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Client Service Rep - Outreach (Must reside in San Bernardino County) Bilingual Fluency in English and Spanish Required

Client Service Rep - Outreach (Must reside in Madera County. Bilingual English & Spanish Required).

: Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Bilingual fluency in English and Spanish. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner. | | | | JOB RESPONSIBILITIES: | | - Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. | - Presents Managed Care Options to beneficiaries and assists them in using their health care plans. | - Assists beneficiaries in the enrollment/dis-enrollment process. | - Assists other Enrollment Service Representatives with daily management duties. | - Assists management with the training/guidance of new Enrollment Service Representative staff. | - Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | - Performs data entry for enrollment/dis-enrollments, as needed. | - Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | - Assists beneficiaries with medical exemptions and waiver inquiries. | - Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers. | - Documents daily activity accurately in Customer Relationship Management Database | - Reviews knowledge base content for accuracy and makes recommendations for improvement. | - Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work. | - Meets Field Operations minimum performance standards. | - Notifies management in a timely manner of any problems with procedural compliance using established processes. | - Reports observed quality problems and deficiencies in a timely manner. | - Makes recommendations to management for improving the quality and efficiency of work. | - Meets Production and Quality Assistance goals as defined for this position. | - Ability to work any and all assigned offices as directed by management. | - Ability to attend and promote the program during community events and health fairs as needed. | - Meets all standards established for this position as outlined in the attached performance criteria. | - Performs other duties as may be assigned by management. | | | | EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. | Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.

Client Service Rep - Outreach (Must reside in Amador County)

: Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Bilingual fluency in English and Spanish. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner. | | | | JOB RESPONSIBILITIES: | | - Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. | - Presents Managed Care Options to beneficiaries and assists them in using their health care plans. | - Assists beneficiaries in the enrollment/dis-enrollment process. | - Assists other Enrollment Service Representatives with daily management duties. | - Assists management with the training/guidance of new Enrollment Service Representative staff. | - Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | - Performs data entry for enrollment/dis-enrollments, as needed. | - Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | - Assists beneficiaries with medical exemptions and waiver inquiries. | - Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers. | - Documents daily activity accurately in Customer Relationship Management Database | - Reviews knowledge base content for accuracy and makes recommendations for improvement. | - Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work. | - Meets Field Operations minimum performance standards. | - Notifies management in a timely manner of any problems with procedural compliance using established processes. | - Reports observed quality problems and deficiencies in a timely manner. | - Makes recommendations to management for improving the quality and efficiency of work. | - Meets Production and Quality Assistance goals as defined for this position. | - Ability to work any and all assigned offices as directed by management. | - Ability to attend and promote the program during community events and health fairs as needed. | - Meets all standards established for this position as outlined in the attached performance criteria. | - Performs other duties as may be assigned by management. | | | | EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. | Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.

Sr Technician - IT Field Services

: MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | The IT Field Services Sr Technician is the senior subject matter expert for one or more lines of business. The position is responsible for supporting business and IT projects, incident, and service request resolutions, change implementations, technical process documentation and to ensure daily business availability and overall client objectives are met. This role is also the considered to be the technical lead for the supervisor that identifies, researches, and resolves technical issues for our Tier 1 and 2 technicians. Sr Technicians also manage the relationship with the business and IT. | | Job Duties/Responsibilities: | • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. | • Provides Senior Level support for requests that cannot be resolved remotely where on-site hands-on inspection and remediation is required | • Identify, research, resolve technical issues for local and remote staff. | • Become the subject matter expert for various software applications and end point configurations for the business. | • Conduct routine equipment servicing out in the field. | • Perform on-site activities, related to installation, repair, management and maintenance. | • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets, tracking assets in the appropriate ITAM database. | • Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business. | • Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics. | • Server health checks using vSphere and RDP to proactively monitor the server architecture | • Network health checks completed daily to ensure no devices are reporting issues | • Script writing (Power Shell, Power App) | • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids. | • Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed. | • Key contributor in maintaining and updating various software applications and desktops configurations to ensure compliance. | • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production. | • Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business. | • Perform technology upgrades and refreshes. | • Mentor and lead peers on best practices and bestow the company culture. | • Support of new site builds, office consolidations, office relocations, migrations, and decommissions. | • Collaborate and partner with other disciplines of IT to research, test and implement IT enterprise initiatives. | • Assist in tracking and completing tickets pertaining to application, network, and system issues. | • Maintaining Active Directory Users and Computers. | • Administer user accounts and permissions to various application, as well as client software. | • Serve as technical liaison between program staff and IT. | • Assist with Service Desk surge support. | • “On call” support during emergency situations | • Perform other duties as assigned by management. | | Education/Requirements: | • High school diploma or GED required. Associate degree preferred or equivalent combination of education, technical training or work experience considered in lieu of degree. | • Minimum of 4-6 years of related IT experience. | • Cisco and Microsoft certifications preferred | • Experience working in a network planning or implementation role at an ISP, telephony and other vendors preferred | • Relevant experience in Data Center Engineering Operations, cable management and power distribution and redundancy. | • Knowledge of computer hardware, including desktops, laptops, Network Switches, Routers LAPs, and Telecom | • Working Knowledge of MECM | • Experience with VM environments (VCenter, Vsphere) | • Proficient with Wireshark | • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. | • Strong organizational skills and ability to multi-task in a medium-size business environment. | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift up to 40 pounds required | • Travel may be required as needed.

