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Information System Security Engineer (ISSE)

: Maximus is looking for an Information Systems Security Engineer (ISSE) to join its team in Arlington, VA. | | The cybersecurity team culture promotes interaction among team members for determining best direction for both our team and client. Our team culture also promotes individual mentorship and technical career path growth in latest information system technologies. Our team constantly seeks out to provide smart and effective solutions backed by efficient team-built system architectures plus team documented and tested processes and procedures. | | What you will do: | -Identify information protection needs for Information Systems and a multi-boundary hybrid-cloud network environment | -Define IS and hybrid-cloud environment security requirements in accordance with applicable cybersecurity requirements | -Design and develop cybersecurity enabled products for use within the environment and across multiple systems | -Develop approaches to mitigate IS and hybrid-cloud environment vulnerabilities and recommend changes to network or systems | -Operate and maintain (O&M) security assets that include Security Information and Event Management (SIEM), Intrusion detection (IDS), data loss prevention (DLP), and security audit log repositories and databases. | -Design, build, and maintain big data audit log management solutions using traditional and team developed tactics, tools, and repositories | -Configure Splunk, ESS, ACAS, and other tools. | | This position requires an active TS/SCI in DISS. | | Required Skills: | -BS degree in Computer Science, Information Technology or similar degree | -8570 compliant, Security+ required | -4-7 years security system engineering, system operations & maintenance (O&M) Security Information & Event Management (SIEM), firewalls, Intrusion Detection Systems (IDS), Data Loss Prevention (DLP), audit log formatting/databases, and other types of data management technologies such as Splunk, ELK. | -3-5 years system and application Certification & Accreditation (C&A), System Assessment & Authorization (SA&A), and/or Independent Validation and Verification (IV&V) | -4-6 years-experience with Splunk | -4-6 years-experience with Linux or Ansible | -4-6 years-experience with one or more of the following tools/systems: ESS, ForcePoint, ACAS, AWS | -4-6 years security system monitoring, syslog and traffic analysis, and incident response | -4-6 years fulfilling Windows and/or Unix administrator or similar administration role or support | | Desired Skills: | Desired Skills/Qualifications: | -BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience | -System Administrator or Network Engineering background | -Demonstrated ability to build trusted advisor relationships with clients | -CISSP | -2-3 years fulfilling Information System Security Officer (ISSO) and/or Information System Security Representative (ISSR) role | | Clearance Required: Active DOD Top Secret with SCI. | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. All employees will need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. | | | #techjobs #Clearance

Network Engineer

: Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | Job Responsibilities: | | •Provide hand-ons support to internal teams on data/IP networks and applications | •Design and implement routing solutions leveraging Routing Protocols across LANs/WANs (OSPF/BGP), Hub and Spoke Topologies and Switching technologies (Spanning Tree, VSS) | •Manage and maintain data networks and systems use CISCO or Palo Alto product lines | •Design and implement transition plans for moving an existing network topology/infrastructure from CISCO-based products to Palo Alto-based products | •Configure network equipment (ASR and ISRs routers switches, etc.) for routing and encryption | •Recommend solutions, improvements, strategies and architecture for geographically dispersed data networks | •Support Enterprise Architect in designing network engineering initiatives for all project-related and ongoing operations support for network communication services | | | Required Skills: | | •3-5 years of experience with data networks with emphasis on routing protocols (OS{F/BGP) | •CISCO (i.e., CCNA, CCNP, etc) or Palo Alto (PCCET, PCNSE, etc.) certified training certificates | •Exhibit professionalism and diplomacy | •Strong interpersonal, communication and presentation skills | •Excellent project management, documentation and communication skills | •Highly analytical in problem solving with the ability to apply original and innovative thinking | •Able to think clearly in challenging situations and in a logical manner | •Ability to be flexible in approach and be comfortable with a fluid organizational structure that requires both teamwork and self-sufficiency as necessary, with the ability to work under minimal supervision | •A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders | •Ability to research subjects, with a commitment to provide continuous improvement | •Strong knowledge and understanding of current methodologies, technologies, services and tools. | | Desired Skills: | | •Familiar with Cyber Security and Compliance | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development | | Years of Experience: 5+ Years | Minimum Education Required: Bachelor's Degree | Must Have Active TS/SCI Clearance in DISS | Due to federal client requirements, only US Citizens can be considered | | #techjobs #Clearance

