agency. Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation, and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Trainer position. However, you must be able to physically pick up your equipment at our Jacksonville, FL office location.
Job Locations US-FL-Jacksonville
Requisition ID 2022-79005
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Customer Service Manager position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCM position will be responsible for providing front-line, first level management and leadership to Call Center Supervisors with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Manager position. However, you must be able to physically pick up your equipment at our Jacksonville, FL office location.
Job Locations US-FL-Jacksonville
Requisition ID 2022-79009
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Supervisor (CCS) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCS position will be responsible for providing front-line, first level supervision and leadership to Customer Service Representatives (CSRs) with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a remote - work at home, Supervisor position. However, you must be able to physically pick up your equipment at our Jacksonville, FL office location.
Job Locations US-NV-Las Vegas
Requisition ID 2022-79014
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Trainer (CCT) position will be responsible for delivering contact center training within the FEMA project, which is the Federal Emergency Management Agency. Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation, and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Trainer position. However, you must be able to physically pick up your equipment at our Las Vegas, NV office location.
Job Locations US-NV-Las Vegas
Requisition ID 2022-79004
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Customer Service Manager position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCM position will be responsible for providing front-line, first level management and leadership to Call Center Supervisors with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Manager position. However, you must be able to physically pick up your equipment at our Las Vegas, NV office location.
Job Locations US-NV-Las Vegas
Requisition ID 2022-79008
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Supervisor (CCS) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCS position will be responsible for providing front-line, first level supervision and leadership to Customer Service Representatives (CSRs) with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a remote - work at home, Supervisor position. However, you must be able to physically pick up your equipment at our Las Vegas, NV office location.
Job Locations US-FL-Miami
Requisition ID 2022-79007
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Supervisor (CCS) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCS position will be responsible for providing front-line, first level supervision and leadership to Customer Service Representatives (CSRs) with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a remote - work at home, Supervisor position. However, you must be able to physically pick up your equipment at our Miami, FL office location.

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