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Job Locations US-VA-Reston | US-NJ-Princeton | US-CO-Denver | US-GA-Atlanta | US-TX-Austin | US-MN-St. Paul
Requisition ID 2020-59074
Job Summary | The Sr. Engineer - Data Analytics Technology is a key contributor to the successful delivery of business intelligence information to the entire organization. The Sr. Engineer is experienced in BI and data science development and implementation, data architecture, data visualization and communication, ETL layers, and performance tuning. With an emphasis on effective collaboration with key stakeholders, the Sr. Engineer is responsible for the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technical solutions. The Sr. Engineer utilizes a repeatable approach, cohesive framework, and industry standards with an emphasis on MicroStrategy and Pentaho Data Integration as core development tools. The Sr. Engineer has deep theoretical and practical knowledge of the Systems Development Life Cycle (SDLC) activities specific to data integration and analytics. The Sr. Engineer is expected to apply independent judgment and initiative in carrying out assigned tasks and will function as a lead and mentor to other developers. In addition, the Sr. Engineer works collaboratively with other analysis and development teams to create standards and best practices for BI and data science solutions. | | **This is a REMOTE position for US residents only | | Essential Job Duties | •Develop and apply a structured architectural approach and methodology that aligns with the key strategies of the organization to support BI and data science. | •Develop and maintain data integration solutions (including ETL design and architecture), semantic layer objects, presentation objects, reports, and dashboards for delivery of BI and data science solutions. | •Utilize and contribute to refinements of the BI and data science solution development methodology based on industry best practices. | •Document technology specifications and ensure that any new technology solutions are optimal for meeting needs; leverage existing technologies when possible. | •Apply architectural and engineering concepts to implement a solution that meets operational requirements while maintaining sustainability objectives, including: scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. | •Lead and mentor other developers. | •Participate in research and development efforts (proof of concept, prototype) as a subject matter expert when introducing new technologies. | •Ensure technology solutions are production ready and meet the defined specifications and that the solution can be maintained via production support methodologies and resources. | •Provide ongoing support and maintenance of deployed BI and data science solutions. | •Perform other duties as assigned. | | Education and Experience Requirements | •Bachelor's degree (Master's preferred) in Computer Science, Data Science, Engineering, Information Systems, Mathematics, Statistics, or related field. Equivalent experience will be considered in lieu of a degree. | •8+ years of related technical experience. | •5+ years of experience in a technical role supporting BI and data science efforts. This should include application of knowledge in statistics, data wrangling, and data visualization & communication. | •5+ years of experience in database development and tools. Ideally this includes: ETL, data modeling, complex queries, performance tuning, and stored procedures/functions. | •3+ years of designing BI and data science solutions, preferably in the healthcare industry. | •2+ years of experience in reporting and MicroStrategy (or a similar tool). | •2+ years of experience Kettle/Pentaho Data Integration (or a similar ETL tool). | •2+ years of application presentation layer experience, including data visualization and communication. | •Familiarity with Cisco UCCE and/or Cisco Journey Platform data models. | •Expert data skills, including complex queries, performance tuning, expertise in a variety of approaches (e.g., relational, dimensional, unstructured). | •Proven track record of successfully delivering large data-centric projects. | •Strong relationship management skills; able to interface effectively with all organizational levels: users, team members, and management. | •Flexible and willing to undertake a wide variety of challenging tasks. | •The ability to apply architectural principles to business solutions. | •A broad, enterprise-wide view of the business, with understanding of the roles of strategy, processes and capabilities, enabling technologies, and governance. | •Extensive experience planning and deploying either business or technical initiatives (preference for both). | •Experience using a high level language/framework (e.g. J2EE, .NET, etc.) to develop solutions. Experience with a statistical language (e.g., R) is beneficial. | •Strong skills in design and implementation of logical and physical approaches to managing and analyzing large volumes of data, with knowledge of best practices. | •Excellent development and testing skills (including test planning and execution). | •Ability to produce high quality documentation of business and system requirements, system design, data architecture, and training materials. | •Exceptional communication skills and the demonstrable ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
Job Locations US-NJ-Princeton | US-VA-Reston | US-CO-Denver
Requisition ID 2020-58674
Project Specific Job Duties | •This person will be responsible for developing systems integration services using one of many integration technologies available such as – Microservices/API in NodeJS/JavaScript, AWS Lambda, Talend, RPA. | •Ideal candidate will take ownership of the use case, perform detailed technical analysis and build solution without much supervision/guidance. | •He or She will explore the right solution and be ready to step up to the challenge and learn new technologies if needed for the use case. | | Project Specific Requirements | •Bachelor’s degree or equivalent job experience in Computer Science, or other IT-related field. | •5+ years of back-end Software Development, Systems/Data Integration experience using technologies such as NodeJS/JavaScript, AWS Lambda, API/REST/JSON, NoSQL, RDBMS. | •Good understanding of full stack software technologies/frameworks, passion to learn new technologies. | •Strong analytical skills with the ability to analyze business process flows, integration scenario and challenges. | •Experience with waterfall and/or agile SDLC methodologies. Experience with JIRA is a plus. | •Should have excellent communication skills in both written and verbal English | | Preferred Skills | •Experience in Data Integration Tools like Talend. | •Familiarity with Robotic Process Automation Tools – Automation Anywhere, UiPath. | •Java Script Frameworks such React/Angular. | •Familiarity with Appian
