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Search Results Page 6 of 22

Job Locations US-FL-Miami
Requisition ID 2022-79013
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Trainer (CCT) position will be responsible for delivering contact center training within the FEMA project, which is the Federal Emergency Management Agency. Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation, and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Trainer position. However, you must be able to physically pick up your equipment at our Miami, FL office location.
Job Locations US-FL-Miami
Requisition ID 2022-79010
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Customer Service Manager position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCM position will be responsible for providing front-line, first level management and leadership to Call Center Supervisors with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Manager position. However, you must be able to physically pick up your equipment at our Miami, FL office location.
Job Locations US-TX-Houston
Requisition ID 2022-79006
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Supervisor (CCS) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCS position will be responsible for providing front-line, first level supervision and leadership to Customer Service Representatives (CSRs) with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *This position is a remote - work at home, Supervisor position. However, you must be able to physically pick up your equipment at our Houston, TX office location.
Job Locations US-TX-Houston
Requisition ID 2022-79012
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Trainer (CCT) position will be responsible for delivering contact center training within the FEMA project, which is the Federal Emergency Management Agency. Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation, and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Trainer position. However, you must be able to physically pick up your equipment at our Houston, TX office location.
Job Locations US-TX-Houston
Requisition ID 2022-79003
Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Call Center Customer Service Manager position will be in support of FEMA, which is the Federal Emergency Management Agency. This CCM position will be responsible for providing front-line, first level management and leadership to Call Center Supervisors with the goal of meeting program objectives and customer service level agreements within the FEMA project. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training. *This position is a remote - work at home, Manager position. However, you must be able to physically pick up your equipment at our Houston, TX office location.
Job Locations US-NJ-Princeton
Requisition ID 2022-79621
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | The Senior Product Owner role is responsible for understanding the needs of Digital Solution's customers, the capabilities of the product, and how the two intersect to deliver value within the digital transformation space. This role is responsible for capturing customer requirements and priorities and presenting them to a software delivery team for commitment. In this capacity, this role serves as the "customer proxy" to ensure the product delivered meets the customers' needs. This role may provide coaching or direction to others on the team but does not have direct management responsibilities.
Job Locations US-Remote
Requisition ID 2022-79553
Maximus is currently looking for a remote Project Analyst to join our team. This remote Project Analyst position will be responsible for providing front-line, first level management and leadership to the Project Manager with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position. 
Job Locations US-NV-Las Vegas
Requisition ID 2022-79552
Maximus is currently looking for a remote Project Analyst to join our team. This remote Project Analyst position will be responsible for providing front-line, first level management and leadership to the Project Manager with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position. However, you must be able to physically pick up your equipment at our office located in Las Vegas, NV. 
Job Locations US-TX-Houston
Requisition ID 2022-79508
Maximus is currently looking for a remote Project Analyst to join our team. This remote Project Analyst position will be responsible for providing front-line, first level management and leadership to the Project Manager with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position. However, you must be able to physically pick up your equipment at our office located in Houston, TX. 
Job Locations US-FL-Miami
Requisition ID 2022-79551
Maximus is currently looking for a remote Project Analyst to join our team. This remote Project Analyst position will be responsible for providing front-line, first level management and leadership to the Project Manager with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. *This position is a remote - work at home position. However, you must be able to physically pick up your equipment at our office located in Miami, FL. 
