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Job Locations US-ME-Augusta
Requisition ID 2020-56660
This is a home based job. We have opportunities in York and Cumberland Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
Job Locations US-CA-Folsom
Requisition ID 2020-58847
-Responsible for the execution of the overall operation of the project, its performance to contract requirements, and MAXIMUS quality and performance. | -Establishes and maintains relationships with representatives of client agencies, stakeholders, and community organizations to promote and develop MAXIMUS services. | -Represents MAXIMUS and the project in external meetings and forums. | -Develops and maintains comprehensive knowledge of programs, MAXIMUS services, and project operations. | -Oversees the development of proposals and pricing for amendments and new work. | -Identifies new business opportunities. | -Ensures project compliance with all applicable corporate, contract, state and federal requirements and regulations. | -Provides executive management of the project's financial plan and forecast. | -Develops performance goals and objectives for direct reports and monitors the achievement of those goals. | -Other duties as may be assigned by corporate management.
Job Locations US-Remote
Requisition ID 2020-58849
MAXIMUS is looking for an Analytics Transformation Analyst to help lead corporate, strategic analytics initiatives focused on enabling data-driven decision-making at all levels of the organization, delivering customer intelligence through customer journey analytics, and evolving our operational and workforce analytics capabilities to transform operations. | | This is a remote position | | This exciting opportunity will push the boundaries of our traditional business intelligence and analytics practices and be focused on piloting new and creative advanced analytical solutions that will ultimately become part of our core analytic capabilities. The selected candidate will be expected to work collaboratively across teams and divisions to identify and prioritize actionable, high-impact initiatives. | | The ideal candidate will be skilled in the hands-on use and development of key CX tools and techniques including customer journey mapping (current/future state), conceptual design, data visualization and prototyping. They will also be an effective champion of human-centered design, as a key framework for conceptualizing new, innovative predictive and prescriptive analytics targeted at transforming the customer journey and internal operations. | | Essential Job Duties | •Identify analytics initiatives that drive specific and measurable results, providing timely and meaningful client updates. | •Participate in analytical, experimental, investigative, and other fact-finding work in support of concept development. | •Establish strong relationships with internal and external stakeholders to define, align, and deliver advanced analytics initiatives in support of corporate initiatives. | •Recommend changes to current analytic & BI product development procedures based on market research and new trends. | •Cultivate and advocate leading edge POV for how Advanced Analytics uniquely contributes to more effective Customer Experiences & Engagement, better customer outcomes and the bottom line. | •Lead the adoption and use of empathetic design practices, including human-centered design, in the domains of experience, interaction, product design and management. | •Operate and deliver design thinking facilitation where required to drive innovation on our most strategic experience opportunities. | •Set direction for a rapid prototyping service to help improve the quality of our requirements and user stories, as well as, help sponsors, solution delivery teams, and users to better understand through visualization. | •Clearly communicate concept to business partners/clients and be able to appropriately respond to questions relating to the logic utilized within hypothesis testing, documentation, and the analytic approach. | •Influence senior leadership to adopt new ideas, approaches, and/or products. | •Utilize data mining tools (i.e. SQL, Access, Excel) in order to analyze data to support of their hypothesis. | | | Education and Experience Requirements | •5+ years of related experience; Corporate Strategy, Business Intelligence, Data & Analytics, Management Consulting | •Bachelor’s degree in Business, Engineering, Mathematics, Computer Science, Data Analytics or another related field required. Master’s degree preferred | •Strong executive level communication, interpersonal skills with an ability to communicate complex information to non-technical audiences. | •Effective senior communicator able to assemble and clearly articulate key strategies, plans and reports aligned to drive tangible business impact. Strong listening and facilitation skills | •Demonstrated passion for Customer Experience and acts as an advocate for customers | •Demonstrated business acumen by balancing customer experience initiatives with business efficiency | •Strong experience in developing and leading presentations for executives on CX initiatives | •Strong business acumen, strategic planning, analytical, communication, project management, and change management skills. | •Shown ability and aptitude to work within a global, cross-functional team environment and at all levels within the organization to lead, influence and continuously improve people and processes. | •Results-driven behaviors with a consistent focus on getting things done routinely to plan; building consensus with data driven recommendations | •Proficient with leveraging analytics to define key metrics and assess performance; able to confidently provide insights and recommendations for improvement and innovative, robust and data driven solutions | •Strong project management skillset; process driven mindset and capable of prioritizing and managing multiple tasks | •Take intelligent risks to drive momentum and tackles ambiguity to convert to clear operating frameworks | •Detail-oriented, collaborative, always innovating and curious | •Ability to work under pressure managing multiple projects or requests simultaneously while successfully coping with interruptions and redefined priorities. | •Organizationally savvy, with demonstrated ability to influence leaders and facilitate alignment and clear decision-making | •Proactive self-starter, strong team collaborator and outcome-oriented | •Basic experience in Agile, Lean, or Scrum development environment is a plus (in particular defining requirements, rapidly iterating and deploying features) | •3+ years of experience with data storage, retrieval, and analysis using various reporting tools and query languages, including SQL Server or Oracle; basic knowledge / capability with ETL solutions preferred. | •3+ years of experience with data visualization and business intelligence tools or packages (SSRS, Power BI, Tableau, MicroStrategy, etc.) | •Data modeling and data visualization skills across a range of platforms including 1) Excel and Excel VBA, 2) PostgreSQL or similar data engineering platforms, and 3) PowerBI (including DAX and M languages | •Exposure to machine learning techniques and algorithms preferred. | •Exposure to common data science toolkits, such as R, Weka, Python/NumPy, MatLab, etc preferred. | •Statistical experience and understanding of distributions, statistical testing, regression, etc. preferred | •Experience with government sponsored health care programs and operations desirable. | | Each member of our team is fully remote, highly skilled, and has a strong track record of tackling problems independently. We all use many different talents – from statistics to UI/UX, from understanding people to understanding algorithms, from project management to operational handoff – and work closely together to create great outcomes for the business.
Job Locations US-IL-Chicago
Requisition ID 2020-50251
-Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services. | -Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. | -Follow standard operating procedures to ensure consistency and accuracy. | -Address customers inquiries and resolve problems to ensure that appropriate changes are made. | -Refer unresolved customer grievances to designated departments for further investigation. | -Communicate with supervisor regarding any potential needs or concerns. | -Perform data entry accurately.
Job Locations US-Remote
Requisition ID 2020-58837
Reporting to the Manager, Workforce Optimization (WFO), the Analyst works closely with Workforce Management (WFM) staff, contact center management and operations/project management to develop demand forecasts, analyze drivers of performance and develop capacity plans that meets project performance goals. | | ***This is a remote position | | The position is responsible for overseeing the effective use of reports, and developing and maintaining accurate call center and/or operations forecasts using statistical and other quantitative analysis methods including simulation to support development of efficient staffing plans. He/she will be responsible to align staff both strategically (long-term) and tactically (short-term) with workload demand and contract requirements implementing Standardized Operations and Analytics(SOA) best practices and process performance monitoring, leveraging existing reporting capabilities and conducting process analysis as needed. The position follows MAXIMUS best practices set forth by the SOA Group and closely collaborates with the SOA function for best practice methods and technical expertise. The position provides guidance, background information, and assistance to management staff on the development of new reports and the modification and interpretation of existing reports. | | Duties / Responsibilities: | 1. Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods. | 2. Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts. | 3. Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met. | 4. Develop operational production plans to efficiently allocate staff resources against workload. | 5. Optimize staff shifts/schedules based on the tactical forecast that are capable of meeting | performance targets while allowing for training, team meetings and other such events. | 6. Develop expert knowledge of daily operations and collaborate with supervisors, managers and front-line staff to uncover operational problems as they occur and formulate solutions and improvement opportunities. | 7. Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities. Plan and execute analysis – often interrogating data and other information to perform root cause analysis and develop an impact assessment. | 8. Oversee real time performance issues and implement contingency actions in event of forecast deviating from the real time scenario. Work closely with the WFM staff to execute plans and react quickly if any real time performance issues. | 9. Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts. | 10. Facilitate discussion among process stakeholders (both technical and non-technical) in order to elicit, analyze, communicate (both written and verbally) and validate requirements for business intelligence (reporting) needs. | 11. Collaborate with SOA team to ensure successful implementation of chosen solutions. | | Experience Required: | • Experience performing quantitative and qualitative analyses of existing business processes and call center metrics based on in-depth knowledge of organizational and or client objectives. | • Effective application of relevant statistical forecasting, workforce management methods. | • Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment requiring juggling of multiple priorities. | • Education Required: MS and/or BS in operations research, mathematics, statistics, industrial engineering or related field required. | | Skills / Knowledge Required: | • Strong ability to develop/maintain forecasts to predict staff need under a variety of intake volumes and conditions. | • Strong ability to define data requirements, gather and validate data and other information, apply judgment and statistical tests. | • Ability to conduct and manage mathematical or statistical studies, to create and interpret statistical analyses- regression, time series. | • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | • Ability and desire to represent and explain complex models and forecasting principals to program and operation staff and front-line management in familiar and non-technical language. | • Excellent analytical skills. | • Exceptional proficiency in Microsoft office applications (particularly Excel). | • Possess superior oral and written communication skills. | • Candidate must be self-starting, energetic, and motivated. | | Skills / Knowledge Preferred: | • Business analytics, BPM, SQL basic skills, Simulation Modeling, Six Sigma, and other process improvement exposure. | • Knowledge of complex relational databases, mathematical modeling and statistical software, business and management principles involved in strategic planning, resource allocation, human resources modeling, production methods, and coordination of people and resources. | • Knowledge of government sponsored health care programs and systems.
Job Locations US-MD-Annapolis Junction
Requisition ID 2020-58815
Employment is contingent upon contract award. | | TS/SCI required | | The Program Manager (PM) possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major information technology assignments and projects. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met. | | Job duties | •Demonstrated experience in managing, directing, and implementing health IT projects or programs. | •Experienced in managing a diverse group of functional activities, and groups of technical and administrative personnel. | •Understands the unique health IT environment, including HIPPA security requirements, connected health, electronic record sharing, medical device connectivity, and tele-health delivery. | •Manages and controls large funds and resources, and demonstrates capability in managing complex, multi-task contracts. | •Serves as the single contract manager and is authorized to interface with the government Contracting Officer or Contracting Officer’s Representative (COR), other government management personnel, and customer agency representatives. | •Responsible for formulating and enforcing work standards, assigning contractor schedules, and communicating policies, purposes, and goals of MAXIMUS Federal to subordinates and subcontractors. | •Responsible for overall contract performance. Manages services and support operations that may include multiple projects. | •Organizes resources to support multiple concurrent projects and manages the execution of those projects. | •Organizes, directs, and coordinates planning and production of all contract support activities. | •Conducts oral and written communications with all levels of management for planning and control of projects. | •Assigns, schedules, and reviews work of Project Managers including subcontractors. | •Formulates and reviews project feasibility studies, determines costs, and ensures conformance to work standards. Prepares and delivers presentations to colleagues, subordinates and government representatives. " | | Project Requirements | •At least ten (10) years of Project Management experience preferred | •PMP Certification | •IT Infrastructure O&M experience (Servers, Application O&M, Network, DevOps, Private Cloud, Data Center Operations) | •ITIL Certification | •Preferred experience in DHS | •US Citizenship
Job Locations US-GA-Atlanta | US-SC-Columbia | US-TX-Houston | US-OH-Cleveland
Requisition ID 2020-58818
Maximus is currently looking for remote Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and Covid-19 stimulus questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | Pay and Benefits: | - Pay rate is based on location | - The opportunity to work from the comfort of your home | - Leadership support to ensure success | Responsibilities: | - Handles customer service inquiries and problems via the telephone, recording consistent problem areas - may respond to e-mail inquiries | - Customer service is the primary function | - Calls are basic and routine | - Uses computerized system for tracking, information gathering, and/or troubleshooting | - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Job Locations US-GA-Atlanta | US-SC-Columbia | US-TX-Houston | US-OH-Cleveland
Requisition ID 2020-58819
