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Search Results Page 5 of 23

Job Locations US-Remote
Requisition ID 2022-72453
This exciting new role is in support of Maximus' capture activities to support strategic growth and business development.
Job Locations US-Remote
Requisition ID 2021-71138
Who We Seek: | | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | | • Apply knowledge of User Experience design principles, specifically within the area of information architecture, for the purpose of making technical and non-technical documentation easy to access and consume by all stakeholders | • Gather necessary information from multiple sources to support the Government in developing, writing, formatting, and editing technical and non-technical information for user stories, reports, manuals, procedures, processes, briefs, and other forms of documentation. | • Visualize content (e.g. layouts, charts, graphics) to deliver powerful messaging in conjunction with written content. | • Manage an internal documentation library and knowledge repositories in Confluence and Word to ensure consistent formatting, hierarchy, and organization throughout. | • Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc. | • Prepare reports, responses, and briefings targeted to a wide range of audiences. | • Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources. | • Interpret engineering and maintenance drawings, wireframes and operational procedures to understand and blend large quantities of computer related information. | | Required Skills: | | • Shall have a minimum of five (5) years of experience in the Information Technology field focusing on projects and UX Design specifically. | • Shall have experience with architecture & design experience, including at least three (3) years of experience providing UX Design expertise for enterprise applications on AWS. | • Understand UX Design principles, user-centered design approach. | • User research | • UI best practices | • UX best practices | • Background in documentation | • Jira, Confluence knowledge required | • Understand making documentation usable and helpful for developers, end users, and other stakeholders | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. | | US Citizenship required.
Job Locations US-Remote
Requisition ID 2022-72415
Perform document-based and telephonic utilization review for contracted services; screening for diagnosis or suspicion of serious mental illness and or intellectual disability, and medical necessity for short or long term nursing facility placement.
Job Locations US-Remote
Requisition ID 2021-71350
Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | This position supports application development efforts as a Full Stack Engineer. As a Full Stack Engineer you will be responsible for development and implementation of applications using existing and emerging technology platforms. The Full Stack Engineer shall have the ability to perform, but not limited to automation and engineering tasks, AI/ML implementation, data, infrastructure/operations, and security engineer tasks in cloud environments. | | Job Responsibilities: | •Work as part of team throughout the software development life cycle | •Use established practices to estimate work effort and deliver according to acceptance criteria | •Develop REST and Event based APIs | •Develop custom distributed systems and transactional modules | •Conduct peer review and aim to improve code efficiency | •Implement scalable, sustainable and maintainable applications | •Actively seek and perform work, new approaches and elevate the team to higher standards | •Communicate complex tasks in layman's terms so others can comprehend | •Recommend and implement solutions after analyzing business needs to drive for positive outcomes | •Facilitate engineering tasks and push for completion of epics | •Develop user stories and define clear and achievable acceptance criteria | •Conduct PRs to critique and encourage engineers to be their best | •Collaborate with other technical leads to handle cross -team dependencies | | Required Skills: | •Passion – Demonstrated ability to keep pushing for better results | •Technology – Demonstrated experience of using Java, Spring, AWS eco system, Kafka, Kibana and Elastic Search tech stacks. In depth experience of Jenkins and implementing micro services and containerizing them. Extensive experience using Test Driven Development framework and Agile delivery practices | •Systems – Demonstrated ability to proactively identify areas of technical improvement to improve efficiency, performance, scalability, security and maintainability of applications | •Client Management- Ability to become client's trusted advisor and maximize their satisfaction | •Expression –Ability to communicate in plain English to disseminate information that others comprehend | •Situation – Ability to understand external and internal factors and how they may impact program, client and company and prepare mitigation approaches | •Strategy – Ability to learn, listen and plan programs and tasks for the betterment of organization | •Tactical – Ability to implement strategy and deliver measurable business values in iterative increments | •Entrepreneur – Ability to identify, capture and implement opportunities tied to revenue streams | | Desired Skills: | •Experience with full stack engineering, including at least three (3) years of experience deploying production enterprise applications in AWS that use AI/ML | •Shall have at least three (3) years of specific software engineering experience related to front-end and back-end applications and/or data services | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development | •Experience with financial management | | •Years of Experience: 3+ years | •Minimum Education Required: Bachelor’s Degree | •Must Be Eligible to Obtain Government Clearance | •Due to federal client requirements, only US Citizens can be considered | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-Remote | US-AZ-Phoenix
Requisition ID 2022-72394
The Quality Assurance and Communications Coordinator will be responsible for conducting quality reviews of communication materials produced for program participants and for the operation of the project. This position will collaborate with project staff to develop communications materials that meet contractual requirements and project standards.
