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Search Results Page 9 of 19

Job Locations US-Remote
Requisition ID 2022-81365
The Customer Service Representatives supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by screening all overseas incoming VES calls, to facilitate effective and timely communication with veterans, service members and providers regarding VES exams. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.   
International Communication center agents are responsible for screening all overseas incoming VES calls, to facilitate effective and timely communication with veterans, service members and providers regarding VES exams. Research VBMS when needed to locate updated contact information for INTL Communications. | Spanish/English bilingual fluency desired
Job Locations US-Remote
Requisition ID 2022-82762
The Information Security Director role is a mid-level management role that is responsible for ensuring the security posture for the U.S. Federal segment and to support business growth and maintenance of effective and scalable technical cybersecurity environment.
Job Locations US-Remote
Requisition ID 2022-82781
The Director of Human Resources is responsible for partnering with business leaders to ensure the development and delivery of strategic HR processes and tactical solutions to support business development, team member acquisition, engagement, development and retention, and overall organizational effectiveness. | | Essential Duties / Responsibilities: | | | •Acts as a key advisor to Vice President, Project Directors, and senior leadership team. Participates on leadership team for the development and execution of business strategies and goals. | •Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values. | •Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives. | •Directs recruitment, staffing and onboarding to attract a talented, diverse workforce and ensure compliance with MAXIMUS policies, federal and state laws including USDOL, EEOC, OFCCP and NYSDOL. | •Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change. | •Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances. | •Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations. | •Accomplishes special project results by identifying and clarifying issues and priorities, communicating and coordinating requirements, expediting fulfillment, evaluating milestone accomplishments, evaluating optional courses of action, and changing assumptions and direction. | •Leads compensation processes for internal equity, external competitiveness and differentiation through pay for performance including Focal Point and Bonus programs. | •Participates in the development and administration of benefits programs, compliance initiatives, HRIS and reporting functions. | •Develops and implements communication programs designed to engage the workforce to focus on key strategies and priorities. | •Develops and implements employee relations, performance management and succession plans for organizational effectiveness. Coaches and counsels leadership on policy matters and investigates and advises on compliance issues. Leads separation process. | •Leads employee health and safety processes for positive outcomes and oversees compliance with OSHA, Workers’ Comp and Disability programs. | •Manages Human Resources Team to meet and exceed organizational objectives. Utilize competency-based models to develop, evaluate and compensate Human Resources staff. | •Identify, develop, and analyze critical employee information reports to identify employee related trends and solutions important in achieving business goals. | •Ensures the accuracy of Workday, iCIMS and other human resources tools by working closely with corporate Human Resources. | •Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. | •Identifies critical human resource and organizational issues and takes appropriate actions to develop and implement solutions. | •Responsible for adhering to established safety standards. | •Meets all standards established for this position as outlined in the attached performance criteria. | •Perform other duties as may be assigned by management. | | Requirements: | | | •Bachelor’s degree from an accredited college or university or equivalent experience | •Advanced degree preferred. Preferred field of study in human resources, management, or organizational development. | •10 years of related human resources experience | •10 years of leadership/management experience | •5-10 years of experience working with clinical based programs preferred | •5-10 years of experience working in a call center-based environment preferred | •5-10 years of experience working with companies that engage in telecommuting programs preferred | •5-10 years of experience working directly with Clinical Managed Service Providers and utilizing as a staffing partner model. | •Ability to work in a team environment, problem solving at both the management and employee levels, multi-tasking, setting priorities and ability to work under pressure in a fast-paced environment | •Ability to establish strong relationships with management and influence same to take action on human resources initiatives | •Fundamental understanding of business acumen and financial terms, processes, and objectives | •Strong analytical, writing and communication skills required | •Solid communication and interpersonal skills | •Proficient in Microsoft Office Suite | •SPHR or PHR Certification preferred
Job Locations US-Remote
Requisition ID 2022-82424
This role supports the Health South state projects for Florida, North Carolina, Georgia and South Carolina and is a member of the Health South HR team. This role will provide HR generalist support and analyst support. Work type will support analysis, share point & smart sheet builds/maintenance, automation and reporting. Focus will be on internal client HR support, process improvement and change management for multiple projects
Job Locations US-NJ-Princeton
Requisition ID 2022-82706
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.
