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Job Locations US-VA-Reston
Requisition ID 2020-57862
As head of the Data Governance function, reporting to the CIO, the Chief Data Officer is responsible for vision and execution of all corporate data governance functions to ensure data integrity, consistency, accessibility, privacy, retention and security of information across the enterprise. This position is responsible for setting the strategic technical and enterprise direction for broader integration across business systems and improving the availability of timely, accurate, and performant data and interfaces to operational, home office, and analytics teams throughout the organization. | | KEY RESPONSIBILITIES: | • Develop and implement an appropriate Data Governance Strategy and Operating model | • Develop Data Governance Policies and Standards | • Implement tools and technology to support data governance strategic objectives with a focus on data integration | • Establish centralized data storage, delivery, modeling, and integration; create and maintain a corresponding corporate data catalog | • Implement Data Quality Benchmarks | • Drive Data Governance Office adoption and enterprise buy-in | • Establish and lead teams comprised of architects, systems analysts, data engineers, integration engineers, support engineers, quality assurance engineers, data security specialists, technical project managers, and data usage auditors | | Specifically the position is responsible for all areas of Data Governance including: | • Data Governance: Planning, oversight, and control over management of data and the use of data and data-related sources | • Data Architecture: Overall structure of data and data-related resources as an integral part of the enterprise architecture | • Data Modeling & Systems Design: Analysis, design, building, testing, and maintenance | • Data Integration: Acquisition, extraction, transformation, movement, delivery, replication, federation, virtualization and operational support | • Data Storage: Structured physical data assets storage deployment and management | • Data Quality/Data Integrity: Defining, monitoring, maintaining data integrity, and improving data quality | • Data Security: Ensuring privacy, confidentiality and appropriate access | • Master Data Management: Managing shared data to reduce redundancy and ensure better data quality through standardized definition and use of data values | | The position is also responsible for ensuring strategic data analysis and integration initiatives are supported, in cooperation with all key corporate stakeholders including Operations, Digital, Performance Analytics, HR and Finance. | | REQUIRED QUALIFICATIONS: | • Bachelor’s Degree and/or advanced degree in Computer Science, Data Engineering, , Informatics, Information Systems, or other related fields | • 10+ years of leadership experience in IT, data management, data warehouse roles, and/or data infrastructure | • 10+ years of multi-layered management experience. | • Expertise in architectural considerations and commercially available approaches to software and technology for enterprise data warehouse, data lakes, and business intelligence | • Capable of working on the full range of data strategy, governance, and systems to create a consolidated road map that considers the people, processes, and technologies required to meet existing operational and evolving agency needs | • Highly collaborative, transparent, and oriented toward excellence in oneself and one’s teammates | | PREFERRED QUALIFICATIONS: | • Experience implementing cloud solutions, specifically cloud data infrastructure, with transition experience from on-premise to cloud environment a plus | • Data as a Service (DaaS) strategy and implementation experience a plus | • Event stream and microservice architecture data strategy experience | • Working within a highly matrixed organization while focusing on the realization of key strategic objectives | • Advanced knowledge and experience with best in class data management tools and data strategy design | • Experience developing cloud-native data and usage pricing strategies, with on-premise conversation and ROI experience | • Extensive vendor management experience: procurement, contracting/negotiating, task order/deliverables management, etc. | • Ability to convert business strategy into action-oriented objectives and measurable results | • Ability to develop and manage a multi-million dollar budget
Job Locations US-CA-Rancho Cordova
Requisition ID 2020-57865
MAXIMUS is looking for a Senior Operations Analyst to make sense of our workforce and performance data using advanced analysis to identify meaningful and actionable insights - advancing performance and promoting a culture of data-driven decision making. In this role you will support government service operations and create data-driven products that help our customers improve their program performance and have measurable impacts on the lives of the beneficiaries we service. This role will work with a team to produce leading analytic practices and solutions that will become part of our core product capabilities. You will research, design, and implement analytical findings to optimize program performance and improve operational processes. In addition, the role will help in applying analysis and data science to related fields and support analyst peers. | | This is a remote position | | | Essential Job Duties | •Apply advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners | •Serve as subject matter expert (SME) in the area of data and analytical product usage for peer analysts and operational stakeholders – particularly in the appropriate uses and limitations of statistical and