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Job Locations US-NJ-Princeton
Requisition ID 2023-86667
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | At Maximus, we are leading the way in digital transformation for our government customers. The Business Analyst will play a critical role on this fast paced and innovative team. Business Analysts will work with our operations teams to identify opportunities and create business solutions for digital capabilities, lead design thinking and solutions sessions, support digital implementation work, and much more. In addition, Business Analysts will become functional experts in multiple different digital capabilities, including robotic process automation, digital documents, optical and intelligent character recognition, mobile applications, websites, and virtual agents. | | Job Responsibility: | The Business Analyst will contribute to the development of conceptual digital solutions and services that solve today’s government service problems in innovative, feasible, and desirable ways. They will understand the needs of the business and the capabilities of our digital products; creating functional designs that deliver maximum ROI for customers. The Business Analyst will support implementations through the entire lifecycle, from inception to hyper-care. They will also define and support continuous improvement of the methodologies, processes, and tools used to deliver digital transformation at Maximus. | | Essential Duties and Responsibilities: | •Identify digital transformation candidates. Elicit, analyze, and document internal customer business requirements and use them to craft a digital transformation plan. | •Map customer journeys for Maximus service delivery programs. | •Document business requirements for digital transformation opportunities. | •Analyze the current and future customer journeys and related processes to quantify benefit potential and use ROI analysis to support project approval and prioritization. | •Represent the customer in the sprint development process and ensure development staff have access to all information needed to deliver the solution. | •Support the creation and execution of customer digital transformation change management plans that ensure we maximize digital transformation benefits. | •Support the preparation and delivery of routine status meetings with customers. | | Minimum Requirements: | •Bachelor's degree required; Computer Science, User Experience, Informatics, or Industrial Engineering field of study preferred. | •3-5 years of relevant professional experience required. | Strong negotiation and objection handling skills. | Ability to influence others both within and outside of immediate team to achieve results. | •Able to manage multiple assignments at once and in varying stages of the delivery cycle.
Job Locations US-Remote
Requisition ID 2023-86453
Job Locations US-Remote
Requisition ID 2023-86616
Job Locations US-CA-Rancho Cordova
Requisition ID 2023-86456
Job Locations US-VA-Richmond | US-VA-Richmond | US-VA-Hampton
Requisition ID 2023-86286
Maximus is currently looking for a Clinical Review Lead Coordinator to join our team.  The Lead Coordinator will be responsible  for conducting SIS training, managing IRQ and department schedules, as well as ensure quality assessments and scheduling occurs. This is a hybrid remote opportunity with approximately 30% travel required to complete face to face assessments; must live in the state of Virginia. The remaining 70% of time will be worked from home. Why join Maximus?- Competitive Health Benefits- 401k with Company Match- Paid Time Off - Employee Assistance Program (EAP)- Career Development and Promotional opportunities 
This role reviews clinical documentation and requests submitted by individuals and/or providers to determine appropriate level of care and/or prior authorization.
Job Locations US-VA-Hampton
Requisition ID 2023-85921
Job Locations US-NY-New York | US-NY-Albany
Requisition ID 2023-86524
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.  We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.About the PositionWe're hiring a Supervisor – Outreach, Complaints Unitin Upstate, NY. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position will be responsible for supervising the Complaint Unit, including all functions associated with Call Center Management and Complaint processing, along with monitoring the performance of assigned staff, providing feedback and education to staff to improve performance. This is a hybrid full-time position in Albany, NY. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. Position Summary- Ensures Complaint Unit staff effectively responds to, investigate and track all written and verbal complaints and/or inquiries. - Ensures the Complaint Unit meets the established processing guidelines, protocols and contract requirements related to answering calls, complaint processing and the handling of PHI/PII. - Ensures the Complaint Unit uses sound and practical investigative techniques and knowledge to resolve complaints and inquiries- Responds to, investigates, resolves and tracks all written and verbal complaints and/or inquiries made by Medicaid and commercial managed care enrollees and providers to the State’s Managed Care Complaint Unit- Interfaces with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives- Identifies and effectively communicates breakdowns in the complaint process and recommends solutions to the Field Operations Manager.