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Job Locations US-ME-Augusta
Requisition ID 2020-56661
This is a home based job. We have opportunities in York and Cumberland Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
Job Locations US-ME-Augusta
Requisition ID 2020-56662
This is a home based job. We have opportunities in Penobscot and Waldo Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
Job Locations US-ME-Augusta
Requisition ID 2020-56660
This is a home based job. We have opportunities in York and Cumberland Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
Job Locations US-NY-New York
Requisition ID 2020-57611
Job Locations US-VA-Falls Church
Requisition ID 2020-57649
The successful candidate for this position will be responsible to deliver and/or oversee pricing aspects of proposal submission in response to Request for Proposals (RFPs.) The successful candidate for this position reports to the Director of Finance but will work very closely with the Proposal Response Team | | Project Specific Job Duties | •Read RFPs, prepare clarifying questions related to pricing, and prepare estimates related to proposed solution; | •Accept pricing inputs from various divisions (operations, HR, facilities, telecom, technology, etc.) and independently validate the soundness of the received inputs; | •Compile consolidated price based on received inputs; | •Identify key financial risks related to the proposed solution, and run what-if analyses to quantify risks and recommend mitigation strategies; | •Maintain competitive data and produce Price to Win (PTW) estimates | •Finalize accounting treatment for revenue and costs to provide estimates of free cash flow, operating income, and net present value | •Present the key pricing highlights, risks, and mitigation to the executive team consisting of CEO, CFO and Group Presidents | •Perform other duties as assigned by leadership | | Project Specific Education and Experience | •Bachelor’s degree from an accredited college or university in Accounting, Business Administration, Finance or Economics or related field of study | •At least 5 - 7 years of work experience in Federal Pricing | •Strong organizational, verbal, written, analytical, problem solving, teamwork and communication skills required | •Demonstrates willingness to build experience and knowledge of pricing, including reading and reviewing RFPs | •Must possess strong proficiency with MS Excel, Power Point, and Word | •Ability to do hands on analysis at micro-level while presenting findings at high-level | •Demonstrated ability to effectively interact with and present to executive management | •Ability to work in a fast-paced, deadline driven environment delivering results and quality services | •Demonstrated experience to execute multiple tasks simultaneously working in a team or independently
Job Locations US-CA-Folsom
Requisition ID 2020-57618
Essential Duties and Responsibilities: | - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project. | - Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations. | - Oversee and delegate workflow to meet deadlines. | - Maintain scorecard and performance tracking for workforce management team. | - Act as a resource for all team members. | - Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members. | - Maintain and meet all deadlines for reports and various deliverables to operations. | - Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role. | - Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team. | - Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs. | - Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible. | - Work with management to maintain the Workforce Management database, including forecasting and scheduling data. | - Oversee, develop and maintain production tracking systems for project using reports and Excel, and other applicable formats. | - Generate forecasting and requirements for multiple skillsets and units of work. | - Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis. | - Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability. | - Oversee updates to agent attendance line. | - Oversee compilation of agent adherence statistics. | - Communicate with the vendor of the workforce software management tool to resolve any open items. | | Minimum Requirements: | - Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree. | - Minimum of two (2) years of related experience. | - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. | - Comply with all company required policies, procedures and processes including but not limited to required training. | - Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | - A portion of time is normally spent performing individual tasks related to the unit or sub-unit. | - Generally supervises semi-skilled employees or a few individual professional contributors. | - Works on issues of limited scope. | - Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. | - Monitors daily operations of a unit or sub-unit. | - Requires full knowledge of own area of functional responsibility. | - Frequently interacts with subordinate employees and functional peer groups. | - Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules. | - Receives predetermined work assignments that are subject to a moderate level of control and review. | - Directs subordinates to complete assignments using established guidelines, procedures and policies. | | - Develop work schedules and assign duties to subordinates to ensure efficiency. | - Evaluate subordinates' job performance and recommend appropriate personnel action. | - Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems. | - Identify training needs and development opportunities for subordinates.