analytical applications | •Attain a high degree of knowledge about MAXIMUS data infrastructure | •Design and develop data queries, cubes, etc. using data warehouse, business intelligence, and analytical products to fulfill ad-hoc data requests | •Analyze extracted data, review for accuracy and look for trends | •Provide insights and analyses around operations and project data | •Participate in the data science product development review process, in particular implementing code review, testing, and data profiling of newly developed products | •Develop and implement metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed | •Inform operational partners on product performance as well as product usage trends | •Consult with analytical leaders to understand current and future business goals and strategies, and ensure that methods and work products are aligned | •Balance accuracy of analysis with needs for rapid response | •Develop partnerships with technical peers and business partners | •Perform other duties as assigned | | Education and Experience Requirements | •BS in a quantitative field such as Statistics, Mathematics, Management Information Systems (MIS), Economics, Computer Science, Business Analytics, or related quantitative field | •Advanced degree in Computer Science, Mathematics, Information Systems, Business Analytics, MIS, Engineering, or a related technical field preferred. | •5+ years of experience with data storage, retrieval, and analysis using various reporting tools and query languages, including SQL Server or Oracle | •5+ years of experience with data visualization and business intelligence tools or packages (SSRS, Power BI, Tableau, MicroStrategy, etc.) | •3-5 years of experience performing quantitative data analysis | •5+ years of experience quantifying and prioritizing projects that require heavy data analysis | •5+ years of experience working directly with business users and requirements documentation | •Ability to present data in a simple, clean, concise visual and written manner | •Exposure to machine learning techniques and algorithms | •Exposure to common data science toolkits, such as R, Weka, Python/NumPy, MatLab, etc | •Statistical experience and understanding of distributions, statistical testing, regression, etc. | •A strong passion for empirical research and for answering complex questions with data. | •Experience with government sponsored health care programs and operations desirable.
Job Locations US-VA-Alexandria
Requisition ID 2020-57858
The Senior Cloud Engineer is an accomplished technical leader, proactive customer-focused advocate, a team player with solid understanding of cloud computing and technology systems, as well as experience designing and transferring applications to the cloud. This person will be responsible for the design, review of architectures, and construction of cloud service provider environments. Should have a positive attitude and excellent communication skills to effectively share the knowledge. The candidate must have hands-on experience evaluating cloud strategies and program architecture. The candidate must have hands-on experience with architecting cloud solutions and migrating on premise computing to cloud infrastructure. | | The ideal candidate will have a strong foundation of the AWS, Azure, and Google offerings in legacy modernization efforts utilizing Java programing in the public sector. The candidate must demonstrate a willingness to learn new cutting-edge technologies and overcome technical challenges in a fast-paced environment. | | The candidate will provide design, and implementation expertise to a cross-functional software development team. The Senior Cloud Engineer will play a key role in managing both client cloud instances as well as in-house instance. | | Project Specific Job Duties: | •Provide guidance and technical oversight, brainstorm solutions, conduct architecture and design reviews to support internal teams as well as end clients. | •Present technical solutions/guidance, governance and participate in architecture and design reviews. | •Architect, design and lead the efforts in securing the cloud solutions | •Create a well-informed cloud strategy and regularly evaluate cloud applications, hardware, and software. | •Respond to technical issues in a professional and timely manner. | •Responsible for gathering system requirements working together with application architects and owners | •Responsible for generating scripts and templates required for the automatic provisioning of resources | •Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings | •Build software for the organization’s systems and ES as a service offering | •Stay well-informed of failures and complications related to a cloud offering | •Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc. | •Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure. | •Support client using Agile and DevSecOps Methodologies. | •Assist in Providing technical oversight of various client projects | | Project Specific Requirements: | •Bachelor’s Degree from an accredited college or university is required | •Experience in multiple cloud providers – AWS, Google, and Azure | •At least 8 years of experience in IT | •At least 3 years of experience and focus in cloud technologies | •At least 5 years of experience in a development team lead | •Solid knowledge and hands on experience in leveraging AWS components like EC2 instances, load balancers, API Gateway, and SMS in Java environment | •Support, perform and troubleshoot deployment issues | •Review the existing documentation and document technical specifications. | •Perform maintenance on existing software products and contribute knowledge of business applications. | •Contribute as necessary to the development of all project artifacts throughout the system development life cycle | •Solid knowledge and hands on experience in leveraging AWS components like EC2, IAM, S3 CloudFormation, ELB, CloudWatch, CloudTrail and Autoscaling. | •Experience in PaaS capabilities such as OpenShift, Kubernetes Container Platform on-premise/AWS/Azure and OpenStack. | •Support CI/CD through Jenkins, GIT, Puppet, Forman, RedHat CloudForms, Satellite, Ansible | •Public Trust Clearance or ability to get it is required for this role
