MAXIMUS

Job Listings


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 9 of 10

Job Locations US-NC-Raleigh
Requisition ID 2020-57438
The Scheduling Coordinator schedules field assessments for contract services and enters referral data into the database system, ensuring quality levels meet contract and company standards. The Scheduler also monitors assessor onboarding and performance, offering appropriate feedback to management. This position is monitored by the Lead Scheduler, and reports to the Customer Support Center Manager. This role is based in Raleigh, NC; however, due to precautions related to COVID-19, this position may be temporarily remote. | | ESSENTIAL FUNCTIONS: | •Enters referral data into the assigned database system. | •Schedules field assessments with Assessors and respondents. | •Collaborates regularly with coworkers, peer reviewers, physicians, and healthcare administrative staff. | •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Utilizes systems and technology to document and manage each individual call. | •Manages and routes incoming faxes and email. | •Manage print fulfillment of all required notifications. | •Attends and participates in scheduled contract, committee, and all-staff meetings | •Completes other job duties as assigned or necessary. | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures | •Excellent data entry and telephonic skills | •Experience with computers, phone systems, and headsets | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within contract standards | •Ability to work independently with minimal day-to-day supervision | •Excellent written and verbal communication skills | •Excellent interpersonal skills | •Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers | •Ability to define problems, collect data, establish facts, and draw valid conclusions | •Intermediate skill with word processing and spreadsheet software (Microsoft Word and Excel preferred) | Education | The job requires a high school diploma or equivalent. | | Experience | The job requires at least one (1) year of experience in customer service role, preferably in a health and human services call center setting. Telephonic customer service experience preferred.
Job Locations US-NC-Raleigh
Requisition ID 2020-57435
The Customer Support Representative (CSR) is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. | | ESSENTIAL FUNCTIONS: | •Responds to callers' inquires and needs in accordance with all Department and Ascend performance standards, policies and procedures, and protocols. | •Facilitates the fulfillment of caller requests for information. | •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Utilizes systems and technology to document and manage each individual call. | •Manages and routes incoming faxes and email. | •Manage print fulfillment of all required notifications. | •Completes other job duties as assigned or necessary. | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures | •Excellent data entry and telephonic skills | •Experience with computers, phone systems, and headsets | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within contract standards | •Ability to work independently with minimal day-to-day supervision | •Excellent written and verbal communication skills | •Excellent interpersonal skills | •Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers | •Ability to define problems, collect data, establish facts, and draw valid conclusions | •Intermediate skill with word processing and spreadsheet software (Microsoft Word and Excel preferred) | Education | The job requires a high school diploma or equivalent; Associate’s or Bachelor’s degree preferred. | | Experience | The job requires at least one (1) year of experience in call center experience or similar customer service role. Experience in a health and human services call center setting preferred.
Job Locations US-NC-Raleigh
Requisition ID 2020-57436
The Customer Support Representative (CSR) is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. This position is monitored by the Lead CSR, and reports to the Customer Support Center Manager. This role is based in Raleigh, NC; however, due to precautions related to COVID-19, this position may be temporarily remote. | | ESSENTIAL FUNCTIONS: | •Responds to callers' inquires and needs in accordance with all contractual, departmental, and company performance standards, policies and procedures, and protocols. | •Facilitates the fulfillment of caller requests for information. | •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Utilizes systems and technology to document and manage each individual call. | •Manages and routes incoming faxes and email. | •Manage print fulfillment of all required notifications. | •Completes other job duties as assigned or necessary. | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures | •Excellent data entry and telephonic skills | •Experience with computers, phone systems, and headsets | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within contract standards | •Ability to work independently with minimal day-to-day supervision | •Excellent written and verbal communication skills | •Excellent interpersonal skills | •Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers | •Ability to define problems, collect data, establish facts, and draw valid conclusions | •Intermediate skill with word processing and spreadsheet software (Microsoft Word and Excel preferred) | Education | The job requires a high school diploma or equivalent; Associate’s or Bachelor’s degree preferred. | | Experience | The job requires at least one (1) year of experience in call center experience or similar customer service role. Experience in a health and human services call center setting preferred.