- Ensure staff maintains updated knowledge of the project’s policies and knowledge of health plans.- Assist the Unit Manager to plan and implement assignments, establish work procedures, process guidelines and contract requirements related to complaint processing.- Provide daily direction and communication to Intake Unit staff so customer service calls and emails are answered in a timely, efficient and knowledgeable manner.- Assist with the intake,  investigation resolution and tracking of all complaints and inquires assigned to the Bureau and ensure that all work produced by the Intake Unit is high quality and professional.- Review monthly unit productivity reports and work with staff as necessary- Maintains updated knowledge of managed care as it relates to Medicaid Managed Care, Managed Long Term Care, Child Health Plus, SNP, etc.  - Work with the Unit Manager to help breakdown work assignments to develop and achieve training goals and work objectives.- Help employees develop a common understanding of their job and its relationship to the Unit’s mission.What You Bring1- 3 years supervisory experience in a health or social service field; knowledge of managed care as it relates to commercial, Medicaid Managed Care, Family Health Plus, Child Health Pus, Medicaid Advantage, HIV SNP, and Managed Long Term Care preferred; knowledge of medical terms and procedures; knowledge of the community to be served; Excellent people management skills; strong communication skills (written and oral); strong interpersonal and teamwork skills; strong organizational and time management skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment;  ability to manage multiple priorities / needs (multi-tasking ability); ability to work independently; proven ability to work effectively with community groups. Must reside in State of New York. Home Office Requirements:- Cell Phone:  Candidates must have their own cell phone- Computer Equipment:  Candidates must have their own Windows 10 PC or Laptop- Internet:  Reliable high-speed internet service with 100 Mbps download speed
Job Locations US-NJ-Princeton
Requisition ID 2023-86648
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | The Digital Delivery Lead is a key stakeholder facing and internal leadership role that is responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more Maximus field operations. The Digital Delivery Lead is responsible for leading engagements from late-stage opportunities to successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes. This role is responsible for the day-to-day leadership of deployed digital team members within an operation and also fostering and maintaining high-level stakeholder relationships throughout the engagement. The Digital Delivery Lead provides thought leadership to stakeholders in solving program/project management problems and by identifying areas for continuous improvements. | | Requirements: | •Ability to lead, motivate and direct a team | •Demonstrate strong stakeholder management to achieve project objectives | •Ability to interact with stakeholder both within and outside of immediate team to achieve results | •Ability to develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget | •Ability to work with multiple teams, consolidate updates, and communicate progress, risks & issues, and mitigation plans to the client | •Ability to predict and identify issues and perform advanced risk mitigation | •Ability to drive and execution vision and goals of the team | •Identify additional opportunities and work with internal team to shape solutions | •Strong communication skills, both written and verbal | •Ability to find solutions to all sorts of challenges: technical, organizational, and personal | •Scrum Master certification preferred but not required | •Hands-on experience in both individual contributor and leadership roles within a team executing using agile, waterfall, and hybrid delivery methodologies | •Travel: Ability to travel as required | | Qualifications: | •Bachelor’s degree required | •Minimum 8-10 years of experience in program management role with Waterfall and Agile methodologies | •Experience with software project management and/or program management | •Experience with practicing agile delivery methodologies | •Experience managing and leading the work of others | •Experience with working with nearshore, offshore, and working in a distributed team | •Experience in a variety of “digital” technologies | •Experience working with clients, customers, and stakeholders
Job Locations US-NY-Jamaica
Requisition ID 2023-86605
The Certified Rehabilitation Counselor will assist the clients in the WeCARE Program. Conducts a comprehensive Vocational assessment using TABE testing, structured interviews and other tools identified as necessary by the CRC. This is an ON SITE position in our Jamaica, Queens location.
Certified Rehabilitation Counselor (CRC) is a Specialist in Rehabilitation Counseling that demonstrates and possesses the minimum acceptable knowledge and practice of their profession as determined by the Commission on Rehabilitation Counselor Certification (CRCC) and has passed the CRCC examination to become certified as such.
Job Locations US-MI-Livonia
Requisition ID 2023-86529
The Quality Assurance & Training Coordinator is responsible for developing and delivering training materials to staff members, monitoring and evaluating quality assurance plans, and addressing remedial training needs.