Medical Office Assistant – Veteran’s Services (Hybrid – Madison, WI)

Maximus is currently hiring for a Medical Office Assistant to join our Veterans Evaluation Services (VES) Team. This is a Hybrid position that requires you to work both onsite at our Madison, WI offices as well as remotely. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions- oriented manner for both providers and veterans, and updating case statuses as available. The ideal candidate possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

: Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.

Geospatial Operations Manager

: We are seeking a highly motivated and experienced Geospatial Project Manager to join our team. The successful candidate will be responsible for managing multiple geospatial projects, from initiation to completion, and ensuring that they are delivered on time, within budget, and to the highest quality standards. If you are passionate about geospatial technologies, have a strong track record of delivering successful geospatial projects. | •Manage pre-review of geospatial data products on a live client-facing database and help facilitate and manage software, users, support, software licensing and integration. | •Manage and lead geospatial projects, ensuring they are delivered on time, within budget, and to the highest quality standards. | •Develop and maintain project plans, schedules, budgets, and resource allocations. | •Coordinate with clients, stakeholders, and project teams to define project requirements, objectives, and scope. | •Provide technical expertise and guidance to project teams, ensuring that they have the necessary resources and support to deliver successful projects. | •Monitor project progress, identify and mitigate risks, and ensure that project deliverables are of the highest quality. | •Manage project budgets, ensuring that projects are delivered within budget and that any budgetary issues are identified and addressed in a timely manner. | •Prepare project status reports and communicate project progress, risks, and issues to clients and stakeholders. | •Ensure compliance with project management processes and methodologies. | •Maintain up-to-date knowledge of geospatial technologies and industry best practices. | | Required Skills (required skills that should be contract-driven, verifiable, and measurable): | •Bachelor's degree in Geospatial Science, Geography, Computer Science, or related field. | •US Citizenship Required. | •At least 5 years of experience in geospatial project management. | | Desired/Preferred Skills (not contractual obligations): | •Strong project management skills, with experience in managing complex geospatial projects. | •Knowledge of geospatial technologies, including GIS, remote sensing, and GPS. | •Strong communication, leadership, and team management skills. | •Strong analytical and problem-solving skills. | •Familiarity with project management methodologies such as Agile, Waterfall, or Scrum. | •Ability to work collaboratively with clients, stakeholders, and project teams. | •Strong organizational and time management skills. | •Ability to manage multiple projects simultaneously.

Cloud Operations Manager

: We are seeking a Cloud Operations Manager to oversee our cloud infrastructure, ensuring high levels of availability, security, and performance. The Cloud Operations Manager must be able to manage various cloud licenses/subscriptions across several vendors and 3rd party governance tools. The ideal candidate should have a deep understanding of cloud technologies and best practices, along with implementing cloud-based solutions. The Cloud Operations Manager will work closely with other teams, including development, security, and IT, to ensure seamless cloud operations and continuous improvement. | | •Manage and oversee the cloud infrastructure, ensuring high levels of availability, security, and performance. | •Manage cloud licensing, subscriptions, and credits as well as governance across all platforms. | •Design, implement, and maintain cloud-based solutions, ensuring that they meet business requirements and adhere to industry standards. | •Work closely with development teams to ensure that cloud infrastructure and applications are properly integrated and optimized for performance. | •Collaborate with IT and security teams to ensure compliance with security policies and procedures and identify and mitigate security risks. | •Monitor and analyze cloud usage, performance, and cost to optimize operations and reduce expenses. | •Assist other teams with the development and maintenance of disaster recovery and business continuity plans to ensure continuity of service in the event of a disruption. | •Stay up to date with emerging cloud technologies and best practices and implement new solutions to improve cloud operations and capabilities. | | Required Skills (required skills that should be contract-driven, verifiable, and measurable): | •US Citizenship Required | •Bachelor's degree in Computer Science, Information Technology, or related field. | •Minimum of 3 years of experience in cloud operations management, with a focus on AWS, Azure, or Google Cloud Platform. | | | Desired/Preferred Skills (not contractual obligations): | •Deep understanding of cloud technologies and best practices, including IaaS, PaaS, and SaaS models. | •AWS, Azure, or Google Cloud Platform certification is a plus. | •Strong knowledge of networking, security, and compliance in cloud environments. | •3 plus years of experience with cloud automation and orchestration tools, such as Terraform, Ansible, or CloudFormation. | •Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders. | •Strong problem-solving skills and attention to detail | •Excellent organization skills to include license management (does not have to be cloud experience)