Job Locations US-FL-Ft Pierce
Requisition ID 2020-57619
Essential Duties and Responsibilities: | - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project. | - Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations. | - Oversee and delegate workflow to meet deadlines. | - Maintain scorecard and performance tracking for workforce management team. | - Act as a resource for all team members. | - Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members. | - Maintain and meet all deadlines for reports and various deliverables to operations. | - Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role. | - Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team. | - Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs. | - Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible. | - Work with management to maintain the Workforce Management database, including forecasting and scheduling data. | - Oversee, develop and maintain production tracking systems for project using reports and Excel, and other applicable formats. | - Generate forecasting and requirements for multiple skillsets and units of work. | - Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis. | - Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability. | - Oversee updates to agent attendance line. | - Oversee compilation of agent adherence statistics. | - Communicate with the vendor of the workforce software management tool to resolve any open items. | | Minimum Requirements: | - Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree. | - Minimum of two (2) years of related experience. | - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. | - Comply with all company required policies, procedures and processes including but not limited to required training. | - Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | - A portion of time is normally spent performing individual tasks related to the unit or sub-unit. | - Generally supervises semi-skilled employees or a few individual professional contributors. | - Works on issues of limited scope. | - Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. | - Monitors daily operations of a unit or sub-unit. | - Requires full knowledge of own area of functional responsibility. | - Frequently interacts with subordinate employees and functional peer groups. | - Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules. | - Receives predetermined work assignments that are subject to a moderate level of control and review. | - Directs subordinates to complete assignments using established guidelines, procedures and policies. | | - Develop work schedules and assign duties to subordinates to ensure efficiency. | - Evaluate subordinates' job performance and recommend appropriate personnel action. | - Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems. | - Identify training needs and development opportunities for subordinates.
Job Locations US-MA-Boston
Requisition ID 2020-57608
Manage Contact Center supports the day to day operations of the Maximus Call Center based out of Boston and currently supporting MassHealth and New Hampshire. | | Duties and Responsibilities: | | •Provide leadership and daily oversight to customer service supervisors and representatives. | •Ensure production standards are met for inbound and outbound call handling and that all other work activities assigned are completed timely and accurately. | •Ensure center meets or exceeds contractual quality standards, including during peak call volume, break and lunch times | •Work closely with the training and quality assurance departments to identify and develop new hire, ongoing and ad hoc training modules, to ensure excellent call quality results in the contact center. | •Attend client meetings as required by management. | •Work closely with Workforce Management to schedule training, lunches, breaks, and any ad hoc off-the-phone initiatives for the contact center | •Effectively monitor, evaluate and distribute daily workload using the appropriate EOHHS and MAXIMUS systems, including queue monitoring and other tools. | •Identify escalated call issues that impact the case processing, and advise supervisors and/or CSRs on procedures to resolve issues. | •Assist supervisors in planning the scheduling team/unit CSRs to ensure appropriate phone coverage. | •Track awards, miscellaneous bonuses and information related to production. | •Actively participate in management meetings, updating staff on current initiatives and issues. | •Coordinate, direct, and participate in assisting others, serving as an escalation point for resolution of issues within the department for all customer inquiries. | •Ensure that all MassHealth CST/Call Center maintains productivity and quality assurance goals. | •Prepare and/or review a variety of reports related to team/unit operations and administrative record keeping, including: attendance rosters, bonus evaluations, performance reviews, timesheets, and corrective actions. | •Monitor CSR calls to ensure quality and accuracy of the information provided. | •Maintain company policy through, coaching, counseling and mentoring to all direct reports and CSRs so as to efficiently and effectively perform their duties; educating providers and members about MassHealth claims and eligibility issues, programs and health plans. | •Provide mentoring and leadership to assigned staff, and is the agent for excellent service delivery. | •Evaluate staff on a quarterly basis and write yearly reviews. | •Work with counterpart managers and director to creatively strategize to increase productivity and reduce CSR attrition. | •Assess the impact to the contact center and ensure that information appropriately flows through the communication process so that all contact center staff is updated and informed. | •Provide data and administrative and programmatic decisions for director and other management to be used in reports at client meetings. | •Conduct and schedule individual and group meetings with assigned staff. | •Perform other duties as may be assigned by management | | | Bachelors Degree or 4-6 years of work experience in-lieu of degree | | | | Skills / Knowledge Required: MS Office, CRM, WFM, Call allocation software, supervisory skills, IVR | | Skills / Knowledge Preferred: Medicaid or Health Care | | Experience Required: 5 to 10 years Call Center and supervisory experience | | Experience Preferred: management experience | | Abilities: Excellent written and verbal communication skills, ability to perform comfortably in a fast-paced, deadline and detailed-oriented work environment. Ability to successfully execute many complex tasks simultaneously; and to work as a team member, as well as independently