Job Locations US-VA-Falls Church
Requisition ID 2020-59086
Project Specific Essential Job Duties | •The employee is expected to lead Maximus Federal’s enterprise risk, issue, and opportunity management process, including: | •Reading reports, requests for proposals, statements of work, etc. | •Expertise with MS Excel, including creating and maintaining macros, pivot tables, etc. | •Experience with integration & analytics software such as Smartsheet, Power Apps, Power BI, etc. | •System ownership, including testing and implementation of upgrades, incident and problem management, access management, for Risk Radar, an online risk, issue, and opportunity management application | •Ownership of educational and training courses for the enterprise risk, issue, and opportunity management process and the Risk Radar application | •Execute Project Management Institute (PMI) methodologies for the full project management life cycle adhering to best practices for effective change management, risk/issue management and other project management governance principles | •Interact professionally and effectively communicate with all levels of the organization, to include executive leadership and teams across Maximus, Inc | •Communicate relevant project information to management, stakeholders, and customers | •Resolve, make recommendations, and escalate risks and issues using Risk Management best practices | •Ensure project documents are complete, current, and stored appropriately | •Close out projects by capturing artifacts and best practices and facilitating lessons learned sessions | •Collaborate in developing new procedures, and updates existing procedures when changes occur | •Analyze and develops routine and ad hoc reports on project performance and conducts research | •Conduct monitoring activities to support the effective functioning of the project | •Analyze quality program data to identify trends | •Assist with monitoring performance and meeting contractual requirements | •Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows | •Assist with staff training for the purpose of achieving and maintaining program goals | •Analyze effectiveness of key initiatives and quality improvement efforts | •Responsible for adhering to established environmental, health, and safety laws and regulations | •Perform other duties as assigned by management | •Ability to interview capture management regarding risks for new business opportunities | •Ability to interview project management and functional points-of-contact regarding operational and business risks, issues, and opportunities | •Ability to facilitate interactive forums with management | •Ability to present risks, issues, and opportunities to senior leadership | | Education and Experience Requirements | •Bachelor's degree with 8+ years of risk management experience supporting both Business Operations and IT projects. | •Comprehensive knowledge and understanding of all aspects of program lifecycle including major initiatives such as cloud migration, software development, citizen engagement and delivery mission solutions. | •May have additional training or education in area of specialization | •Develop solutions to a variety of problems of difficult scope and complexity | •General application of business and operational concepts and principles | •Contribute to the completion of organizational projects and goals. | •Frequent use and knowledge of industry practices, techniques, frameworks, and standards, e.g., Project management (e.g., PMI, PRINCE2, PBOK, etc.), Lean Six Sigma, CMMI, Dev-Ops, Agile, ISO 9001, ISO/IEC 20000-1, ISO 22301, ISO/IEC-27001, ISO 31000, ISO 4501, etc. | •Apply knowledge and skills to complete a wide range of tasks | •Communicate on complex or sensitive issues or drafts such responses for senior leadership | •PMI RMP; RMI Enterprise Risk Management | •Master’s Degree preferred | •PMP Certification preferred
Job Locations US-MD-Lanham
Requisition ID 2020-58468
We are seeking a Project Financial/Control Specialist to support our Internal Revenue Service (IRS) client in New Carrollton MD. | | The Project Financial/Control Specialist will support multiple IRS contracts in complying with all processes and procedures to monitor and track the financial health of the projects. The Project Control Specialist will also provide project support activities as needed to meet customer and project requirements. | | The selected candidate can work primarily remotely in the DC metro area, and must be able to work periodically at the IRS facility in New Carrollton, MD and the Maximus Federal office in Falls Church, VA (once re-opened). | | •Work with the Company financial applications and processes. | •Assemble data for trending and forecasting. | •Work with the Project Manager (PM) to track and forecast financial performance on project including primary and subcontract commitment and expenditures to ensure conformance to budgetary limits. | •Support the PM in day-to-day business operations functions. This includes Project Control activities (CPFF, T&M and FFP projects), Subcontractor management, Accounting labor/ODC adjustments, client and vendor invoice reconciliation to job cost data, and project plan management. Develop and track project spend plans, budget execution status reports, and perform variance analyses. | •Responsible for profit center financial management including: financial forecasts (revenue, labor, ODC and direct material estimates) for fiscal month, quarter & year; monthly analysis of revenue and profit; and calculation of gross and net contribution and other financial measures and ratios. | •Assist in the development of Basis of Estimates for price proposals. | •Support the PM with on-boarding activities for new staff to include: collecting, processing and tracking IRS specific forms for laptop and badge, security training, etc. | •Support the Project Manager and team with the preparation of presentations (such as PMRs), status reports, meeting minutes, project metrics, monthly and quarterly client deliverables, ad hoc customer reports, and various project documentation as needed. | | QUALIFICATIONS | •Bachelor's