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Job Locations US-OH-Columbus
Requisition ID 2020-58640
EDUCATION/EXPERIENCE: | Bachelor’s degree from an accredited college or university in Business, Management Information Systems, Computer Science, or related field. At least five (5) years of project management experience, PMP certification strongly preferred. Must possess exceptional organizational, interpersonal, written, and verbal communication skills. Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population. Experience in managing staff, processes, and deadline-oriented work. Experience leading complex software development projects spanning multiple technology and functional disciplines with Health or Human Services experience a plus. Medicaid Provider experience is preferred. Experience working as a team member and independently. Strong computer skills, including intermediate to expert Excel skills to expert Excel skills level of MS Office, MS Project, and SharePoint. Testing experience a strong plus. Required technical skills include: | | •Design, Develop, and Maintain Provider Management Systems. These solutions vary in size and complexity based upon the state they support which presents complexities and challenges. This position requires skills and experience obtained through previous successful implementations of large-scale government software projects. | Expertise in full-stack development: competent in front-end, middle-tier, and back-end technologies. | •Proficiency in multiple development languages and technologies: | oProgramming languages (C#, JAVA) | oWeb Development Frameworks (ASP.NET / ASP.NET Core) | oFront End Technologies (JQuery, JavaScript, React JS and common JavaScript Patterns) | oMicroservices using container technologies including REST | oDatabase technologies (SQL, Oracle, MySQL, MongoDB, etc) | •Experience with Agile and Waterfall development Methodologies | Experience leading application deployments including the coordination of database changes and application configurations | •Use of deployment technologies including Docker / Containers / Kubernetes | Experience implementing Private and Public cloud solutions on Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud | •Contribute as needed to the daily operations of the team | •Ensure processes are followed for creating consistent, verifiable, automatic management of application and infrastructure between environments. | •Provide coordination between project teams and support groups including systems, networking, and database administration. | •Participate in client-facing engagements to provide technical guidance and support. | •Build industry expertise | •Medicaid Provider Management business processes, policies, and the systems that support them. | •CMS requirements for the management of Medicaid Providers and designs enhancements to meet these requirements. | •HIPAA security requirements and implications for the platform. | | | JOB RESPONSIBILITIES: | Manage and troubleshoot software integration efforts across multiple vendors and state agencies. Track and post all activities and documents to collaboration server. Document solutions and gain consensus across multiple stakeholders. Lead and participate in requirement and analysis sessions. Create documentation and schedules to align with required timeline and scope. Create and review project deliverables. Collaborate with various functional and technical teams (Maximus and external partners) to ensure timely, complete, and accurate implementation. Perform other duties as assigned. | | | EXPECTED RESULTS: | 1.Serve as System Development Manager on a successful implementation. | 2.Serve as System Operations Manager after deployment. | 3.Demonstrate good writing and communication skills via the production of deliverables and through positive interpersonal interaction with team members, various stakeholders, and client. | 4.Demonstrate internal Maximus and external (non-Maximus stakeholders) satisfaction with project management approach, skills, and results
Job Locations US-VA-Reston | US-Remote
Requisition ID 2020-58443
Job Locations US-VA-Falls Church
Requisition ID 2020-58444
This position is contingent upon award
Job Locations US-TX-Brownsville
Requisition ID 2020-58439
Job Duties: | | • Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory | • Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis | • Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards | • Teach instructional programs in accordance with training or other course requirements and organize materials to be presented | • Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum | • Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable | • Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence | • Responsible for adhering to established safety standards | • Must be able to remain in a stationary position for an extended period of time | • Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds | • Work is constantly performed in an office environment | • Perform other duties as assigned by management | | | Education and Requirements: | | • Bachelor’s degree in Education, Communication, English or related field from an accredited college or university or