MAXIMUS

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 9 of 23

Job Locations US-TX-Houston
Requisition ID 2022-71904
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • Performs other duties as may be assigned by management | | Requirements: | - Required to drive within region assigned | - May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | - Provide customer service inbound support via telephone when needed to assist the EB Call Center department | - High School diploma, GED, or equivalent certification | - Bachelor’s degree in social work preferred. DSHS Community Health Worker certification preferred. | - Two years of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred | - Bilingual preferred
Job Locations US-TX-Houston
Requisition ID 2022-71903
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • Performs other duties as may be assigned by management | | Requirements: | - Required to drive within region assigned | - May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | - Provide customer service inbound support via telephone when needed to assist the EB Call Center department | - High School diploma, GED, or equivalent certification | - Bachelor’s degree in social work preferred. DSHS Community Health Worker certification preferred. | - Two years of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred | - Bilingual preferred
Job Locations US-VA-Arlington
Requisition ID 2022-72011
This role is dedicated within the outreach support team. This role will help support the Systems Join Working Group (ICSJWG) spring and fall meetings as well as the quarterly Cyber Info Sharing and Collaboration Program Advanced Threat Technical Exchange. You will manage event logistics – from strategy to delivery, as well as developing after action reports (AAR) - specific to support the Industrial Controls. | | Key Responsibilities: | | •Develop ICSJWG work plans and track milestones and timelines for meetings simultaneously. | •Coordinate logistics, including set up and arranging transcription and a summary of the meeting as assigned. | •Oversee and facilitate all aspects of meeting planning | •Work with designers on creating and editing materials for ICSJWG | •Provide support for virtual conference including coordination of pre-conference needs, all day of needs, and follow up needs for reporting and lessons learned | •On site/virtual management of planning meetings | •Provide input and recommendations for upcoming plans and outreach activities | •Work closely with communications, customer engagement and cybersecurity team to coordinate and manage activities for ICSJWG | | Required Qualifications: | | •4+ years of relevant experience in project management, preferred in the cybersecurity community. (THIS IS A GUESS BECAUSE THERES NO REQUIREMENT) | •A strong communications leader able to manage day-to-day tasks independently. | •Ability to easily communicate with senior government clients, lead discussions, and confidently discuss project status and propose solutions | •Demonstrated experience in working with clients to develop clear expectations, roles, and requirements for short and long-term projects | •Excellent oral and written communication/presentation skills | •Demonstrated experience with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Project. | •High-level proficiency with Excel (worksheets, formulas, analytics) and PowerPoint is required. | •Desired but not required: | oExperience in the federal government sector | oExperience supporting DHS programs or initiatives | oAbility to apply knowledge of cybersecurity concepts, policies, and procedures is a plus | •Customer service orientation with strong leadership, interpersonal, organizational, problem-solving, and strategic thinking skills. | •Active/Current Secret Security Clearance
Job Locations US-TX-Houston
Requisition ID 2022-71902
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • Performs other duties as may be assigned by management | | Requirements: | •Must be fluent in Vietnamese | - Required to drive within region assigned | - May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | - Provide customer service inbound support via telephone when needed to assist | - High School diploma, GED, or equivalent certification | - Bachelor’s degree in social work preferred. DSHS Community Health Worker certification preferred. | - Two years of human services experience or experiences dealing with the public. | - Proficient in Microsoft Office products. | - Knowledge of Excel required. | - Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for | their unique circumstances. | - Excellent organizational, written, and verbal communication skills. | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | - Ability to work as a team member, as well as independently. | - Must be able to remain in a stationary position for an extended period of time. | - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | - Work is often performed conducting home visits, presentations, and part in an office environment. | - Reliable transportation with proper insurance and Texas Driver’s License that meet the State of Texas requirements. | - Highly developed problem solving skills preferred. | - Demonstrated ability to build high performing teams preferred. | - Medicaid knowledge preferred | - Bilingual required (Vietnamese)
Job Locations US-Remote
Requisition ID 2022-72194
This position may be remote within the state of NC.
Job Locations US-KS-Topeka
Requisition ID 2022-72170
Job Locations US-Remote
Requisition ID 2022-72193
Perform document-based and telephonic utilization review for contracted services; screening for diagnosis or suspicion of serious mental illness and or intellectual disability, and medical necessity for short or long term nursing facility placement.