Software Program Manager

: Who We Seek: | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | | We have an exciting Javelin Product Owner role open for a DoD client for TS/SCI cleared candidates. The Javelin Product Owner will: | | •Review, modify or compose team and/or program documentation, i.e., reports, plans, or SOP's to ensure accuracy and relevancy of content. | •Oversee and lead all aspects of project response development and execution planning, developing, organizing, and monitoring project schedules. | •Lead day-to-day task management of the project within a cross-functional team, maintain responsibility for the quality control and configuration management of all work performed, ensure all deliverables meet requirements of the contract and are delivered on time, elevate risks early, and communicate the status of the project to stakeholders. | •Build relationships with internal and external stakeholders, manage and report the status of all project management and technical activities, and work with personnel ranging from senior leadership to highly specialized engineers. | •Participate and lead client engagements, including strategic analysis, planning, execution of solutions, and interface directly with the client in the execution of duties, as necessary. | •Maintain awareness to identify if tools and/or operating procedures need modification based on changing requirements. | | Required Skills: | •Bachelor's degree in Security, Information Technology, or similar with a minimum of 5 years experience | •Experience with Agile/Scrum methodology | •Experience using Agile backlog management tool(s), preferably JIRA | •Experience with or at least knowledge of Identity and Access Management (IDAM) | •Experience with or at least knowledge of Security systems such as Javelin/JADE and JPAS | •Experience writing and approval processes for Memorandums of Understanding, Memorandums of Agreement and System Of Record Notices | •Experience developing the standards, criteria, and guidelines upon which personnel security eligibility determinations are based | •Experience developing functional and non-functional requirements for IT Security Systems | •Knowledge and/or experience in tracking and updating an Integrated Master Schedule (IMS) | •Resolve to create new projects and see them through to completion while promoting a sensible and logical approach to issues | •Strong self-organization and self-management skills, with emphasis on self-initiation and follow through | •Ability to multi-task in a dynamically changing environment influenced by superior time management skills | •Keen creativity skills while able to maintain well-being in a fast paced environment | •Proven written and oral communication skills | •Must Have Active TS/SCI Clearance in DISS | Due to federal client requirements, only US Citizens can be considered | | Desired Skills: | oKnowledge and/or understanding of Joint Special Access Program Implementation Guide (JSIG) | oScrum Alliance Certified Scrum Master (CSM) or PMP certification and/or experience on an Agile/Scrum team | oSecurity+ or CISSP Certification | | #techjobs #Clearance

Certification Manager

: Job Description | Maximus seeks an experienced CMS Streamlined Modular Certification (SMC) Manager for Medicaid Enterprise Systems. Deep Medicaid experience is critical, as well as experience working with the Centers for Medicare and Medicaid Services (CMS) and the new outcomes based, Streamlined Modular Certification (SMC) framework. | | Utilizing this framework, our ideal Medicaid Consultant will collaborate, provide oversight and direction for scope, schedule, quality, communications, risk, and stakeholder management activities, all while adding deep Medicaid and Medicaid Enterprise Systems (MES) experience and thought leadership. The Certification Manager works in collaboration with cross-functional, matrixed teams of Business Leads, Project Teams, Functional/Matrix Managers, Vendors, and other Stakeholders in collectively assuring the MES module is readied for implementation and achievement of CMS system certification.

