The RPA Developer Associate is an entry level position and is an ideal role for someone looking to grow their career in the Digital Space. The purpose of this role is to support RPA development, which includes design, development, and testing. The RPA Developer Associate works with a small team of developers and reports to the Senior Architect. | | Essential Duties and Responsibilities: | • Map end-to-end business processes and identify opportunities for automation | • Design, development and testing of RPA solutions | • Assess automation opportunity from technical perspective and prioritize proposed solutions | • Participate in process reviews to ensure the highest level of process design and process understanding prior to automation | • Help anticipate, identify, track and resolve technical issues and risks affecting delivery | • Help perform detailed estimations of proposed automation process opportunities | • Help define complexity of the process in terms of Robotic Process Automation delivery | • Contribute to technical solutions, effort estimation, delivery strategy and plans | | Minimum Requirements: | • Bachelor's degree in Computer Science, Management Information Systems, Informatics, Engineering, or a related field required | • 0 - 2 years of related experience | • Knowledge and interest in software development required
Required Education:RN License; Bachelor’s Degree required | Preferred Education: Master’s Degree in Nursing or Education | | Required Experience:3+ years RN experience in medical / surgical / geriatric / LTC / ambulatory care/Home Health/Training | Preferred Experience:2+ years previous work experience in Quality and Risk Management in a hospital setting conducting peer reviews, UAS Audits; Training clinical staff | | Required Skills:Technological skills; strong analytical skills; detail and solution oriented; ability to work independently; excellent written and oral communication and presentation skills; and ability to use spreadsheet and database software. | Preferred Skills:Proficiency with technology, Microsoft Office Suite and database software | JOB RESPONSIBILITIES | | 1.Collaborates with the QA Manager and Nurse Director to maintain an effective quality monitoring program and promotes Continuous Quality Improvement (CQI). | 2.Manages Quality Assurance staff inclusive of hiring, training, evaluating and developing staff. | 3.Collects data related to all types of reviews completed by the department. | 4.Conducts various type of reviews and charts for completeness, accuracy and consistency | 5.Collects and documents report data for tracking and trending of activities and outcomes | 6.Ensures staff are provided with updates related to changes for the various types of reviews completed for the CFEEC project | 7.Acts as an advisor to Quality Assurance staff on all QA and Compliance issues related to the CFEEC project | 8.Monitors Fair Hearing activities to ensure compliance with established standards | 9.Provides training to new staff in the Quality Assurance department | 10.Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position | 11.Performs other duties as may be assigned by the Nurse Director or the QA Manager.
MAXIMUS is currently looking for Workforce Management Specialist at the Chester, VA or Phoenix, AZ location. This position manages and monitors call volume and staffing data. The Workforce Management Specialist is also responsible for updating and maintaining the WFM systems daily to ensure consistency.
This position is contingent upon award | | The Program Manager (DPM) is responsible to the Transition Director for the efficient and effective execution of the Transition contract. The Program Manager server as the overarching leader of the company’s employees and will work closely with the Contracting Officer’s Representative, Government Representatives and Transition Headquarters Staff to ensure the proper execution of the transition contract. The PM is the primary focus of the contract and is responsible for the contract staffs performance. Although not an all-inclusive listing the PM’s duties include the following: | | •Serve as point of contact with the government and manage all contract operations at the Headquarters level | •Assist in managing the contractor program and project teams for optimal program effectiveness | •Assist the PM in providing operational expertise and oversight of the Program Management Office (PMO) | •Assist the PM in providing in directing and managing PMO actions for day-to-day SFL-TAP functions to ensure all contract requirements are met | •Conduct command level briefings to government personnel and SFL-TAP stakeholders | •Implement and provide guidance to PMO staff on SFL-TAP policies and processes | •Operational program focus is primary duty | •Assist PM with direct face-to-face assistance with HRC Management Team | •Assist PM with leading PMO team to provide analysis of transition policies and its impact to SFL-TAP staff and client services while also providing workable solutions for execution to HRC and IMCOM | •Assist with guiding the contract staff IRT offering specialized courses tailored to the needs of the installation | •Assist with providing advice and guidance regarding TAPXXI | •Communicate with CIM’s, DHR’s, TSM’s, TSS’s and other government stakeholders regularly to ensure smooth execution | •Assist PM to provide advice and guidance regarding TAPXXI; Assist PM with assisting government with analyzing business’ activities, expenses, establishing goals, and communicating the strategy throughout the organization | •Assist PM with directing, defining and coordinating program issues and find workable solutions | •Assist with monitoring technical issues (TAPXXI) and preparing/analyzing specialized adhoc reports | | Education and Experience Requirements: | • Bachelor’s degree in business administration or related field | • 7+ years in a management role | • Exceptional leadership skills, time management, facilitation and organizational skills. | • Working knowledge of the SFL-TAP program | • Working knowledge of government chain of command and transition policies. | • Working knowledge of change management principles | • Applicants must successfully undergo a background investigation (National Agency Check) | • U.S. Citizen | • Ability to meet and correspond regularly with a Government counterpart. | | Preferred Qualifications: | •Master’s degree in business administration or related field | •Strong working knowledge of SFL-TAP and program requirements