Job Locations US-NY-New York
Requisition ID 2022-82502
About MaximusMaximus is a global organization that partners with national, state and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About the New York Independent Assessor (NYIA)The New York Independent Assessor (NYIA) is a program for New York State Medicaid consumers who want to receive community-based long-term care services and support. An NYIA nurse meets with these individuals to assess how their care needs affect their daily lives. The results of this assessment determine whether these individuals qualify for these services under their Medicaid coverage. Maximus administers this program for the State of New York.  Must be a resident of the New York tri-state area.   Job OverviewNYIA is hiring for a Regional Nurse Manager who will guide and lead a team of Nurse Evaluators in Nassau County and Suffolk County. The Regional Nurse Manager will oversee the training and development of Nurse Evaluators.  Reviews clinical documentation for completeness, accuracy, and consistency for an assigned group of Nurse Evaluators. Must HavesYou’ll need to have a Bachelor's Degree from an accredited college or university.  At least four (4) years of RN experience in medical/surgical/geriatric/LTC/ambulatory care equivalent with at least two (2) years of supervisory experience.  You’ll bring strong leadership skills, as well as demonstrate great communication skills. An unexpired NY State ID (Non Driver's ID will be accepted), unexpired NYS RN License and UAS experience are required. Salary Range$96,000 - $116,000
Job Locations US-TN-Memphis
Requisition ID 2022-82710
The Fatherhood & Family Strengthening Supervisor is responsible for supervising, evaluating, training, developing, and counseling Fatherhood & Family Strengthening Case Managers.
Job Locations US-TN-Memphis
Requisition ID 2022-82711
Trainer will be responsible for training new staff and developing training materials and resources. The Trainer will need to partner with external and internal partners for the program.
Job Locations US-TN-Memphis
Requisition ID 2022-82715
QA Specialist is responsible for monitoring, evaluating and directing staff member on the quality of work performed as measured against project standards, contractual requirements and performance measures.
Job Locations US-DC-Washington
Requisition ID 2022-82651
The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.
Job Locations US-NJ-Princeton
Requisition ID 2022-81895
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | The Digital Delivery Manager is a client facing role that is responsible for managing work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within the Maximus field operations. This role is responsible for the day-to-day management of digital projects and digital team members. The Digital Delivery Manager will be working closely with the Digital Delivery Lead to lead and manage engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes. | | The Digital Delivery Manager must be able to guide on agile best practices and be able to serve as a Scrum Master, if required. They must have demonstrated ability to “tweak” agile best practices beyond text-book definitions to align to and complement our existing organizational and operational nuances, understanding that one size *does not* fit all. At times, the Digital Delivery Manager will also be asked to act as an agile mentor or coach to operational teams and operational leadership. | | Requirements: | •Demonstrate strong stakeholder management to achieve project objectives | •Ability to manage and direct a team to achieve project objectives | •Ability to interact with stakeholder both within and outside of immediate team to achieve results | •Ability to develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget | •Ability to work with multiple teams, consolidate updates, and communicate progress, risks & issues, and mitigation plans to the client | •Ability to predict and identify issues and perform advanced risk mitigation | •Ability to drive and execution vision and goals of the team | •Strong communication skills, both written and verbal | •Ensure quality standards for all deliverables | •Scrum Master certification preferred but not required | •Hands-on experience in both individual contributor and management roles within a team executing using agile, waterfall, and hybrid delivery methodologies | •Foster an environment that promotes self-organized teams | •Coach team members and mediate through problems | •Ability to facilitate sprint planning meetings with scrum team and Product Owner | •Ability to organize and facilitate sprint demo meetings | •Ability to facilitate daily stand-ups | •Ability to conduct and facilitate sprint retrospectives | •Ability to create and communicate project status reports | •Ability to document areas of improvement and action items coming out of the sprint retrospectives | •Ability to work with Product Owner(s) to keep the backlog(s) groomed | •Ability to maintain and report on relevant sprint metrics | •Shield the team from interruptions and distractions and resolve impediments | •Work with onshore, offshore, and distributed teams | •Travel: Ability to travel as required | | Qualifications: | •Bachelor’s degree required | •Minimum 3-5 years of experience in program management role with Waterfall and Agile methodologies | •Experience with software project management and/or program management | •Experience with practicing agile delivery methodologies | •Experience managing and leading the work of others | •Experience with working with nearshore, offshore, and working in a distributed team | •Experience in a variety of “digital” technologies | •Experience working with clients, customers, and stakeholders