Job Locations US-NC-Raleigh
Requisition ID 2020-57433
SUMMARY | The incumbent monitors and reports on all mediation and appeal requested by applicants and beneficiaries whose clinical assessment results in a denial or reduction in health care services. | | ESSENTIAL FUNCTIONS | 1.Processes correspondence, appeals, program reviews, reports and other requests. | 2.Serves as a content knowledge expert regarding business rules of the project; review/research mediation and appeals cases. | 3.Works closely with the Clinical Director and Program Managers in assisting with resolving difficult and complex cases. | 4.Works closely with the Clinical Director and Program Managers to investigate issues raised by clients in their correspondence, appeals and requests. | 5.Creates letter requests in response to applicant inquiries regarding case status, appeals, and other written requests. | 6.Works closely with team to accurately adjudicate appeals and determine the outcome of the case. | 7.Participate in mediation and appeals hearings as requested by | 8.Provides the Clinical Director and Program Managers with updates on all issues regarding quality, training, policy & procedures. | 9.Meets all standards established for this position as outlined in the attached performance criteria. | 10.Performs other duties, as necessary or assigned by the manager. | | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Experience handling inquires, complaints and appeals | •Experience in level of care/service eligibility determinations in health, human services or a related field | •Excellent organizational, interpersonal, written, and verbal communication skills | •Excellent analytical and complex reasoning skills | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within six business hours of receipt | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently | •Intermediate skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred) | | Education | The job requires a Registered Nurse licensed in North Carolina. Experience working with individuals with chronic medical conditions and/or cognitive impairment preferred. Experience making level of care determinations also preferred. | | Experience | The job requires at least three (3) years of experience within a healthcare, mental health, or long-term care setting.
Job Locations US-NC-Raleigh
Requisition ID 2020-57434
The Data & Reporting Analyst position will support Maximus’s Clinical Services Division, which performs a wide array of clinical assessment services for individuals with physical and/or mental disabilities seeking Medicaid-funded services and supports. The Data & Reporting Analyst collects and analyzes, researches, and reports on quality assurance and improvement activities to meet established guidelines of the organization’s Quality Assurance Plan. This position reports to the Clinical Director. This position is based in Raleigh, NC; however, due to precautions related to COVID-19, the position will be temporarily remote. | | ESSENTIAL FUNCTIONS | 1.Works with the Clinical Director and Information Technology team to compile required reports from data in our system. | 2.Compiles, analyzes, and generates reports measuring project performance, such as volume and timeliness. | 3.Generates reports in accordance with a set schedule approved by the Clinical Director, and makes certain reports are accurate and delivered on time. | 4.Provides reports and background information to staff and external sources. | 5.Extracts data and creates routine and specialized reports on an ad-hoc basis. | 6.Coordinates, designs, implements and maintains reporting databases as needed. | 7.Develops written reports and summaries of reports for internal and external sources. | 8.Drafts and finalizes summaries of operations. | 9.Resolves performance data issues. | 10.Works with users to determine test criteria for systems modifications. | 11.Conducts tests and evaluates test results. | 12.Collects, audits, analyzes, and reports on company performance data to support quality projects and initiatives defined by the company’s Quality Improvement Plan (QIP). | | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Solid understanding of how to efficiently and accurately audit and analyze complex information | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies | •Ability to understand and evaluate complex processes for testing purposes | •Ability to perform basic reporting tasks and use spreadsheet, database, or other reporting software | •Excellent problem-solving skills | •Excellent math and statistical analysis skills | •Ability to develop and execute test plans | •Ability to plan, schedule, organize, and coordinate activities, processes, and people | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned expeditiously | •Excellent organizational skills | •Excellent interpersonal skills | •Ability to work independently with minimal day-to-day supervision | •Superior written and verbal communication skills | •Ability to interact professionally and collegially with a variety of people, including physicians, social service workers, state contract officers, and coworkers | •Proficient in word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred) | | Education | The job requires a Bachelor's or Master’s degree from an accredited college or university in business, education, computer science, statistics, health, social services, or related field, or equivalent experience; experience with public health and human services programs preferred. | | Experience | The job requires at least two (2) years of experience analyzing robust data sets, developing routine and ad hoc reports using a variety of reporting software/systems and formats. Experience within a healthcare, mental health, or long-term care setting preferred.