equivalent experience preferred | • 3-5 or more years of professional/related experience required | • Knowledge of standard training procedures and adult learning principles | • Excellent organizational, interpersonal, verbal, and written communication skills | • Ability to perform comfortably in a fast-paced, deadline-oriented work environment | • Ability to successfully execute many complex tasks simultaneously | • Ability to work as a team member, as well as independently | • Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines and company confidentiality policies | • Proficient in Microsoft Office (Word, PowerPoint, and Excel) | • Intermediate skill with Microsoft Publisher and Visio | • Experience in completing monitoring reports and providing feedback to staff and/or management as appropriate | • Responsible for adhering to established safety standards
Job Locations US-TX-Brownsville
Requisition ID 2020-58432
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to call center agents with the goal of meeting program objectives and customer service level agreements. | | Essential Duties and Responsibilities: | •Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed | •Lead team comprised of work from home and onsite staff | •Perform tasks to assure project and program service level requirements and goals are met | •Assume leadership responsibility for departmental tasks and contact center activities as required | •Participate in meetings and recommend changes to policies and procedures | •Support and enforce contact center expectations and company policies and procedures | •Assist with escalated issues or cases as needed, must be able to take over calls as necessary and provide support to Call Center Agents (CCAs) | •Assist with escalated issues or cases as needed | •Evaluate employee key performance indicators and identify training needs and development opportunities | •Develop work schedules and assign duties to direct report personnel to ensure efficiency | •Discuss job performance concerns with employees to identify causes and issues and works closely with the Human Capital department on resolving problems | •Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work | •Evaluate employees' job performance and recommend appropriate personnel action | •Participate in program special projects as required. | •Travel to contact center locations and customer sites may be required. | •Flexibility. Required to work holidays, weekends and /or weekends to meet training needs. | •Flexibility. Required to work a number of shifts, including 3rd shift that could change weekly to meet the needs of the training program. | •Perform other duties as assigned by leadership | | Education and Experience: | •Associates degree and two (2) year of experience or seven (7) years of experience in lieu of degree | •Must be able to work from home and comply with remote working policies and requirements | •Strong leadership skills | •Experience in a quality assurance and training role, in a contact center environment | •Ability to conduct and manage project reviews and communicate process improvement recommendations | •Proficient in the use of Microsoft Office products | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | | Physical Requirements / Working Environment: | •Prolonged periods of sitting at a desk and working on a computer. | •Works mainly in an office environment or remotely.
Job Locations US-CA-Rancho Cordova
Requisition ID 2020-58390
Project Specific Requirements | •Required: | oMinimum of 3 years of related project management experience | oExperience/knowledge of IV&V and quality assurance approaches and processes | oExperience on at least one previous project involving a financial system | oAbility to interface with executive sponsors, IT resources, management teams, and stakeholders on a regular basis to interview and gather information and data to support analysis | oStrong analytical skills | oExcellent verbal and writing skills | oBachelor's Degree from an accredited college or university; experience may be substituted for education | oProficiency in Microsoft programs such as Word, Excel, PowerPoint and Project | •Preferred | o5 years or more of related experience | oExperience in the Finance sector | oExperience providing IV&V and/or external quality assurance services | oPMP certification | | Essential Duties and Responsibilities: | •The IV&V/QA Project Manager oversees the IV&V/QA project team as well as manages and participates in the IV&V activities that provide independent assessments of the system development/implementation/M&O project and its governance which includes: | oIdentifying risks and issues | oAccessing causes of risk and issues | oProviding actionable recommendations that can be used by the project team to resolve issues and avoid risks | oSupporting required reporting to federal funding partner agencies | •The IV&V Project Manager reports to the MAXIMUS Project Director and regularly interacts with the MAXIMUS Project Director and Officer-in-Charge discuss project status and the content of the IV&V assessments | •The IV&V Project Manager shall: | oCoordinate IV&V team activities | oDetermine the focus of data collection and analysis for monthly and