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Search Results Page 7 of 19

Job Locations US-Remote
Requisition ID 2022-82988
The Director of the HR Support Center (HRSC) position is responsible for leading and managing activities to support three teams: the HR Support Center, Staffing Team, and Analyst Team
Job Locations US-Remote
Requisition ID 2022-82944
Position is contingent upon award | | MAXIMUS is seeking a Help Desk Lead to join our team. This position will provide oversight and management support to a team of Service Desk Specialists (Tier 1/Tier 2) responding to incoming requests/incidents related to: Network Administration, Systems Administration, A/V Support. | | Essential Job duties: | •Oversee 100% of the requests, incidents and problems. | •Manages and coordinates urgent and complicated support issues. | •Act as escalation point for all requests and incidents. | •Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. | •Determine root cause of issues and communicate appropriately to internal and external customers. (25%) | •Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. | •Oversee staff activities. Builds/obtains (from other departments) training material for support staff. | •As needed, schedule employees working times and provide backup support. | •Interact with internal and external customers. (20%) | •Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. | •Will drive Ticket Deep Dive and develop strategies for improvement. | •Work to make Service Desk the single source of truth and service delivery channel for IT. | •Monitor and manage phone queue (participating in escalated calls as needed). (20%) | •Oversee Solutions repository and ensure top quality solutions are available to the staff. | •Develops Service and Business Level Agreements to set expectations and measure performance. | •Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional client support or escalation. (20%) | •Manage process for communicating outage/emergency activities to the organization. | •Manage vendor relationships as it depends on daily operational needs. | •Review survey feedback to improve services, tools and support experience. | | Required Skills: | •Bachelor's Degree in Computer Science, Engineering or related subject from an accredited college or university | •At least six (6) to eight (8) years of IT supervisory/management experience. | •Experience managing Windows Domain Controllers and Active Directory | •At least five (4) years of experience in one of the following: Unix/Linux administration, Windows administration, Network administration | •Experience managing all aspects of task-level project performance | •Ability to work on multiple projects simultaneously | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Experience implementing Group Policy | •Strong analytical and problem-solving skills | | Preferred skills: | •Prior experience managing a help desk team
Job Locations US-NY-Jamaica
Requisition ID 2022-82984
Job Locations US-NY-Jamaica
Requisition ID 2022-82978
The Case Management Supervisor is responsible for assisting in implementing performance improvement activities, tracking data to measure outcomes , escalating performance issues to Project Deputy Director and developing strategies to improve performance.
Job Locations US-NY-New York
Requisition ID 2022-82986
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit | | MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | | Job Duties/Responsibilities: | • The Sr. Manager is expected to be the expert on their key business segment but also able to represent the entire Field Services perspective | • The Sr. Manager will have a focus on the personnel in their structure but also put forth improvements for the entire Field Services team, in conjunction with their peers and leaders | • Responsible for reviewing and evaluation of major workload issues, work procedures and staff skills in order to maintain quality standards | • Responsible for promoting the development and growth of his/her team as well as contribute to the development and growth of the entire organization | • Assist in writing proposals for business opportunities | • Responsible, in conjunction with their leadership, for strategic planning and problem solving regarding organizational goals and objectives at an Enterprise level | • Meet with business leadership as needed to ensure their needs are met from an IT perspective, helping them solution new technologies or migrations, and maintaining quality of service from IT Field Services | • Sr. Manager will be required to represent the Field Services organization to other departments | • Responsible for ensuring local Service Desk promptly and effectively receives and ensures resolution of user issues | • Travel to meet with IT leadership and business leaders | • Perform other duties as assigned by management | | Education/Requirements: | • Bachelor’s Degree from an accredited college or university, preferably in Information Technology or Computer Science; equivalent 4 years’ related work experience in lieu of degree. | • Minimum of seven (7) years of IT experience in addition to degree. | • 4 years of leadership/management experience. | • Excellent organizational, written, and verbal communication skills at a leadership level. | • Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | • Ability to work as a team member, as well as independently. | • Ability to maintain confidentiality and security of all information. | • Ability to comply with current and updated policies and procedures. | • Ability to interact courteously and effectively with a diverse population. | • Excellent customer service skills. | • Proficient in the use of Microsoft Office products. | • Responsible to ensure that all staff adhere to all documented policy and procedure as defined by Maximus leadership, Security, and HR. | | Physical Requirements: | • Ability to sit for up to 80% of time. | • Ability to lift or carry objects up to 40 lbs. | • Ability to travel on a limited basis
Job Locations US-Remote
Requisition ID 2022-82974
The successful candidate we are looking for will be highly motivated to oversee all aspects of the daily operations of the Background Check Team, including but not limited to: staffing, performance management, quality assurance oversight, training, auditing and compliance with internal and external requirements. Must have experience working with sensitive data. Developing and executing tactics for a rapid onboarding process and fostering relationships with the Talent Acquisition team to drive efficiencies and analytics to meet hiring goals and across Maximus. Excellent verbal and written communication skills, detail and goal oriented, ability to multi-task and manage assignments independently and/or able to work well as a team. The position will be remote with periodic travel.