Job Locations US-Remote | US-AZ-Phoenix
Requisition ID 2022-72424
The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.
Job Locations US-Remote | US-AZ-Phoenix
Requisition ID 2022-72393
Job Locations US-Remote
Requisition ID 2022-72444
Quality Analysts (Medical) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing Medical Disability Examination (“MDE”) reports and Disability Benefits Questionnaires (“DBQs”) generated by medical providers on Veterans evaluated on behalf of the Department of Veterans Affairs (the “VA”). The QA works closely with medical providers to ensure MDE reports and DBQs are consistent with the quality and timeliness requirements of the VA. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.  
- Exercise independent discretion and decision-making on behalf of the company with regard to medical provider interaction and relationships | - Review MDE requests from the VA to ensure that all claims made by a Veteran to be evaluated are properly reflected on the appropriate DBQ(s) | - Review MDE reports and DBQs submitted by medical providers for typographical and grammatical errors, and internal consistency and continuity, ensuring that each has been fully completed and meets the requirements of the VA, including, but not limited to, ensuring that all claims made by a Veteran have been addressed on the appropriate DBQ and that the medical provider has rendered a diagnosis or a statement explaining why a diagnosis is not warranted | - Communicate with medical providers regarding their MDE reports and DBQs and, at the discretion and direction of the medical provider, facilitate any necessary corrections, prior to submission to the VA | - Verify that any special requests or necessary second reviews have been completed, consistent with the VA’s preferences | - Ensure that all diagnostics requested by the medical provider have been completed, reviewed by the medical provider, and are submitted with the final report | - Perform daily queue maintenance to ensure that every case assigned has any updated notes and any needed action has been taken | - Communicate with the Medical Advisory Board on any case that needs additional review, may be outside the scope of the assigned medical provider’s training or expertise, or has presented a problem/issue with the assigned medical provider | - Assist Provider Training team with ongoing training and development of medical providers by reporting all problematic medical provider trends/issues
Job Locations US-NY-New York
Requisition ID 2022-71872
$1,500 Retention-Bonus(Eligibility after 120 days of employment) Pay rate: $17.00 Major Purpose: The Client Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above
Job Locations US-Remote
Requisition ID 2022-72115
Government contractor in health and human services space seeks a motion/presentation graphics designer to make a difference by supporting communications efforts in helping government serve the people. The designer will have the opportunity to work on diverse activities from video editing to displays and animated graphics development. The designer must demonstrate effectiveness as a team player and possess strong attention to detail. Candidates should possess strong technical skills and be knowledgeable in the production of video, animation, and presentation design.
Job Locations US-VA-Richmond
Requisition ID 2022-72425
Job Locations US-Remote
Requisition ID 2022-72406
The HR Compliance Analyst will gather, compile, analyze and interpret data necessary for external (government) and internal EEO compliance, reporting, and monitoring. This role will assist in the research and monitoring of EEOC/AAP, OFCCP, VETs, disabled and other anti-discrimination compliance practices, including meeting DOL audit timelines by using project management principles. This role partners with human resources and business leaders to evaluate the current use and performance of Compliance programs and assist in developing recommendations on improvement.