Degree from an accredited college or university required, an additional four (4) years of related work experience can substitute for a degree | •At least two (2) years of related experience | •Experience with an automated job cost accounting system | •Experience tracking financials for CPFF, T&M and FFP Federal contracts | •Experience with financial forecasts and revenue/profit analysis, budget development and general contract administration | •Experience with MS Office Suite to include Excel (proficient level), PowerPoint (proficient level), Word (proficient level) | •The ability to work on multiple initiatives simultaneously | •The ability to work independently to complete tasks on time and within budget | •The ability to work with a geographically disperse team | •Excellent listening skills | •The ability to work effectively and professionally with diverse groups at all levels of organizations. | •Excellent attention to detail capability | •Excellent verbal and written communication skills | •Strong communication skills and able to work across organizations | •Ability to perform complex tasks with minimal supervision and guidance | •Excellent time management, scheduling, and organizational skills | | Preferred Qualifications: | •IRS project experience | •Costpoint Cognos Reports | | Additional Requirements, as per Contract/Client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and be Federal Tax compliant
Job Locations US-Remote
Requisition ID 2020-59082
We are seeking a part-time Sr. Unisys COBOL Programmer with extensive Internal Revenue Service (IRS) experience on legacy systems. The candidate will support the IRS Submission Processing systems to support our IRS client. | | The Sr. COBOL Programmer will work as a member of an Integrated Project Team (IPT) with other Maximus senior programmers and IRS senior programmers to develop new or modify existing Unisys COBOL applications. | | The candidate will review and analyze Unified Work Requests (UWR) or system requirements; write design documentation such as a Functional Specification Packages (FSP), Interface Control Document (ICD) or other design documentation; and develop COBOL programs, write a test plan, develop unit test cases with predetermined results, generate test data, execute the program using the test data and analyze the test results. | | This is a Part-time position and will average approximately 20 hours a week. | | *This position is contingent on contract funding. | | PROJECT SPECIFIC JOB DUTIES | - Perform software development using and/or interfacing with IRS systems such as GMF, ERS, IMF Document Specific, BMF Document Specific, IDRS, and certain Compliance related systems development tasks include reviewing/analyzing the requirements, developing the functional design, supporting a design walkthrough, coding in Unisys COBOL, developing a unit test plan, creating test cases, developing test data, executing the program using the test data generated, analyzing the test results and updating the test plan to include the actual test results | - Support IRS Enterprise System Testing (EST) testing, as required | - Support IRS Performance testing, as required | - Support all functions of applications development, including requirement review and perform FSP walkthroughs, core record layout updates, Computer Operator Handbook (COH) updates and review, and transmittal deployment to EST | - Provide verbal and written reports, as needed. This may include creating Visio diagrams of application flowcharts, creating an Excel spreadsheet, updating a Requirements Traceability Matrix, consolidating information, etc. | - Provide transfer of knowledge to IRS developers/analysts, as required | - Provide status reports and attend meetings, as required | | PROJECT SPECIFIC QUALIFICATIONS | | - Bachelor's Degree from an accredited college or university (or additional four [4] years of related experience in lieu of degree) required | - At least eight (8) years of related experience required | - At least 5 years of experience with COBOL development on IRS specific systems, such as ERS, GMF, IMF Document Specific, BMF Document Specific, IDRS, AIMS, etc | - Experience with Unisys COBOL programming and ECL | - Experience with reviewing, analyzing and coordinating requirements to develop acceptable COBOL application programs | - Experience reviewing or creating design or functional documentation for programmers to develop COBOL code | - Experience in development and execution of test cases for Unit Testing, which includes development of a unit test plan, test cases with predetermined results, generating test data and executing the COBOL program using the test data and analyzing/reporting the test results | - Proven ability to work on and with teams comprised of the primary client and other client stakeholders dispersed across geographical sites | - Preferred qualifications include: experience with and/or knowledge of Internal Revenue Manuals (IRM) and Part 3 IRMs; Experience with reviewing/analyzing RIS/UWR requirements; Experience with reviewing, updating, and participating in a walkthrough of a Functional Specification Package (FSP); Experience with transmittal systems such a SQuA | | Additional Requirements as per contract/client: | - Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus) | - Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant
Job Locations US-DC-Washington
Requisition ID 2020-59030
This role delivers both on-site and virtual new-hire and on-going training programs. | | Reviews results obtained through quality assurance monitoring and other areas as appropriate. | | Provides input into the review, evaluation, and modification of existing and proposed programs and maintains accurate and timely training schedules, ensuring facility and audiovisual setup. | | Participates in process, team and client meetings. | | Other duties as assigned. | | Minimum Requirements: | | Bachelor's degree and minimum of 3 years of experience or equivalent combination of work and experience. | Experience training virtually and in a classroom setting. | Strong written and verbal proficiency as well as strong public speaking skills. | Strong MS Office skills as well as visual graphics design ability experience using computer based training as well as training users on technology required. | LMS and Knowledge Management system aptitude. | Strong organizational skills and ability thrive in a very fast-paced environment. | | Experience Preferred: Medicaid, CHIP or commercial health insurance knowledge.
