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Job Locations US-MD-Suitland
Requisition ID 2020-56056
MAXIMUS is seeking a mid-level Linux System Administrator to join our team in Suitland, MD. This position will install new software releases and system upgrades as well as evaluate and install patches and resolve software-related problems. Work after hours and at other NOAA facilities may be required periodically. | | Job Duties: | • Install new software releases and system upgrades | • Evaluate and install patches and resolve software-related problems | • Perform system backups and recovery | • Maintain data files and monitor system configuration to ensure data integrity | • Maintain responsibility for system security and data integrity | • Assign passwords and monitor use of resources | • Produce IT Security artifacts, business reports, data call reports, forms, etc. | • Perform additional duties as assigned | | Project Requirements: | • Bachelor’s Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree | • At least five (5) years of system administration experience required | • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project) | • Experience implementing Group Policy | • Strong verbal and written communication skills | • Strong analytical and problem-solving skills | • Highly detail-oriented and productivity-oriented | • Organized, timely, and customer service-oriented | • Ability to work well independently and in a team setting | • Adaptability, flexibility and ability to deal with ambiguity and change | • Excellent attention to detail and good analytical skills | • Prior Government experience preferred | • Experience with the following software preferred: | o Powershell | o SolarWinds | o TripWire | o SCCM | | Additional Requirements as per contract/client: | • Ability to obtain and maintain a Public Trust Security Clearance | • United States Citizenship
Job Locations US-Remote | US-Remote
Requisition ID 2020-55633
MAXIMUS is currently looking for  REMOTE  IRS Call Center Supervisors at the  This position is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-MO-Kansas City | US-MO-Kansas City
Requisition ID 2020-54266
Bid requisition for Enrollment Broker contract. 
This position is responsible for assisting the project with defining, developing, and documenting business and stakeholder requirements related to quality. | Facilitates processes that enable stakeholders to formulate strategy, organizational performance goals, and to identify, select, and implement appropriate ways to evaluate and monitor work against identified organizational performance objectives. | Develops and produces contractual and operations reports related to quality functions. | Completes Quality Control review of transactions; analyzes finding for issue avoidance and intercedes in process to ensure that client contractual expectations are met. | Acts as a subject matter expert, reporting specialist, provides support to other MAXIMUS projects and performs special projects as assigned. | | Duties and Responsibilities: | | 1)Develop and maintain quality control measures and reports. | 2)Evaluates the impact of systems and operation workflow on the quality of work by staff and in state systems. | 3)Develop reports and background information for staff and external sources as required. | 4)Manages the daily, weekly and monthly audit materials, including providing notification to key stakeholders regarding any violations of HIPPA or other regulatory statutes | 5)Extracts, aggregates, reviews, analyzes and presents data in various formats using advance features of MS Excel, pivot tables, MS Access and other software tools. | 6)Participates in program expansion planning and implementation as it relates to training program changes | 7)Keeps management informed of all quality performance issues that may impact contract compliance. | 8)Analyze data, existing systems, programs, policies and organizational processes and other information in order to conceptualize and define process problems and/or improvement opportunities. | 9)Ensure all required process documentation is accurate, correctly detailed, and kept up-to-date and organized in the appropriate repository. | 10)Documents best practices and continuously measure outcomes for desired results and improvements. | 11)Performs other duties as assigned by management. | | Qualifications: | | Bachelor’s degree from an accredited college and/or university or 3 to 5 years of direct quality experience. | Master’s degree or equivalent experience preferred. | Experience Required: 3 years of work experience in a quality competence. | Experience Preferred: 5 years of experience in a quality role.