Job Locations US-TN-Memphis
Requisition ID 2021-70803
Job Locations US-NC-Morrisville
Requisition ID 2022-72081
Description | | As a Desktop Engineer, you will be part of a team of IT professionals who provide in-house technical hardware and software support and expertise for over 1600 Microsoft Windows laptops & desktops. This role will be the key contact for all level 3 escalations and the main contact for vendor escalation and communication. | | This individual will be responsible for the design, build, test, installation, configuration, and maintenance of all Microsoft Windows Desktop client technology in a mission critical environment. | | The Desktop Engineer will work closely with the Service Desk, Desktop Services, Infrastructure, Cybersecurity and Application Developer Teams as the Windows Desktop Subject Matter Expert for complex end-user issues and project work. | The position is also responsible for maintaining various endpoint management products including McAfee ePolicy Orchestrator (ePO), Microsoft Systems Center Configuration Manger (SCCM), Windows Server Update Services (WSUS), and Code42 CrashPlan endpoint backup and restore. | | Principal Duties & Responsibilities: | | o Responsible for Deployment of Applications and Software Updates including: | oCreating and deploying applications with user device affinity, compliance settings, Software Center and task sequencing. | oMonitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deployment packages, third party patches using a third-party catalog (e.g., Patch My PC, Patch Connect Plus, etc.) and other. | oReporting on the success or failure of Application Deployment. | oDeploy Client Management agents. | oManage clients using Group Policy, WSUS, logon scripts, Client Push. | oConfiguring Power Management Rules | oTroubleshoot client health. | | Design, Build, and Maintain Windows Desktop Operating systems, SCCM packages and SCCM patching. | | Create, implement, and deploy images for enterprise workstations utilizing technologies such as Microsoft Deployment Toolkit (MDT)/Windows Deployment Services (WDS)/ Windows Pre-installation Environment (WinPE) /Windows Automated Installation Kit (WAIK), Pre-Boot Execution Environment (PXE) as well as Task Sequences and PowerShell skill. | | Create and maintain Images (drivers, core apps, client customizations) and Group Policy Objects (GPO), Local Policy Objects (LPO) and their impact on system configuration, anti-virus policies, knowledge of the Pre-boot Execution Environment (PXE) and WinPE. | | Serve as an internal subject matter expert, consultant and analyst to ensure high stakeholder satisfaction. | | Coordinate vendor interactions and/or vendor resources as needed, drive resolution and troubleshooting with these partners to elicit positive outcomes. | | Secure data protection on managed devices with hard drive encryption (e.g., Microsoft Bit locker). | | Provide Level 3 support, diagnosing and resolving general hardware and software issues on desktops, laptops, monitors, printers, scanners and other computer peripherals and multi-function devices. | | Produce and maintain quality technical documentation and reports, creating, modifying, and producing custom reporting as needed. | | Mentor and coach less experienced engineers, technicians, and integrators. Review documentation, proposals, and changes proposed by less experienced staff. | | May perform other duties, as assigned, within the nature and level of the job | | Job Specifications: | | Knowledge & Experience: | | •University degree or College Diploma in a computer related field or a minimum of 8 years’ experience in performing enterprise-level endpoint security engineering and support for a large user base. | •6+ years of experience working with Microsoft System Center Configuration Manager (SCCM) in an enterprise IT environment (must have) with a focus on Windows Image build, migration, and maintenance experience (MDT, Task Sequences etc.) | •Strong familiarity with Microsoft Security Patching deployments and reporting. | •Strong understanding of Windows OS and task sequences. | •Software Packaging and Scripting with Batch / VBS / PowerShell. | •Working knowledge of Microsoft Intune, Azure Active Directory (nice to have). | •Strong understanding of the system development and infrastructure lifecycle and architecture, best practices, IT Service Management, and systems design in Microsoft Windows 7 and 10 systems, Office 365, Group Policy, Networking, and Security. | •Advanced knowledge of MS Office, desktop software applications and workstation operating systems. | •Windows client Operating System deployment, administration, and troubleshooting, and Enterprise Software deployment. | •Experience with Enterprise Encryption Software, Antivirus and Application Whitelisting | •Industry certifications (such as A+ or N+, MCSA / MCSE certification an asset, ITIL certification an asset). | •Experience with implementing and maintaining McAfee ePolicy Orchestrator (ePO) or similar endpoint protection solution. | •Experience with implementing and maintaining Code42 CrashPlan or equivalent enterprise-level endpoint backup and restore solution. | •Familiarity with federal security standards such as National Institute of Standards and Technology (NIST), Federal Information Processing Standards (FIPS), and Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) is preferred. | •Familiarity with vulnerability scanning products such as Tenable Nessus is preferred | | Skills & Abilities: | | •Must be proficient at solving technical problems and be able to work with minimal supervision to research, develop, and implement technical solutions | •Ability to recommend changes in procedures and processes to improve system performance, serviceability, and supportability. | •Service Excellence focused and always incorporates the view of the end user in technical solutions. | •Working as a highly reliable, quality oriented, customer focused, high performing team member. | •Creating and following documented procedures. | •Must possess professional oral and written communication skills, and expert organizational skills. | •Desire to take advantage of training and learning opportunities. | •Ability to function effectively and to learn quickly in a fast-paced environment. | •Ability to work with team members in remote offices. | •Independent, self-starting attitude. | Physical Effort: | •Required to lift and relocate computers, laptops and printers