Job Locations US-Remote
Requisition ID 2022-79657
Maximus Federal is currently seeking a strong technical developer to assist with end to end ServiceNow implementations, technical teams and successful delivery of the project. Should have clear understanding of ITSM and ITIL processes and applying those processes on ServiceNow platform. This includes ServiceNow platform customization, implementation, configuring workflows, process automations, system notifications and maintenance and configuration. The lead is required to coordinate with technical teams, internal and external stakeholders, and present use cases and provide expert guidance on implementing the solution. | | The developer must demonstrate a willingness to learn new offerings from ServiceNow and overcome technical challenges in a fast-paced environment. The developer will provide design, and implementation expertise to a cross-functional software development team. | | Position can be located in Falls Church, VA and/or remote. | | Job Duties: | •Meet with stakeholders to understand requirements, perform gap-analysis, determine design and identify appropriate deployment strategy. | •Perform gap analysis with ITSM and ITIL process, product capabilities and business requirements to provide a comprehensive solution | •Configure and customize ServiceNow application/solution that includes screen designs, workflow configuration, reports, data imports, integration with third party software, and custom application development as per business requirements and expectations using out-of-box features | •Provide administration, application development, maintenance, and technical support by using product best practices and techniques to configure robust solutions. | •Follow best practices and continuous improvement process to identify future upgrade issues and design considerations | •Periodically update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes | •Respond to technical issues in a professional and timely manner. | •Develop, maintain, and execute reports to ensure system operation meets performance targets. | •Create and maintain system design and operations documentation. | •Complete other duties as assigned | | Requirements: | •Bachelor’s Degree from an accredited college or university is required | •At least (3) three to (5) five years of IT experience | •3+ years in ServiceNow configuration and development experience with ITSM, CSM and/or equivalent | •Support, perform and troubleshoot deployment issues. | •Review the existing documentation and document technical specifications. | •Perform maintenance on existing software products and contribute knowledge of business applications. | •Contribute as necessary to the development of all project artifacts throughout the system development life cycle. | •ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification | •Deep functional and technical knowledge of the ServiceNow configuration and implementation | •Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients | •Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management | | Additional Requirements as per contract/client: | •Ability to obtain and maintain public trust security clearance | •Must be a US Citizen
Job Locations US-MA-North Quincy
Requisition ID 2022-79410
Major Purpose | | The Provider Relations Sr. Specialist is a critical position in developing and maintaining provider relationships. This position is responsible for working directly with Providers in researching and resolving provider issues both through structured outreach and training, as well as informal avenues of communication. | | Essential Job Duties | | Attends scheduled training sessions of other payers, vendors, professional associations as requested | | Follows-up on issues raised at any training session, including contacting Provider Associations with updated information, and updating future training protocols and materials | | Conducts state-of-the-art training sessions and seminars in locations throughout Massachusetts, including the provider’s office when requested and appropriate | | Develops educational messages and materials for existing Providers to promote understanding of policies and procedures as well as good business practices       | | Create educational sessions that can be made available to providers via the customer Web Portal | | Plan, develop and implement an account management strategy for assigned MassHealth Programs; | | Forms and utilizes interdepartmental communication workflows, protocols and relationships to coordinate all Provider support within the MassHealth Customer Service Team | | Perform other duties as assigned | | education requirements | | The ideal candidate must have | | A Bachelor’s Degree from an accredited college or university. Four to six years of equivalent experience considered in lieu of degree. | | Education preferred | | Required KSAs | | Minimum 2 years related work experience required | | Formal public speaking experience | | Driver’s license and access to vehicle | | Excellent organizational, communication and interpersonal skills | | Demonstrated leadership qualities | | Comfortable working in a fast-paced environment | | Understanding of common provider issues including billing practices, claim operations, enrollment and credentialing, and health care trends | | Proficient in Microsoft Office (PowerPoint, Word, Excel and Outlook) | | Ability to perform comfortably in a fast-paced, deadline-oriented work environment | | Ability to work as a team member, as well as independently | | preferred ksas | | Accounting/Financial background and/or education | | Physical Requirements | | Ability to perform filing and data entry | | Ability to handle file boxes up to 30 lbs | | Must be able to remain in a stationary position for an extended period of time