Maximus is currently looking for remote Bilingual Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and Covid-19 stimulus questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | Pay and Benefits: | - Pay rate is based on location | - The opportunity to work from the comfort of your home | - Leadership support to ensure success | Responsibilities: | - Handles customer service inquiries and problems via the telephone, recording consistent problem areas - may respond to e-mail inquiries | - Customer service is the primary function | - Calls are basic and routine | - Uses computerized system for tracking, information gathering, and/or troubleshooting | - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff |  
Job Locations US-MD-Annapolis Junction
Requisition ID 2020-58814
This position is contingent upon award | | Job Duties | •Technical Operations Manager to support our client IT infrastructure | •Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices | •Responsible for the delivery of IT services and support to DHS customers | •Maintain a stable, cost effective and secure IT environment | •Provide quality, timely and cost efficient maintenance | •Protect and present client information that facilitates the client mission and modernize technology to meet business demands in a cost effective manner | •Includes all facets of operations for computer, network, communications, and hardware and software infrastructure technologies | | Education and Experience | •Bachelor of Science in Technical Field | •10+ years of relevant IT INF O&M experience preferred & ITIL certification | •Experience with: + Networking + Various OS: Linux, Mac, Windows, VMWare, KVM + Virtualization/Containerization + SharePoint | • Networking (Juniper or Cisco) + MCSE + Security+ IaaS + IaaC | | Successful delivery of these IT services includes the following high-level objectives: | • Continual modernization of the Customer’s portfolio of IT systems | • Delivery of enterprise-wide and scalable IT solutions | • Manage and support geographically dispersed workforce | • Balance technical and strategic support activities to fulfill client missions | • Effective cost management and full accountability and apportionment | • Maintain secure operational environment | • Effective application of service cost and service management practices to achieve full cost transparency.
Job Locations US-MD-Annapolis Junction
Requisition ID 2020-58812
This position is contingent upon award
Job Locations US-CO-Denver
Requisition ID 2020-58813
This position is contingent upon award | | Job Duties | •Technical Operations Manager to support our client IT infrastructure | •Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices | •Responsible for the delivery of IT services and support to DHS customers | •Maintain a stable, cost effective and secure IT environment | •Provide quality, timely and cost efficient maintenance | •Protect and present client information that facilitates the client mission and modernize technology to meet business demands in a cost effective manner | •Includes all facets of operations for computer, network, communications, and hardware and software infrastructure technologies | | Education and Experience | •Bachelor of Science in Technical Field | •10+ years of relevant IT INF O&M experience preferred & ITIL certification | •Experience with: + Networking + Various OS: Linux, Mac, Windows, VMWare, KVM + Virtualization/Containerization + SharePoint | • Networking (Juniper or Cisco) + MCSE + Security+ IaaS + IaaC | | Successful delivery of these IT services includes the following high-level objectives: | • Continual modernization of the Customer’s portfolio of IT systems | • Delivery of enterprise-wide and scalable IT solutions | • Manage and support geographically dispersed workforce | • Balance technical and strategic support activities to fulfill client missions | • Effective cost management and full accountability and apportionment | • Maintain secure operational environment | • Effective application of service cost and service management practices to achieve full cost transparency.
Job Locations US-VA-Richmond
Requisition ID 2020-58782
This position requires demonstrated experience and knowledge of information technology and data security standards, including HIPAA and NIST 800-53. This position shall be responsible for maintaining all information security standards and information technology resource management (ITRM) protocols in accordance the Commonwealth of Virginia standards, including any applicable Enterprise Cloud Oversight Services (ECOS) and Cloud Services: | | The position oversees system access and security to ensure that all staff has received the proper policies, procedures, and training to access state systems. This position promptly ensures and reports that the termination of system and security access meets Contract and state policies. The position is responsible for monitoring and ensuring all Contractor staff continues to meet all system security, including cyber security. This position shall report to the Director of Information Security Management and Assurance. | | The position shall coordinate with the internal IT and the Information Security Office well as with external security officers (i.e. DSS; the Department; the Department Contractor Administrator(s) and/or Monitors, and others). Other responsibilities include, but not limited to, tracking and reporting possible HIPAA incidents and system access violations across all Cover Virginia Operations. | | This position shall be responsible for managing the Contractor’s Disaster Recovery Plan (DRP) and emergency protocols. This shall include overseeing safety procedures and Cover Virginia Operations practices and ensure safety and security policies and procedures are up-to-date with the facilities, Contractor’s staff, the Department’s staff, and others on the Cover Virginia Operations facility and grounds.