Required Education | •Bachelor’s Degree from an accredited college or university or 4-6 years of directly related work experience in-lieu of degree | | Preferred Education | •Master’s degree or relevant certification | | Skills and Experience | | •At least 5 years of experience operating a large contact center of 250-500 seats preferably in the health care or government operations or similar industry | •At least 7 years of management experience, including management of managers, supervisors and other key staff | •Proven ability to improve contact center operations | •Working knowledge of contact center technology including telephony, workforce management, knowledge management and CRM | •Experience developing and maintaining call forecasts | •Proven ability to successfully lead a diverse workforce consisting of both in-office and remote workers | •Proven ability to develop and manage budget and financial forecasts; meet and exceed goals | •Ability to develops performance goals and objectives for direct reports and monitor the achievement of those goals | •Proven ability to monitor performance against key indicators established internally or by the client | •Excellent organizational, written, and verbal communication skills | •Excellent people management skills | •Strong client management skills | •Computer literacy in Microsoft programs (Excel, Project, etc.) | | Preferred Skills or Knowledge | •WFM, Cisco or similar Telephony Systems, IVR and CRM Technology | •Quality Training and Continuous Process Improvement | •Knowledge of Medicaid and Affordable Care Act (ACA) marketplaces | | | Bilingual Not Required | | POSITION INTRODUCTION | | This position will act as the Senior Director of Contact Center Operations for the MassHealth Customer Service Project, MAXIMUS Health Services Operations project. This project is operated with call centers in MAXIMUS SOA and Boston offices, this position will be based out of the Boston office. . | | JOB SUMMARY | | The Senior Director of Call Center Operations will perform as a key member of the senior management team and is responsible for meeting the performance and quality requirements for the contact center including call center operations, training, quality, and knowledge management. | | JOB RESPONSIBILITIES | | 1.Directs the day to day operations of the call center ensuring service and quality metrics are met or exceeded | 2.Manages the Call Center Training Team, ensuring that new hire and ongoing training represents training and organizational best practices and all contractual requirements are met | 3.Maintains an effective quality monitoring program that meets contract requirement, represents industry best practices, provides individual feedback and contributes to a cycle of continuous improvement in the call center | 4.Manages the call center to reflect industry best practices and achieves industry certifications such as Call Center of Excellence or others to validate the standard of performance | 5.Using organizational and industry best practices oversees the development and maintenance of an annual call forecast that serves as the foundation for staff and training planning | 6.Ensures the availability of a robust knowledge management system that has a comprehensive library of all program information, talking points and call center processes, maintains the system in accordance with contract requirements and promotes its use with CSRs as the source of information | 7.Develops department performance goals and objectives and monitor achievement of such goals and cascades them to individual team members as appropriate | 8.Propose changes in procedures and processes for improvement including a minimum of 4 quality improvement projects per contract year | 9.Identifies risks/issues and develops mitigation plans and oversees their execution | 10. Supervises the Call Center Management Team and develops the team’s performance in aggregate and individually | 11.Perform other duties as assigned
MAJOR PURPOSE | | Reporting to the Training Manager, the Training Assistant position will provide administrative support to the training team. | | ESSENTIAL JOB DUTIES | | •Provide regular updates to the training team on Learning Management System quizzes and other trainee activity during class | •Update system with all new information provided by the training team, or through the Notification emails | •Track data for reporting purposes | •Troubleshoot problems through online tutorials or communication with the vendor | •Respond to inquiries, and changes requested by the Provider Relations team | •Perform general clerical duties including photocopying, faxing, ordering supplies, preparing class packets, typing up name plates, maintaining class calendar, preparing seating chart, scheduling training classes, ensuring conference room availability (if not the training rooms) & audiovisual set-up (as needed), sending email notifications to guest speakers and trainees, completing minor edits to materials as directed by the training team, ensuring tidiness of the training rooms, and other administrative duties that arise | •Assist trainers with classroom management activities to include: recording attendance (tardiness and absences) at the start of every class and after breaks, and immediately reporting to HR, agency, or Workforce Management team while trainer is conducting the class | •Report technical issues to the Help Desk for prompt resolution | •Assist with system checks in the classroom by guiding trainees to their shadowing destinations on the floor and helping trainers reorganize classroom seating (and updating seating chart) | | EDUCATION REQUIRED | | High School diploma or equivalent | | REQUIRED KSAS | | •Good public speaker and at ease moderating large groups, skilled in adult learning, excellent organizational, interpersonal, written, and verbal communication skills required. | •At least 2 years in instruction, adult learning and/or in educational development and delivery at multiple sites using a full array of methodologies required. | | PHYSICAL REQUIREMENTS | | •Ability to walk or stand for long periods of time, for approximately 4 or more hours. | •Ability to use a computer. | •Must be able to move PCs, furniture, and training supplies to set-up classroom, if necessary.