Job Locations US-NJ-Princeton
Requisition ID 2022-82667
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | The Digital Delivery Lead is a key stakeholder facing and internal leadership role that is responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more Maximus field operations. The Digital Delivery Lead is responsible for leading engagements from late-stage opportunities to successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes. This role is responsible for the day-to-day leadership of deployed digital team members within an operation and also fostering and maintaining high-level stakeholder relationships throughout the engagement. The Digital Delivery Lead provides thought leadership to stakeholders in solving program/project management problems and by identifying areas for continuous improvements. | | Requirements: | •Ability to lead, motivate and direct a team | •Demonstrate strong stakeholder management to achieve project objectives | •Ability to interact with stakeholder both within and outside of immediate team to achieve results | •Ability to develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget | •Ability to work with multiple teams, consolidate updates, and communicate progress, risks & issues, and mitigation plans to the client | •Ability to predict and identify issues and perform advanced risk mitigation | •Ability to drive and execution vision and goals of the team | •Identify additional opportunities and work with internal team to shape solutions | •Strong communication skills, both written and verbal | •Ability to find solutions to all sorts of challenges: technical, organizational, and personal | •Scrum Master certification preferred but not required | •Hands-on experience in both individual contributor and leadership roles within a team executing using agile, waterfall, and hybrid delivery methodologies | •Travel: Ability to travel as required | | Qualifications: | •Bachelor’s degree required | •Minimum 8-10 years of experience in program management role with Waterfall and Agile methodologies | •Experience with software project management and/or program management | •Experience with practicing agile delivery methodologies | •Experience managing and leading the work of others | •Experience with working with nearshore, offshore, and working in a distributed team | •Experience in a variety of “digital” technologies | •Experience working with clients, customers, and stakeholders
Job Locations US-NJ-Princeton
Requisition ID 2022-79621
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | The Senior Product Owner role is responsible for understanding the needs of Digital Solution's customers, the capabilities of the product, and how the two intersect to deliver value within the digital transformation space. This role is responsible for capturing customer requirements and priorities and presenting them to a software delivery team for commitment. In this capacity, this role serves as the "customer proxy" to ensure the product delivered meets the customers' needs. This role may provide coaching or direction to others on the team but does not have direct management responsibilities.
Job Locations US-NJ-Princeton
Requisition ID 2022-80824
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | As a part of our Digital Technology organization, the Full Stack Development Manager has several responsibilities. The first responsibility is to provide high-quality products. This goal will be achieved by delivering results to the project team, customer, or market. From definition of initial project scope to deploying the product to customer sites, the Development Manager will be expected to ensure that the development team is able to work efficiently by ensuring they have clear short term and long-term goals. The Development Manager will need to be comfortable prioritizing goals and delegating out to the team; occasionally checking quality control that builds are at optimal standards and practices. | | The Full Stack Development Manager is expected to be hands on, demonstrate technical excellence and engineering principles, experience in cloud-native solutions, team coaching and mentorship, and the ability to interact with both technical and non-technical stakeholders. | | Ideally, the Full Stack Development Manager should be well versed in the following technologies: React JS, Spring Boot Java, AWS Lambda Functions, Adobe Experience Manager, Native iOS, Native Android.