Job Locations US-TX-Brownsville
Requisition ID 2020-57602
The Initial Reviewer-Compliance Support reviews, evaluates, and performs fulfillment of the various document requests made by internal and external stakeholders. This position is responsible for completing requests in accordance with pre-established deadlines and multitasking when deadline with numerous requests of varying complexity. | | Essential Job Duties: | •Complete the examination of all forms and requested documentation in accordance with established procedures and program rules for requests that are complex in nature and/or have a significant financial relevance. | •Understand, interpret, determine, and document request types using defined operating guidelines. | •Document findings and prepare audit files. Writes detailed reports. | •Conducts a quality review of all assigned program documentation to ensure work is completed accurately and according to program guidelines. | •Perform other duties as assigned. | | Education and Experience Requirements: | •High School diploma or GED required | •Proficient in the use of Microsoft Office products | •Ability to analyze and solve problems that vary from established procedures and make sound decisions. | •Must be a quick learner, have the flexibility and desire to learn and perform a variety of tasks for multiple programs, and be open to suggestions. | •Ability to prioritize, meet deadlines, and work independently. | •Ability to manage multiple assignments including following through and keeping focused in a dynamic work environment. | •Strong organization, teamwork, interpersonal, math, and research skills. | •Strong verbal and written communication skills are critical when responding to inquiries. | •Strong customer focus with ability to maintain customer rapport. | •Ability to understand, analyze and interpret complex related documents including technology plans, business and technology equipment, and related information. | •Able to work in a fast paced environment with focus on productivity and accuracy | | Additional Requirements as per Contract/Client: | •Must be a US Citizen
Job Locations US-VA-Falls Church
Requisition ID 2020-57589
As a member of the Strategic Solutions group, the candidate must be able to operate independently and demonstrate experience leading/guiding a team to architect, develop and implement business applications. | | The individual must have experience architecting, and managing federal technology and cyber security solutions implementations with working experience across Public / Private cloud platforms, DevSecOps, Microservices, RPA, DataScience . Ideal candidate will have a wide range of experience architecting modern technology solutions, Knowledge of current and emerging Federal standards such as CMMI, ITIL, NIST Risk Management Framework, FISMA and FEDRAMP. | | This individual must have Pre-sales experience (Product or Services), Concept selling experience, Shaping solution response. Solution Graphics experience, storytelling experience in RFP response. | | Job Duties: | • The candidate will provide technical solution support during proposal development process, to include technology stack selection, solution architecture, and implementation methodology | • The candidate may be required to lead and manage a team of senior architects / analysts to engage internal teams to architect solutions, facilitate solutions design and manage implementations | • The candidate will design and develop advanced technology solutions according to federal standards, leveraging state of the art enterprise grade technologies and design best practices that enable a federal agency level scalability and flexibility | • As a Sr. Architect the candidate will be responsible to guide and support RFIs, RFPs and RFQs, response development including writing of whitepapers and concept development | • The candidate will be required to develop and provide presentations and demonstrations of technology solutions to both internal and external stakeholders | • The candidate will be responsible to maintain vendor partnership levels and develop a strong vendor relationship with the technology counterparts | | Education and Experience: | • Bachelor's Degree in Computer Science or a related field from an accredited college or university required. Master’s Degree is highly preferred | • Understanding of current federal solution space and federal government initiatives | • At least ten (10) years of software development experience with at least three (3) years focused on cloud technologies | • At least five (5) years of experience as an architect in building complex, resilient and highly scalable application and platform solutions | • At least five (5) years of recent experience directly guiding and mentoring software development SMEs and providing management of program technical tasks | • Hands on experience with Azure, AWS, Google Cloud or one of the other major Cloud providers | • Deep knowledge of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) | • Knowledge of NoSQL databases (Redis, MongoDB are preferred) | • Demonstrated ability to effectively