Job Locations US-VA-Arlington
Requisition ID 2022-72334
Description: Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our client | | What You Will Do: | •Program Execution – you will coordinate dependencies with other stakeholders at the Program Level. | •Inspect and adapt – you will work with stakeholders across multiple organizations to gather new requirements for functionality and convert them into detailed user stories. You will then work with the engineers to help them understand what is needed. | •Understand enabler work – you will need to understand the scope of the upcoming engineering work and collaborate with Architects and Developers on decision-making and sequencing of the critical technological infrastructures which will enable new business functionality. You will need to understand the functionality and interoperability of various cloud components, security monitoring tools, and CI/CD automation tools. | •Cybersecurity Validation—you will need to work with the engineers to prepare applicable cybersecurity documentation needed to approve the new functionality for use in a production environment. You will need to understand the security requirements for the system, and facilitate the security approval process. | •Iteration Execution – you will facilitate all agile processes for the team to include: sprint planning, daily scrums, sprint review, and sprint retrospective. You will maintain and groom the team backlog (stories, defects, enablers) within Jira on an ongoing basis with input from Engineers, Architects, , and other stakeholders. You will continuously improve the agile processes to increase the teams’ velocity. | •Facilitate Government acceptance—you will participate in the development of story acceptance criteria, and facilitate demonstrations to ensure proper Government acceptance of finished work. | | Required Skills: | •Active Top Secret Clearance with SCI in DISS | •Experience with Agile software development. | •Experience in Windows 10 and Server 16 Desktop Environment | •Ability to work on a diverse team or with a diverse range of people | •3 -12 years of experience as a product owner, product manager, software developer, systems architect, or quality engineer. | •Experience investigating requirements and identifying dependencies across multiple teams and levels. | •Excellent written and verbal communication skills. | •Creative and analytical approach to problem solving. | •A degree or equivalent experience in Computer Science or related field | | Desired Skills: | •Experience with scaled agile frameworks like SAFe | •Experience developing highly multithreaded, systems level applications. | •Experience with CI/CD automation with a low-to-high pipeline | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-VA-Arlington
Requisition ID 2022-72335
Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | Description: We have an exciting Jira Administrator role open for a DoD client for TS/SCI cleared candidates. The Jira Administrator will operate, administer, and maintain customized instances of Jira. Would also be responsible for some SharePoint activities. | | Required Skills: | •Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool | •Jira and Jira service desk administration | •Develop metrics, dashboards, reports and advanced filters to provide leadership with meaningful operational/performance metrics and status reports. | •Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes | •Onboard new teams to JIRA and help existing teams optimize their workflows | •Provide user management, training, and support for JIRA to development and project teams as needed | •Apply built-in customization and third party add-ons to extend JIRA functionality as needed. | •Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes | •Analyze requests for new JIRA functionality, implement new features, triage incoming support requests and handle or route appropriately | •Ability to solve problems at their root, thinking at a systems level and understanding the broad context of the tool's usefulness | •Excellent organizational, written and oral communication | •Energy and passion to invent and create new solutions and drive positive change. | Required Skills: | •Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool | •Jira and Jira service desk administration | •Develop metrics, dashboards, reports and advanced filters to provide leadership with meaningful operational/performance metrics and status reports. | •Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes | •Onboard new teams to JIRA and help existing teams optimize their workflows | •Provide user management, training, and support for JIRA to development and project teams as needed | •Apply built-in customization and third party add-ons to extend JIRA functionality as needed. | •Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes | •Analyze requests for new JIRA functionality, implement new features, triage incoming support requests and handle or route appropriately | •Ability to solve problems at their root, thinking at a systems level and understanding the broad context of the tool's usefulness | •Excellent organizational, written and oral communication | •Energy and passion to invent and create new solutions and drive positive change. | •Strong verbal and written communication skills to work with team members to gather and understand business requirements and translate into optimal Jira solutions | •For dev ops they will need someone with implementing Agile Scrum methodology utilizing the tool. | •Configuration Management understanding | •Good Troubleshooting, Analytical, Communication and Client Interfacing skills | •Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic | •Ability to prioritize across multiple projects and meet deadlines. | •Excel basic and advance skills for manipulating Jira exports | | •Years of Experience: 5+ Years | •Minimum Education Required: Bachelor's Degree | •Must Have Active TS/SCI Clearance in JPAS | Due to federal client requirements, only US Citizens can be considered | | | Desired Skills: | oDevelop custom scripts/ Rest API's calls to pull data for metrics reporting. | oDeveloping and deploying custom plugins for Jira | oExperience with Confluence
Job Locations US-VA-Arlington
Requisition ID 2022-72333