Job Locations US-NC-Raleigh
Requisition ID 2020-57432
SUMMARY | The incumbent monitors and reports on all mediation and appeal requested by applicants and beneficiaries whose clinical assessment results in a denial or reduction in health care services. | | ESSENTIAL FUNCTIONS | 1.Processes correspondence, appeals, program reviews, reports and other requests. | 2.Serves as a content knowledge expert regarding business rules of the project; review/research mediation and appeals cases. | 3.Works closely with the Clinical Director and Program Managers in assisting with resolving difficult and complex cases. | 4.Works closely with the Clinical Director and Program Managers to investigate issues raised by clients in their correspondence, appeals and requests. | 5.Creates letter requests in response to applicant inquiries regarding case status, appeals, and other written requests. | 6.Works closely with team to accurately adjudicate appeals and determine the outcome of the case. | 7.Participate in mediation and appeals hearings as requested by | 8.Provides the Clinical Director and Program Managers with updates on all issues regarding quality, training, policy & procedures. | 9.Meets all standards established for this position as outlined in the attached performance criteria. | 10.Performs other duties, as necessary or assigned by the manager. | | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Experience handling inquires, complaints and appeals | •Experience in level of care/service eligibility determinations in health, human services or a related field | •Excellent organizational, interpersonal, written, and verbal communication skills | •Excellent analytical and complex reasoning skills | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within six business hours of receipt | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently | •Intermediate skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred) | | Education | The job requires a Bachelor’s degree. Experience working with individuals with chronic medical conditions and/or cognitive impairment preferred. Experience making level of care determinations also preferred. | | Experience | The job requires at least three (3) years of experience within a healthcare, mental health, or long-term care setting. Experience managing enterprise-wide quality assurance and improvement strongly preferred.
Job Locations US-NC-Raleigh
Requisition ID 2020-56859
-The Training and Outreach Manager supports projects within Maximus’s Clinical Services Division, which performs a wide array of clinical assessment services for individuals with physical and/or mental disabilities seeking Medicaid-funded services and supports. The Training and Outreach Manager provides management and execution of training and outreach materials (PowerPoints, resources, forms, live and webinar trainings) for internal and external stakeholders, performing research and analyzing efforts to create and implement a comprehensive training program. This position also assists in gathering and reporting on performance results, maintaining and organizing departmental documents, and working in collaboration with other departments to ensure outreach activities are developed and delivered effectively and efficiently. Some travel for onsite training with external stakeholders may be required. | | ESSENTIAL FUNCTIONS | 1.Designs, develops and implements training curriculum and supporting materials. | 2.Develop training schedules based on the evaluation of the need for new staff. | 3.Develop and deliver training through input and communication with the client and Project Director. | 4.Ensure Operations teams are provided with updated knowledge required for the project, which includes management of changes to scope and direction. | 5.Communicate operating policies and procedures and ensure compliance with contractual agreement. | 6.Arrange staff training on a regular and ongoing basis regarding telephone protocols and project information obtained through quality assurance monitoring. | 7.Performs other duties, as necessary or assigned by the Program Director. | | ACCOUNTABILITY | •Accountable for meeting all established training and outreach goals for the project | | | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Ability to lead and drive effective training and outreach | •Ability to work effectively in a “hands-on” management role | •Outstanding work ethic, integrity, and value system | •Excellent written and verbal communication skills | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned expeditiously | •Excellent organizational skills | •Excellent negotiation and interpersonal skills, including ability to use effective diplomacy in dealing with senior business leaders and other business parties | •Ability to work independently with minimal day-to-day supervision | •Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers | •Advanced skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred) | | Education | The job requires successful completion of a Bachelor’s degree in Education, Communications, English, or related field. Directly related work experience can be substituted for the required college degree on a year-for-year basis. | | Experience | The job requires five (5) or more years of experience in professional training setting.