quarterly reporting | oAttend and observe project meetings to collect project information and data, understand project activities, and gain project insights | oInterview State project, DDI , and other contractor staff to collect project information and data, understand project activities, and gain project insights | oOversee and participate in the analysis of project information and data collected | oDevelop required project deliverables to include weekly, monthly and quarterly reports as well as reports required by federal funding partners in compliance with IV&V contract requirements | oPresent results of IV&V assessments to project stakeholders | oFacilitate meetings or conference calls | oAdhere to contract requirements and comply with all corporate policies and procedures. | •As directed by the MAXIMUS Project Director or Officer-in-Charge, the IV&V Manager may lead special projects or initiatives | •Perform other duties as assigned
Job Locations US-CA-Rancho Cordova
Requisition ID 2020-58389
General Requirements | •Supporting project leadership in ensuring that the project is delivered to specifications, on time and within budget. | •Provide independent oversight during the planning, design, and implementation of public sector IT solutions using knowledge of the Software Development Life Cycle (SDLC) | •Provide expert knowledge in one or more areas of the SDLC, such as program/project management, requirements development, software development, testing, or implementation | •Develop initiative strategies for provider capacity building such as evaluating business models, creating training, recruitment, events participation, outreach approach, and support activities. | •Work closely with management and workgroups to create and maintain work plan documents. | •Support the tracking the status and due dates of projects. | •Support the development of regular weekly and monthly status reports, work plan status, target dates, budget, resource capacity and other, as well as, ad hoc reports as needed. | •Support project managers on various initiatives and projects to track progress and provide support as necessary. | •Support the creation and maintenance of management plans and other deliverables. | •Support the facilitation of regular meetings and reviews. | •Adhere to contract requirements and comply with all corporate policies and procedures. | •Perform other duties as assigned by management. | Project Specific Requirements | •Minimum of 3 years of related experience to include IV&V experience working as part of an independent entity (not internal IV&V) is preferred | •Experience in financial services public sector IT is preferred | •Proven ability to interface with the IT resources, management teams, and stakeholders on a regular basis to gather information, build relationships, and resolve issues | •Has contributed to or authored QA/IV&V project deliverables | •Bachelor's Degree from an accredited college or university strongly preferred; experience may be substituted for education | •Excellent verbal and writing skills and be comfortable working with customers | •Proficiency in Microsoft programs such as Word, Excel, PowerPoint and Project
Job Locations US-VA-Reston
Requisition ID 2020-58378
Company Description: | MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide. | | Job Summary: | MAXIMUS is looking for a highly motivated and skilled Jr. Technical Product Analyst to join the Microservices Architecture (MSA) Service Team. | | The MSA Service Team is responsible for modernizing the current product offerings for MAXIMUS’ core markets of eligibility, enrollment and customer service. The Jr. Technical Product Analyst will work under the guidance of the Sr. Technical Product Analysts (TPA) to produce technical requirements, assist with product analysis, perform implementation activities, and provide ongoing support to MSA product offerings. The ideal person to fill this role should be someone with critical thinking skills who is self-motivated and has the ability to synthesize complex business requirements into actionable goals for the engineering team. | | Job Duties/Responsibilities: | •Review and contribute to the development of functional user stories and work with the development team to create technical user stories | •Work with the development and testing teams to ensure common understanding of user stories and ensure that acceptance criteria is complete, accurate, and testable. | •Help guide the UI/UX design and ensure that the team is adhering to established styles and design principals | •Under the guidance of the Sr. TPA, actively participate in the creation of design specifications, user manuals, release notes, and general system documentation by analyzing business needs and creating or updating requirements | •Work with the project team to understand how the present and future business needs may impact the solution | •Evaluate existing business processes, uncover areas of improvement, and analyze and recommend solutions as they relate to the MSA Products | •Provide clarity on existing business flows to help furnish an understanding of As-Is and To-Be of product functionality | •Create new insights to help address essential business questions from the design, development