Job Locations US-IN-Indianapolis
Requisition ID 2020-58816
Job Locations US-CA-Burbank
Requisition ID 2020-59066
Job Summary: The Job Developer will be responsible for conducting job development and placement activities by identifying job opportunities through employer outreach, coordination with Work Source Centers, the Employment Development Department, hosting and attending local job fairs, etc. The Job Developer will also assess participant knowledge, aptitude, skills, attitude and experience for work and will apply appropriate counseling techniques for career guidance. | Essential Job Duties: | | •Identify and work with community groups, organizations, and/or employers to bolster program participation | •Inform and educate target audiences about the program’s goals, services, requirements, and processes | •Work with community partners to identify ways to create and increase referrals to the program | •Create and execute public awareness campaigns to advertise the program | •Provide professional, intensive account management services to employers | •Assess and proactively respond to employers' specific needs via frequent contact, which includes meeting with and presenting to employers to discuss potential services, assessing employer needs, building working business relationships, and customizing offerings as needed | •Provide and/or facilitate employer access to information regarding employment, the labor market, potential employer tax incentives and credits, labor laws, and wage and hour rules | •Develop strong relationships with local economic development groups, chambers of commerce, professional organizations, and industry clusters to facilitate the expansion of new businesses in the region and to increase opportunities within existing businesses for both adults and adolescents | •Work with individual employers and/or groups of employers to organize job fairs, mass interviews, on-site recruitment, or other recruitment efforts | •Manage all employer and business contacts in the customer relationship management database system | •Perform other duties as assigned by management | | Education and Experience Requirements: | | •High school diploma or GED required | •Bachelor’s degree in human services or business-related field preferred | •At least four (4) years of customer service, sales, or outreach experience required | •Experience with the Chamber of Commerce and/or other community groups preferred | •Proficient with Microsoft Office products | •Ability to communicate effectively and professionally, verbally and in writing, to all segments of the population
Job Locations US-Remote
Requisition ID 2020-59061
We are seeking a Sr. Unisys COBOL Programmer ideally with extensive Internal Revenue Service (IRS) experience on legacy systems. The candidate will support the IRS Submission Processing systems to support our IRS client. | | The Sr. COBOL Programmer will work as a member of an Integrated Project Team (IPT) with other Maximus senior programmers and IRS senior programmers to develop new or modify existing Unisys COBOL applications. | | The candidate will review and analyze Unified Work Requests (UWR) or system requirements; write design documentation such as a Functional Specification Packages (FSP), Interface Control Document (ICD) or other design documentation; and develop COBOL programs, write a test plan, develop unit test cases with predetermined results, generate test data, execute the program using the test data and analyze the test results. | | *This position is contingent on contract funding. | | PROJECT SPECIFIC JOB DUTIES | - Perform software development using and/or interfacing with IRS systems such as GMF, ERS, IMF Document Specific, BMF Document Specific, IDRS, and certain Compliance related systems development tasks include reviewing/analyzing the requirements, developing the functional design, supporting a design walkthrough, coding in Unisys COBOL, developing a unit test plan, creating test cases, developing test data, executing the program using the test data generated, analyzing the test results and updating the test plan to include the actual test results | - Support IRS Enterprise System Testing (EST) testing, as required | - Support IRS Performance testing, as required | - Support all functions of applications development, including requirement review and perform FSP walkthroughs, core record layout updates, Computer Operator Handbook (COH) updates and review, and transmittal deployment to EST | - Provide verbal and written reports, as needed. This may include creating Visio diagrams of application flowcharts, creating an Excel spreadsheet, updating a Requirements Traceability Matrix, consolidating information, etc. | - Provide transfer of knowledge to IRS developers/analysts, as required | - Provide status reports and attend meetings, as required | | PROJECT SPECIFIC QUALIFICATIONS | - Bachelor's Degree from an accredited college or university (or additional four [4] years of related experience in lieu of degree) required | - At least eight (8) years of related experience required | - Experience with Unisys COBOL programming and ECL | - Experience with reviewing, analyzing and coordinating requirements to develop acceptable COBOL application programs | - Experience reviewing or creating design or functional documentation for programmers to develop COBOL code | - Experience in development and execution of test cases for Unit Testing, which includes development of a unit test plan, test cases with predetermined results, generating test data and executing the COBOL program using the test data and analyzing/reporting the test results | - Proven ability to work on and with teams comprised of the primary client and other client stakeholders dispersed across geographical sites | - Preferred qualifications include: Experience with COBOL development on IRS specific systems, such as ERS, GMF, IMF Document Specific, BMF Document Specific, IDRS, AIMS, etc.; experience with and/or knowledge of Internal Revenue Manuals (IRM) and Part 3 IRMs; Experience with reviewing/analyzing RIS/UWR requirements; Experience with reviewing, updating, and participating in a walkthrough of a Functional Specification Package (FSP); Experience with transmittal systems such a SQuA | | Additional Requirements as per contract/client: | - Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus) | - Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant
Job Locations US-NY-New York
Requisition ID 2020-58778
Job Locations US-MD-Suitland
Requisition ID 2020-59023
The Help Desk Specialist II will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. | | Essential Job Duties: | •Diagnose, resolve, and follow up on issues relating to various user concerns | •Provide remote support and resolve issues for users whom may be at remote offices or home office users | •Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository | •Assist in troubleshooting advanced technical issues within the network and telecommunications environments | •Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment | •Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations | •Identify areas deserving attention in the technical support environment, and consult with management | •Ensure tickets are accurately documented and resolved in a timely manner | •Work within the team framework created by management and work with team members on assigned projects | | Education and Experience Requirements: | •Associate's Degree from an accredited college or university preferred, equivalent experience will be considered in lieu of degree | •At least two (2) years of relevant Help Desk experience required | •Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies | •Experience with and/or ability to use call center telephony equipment | •Experience in customer support or call center support | •Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project) | •Strong verbal and written communication skills | •Strong analytical and problem-solving skills | •Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences | •Highly detail-oriented, organized, timely, and customer service-oriented | •Ability to work well independently and in a team setting | •Adaptable, flexible and able to deal with ambiguity and change | •Excellent oral and written communication and customer service skills | •Excellent attention to detail and good analytical skills | •Ability to work well under pressure and to meet deadlines as needed | •Government experience preferred | | Per contract requirements, employees must: | •United States Citizenship | •Must have the ability to obtain and maintain a Public Trust security clearance
Job Locations US-VA-Reston
Requisition ID 2020-59018
The successful candidate for this position will be responsible to deliver and/or oversee all financial aspects of divisional budgets including the development and implementation of the annual operating plan, forecasting indirect expenses, and other key leadership roles to develop process improvements in financial analysis and reporting. The successful candidate for this position reports to the Director/VP of Finance but will work very closely with the Group President, Division SVP, other finance staff members and project managers whose programs are under the purview of the Group President. | | Essential Duties & Responsibilities: | | •Preparation of financial budgeting, forecasting and all required financial reporting on a monthly, quarterly, and annual basis, while performing variance analysis between forecast and actuals; | •Ensure effectiveness of accuracy and timeliness of forecasting, reporting, accruals, collections, and other financial related processes and systems on a weekly and monthly basis; | •Work with Group and project finance teams to develop, administer, and implement process improvements in financial analysis, annual operating plan development, and forecasting, as well as consolidating, analyzing, reviewing and reporting on all financial matters; | •Provide direct financial leadership and support of the sales pipeline process; | •Leadership role to manage, serve and oversee as point of contact for all financial processes related to the supported operational division. | •Provide ad-hoc financial analysis as needed | | Requirements & Qualifications: | | •Demonstrated hands-on work experience and knowledge to forecast, budget, report, analyze data and ability to enhance ongoing financial processes while working well with others; | •Must possess strong proficiency with MS Excel, Word and Power Point; | •Experience with Deltek and Cognos a strong plus | •Demonstrated ability to effectively interact with and present to executive management. | •Ability to work in a fast-paced, deadline driven environment delivering results and quality services; | •Demonstrated experience to execute multiple tasks simultaneously working in a team or independently | •Possess a Bachelor’s degree from an accredited college or university in Accounting, Business Administration, Finance or Economics or related field of study; | •Minimum 5 years of related work experience required including private sector experience; | •Strong organizational, verbal, written, analytical, problem solving, teamwork and communication skills required.