Job Locations US-NY-Rochester | US-NY-Albany
Requisition ID 2022-79575
Application Deadline(internal only)- 8/17/22 11:59 pm The Quality Assurance Testing Analyst will validate all changes made to business applications as well as telephony and infrastructure changes.  As a part of a collaborative team, the analyst will interact with business owners, users, analysts, and IT partners to validate the accuracy of software and project delivery through test plan development, resource planning, development of acceptance criteria for user stories, test scenarios, and test case development and execution.  The Quality Assurance Testing Analyst will also identify defects against acceptance criteria during testing to reduce production defects and promote the long term stability of Maximus technology infrastructure. Duties / Responsibilities:- Read and research project documentation to understand project scope.- Participate and/or lead discussions on testing approach or test strategy to create comprehensive Test Plans.- Create and prepare test scenarios per system and business requirements, acceptance criteria, and any other associated documentation or work instructions.- Develop and refine feature level and user story acceptance criteria.- Research business requirement documents, system requirement documents, process documents, and acceptance criteria to draft test cases, test steps, and expected results based on established test scope.- Analyze, identify, and clarify inconsistencies in documentation through analysis of business requirements, system requirements, design documents, and the configuration matrix.- Execute test cases by following test steps identified, validating changes made to business applications for accuracy against expected results and document defects identified.- Facilitate status and test team meetings as required.- Identify test data required and prepare test data needed to execute test cases in collaboration with IT and/or external vendors.- Prepare test environment and provisioning requirements to execute the test cases.- Assess impact and escalate risks/ issues to appropriate teams/resources to ensure timely resolution.- Develop test summary and provide quantitative information to Operational Management regarding accuracy of implementation.- Collaborate with Agile Teams, Business Analysts, System Integration Team and other stakeholders as needed regarding testing and defect identification.- Ensure that defects or gaps found during functional testing are reported and escalated properly, and retest and close defects in a timely manner.- Contribute/maintain the test script and regression library by reviewing existing scripts and develop new test cases based on iteration/release content.- Partner with operational resources to gain an understanding of the “user point of view” in order to successfully test from an end-to-end standpoint.- Collaborate within and across departments to identify and implement process improvement opportunities.- Availability to support On-Call duties as needed.- Support and participate in Evening and scheduled Weekend Testing Events and Post Production Validations.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. - Work is constantly performed in an office environment.- Perform other duties as assigned by management.- Travel may be required up to 10% of the time.Education Required:- Bachelor's degree from an accredited college or university or equivalent experience Background & Experience Required:- 3+ years of experience.- Demonstrated analytical and collaborative problem-solving skills.- Strong attention to detail.- Excellent organizational, interpersonal, and communication skills.- Ability to adapt to quickly changing environments and priorities.- Excellent time management skills.- Proven ability to successfully work both collaboratively and independently.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Experience with Microsoft Office, including Excel, Word, and PowerPoint.- Testing experience preferred.- Experience in SDLC processes (Agile methodology) preferred.- Exposure to JIRA preferred.- Exposure to Siebel CRM preferred.- Familiar with web services testing tools such as soapUI preferred.- Experienced Testing with AVAYA Telecom Systems and Interactive Voice Response (IVR) Systems preferred.
Job Locations US-WI-Milwaukee
Requisition ID 2022-79588
Job Locations US-WI-Milwaukee
Requisition ID 2022-78660
THIS IS AN IN-PERSON POSITION. MUST BE LOCAL TO MILWAUKEE. NO REMOTE 
Job Locations US-WI-Milwaukee
Requisition ID 2022-79583
THIS IS AN IN PERSON POSITION. NO REMOTE. 
The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.
Job Locations US-Remote
Requisition ID 2022-79618
Job Locations US-NC-Raleigh
Requisition ID 2022-79600
-Creates and develops training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory. | -Creates and develops training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis. | -Works extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards. | -Teaches instructional programs in accordance with training or other course requirements and organize materials to be presented. | -Develops assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum. | -Reviews, evaluates, and modifies existing and proposed curriculums and recommend changes to policies and procedures as applicable. | -Develops and creates training resources and maintains/updates systems training environment and library of training resources to align with operational excellence. | -Responsible for adhering to established safety standards. | -Must be able to remain in a stationary position for an extended period of time. | -Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | -Work is constantly performed in an office environment. | -Performs other duties as assigned by management.