and testing teams | •Establish data-driven methods for effectively understanding and improving upon requirement accuracy | •Become a subject matter expert on the MSA Product offerings | •Work with the MAXIMUS project teams on assigned implementation activities for the MSA product offerings | | Education /Experience Requirements: | •A Bachelor’s degree in engineering or a related field; equivalent work experience in lieu of degree will be considered | •Exceptional analytical and conceptual thinking skills | •Experience working with a diverse set of business and stakeholder groups where constant collaboration and clear communication is paramount | •The ability to influence stakeholders and work closely with them to determine acceptable solutions | •Excellent documentation skills | •A track record of following through on commitments. | •Excellent planning, organizational, and time management skills | | Physical Requirements: | •Ability to sit for up to 90% of time | •Ability to lift or carry objects up to 10 lbs. | •Frequent use of computer, telephone, and office equipment (copier, fax, scanner) | | Work Schedule: | 40 hrs/week – Regular business hours
Job Locations US-MN-St. Paul
Requisition ID 2020-58354
Sr. Engineer – Network Engineer | | The Sr Network Engineer - Network Engineering is responsible for analyzing, designing, installing, configuring, maintaining, and repairing network infrastructure and application components. The Sr Network Engineer will perform a wide variety of evaluation, maintenance, installation, and training tasks to ensure that the computer network performance meets company and user satisfaction. The Sr Network Engineer will also provide direction, information, and is a leader on the network engineering team providing direction and guidance to other team members regarding deployment and architecture strategy as well as design considerations for network roll outs. This position will help guide the team to achieve simplified processes for complex network deployments. | | Job Duties and Responsibilities: | | • Knowledge of AWS and AWS network connectivity (i.e. Direct Connects) desired (AWS | CCP or greater preferred). | • Experience scripting and automating network changes. (Python, Javascript). | • Understanding of Agile methodologies (SAFe, Kanban, Scrum, etc…). | • Maintain a thorough understanding of the basics behind the Internet and its workings | (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.). | • Configure and setup Cisco ASA, Palo Alto Firewalls, VPN Concentrators and Security | appliances for access to vital business applications. | • Design, setup and configure complex switching environments. | • Design, setup and configure complex routing environments. | • Design, setup and configure complex wireless networking that supports open or | secured access and the ability to support voice and video applications. | • Maintain a thorough understanding of Local Area Networking. | • Assisting in the design of multi-server environments including IP address schemes, | DNS, WINS, Ether Channel (Bonding), etc. | • Configuring and installing client and server network software for upgrading and | maintaining network and telecommunication systems. | • Maintaining multi-site network operations and software applications, operating systems | and regular maintenance with both private and public facilities. | • Managing assigned projects and program components to deliver services in | accordance with established objectives. | • Responding to inquiries from staff, administrators, service providers, site personnel and | outside vendors and etc. to provide technical assistance and support. | • Supervising the administration of systems and servers related network to ensure | availability of services to authorized users. | • Troubleshooting malfunctions of network hardware and software applications, | telephones and security systems to resolve operational issues and restore services. | • Perform other duties as assigned by management. | | Education and Requirements: | | • Bachelor’s degree required; equivalent experience considered in lieu of degree. | • 10+ Years’ Experience in enterprise network engineering, architecture, support and | design. | • Cisco CCNP/CCDP/CCIE Certified preferred. | • Experience with Cisco Routers & Switches, F5 LTM & APM, F5 iRules, Nexus 9K. 7K & | 5K, Cisco ASA firewalls and FWSM’s, Cisco ASR, IPS, Visio, MS Servers, ITIL v3 process | and foundation understanding. | • Experience with WAN technologies such as POS, DSL, and MPLS. | • Knowledge of redundancy and high availability protocols such as VRRP, HSRP, GLBP, | SLB, LACP, PAGP. | • Advanced knowledge of network virtualization technologies including VRF, VLAN, VSS, | Catalyst Switch Stacking. | • Data Center and high availability design experience. | • Advanced knowledge of Quality of Service. | • Experience with VOIP components and converged networks. | • Experience with network security standards with a solid understanding of network | based security protocols and methods (e.g. IPSec, SSL, TLS, ACLs). | • Advanced knowledge of load balancers, including migrations from one platform to | another. | • Experience using Netbrain is a plus. | • Excellent communication skills.