Job Locations US-DC-Washington
Requisition ID 2020-59029
Position responsible for planning, directing, coordinating, and overseeing the customer service for DC Health Link Exchange Contact Center for HBX. Responsibilities include all aspects of direct service delivery, including improving performance, productivity, and efficiency through best practices. The focus is managing a team of Supervisors while working with the client to adhere to all contractual service level agreements set forth by the program. | | 1)Establish goals and objectives that support overall strategies to meet contractual requirements. | 2)Plans, develops, and schedules priorities for achieving goals and contractual requirements. | 3)Produces and reviews telephonic, productivity, and quality reports. | 4)Reviews results of forecasts, and modeling exercises to provide direction and guidance. | 5)Assists Project Director to set and manage overall strategic and financial direction of the department. | 6)Manages call center team supervisors including performance appraisals, mentoring, and professional/development guidance. | 7)Reviews guidelines, procedures, rules, and regulations; and, monitors compliance. | 8)Represents MAXIMUS at business meetings and client meetings as assigned. | 9)Ensures that Customer Service Representatives are provided with up-to-date knowledge of all applicable programs associated with the Center. | 10)Participates in process and team meetings in order to identify and recommend changes to policies and procedures in compliance with the contract. | 11)Performs other duties as assigned by management. | | Education Required: Bachelor's degree from an accredited college or university in a health or social | services field preferred or 4 - 6 years of equivalent experience considered in lieu of degree. | | Experience Required: Three to four years experience preferred in managing the operations of a call center, improving team performance through professional or related experience. Must have good organization skills, be detail oriented, and able to speak with all staff level clearly and professionally on a daily basis. Experience with Microsoft Word, PowerPoint, and Excel is required; Managing staff in a virtual setting with groups up to 70 using Zoom is required. | | Experience Preferred: Preferred experience includes: Medicaid, CHIP or commercial health insurance; developing successful Operational in a Call Center setting to increase and enhance staff knowledge.
Job Locations US-VA-Richmond
Requisition ID 2020-57777
This position shall be responsible for managing the overall eligibility application processing and determinations for the CPU. This position requires demonstrated management experience in Medicaid and/or CHIP eligibility. This person should possess extensive knowledge of Medicaid and CHIP eligibility policy and procedures. This position is responsible for the daily operations and supervision of application processing, the initiation of eligibility determination in VaCMS, and enrollment. This position must be able to use a range of measurements to forecast, monitor, analyze, plan, and manage resources to achieve contractual service level agreements, while maintaining a high level of customer service.
Job Locations US-VA-Reston
Requisition ID 2020-59013
The Financial Systems Manager will be responsible for managing the overall performance and delivery of cross-functional projects, system enhancements and end user support. The position requires hands-on functional experience in UltiPro payroll and Kronos AutoTime configuration expertise and a strong understanding of payroll and Time collection systems. The Financial Systems Manager will be a member of the Financial System project team focused on delivering an exceptional end-user experience and will also work across departments and geographies, interacting with our partners in Payroll, HR, IT and Accounting/Finance. | | Essential Duties & Responsibilities: | •Lead finance and accounting special projects to align with corporate objectives. Development and management of overall project plan: project milestones; scope analysis and risk management; and resolution. Full cycle systems implementation experience | •Perform the following on an engagement: understand business requirements, configure the Workday solution, demonstrate the configurations through the development of testing systems, assist the business in testing the Ultipro and Kronos AutoTime. | •Be comfortable and confident with gathering configuration requirements and problem- solving with business stakeholders | •Assist with broadening internal knowledge of UltiPro and Kronos AutoTime configuration through hands on training to cross-functional teams | •Provide a proactive interface between Payroll client groups to ensure effective coordination and delivery of payroll and time implementations | •Assist internal team ensure data accuracy and seamless ongoing enhancements of new system features and functionality including US Payroll, Time Tracking and features; be the primary point of contact for data gathering, testing, and communication with key stakeholders and internal Financial Systems teams | •Build reports to support payroll, labor, group finance and billing, etc | •Ability to be problem solve and propose multiple solutions for business requirements within Payroll and Time tracking. | •Works under minimal supervision. Relies on experience and judgment to plan and accomplish a variety of tasks and goals. | •Provide and manage ongoing production support and support system enhancements and upgrades that includes subject matter expertise, coordinate schedule, define test strategy and implementation timeline, and project manage to completion. | •Lead full cycle testing and implementation of system upgrades and patches/hotfixes | •Work across departments to define opportunities for improvement. Provide technical and functional support for accounting and finance users. | •Establishes best practices for systems use and ensures that these practices are used throughout the organization. | | | Requirements & Qualifications: | •Bachelor's degree and minimum 5 years of finance/ accounting including payroll relevant experience, including data analytics and systems analysis. Additional years of relevant experience will be considered in lieu of Bachelor's degree. | •Strong Project Management skills required | •3-5 years of in-depth payroll functional experience and/or experience implementing other payroll and time systems required. | •Must have experience with business process configuration for Payroll and Time, reporting, and integrations. | •Ability to work with government contractors which includes knowledge of applicable federal laws and regulations (SCA, DCAA, etc.). | •Proficiency with vendor management, financial systems Deltek (Costpoint), | •Knowledge of GAAP, Payroll and Time related to government contract accounting principles. | •Proficiency with Microsoft Office suite – Excel, Word, visio, PowerPoint is required. | •Proven ability to lead/manage multiple projects/work streams simultaneously. | •Excellent communication skills and able to collaborate effectively with internal and external stakeholders. | •Strong organization skills and work well under pressure.