QA Director

PLEASE NOTE: The candidate must live within a commutable distance to Tallahassee, Florida-hybrid role. This role supports the Florida Healthy Kids program.

Proposal Capture Analyst

: Seeking a Capture Analyst to assist in the pursuit of opportunities in the government Health and Human Services market supporting Medicaid Management. This role is part of a group of capture professionals supporting our business development and operation teams in analyzing data, researching competitors, developing staffing and work models, and digging into the data that will give Maximus a competitive edge. We need individuals who are curious about “why” and “how much” and understand how to apply that curiosity to government procurements. This position will work with various levels of the organization to gather information and provide important facts to diverse teams working on an opportunity. These individuals must be curious, self-motivating, and passionate about helping governments better serve their citizens. | The Capture Analyst position is key to Maximus ability to win new business and maintain existing accounts. We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership, and drive exceptional performance.

Client Service Rep 1 - Outreach (Must reside in Oakhurst area of Madera County) Bilingual Fluency in English and Spanish Required

: -Develop working relationships with customers and monitor engagement and progress. | -Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility. | -Conduct workshops and other training related services for customers. | -Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. | -Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs). | -Follow up with customers to ensure that their needs are met and questions and concerns are resolved. | -Interact with other team members to provide expertise and assistance in resolving participant issues. | -Maintain accurate and timely case notes on all customer contacts and document activities. | -Share information about outreach and engagement efforts with project staff. | -Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.

Senior Network Performance Engineer (Remote Washington DC area only)

: We are seeking a Senior Network Performance Engineer to join our team supporting an Internal Revenue Service (IRS) client located in New Carrollton MD. | | The Senior Network Performance Engineer will perform network engineering and monitoring/troubleshooting on a large and complex wide area network performing capacity studies, evaluating application performance, evaluating security practices, evaluating directory services, domain name services; intranet, Internet, and extranet gateway performance. This position will ensure the IRS wide area network for our client is performing at its maximum potential through comprehensive performance monitoring and tuning. | | •Perform monitoring using the Riverbed suite of tools to perform data captures, application profiling and performance measurement, availability management, capacity planning and design, server and application performance and optimization, and network and security analyses and audits | •Provide configuration and operation support of network management and application performance tools | •Support the test, configuration, maintenance, and evaluation of network components | •Configure and troubleshoot network and firewall equipment, respond to alerts and faults generated by the Network Operations Center monitoring systems and investigate each problem to determine its cause and take appropriate steps to resolve faults as quickly as possible on a proactive basis | •When outages or network performance problems occur, will determine and document the root cause of the outage, take appropriate steps to resolve the problem | •Will support, monitor, and is relied upon for the operation of the Client network infrastructure including hardware and software throughout the enterprise network (e.g., Ethernet, Cisco Routers and Switches, SNMP, and network management applications Suites and Out-of-band Technologies) | •Assess the requirements and develop the network impacts for new applications in the IRS network | •Support the evolution of the IRS network and rollout of new applications | | Location – position is primarily remote, but likely require being on site at least one day a week at the IRS facility in Lanham, Maryland. Candidates must be local to Washington DC area. There is a possibility for limited travel. | | QUALIFICATIONS: | •Bachelor's Degree from an accredited college or university required; an additional four (4) years of related work experience can substitute for a degree | •At least five (5) years of IT experience | •Experience with Cisco Routers, Switches and network technologies | •Proficient in network technologies including Ethernet, VLANS, and TCP/IP, MPLS and VPN | •Proficiency with Riverbed SteelCentral product suite (at least 2 – 3 -AppResponse, Portal, AppInternals, Netprofiler, Aternity) | •Experience with network trouble shooting test systems such as: IOS Debug, Protocol Analysis and decoding, Network probes, TCPDUMP, WireShark, Statseeker | •Ability to work as part of a team and ability to support multiple tasks at the same time | •Excellent verbal and written communication skills | •Ability to work in a fast-paced, dynamic environment | •Ability to work well independently or in a team setting | •Ability to interface with all levels of management | •Excellent time management, scheduling, and organizational skills | | PREFERRED QUALIFICATIONS: | •Cisco Certifications - CCNP, CCNA or CCDP | •Experience designing and implementing network configurations | •Some combination of experience with Network technologies including ATM, SAN technology, Firewalls, IDS; IPS; Load Balancers (LB); BGP; VLSM; CIDR; QOS; WAS; MIBS; IPSec; and/or other Emerging Technologies | | Additional Requirements as per contract/client: | •Ability to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus) | •United States Citizenship or Legal Permanent Residency (Green Card status) for at least three (3) years, and Federal Tax compliant