Job Locations US-VA-Reston
Requisition ID 2020-58696
The Manager – Quality Assurance (QA) and Compliance works with Proposal Operations and division business development (BD) and capture teams to support BD and sales efforts during the entire business acquisition life cycle. In addition, the Manager – QA and Compliance will work with Proposal Managers, Capture Managers, and the proposal team to actively conduct quality assurance oversight of proposal work products and peer-to-peer evaluations (color or independent reviews) of proposals prior to submission.Working with cross functional teams in a matrix organization is a key skill set in this role. Also, crucial is the ability to identify and mitigate potential risks related to proposal development and ensure timely delivery in meeting proposal submissions. Remote work is possible for this position.
Job Locations US-MA-Boston
Requisition ID 2020-58679
This position will act as the Senior Director of Contact Center Operations for the MassHealth Customer Service Project, MAXIMUS Health Services Operations project. This project is operated with call centers in MAXIMUS SOA and Boston offices, this position will be based out of the Boston office. | | The Senior Director of Call Center Operations will perform as a key member of the senior management team and is responsible for meeting the performance and quality requirements for the contact center including call center operations, training, quality, and knowledge management. | | JOB RESPONSIBILITIES | | 1.Directs the day to day operations of the call center ensuring service and quality metrics are met or exceeded | 2.Manages the Call Center Training Team, ensuring that new hire and ongoing training represents training and organizational best practices and all contractual requirements are met | 3.Maintains an effective quality monitoring program that meets contract requirement, represents industry best practices, provides individual feedback and contributes to a cycle of continuous improvement in the call center | 4.Manages the call center to reflect industry best practices and achieves industry certifications such as Call Center of Excellence or others to validate the standard of performance | 5.Using organizational and industry best practices oversees the development and maintenance of an annual call forecast that serves as the foundation for staff and training planning | 6.Ensures the availability of a robust knowledge management system that has a comprehensive library of all program information, talking points and call center processes, maintains the system in accordance with contract requirements and promotes its use with CSRs as the source of information | 7.Develops department performance goals and objectives and monitor achievement of such goals and cascades them to individual team members as appropriate | 8.Propose changes in procedures and processes for improvement including a minimum of 4 quality improvement projects per contract year | 9.Identifies risks/issues and develops mitigation plans and oversees their execution | 10. Supervises the Call Center Management Team and develops the team’s performance in aggregate and individually | 11.Perform other duties as assigned | | Required Education | •Bachelor’s Degree from an accredited college or university or 4-6 years of directly related work experience in-lieu of degree | | Skills and Experience | | •At least 5 years of experience operating a large contact center of 250-500 seats preferably in the health care or government operations or similar industry | •At least 7 years of management experience, including management of managers, supervisors and other key staff | •Proven ability to improve contact center operations | •Working knowledge of contact center technology including telephony, workforce management, knowledge management and CRM | •Experience developing and maintaining call forecasts | •Proven ability to successfully lead a diverse workforce consisting of both in-office and remote workers | •Proven ability to develop and manage budget and financial forecasts; meet and exceed goals | •Ability to develops performance goals and objectives for direct reports and monitor the achievement of those goals | •Proven ability to monitor performance against key indicators established internally or by the client | •Excellent organizational, written, and verbal communication skills | •Excellent people management skills | •Strong client management skills | •Computer literacy in Microsoft programs (Excel, Project, etc.) | | Preferred Skills or Knowledge | •WFM, Cisco or similar Telephony Systems, IVR and CRM Technology | •Quality Training and Continuous Process Improvement | •Knowledge of Medicaid and Affordable Care Act (ACA) marketplaces
Job Locations US-MA-Boston
Requisition ID 2020-58678
The Provider Relations Sr. Specialist is a critical position in developing and maintaining provider relationships. This position is responsible for working directly with Providers in researching and resolving provider issues both through structured outreach and training, as well as informal avenues of communication. | | ESSENTIAL JOB DUTIES | | •Attends scheduled training sessions of other payers, vendors, professional | associations as requested | •Follows-up on issues raised at any training session, including contacting | Provider Associations with updated information, and updating future | training protocols and materials | •Conducts state-of-the-art training sessions and seminars in locations | throughout Massachusetts, including the provider’s office when requested | and appropriate | •Develops educational messages and materials for existing Providers to | promote understanding of policies and procedures as well as good | business practices | •Create educational sessions that can be made available to providers via | the customer Web Portal | •Plan, develop and implement an account management/marketing strategy | •Develops interdepartmental communication workflows, protocols and | relationships to coordinate all Provider support within the | MassHealth Customer Service Team | •Perform other duties as assigned | | MINIMUM REQUIREMENTS | | • A Bachelor’s degree from an accredited college or university; or equivalent | combination of education and experience | • 5 years of provider relations experience | • Healthcare experience is required. | • Understanding of common provider issues including billing practices, claim | operations, enrollment and credentialing, and health care trends | • Medicaid/Government experience is highly preferred | • Must have strong client interfacing experience. | • Very strong public speaking skills | • Very strong critical thinking skills | •Excellent written/verbal communication skills | •Comfortable working in a fast-paced environment | •Proficient in Microsoft Office (PowerPoint, Word, Excel and Outlook) | • Account management/marketing experience a plus
Job Locations US-VA-Richmond
Requisition ID 2020-57764
This position requires demonstrated experience with enrollment and reporting operations. He/she shall have responsibility for the daily operational goals of the contract. He/she shall have daily communications directly with Department management and contract monitor staff, including operational concerns and performance levels.