inspire and influence teams and partners in delivering technology enabled business solutions that meet business needs. | • Technical professional experience building scalable enterprise applications with high availability and reliability. Strong technology affinity and experience, as well as attention to detail and the ability to design, execute against strategic goals | • Ability to independently work as a contributing member in a high-paced and focused team. Excellent verbal and written communication skills | • Ability to thrive in a flexible and fast-paced environment across multiple time zones and locations | • Demonstrated ability to lead the team from the front by stepping in and getting hands on with code to drive a solution that your engineers can build upon | • Experience with C# and/or Java in a Linux / Windows data center environment. | • Experience with Agile development methodology and Test-Driven Development | • Deep knowledge of REST and the Web Services space | • Broad knowledge of software engineering: languages, frameworks, techniques, industry trends, etc. | • Proven experience communicating with non-technical business personnel and ability to interact and work in a team environment | • Should have 5+ years of experience using Agile development methodology, and working experience in a DevOps environment is highly desired | • Professional implementation experience should include both project management and solution architecture tasks to include designing, implementing and improving business processes | • Strong have demonstrated skills with analytical problem solving abilities | • Strong written and verbal communication skills, including presentation skills to senior management both internal and external including SMEs
Job Locations US-VA-Falls Church
Requisition ID 2020-57585
This is an exciting opportunity for a Director role to lead and provide guidance, and support for the IT solutions and services delivered by Maximus Federal IT operations. You will be responsible for leading and supporting the overall security posture for ensuring the FedRAMP authorization and ATO for all our solution offerings. The role will include successful implementation, refinement and maintenance of the SIEM platform and associated functions. This is a critical role that will set our cloud compliance strategy and collaborate with teams across the company including Product, Engineering, Cloud Operations, Security. The Position will ensure pre- and post-authorization activities such as Gap Assessment, SSP Documentation, 3PAO Assessment and Continuous Monitoring. | | Key Responsibilities: | •Demonstrate domain expertise in FedRAMP, NIST FIPS 199, NIST SP 800-53 Rev 4, NIST SP 800-37, NIST 800-171, DFARS 252.204-7012, FISMA, ITAR, and supporting Systems Security Assessment and Authorization (SA&A) for Federal Agencies. | •Develop and maintain cybersecurity plans, strategy, and policy to support and align with program cybersecurity initiatives and regulatory compliance. | •Risk Management by overseeing, evaluating and supporting the documentation, validation, assessment and authorization processes necessary to assure existing and new IT systems meet the organization’s/client’s cybersecurity and risk requirements. | •Provide Splunk Security leadership along with other cybersecurity technologies in order to support using security information and event management (SIEM) or security event management (SEM) best practices and enterprise security. | •Manage and review existing cloud security design, processes and supporting tools to ensure they are effective and leverage cloud security industry trends that can mitigate emerging threats. | •Ensure thorough technical documentation, e.g. System Security Plan (SSP) is maintained, using knowledge of security controls and security audits, for technical architecture, operational process and security processes | •Represent the MGEP solution to external organizations such as Federal Agencies ISO, FedRAMP PMO, JAB, DISA, and 3PAO assessors | •Leverage technical and program management skills to plan, track, collaborate and report on FedRAMP program deliverables, including scheduling and leading meetings, assigning and tracking action items, and developing status reports. | •Collect security control implementation review results, penetration testing results, and vulnerability scan results for reporting to authorizing agencies | •Stay abreast of market trends in the Public Sector cloud compliance space to maintain technical expertise and apply best practices to business challenges | | Skills You Need to Succeed: | •Strong Public Sector industry experience of at least 10+ years, of which at least 3-5 years of Security and Compliance experience. | •Amazon Cloud Solution Architect – Associate Certification highly desirable | •Experience with cloud computing, specially security aspects of IaaS, PaaS, and SaaS environments | •Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc. | •Strong understanding of the latest security principles, techniques, and protocols | •Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols | •Understanding of threat landscape including code and OS vulnerabilities | •Good understanding of Transport Layer protocols such as TCP/TLS and Application layer protocols such as HTTP and SIP | •Deep knowledge of overall FedRAMP and DOD Impact Level process and how security controls are implemented to meet compliance requirements | | Preferred Education: | •Masters (MS) in information Security and Assurance | •Bachelor (BS) degree in Computer Science, Software Engineering or a closely related field or foreign equivalent | •Certification in CISSP, CISA is preferred but not mandatory
Job Locations US-IN-Indianapolis
Requisition ID 2020-57583
The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.
Job Locations US-MO-Kansas City
Requisition ID 2020-57546
This is a Bid requisition. 