Job Locations US-NM-Las Cruces
Requisition ID 2020-51750
Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the financial programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary
Job Locations US-NM-Las Cruces
Requisition ID 2020-51036
Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary
Job Locations US-FL-Jacksonville
Requisition ID 2020-51745
Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the financial programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary
Job Locations US-FL-Jacksonville
Requisition ID 2020-51753
Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the financial programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary
Job Locations US-MO-Kansas City
Requisition ID 2020-55700
Job Summary: The Call Center Team Lead uses their experience and proficiency to assist the team supervisor with supporting Call Center Agents by providing real-time assistance, monitoring work, providing feedback and completing administrative tasks. The Call Center Team Lead inspires confidence with the team by demonstrating professionalism and a strong desire to assist. | | Essential Job Duties: | •Act as a subject matter expert and maintain up-to-date knowledge of all Contact Center programs and systems. This includes but is not limited to Cisco Jabber, Cisco Finesse, and client applications. | •Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures. | •Answer questions from Call Center Agents and provide direction. | •Conduct quality monitoring of Call Center Agents and providing feedback to improve performance. | •Handle escalated calls, including complaints, from Call Center Agents and escalate to the Call Center Supervisor for resolution, as needed. | •Complete administrative tasks and complete reports as needed. | •Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. | •Answer inbound calls during times of high call volume or upon request of management. | •Anticipate issues proactively and escalate to management as appropriate. | •Meet Quality Assurance (QA) and other key performance metrics. | •Track and document all inquiries using the applicable systems. | •Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks. | •Review and provide feedback on Contact Center documentation and processes. | •Perform other tasks as assigned by leadership. | | Education and Experience Requirements: | •Must have a high school diploma or G.E.D. | •Must have at least (1) one full year of contact service experience. | •Skilled in handling challenging communications with external contacts for escalated matters. | •As a skilled and experienced specialist, completes tasks in resourceful and effective ways. | •Works on a variety of assignments requiring considerable judgement and initiative. | •Able to draft or modify training materials and procedural documentation accurately. | •Act independently to determine methods and procedures on new assignments. | •Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization. | •Perform quality assurance on work of others in team. | •Must be proficient with a computer including Microsoft Office, the Internet, and other systems. | | Other Requirements: | •Must be able to work alternate schedules, which may include nights or weekends. Current hours of operation are from 7:00 am to 4:00 pm Monday to Friday.
Job Locations US-NY-New York
Requisition ID 2020-55308
Required Education: Bachelor Degree in Public Health or a related field OR equivalent combination of education, technical training or work experience considered in lieu of degree | Preferred Education: Bachelor’s Degree or higher in the field of Health/Human Services Management or a related field | | Required Experience: Five (5) years of related experience with at least three years of Management experience | Preferred Experience: Prior work experience overseeing process development and change management | | Required Skills: Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to adapt to change and demonstrate flexibility in response to business priorities; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; ability to establish and maintain relationships with internal clients, Maximus Operations leadership, Shared Service Departments and external stakeholders; expertise with project management software (e.g., Excel, MS Project, Smart Sheet, JIRA) and the ability to quickly learn and integrate new technology | | Job Purpose | This position manages client driven change requests for specific projects/programs. The incumbent has responsibility for gathering project data, producing status reports, developing standards and processes, and managing resources and dependencies to bring the implementation of a project to a successful and timely completion. This position ensures that project timelines are clear, remain on-track and that stakeholders have relevant information. | | Job Responsibilities | 1.Manage the coordination and completion of tasks among project and shared services staff and stakeholders with responsibility for results, including costs, methods and staffing | 2.Leads on issues of diverse scope where analysis of a situation or data requires evaluation of a variety of factors, including an understanding of current business trends | 3.Follows processes and operational policies in selecting methods and techniques for obtaining solutions | 4.Develops and administers schedules, performance requirements; may have budget responsibilities | 5.Communicates and develops plans with internal and external stakeholders to establish project objectives, meet schedules and resolve roadblocks | 6.Effectively leads a cross-functional team that utilizes collaboration and cooperation to meet project goals | 7.Receives assignments in the form of objectives and works with the Project Director/Manager to use resources to meet schedules and goals | 8.Recommends changes to policies and establishes procedures that affect immediate the organization(s) | 9.Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position | 10.Performs other duties as may be assigned by Management
Job Locations US-NY-New York
Requisition ID 2020-55307