Job Locations US-MA-Boston
Requisition ID 2022-82918
The EDI Analyst will support inbound and outbound EDI submissions of HIPAA compliant transactions, including 270/271, 276/277, 837I, 837P, 835 and 999/TA1. | -Provide ongoing support to EDI testing/research and for new initiatives. | -Report to the Manager of EDI Trading Partner Testing (this role is integral to EDI functions that MAXIMUS performs for MassHealth). | -Apply systems analysis techniques to identify and determine root cause of electronic file submission failures for the following transaction sets utilizing industry standards (Washington Publications Implementation Guides, MassHealth Companion Guides, American National Standards Institute X12). | -Outreach to MassHealth Trading Partners with results of analysis and resolutions of the EDI transaction sets. | -Provide direction to the provider on how to resolve or make computer systems changes to correct the file. | -Handle communications with Trading Partners for EDI transaction set-up and ongoing maintenance and support. | -Thoroughly document EDI transaction issues and communicate critical issues to the Provider Services leadership team. | -Utilize a support console to track testing status and results; make notes of errors and resolutions; and log the type of, reason for, and results of communications with the Trading Partners. | -During testing implementations, assist in the technical design and workflow of the Trading Partner testing process. | -Work with MMIS Information Technology development staff to resolve Trading Partner testing errors as swiftly as possible and make recommendations on system modifications. | -Maintain compliance with contract requirements related to EDI Trading Partner Testing. | -Participate in ongoing communication between the EDI team, the Contact Center, and Provider Relations staff to optimize customer service to the provider community.
Job Locations US-Remote
Requisition ID 2022-82838
PLEASE NOTE: This role is remote, but the hire MUST live within a commutable distance to Richmond, Virginia.
Virginia Enrollment Brokers (VAEBS) is a Call Center that assists Medicaid Managed Care members in understanding, choosing, and enrolling into a managed care plan of their choice. This program is an established and trusted partner with the Virginia Department of Medicaid Services. The candidate will be the primary and sole HR person at VAEBS, while having 15+ peers available to them throughout our Mid-US HR Org for support, engagement, brainstorming, etc. The employee selected will also support other projects as needed. | | The HR Specialist is responsible for a range of generalist-model functions to include: staffing vendor partnerships and the hiring/onboarding of contingent workforce; leave & accommodations; timekeeping/answering payroll questions; progressive discipline, performance management and employee relations/engagement; HR data & analytics (ad hoc reporting) and building strong relationships with staff, community organizations and leadership. | | This hire must possess a strong knowledge of employment law, HR duties mentioned above and be able to multi-task with competing priorities.