Job Locations US-MD-College Park
Requisition ID 2020-55068
MAXIMUS is seeking a Programmer Analyst II for a full-time position as part of an ongoing contract in suburban Maryland. MAXIMUS is a growing federal contracting company looking for strongly qualified people to help support our clients. | | Due to security requirements, all successful candidates will be a U.S. Citizen or Lawful Permanent Resident and must be able to obtain a public trust clearance. | | Programmer/Analyst II will provide scientific support to the Satellite Analysis Branch (SAB) which serves as the operational focal point for real-time satellite imagery products and multi-disciplinary environmental analyses in a 24X7 Operational facility. | | Will provide support in operation of new proof of concept satellite analysis techniques needed to support disaster mitigation and warning services for U.S. federal agencies and the international community. | Create real-time satellite imagery from global geostationary and polar orbiting satellites for dissemination to environmental customers; perform fire/smoke analysis. | | Job Responsibilities/Duties: | •Perform routine monitoring and analysis of weather products with use of in-house tools | •Relies on instructions and pre-established guidelines to perform the functions of the job | •Generate and distribute daily and event-based reports from satellite imagery | •Works under immediate supervision, typically reports to a supervisor or manager | •Works days, evenings, holidays and weekends. Occasional (rare) work at other facilities may be required | | Requirements: | •Bachelors in Remote Sensing, oceanography, meteorology, physics, engineering, mathematics, computer science, or other physical science discipline | •At least two (2) years of related experience | •Experience in meteorology or closely related field | •Willingness and ability to work rotating shifts on a 24x7; 365/year basis | •Deep understanding on how Windows and Linux operating systems work | •Experience with the real time weather forecasting | •Candidate must be able to work in a team environment and provide direct customer support to NWS offices | •Excellent communication skills in the English language – both verbal and written | | Desired Skills: | •Experience with Java script, xmlLinux, bash shell, perl, or python, IDL, MATLAB, HTML, or AWIPS | •Familiarity with Meteorological data formats such as bufr, grib2, McIDAS, or 1b satellite formats | •Geographical Information Systems.
Job Locations US-VA-Falls Church
Requisition ID 2020-57124
This position is contingent upon award | | This position is to lead an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will hold overall accountability and responsibility for contract transition, operations and maintenance, technology and operational enhancements, technology modernization, fulfillment of all contract terms and requirements and continuous improvement. | | The Senior Technical Program Manager (PrgM) is responsible for client management and relationship building, team management and coaching, overseeing the team’s software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The program manager serves as a liaison between clients, other stakeholders and the Maximus. Overall the ideal candidate will lead a program with the following primary components: | •Legacy system SDLC and operations and maintenance | •Date Center Operations | •Outreach and Help Desk Operations | •Data Management and Sharing | •Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud) | | Essential Job Duties: | •Program financial management and adherence to Maximus targets | •Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements. | •Ensure consistency and compliance with all company and program business rules as well as performance standards | •Promote effective partnerships in a multi-contractor environment | •Lead and champion systems modernization while maintaining the legacy systems | •Facilitate effective data management and data sharing across a large stakeholder base | •Provide responsive customer service through the program help desk | •Maintain system security and data confidentiality standards | •Oversight for the continuity of operations as part of maintenance approach and modernization strategy | •Oversee the quality and timeliness of contractually-required reports and deliverables | •Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans | •Develop performance goals and objectives for senior managers. Work with project leadership to develop performance goals for staff and monitor the achievement of those goals. | •Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly | •Provide direction to team members and resolves problems in a timely and professional manner | •Facilitate communication on project status, to include applicable corrective and preventive actions to leadership | •Follow processes and operational policies to ensure project budgets and related financial schedules meet corporate requirements | •Oversee Subcontractor performance, provide status reports and assessments internally | •Develop, modify and execute project policies, ensuring all project team members are in compliance | •Champions risk and issue management, and participates in mitigation and contingency actions to address the risks | •Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams | •Perform other duties as assigned by leadership | •Lead and manage the prioritization of changes and continuous improvement | | Education and Experience Requirements | •Bachelor's Degree from an accredited college or university required; Master's Degree preferred | •At least seven (7) years of related work experience required | •At least seven (7) to ten (10) years’ experience with managing and leading Federal projects | •Knowledge of Application Operations and Maintenance and ITSM practices and principles | •Knowledge of Federal contracting process | •Demonstrated ability to successfully manage teams serving different functions | •Broad applied knowledge and experience with methods and standards of IT application development and program service delivery | •Deep knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices | •Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance | •Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects | •Expertise in working with subcontractors to meet contract goals and objectives | •Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc. | •PMI Project Management Professional (PMP) Certification required | •Required experience managing large projects following a traditional/waterfall SDLC methodology | •Experience with IBM Mainframe operations preferred | •Experience with Mainframe modernization preferred | •Experience with HHS’ Enterprise Performance Life Cycle (EPLC) preferred | •Experience with Agile development methodologies (such as SAFe, Scrum) preferred | •Experience with dispersed multi-location teams (including subcontrators) | •Experience managing an operations and/or development program with an annual contract value above $20 Million required | •Experience with Earned Value Management preferred | •Experience with ITIL Certification preferred | •Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders | •Experience with CMMI and other Quality frameworks preferred | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently
Job Locations US-Remote | US-Remote | US-AZ-Phoenix
Requisition ID 2020-56316
As part of the COVID-19 Contact-Tracing Project for Pima County, AZ, the Field Investigator is responsible for doing field work by visiting patients in-person (at their door) that have tested positive for COVID-19. Utilizing PPE, and in small teams, the investigator will approach their door, but will not have to enter the patient’s home. The purpose of the visit is to connect the patient to a virtual case investigator to have them complete a survey pertaining to any symptoms they may be having as well as find out who else the patient may have been in contact with prior to developing symptoms. The individual will be provided with a company-supplied tablet and PPE equipment.