The Project Manager is responsible for the execution of the overall operation of the assigned project(s), overall performance to contract requirements, and MAXIMUS quality and performance. The Project Manager will oversee all contract administrative functions including budget, financial controls and human resources. | | | Responsibilities: | •Establishes and maintains relationships with representatives of client agencies, stakeholders, and community organizations to promote and develop MAXIMUS services | •Represents MAXIMUS and the project in external meetings and forums | •Develops and maintains comprehensive knowledge of programs, MAXIMUS services, and project operations | •Oversees the development of proposals and pricing for amendments and new work | •Identifies new business opportunities | •Ensures project compliance with all applicable corporate, contract, state and federal requirements and regulations | •Provides executive management of the project's financial plan and forecast | •Develops performance goals and objectives for direct reports and monitors the achievement of those goals | •Other duties as may be assigned by corporate management | | Qualifications: | | •Preferred Masters’ degree, from an accepted and accredited college or university, in an appropriate field (i.e., MBA, MPA or MHA); | •Have at least six (6) years of management experience in healthcare administration and management; | •Demonstrate leadership ability; | •Have in-depth working knowledge of Managed Care, Medicaid, Children’s Health Insurance Program (CHIP) and low income populations; and | •Be knowledgeable of Missouri health care, social services, geographic and demographic environments. | •Excellent organizational, written, and verbal communication skills | •Excellent people management skills | •Strong client management skills | •Computer literate and information systems aptitude | •Strong communicator. Advisory, persuasive abilities, coaching and mentoring | •At least six years of experience in a senior management position in a health or human services-related field managing a large staff (250+ FTEs) | •Knowledge of Medicaid or Children’s health care, and/or human services programs preferred. Health and Human Services public sector, outreach experience, program experience, and proven manager of large complex organizations | •Proven ability with operational processes and working with community groups
Job Locations US-FL-Riverview
Requisition ID 2020-57479
Job Locations US-VA-Falls Church
Requisition ID 2020-57543
Maximus is looking for experienced Siebel Developer(s) to upgrade Siebel application to latest IP17/20 version. The main objective of this effort is to upgrade, troubleshoot and resolve post-upgrade issues of current Siebel environment to latest version. This includes resolving any integration issues as well as re-designing eService module using Open UI framework. Will provide support to Siebel administrator to successfully perform code migration from one environment to other.
Job Locations US-TN-Franklin
Requisition ID 2020-55915
Required Skills & Experience: | Find and identify patterns, trends and stories in enterprise data | Solve open-ended business problems | Author database queries and modify existing queries | Knowledge of relational databases (Primary/Foreign keys, Inner/Outer joins, Indexes) | Develop self-service tools and dashboards using common visualization applications | | Required Tools, Applications & Programming Languages: | Microsoft SQL | Microsoft SQL Server Management Studio (SSMS) | Microsoft Excel (Advanced/Intermediate) | Microsoft SQL Server Reporting Services | Report Builder
Job Locations US-MD-Lanham | US-WV-Kearneysville
Requisition ID 2020-57542
We are seeking Senior Network Cloud Engineers to join our team to support our Internal Revenue Service (IRS) client located preferably in New Carrollton, MD or Martinsburg WV. The main focus for the engineers will be to architect and deploy cloud based solutions to support the migration of internally hosted client applications to external providers in the Cloud. | | The Senior Network Cloud Engineers will perform network engineering, operations, administration, maintenance and troubleshooting on a large and complex network with an emphasis on Cloud based solutions. | | Location – currently all staff are 100% remote due to COVID. Under normal work circumstances, these positions will require being on site at the IRS facility in Maryland or West Virginia. If in Maryland, it will also require going to the Martinsburg office once a week for Cloud team whiteboard meetings. | | PROJECT SPECIFIC JOB DUTIES: | •Determine network product needs and costs to meet project requirements. | •Install, deploy, configure, maintain and troubleshoot network hardware/virtual instances and issues. | •Establish complex routing schema. | •Coordinate actions to ensure the implementation