Job Locations US-NY-Rochester
Requisition ID 2023-86603
Lead Human Resources team and individually contribute to business partnerships and full employment life cycle including the development and implementation of staffing, onboarding, individual and management development, performance management and organizational effectiveness, employee relations, compensation, reward and recognition, succession planning andregulatory compliance processes to attract, retain, develop and engage a talented and diverse workforce for organizational excellence.- Conduct organizational analysis and build business partnerships while managing team and contributing to the development and execution of HR and MAXIMUS talent management objectives. Collaborate with HR team on business initiatives and objectives including human resources and strategic planning.- Manage implementation and administration of HR processes including recruitment, selection, onboarding, orientation, performance management, employee relations, individual and leadership development, reward, recognition, compensation and benefits, health and safety, diversity, retention, succession planning and regulatory compliance.- Lead positive employee relations including high levels of employee engagement, development and recognition. Establish processes for issue identification and resolution.- Establish and measure HR metrics, analyze and make recommendations for process improvement. Lead change management initiatives. Proactively identify opportunities. Provide solutions to organizational challenges.- Collaborate, coach and counsel business partners and recommend interventions to meet and exceed organizational values and operating objectives.- Devise and implement retention strategy to meet the needs of the business. Partner with organizational leaders to identify and establish career path opportunities.- Drive regulatory compliance including USDOL, EEO and AAP requirements.- Continually improve individual competencies and subject matter expertise through professional development.- Responsible for adhering to established safety standards- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties, as assigned by managementEducation Required:- Bachelor’s degree from an accredited college or university or equivalent experience.- Preferred area of study in human resources or a related field. Background & Experience Required:- 5 years of related experience- 3 years of leadership/management experience- Demonstrated ability to handle employee relations at all levels of staff- Demonstrated ability to support large staff unit- Experience in a contact center environment preferred- PHR, SPHR, SHRM – CT PreferredSalary Range for this Position Starts at $74,000/year
Job Locations US-Remote
Requisition ID 2023-86617
As a Senior Front-End Angular Developer, you will be responsible for the development and implementation of applications using existing and emerging technology platforms for a mission critical federal application. Working within an Agile environment, you will actively participate in story planning and daily standups. You will play a key role on collaborative project teams, be responsible for the design and development of mission critical, enterprise-scale business systems. | | What you will do: | | • Design, code, and test software modifications for assigned applications to address changes or fixes as necessary for problem resolution. | • Interact with clients, subcontractors, and users as required during daily activities. | • Independently prepare estimates of effort to develop and execute approved application changes in primary applications, prioritize work assignments, and facilitate peer review of work products. | • Coordinate and participate in system, integration, performance and acceptance testing. | • Maintain shared responsibility for documentation updates to configuration records and the related configuration management tool to track application changes. | • Work as part of a team throughout the software development life-cycle. | • Collaborate with designers and analysts to implement enhancements of new applications. | • Develop code to meet user story acceptance criteria. | • Review, analyze, and modify programming systems, including encoding, testing, debugging and installing for a large-scale system. | • Extensive object-oriented software development and domain design. | • Build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline). | • Encourage and build automated processes wherever possible. | • Manage environment requests and environment allocation to project teams. | • Manage health of the environment and proactively coordinate as well as resolve the environment downtime related issues. | | Required Skills: | | •Must be eligible to obtain and maintain a Public Trust clearance. Due to | federal contract requirements only US citizens can be considered. Dual | Citizens cannot be considered. | •Bachelor's Degree in Computer Science, Information Systems, Engineering, | Business, or other related scientific or technical discipline. | •7+ years of experience in application development using Angular/Node JS, | Java/JEE and related technologies (WebLogic, JBoss, Spring Framework), | and/or JavaScript. | •3+ years of experience using a recent version of Angular. | •Relevant work experience in an Agile/Scrum development environment | using Jira or a similar tool. | | Desired Skills: | | •Experience in HTML, CSS, JavaScript, and jQuery. | •Experience developing REST, SOAP, and JSON/XML, | •Experience with Oracle RDBMS. | •Experience with Maven/Gradle, JUnit, Selenium, Subversion. | •Working knowledge with CI/CD, | •Experience with Front End Javascript Framework such as Angular, Vue, and | React. | •Knowledge of containerization (Docker and OpenShift). | •Experience with SpringBoot; Quarkus is a plus. | •Experience with Jenkins.
Job Locations US-TX-Greenville
Requisition ID 2023-86606
This position works under close supervision and follows specific procedures or detailed instructions. The Back Office - Data Entry Operator II works from various standardized source documents to process Discharges. Work is routine and repetitive. This position requires the application of experience and judgment in selecting procedures to be followed, and searching for, interpreting, selecting, or coding items to be entered from a variety of document sources.
Job Locations US-IA-Davenport
Requisition ID 2023-86130
Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.  *Must live in or near Davenport, IA*Must be willing to travel to provide support to other clinics within the region
Assist providers and veterans on exam days in any manner needed. General problem solving in a solutions- oriented manner for both providers and veterans. Update case statuses as available. Must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.