Job Locations US-FL-Crestview
Requisition ID 2020-58966
Responsible for assignment of accurate Evaluation and Management (E&M) codes, ICD diagnoses, current procedural terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS), modifiers and quantities derived from medical record documentation (paper or electronic) for outpatient encounters. Trains and educates MTF staff on coding issues and plays a significant role in | coding compliance activities. | | Job duties | •Responsible for assignment of accurate E&M, ICD, CPT and HCPCS codes and modifiers from medical record documentation. | •Identifies and abstracts information from medical records (paper or electronic) for special studies and audits, internal and external. | •Interacts with MTF staff to ensure documentation is clear and supports coding assignments. | •Educates MTF staff through individual or group in-services and training sessions. | •Maintains a delinquency report of missing records in order to facilitate completion of work within the required thresholds. | | Education | •Registered Health Information Technologist (RHIT), Registered Health Information Administrator (RHIA), Certified Professional Coder (CPC) CCS-P (Certified Coder Specialist – Physician (CCS-P) with the appropriate level of experience. | •An accrediting institution recognized by the American Health Information Management Association (AHIMA) and/or American Academy of Professional Coders (AAPC) must accredit education. | •Contract medical coders will obtain the required continued education hours at no expense to the government in order to maintain current and proper national certification(s) required for the position. | | Experience. | •A minimum of two (2) to three (3) year experience in the outpatient setting (physician’s office or ambulatory surgery centers) within the last five years, including assignment of E&M, CPT, and HCPCS codes. | •Multiple specialties encompass different medical specialties (i.e. Family Practice, Pediatrics, Gastroenterology, OB/GYN, etc.) that utilize ICD, E&M, CPT, and HCPCS codes. | •Ancillary specialties (PT/OT, Radiology, Lab, Nutrition, etc.) that usually do NOT use E&M codes do not count as qualifying experience. | •Additionally, coding, auditing and training exclusively for specialties such as home health, skilled nursing facilities, and rehabilitation care will not be considered as qualifying experience. | •Coding experience limited to making codes conform to specific payer requirements for the business office (insurance billing, accounts receivable) is not a qualifying factor. | •Two years of outpatient/ambulatory surgery experience may be qualifying if received in a military medical facility. | •Position requires excellent computer/communication skills for provider and staff interactions. | •Knowledge of anatomy/physiology and disease process, medical terminology, coding guidelines (outpatient), documentation requirements, familiarity with medications and reimbursement guidelines; and encoder experience. | •Candidate must have ability to handle multiple projects and appropriately prioritize tasks to meet deadlines. | | Unique Military Health Care Systems | •Armed Forces Health Longitudinal Technology Application (AHLTA) | •Composite Health Care systems (CHCS) and/or MHS GENESIS | •Defense Enrollment Eligibility Reporting System (DEERS) | •Military Filing System - by sponsor social security number, terminal digit order, color-coded and blocked filing system. | •Contents of a military medical record, layout, sections, family member prefix designation, forms used in a MTF, and the medical record tracking procedures. | •EssentrisTM, the client-server version of the Clinical Information System (CIS) | •Coding Compliance Editor (CCE) Systems | •Biometric Data Quality Assurance Service (BDQAS)
Job Locations US-FL-Jacksonville
Requisition ID 2020-58964
Responsible for assignment of accurate Evaluation and Management (E&M) codes, ICD diagnoses, current procedural terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS), modifiers and quantities derived from medical record documentation (paper or electronic) for outpatient encounters. Trains and educates MTF staff on coding issues and plays a significant role in | coding compliance activities. | | Job duties | •Responsible for assignment of accurate E&M, ICD, CPT and HCPCS codes and modifiers from medical record documentation. | •Identifies and abstracts information from medical records (paper or electronic) for special studies and audits, internal and external. | •Interacts with MTF staff to ensure documentation is clear and supports coding assignments. | •Educates MTF staff through individual or group in-services and training sessions. | •Maintains a delinquency report of missing records in order to facilitate completion of work within the required thresholds. | | Education | •Registered Health Information Technologist (RHIT), Registered Health Information Administrator (RHIA), Certified Professional Coder (CPC) CCS-P (Certified Coder Specialist – Physician (CCS-P) with the appropriate level of experience. | •An accrediting institution recognized by the American Health Information Management Association (AHIMA) and/or American Academy of Professional Coders (AAPC) must accredit education. | •Contract medical coders will obtain the required continued education hours at no expense to the government in order to maintain current and proper