Job Locations US-NJ-Princeton
Requisition ID 2022-82681
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | Essential Duties and Responsibilities: | •Responsible for the architectural integrity of the program and maintaining the enterprise vision of the solution from a technical and business perspective. | •Ensure that opportunities are identified and is a liaison between the functional and business groups to ensure that these opportunities are realized. | •Responsible for the business/technical solution and guiding what should be done within the program to ensure alignment with the enterprise strategy. | •Provide technical design, prototype development, and support to program management in the initiation, design, development, implementation, maintenance and management of service- based enterprise architecture. | •Ensure adherence to the standards and solution. | •Lead enterprise architecture analysis, evaluation, design, integration, documentation, and development. | •Serve as technical liaison between program management and development stakeholders. | •Make key architectural decisions required of the enterprise technical platform and supporting technologies. | •Evaluate projects from a business and technical perspective, ensuring that planned development methodologies are appropriate and in line to support enterprise goals. | •Partner with leaders to provide enterprise solutions that are calculable, adaptable and in synchronization with evolving business requirements. | •Contribute to technical requirements and input to work plans, schedules, project estimates, resource plans and status reports. | •Ensure adherence to quality standards and technical reviews for enterprise architecture deliverables. | •Work to align enterprise IT strategy with business goals and objectives and the enterprise strategy. | •Actively support IT governance as it relates to alignment to the business, evaluation of technology trends, enterprise architecture models, alignment of IT strategy initiatives, enterprise architecture guiding principles and standards. | •Analyze technology industry and market trends to determine potential impact to enterprise services. | | Minimum Requirements: | •Typically requires an advanced technical degree and a minimum of 12 years in progressively responsible positions. | •Individual contributor who oversees large, technically complex projects. | •Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. | •Position is recognized as a subject matter expert within a particular discipline. | •Some barriers to entry exist at this level (Sr Executive approval). | •Knowledgeable of emerging trends and may contribute to and influence best practices within discipline. | | The right candidate for this role would have following skills: | •Overall good experience of systems integration and architecture | •In-depth experience in the areas below (experience in all areas below are not required) | o N-tier Enterprise Application | o Multi-tier Web Application Development and Deployment using ReactJS/Node, Java, Java Spring, Docker, NoSQL, RDBMS, Container orchestration e.g Kubernetes | o Mobile technologies such as Android and iOS | o AWS Cloud Technologies – AWS Lambda, Gateway, SQS, SNS, AWS SageMaker | •Ability to articulate big picture to executives as well as help developers troubleshoot problems | •Ability to formulate solutions to technical problems and to write technical stories for developers to implement | •Ability to write technical whitepapers and content for RFI, RFP | •Ability to research current and emerging technologies and create Proof-of-Concepts to demonstrate to our customers | •Competent in writing papers, creating diagrams, and hands-on with coding
Job Locations US-NY-New York
Requisition ID 2022-81482
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.  We're proud that over the past twenty years NYMC has grown and expanded across the state.  To date, we have helped millions of New Yorkers access the health services that best fit their needs.  We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionNYMC is hiring a Sr. Quality Assurance Coordinator. In this role you will, - Monitor phone calls and provide coaching to the staff- Work on assignments that are moderately difficult, requiring judgement in resolving issues- Understand implications or work and makes recommendations for solutions- Communicate on complex or sensitive issues or draft such responses for supervisor or team lead What You Will Need:- At least 2 years of Quality Assurance experience- Recoomended that you have experience working in the New York Medicaid Choice programs Home Office Requirements:- Cell Phone:  Candidates must have their own cell phone- Computer Equipment:  Will be provided company-issued computer equipment- Internet:  Reliable high-speed internet service with 100 Mbps download speedPay Transparency Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Min: USD $42,000.00/Yr. – Max: USD $58,000.00/Yr.
Job Locations US-Remote
Requisition ID 2022-82617
The Foundation Engagement Specialist is responsible for supporting all engagement with the Maximus Foundation’s initiatives, the grantmaking process, and corporate giving requests.