Job Locations US-Remote
Requisition ID 2022-72199
Maximus is looking to hire Customer Service Representatives to support the CDC-Vax program. Agents will answer incoming calls from the public related to COVID-19 vaccination and testing scheduling. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Essential Duties and Responsibilities: | - Agents will be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine or testing appointment | - Transfer/refer caller to appropriate entities according to the established guidelines | - Facilitate the fulfillment of caller requests for materials via mail, email, or download | - Maintain a current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner | - Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers. | - Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers) | - Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate | - Escalate calls or issues to the appropriate designated staff for resolution, as needed | - Track and document all inquiries using the applicable systems | - Facilitate translation services for non-English speaking callers according to outlined procedures | - Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems | - Meet quality assurance (QA) and other key performance metrics | - Report problems that occur and assist with the resolution | - Utilize databases and written materials to look up and provide information to telephone inquiries | - Respond to telephone inquiries within the set departmental staffing and time parameters
Job Locations US-VA-Falls Church
Requisition ID 2022-72195
Sr. Engineer will work closely with the COTS vendor (Genesys) and the product owner to help develop solutions by gaining deep solution knowledge; conducting market research; generating product requirements; determining specifications, production timetables, pricing, capacity management, partnering with Sales and time-integrated plans for product implementation and operations support. | | Job Specific Responsibilities: | •Closely works with the product owner and the COTS (Genesys) application vendors that are in use with the project initiative | •Determine platform configurations, development and implementation aligned to customer requirements on an ongoing basis. | •Monitor platform configuration and operations on a regular basis to evaluate, analyze and recommend enhancements and upgrades | •Recommends the nature and scope of present and future product lines by reviewing platform specifications and requirements; appraising new ideas and/or platform changes. | •Provides source data for product line communications by defining product marketing communication objectives. | •Engages with the product owner to assess capacity and platform availability requirements by reviewing program implementation pipeline and adjusting capacity levels to program schedules. | •Coordinates with all other IT team(s) to appropriately engage and support the upkeep of the MAXIMUS MGEP platform | •Provides 24x7 on call support based on critical reported incidents, and coordinates with Genesys and product owner | •Participates and supports platform solution architecture for new implementations, enhancements and upgrades | •Assists with the update and maintenance of all platform specific documentation | •Supports regular, ongoing platform certification activities (FedRAMP) as required | •Supports customer specific Authority To Operate (ATO) activities as required | •Maintains professional and technical knowledge by attending vendor provided platform workshops; reviewing release notes, professional publications; establishing personal networks; participating in professional societies. | •Contributes to team effort by accomplishing related results as needed. | | Job Specific Education/Requirements: | •At least eight (8) years’ technology background in development or infrastructure | •At least five (5) years of detailed telephony infrastructure engineering knowledge and experience configuring and supporting (including Switch installation and configuration as well as routing design and platform trouble shooting) the following telephony platforms; Genesys (required), Avaya or inContact (or like Cloud Contact Center platform) | •At least ten (10) years of experience with Contact Center technology; IVR,ACD,WFM & Reporting preferred | •Certification on one or more Contact Center Suites; Genesys,Avaya or inContact (or like Cloud Conact Center platform)Advanced knowledge of networking principles and applications | •Federal or State Government experience preferred | •Ability to manage vendor relationships | •Knowledge of the contact center market and related products and industry | •Bachelor’s Degree preferred | •Excellent networking skills, especially with regard to distribution channels and vendor relations | •Up to 25 percent travel | •Strong motivational skills, especially when it comes to leading a team | | Additional Requirements as per Contract/Client: | •United States Citizenship
Job Locations US-KS-Kansas City
Requisition ID 2021-70989
Job Locations US-KS-Overland Park
Requisition ID 2021-71010
Job Locations US-KS-Kansas City
Requisition ID 2021-71218
Job Locations US-KS-Topeka
Requisition ID 2022-71961
Job Locations US-Remote
Requisition ID 2022-72085
Essential Job Duties : | • Review cases, summarize the facts, and assess issues to certify or non-certify requested treatments. | • Provide written clinical rationales for CA Worker’s Compensation cases and other project-related cases | • Review, organize and identify all medical records provided for CA workers comp cases. | • Monitor timeliness of reviews to ensure applicable standards are met. | • Consistently meet and/or exceed minimum production and quality scores once released from training. | • Regular business hours are required with limited ability to flex time around specific core work hours. | • Exempt production expectation may require working beyond standard hours or in excess of 40 hours per week based on project needs. | • Perform special projects as assigned such as legal research, general medical research, etc. | • Ability to learn and adapt to changes and perform at a high standard on new and special projects as assigned. | • Ability to learn independently and function in a fast-paced environment | • Work on special projects to improve CA IMR project or other special projects as assigned. | • Become a subject matter expert (SME) using job aides and learning tools. | • Performs other duties as may be assigned by management. | | Education and Experience Requirements: | • Registered Nurse preferred, with active license required; | • Bachelor’s Degree preferred | • Prior experience in Utilization Management preferred | • Two years of related experience required | • Experience in general medical care of patients preferred | • Knowledge of health regulations, guidelines and coverage issues | • Knowledge of statistical terminology and use of statistics | • Must possess strong analytical skills, problem solving and decision making skills | • Excellent organizational, written, and verbal communication skills; written skills may be tested | • General typing skills at 45wpm required; may be tested | • Proficient understanding and experience with Microsoft products; Word, Excel, PowerPoint, Outlook required | • Ability to quickly learn and proficiently use multiple project-related computer applications | • Ability to multi-task and quickly adapt and perform in a fast-paced, production-based work environment | • Ability to work as a team member, as well as independently | • Ability to work with little supervision | | Remote Assignment Requirements: | • The Remote Worker will conduct clinical reviews, daily activities and supervisor communications as if the employee were in a MFS office location | • The Remote Worker must be accessible by phone, e-mail, IM, or voice mail within a reasonable time period during the agreed-upon work schedule | • The Remote Worker must check e-mail, voice mail, and IM for updates through-out the agreed-upon work schedule timeframe. | • The Remote Work must have a SmartPhone with ability to access security applications. | • Other members of the Remote Worker’s family and visitors to the Remote Worker’s home may not use MFS equipment | • Remote Workers are responsible to make the appropriate work arrangements that maintain separation between the employee’s private life and business activities | • An established and demonstrated safe and quiet home work environment (as defined by the Remote Worker PI Policy and the Remote Worker Privacy and Security Checklist | • Ability to use and maintain reliable internet service. Broadband/Cable internet is recommended with an 80 megabits download capability. | | Minimum Requirements: | - Bachelor's degree preferred with 2-5 years of experience consulting within designated function.