Client Service Rep 1 - Outreach (Must reside in Lake Isabella area of Kern County)

: Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Must be fluent in English, Bilingual in Spanish is a plus. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner. | | | | JOB RESPONSIBILITIES: | | - Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. | - Presents Managed Care Options to beneficiaries and assists them in using their health care plans. | - Assists beneficiaries in the enrollment/dis-enrollment process. | - Assists other Enrollment Service Representatives with daily management duties. | - Assists management with the training/guidance of new Enrollment Service Representative staff. | - Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | - Performs data entry for enrollment/dis-enrollments, as needed. | - Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | - Assists beneficiaries with medical exemptions and waiver inquiries. | - Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers. | - Documents daily activity accurately in Customer Relationship Management Database | - Reviews knowledge base content for accuracy and makes recommendations for improvement. | - Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work. | - Meets Field Operations minimum performance standards. | - Notifies management in a timely manner of any problems with procedural compliance using established processes. | - Reports observed quality problems and deficiencies in a timely manner. | - Makes recommendations to management for improving the quality and efficiency of work. | - Meets Production and Quality Assistance goals as defined for this position. | - Ability to work any and all assigned offices as directed by management. | - Ability to attend and promote the program during community events and health fairs as needed. | - Meets all standards established for this position as outlined in the attached performance criteria. | - Performs other duties as may be assigned by management. | | | | EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. | Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.

Clinical Recruiter-Remote

: If you are a passionate Talent Acquisition Professional, who, like the rest of our dynamic Recruiting team, does whatever it takes to deliver highly qualified and dedicated clinically credentialed talent, this position is for you! In this position, you will play a part in advancing the Maximus brand across numerous markets and professional communities. Our leadership team views recruiting as an integral part of their own team, and you will find yourself becoming a true business partner to the operations on a daily basis. We view ourselves as talent acquisition professionals and have an enormous amount of pride in each and every hire we make. We are a diverse and fun bunch who enjoy working (and playing) together. | | The Clinical Recruiter recruits qualified physicians for medical staff and assists and coordinates the development of strategic and comprehensive physician recruitment plans in accordance with the needs and goals of the projects. Supports the recruiting of 1099 clinical staff. | | Essential Job Duties: | •Develop and maintain strong relationships with our business leaders. Work together to scope open positions and determine what a successful candidate will look like for their team. Know your business and be prepared to set the stage for a great working relationship and the ability to bring in the best talent. • Be proactive in identifying clinical, operational and medical candidates for the internal stakeholders by utilizing multiple strategies (strong networking, groups affiliations, online databases, social media, Boolean search, complex internet search, etc.). | •Efforts will be focused on recruiting highly qualified clinical professionals. Perform a variety of professional and administrative recruiting functions in support of identifying, interviewing, evaluating and selecting qualified candidates to effectively meet the organization's 1099 staffing requirement. • Recruit for startups which will require high volume recruiting in a fast-paced environment. | •Develop a pool of quality candidates for future medical assessment contract work • Think long-term and continually grow a pipeline of qualified candidates. • Share great candidates with other team members or continue to stay in touch regarding future opportunities with our growing and expanding business. | •Network to develop and maintain strong working relationships with community organizations and other team members to create a partnership that yields success, predictable results and credibility. • •Engage in the full lifecycle of recruiting (including the scheduling and logistics), ensuring both your candidate and your hiring team are satisfied customers. | •Utilize social media to attract “passive” candidates for consideration. | | Education and Experience Requirements: | •Bachelor's degree from an accredited college or university; equivalent experience may be considered in lieu of degree | •At least three (3) years of recruiting and sourcing experience required in clinical recruiting | •Proven record of meeting the hiring goals in clinical environment; ability to build and maintain a network of medically trained professionals in different settings | •Experience sourcing on various job boards including, but not limited to: LinkedIn, CareerBuilder, Indeed | •Must be able to demonstrate a high level of professionalism and strong communication (verbal and written) skills to be able to communicate with all levels of management | •Ability to effectively respond to and interact with all levels of the organization | •Must be a self-motivator and maintain a positive attitude | •Negotiation skills to navigate concerns and completing priorities | •Confidentiality and professionalism | •Exceptional organizational and documentation skills as these positions will require heavy documentation and reporting | •Flexibility to respond to urgent client requests or candidate follow-up on evenings and weekends when necessary | •Timely and accurate follow-up and follow-through skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work well as a team member and independently | •A high level of computer expertise required, including MS office and applicant tracking systems. Sharepoint | | Other Requirements: | •Must be able to work from home and comply with remote working policies and requirements | •Must be able to work alternate schedules

Remote Admin II (Jacksonville FL.)