Job Locations US-TX-Brownsville
Requisition ID 2020-57843
Job Summary: The Initial Contact Interviewer (ICI) is responsible for answering inquiries and making outbound call related to COVID-19 Contact Tracing. | | Essential Job Duties: | •Answer incoming calls from citizens related to COVID-19, including the general public. Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols. | •Transfer/refer citizens to appropriate entities according to the established guidelines. | •Perform co-browse interactions with consumers seeking assistance with the application process, as necessary | •Facilitate the fulfillment of caller requests for materials via mail, email, or download. | •Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Escalate calls or issues to the appropriate designated staff for resolution as needed. | •Track and document all inquiries using the applicable systems. | •Facilitate translation services for non-English speaking callers according to procedures. | •Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. | •Meet Quality Assurance (QA) and other key performance metrics. | •Responsible for adhering to established safety standards. | •Must be able to remain in a stationary position for an extended period of time | •Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds | •Work is constantly performed in an office environment | •Perform other duties as assigned by management. | | Education and Experience Requirements: | •High School Diploma or GED | •6 months to 2 years of experience | •Must be able to read, write, speak and comprehend English. | •Strong data entry and telephone skills; | •Excellent organizational, interpersonal, written, and verbal communication skills; | •Ability to perform comfortably in a fast-paced work environment; | •Ability to successfully execute many complex tasks simultaneously; | •Ability to work as a team member, as well as independently. | •Previous experience with computers, phone systems, and headsets preferred; | •Previous experience in customer service preferred | | Other Requirements: | •Must be able to work alternate schedules. | •Project Hours of Operation are Monday to Sunday 8am – 5 pm CST
Job Locations US-TX-Brownsville
Requisition ID 2020-57821
The Operations Manager is responsible for providing oversight of operations by ensuring process and procedures are followed, , managing staff, daily operation activities, and planning the use of materials and human resources administrative services. Provides input to identify and implement innovative strategies to create operational efficiencies and processes for day-to-day Project functions. Ensures “best practices” are institutionalized to improve quality and overall delivery of present and future opportunities across the Project. Also responsible for performance management and reporting. | | Essential Job Duties: | •Oversee operations functions and staff on a daily basis to ensure that all contractual requirements for processing applications, invoices, adjustments and appeals are met | •Responsible for identifying and resolving issues, problems, and concerns with employees Ensure adequate staffing levels, staff training, and compliance to meet contractual requirements | •Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals | •Provide assistance and updates to staff regarding the programs, policies, and procedures | •Recommend changes to policies and establishes procedures | •Develop unit goals and objectives, and monitor achievement of these goals | •Conduct ongoing audits and review reports to identify areas for improvement | •Interact with different levels of external and internal customers | •Complete reports and metrics for the project and the Customer | •Ensure the confidentiality and security of all information | •Participate in program special projects as required. | •Travel to contact center locations and customer sites may be required. | •Flexibility required to work holidays, weekends and /or weekends to meet training needs. | •Flexibility required to work a number of shifts, including 3rd , shift that could change weekly to meet the needs of the training program. | •Perform other duties as assigned by leadership | | Requirements: | •A Bachelor’s Degree from an accredited college or university; equivalent experience will be considered in lieu of degree | •At least three (3) to five (5) years of experience in operation management | •Ability to perform quantitative and qualitative analyses of existing business processes | •Ability to coach, develop and mentor team members | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Proficient in Microsoft Office products | •Ability to work as a team member, as well as independently | •Must be able to remain in a stationary position for an extended period of time | •Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds | •Work is constantly performed in an office environment
Job Locations US-TX-Brownsville
Requisition ID 2020-57822