Job Locations US-ME-Augusta
Requisition ID 2020-58619
This is a home based job. We have opportunities in York and Cumberland Counties in Maine. | Conduct Person-Centered LTC, ABI, ICF/IID Annual, or ORC assessments in accordance with State directives, MAXIMUS processes, and regulatory timeframes.
Job Locations US-KS-Lawrence
Requisition ID 2020-58467
Avaya Analyst – Telecom | | Job Summary: | Responsible for design, deployment, operations, incident management, problem management and continual improvement practices. Share responsibility for architecture strategy and solutions integration with peers. Participate with team members in projects, changes, upgrading and troubleshooting core Avaya Aura Products including System Manager, Session Manager, Communications Manager , Media Server, Voice Gateways G450/G430/G650, Application Enablement (AES), CC Elite, SIP trunking, SIP endpoints, Avaya SBCE, ACME SBC and knowledge of Ribbon SBCs. | | Job Duties and Responsibilities: | | • Participate in telecommunication systems design meetings; works | with Telecom Engineering, end users and other internal and external | groups to understand telecommunication requirements, and to meet | goals and deadlines. | • Performs telecommunications research, as needed, including but not | limited to: invoice analysis, traffic study analysis, feature | implementation, researching the integration of new solutions and | interactions, product documentation and white papers. | • Contribute in the implementation of assigned telecommunication | systems and services, and manage the ongoing maintenance of | those systems. | • Provide tier 2 & 3 operational support. Manage multiple and/or | simultaneous trouble tickets and service issues, managing | escalations to vendors and support partners, as well as curating the | team’s tier 3 lessons learned to reduce mean time to resolution as | part of problem management practices. | • Complete telephony portion of system installations, coordinate | equipment, service orders and installation. | • Troubleshoot and resolve issues with telecommunication systems. | • Perform telecommunication systems moves, adds and changes. | • Submits voice circuit configuration orders to carrier and coordinates | installation of voice circuits with telecommunications vendors. | | Education and Experience: | | • Must possess familiarity with the following systems: Avaya Aura | Contact Center, Avaya OfficeLinx, Avaya Contact Recorder, Avaya | Control Manager and Avaya Call Management System. Candidate will | be required to demonstrate their ability to program on these systems | and to discuss these systems technically before being considered for | the job. | • Knowledge of telecommunications technologies, including but not | limited to IP PBX, ACD, IVR, WFM, VoIP, SIP, PRI/DS1/DS3, DID, TFN, | DNIS, call recording, voicemail, Windows and Linux operating | systems, networking protocols (EIGRP, IGRP, OSPF, RIP, BGP protocols | as well as OSI model with an emphasis on understanding the | difference between Layer 2 and Layer 3), SSH, DHCP, SFTP, TFTP, RTP, | UNIStim, NAT, IPv4, Quality of Service (QoS), including 802.1q (Layer | 2 prioritization), 802.1p (VLAN prioritization) and DiffServ (Layer 3 | prioritization) and their differences and similar Telecom/Data | services. | • Access Control Lists (ACLs) | • Basic cabling skills, including but not limited to punching down cross | connect to punch blocks, cabling, power cabling, and other similar | cabling skills. Must be able to trace cables. | • Additional familiarities desirable but not required: Telstrat Engage, | Genesys Cloud, AMC Technologies Contact Canvas, ActFax, Pipkins | WFM, Siebel CRM, Cisco Communication Manager, Cisco Unity, Cisco | UCC, Cisco Finesse, Windows Server 2008/2012/2016/2019, | Windows 7, Windows 10, Active Directory, Red Hat Enterprise Linux, | and Cloud based services. | • Experience in developing and implementing dial plans, dial plan | migration in session manager and communications manager. Use of | Provision to export, modify and import dial plans. Configure and | Implement internal CA certificates. | • Possess experience supporting multiple site environments. | • Possess experience working with commercial telecommunications | service providers and telecommunications manufacturers and | support vendors. | • Possess knowledge of commonly used concepts, practices and | procedures within the field of telecommunications. | • Able to work on multiple tasks and is expected to demonstrate | creativity when presented with complex tasks. | • Possess experience with telecommunication systems administration | and programming. | • Must be able to work both independently and as a team member. | • Ability to perform in a fast-paced, deadline-oriented work | environment. | • Responsible for adhering to established safety standards | • Must be able to remain in a stationary position for an extended | period of time | • Occasionally lifts, carries, or otherwise moves items weighing up to | 25 pounds