-The Training and Outreach Manager supports projects within Maximus’s Clinical Services Division, which performs a wide array of clinical assessment services for individuals with physical and/or mental disabilities seeking Medicaid-funded services and supports. The Training and Outreach Manager provides management and execution of training and outreach materials (PowerPoints, resources, forms, live and webinar trainings) for internal and external stakeholders, performing research and analyzing efforts to create and implement a comprehensive training program. This position also assists in gathering and reporting on performance results, maintaining and organizing departmental documents, and working in collaboration with other departments to ensure outreach activities are developed and delivered effectively and efficiently. Some travel for onsite training with external stakeholders may be required. | | ESSENTIAL FUNCTIONS | 1.Designs, develops and implements training curriculum and supporting materials. | 2.Develop training schedules based on the evaluation of the need for new staff. | 3.Develop and deliver training through input and communication with the client and Project Director. | 4.Ensure Operations teams are provided with updated knowledge required for the project, which includes management of changes to scope and direction. | 5.Communicate operating policies and procedures and ensure compliance with contractual agreement. | 6.Arrange staff training on a regular and ongoing basis regarding telephone protocols and project information obtained through quality assurance monitoring. | 7.Performs other duties, as necessary or assigned by the Program Director. | | ACCOUNTABILITY | •Accountable for meeting all established training and outreach goals for the project | | | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Ability to lead and drive effective training and outreach | •Ability to work effectively in a “hands-on” management role | •Outstanding work ethic, integrity, and value system | •Excellent written and verbal communication skills | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned expeditiously | •Excellent organizational skills | •Excellent negotiation and interpersonal skills, including ability to use effective diplomacy in dealing with senior business leaders and other business parties | •Ability to work independently with minimal day-to-day supervision | •Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers | •Advanced skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred) | | Education | The job requires successful completion of a Bachelor’s degree in Education, Communications, English, or related field. Directly related work experience can be substituted for the required college degree on a year-for-year basis. | | Experience | The job requires five (5) or more years of experience in professional training setting.
MAXIMUS is seeking a Programmer Analyst II for a full-time position as part of an ongoing contract in suburban Maryland. MAXIMUS is a growing federal contracting company looking for strongly qualified people to help support our clients. | | Due to security requirements, all successful candidates will be a U.S. Citizen or Lawful Permanent Resident and must be able to obtain a public trust clearance. | | Programmer/Analyst II will provide scientific support to the Satellite Analysis Branch (SAB) which serves as the operational focal point for real-time satellite imagery products and multi-disciplinary environmental analyses in a 24X7 Operational facility. | | Will provide support in operation of new proof of concept satellite analysis techniques needed to support disaster mitigation and warning services for U.S. federal agencies and the international community. | Create real-time satellite imagery from global geostationary and polar orbiting satellites for dissemination to environmental customers; perform fire/smoke analysis. | | Job Responsibilities/Duties: | •Perform routine monitoring and analysis of weather products with use of in-house tools | •Relies on instructions and pre-established guidelines to perform the functions of the job | •Generate and distribute daily and event-based reports from satellite imagery | •Works under immediate supervision, typically reports to a supervisor or manager | •Works days, evenings, holidays and weekends. Occasional (rare) work at other facilities may be required | | Requirements: | •Bachelors in Remote Sensing, oceanography, meteorology, physics, engineering, mathematics, computer science, or other physical science discipline | •At least two (2) years of related experience | •Experience in meteorology or closely related field | •Willingness and ability to work rotating shifts on a 24x7; 365/year basis | •Deep understanding on how Windows and Linux operating systems work | •Experience with the real time weather forecasting | •Candidate must be able to work in a team environment and provide direct customer support to NWS offices | •Excellent communication skills in the English language – both verbal and written | | Desired Skills: | •Experience with Java script, xmlLinux, bash shell, perl, or python, IDL, MATLAB, HTML, or AWIPS | •Familiarity with Meteorological data formats such as bufr, grib2, McIDAS, or 1b satellite formats | •Geographical Information Systems.