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to call center agent (CCA) with the goal of meeting program objectives and customer service level agreements. | | Essential Job Duties: | •Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed | •Lead team comprised of work from home and onsite staff | •Perform tasks to assure project and program service level requirements and goals are met | •Assume leadership responsibility for departmental tasks and contact center activities as required | •Participate in meetings and recommend changes to policies and procedures | •Support and enforce contact center expectations and company policies and procedures | •Assist with escalated issues or cases as needed, must be able to take over calls as necessary and provide support to Call Center Agents (CCAs) | •Assist with escalated issues or cases as needed | •Evaluate employee key performance indicators and identify training needs and development opportunities | •Develop work schedules and assign duties to direct report personnel to ensure efficiency | •Discuss job performance concerns with employees to identify causes and issues and works closely with the Human Capital department on resolving problems | •Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work | •Evaluate employees' job performance and recommend appropriate personnel action | •Participate in program special projects as required. | •Travel to contact center locations and customer sites may be required. | •Flexibility. Required to work holidays, weekends and /or weekends to meet training needs. | •Flexibility. Required to work a number of shifts, including 3rd shift that could change weekly to meet the needs of the training program. | •Perform other duties as assigned by leadership | | Education and Experience Requirements: | •Associates Degree or equivalent combination of education, technical training or work experience | •Minimum two (2) years of related experience | •Must be able to work from home and comply with remote working policies and requirements | •Bilingual English/Spanish a plus | •Strong leadership skills | •Experience in a quality assurance and training role, in a contact center environment | •Ability to conduct and manage project reviews and communicate process improvement recommendations | •Proficient in the use of Microsoft Office products | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | | Other Requirements: | •Must be able to work alternate schedules.
Job Locations US-UT-Sandy | US-UT-Salt Lake City | US-UT-West Jordan | US-UT-Midvale | US-UT-West Valley City
Requisition ID 2020-57720
Update: Increased earning potential for onsite employees up to $16.19/hour*! Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Sandy, UT; targeted start date is discussed with your recruiter.  Pay and Benefits:- Earning potential up to $16.19/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.52/hours*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $13.19/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-VA-Richmond
Requisition ID 2020-57766
This position shall manage all special projects, operational improvement plans, and new initiatives of Cover Virginia operations. This position shall be engaged with all areas of daily operations of Cover Virginia to effectively identify and analyze operational impacts. In addition, the position in coordination with Operations Management and the Department will develop strategic project goals, operational efficiencies, and process improvements.
Job Locations US-VA-Richmond
Requisition ID 2020-57765
The Training Manager shall have responsibility for the development and implementation of the training program for staff. The trainer must coordinate with the Quality Manager to ensure all staff possesses the required skills and knowledge to deliver the contractual service levels for quality and productivity. The Training Manager shall ensure all training materials are developed and approved by the Department prior to implementation and provide continued updates as applicable to the Department’s version of the training manual, preferably in an electronic format.
Job Locations US-VA-McLean
Requisition ID 2020-57741
Job Summary | | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | | Maximus VR Payments Supervisor works with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. Supervisors ensure ongoing efforts to meet quality performance goals and improve the accuracy and timeliness of Cost Reimbursement (CR) payment processing, help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs | | Essential Duties | | -Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | -Develop work schedules and assign duties to subordinates to ensure efficiency. | -A portion of time is normally spent performing individual tasks related to the unit or sub-unit. | -Generally, supervises semi-skilled employees or a few individual professional contributors. | -Works on issues of limited scope. | -Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. | -Monitors daily operations of a unit or sub-unit. | -Requires full knowledge of own area of functional responsibility. | -Frequently interacts with subordinate employees and functional peer groups. | -Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules. | -Receives predetermined work assignments that are subject to a moderate level of control and review. | -Directs subordinates to complete assignments using established guidelines, procedures and policies. | -Evaluate subordinates' job performance and recommend appropriate personnel action. | Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems. | -Identify training needs and development opportunities for subordinates. | | EDUCATION/EXPERIENCE: | -Associate Degree + 3 years of specialized experience. | -May have additional training or education in area of specialization. | - Develop solutions to a variety of problems of moderate scope & complexity. | - General application of concepts & principles. | -Contribute to the completion of organizational projects & goals. | -Frequent use and general knowledge of industry practices, techniques, and standards. | -Apply knowledge and skills to complete a wide range of tasks. | -Communicate on complex or sensitive issues or drafts such responses for manager. | -Ability to strategically analyze disparate data sets and translate into tactical improvement, including strong computer/systems experience using databases, spreadsheets and graphics | -Strong decision-making and problem-solving skills required. | -Experience creating business process flows, process development/implementation and streamlining for improved efficiency; | -Ability perform in a fast-paced, deadline and detail-oriented work environment; must be able to successfully execute many complex tasks simultaneously