of networks that support mission requirements. | •Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. | •Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. | •Secure network system by establishing and enforcing policies; defining and monitoring access. | •Accomplish information systems and organizational mission by completing related tasks as needed. | | PROJECT SPECIFIC MINIMUM QUALIFICATIONS: | •Bachelor's Degree from an accredited college or university required; an additional four (4) years of related work experience can substitute for a degree. | •At least eight (8) years of related experience. | •At least five (5) years of network engineering experience to include network monitoring and troubleshooting. | •Operational experience working within either AWS, Microsoft Azure, or Google Cloud. | •Experience with Cisco Routers, Switches and network technologies . | •Experience designing and deploying network and firewall infrastructure in cloud environments. | •Experience with network connectivity to CSPs (Cloud Service Providers). | •Experience with architecting and deploying with one of the following: AWS (Amazon Web Services), Microsoft Azure, or Google Cloud. | •Experience working with monitoring tools within a cloud environment. | •Experience with network automation. | •Highly proficient in network technologies and expert knowledge level of some of the following: Ethernet, VLANS, Firewalls, Load Balancers (LB); TCP/IP; BGP; MPLS; MIBS; IPSec; VPN; network security; and other Emerging Technologies. | •Ability to work as part of a team and ability to support multiple tasks at the same time. | •Excellent verbal and written communication skills. | •Ability to work in a fast-paced, dynamic environment. | •Ability to work well independently or in a team setting. | •Ability to interface with all levels of management. | •Excellent time management, scheduling, and organizational skills. | | REQUIRED - At least one of the following certifications OR 5+ years of Cloud Service Provider experience: | •AWS Certified Advanced Networking – Specialty | •AWS Certified SysOps Administrator - Associate | •AWS Certified Solutions Architect – Professional | •AWS Certified Solutions DevOps Engineer - Professional | •AWS Certified Solutions Architect – Associate | •AWS Certified Developer – Associate | •Microsoft Certified: Azure Administrator Associate | •Microsoft Certified: Azure Developer Associate | •Microsoft Certified: Microsoft Azure Fundamentals | •Microsoft Certified: Azure Solutions Architect Expert | •MCSE: Cloud Platform and Infrastructure (Microsoft) | •Microsoft Certified: Azure Data Engineer Associate | •Google Certified Professional Cloud Network Engineer | •Google Certified Professional Data/DevOps Engineer | •Google Certified Professional Cloud Architect | •Google Certified Professional Collaboration Engineer | •Google Certified Associate Cloud Engineer | •CCSP – Certified Cloud Security Professional | •CompTIA Cloud+ | •Cisco CCNP Cloud | •VMware VCP7 – CMA | | PREFERRED QUALIFICATIONS: | •Experience designing and implementing network and firewall configurations. | •Experience with Palo Alto Firewalls. | •Experience with complex routing schema. | •Experience with F5 Load Balancers. | •Experience with scripting languages; i.e. Python. | •Experience with Ansible. | | Additional Requirements as per contract/client: | •Candidates must be able to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant.
Job Locations US-OH-Columbus
Requisition ID 2020-57541
Lead compliance tracking in all areas of performance required by the contracts and vendor agreements. Provide client, project, operations and corporate compliance reporting and analytics. Monitor and reports on Service Level Agreements (SLAs). Meet with subcontractors, vendors and third-party auditors. Develop business continuity, disaster recovery and document archiving reports organization. | | Essential Duties and Responsibilities: | -Lead compliance tracking in all areas of performance required by the contracts and vendor agreements. | - Provide client, project, operations and corporate compliance reporting and analytics. | - Monitor and reports on Service Level Agreements (SLAs). | - Meet with subcontractors, vendors and third-party auditors. | - Develop business continuity, disaster recovery and document archiving reports. | - Oversight of external auditors and vendor quality assurance audits. | - Deliver regular compliance updates to project management | - Ensure staffing/operations/quality management plans appropriately updated. | | Minimum Requirements: | Bachelor's degree with 5+ years of experience; | Advanced degree or professional designation preferred. | Develop solutions to a variety of complex problems | Work requires considerable judgment and initiative | Exert some influence on the overall objectives and long-range goals of the organization.