This is a non-clinical Quality Data Analyst position that will provide support to the Conflict Free Evaluation and Enrollment Center (CFEEC) Program in New York City, NY. The incumbent must have experience generating reports utilizing MS Excel and MS Access.
The QA Analyst will provide support to the CFEEC Program in NYC. | | Required EducationBachelor's degree | | Required Experience | | 3+ years of related experience; work experience in a quantitative position in health or human services field | Preferred ExperienceDevelops and facilitates inter-rater reliability projects for clinical and quality staff. | | Required Skills | •Strong analytical and problem-solving skills; | •Excellent written and oral communication skills | •Ability to work independently and as a team member; | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment; | •Ability to successfully develop, understand, evaluate and, execute many complex processes and tasks simultaneously; | •Demonstrated ability to use logic and reasoning to identify solutions, conclusions or approaches to problems; | •Excellent attention to detail; expert level at Microsoft Excel and working ability with other Microsoft programs; | •The ability to quickly learn and assimilate to new technology | •Demonstrated ability to successfully prioritize work within broad policies and objectives | •Adaptable and responsive to changing priorities | •Ability to embrace change and quickly adapt desired | | Travel:Regular office travel required, occasional travel may be required
Responsible for providing human resources support including but not limited to company policies, recruiting, onboarding, providing employment law expertise, and solving employee relations problems: (e.g., investigations, mediations, progressive discipline, employment terminations, etc.).
This position is contingent upon award | | This position is to lead an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will hold overall accountability and responsibility for contract transition, operations and maintenance, technology and operational enhancements, technology modernization, fulfillment of all contract terms and requirements and continuous improvement. | | The Senior Technical Program Manager (PrgM) is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The program manager serves as a liaison between clients, other stakeholders and the Maximus. Overall the ideal candidate will lead a program with the following primary components: | •Legacy system SDLC and operations and maintenance | •Date Center Operations | •Outreach and Help Desk Operations | •Data Management and Sharing | •Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud) | | Essential Job Duties: | •Program financial management and adherence to Maximus targets | •Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements. | •Ensure consistency and compliance with all company and program business rules as well as performance standards | •Promote effective partnerships in a multi-contractor environment | •Lead and champion systems modernization while maintaining the legacy systems | •Facilitate effective data management and data sharing across a large stakeholder base | •Provide responsive customer service through the program help desk | •Maintain system security and data confidentiality standards | •Oversight for the continuity of operations as part of maintenance approach and modernization strategy | •Oversee the quality and timeliness of contractually-required reports and deliverables | •Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans | •Develop performance goals and objectives for senior managers. Work with project leadership to develop performance goals for staff and monitor the achievement of those goals. | •Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly | •Provide direction to team members and resolves problems in a timely and professional manner | •Facilitate communication on project status, to include applicable corrective and preventive actions to leadership | •Follow processes and operational policies to ensure project budgets and related financial schedules meet corporate requirements | •Oversee Subcontractor performance, provide status reports and assessments internally | •Develop, modify and execute project policies, ensuring all project team members are in compliance | •Champions risk and issue management, and participates in mitigation and contingency actions to address the risks | •Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams | •Perform other duties as assigned by leadership | •Lead and manage the prioritization of changes and continuous improvement | | Education and Experience Requirements | •Bachelor's Degree from an accredited college or university required; Master's Degree preferred | •At least seven (7) years of related work experience required | •At least seven (7) to ten (10) years’ experience with managing and leading Federal projects | •Knowledge of Application Operations and Maintenance and ITSM practices and principles | •Knowledge of Federal contracting process | •Demonstrated ability to successfully manage teams serving different functions | •Broad applied knowledge and experience with methods and standards of IT application development and program service delivery | •Deep knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices | •Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance | •Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects | •Expertise in working with subcontractors to meet contract goals and objectives | •Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc. | •PMI Project Management Professional (PMP) Certification required | •Required experience managing large projects following a traditional/waterfall SDLC methodology | •Experience with IBM Mainframe operations preferred | •Experience with Mainframe modernization preferred | •Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred | •Experience with Agile development methodologies (such as SAFe, Scrum) preferred | •Experience with dispersed multi-location teams (including subcontrators) | •Experience managing an operations and/or development program with an annual contract value above $20 Million required | •Experience with Earned Value Management preferred | •Experience with ITIL Certification preferred | •Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders | •Experience with CMMI and other Quality frameworks preferred | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently
-Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information. | -Utilize standard technology such as telephone, email, and web browser to complete work tasks . | -Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers. | -Assist caller with filling out online application and submitting it electronically to the provider for processing. | -Refer escalated calls as needed to Supervisor. | -High School Diploma or GED required. | -6 months to 2 years of relevant work experience required. | -Proficient in the use of Microsoft Office Products. | -Ability to speak and read English clearly, professionally, and fluently. | | -Must be a U.S. Citizen. | -Must be able to pass a credit check. | -Must be able to pass a background check.
As part of the COVID-19 Contact-Tracing Project for Pima County, AZ, the Field Investigator is responsible for doing field work by visiting patients in-person (at their door) that have tested positive for COVID-19. Utilizing PPE, and in small teams, the investigator will approach their door, but will not have to enter the patient’s home. The purpose of the visit is to connect the patient to a virtual case investigator to have them complete a survey pertaining to any symptoms they may be having as well as find out who else the patient may have been in contact with prior to developing symptoms. The individual will be provided with a company-supplied tablet and PPE equipment.
The Privacy - Manager will be primarily responsible for reviewing Request for Proposal (solicitation for service or product) documentation to ascertain privacy requirements, identify potential privacy risks and mitigations, and prepare Business Review Committee (BRC) risk assessments in coordination with Director- Privacy. The Privacy-Manager will review subcontracts, business associate agreements, data use agreements and other documents for privacy compliance requirements. The Privacy-Manager is responsible for drafting website privacy statements. In conjunction with the Information Security Office, the Privacy Manager will prepare privacy impact assessments and privacy controls for system security plans. The Privacy-Manager will respond to privacy inquiries submitted to the Privacy Official Office. The Privacy-Manager will maintain current knowledge of Federal and State privacy laws, rules, and regulations. | Homebased negotiable. | | Essential Duties & Responsibilities: | •Review Requests for Proposals / solicitation requests for privacy requirements | •Review subcontracts, business associate agreements, data use agreements, and other contract vehicles for privacy requirements | •Draft website privacy statements | •Respond to Privacy Inquiries submitted to the Privacy Official Office | •Conduct Privacy Impact Assessments | •Serve as privacy resource for Business Review Committee and management | •Generate reports or routine metrics to privacy leadership team | •Assist with maintaining up-to-date privacy policies and procedures for Privacy team | •Performs other duties as may be assigned by management | | Requirements & Qualifications: | •Bachelor’s degree required or equivalent combination of education or work experience considered in lieu of degree with 3 years of people management experience and 5 years of experience in related field | •Juris Doctor (J.D.) required (bar admission strongly preferred) | •Working knowledge of US privacy laws required including HIPAA and CCPA; GDPR knowledge preferred. | •IAPP certification preferred; required within six months of hire | •Ability to read and interpret regulatory laws and contracts with ability to translate complex regulatory requirements into practical operations advice | •Strong organization, attention to detail, analytical skills and problem-solving capabilities with excellent interpersonal, written, and verbal communication skill | •Ability to manage multiple priorities in a fast-paced, organizationally complex, deadline-oriented work environment | •Ability to work as a team member and independently | •Advanced level of proficiency in Microsoft Office (e.g., Word, Excel, One Note and Visio)