Job Locations US-VA-McLean
Requisition ID 2020-57742
Job Summary | | Maximus Provider Helpdesk Supervisor works with Maximus and SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that ENs and VRs are properly compensated. The Provider Helpdesk Supervisor ensures ongoing efforts to meet quality performance goals and improve the accuracy and timeliness of Cost Reimbursement (CR) and EN payment processing and help minimize unnecessary draws on SSA funds and maintain strong relationships with service providers. | | Essential Duties | | -Provides day-today guidance to a unit or group of Helpdesk employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. | -Monitors Help Desk Specialist’s adherence to their schedules in order to accommodate incoming call volume with minimum caller abandonment. | -Ensures appropriate documentation of all calls received through the toll-free customer service line providing payments and Portal assistance to service providers (ENs and VRs). | -Develops, produces and tracks weekly, monthly and annual unit reports required by Maximus management and the client, as well as produce ad hoc reports. | -Ensures staff complete all outgoing requests to service providers forwarded by EN and VR Payment Specialists. | -Develop performance metrics and processes to objectively determine Helpdesk staff and unit performance. | -Develop training material for help desk staff | -Monitor calls and email traffic through a documented process (graded performance logs) | -Develop and maintain Provider Help Desk ISO documents and business processes. | -Identify and report any trends that should be addressed on the quarterly calls (All EN Payments and All VR Calls). | -Conducts one-on-one meetings, weekly meetings, coaching/developmental plan sessions, and performance reviews in a timely manner. | -Performs other duties as assigned by leadership. | -Identify training needs and development opportunities for subordinates. | | EDUCATION/EXPERIENCE: | -Associate Degree from an accredited college or university in related field required. | -A Bachelor’s Degree from an accredited college or university preferred. | -3 or more years of work experience required in a Supervisor or lead role in a Call Center or Help Desk, quality assurance environment and claims processing in a production environment or document processing. | -May have additional training or education in area of specialization | -Experience developing performance metrics. | -The ability to analyze data and create and produce regular reports. | -Three or more years proficiency in MS Office with the ability to quickly learn other software programs. | -Database proficiency highly desired. | -Excellent organizational, written, and verbal communication skills. | -Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | -Ability to work as a team member, as well as independently.
Job Locations US-VA-McLean
Requisition ID 2020-57738
Job Summary | | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | | Maximus VR QA Analysts work with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. VR QA Analysts ensure ongoing efforts to meet quality performance goals and improve the accuracy and timeliness of Cost Reimbursement (CR) payment processing, help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs | | Essential Duties | | -Assist in developing metrics for Maximus VR Quality Control Process. | -Perform both In-Line and End line Reviews of VR claims. | -Liaison with VR staffs to identify/resolve complex VR payment-related issues. | - Develop agenda, participate in All VR Calls and produce recaps of calls. | -Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs. | -Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards. | -Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary. | -Ensure that established performance standards, sampling and statistical process control procedures are followed. | -Create, review and update formal procedures (ISO documents). | -Train staff for the purpose of achieving and maintaining Quality Assurance goals. | -Coordinate and perform ISO based internal audits. | -Develop and maintain reports based on audit findings. | -Develop and implement corrective and preventive action plans based on audit findings. | -Develop other routine and ad-hoc reports when necessary. | -Develop updates and maintain quality manuals, and policies and procedures manuals. | | | EDUCATION/EXPERIENCE: | -Associate Degree + 3 years of specialized experience. | -May have additional training or education in area of specialization. | - Develop solutions to a variety of problems of moderate scope & complexity. | - General application of concepts & principles. | -Contribute to the completion of organizational projects & goals. | -Frequent use and general knowledge of industry practices, techniques, and standards. | -Apply knowledge and skills to complete a wide range of tasks. | -Communicate on complex or sensitive issues or drafts such responses for supervisor or manager. | -Ability to strategically analyze disparate data sets and translate into tactical improvement, including strong computer/systems experience using databases, spreadsheets and graphics | -Strong decision-making and problem-solving skills required. | -Experience creating business process flows, process development/implementation and streamlining for improved efficiency; | -Ability perform in a fast-paced, deadline and detail-oriented work environment; must be able to successfully execute many complex tasks simultaneously | Minimum Requirements: | - Job Title Default | Job Title Default | Specialist - QA