Job Locations US-OH-Columbus
Requisition ID 2020-57531
The incumbent will have experience in managing a provider credentialing operation, including employee production and metrics, or similar health care provider component, experience working with culturally, linguistically diverse, and disadvantaged populations in a courteous and effective manner; knowledge of quality assurance performance monitoring; excellent management and supervisory skills, including extensive experience with employee relations; computer literate; excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently. Maintain regular cooperation and compliance with all regulatory, accrediting, and membership-based organizations; create and carry out various credentialing processes in relation to physicians, medical assistants, and various other healthcare professionals; ensure that all personnel and services adhere to facility and staff policies, department guidelines, regulations, and government laws. | Preferred qualifications include a Bachelor's degree from an accredited college or university in health, social services, or a related field. | | JOB RESPONSIBILITIES: | | 1. Manages the central provider credentialing functions, including managing employee production and metrics | 2. Makes recommendations for operational changes to improve all functions for credentialing activities. | 3. Oversees the administration of Primary Source Verifications of all providers due to credentials and re-credentialing. | 4. Manages the scheduling and performance of staff to ensure compliance with contract requirements and maintains NCQA compliance. | 5. Manages processes by which provider credentialing is handled and ensures that questions and concerns are handled accurately, consistently, and on a timely basis. | 6. Manages the development and maintenance of all training materials and arrangements for all trainings, and outreach/materials development staff. | 7. Ensures that all regular and ad hoc reports are submitted accurately and on time. | 8. Meets all standards established for this position. | 9. Performs other duties as may be assigned by management. | | Essential Duties and Responsibilities: | - Ensure project compliance with all operational requirements of the contract as well as corporate policies. | - Manage Customer Service and Outreach Programs. | - Manage direct reports and the cost- effective operation of all project tasks. | - Supervise subcontractors that provide services to program. | - Oversee audits of operations. | - Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting. | - Collaborate with other Managers to ensure effective coordination of activities. | - Develop and implement operational policies and procedures in collaboration with other key stakeholders. | - Establish and maintain effective relationships with clients and other external entities. | - Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency. | - Supervise the project’s quality assurance and training programs as well as corrective actions to ensure compliance. | - Monitor performance against key indicators established internally or by the clients. | - Generate solutions to issues or complex problems. | - Develop performance goals and objectives for staff, and monitor achievement of those goals. | - Perform other duties as may be assigned. | | Minimum Requirements: | - Bachelor degree or equivalent combination of education, technical training or work experience considered in lieu of degree. | - Minimum 3 years of management experience, 5 years of related experience. | - Able to manage large-scale operations, including single or multiple sites. | - Proven ability with operational analyses, processes and performance indicators. | - Capable of performing comfortably in a fast- paced, deadline-oriented work environment. | - Strong client management skills. | - Able to successfully execute many complex tasks simultaneously. | - Excellent organization, written and verbal communication skills. | - Capable of working as a team member as well as independently.
Job Locations US-MO-Kansas City
Requisition ID 2020-57504
This is a Bid requisition. State of Missouri. Knowledge of State of Missouri Healthcare.
As the lead executive on the ground in Missouri, the Project Director is responsible for the execution of the overall operation of the assigned project(s), overall performance to contract requirements, and MAXIMUS quality and performance. The Project Director will oversee all contract administrative functions including budget, financial controls and human resources, in addition to quality and risk management, training, and IT operations. Finally the Project Director will act as the primary contact point to the State Agency and have responsibility for developing the overall relationship with the client and other stakeholders throughout the project lifecycle. | | The operation located in or near Kansas City, MO, will consist of a call center, Medicaid eligibility processing, intake and handling (including scanning/imaging as well as data entry) of mail, and premium payment processing. | | Responsibilities: | •Establishes and maintains relationships with representatives of client agencies, stakeholders, and community organizations to promote and develop MAXIMUS services | •Represents MAXIMUS and the project in external meetings and forums | •Develops and maintains comprehensive knowledge of programs, MAXIMUS services, and project operations | •Oversees the development of proposals and pricing for amendments and new work | •Identifies new business opportunities | •Ensures project compliance with all applicable corporate, contract, state and federal requirements and regulations | •Provides executive management of the project's financial plan and forecast | •Develops performance goals and objectives for direct reports and monitors the achievement of those goals | •Other duties as may be assigned by corporate management | | Qualifications: | •Possess a Masters’ degree, from an accepted and accredited college or university, in an appropriate field (i.e., MBA, MPA or MHA); | •Have at least six (6) years of management experience in healthcare administration and extensive operations as well as client management skills; | •Demonstrate leadership ability; | • Have in-depth working knowledge of Managed Care, Medicaid, Children’s Health Insurance Program (CHIP) and low income populations; and | • Be knowledgeable of Missouri health care, social services, geographic and demographic environments. | •Excellent organizational, written, and verbal communication skills | •Excellent people management skills | •Strong client management skills | •Computer literate and information systems aptitude | •Strong communicator. Advisory, persuasive abilities, coaching and mentoring | •At least six years of experience in a senior management position in a health or human services-related field managing a large staff (150+ FTEs) | •Knowledge of Medicaid or Children’s health care, and/or human services programs preferred. Health and Human Services public sector, outreach experience, program experience, and proven manager of large complex organizations | •Proven ability with operational processes and working with community groups

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