Job Locations US-CA-Rancho Cordova
Requisition ID 2021-70685
Job Locations US-Remote
Requisition ID 2022-71889
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-NY-New York
Requisition ID 2021-69662
We have an exciting opportunity for a Training Coordinator in Conflict-Free Evaluation and Enrollment Center Expansion (CFEEC/IA) Project.This position will provide support to the CFEEC/IA Project in NYC.  This is an office-based position that is temporarily remote.This position reports to the Supervisor – Training, CFEEC/IA.Position Summary- Designs, develops and implements training materials- Develops training schedules (in coordination with other managers and WFM staff) based on the evaluation of the need for new staff and subcontractor personnel- Facilitates and delivers classroom-style training on an initial and ongoing basis- Ensures that program staff are provided with updated knowledge of the Medicaid Community Based Long-Term Care Programs, community resources, and options for clients- Conducts role-playing activities to develop interpersonal skills (e.g., teamwork and conflict management)- Communicates operating policies and procedures that are in compliance with the contractual agreement- Assesses the impact of each training course on staff performance and contributes to training material development and updatesWhat You'll Need- At least 2 years of Call Center Operations or Training experience - Ability to comfortably and intuitively navigate current and new methods of technology to collaborate with colleagues and deliver training- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects- Ability to speak effectively in interpersonal situations and before groups of people- Ability to motivate and inspire audience to engage in subject material- Advanced level skills in Microsoft Office (Power Point, Excel, Word, and Outlook)Preferred Experience- 1 year of direct training experience in a human services environment and/or with instructional design and development- 1 year of CFEEC Project Experience- Hands on experience with e-learning platforms- Direct experience utilizing Zoom and/or Microsoft Teams for training
Job Locations US-Remote
Requisition ID 2022-72131
We are seeking a part-time Sr. Assembler Language Computer (ALC)/COBOL Programmer to provide expertise to our Internal Revenue Service (IRS) project. The Sr. ALC/COBOL Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary. | | Location of work is remote. Post COVID, selected candidate in Washington DC area may be requested to attend meetings once a week at the IRS facility in Lanham Maryland. | | This is a Part-time position and will average approximately 20 hours a week. | | | •Create, update, test, and maintain IBM ALC and COBOL programs | •Conduct trial runs of programs and software applications to be sure that they will produce the desired information and that the instructions are correct | •Write, update, and maintain computer programs or software packages to handle specific jobs such as tracking inventory, storing or retrieving data, or controlling other equipment | •Write, analyze, review, and rewrite programs, using workflow chart and diagram and applying knowledge of computer capabilities, subject matter, and symbolic logic | •Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements | •Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes | •Perform systems analysis and programming tasks to maintain and control the use of computer systems software as a systems programmer | •Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program | •Prepare and maintain detailed workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language | •Work with CSA’s (Computer Systems Analysts) to define and resolve problems in running computer programs | | QUALIFICATIONS | | •Bachelor's Degree from an accredited college or university required. An additional four (4) years of related experience may substitute for degree | •At least eight (8) years of related experience required | •Experience with IBM ALC programming language in a Z/OS environment | •Experience with IBM COBOL programming language | •Experience with IBM Job Control Language (JCL), CICS and DB2 | •Experience with IRS Corporate Systems | •Good verbal and written communication skills | •Demonstrated success in client support | •Ability to interface with all levels of management | •Ability to perform complex tasks with minimal supervision and guidance | •Excellent time management, scheduling and organizational skills | •Ability to work well independently or in a team setting | •Preferred qualifications and experience include: experience with TSO, File Manager, ISPF, Endevor, and IBM utilities including De-Bug | | Additional Requirements as per contract/client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus) | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant | •As a federal contractor, Maximus is subject to Executive Order 14042 and the Safer Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-Remote
Requisition ID 2021-71500
Job Locations US-NY-Rochester
Requisition ID 2021-70981
$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- Pay rate $16.00 per hour- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! Major Purpose:The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by managementEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred Please Refer to the Maximus New York Job Description Above

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.