Job Locations US-VA-Falls Church
Requisition ID 2020-58332
This position is contingent upon award | | The Data Analyst will review, analyze, and evaluate operations productivity statistics to ensure contractual requirements are achieved and to determine how to optimize operational performance. | | Essential Job Duties: | •Collects, analyzes and interprets both qualitative and quantitative data; performs analytical and root cause analyses | •Utilizes management and planning tools (flow diagrams, affinity diagrams, gap analysis, and selection/prioritizing matrices) | •Facilitates discussions between operations teams, technical teams and business stakeholders on business processes and procedures | •Coordinates with business users to define problems/business processing issues, data availability, and requirements, and to implement complex systems that provide cost-benefits and/or workflow automation to the organization | •Conducts testing and verification activities | •Assists in efforts to provide training, communication, presentations, and project documentation/artifacts | •Supports the project manager and/or product owner and stakeholders on project priorities | •Assists in maintaining project deadlines, budgets, and schedules | •Develops and produces reports as needed | •Performs other duties as assigned | | Education and Experience Requirements: | •Bachelor's Degree from an accredited college or university required; equivalent work experience will be considered in lieu of degree | •At least three (3) years of experience in related field required | •High level of proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Access, and Outlook | •Experience with SQL | •Ability to use solid analytical and problem-solving skills | •Ability to analyze current situations with new requirements to synthesize into creative solutions
Job Locations US-VA-Falls Church
Requisition ID 2020-58333
This position is contingent upon award | | The Data Engineer is an accomplished technical leader, proactive customer-focused advocate, a team player with substantial software engineering experience, preferably with some experience within the healthcare industry. The Data Engineer must have hands-on experience with enterprise level software development, integration and implementation. Big data experience is a plus. The ideal candidate will have an advanced understanding of ETL & ELT, data ingestion, data discovery & analysis, data cleansing, data transformation, data visualization, and SQL/data modeling. The candidate must demonstrate the ability to evaluate cutting edge technologies and overcome technical challenges in a fast-paced environment. The Data Engineer will play a key role of migrating three enterprise applications into a consolidated application which leverages DevOps, cloud computing, and data lake / big data technologies. | | The candidate will | •Perform integration and process of multiple data sources using Python and/or SQL based on needs identified by SME’s | •Provide management and support for data health monitoring and scheduling | | General Responsibilities: | •Architect, design, develop, implement, and maintain code, information architecture, and conceptual models to support data processing, and flows thru data lake | •Develop data & metadata policies and procedures | •Review and evaluate database performance, risk and financial analysis feasibility studies | •Investigate and repair application defects regardless of component including platform, business logic, data process logic, or database (SQL and data modeling). | •All other duties as assigned or directed | | Qualifications: | •At least five (5) years of systems/application analysis & design experience | •At least five (5) years of combined experience of data tools/languages and/or ETL (SQL, Python, Talend, Informatica, or other) | | Technical Skills | •Excellent knowledge of relational databases (PostgreSQL, Oracle, RDS) including SQL, stored procedures, data modeling | •Excellent knowledge of SQL, complex SQL tuning, and data warehouse best practices | •Preferred experience with delivering code using Continuous Integration and Continuous Delivery (CI/CD) best practices and DevOps
Job Locations US-NV-Reno
Requisition ID 2020-58289
JOB SUMMARY: MAXIMUS is seeking a qualified Senior Level Functional Analyst for the Nevada Child Support System Replacement Project. The qualified candidate will be intimately involved with all project processes, deliverables and activities related to all functional areas of the project. Must be available to work onsite in Carson City, NV when necessary. | | JOB RESPONSIBILITIES: | Monitors project processes, deliverables, and activities related to functional design, development, and implementation for all functional areas through all project phases, including requirement elicitation/validation, design development, testing, training, and implementation | Monitors project success factors, quality objectives, metrics, IV&V remediation activity, and reports on their status to the QA Manager | Directs the daily activities of business analysts and is responsible for compiling findings prior to submission to the client | Participates in reviewing, observing, and providing feedback regarding project processes, deliverables, and activities related to functional design, development, and implementation | Participates in work sessions with client staff to observe and make recommendations | Reviews project plans, documentation, and reference materials ensuring requirement traceability through all project phases | Perform other duties as assigned by Management | | EDUCATION AND EXPERIENCE REQUIREMENTS: | Bachelor’s Degree required from an accredited college or university. | Strong computer and software skills: proficient in MS Office, Excel, Word, Project. | 8-10 years of relevant experience required | 5 years of experience in child support, preferably in child support system development. | 2 years of experience providing project management quality assurance and quality control services. | 3 years of experience with large scale system planning and/or implementation projects, ideally child support systems projects. | Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential. | Excellent verbal and writing skills and be comfortable working with customers. | Ability to multi-task with supervision. | Self-motivated fast learner.