Job Locations US-VA-McLean
Requisition ID 2020-57739
Job Summary: | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | Maximus’ Vocational Reimbursement (VR) Payments department work with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. VR Senior Payment Specialists’ (SPS) ongoing efforts to validate and improve the accuracy and timeliness of payment processing help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs. VR Payments SPS staff process 100% of all payments to VRs. The staff also creates Payment Denials to notify VRs of claims the staff are unable to pay. The staff creates and process these Payment denials for claims VRs submit and claims that payment staffs determine as "not available". | | Essential Job Duties: | Administer the VR payment process and maintain the requisite documentation needed to make payments to EN’s. | Review VR payment requests for accuracy and completeness and process payment when appropriate. | Apply VR policy and rules when analyzing claims to make payment determinations. | Analyze documentation VRs submit to support payment requests for reimbursement of monies VRs paid to disabled beneficiaries for support services. | Function as SSA’s intermediary in the resolution of payment issues with the VR’s. The VR SPS shall work to resolve inconsistent documentation and other issues of conflict and to clarify proper payment amounts. SSA will serve as the final arbiter in cases involving payment disputes and overpayments. | Report and document the issue of overpayment | Monitor work queues to ensure all claims are reviewed in a timely manner and process cases using the First In First Out (FIFO) inventory method. | Analyze primary wage evidence, SSA quarterly earnings reports (VCER), create wage reports and enter detailed information into Social Security's electronic wage reporting worksheets (eWork) when appropriate to allow Social Security field offices to perform work Continuing Disability Reviews (CDR) | Upload digital images of primary earnings evidence (e.g., pay stubs) into SSA's NDRED system. | Verify earnings data. The staff shall apply Social Security Administration rules and policies to identify various types of earnings determine if beneficiaries achieved earnings at substantial gainful activity (SGA) for a nine-month period. | • | Create work cases electronically and process claims in SSA’s Internet Ticket Operations Support System (iTOPSS) when VRs submit claims manually | Maintain electronic file of payment requests, awards, and denials | Education and Experience Requirements: | High School Diploma or GED required; three or more years previous experience in finance/accounting, claims processing or bookkeeping - Strong analytical skills - Strong database and PC applications experience (MS Word, Excel, Visio) - Previous experience in managing cases (MAXIMUS or SSA systems and subsystems) - Strong problem solving skills - Strong attention to detail - Mathematical and spreadsheet/accounting skills Organizational, interpersonal, written and verbal communication skills - Must be detail-oriented and demonstrate the ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to execute many complex tasks simultaneously - Ability to work as a team member - Previous experience auditing claims or financial reports preferred
Job Locations US-TX-Pharr | US-VA-McLean
Requisition ID 2020-57740
Job Summary: | Under the Cost Reimbursement program, the Social Security Administration pays State Vocational Rehabilitation (VR) agencies compensation in the form of reimbursement when beneficiaries served by State VR agencies enter the workforce and achieve nine continuous months of earnings. State VR agencies can serve as Employment Networks (EN) in the Ticket to Work (Ticket) program or under Social Security's State VR Reimbursement Program. State VR agencies are the only programs authorized by law and automatically approved to provide service to beneficiaries under the Ticket program without becoming an EN. | Maximus’ Vocational Reimbursement (VR) Payments department work with SSA to initiate and implement quality control and quality assurance activities into processes resulting in an effective method for ensuring that VRs are properly compensated. VR Senior Payment Specialists’ (SPS) ongoing efforts to validate and improve the accuracy and timeliness of payment processing help minimize unnecessary draws on SSA funds and maintain strong relationships with VRs. VR Payments SPS staff process 100% of all payments to VRs. The staff also creates Payment Denials to notify VRs of claims the staff are unable to pay. The staff creates and process these Payment denials for claims VRs submit and claims that payment staffs determine as "not available". | | Essential Job Duties: | Administer the VR payment process and maintain the requisite documentation needed to make payments to EN’s. | Review VR payment requests for accuracy and completeness and process payment when appropriate. | Apply VR policy and rules when analyzing claims to make payment determinations. | Analyze documentation VRs submit