Essential Job Duties • Review and respond to incoming requests received via written documentation / correspondence regarding Federal Student Aid (FSA) Loan Servicing• Review correspondence, interpret paperwork and supporting documentation received, make sound judgments, and perform the necessary processing to complete the request. This includes, but is not limited to, notating accounts regarding information provided and actions taken in response to those requests• Review incoming requests and documentation to perform various types of account review and processing, which includes but is not limited to:• Perform research and outreach to various sources in order to make appropriate determination• Apply data program techniques and procedures• Support Contact Center expectations as well as departmental and corporate policies and procedures• Utilize available systems, knowledgebase and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties

Senior Scrum Master/Development PM

: We are seeking a Sr. Scrum Master/Development PM to join our team supporting our Internal Revenue Service (IRS) client. | | The Sr. Scrum Master will assist in the development of sprints and releases, and program level coordination with other IRS projects and stakeholders across the enterprise. The Sr. Scrum Master shall provide program planning, implementation, management, and executive briefing support and support the Integration Management Office (IMO) team to develop processes and Standard Operating Procedures. | | Location of work is 100% remote in US. | | •Participate in Scrum teams of business analysts, developers, and testers to plan deliverables | •Provide expertise in identifying iterative process improvements and methods to streamline adoption of the methodology | •Take initiative and act as a leader to foster collaboration and communication between team members on technical issues, on process improvements, and in addressing and escalating project risks and issues | •Support deliverables creation and reviews for Sprints and projects | •Support solicitation of input and feedback from stakeholders and users after each Sprint | •Develop artifacts to assist the project in tracking key activities | •Facilitate communication among branches and project teams | •Providing Audit Support; developing Executive Status Reports | •Assist and investigate methods to streamline status reporting activities | •Assist and investigate methods to streamline processes and team performance | •Identify and coordinate Risk/Issue management | •Support onboarding of new resources | •Assist with additional project support activities as requested | | PROJECT SPECIFIC MINIMUM REQUIREMENTS | •Bachelor's Degree from an accredited college or university required. An additional four (4) years of related experience may substitute for degree. Master’s Degree preferred | •At least fifteen (15) years of related experience required | •Demonstrated experience in iterative methodologies (Agile/Scrum) | •Agile certification – SAFe Scrum Master, Certified Scrum Master or Certified Scrum Professional | •Experience developing standard operating procedures and process improvement | •Strong technical writing and presentation skills | •In-depth understanding of the software development life cycle for implementing Enterprise level systems | •Understanding of the role of software development tools and processes such as version control, defect and issue trackers, build processes, team collaboration tools | •Experience working with dispersed teams, and using online communication tools such as Skype and Microsoft Teams, or similar | •Experience working with many development teams (varied personalities and communication styles) | •Experience managing deployment processes | •Experience with Microsoft Project | •Experience developing positive customer business relationship and positive team member relationships | •Demonstrated ability to work in a dynamic environment, requiring flexibility, and excellent customer service skills | | Preferred experience: | •Experience with Rational Tools, particularly using Rational Team Concert (RTC) and training team members in using and setting up the tool | •Experience with SharePoint | •Experience working with teams that utilize Java, WebMethods, and Oracle technologies and the IRS Enterprise Standards Profile (ESP) | •Experience using the IRS Work Request Management System (WRMS) | •Experience using the IRS Toolkit Suite Command Center (TSCC) | | Additional Requirements, as per Contract/Client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus) | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.

