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The Customer Service Representatives supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by screening all overseas incoming VES calls, to facilitate effective and timely communication with veterans, service members and providers regarding VES exams. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
About MaximusMaximus is a global organization that partners with national, state and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About the New York Independent Assessor (NYIA)The New York Independent Assessor (NYIA) is a program for New York State Medicaid consumers who want to receive community-based long-term care services and support. An NYIA nurse meets with these individuals to assess how their care needs affect their daily lives. The results of this assessment determine whether these individuals qualify for these services under their Medicaid coverage. Maximus administers this program for the State of New York. Must be a resident of the New York tri-state area. Job OverviewNYIA is hiring for a Regional Nurse Manager who will guide and lead a team of Nurse Evaluators in Nassau County and Suffolk County. The Regional Nurse Manager will oversee the training and development of Nurse Evaluators. Reviews clinical documentation for completeness, accuracy, and consistency for an assigned group of Nurse Evaluators. Must HavesYou’ll need to have a Bachelor's Degree from an accredited college or university. At least four (4) years of RN experience in medical/surgical/geriatric/LTC/ambulatory care equivalent with at least two (2) years of supervisory experience. You’ll bring strong leadership skills, as well as demonstrate great communication skills. An unexpired NY State ID (Non Driver's ID will be accepted), unexpired NYS RN License and UAS experience are required. Salary Range$96,000 - $116,000
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionNYMC is hiring a Sr. Quality Assurance Coordinator. In this role you will, - Monitor phone calls and provide coaching to the staff- Work on assignments that are moderately difficult, requiring judgement in resolving issues- Understand implications or work and makes recommendations for solutions- Communicate on complex or sensitive issues or draft such responses for supervisor or team lead What You Will Need:- At least 2 years of Quality Assurance experience- Recoomended that you have experience working in the New York Medicaid Choice programs Home Office Requirements:- Cell Phone: Candidates must have their own cell phone- Computer Equipment: Will be provided company-issued computer equipment- Internet: Reliable high-speed internet service with 100 Mbps download speedPay Transparency Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Min: USD $42,000.00/Yr. – Max: USD $58,000.00/Yr.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. Job Duties: - Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.- Develop work schedules and assign duties to direct report personnel to ensure efficiency.- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.- Discuss job performance concerns with employees to identify causes and impacts.- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks.- Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports.- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types. - Provide coaching on a regular basis, - Participate in meetings and recommend changes to policies and procedures.- Assume leadership responsibility for departmental tasks and contact center activities as required.- Support and enforce contact center expectations.- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.- Assist direct reports with escalated issues or cases as needed. Education and Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of two (2) years of experience in a call / contact center environment required.- Must have high-speed internet (minimum of 20 mbps) to work from home / remotely.- Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)- Ability to maintain a high level of confidentiality.- PC skills, including experience with Microsoft Office applications required.- Excellent organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to work as a team member, as well as independently.- Must be able to remain sedentary for extended periods of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.- Must be able to certify in functions being trained.- May be required to work scheduled holidays, overtime, and weekends.- May be required to pick up equipment at the nearest Maximus location Additional Requirements as per contract/client: - Must reside in the U.S.- Must be a U.S. citizen.- Must be able to pass a criminal background check.- Must not be delinquent or in default on any federal student loans.- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.- Must live within 1 hour driving distance of our site in Houston, TX.