Job Locations US-Remote
Requisition ID 2022-82693
We are seeking a Sr. Informatica Developer to join our team supporting an Internal Revenue Service (IRS) client. | | The Sr. Informatica Developer will be responsible for the development of ETL (Extract, Transform and Load) code. The candidate will collaborate with IRS teams to design and develop ETL code to load large amounts of data from other IRS internal data sources. | | •Design/Develop ETL Interface using Informatica tool. In addition, implement an Informatica based ETL solution fulfilling stringent performance requirements. | •Develop/Implement the coding of Informatica mappings for different stages of ETL. Move staging table to the target table. | •Design, code, unit test ETL packages, triggers, and stored procedures, views, SQL transactions | •Understand and comply with development standards and SDLC to ensure consistency across the project. | •Design and develop Informatica PowerCenter mappings including transformations, mappings, mapplets, workflows, workflow monitor | •Utilize Informatica repository manager, designer, workflow manager & workflow monitor, to manage and administer ETL jobs | •Design, schedule, execute and monitor ETL jobs, including necessary exception handling & balance and control measures | •Perform troubleshooting, debugging, and performance tuning | •Create, test and refine SQL queries to support data profiling and data management | •Support installation, upgrades, and testing of Informatica components. | •Perform data profiling, data standardization, data transformations, data loads. | •Perform detailed data profiling and end-to-end data management analysis to understand data issues, and to identify potential options to resolve issues. | •Support phases of the project lifecycle including requirements gathering, analysis, design, development, testing, deployment, support, and documentation | •Analyze, document and define data management processes, both batch and real-time. | •Evaluate data management and data governance practices to provide options and recommendations. | •Create clear deliverable materials for a range of recipients including technical teams, business teams, project leads and executives. | | Location of work is remote in US. Candidates will ideally be within driving distance to IRS Federal Buildings in Austin, TX, Farmers Branch, TX or Lanham, MD. Local candidates may attend meetings occasionally at the IRS facility. | | *Positions are contingent on funding. | | Project Specific Qualifications: | •Bachelor's Degree in Information Technology or related field from an accredited college or university required; an additional four (4) years of related work experience can substitute for a degree | •At least five (5) years of relevant experience required | •Experience with Informatica Power Center | •Advanced experience with Informatica Power Exchange, Control-M | •Strong experience with ETL development and process from diverse data sources | •Experience with data modeling concepts | •Experience in development, maintenance, and enhancement of Informatica Mappings, Work-flows, and processes | •Good verbal and written communication skills | •Ability to interface with all levels of management | •Ability to perform complex tasks with minimal supervision and guidance | •Excellent time management, scheduling and organizational skills | •Ability to work well independently or in a team setting | •Preferred experience: Knowledge of IRS business systems and data | | Additional requirements as per Contract/Client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant
Job Locations US-Remote
Requisition ID 2022-82649
  A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. Job Duties: - Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.- Develop work schedules and assign duties to direct report personnel to ensure efficiency.- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.- Discuss job performance concerns with employees to identify causes and impacts.- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks.- Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports.- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types. - Provide coaching on a regular basis, - Participate in meetings and recommend changes to policies and procedures.- Assume leadership responsibility for departmental tasks and contact center activities as required.- Support and enforce contact center expectations.- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.- Assist direct reports with escalated issues or cases as needed. Education and Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of two (2) years of experience in a call / contact center environment required.- Must have high-speed internet (minimum of 20 mbps) to work from home / remotely.- Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)- Ability to maintain a high level of confidentiality.- PC skills, including experience with Microsoft Office applications required.- Excellent organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to work as a team member, as well as independently.- Must be able to remain sedentary for extended periods of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.- Must be able to certify in functions being trained.- May be required to work scheduled holidays, overtime, and weekends.- May be required to pick up equipment at the nearest Maximus location Additional Requirements as per contract/client:  - Must reside in the U.S.- Must be a U.S. citizen.- Must be able to pass a criminal background check.- Must not be delinquent or in default on any federal student loans.- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.- Must live within 1 hour driving distance of our site in Houston, TX.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-Remote
Requisition ID 2022-82666

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