Job Locations US-MO-Kansas City
Requisition ID 2020-56590
***REMOTE: Work from Home Opportunity*** | | The Contact Tracer is responsible for answering inquiries and making outbound calls related to COVID-19 Contact Tracing on behalf of the Springfield-Greene County Health Department. Applicants must reside within the Springfield-Greene County Missouri area. | | Essential Job Duties: | •Answer incoming calls from citizens related to COVID-19, including the general public. Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols. | •Transfer/refer citizens to appropriate entities according to the established guidelines. | •Perform co-browse interactions with consumers seeking assistance with the application process, as necessary | •Facilitate the fulfillment of caller requests for materials via mail, email, or download. | •Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. | •Escalate calls or issues to the appropriate designated staff for resolution as needed. | •Track and document all inquiries using the applicable systems. | •Facilitate translation services for non-English speaking callers according to procedures. | •Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. | •Meet Quality Assurance (QA) and other key performance metrics. | •Responsible for adhering to established safety standards. | •Must be able to remain in a stationary position for an extended period of time | •Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds | •Work is constantly performed in an office environment | •Perform other duties as assigned by management. | | Education and Experience Requirements: | •High School Diploma or GED | •6 months to 2 years of experience | •Must be able to read, write, speak and comprehend English. | •Strong data entry and telephone skills; | •Excellent organizational, interpersonal, written, and verbal communication skills; | •Ability to perform comfortably in a fast-paced work environment; | •Ability to successfully execute many complex tasks simultaneously; | •Ability to work as a team member, as well as independently. | •Previous experience with computers, phone systems, and headsets preferred; | •Previous experience in customer service preferred | | Other Requirements: | •Must be able to work alternate schedules and holidays. | •Project Hours of Operation are Monday to Sunday 8 am – 5 pm CST
Job Locations US-NY-New York
Requisition ID 2020-56356
Required Education: BA degree in a health, social services, or communications field required; RN licensure required | Preferred Education: MA degree in a health, social services, or communications field required. | | Required Experience: 4+ years RN experience in home care/geriatric and/or LTC settings. Experience with UAS-NY Assessment tool | Preferred Experience: Minimum of 1 year of supervisory experience in a clinical setting | | Required Skills: Leadership skills including the ability to support a remote team of nurses; knowledge of the theory, principles and practices of general professional nursing; knowledge of state and agency laws and regulations governing general nursing practices; ability to work effectively with technology in the workplace; highly developed written and oral communication skills; strong interpersonal skills; ability to work in a stressful and changing environment; ability to adapt to new technology and process changes and support others with such changes; a strong ability to work independently and proven ability to work with community groups. | | JOB RESPONSIBILITIES | | 1. Supervises the Nurse Evaluators in a designated region to assure quality, productivity, and timeliness of work completion. | 2. Oversees the training and development of Nurse Evaluators. | 3. Monitor the activities, schedules, productivity, and assessment results of an assigned group of Nurse Evaluators. | 4. Reviews clinical documentation for completeness, accuracy and consistency for an assigned group of Nurse Evaluators. | 5. Collects QA information from assigned Nurse Evaluators. | 6. Disseminates policy, protocol change, and ensures implementation across the team. | 7. Leads regular team meetings and acts as the point-person for the region of Nurse Evaluators. | 8. Conducts scheduled and random assessment supervision visits to ensure customer satisfaction through the observation of the Nurse Evaluator’s interaction and communication with consumers as well as the application of the UAS-NY assessment tool. | 9.Promotes project image and goals through public speaking engagements and local professional presentations | 10.Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position | 11.Performs other duties as may be assigned by the Nurse Director
Job Locations US-MO-Kansas City
Requisition ID 2020-55620
Job Locations US-MO-Kansas City | US-MO-Kansas City
Requisition ID 2020-54266
Bid requisition for Enrollment Broker contract. 