Description: Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our client | What You Will Do: | •Program Execution – you will coordinate dependencies with other stakeholders at Program Level on all items relating to Identity Credentialing Access Management (ICAM). | •Identify if tools and/or operating procedures need modification based on changing requirements. | •Review, modify or compose team and/or program documentation, i.e., reports, plans, or SOP's to ensure accuracy and relevancy of content. | •Oversee and lead all aspects of project response development and execution planning, developing, organizing, and monitoring project schedules. | •Lead day-to-day task management of the project within a cross-functional team, maintain responsibility for the quality control and configuration management of all work performed, ensure all deliverables meet requirements of the contract and are delivered on time, elevate risks early, and communicate the status of the project to stakeholders. | •Build relationships with internal and external stakeholders, manage and report the status of all project management and technical activities, and work with personnel ranging from senior leadership to highly specialized engineers. | •Participate and lead client engagements, including strategic analysis, planning, execution of solutions, and interface directly with the client in the execution of duties, as necessary. | | | Required Skills: | •Active TS/SCI clearance in DISS | •Bachelor's degree in Engineering, Information Technology, or similar with a minimum of 5 years experience | •Experience with Agile/Scrum methodology | •Experience using Agile backlog management tool(s), preferably JIRA | •Experience with or at least knowledge of Identity and Access Management (IDAM) | •Knowledge and/or experience in tracking and updating an Integrated Master Schedule (IMS) | •Resolve to create new projects and see them through to completion while promoting a sensible and logical approach to issues | •Strong self-organization and self-management skills, with emphasis on self-initiation and follow through | •Ability to multi-task in a dynamically changing environment influenced by superior time management skills | •Keen creativity skills while able to maintain well-being in a fast paced environment | •Proven written and oral communication skills | | Desired Skills: | •Experience with scaled agile frameworks like SAFe | •Experience developing highly multithreaded, systems level applications. | •Experience with CI/CD automation with a low-to-high pipeline | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-Remote | US-FL-Jacksonville | US-TX-El Paso | US-FL-Orlando | US-GA-Atlanta | US-SC-Columbia | US-TX-San Antonio | US-FL-Tamarac
Requisition ID 2022-72268
A Lead Customer Service Representative (CSR III) is primarily responsible for performing lead duties within the Federal Student Aid (FSA) Loan Servicing group. The Lead CSR will provide direct guidance and assistance to CSR's I and II.  *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.  Job Duties:- This is a senior level position within the customer service family- Respond to incoming calls, e-mails, chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing- Delegate work assignments, taking into consideration daily workload and skill level of team members- Field customer calls as necessary and act as resource for the most complex customer calls- Monitor calls of the team to ensure that regulations and compliance are met as well as American Education Services/Pennsylvania Higher Education- Assistance Agency standards for quality and customer service- Provide training and mentoring to CSR I & II team members- Identify broader training needs for individuals and the team and communicate these needs to department management and supervisors- Act as a liaison for routine requests within and outside of the department- Identify trends and recommend problem prevention strategies for department consideration- Assist supervisor in quality assurance review- Act as a role model to enable success in all aspects of team and individual performance- Responsible for work delegation, training, and/or quality assurance of Customer Service Representative I and II within the work group- Identify opportunities for improvement of procedures and processes and recommend solutions- Provide technical guidance to improve the performance of CSR I & II based on monitoring and the outcomes of the quality assurance process- Support direct operations of the work team (such as customer calls, making complex adjustments, or other loan servicing activities) as necessary- Identify trends in department workflow and in the accuracy of the department’s work- Provide recommendations for improving the work team or department’s performance, efficiency, or workflow
Job Locations US-Remote | US-FL-Jacksonville | US-TX-El Paso | US-FL-Tamarac
Requisition ID 2022-72269
Maximus is currently looking for an experienced Supervisor to join our team supporting the Dept. of Education. The Supervisor will provide supervision and leadership to a team of customer service representatives (CSRs) and through the various communication channels within Operations (telephone, e mail, written correspondence, and web-chat, TTY) meet Maximus and contract goals/objectives as required. *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.  Job Duties: - Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources- Develop work schedules and assign duties to direct report personnel to ensure efficiency- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources- Discuss job performance concerns with employees to identify causes and impacts- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks- Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types- Provide coaching on a regular basis- Participate in meetings and recommend changes to policies and procedures- Assume leadership responsibility for departmental tasks and contact center activities as required- Support and enforce contact center expectations- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work- Assist direct reports with escalated issues or cases as needed
Job Locations US-TN-Knoxville
Requisition ID 2022-72401
-Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system. | -Establish and enforce child support orders. | -Conduct research to locate non-custodial parents. | -Research and review records to gather information vital to cases. | -Educate customers on the process and their options, and respond to customer inquiries. | -Verify existing data on an automated child support system.

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