Job Locations US-Remote
Requisition ID 2023-86228
Job Locations US-NY-New York | US-NY-Bronx | US-NY-Brooklyn | US-NY-Jamaica | US-NY-Staten Island | US-NY-Rochester | US-NY-Buffalo | US-NY-Syracuse
Requisition ID 2023-86593
Maximus is currently seeking a Clinical Operations Manager to support the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  The Clinical Operations Manager will lead and support medical professionals who ensure that some of New York State’s most vulnerable populations receive relevant, timely and quality healthcare services.  *This position is remote and can reside in New York, or New Jersey but will support a regional area in New York State. About the PositionMaximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care. This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State.#HighlightedJobs1122 
Job Locations US-WI-Milwaukee
Requisition ID 2023-85910
The Facilities Administrator is responsible for performing general maintenance and repairs of equipment and buildings. | | - Coordinate vendors, suppliers and contractors to obtain value and high quality service. | - Serve as the contact point between MAXIMUS staff and vendor for office product suppliers, movers, printing, and shipping vendors. | - Manage the Facilities systems. | - Coordinate new employees' facility needs and on-going office moves. | - Coordinate/complete office repairs, furniture repairs, scheduled maintenance, and day to day facility management issues with building property management office. | - Coordinate vendors: office product suppliers, movers, printing, office equipment, furniture suppliers, rental furniture, offsite storage and shipping for new office startups, project closures or ongoing operations. | | - Oversee project management activities for furniture installations and construction projects. | | -Ability to complete physical requirements on the job including, lifting up to 40 lbs, standing, bending down, etc.
Job Locations US-Remote
Requisition ID 2023-86342
Maximus is currently looking for a Diagnostic Recruitment Manager to join our team in the Houston, TX area on a hybrid remote basis. The Diagnostic Recruitment Manager manages recruiting supervisors and administrators and oversees recruiting-related administrative tasks associated with the diagnostic recruiting team.
Responsible for expanding network of diagnostic providers/facilities and managing diagnostic recruiters. Diagnostic services are performed in support of veterans for Compensation & Pension (“C&P”) and Medical Disability Examinations (“MDE”). |   | Additional Duties and Responsibilities: | - Expand network of diagnostic providers by developing relationships/networking, analyzing business needs, industry trends, and devising/applying appropriate strategies. | - Develop processes for all aspects of diagnostic recruitment and continual optimization of processes. | - Train, manage, and mentor team of diagnostic recruiters. | - Document and collect accurate data; analyze and report findings. | - Stay abreast of industry trends, diagnostic advancements, and new technologies and capabilities |  
Job Locations US-Remote
Requisition ID 2023-85294
Job Locations US-NY-Albany
Requisition ID 2023-84709
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | The IT Field Services Technician 2 is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, and resolving incidents related to end user systems and access to mission critical systems within the defined SLA. | | Job Duties and Responsibilities: | • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. | • Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required | • Identify, research, resolve technical issues for local and remote staff. | • May work with client’s support personnel, as appropriate, to resolve issues | • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues | • Assigns/escalates issues and works directly with technical staff | • Works with/escalates problems to corporate support, as needed. Coordinates efforts with MAXIMUS Corporate Office Help Desk | • Updates help desk tickets and documentation of problem resolutions and processes for shared team knowledge | • Completes tasks/assignments/tickets in a timely manner | • Will provide “On Call” support during emergency situations | • Provides assistance to staff in a resourceful polite manner while exhibiting an excellent customer service attitude | • Responsible for adhering to established safety standards | • Work is constantly performed in an office environment | • Performs other duties as assigned by management. | | Education and Experience: | • High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree. | • Minimum of 2-4 years of related IT experience. | • Highly self-motivated and directed with exceptional written and oral communication skills | • Able to execute multiple complex tasks simultaneously and have the ability to work as a team member, as well as independently in a fast-paced, deadline-oriented work environment | • Able to be proactive, and have an analytical approach to identifying issues and solutions | • Able to develop working relationships with staff at all levels and must be organized and have great attention to detail | • Knowledge of computer hardware, including desktops, laptops, network switches, and telecom | • Extensive application support experience with VoIP, MS Office (O365), Bitlocker, Exchange, and MS Teams | • Ability to accommodate after hours support and shift rotation | • Documentation skills | • College diploma or university degree in Computer Science or a related field preferred | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift up to 40 pounds required | • Travel may be required as needed.

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