This position is responsible for assisting the project with defining, developing, and documenting business and stakeholder requirements related to quality. | Facilitates processes that enable stakeholders to formulate strategy, organizational performance goals, and to identify, select, and implement appropriate ways to evaluate and monitor work against identified organizational performance objectives. | Develops and produces contractual and operations reports related to quality functions. | Completes Quality Control review of transactions; analyzes finding for issue avoidance and intercedes in process to ensure that client contractual expectations are met. | Acts as a subject matter expert, reporting specialist, provides support to other MAXIMUS projects and performs special projects as assigned. | | Duties and Responsibilities: | | 1)Develop and maintain quality control measures and reports. | 2)Evaluates the impact of systems and operation workflow on the quality of work by staff and in state systems. | 3)Develop reports and background information for staff and external sources as required. | 4)Manages the daily, weekly and monthly audit materials, including providing notification to key stakeholders regarding any violations of HIPPA or other regulatory statutes | 5)Extracts, aggregates, reviews, analyzes and presents data in various formats using advance features of MS Excel, pivot tables, MS Access and other software tools. | 6)Participates in program expansion planning and implementation as it relates to training program changes | 7)Keeps management informed of all quality performance issues that may impact contract compliance. | 8)Analyze data, existing systems, programs, policies and organizational processes and other information in order to conceptualize and define process problems and/or improvement opportunities. | 9)Ensure all required process documentation is accurate, correctly detailed, and kept up-to-date and organized in the appropriate repository. | 10)Documents best practices and continuously measure outcomes for desired results and improvements. | 11)Performs other duties as assigned by management. | | Qualifications: | | Bachelor’s degree from an accredited college and/or university or 3 to 5 years of direct quality experience. | Master’s degree or equivalent experience preferred. | Experience Required: 3 years of work experience in a quality competence. | Experience Preferred: 5 years of experience in a quality role.
Job Locations US-MO-Kansas City
Requisition ID 2020-55700
Job Summary: The Call Center Team Lead uses their experience and proficiency to assist the team supervisor with supporting Call Center Agents by providing real-time assistance, monitoring work, providing feedback and completing administrative tasks. The Call Center Team Lead inspires confidence with the team by demonstrating professionalism and a strong desire to assist. | | Essential Job Duties: | •Act as a subject matter expert and maintain up-to-date knowledge of all Contact Center programs and systems. This includes but is not limited to Cisco Jabber, Cisco Finesse, and client applications. | •Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures. | •Answer questions from Call Center Agents and provide direction. | •Conduct quality monitoring of Call Center Agents and providing feedback to improve performance. | •Handle escalated calls, including complaints, from Call Center Agents and escalate to the Call Center Supervisor for resolution, as needed. | •Complete administrative tasks and complete reports as needed. | •Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. | •Answer inbound calls during times of high call volume or upon request of management. | •Anticipate issues proactively and escalate to management as appropriate. | •Meet Quality Assurance (QA) and other key performance metrics. | •Track and document all inquiries using the applicable systems. | •Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks. | •Review and provide feedback on Contact Center documentation and processes. | •Perform other tasks as assigned by leadership. | | Education and Experience Requirements: | •Must have a high school diploma or G.E.D. | •Must have at least (1) one full year of contact service experience. | •Skilled in handling challenging communications with external contacts for escalated matters. | •As a skilled and experienced specialist, completes tasks in resourceful and effective ways. | •Works on a variety of assignments requiring considerable judgement and initiative. | •Able to draft or modify training materials and procedural documentation accurately. | •Act independently to determine methods and procedures on new assignments. | •Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization. | •Perform quality assurance on work of others in team. | •Must be proficient with a computer including Microsoft Office, the Internet, and other systems. | | Other Requirements: | •Must be able to work alternate schedules, which may include nights or weekends. Current hours of operation are from 7:00 am to 4:00 pm Monday to Friday.