Senior Operations Director (Hybrid Remote - New York)

Maximus is currently hiring a Senior Operations Director. This position will be responsible for the oversight and management of our non-clinical programs and will report directly the Sr. Vice President-Health Solutions and Clinical Services. The Senior Operations Director will also be responsible for strategic planning and tactical execution for organizational excellence by directing, communicating, organizing, resourcing, monitoring, performance managing and engaging a talented workforce to facilitate the delivery of customer focused, efficient and continuously improving products and services.

Client Service Rep 1 - Outreach (Must reside in Ridgecrest area of Kern County)

: Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Must be fluent in English, Bilingual in Spanish is a plus. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner. | | | | JOB RESPONSIBILITIES: | | - Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. | - Presents Managed Care Options to beneficiaries and assists them in using their health care plans. | - Assists beneficiaries in the enrollment/dis-enrollment process. | - Assists other Enrollment Service Representatives with daily management duties. | - Assists management with the training/guidance of new Enrollment Service Representative staff. | - Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | - Performs data entry for enrollment/dis-enrollments, as needed. | - Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | - Assists beneficiaries with medical exemptions and waiver inquiries. | - Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers. | - Documents daily activity accurately in Customer Relationship Management Database | - Reviews knowledge base content for accuracy and makes recommendations for improvement. | - Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work. | - Meets Field Operations minimum performance standards. | - Notifies management in a timely manner of any problems with procedural compliance using established processes. | - Reports observed quality problems and deficiencies in a timely manner. | - Makes recommendations to management for improving the quality and efficiency of work. | - Meets Production and Quality Assistance goals as defined for this position. | - Ability to work any and all assigned offices as directed by management. | - Ability to attend and promote the program during community events and health fairs as needed. | - Meets all standards established for this position as outlined in the attached performance criteria. | - Performs other duties as may be assigned by management. | | | | EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. | Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.

Senior Functional Tester

: We are seeking a Senior Functional Tester to join our team supporting our Internal Revenue Service (IRS) client. | | Location of work is remote in US. | | The Senior Tester will develop/modify, document and execute test scripts, test cases, and test scenarios based upon software requirements definition, in concert with the business process analysis and customer-driven change requests. This position utilizes testing knowledge and experience to assess and advise the Test Lead/Manager on the progress of the testing activities. The Tester will also design, develop, and deploy automated tests in a continuous build environment. This will include automated execution, automated result reporting, test data management, and defining standard processes. This position will be responsible to proactively identify build/release pipeline bottlenecks, diagnose, and resolve build failures, and discover new efficiencies. | | •Design, develop, and deploy automated tests in a continuous build environment (Jenkins) | •Identify automation, stress and performance testing needs and design the quality strategy | •Lead and/or support quality testing initiatives on high-priority issues or large projects, as assigned | •Determine test data needs, and develop utilities to support data creation, and other test pre-requisites | •Maintain reusable test data for automation scripts | •Create, execute and maintain regression test suites and other relevant quality artifacts | •Develop test strategies and plans | •Develop and execute automated test scripts for web interface and web services | •Develop and deliver verbal and written status reports | •Perform system quality assurance testing by executing test plans. | •Report, document, and track resolutions for software defects identified in the testing process using approved tools and processes | •Assist in the identification, selection, and implementation of software tools and technologies, and testing techniques and procedures that facilitates the DevOps framework | | *Position is contingent upon funding. | | Project Minimum Requirements: | •Bachelor's Degree from an accredited college or university required; an additional four years of related work experience can substitute for a degree | •At least five (5) years of relevant experience required | •Strong testing life cycle management skills | •Experience with service-oriented architecture (SOA) and large-scale distributed systems | •Working experience with developing automation test scripts. | •Excellent analytical skills, with strong attention to detail | •Demonstrated high commitment to quality | •Strong collaboration skills and desire to work in a highly collaborative environment | •Ability to independently learn new tools and new business domains | | Preferred qualifications: | •Experience testing IRS systems | •Experience on IRS software development projects | •Experience with SQL scripting | •Experience with Soap UI, JMeter | •Working experience with performance tuning and stress testing | | Additional Requirements as per contract/client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant

Remote Admin II (El Paso, TX.)