Job Locations US-FL-Ft Pierce
Requisition ID 2020-57456
Experience may substitute in lieu of degree.
Job Locations US-VA-Falls Church
Requisition ID 2020-58136
This position (Project Manager Level III) is contingent upon award | | This position is to join the leadership team of an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will be responsible for and/or participate in the management of contract transition, systems operations and maintenance, technology and operational enhancements, technology modernization, end user services, fulfillment of all contract terms and requirements and continuous improvement. | | The Project Manager (PM) will oversee several aspects of the project including managing and leading a team. The project requires the development and management of small short-term projects based on customer needs. The PM must work with the team to analyze new and complex project-related problems and identify innovative and practical solutions. The PM will develop and manage project schedules, reports, client meetings and presentations, and the financial management of the project. The PM may be asked to develop short-range plans for systems’ enhancements development, systems maintenance, and production activities for necessary support resources. | | The PM is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The PM serves as a liaison between clients, other stakeholders and the Maximus. Overall, the ideal candidate will lead with the following primary project components: | | •Legacy system SDLC and operations and maintenance | •Date Center Operations | •Outreach and Help Desk Operations | •Data Management and Sharing | •Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud) | | Essential Job Duties: | •Project(s) financial management and adherence to Maximus targets | •Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements. | •Ensure consistency and compliance with all company and program business rules as well as performance standards | •Client relationship management. Know and understand the client’s environment that enables the team to successfully deliver the client’s needs. | •Promote effective partnerships in a multi-contractor environment | •Lead and champion systems modernization while maintaining the legacy systems | •Facilitate effective data management and data sharing across a large stakeholder base | •Provide responsive customer service through the program help desk | •Maintain system security and data confidentiality standards | •Oversight for the continuity of operations as part of maintenance approach and modernization strategy | •Oversee the quality and timeliness of contractually-required reports and deliverables | •Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans | •Develop performance goals and objectives for senior managers. Work with program manager to develop performance goals for staff and monitor the achievement of those goals. | •Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly | •Provide direction to team members and resolves problems in a timely and professional manner | •Facilitate communication on project status, to include applicable corrective and preventive actions to leadership | •Follow processes and operational policies to ensure project budgets and related financial schedules meet corporate requirements | •Oversee Subcontractor performance, provide status reports and assessments internally | •Develop, modify and execute project policies, ensuring all project team members are in compliance | •Champions risk and issue management, and participates in mitigation and contingency actions to address the risks | •Perform other duties as assigned by the program manager | •Lead and manage the prioritization of changes and continuous improvement | | Education and Experience Requirements | •Bachelor's Degree from an accredited college or university required; Master's Degree preferred | •PMI Project Management Professional (PMP) Certification required | •At least seven (7) years of related work experience required | •At least five (5) to ten (7) years’ experience with managing and leading Federal projects | •Knowledge of Application Operations and Maintenance and ITSM practices and principles | •Knowledge of Federal contracting process | •Demonstrated ability to successfully manage teams serving different functions | •Broad applied knowledge and experience with methods and standards of IT application development and program service delivery | •Deep knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices | •Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance | •Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects | •Expertise in working with subcontractors to meet contract goals and objectives | •Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc. | •Experience with dispersed multi-location teams (including subcontractors) | •Experience managing an operations and/or development program with an annual contract value above $20 Million required | •Experience with Earned Value Management, required | •Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | | Preferred Experience: | •Experience managing large projects following a traditional/waterfall SDLC methodology, preferred | •Experience with IBM Mainframe operations preferred | •Experience with Mainframe modernization preferred | •Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred | •Experience with Agile development methodologies (such as SAFe, Scrum) preferred | •Experience with CMMI and other Quality frameworks preferred | •Experience with ITIL Certification preferred
Job Locations US-VA-Falls Church
Requisition ID 2020-58135