Job Locations US-VA-Falls Church
Requisition ID 2020-58643
Maximus Federal is seeking for an IT Infrastructure Architect to lead and drive the modernization of IT infrastructure platforms and processes. This person will work as a technical leader on the operations team and support the deployment of hybrid cloud-based technologies to include virtualized servers, microservice applications, containerization, and CI/CD pipelines to automate deployment and delivery processes. The Architect will also collaborate with Operations, Security, Networking, Infrastructure, and Application Development teams and architects on solution design, hands-on implementation, and process automation. The ideal candidate will have led through a modernization in the past and served as a key technical resource through the lifecycle beyond just planning and conception. | | Project Specific Duties/Responsibilities: | •Design state-of-the-art technical solutions on both on-premise data center environment and AWS that addresses business requirements for scalability, reliability, security, and performance | •Collaborate with other project teams and other laterals such as Information Security, Compliance, Controls etc. on technical solutions | •Lead changes and improvements through a mix of application, automation, and engineering activities | •Planning and leading modernization initiatives – devising the approach and identifying all dependencies and subsequent tasks necessary for the effort. | •Leading R&D efforts around the architecture, implementation and sustainment of new technologies | •Lead teams to support the delivery of infrastructure, platform, and applications | •Develop, document, and recommend plans for investing in modern solutions that will improve organization resiliency and performance and/or provide cost reduction opportunities. | •Hands-on engineering in support of initiatives or to assist with production support as needed. | | Project Specific Required Qualifications: | •Bachelor’s Degree in IT, engineering, or other relevant field. | •A minimum of 15+ years of industry experience in the areas of infrastructure engineering with proven work experience with Amazon as a Solution Architect with a focus on building and leveraging open source and native cloud services. | •A minimum of 5 years’ experience leading technical teams/individuals with direct management responsibility. | •Should have established knowledge and experience with networking including domain controllers, active directory, and other core infrastructure essentials to include security | •Proven success in leading highly technical individuals in the Infrastructure Engineering and/or DevSecOps positions. | •Experience working with container technologies such as Docker, OpenShift and Jaeger | •CI/CD pipeline implementation and usage – leveraging tools such as Jenkins, Ansible, Tower, Veracode, CAST, and test automation tools (IBM RFT, Selenium, etc.). | •Version control and devops repository system implementation and usage – specifically Subversion, Git, and Nexus. | •Position Requires Amazon Solution Architect certification. | •AWS Professional Architect Certification is highly desired. | •Ability to listen and integrate ideas from diverse groups of individuals, build and maintain respectful relationships, collaborate with others, and resolve conflicts constructively. | •U.S. Citizen, with eligibility to obtain Secret Clearance and/or IT Level II Clearance
Job Locations US-TN-Franklin
Requisition ID 2020-58620
This position is for a Bid requisition and any offer is dependent upon the award of the contract to Maximus. The project is located in Franklin, Tennessee; however, the position will be remote to begin due to the pandemic.

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