Sr. Director, Business Development DOD/Defense Agencies

: This position will work exclusively to drive revenue by selling specifically to Defense Agencies within the Department of Defense. As a member of the Maximus Federal Sales team, this position will be responsible for identifying, qualifying, capturing, proposing and closing new business opportunities for the company. This individual will initiate new business ideas and concepts to meet their targeted customers’ business needs. | | As a key leader of the Maximus Federal Sales and Business Development team, this position reports to the Vice President, Business Development & Sales for IT and Consulting Services. This position is responsible for generating, qualifying, and closing new business for the company in our target business areas. It is paramount this individual has a deep understanding of Department of Defense (DoD) Technology (IT) programs, market trends, acquisition strategies, and issues. | | Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels. In the Washington Technology 2020 Top 100 list, Maximus was ranked as a Top 5 Federal Contractor for Systems Integration; Maximus is the leading provider of integrated citizen engagement center services to government agencies; and is a market leader in innovative business process management (BPM) services and technology solutions. With more than 35,000 employees worldwide, Maximus is a proud partner to government agencies in the United States and throughout the world. | | Duties and Responsibilities include: | •Build and maintain an active pipeline of business opportunities at the DOD, Defense Agencies (DoD CIO, DISA, DLA, DTRA, TRANSCOM), and other agency components, by leveraging their existing relationships, developing new relationships, attending government/industry events, working with business partners, and providing solution presentations | •Work as part of an integrated team with operations and capture organizations to drive the development of detailed and updated capture strategies for each opportunity to ensure Maximus’ solution is differentiated and competitive | •Aggressively add to the pipeline to consistently meet or exceed quarterly and annual signings targets | •Develop winning sales strategies and work in a team-oriented selling environment to include members of the team from our delivery organization, our solution organization, our contracts organization, hired business consultants, industry partners, and subject matter experts | •Design and drive customer call plans that engage clients up, down and around an opportunity’s sphere of influence to ensure a full, well rounded understanding of the Agency’ objectives are being met with Maximus’ proposed solution | •Design and drive the preparation for all customer meetings on opportunities. Ensure successful client meetings on opportunities by pre-determining the objective of the meeting and determine the criteria to use to determine success | •Develop and contribute to Maximus Account Plans for targeted Agencies that demonstrate a roadmap to winning new business year-over-year and an understanding of both the client and industry ecosystems | •Contribute to the development of proposals, oral presentations, demonstrations, or other key selling tools | •Establish and maintain long-term relationships with customers in your targeted Agencies at the working level and up to "C" level government executives | •Effectively present to Maximus executives on your opportunities to ensure there is corporate understanding of what is needed to win, what resources must be allocated and what technical or other gaps must be closed in order to ensure a win/award to Maximus | •Actively participate in industry organizations where targeted agencies participate. Represent Maximus’ capabilities to government clients. | Professional Experience/Qualifications | | The ideal candidate will possess many of the following specific qualifications and experiences: | •Minimum 12 years of broad-based, sales and business development experience | •In-depth understanding of the Federal Government contracting market | •In-depth understanding of the Department of Defense | •Demonstrated experience pursuing recent DoD technology modernization programs through customer interaction, solution design, technical demonstrations, and identifying high performing teaming partners. | •Demonstrated success in shaping and winning opportunities in several of the following technical areas: Digital Transformation, Cybersecurity, IT Modernization and Application Development, Agile Methodologies, Software Development/Engineering, Infrastructure Management, Cloud Services, Supply Chain, Data Science and Advanced Analytics, Operations and Maintenance, Help Desk / Service Desk. | •Proven knowledge of U.S. Government procurement process | •Experience interfacing with multi-divisional, inter-agency teams, and "C" level buyers (CEO, CIO, CFO, Department Directors, etc.) | •Proven competency and demonstrated understanding of Federal government operations and contacts and developing “best value” solutions for Federal government | •Experience with effective management of large scale contract bids, negotiations, and client relations | •Ability to identify new markets and new business opportunities | •Ability to function well in a fast-paced environment and apply critical thinking to address client challenges | •Excellent written and verbal communication skills | •Unquestioned personal integrity and ethical behaviors | •Ability to travel up to 25% of the time | | Desired Characteristics | •Secret / Top Secret Clearance a HUGE plus | •Ability to partner, collaborate and influence others in a highly matrixed organization on a cross-functional team to achieve goals | •Excellent business strategy instincts – able to function well in a competitive, changing environment | •Effective problem-solving skills, one who anticipates issues and seeks out and analyzes information collaboratively to propose solutions | •Excellent organizational and leadership skills | •A personal style which encompasses a consultative approach to customer relationship management | •Intellectual curiosity, a strong work ethic and commitment to a superior work product | •Demonstrated ability to collaborate and build win-win partnerships within a firm/corporation, with a focus on understanding how to leverage technology differentiators | •Excellent verbal and written communication skills | •With full accountability for results, this person must be willing to exert themselves over sustained periods of time to accomplish their professional and personal goals while maintaining a strong level of mutual respect for peers, colleagues, and direct reports. They must set the standard for personal integrity, honesty, teamwork, and public accountability so as to motivate the entire team to the highest levels of commitment and personal effort. | •The successful candidate will possess an established professional reputation for excellence in services rendered, and the highest levels of personal integrity. | | Education and Clearance Requirements | •Bachelor's Degree from an accredited college or university in a field of Business or related subject, equivalent experience considered in lieu of degree