national certification(s) required for the position. | | Experience. | •A minimum of two (2) to three (3) year experience in the outpatient setting (physician’s office or ambulatory surgery centers) within the last five years, including assignment of E&M, CPT, and HCPCS codes. | •Multiple specialties encompass different medical specialties (i.e. Family Practice, Pediatrics, Gastroenterology, OB/GYN, etc.) that utilize ICD, E&M, CPT, and HCPCS codes. | •Ancillary specialties (PT/OT, Radiology, Lab, Nutrition, etc.) that usually do NOT use E&M codes do not count as qualifying experience. | •Additionally, coding, auditing and training exclusively for specialties such as home health, skilled nursing facilities, and rehabilitation care will not be considered as qualifying experience. | •Coding experience limited to making codes conform to specific payer requirements for the business office (insurance billing, accounts receivable) is not a qualifying factor. | •Two years of outpatient/ambulatory surgery experience may be qualifying if received in a military medical facility. | •Position requires excellent computer/communication skills for provider and staff interactions. | •Knowledge of anatomy/physiology and disease process, medical terminology, coding guidelines (outpatient), documentation requirements, familiarity with medications and reimbursement guidelines; and encoder experience. | •Candidate must have ability to handle multiple projects and appropriately prioritize tasks to meet deadlines. | | Unique Military Health Care Systems | •Armed Forces Health Longitudinal Technology Application (AHLTA) | •Composite Health Care systems (CHCS) and/or MHS GENESIS | •Defense Enrollment Eligibility Reporting System (DEERS) | •Military Filing System - by sponsor social security number, terminal digit order, color-coded and blocked filing system. | •Contents of a military medical record, layout, sections, family member prefix designation, forms used in a MTF, and the medical record tracking procedures. | •EssentrisTM, the client-server version of the Clinical Information System (CIS) | •Coding Compliance Editor (CCE) Systems | •Biometric Data Quality Assurance Service (BDQAS)
Job Locations US-NC-Morrisville
Requisition ID 2020-58838
Job Locations US-Remote
Requisition ID 2020-58877
Analyst – Program Implementation | | Job Summary | This position will serve as a key member for the Standardized Operations and Analytics (SOA) Program Management Office (PMO). The SOA goal is to bring common understanding, standardized processes and efficiency to Maximus operations through data analytics, effective solutions, project management disciplines and consistent best practices adoptions. | The Business Process Analyst is a key member of the operations team supporting data management, client reporting, process engineering, quality control, and problem resolution. The Business Analyst will ensure effective and consistent implementation of MAXIMUS projects by SOA activities by: (1) Support project implementations and ongoing operations by providing best practice guidance to projects and project managers (2) support project implementations to meet contractual requirements; (3) support ongoing improvement efforts of project management and implementation discipline. (4) Manage the creation and publication of SOA Standards, including best practice guides, tools, and templates. | This position is remote, requiring travel up to 50%. | | Essential Job Duties | •Independently develops and implements modeling and evaluation processes to determine the effectiveness of current operational activities | •Manage SOA communications, SOA library and SharePoint site | •Create analytics from Capture on forecasting resource needs | •Conducts statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues | •Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality | •Creates, analyzes and delivers customized reporting for both internal and external audiences | •Develops high-quality communications suitable for clients | •May serve as critical client interface | •Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites | •Perform other duties as assigned by leadership | | Education and Experience Requirements | •BA/BS with concentration in Business, Operations Research, Management Information Sciences, Public Policy or related fields from an accredited University | •Excellent organizational, written and verbal skills | •Strong computer skills, including intermediate to expert Excel skills to expert Excel skills level of MS Office, Microsoft Project Management, and SharePoint | •Background in statistical analysis and reporting
Job Locations US-FL-Riverview
Requisition ID 2020-58736
The position will be responsible for making determinations on the appropriateness and accuracy of coded information that result in adjustments to capitated payments to health plans.  Components of the process include abstracting data from a complex case file/medical record, identifying ICD-9-CM and ICD-10-CM based on industry standard coding guidelines (CMS, Coding and Reporting Guidelines, federal coding and reimbursement policies, and all aspects of the Risk Adjustment Diagnosis Validation rules and procedures), and determining if the HCC submitted by the plan was substantiated (including review to determine if any other diagnosis resulting in an HCC is substantiated.

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