Job Locations US-TN-Dresden
Requisition ID 2022-82863
Job Locations US-Remote
Requisition ID 2022-82953
*Position is contingent upon award | | The Quality Assurance Testing Analyst will validate all changes made to business applications as well as telephony and infrastructure changes. As a part of a collaborative team, the analyst will interact with business owners, users, analysts, and IT partners to validate the accuracy of software and project delivery through test plan development, resource planning, development of acceptance criteria for user stories, test scenarios, and test case development and execution. The Quality Assurance Testing Analyst will also identify defects against acceptance criteria during testing to reduce production defects and promote the long term stability of Maximus technology infrastructure. | | Duties / Responsibilities: | •Read and research project documentation to understand project scope. | •Participate and/or lead discussions on testing approach or test strategy to create comprehensive Test Plans. | •Create and prepare test scenarios per system and business requirements, acceptance criteria, and any other associated documentation or work instructions. | •Develop and refine feature level and user story acceptance criteria. | •Research business requirement documents, system requirement documents, process documents, and acceptance criteria to draft test cases, test steps, and expected results based on established test scope. | •Analyze, identify, and clarify inconsistencies in documentation through analysis of business requirements, system requirements, design documents, and the configuration matrix. | •Execute test cases by following test steps identified, validating changes made to business applications for accuracy against expected results and document defects identified. | •Facilitate status and test team meetings as required. | •Identify test data required and prepare test data needed to execute test cases in collaboration with IT and/or external vendors. | •Prepare test environment and provisioning requirements to execute the test cases. | •Assess impact and escalate risks/ issues to appropriate teams/resources to ensure timely resolution. | •Develop test summary and provide quantitative information to Operational Management regarding accuracy of implementation. | •Collaborate with Agile Teams, Business Analysts, System Integration Team and other stakeholders as needed regarding testing and defect identification. | •Ensure that defects or gaps found during functional testing are reported and escalated properly, and retest and close defects in a timely manner. | •Contribute/maintain the test script and regression library by reviewing existing scripts and develop new test cases based on iteration/release content. | •Partner with operational resources to gain an understanding of the “user point of view” in order to successfully test from an end-to-end standpoint. | •Collaborate within and across departments to identify and implement process improvement opportunities. | •Availability to support On-Call duties as needed. | •Support and participate in Evening and scheduled Weekend Testing Events and Post Production Validations. | •Responsible for adhering to established safety standards. | •Must be able to remain in a stationary position for an extended period of time. | •Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | •Work is constantly performed in an office environment. | •Perform other duties as assigned by management. | •Travel may be required up to 10% of the time. | | Education and Experience: | •Bachelor's degree from an accredited college or university or equivalent experience | •3+ years of experience. | •Demonstrated analytical and collaborative problem-solving skills. | •Strong attention to detail. | •Excellent organizational, interpersonal, and communication skills. | •Ability to adapt to quickly changing environments and priorities. | •Excellent time management skills. | •Proven ability to successfully work both collaboratively and independently. | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | •Ability to successfully execute many complex tasks simultaneously. | •Experience with Microsoft Office, including Excel, Word, and PowerPoint. | •Testing experience preferred. | •Experience in SDLC processes (Agile methodology) preferred. | •Exposure to JIRA preferred. | •Exposure to Siebel CRM preferred. | •Familiar with web services testing tools such as soapUI preferred. | •Experienced Testing with AVAYA Telecom Systems and Interactive Voice Response (IVR) Systems preferred.
Job Locations US-FL-Jacksonville
Requisition ID 2022-82909
MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 30,000+ employees worldwide. | | Job Summary: | The Sys Tech II SS is responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems and maintain access to mission critical systems within the defined SLA | | Job Duties/Responsibilities: | • Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. | • Provides Tier 1 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required | • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets. | • Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business | • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production. | • Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely. | • Conduct routine equipment servicing out in the field, including maintaining and updating various software applications and desktops configurations to ensure compliance and completing tickets pertaining to application, network, and system issues. | • Maintaining Active Directory Users and Computers | • Administer user accounts and permissions to various application, as well as client software. | • Assist with Service Desk surge support. | | Education/Requirements: | • High School Diploma or equivalent with 0-2 years of relevant experience | • Ability to obtain 6C Security Clearance | • Excellent organizational, written, and verbal communication skills at a leadership level. | • Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | • Ability to work independently. | • Ability to maintain confidentiality and security of all information. | • Ability to comply with current and updated policies and procedures. | • Ability to interact courteously and effectively with a diverse population. | • Excellent customer service skills. | • Proficient in the use of Microsoft Office products. | • Perform other duties assigned by management | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner) | • Ability to work in an office environment
Job Locations US-TX-Houston
Requisition ID 2022-82921
Veteran Liaison Officers on the Veterans Evaluation Services (VES) program administered by Maximus, make an impact everyday by addressing all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested Compensation and Pension (C&P) exams. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. 