The Trainer will be responsible for developing operational training materials, work instructions and desktop procedures in collaboration and communication with senior leadership, training staff, management, and other program stakeholders. The Trainer will conduct training sessions for new employees, employees being cross-trained, or employees requiring remedial training. | | Essential Job Duties: | •Manage collaboration with stakeholders to perform needs analysis, develop learning objectives, and design and develop training materials | •Create and organize training sessions and deliver instructor-led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace | •Develop and implement training programs and materials to ensure business requirements are met for effective operation of programs | •Ensure the operations staff are provided with up-to-date knowledge of project-related updates, processes, and procedures | •Design and develop training curriculum and manage training sessions and schedules | •Coordinate logistics and determine resource readiness for instruction events including materials, scheduling classes, reserving classrooms, and preparing workstations, collection and entry of training data | •Maintain records of training activities, participant progress, and program effectiveness, and ensure all training documentation, records, reports, and data is completed accurately and on time | •Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes | •Ensure all staff are sufficiently trained on all procedures and updates | •Ensure procedures are managed and updated timely | •Perform other duties as assigned | | Education and Experience Requirements: | •Bachelor’s degree from an accredited college or university or equivalent experience in a related field (Instructional Design, Curriculum Development, Learning and Development) preferred | •At least two (2) to four (4) years of related experience required | •Six months experience in the project preferred | •Experience providing training on processing applications, appeals, invoices, change request forms, etc. preferred | •Ability to apply a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, or lectures to real-world situations and debrief activities to arrive at learning outcomes | •Strong verbal and written communication skills with ability to listen actively, question, and respond appropriately to all participant questions and provide feedback | •Excellent time management, organizational and analytical, and multi-tasking skills to manage learning events and achieve learning objectives | •Experience with evaluating impact of training and making adjustments to continuously improve quality of sessions | •Demonstrated knowledge of adult learning theory and application | •Experience developing curriculum | •Strong presentation skills: ability to present articulately and confidently under all circumstances | •Proficient in the use of Microsoft Office products | •Experience with Learning Management Systems | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Experience supporting the production of procedures for Government approval | •Ability to work well independently or in a team environment | •Ability to quickly grasp and adapt to new concepts | | Additional Requirements as per Contract/Client: | • U.S. Citizenship
POSITION SUMMARY: The Business Analyst / Tester will review, analyze, and test enhancements, policy driven changes, and defect corrections on a production Medicaid Provider Data Management System. Tasks will include working directly with client and operational subject matter experts on system analysis, documenting functionality and process changes, and validating application releases. Medicaid program and system experience are highly desired. | | JOB RESPONSIBILITIES: | •Evaluating business processes | •Work closely with clients, technicians, and managerial staff | •Perform system integration and user acceptance testing | •Analyze, document and clarify system business requirements | •Create Functional Design Documents for system enhancements | •Assist with scope and implementation schedules for product releases | •Maintain system documentation | •Interact with state clients and operational subject matter experts regarding system status and day-to-day processing | •Support user staff with analysis and resolution of issue reports | •Analyze complex data and measure outcomes | •Coordinate with technical staff to sufficiently understand technical requirements, specifications, and processes | •Other duties as assigned by management | | EDUCATION AND EXPERIENCE REQUIREMENTS: | •A minimum of a bachelor’s degree or four years related work experience | •Two years of direct experience as a business analyst in design, development, testing, and implementation of software | •Knowledge of Medicaid and provider enrollment business processes | •Strong understanding of system testing metrics, best practices, and methodologies | •Experience working with State government clients in the Medicaid systems domain preferred | •Strong interpersonal skills | •Excellent organizational, interpersonal, verbal, and written communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently
-Perform cost allocation and cost of service studies for state and local governments. | -Support projects/initiatives by analyzing costs or processes and procedures for government agencies. | -Produces project deliverables that meet and exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames. | -Gathers necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, general ledgers, and general office correspondence), analyzes accounts, and prepares reports documenting findings of such analysis. | -Facilitates meetings or conducts interviews with customers (internal and external), clients, teammates as needed based on project assignments. | -Analyze complex data and identify patterns, recommend actions, and measure outcomes | -Participates in client meetings; develops trust, credibility, and strong client relationships; and seeks opportunities to add value above and beyond competitors. | -Achieves and/or exceeds client satisfaction metrics that will increase satisfaction annually. | -Manages the activities of projects in accordance with MAXIMUS established polices and procedures. | -Performs other duties as may be assigned by management.