This position (Project Manager II) is contingent upon award | | This position is to join the leadership team of an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will be responsible for and/or participate in the management of contract transition, systems operations and maintenance, technology and operational enhancements, technology modernization, end user services, fulfillment of all contract terms and requirements and continuous improvement. | | The Project Manager (PM) will oversee several aspects of the project including managing and leading a team. The project requires the development and management of small short-term projects based on customer needs. The PM must work with the team to analyze new and complex project-related problems and identify innovative and practical solutions. The PM may be asked to develop short-range plans for systems’ enhancements development, systems maintenance, and production activities for necessary support resources. | | The PM is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The PM serves as a liaison between clients, other stakeholders and the Maximus. Overall, the ideal candidate will lead or participate in the following primary project components: | | •Legacy system SDLC and operations and maintenance | •Date Center Operations | •Outreach and Help Desk Operations | •Data Management and Sharing | •Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud) | | Essential Job Duties: | •Adherence to program budget and Maximus financial targets | •Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements. | •Ensure consistency and compliance with all company and program business rules as well as performance standards | •Client relationship management. Know and understand the client’s environment that enables the team to successfully deliver the client’s needs. | •Promote effective partnerships in a multi-contractor environment | •Lead and champion systems modernization while maintaining the legacy systems | •Facilitate effective data management and data sharing across a large stakeholder base | •Provide responsive customer service through the program help desk | •Maintain system security and data confidentiality standards | •Oversight for the continuity of operations as part of maintenance approach and modernization strategy | •Oversee the quality and timeliness of contractually-required reports and deliverables | •Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans | •Develop performance goals and objectives for senior managers. Work with program manager to develop performance goals for staff and monitor the achievement of those goals. | •Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly | •Provide direction to team members and resolves problems in a timely and professional manner | •Facilitate communication on project status, to include applicable corrective and preventive actions to leadership | •Oversee Subcontractor performance, provide status reports and assessments internally | •Develop, modify and execute project policies, ensuring all project team members are in compliance | •Champions risk and issue management, and participates in mitigation and contingency actions to address the risks | •Perform other duties as assigned by the program manager | •Lead and manage the prioritization of changes and continuous improvement | | Education and Experience Requirements | •Bachelor's Degree from an accredited college or university required; Master's Degree preferred | •PMI Project Management Professional (PMP) Certification required | •At least five (5) years of related work experience required | •At least five (3) to ten (5) years’ experience with managing and leading Federal projects | •Knowledge of Application Operations and Maintenance and ITSM practices and principles | •Knowledge of Federal contracting process | •Demonstrated ability to successfully manage teams serving different functions | •Broad applied knowledge and experience with methods and standards of IT application development and program service delivery | •Knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices | •Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance | •Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects | •Expertise in working with subcontractors to meet contract goals and objectives | •Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc. | •Experience with dispersed multi-location teams (including subcontractors) | •Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | | Preferred Experience: | •Experience managing large projects following a traditional/waterfall SDLC methodology, preferred | •Experience with IBM Mainframe operations preferred | •Experience with Mainframe modernization preferred | •Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred | •Experience with Agile development methodologies (such as SAFe, Scrum) preferred | •Experience with CMMI and other Quality frameworks preferred | •Experience with ITIL Certification preferred | •Experience with Earned Value Management, preferred
Job Locations US-VA-Richmond
Requisition ID 2020-58112
Job Locations US-VA-Richmond
Requisition ID 2020-57775
This position shall be responsible for managing the overall Call Center operations. This person must have demonstrated experience and ability to manage a large scale, multi-unit Call Center preferably for a health care related or Medicaid/CHIP program. This position must be able to use a range of measurements to forecast, monitor, analyze, plan, and manage resources to achieve contractual service level agreements, while maintaining a high level of customer service. This position is responsible for the daily operations and supervision of all Cover Virginia Operations call center units.