Daily address all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Respond to feedback/follow ups via email or follow up calls.
Job Locations US-NY-Canandaigua
Requisition ID 2022-82914
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.  We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This is a full-time office-based position in Ontario County, NY.What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Willingness to travel within NYS State to assigned counties.Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.Salary Range:Minimum (USD): 36,000/Year - Maximum (USD): 38,000/Year
Job Locations US-FL-Lynn Haven
Requisition ID 2022-82908
Maximus is currently looking for an Senior Specialist Human Resources at our Lynn Haven, FL location. The Human Resources Senior Specialist performs a wide range of functions associated with recruitment, onboarding, performance management, and separations in accordance with Company policies.
The Senior Specialist-Human Capital will perform a variety of functions necessary for the effective management of human resources through all phases of the employee lifecycle, including recruitment, active employment and separation.
Job Locations US-ME-Portland | US-ME-Lewiston | US-ME-Auburn | US-ME-Augusta | US-ME-Houlton | US-ME-Lincoln | US-ME-Presque Isle | US-ME-Bangor
Requisition ID 2022-82934
Maximus is currently looking for a IDD Assessor to join our team. The Social Worker will be responsible for conducting field assessments as well as ensuring quality standards, supporting activities, and attending monthly assessor calls. This is a hybrid remote opportunity with travel required; must live in Maine.  
Job Locations US-Remote
Requisition ID 2022-82875
*This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX location when needs arise. 
The primary responsibility of a Report Tracking Specialist (“RTS”) is to follow- up with VES Providers to obtain completed Compensation and Pension (“C&P”) examination reports. The RTS must maintain frequent contact with Providers via email and telephone to ensure the timely submission of C&P Reports after the exam date has lapsed.
Job Locations US-Remote
Requisition ID 2022-82906
The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.
Job Locations US-TN-Memphis
Requisition ID 2022-82907
Job Locations US-CA-Santa Ana | US-CA-Anaheim | US-CA-Cypress | US-CA-Laguna Hills
Requisition ID 2022-82853
Develop working relationships with customers and monitor engagement and progress | •Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility | •Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services | •Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs) | •Follow up with customers to ensure that their needs are met and questions and concerns are resolved | •Interact with other team members to provide expertise and assistance in resolving participant issues | •Maintain accurate and timely case notes on all customer contacts and document activities | •Share information about outreach and engagement efforts with project staff | •Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider | •Perform other duties as may be assigned by leadership | | **Educational/Experience Requirement: Bachelor's Degree is required. In lieu of degree, four (4) years of experience in employment services or human services required. | | ***Bilingual Capabilities in Arabic, Farsi, Spanish, or Vietnamese preferred.
Job Locations US-Remote
Requisition ID 2022-82896
****Director - Capture position is fully remote, US**** State & Local Enterprise Capture Experience is required  Essential Duties and Responsibilities:- Manage opportunity from pursuit decision through program start-up, including:- Leading pursuit teams to develop winning solutions aligned with RFP requirements- Working with sales to identify client pain points and needs- Evaluating the competitive landscape,- Supporting the development of a compliant and compelling proposal- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments- Perform gap analyses of Maximus capabilities against customer requirements.- Mentor proposal core team on win strategy and solution. Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies- Provide detailed reports on activities to leadership. Brief senior management at gates/milestones. - Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.- Conduct after action reviews for all business opportunities to understand win/loss reasons, document lessons learned, and identify necessary adjustments to capture techniques, strategy, and actions.- Perform other duties as assigned by management. Qualifications:- Bachelor's degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of 7 years of related experience required in capture, business development, proposal development or project management.- Successful track record of capture management and/or management for US state/local health or human services government organizations or providers is preferred- Experience working in a matrixed environment, working in tandem with business development, legal, operations, IT systems and infrastructure, human capital, implementation teams, finance, and other business units to develop comprehensive, winning solutions- A working knowledge of US state/local government procurement practices required- Experience working with remote teams is preferred- Must demonstrate exceptional decision-making, analytical and presentation skills- Must have strong interpersonal skills with the ability to manage deadlines, take initiative, and research and understand business practices and processes- Strong leadership, presentation, and project management skills are required- Proven track record in dealing with all levels of management- Strong writing and communication skills.

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