Job Locations US-NJ-Lawrenceville | US-OH-Columbus | US-MO-Kansas City
Requisition ID 2020-55365
The Vice President for Health Central Regional Operations will play a key role in supporting the implementation of strategy plans through coordination of activities across multiple integrated teams. These teams support multi-year contracts, including establishment of priorities and critical milestones, thought leadership activities, development of new industry and government relationships; and creating new capabilities and opportunities for the company. This pivotal role will work for the Sr. Vice President of Health Central and provide program management support to assist the teams in developing their annual plans and new go-to-market solutions. Driving consistency across the various teams’ approaches, the Vice President will ensure that key milestones, schedules, and performance metrics are met in a timely and efficient manner. The purpose of this effort is to drive growth and operational excellence for MAXIMUS. | | Essential Job Duties: | •Provide Program Management Operations support to the Health Central Team, integrating efforts with strategy, delivery, and performance | •Determining resource requirements and rationalizing needs across the teams, providing efficient and effective solutions to ensure progress and milestones are met | •Development of key deliverable formats, including annual and semi-annual plans, periodic reports, and meeting cadence for the three strategy teams | •Assist in development of product/solution roadmaps, including coordinating research and outputs such as business case analysis and investment justifications/ROI across the three teams | •Identify areas of need and assist teams in getting appropriate resources | •Coordinate with strategy team leaders to ensure performance metrics are achieved | | Education and Experience Requirements: | •At least 10+ years of experience working within the government contracting environment providing program management or operations support across large, complex teams | •Knowledge of the US Health and Human Services market | •Understanding of MAXIMUS capabilities and/or experience in the health business process improvement marketplace | •Bachelor’s degree required; Masters or advanced degree preferred | •PMP certification desired | •Ability to create structure within an unstructured environment | •Excellent organizational and interpersonal skills | •Excellent written and oral communication skills | •Proven ability to adhere to project timelines and budget | •Able to collaborate with combined internal and external teams
Job Locations US-PA-Harrisburg
Requisition ID 2020-55297
Job Locations US-MO-Kansas City
Requisition ID 2020-55291
The Quality Analyst is responsible for monitoring and evaluating the quality of work performed as measured against project standards, contractual requirements and performance measures. | | Essential Job Duties: | •Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards | •Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems | •Conduct quality assurance for completeness, accuracy, consistency and conformity | •Coordinate review activities as assigned by management and document the disposition of evaluation challenges | •Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual | | Education and Experience Requirements: | •High School diploma required with 4+ years of experience, or Associates degree with 2+ years of experience | •Additional training or education in area of specialization a plus | •Proficient in the use of Microsoft Office products | •Excellent organizational, analytical, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | •Ability to conduct and manage project reviews and communicate process improvement recommendations | •Works on assignments that are moderately difficult, requiring judgement in resolving issues | •Understands implications or work and makes recommendations for solutions | •Able to research and resolve most non-routine issues independently
Job Locations US-VA-Falls Church
Requisition ID 2020-54088
This position is contingent upon award | | Job Responsibilities: | • Provide a high level of technical understanding for problem solving and troubleshooting | • Interact with Hardware and Software vendors to address issues when necessary | • Use escalation standards and personal judgment to ensure timely resolution of problems | • Provide training and support to employees when necessary | • Installing firewalls and monitoring network traffic | • Routing and switching, design redundancy, and capacity planning | • Provide a high level of technical understanding for problem solving and troubleshooting | • Interact with Hardware and Software vendors to address issues when necessary | • Use escalation standards and personal judgment to ensure timely resolution of problems | • Provide training and support to employees when necessary | • Manage large (time-sensitive) projects | • Generate Build of Materials | | Education and Experience | •Bachelor's Degree from an accredited college or university or equivalent years of experience will be considered in lieu of degree | •Minimum of eight (8) to ten (10) years of experience in network engineering and operations and 3 years specialized experience deploying security products (Firewalls, IDS/IPS devices, StealthWatch, FirePOWER, Cisco ISE, ForeScout CounterACT, etc.). | •Shall have one of the following active certifications: Cisco Certified Internetwork Expert (CCIE) Security, CCIE Wireless, CCIE Data Center, CCIE Routing & Switching, Cisco Certified Network Professional Security (CCNP Security), or other comparable certification or experience, which must be approved in advance by the Government Program Manager on a case-by-case basis. | •Proficient in configuring, securing, and creating custom rule sets for: Cisco Nexus, Flexpod, IOS, Identity Services Engine (ISE), Stealthwatch, FirePOWER and any other additional networking technologies introduced by the Government during the duration of the contract. | •Prior experience utilizing Cisco Prime, Orion Solarwinds or another configuration management tool to create enforceable configuration templates. | •This position may be staffed at the Government’s facility in Williston, VT or in the Washington, DC area, or other locations in the United States with approval by the Government.
Job Locations US-VA-Richmond
Requisition ID 2020-50175

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.