Cyber Security Analyst

: Maximus is looking for Cyber Security Analyst to join its team in Arlington, VA. | | The Maximus cybersecurity team promotes interaction among all team members to determine the best direction for our team and client. Maximus promotes individual mentorship and technical career path growth in the latest information system technologies. Our team constantly seeks to provide intelligent and effective solutions backed by efficient team-built system architectures enhanced by team developed, documented, and tested processes and procedures. | | The Cyber Security Analyst employs industry-best practices when monitoring and implementing security analyst requirements within the client's cyberspace. The Cyber Security Analyst is responsible for conducting cybersecurity monitoring and analysis of Information Technology System activities. | | Responsibilities include, but are not limited to: | • Monitoring and securing the enterprise. | • Identifying, analyzing, and responding to security events and incidents. | • Coordinate with Information System Security Engineers (ISSEs), Information System Security Officers (ISSOs) and Information System Security Manager (ISSM) on the enterprise security posture. | • Recommending and implementing security solutions. | • Participating in incident response(s) efforts. | | Required Skills: | • Minimum Associates degree in Cybersecurity, Computer Science, Information Technology, or a similar degree. | • DoD 8140 (8570) Information Technology Technical (IAT) level I with a computing environment (CE) (e.g., Network+ CE, CND, A+ CE) | • Active TS/SCI Clearance | • Minimum 2 years of experience in cloud computing technologies either Microsoft Azure or Amazon Web Services (AWS) | • Minimum 2 years of experience conducting research into IT security issues and products as required. | • Minimum 3 years SIEM experience - Enterprise/Cloud Security, Sentinel, QRadar, or Cribl | • Minimum 4 years Endpoint Security experience - McAfee ESS, Defender, or Semantic | • Minimum 5 years’ Operating System (OS) or Computing Environment (CE) experience - Windows Server (2016, 2019, 2022), or Red Hat Enterprise Linux (3, 4) | | Desired Technology Experience: | • SOAR - Phantom, Resilient, DFLabs IncMan | • Endpoint Security - McAfee ESS, Defender, Semantic | • Compliance Management - ACAS, Tenable | • Threat Intelligence - Mandiant, CrowdStrike, Splunk IT Service Intelligence | • User Activity Monitoring - ForcePoint, Proofpoint | • IT Automation - Ansible, Terraform, Puppet Lab, Chef | • Programing Language - Python, JSON, Java, C++ | • Cloud Server Provider(s) - AWS, Azure, Google, Oracle | | #techjobs #clearance #DISACESO

Call Center Agent - Veterans Evaluation Services

Communication Center Agents supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. Assisting providers and Veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and Veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded Veterans with a caring, positive, and patriotic attitude.