Admin II Correspondence

: This position works under close supervision and follows specific procedures or detailed instructions. The Back Office - Data Entry Operator II works from various standardized source documents to process Discharges. Work is routine and repetitive. This position requires the application of experience and judgment in selecting procedures to be followed, and searching for, interpreting, selecting, or coding items to be entered from a variety of document sources.

Supervisor - Call Center

About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. Together, we’re meeting our mission of Helping Government Serve the People through this program. About the PositionNYMC is hiring two Call Center Supervisors who will guide and lead a team of Client Service Representatives in the NYC Call Center. The Call Center unit responds to enrollment service calls, educate clients on managed care, assesses client healthcare needs and assists clients in choosing health plans. We’re seeking a supervisor who has outstanding communication skills, is able to understand and explain procedures to their team and customers and is customer-service focused to lead a team of CSRs. If you thrive as a leader and are interested in growing your career in the health services industry, then this is the organization for you. We're looking forward to meeting you! Applicant must be located in the NYS tri-state area. Position Summary- Supervises enrollment staff, including the functions associated with the call center.- Monitors the performance of assigned staff, providing feedback and education to staff to improve performance.- Assists Client Service Representatives and Lead Client Service Representatives in responding to enrollment services calls when needed.- Conducts annual home-visit inspections of assigned Telecommuting CSRs.- Some Saturday/Sunday work required. What You Will Need:College degree or equivalent combination of education, technical training or work experience considered in lieu of degree; 1 – 3 years of supervisory experience and a minimum of two (2) years of experience in a call center environment required; Ability to manage a high level of confidentiality; Proficient in Microsoft office suite; Excellent organizational, interpersonal, written, and verbal skills with the ability to effectively manage multiple channels of customer communications including phone, e-mail, Internet, Intranet and related technology.Pay Transparency Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Min: USD $51,000.00/Yr. – Max: USD $58,500.00/Yr.

: The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Scheduling Trainer Veterans Evaluation Services

Maximus is currently looking for a Scheduling Trainer to support our Veterans Evaluation Services (VES) program. The Scheduling Trainer provides support to all Scheduling Department personnel by providing guidance and instructions to schedulers’ questions or procedural changes.

: The primary responsibility of a Scheduling Trainer is to coordinate and execute training and retraining for new and existing department personnel to ensure department standards and procedures are met. The Scheduling Trainer provides support to all Scheduling Department personnel by providing guidance and instructions to schedulers’ questions or procedural changes. | Minimum 1 year scheduling experience required. | | *This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise.*

Scheduling Communication Specialist- Veterans Services

Responsible for handling incoming scheduling communications and dispersing provider and facility information to team members. Additionally help with specialized administrative functions to supplement the regional teams, Team Support Specialists and the Team Lead.

: Responsible for handling incoming scheduling communications and dispersing provider and facility information to team members. Additionally help with specialized administrative functions to supplement the regional teams, Team Support Specialists and the Team Lead. | Minimum 1 year scheduling experience required. | | *This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise.*

Manager - Training

Maximus is currently looking for a Training Manager at the El Paso, TX location. This position is responsible for developing Training Supervisors and Trainers, enforcing program goals, validating the accuracy of the program records, and communicating with senior leadership regarding site metrics and service level agreements (SLA).

Trainer I

Maximus is currently looking for a Trainer I at the El Paso TX location. This position is responsible for facilitating classroom training and providing technical expertise for both Medicare and Marketplace.

Credentialing Coordinator

: The Coordinator - Credentialing performs duties associated with the credentialing and recredentialing program for clinical staff, including verification of all necessary provider licenses and credentials information.

Specialist - Customer Advocacy

: The incumbent is responsible for responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus. The incumbent supports the Office of the Customer Advocate (OCA) with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.

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