Job Locations US-VA-Richmond
Requisition ID 2020-57772
The Business Analyst on site shall provide oversight of all information management systems, telephony systems, etc. and lead development and production of reports and coordination with VaMMIS, VaCMS and other State systems as applicable.
Job Locations US-VA-Richmond
Requisition ID 2020-57774
The Field Services Manager oversees the Field Services Supervisors, manages escalations from and builds relationships with business leadership and sets strategic direction of the team. The purpose of the position is to ensure the Field Services team is providing the highest possible level of customer service, with focus on continuous improvement. The Field Services Manager is the escalation point for all situations which Supervisors are unable or lack authority to resolve.
Job Locations US-VA-Richmond
Requisition ID 2020-57770
Reporting Analyst designs, documents, and studies business processes with the goal of driving process repeatability and improvement through efficient process design, quantitative process analysis, and staffing optimization. The position is responsible for overseeing the effective use of reports and developing and maintaining accurate call center and/or operations forecasts using statistical and other quantitative analysis methods to support development of efficient staffing plans. The position closely collaborates with the corporate BPM function for best practice methods and technical expertise. Training and mentorship on best practices and key skills will be provided.Emphasizing effective collaboration with all process stakeholders, the Analyst will learn to design and document processes and workflow using Business Process Management Notation (BPMN- standards-based modeling language), determine the impact of proposed changes on underlying processes, and make appropriate recommendations for process-design and execution that will positively impact operational effectiveness especially staffing optimization.  The Analyst is responsible for assisting in the development of all formal process documentation which includes, process models, business requirements traceability matrixes, and use case documentation. The analyst ensures all process documentation adheres to existing best practices, is accurate, correctly detailed, and kept up-to-date and organized in the appropriate repository.The Analyst prepares and maintains plans to ensure that agreed upon delivery schedules for existing, new and/or modified reports are meet. The position also analyses process performance using existing reporting capabilities in order to detect process performance problems and define improvements. The position provides to management staff on the development of new reports and the modification and interpretation of existing reports.
Reporting Analyst designs, documents, and studies business processes with the goal of driving process repeatability and improvement through efficient process design, quantitative process analysis, and staffing optimization. The position is responsible for overseeing the effective use of reports and developing and maintaining accurate call center and/or operations forecasts using statistical and other quantitative analysis methods to support development of efficient staffing plans. The position closely collaborates with the corporate BPM function for best practice methods and technical expertise. Training and mentorship on best practices and key skills will be provided. | | Emphasizing effective collaboration with all process stakeholders, the Analyst will learn to design and document processes and workflow using Business Process Management Notation (BPMN- standards-based modeling language), determine the impact of proposed changes on underlying processes, and make appropriate recommendations for process-design and execution that will positively impact operational effectiveness especially staffing optimization. | | The Analyst is responsible for assisting in the development of all formal process documentation which includes, process models, business requirements traceability matrixes, and use case documentation. The analyst ensures all process documentation adheres to existing best practices, is accurate, correctly detailed, and kept up-to-date and organized in the appropriate repository. | | The Analyst prepares and maintains plans to ensure that agreed upon delivery schedules for existing, new and/or modified reports are meet. The position also analyses process performance using existing reporting capabilities in order to detect process performance problems and define improvements. The position provides to management staff on the development of new reports and the modification and interpretation of existing reports.

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