Operations Project Manager – Veterans Evaluation Services (Hybrid – Houston, TX)

Maximus is currently looking for an Operations Project Manager to join our Veterans Evaluation Services (VES) team. This is a hybrid position that requires you to work both onsite at our Houston, TX offices as well as remotely. The Operations Project Manager assists the Project Director with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as, state and federal regulations.

Medical Office Assistant - Veterans Evaluation Services

Maximus is currently hiring for a Medical Office Assistant to join our Veterans Evaluation Services (VES) team in our Detroit, MI location. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions-oriented manner for both providers and veterans, and updating case statuses as available. The ideal candidate possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

: Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.

Medical Office Assistant – Veterans Evaluation Services (Hybrid –Sioux Falls, SD)

Maximus is currently hiring for a Medical Office Assistant to join our Veterans Evaluation Services (VES) Team. This is a Hybrid position that requires you to work both onsite at our Sioux Falls, SD offices as well as remotely. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions- oriented manner for both providers and veterans, and updating case statuses as available. The ideal candidate possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

: Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.

Contact Center Supervisor

Please Refer to the NYSOH Maximus Job Description Below The Contact Center Supervisor is primarily responsible for supervising call center operations and activities while assisting with the development and implementation of procedures pertinent to the effective and efficient operation of the Contact Center. Duties / Responsibilities: - Monitor the performance of Consumer Services Specialists (CSSs) and provide feedback and education to staff to meet and exceed individual goals. Compose and deliver monthly, annual, and as needed performance reviews with CSSs.- Maintain up-to-date knowledge of all Contact Center programs and systems as well as the Contact Center performance requirements and Corporate/Project policy and procedures. This includes but is not limited to Marketplace General Information, Web Chat, Co-browse, and Application Processing including Enrollment. Provide assistance and updates to staff regarding these policies and procedures.- Assist Consumer Services Specialists (CSS) in responding to consumer inquiries and handle escalated calls, including complaints, from Consumer Services Specialists (CSS), as needed.- Assist with CSS training classes.- Meet Quality Assurance (QA) and other key performance metrics.- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs and work closely with the Quality Assurance and Training departments on the implementation of quality and training initiatives.- Discuss job performance concerns and personnel-related issues to identify cause and issues and work closely with the Human Resources department on resolving problems.- Anticipate issues proactively and escalate to management as appropriate.- Review and provide feedback on Contact Center documentation and processes.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by management.Education Required: - Bachelor’s Degree from an accredited college or university or equivalent experience. Background & Experience Required: - 1 year of related experience.- 6 months of supervisory/leadership experience.- Computer literacy; ability to quickly learn new software programs.- Ability to coach, develop, and mentor team members.- Excellent organizational, interpersonal, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- One year of lead/supervisor experience; health or social services field preferred.- Knowledge of Medicaid managed care and the Children's Health Insurance Program (CHIP), as well as knowledge of New York health care, social service, and geographic and demographic environments preferred.Salary Range for this Position Starts at $55,341/Yr.. Please Refer to the NYSOH Maximus Job Description Above

Family Support Operations Supervisor (Temporarily Remote-New York City)

Maximus is currently hiring for an Operations Support Supervisor to support our C-YES Department (Children and Youth Evaluation Services). The Operations Support Supervisor works closely with their assigned Family Support Coordinator team to support the case management needs of families who have children with mental, behavioral, developmental, and physical health issues. The FSC Supervisor will ensure all tasks of the FSC team they are assigned are being performed consistently through supervision, meetings, and follow-up and that staff have a strong understanding of the Children and Youth Evaluation Service (C-YES), Children’s Home & Community Based Services, Health Home Care Management, Health Plans, and Medicaid. The ideal candidate will have prior professional experience working with individuals with mental, behavioral, developmental, and physical health issues, case management, administrative and/or supervisory experience, and a passion to connect this population to Home and Community Based providers for improved outcomes. This position is temporarily remote with a pending return to office date in our New York City office location.

Director - Business Analysis

: The Director of Business Analysis will lead Analytics efforts and a team of Business Analysts in support of ongoing operations and implementations.

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