to support payment requests for reimbursement of monies VRs paid to disabled beneficiaries for support services. | Function as SSA’s intermediary in the resolution of payment issues with the VR’s. The VR SPS shall work to resolve inconsistent documentation and other issues of conflict and to clarify proper payment amounts. SSA will serve as the final arbiter in cases involving payment disputes and overpayments. | Report and document the issue of overpayment | Monitor work queues to ensure all claims are reviewed in a timely manner and process cases using the First In First Out (FIFO) inventory method. | Analyze primary wage evidence, SSA quarterly earnings reports (VCER), create wage reports and enter detailed information into Social Security's electronic wage reporting worksheets (eWork) when appropriate to allow Social Security field offices to perform work Continuing Disability Reviews (CDR) | Upload digital images of primary earnings evidence (e.g., pay stubs) into SSA's NDRED system. | Verify earnings data. The staff shall apply Social Security Administration rules and policies to identify various types of earnings determine if beneficiaries achieved earnings at substantial gainful activity (SGA) for a nine-month period. | • | Create work cases electronically and process claims in SSA’s Internet Ticket Operations Support System (iTOPSS) when VRs submit claims manually | Maintain electronic file of payment requests, awards, and denials | Education and Experience Requirements: | High School Diploma or GED required; three or more years previous experience in finance/accounting, claims processing or bookkeeping - Strong analytical skills - Strong database and PC applications experience (MS Word, Excel, Visio) - Previous experience in managing cases (MAXIMUS or SSA systems and subsystems) - Strong problem solving skills - Strong attention to detail - Mathematical and spreadsheet/accounting skills Organizational, interpersonal, written and verbal communication skills - Must be detail-oriented and demonstrate the ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to execute many complex tasks simultaneously - Ability to work as a team member - Previous experience auditing claims or financial reports preferred
Job Locations US-KS-Lawrence | US-KS-Topeka | US-KS-Eudora | US-KS-Olathe | US-KS-Baldwin City
Requisition ID 2020-57723
Update: Increased earning potential for onsite employees up to $15.95/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.  Please note this job posting is for upcoming classes in Lawrence, KS; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $15.95/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.25/hour*- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $12.95/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-FL-Riverview | US-FL-Ruskin | US-FL-Plant City
Requisition ID 2020-57716
Update: Increased earning potential for onsite bilingual employees up to $17.17/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Bilingual earning potential up to $17.17/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- Potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company*Rate cited includes $14.17/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-FL-Riverview | US-FL-Ruskin | US-FL-Plant City
Requisition ID 2020-56699
Update: Increased earning potential for onsite bilingual employees up to $17.17/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism.  Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:  - Bilingual earning potential up to $17.17/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company-  *Rate cited includes $14.17/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-FL-Riverview | US-FL-Ruskin | US-FL-Plant City
Requisition ID 2020-56555
Update: Increased earning potential for onsite employees up to $15.88/hour*! Part Time Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism.  Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $15.88/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.17/hours*- $360+ in potential bonuses for excellent work and referrals- NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company*Rate cited includes $12.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-FL-Riverview | US-FL-Ruskin | US-FL-Plant City
Requisition ID 2020-57714
Update: Increased earning potential for onsite employees up to $15.88/hour*! Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism.  Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Earning potential up to $15.88/hour* through our ramp season- +$4.54/hour for health and wellness benefits- Bilingual earning potential up to $17.17/hours*- $360+ in potential bonuses for excellent work and referrals- Potential for Work at Home within 30 days of completing training and performance evaluation- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company*Rate cited includes $12.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.
Job Locations US-AZ-Phoenix | US-AZ-Avondale | US-AZ-Buckeye | US-AZ-Mesa | US-AZ-Surprise
Requisition ID 2020-57712
Update: Increased earning potential for onsite bilingual employees up to $17.60/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Phoenix, AZ; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits:- Bilingual earning potential up to $17.60/hour* through our ramp season- +$4.54/hour for health and wellness benefits- $360+ in potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Fun, professional atmosphere- Leadership support to ensure success in a meaningful career- Many opportunities for promotion and career advancement into global company *Rate cited includes $14.60/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply.

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