Job Locations US-IN-Marion
Requisition ID 2022-79531
Essential Job Duties and Responsibilities: | •Provide supervisory guidance to eligibility staff in the absence of the supervisor by acting as a subject matter expert for the team. | •Maintain updated knowledge of the Regional or Central Change Center requirements as well as corporate and project policies and procedures. | •Provide process guidance to eligibility staff completing back office/eligibility case work. | •Handle escalated calls, including complaints, from eligibility staff and escalate to the eligibility supervisor for resolution, as needed. | •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Anticipate issues proactively and escalate to management as appropriate. | •Provide ongoing training, support, and real time quality monitoring of eligibility staff to improve performance. | •Identify quality performance issues, both at the individual eligibility specialist level and trends amongst the team, develop solutions, present solutions for approval to Supervisors and other Management team members, and implement these solutions. | •Track and document all inquiries using the applicable systems. | •Provide supervisor coverage on an as needed basis. | •Meet Quality Assurance (QA) and other key performance metrics. | •Mentor eligibility staff in need of coaching and development. | •Coach staff on unusual or complex issues that require on-the-spot responses that eligibility staff are unable to address independently. | •Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues. | •Serve as role model to front-line staff with respect to workplace conduct and professionalism, customer service, and teamwork. | •Work closely with the supervisor in resolving difficult and complex consumer interactions and tasks. | •Complete higher complexity, specialized, or as needed general task work to support the center in achieving goals. | •Perform other duties as may be assigned by management. | | Minimum Required Education: | •High school diploma, GED, certification, or equivalent experience required. | | Background & Experience Required: | •Ability to process difficult and complex cases without errors. | •Is knowledgeable on (and able to perform) multiple facets of the program with little or no assistance. | •Ability to identify trends, problems, and issues within the unit and promptly notify supervisor and provide recommendations and solutions. | •Role models high standards of professional conduct by maintaining excellent attendance, boundaries, and demeanor. | •Ability to communicate to other staff all job processes and skills in a clear and professional manager. | •Ability to multitask and prioritize tasks and job responsibilities. | •Maintains discretion and confidentiality with any team member challenges or issues. | •Strong critical thinking and problem-solving skills. | •Understands implications or work and makes recommendations for solutions. | •Ability to build positive relationships among clients, program, and State. | •Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills. | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | •Ability to work as a team member, as well as independently. | •Proficiency in Microsoft Suite including Word and Excel. | •Must be able to remain in a stationary position for an extended period of time. | •Work is constantly performed in an office environment.
Job Locations US-IN-Marion
Requisition ID 2022-79530
Essential Job Duties and Responsibilities: | •Provide supervisory guidance to eligibility staff in the absence of the supervisor by acting as a subject matter expert for the team. | •Maintain updated knowledge of the Regional or Central Change Center requirements as well as corporate and project policies and procedures. | •Provide process guidance to eligibility staff completing back office/eligibility case work. | •Handle escalated calls, including complaints, from eligibility staff and escalate to the eligibility supervisor for resolution, as needed. | •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Anticipate issues proactively and escalate to management as appropriate. | •Provide ongoing training, support, and real time quality monitoring of eligibility staff to improve performance. | •Identify quality performance issues, both at the individual eligibility specialist level and trends amongst the team, develop solutions, present solutions for approval to Supervisors and other Management team members, and implement these solutions. | •Track and document all inquiries using the applicable systems. | •Provide supervisor coverage on an as needed basis. | •Meet Quality Assurance (QA) and other key performance metrics. | •Mentor eligibility staff in need of coaching and development. | •Coach staff on unusual or complex issues that require on-the-spot responses that eligibility staff are unable to address independently. | •Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues. | •Serve as role model to front-line staff with respect to workplace conduct and professionalism, customer service, and teamwork. | •Work closely with the supervisor in resolving difficult and complex consumer interactions and tasks. | •Complete higher complexity, specialized, or as needed general task work to support the center in achieving goals. | •Perform other duties as may be assigned by management. | | Minimum Required Education: | •High school diploma, GED, certification, or equivalent experience required. | | Background & Experience Required: | •Ability to process difficult and complex cases without errors. | •Is knowledgeable on (and able to perform) multiple facets of the program with little or no assistance. | •Ability to identify trends, problems, and issues within the unit and promptly notify supervisor and provide recommendations and solutions. | •Role models high standards of professional conduct by maintaining excellent attendance, boundaries, and demeanor. | •Ability to communicate to other staff all job processes and skills in a clear and professional manager. | •Ability to multitask and prioritize tasks and job responsibilities. | •Maintains discretion and confidentiality with any team member challenges or issues. | •Strong critical thinking and problem-solving skills. | •Understands implications or work and makes recommendations for solutions. | •Ability to build positive relationships among clients, program, and State. | •Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills. | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | •Ability to work as a team member, as well as independently. | •Proficiency in Microsoft Suite including Word and Excel. | •Must be able to remain in a stationary position for an extended period of time. | •Work is constantly performed in an office environment.

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