Required Education: Bachelor Degree in Public Health or a related field OR equivalent combination of education, technical training or work experience considered in lieu of degree | Preferred Education: Bachelor’s Degree or higher in the field of Health/Human Services Management or a related field | | Required Experience: Five (5) years of related experience with at least three years of Management experience | Preferred Experience:Prior work experience overseeing process development and change management | | Required Skills: Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to adapt to change and demonstrate flexibility in response to business priorities; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; ability to establish and maintain relationships with internal clients, Maximus Operations leadership, Shared Service Departments and external stakeholders; expertise with project management software (e.g., Excel, MS Project, Smart Sheet, JIRA) and the ability to quickly learn and integrate new technology | | Job Purpose | This position manages client driven change requests for specific projects/programs. The incumbent has responsibility for gathering project data, producing status reports, developing standards and processes, and managing resources and dependencies to bring the implementation of a project to a successful and timely completion. This position ensures that project timelines are clear, remain on-track and that stakeholders have relevant information. | | Job Responsibilities | 1.Manage the coordination and completion of tasks among project and shared services staff and stakeholders with responsibility for results, including costs, methods and staffing | 2.Leads on issues of diverse scope where analysis of a situation or data requires evaluation of a variety of factors, including an understanding of current business trends | 3.Follows processes and operational policies in selecting methods and techniques for obtaining solutions | 4.Develops and administers schedules, performance requirements; may have budget responsibilities | 5.Communicates and develops plans with internal and external stakeholders to establish project objectives, meet schedules and resolve roadblocks | 6.Effectively leads a cross-functional team that utilizes collaboration and cooperation to meet project goals | 7.Receives assignments in the form of objectives and works with the Project Director/Manager to use resources to meet schedules and goals | 8.Recommends changes to policies and establishes procedures that affect immediate the organization(s) | 9.Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position | 10.Performs other duties as may be assigned by Management
Job Locations US-TX-El Paso
Requisition ID 2020-55661
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | Job Description Summary: | | The purpose of this position is to perform real-time data entry by listening to caller voice clips and capturing the appropriate concept or data, and entering the information into proprietary software. | Applicants must be flexible with their work schedule as the project operates 24 hours a day 7 days a week 365 days a year. There will be several 40 hour work week shifts available. | | Essential Job Duties: | | •Capture callers’ intent on where callers should be routed to | Interpret, select, or code items based upon analysis of caller’s intent | •Monitor own call volume to determine correct scheduling | •Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call | •Perform audits of own work to ensure conformance with established procedures | •Perform queries within computer programs or on-line services/search tools to translate and enter correct information on caller’s behalf | •Maintain up to date knowledge of trained client applications | •Maintain acceptable work quality in accordance to department policies | •Escalate potential inconsistencies or issues based upon minimal caller information | •Enter caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format | Education and Experience Requirements: | •High school diploma or GED required | •Associate or Bachelor’s degree preferred | •One year of experience in a clerical or administrative position preferred | •Basic to advanced computer skills | •Ability to work with minimal supervision | •Ability to type 40 words per minute accurately without grammatical errors | •Ability to successfully execute tasks simultaneously | •Ability to handle sensitive and confidential information | •Ability to take accountability for work and adhere to work schedule | •Ability to sort, file, type and process material in an expeditious manner | •Ability to perform repetitive tasks comfortably in a fast-paced, deadline-oriented work environment | •Strong initiative and solid judgment abilities/skills | •Ability to work independently with minimal supervision and accept constructive feedback | •Ability to work a flexible schedule
Job Locations US-MD-Lanham
Requisition ID 2020-55615
We are seeking a Project Financial/Control Specialist to support our Internal Revenue Service (IRS) client in New Carrollton MD. | | The Project Financial/Control Specialist will support multiple IRS contracts in complying with all processes and procedures to monitor and track the financial health of the projects. The Project Control Specialist will also provide project support activities as needed to meet customer and project requirements. | | The selected candidate can work primarily remotely in the DC metro area, and must be able to work periodically at the IRS facility in New Carrollton, MD and the Maximus Federal office in Falls Church, VA (once re-opened). | | •Work with the Company financial applications and processes. | •Assemble data for trending and forecasting. | •Work with the Project Manager (PM) to track and forecast financial performance on project including primary and subcontract commitment and expenditures to ensure conformance to budgetary limits. | •Support the PM in day-to-day business operations functions. This includes Project Control activities (CPFF, T&M and FFP projects), Subcontractor management, Accounting labor/ODC adjustments, client and vendor invoice reconciliation to job cost data, and project plan management. Develop and track project spend plans, budget execution status reports, and perform variance analyses. | •Responsible for profit center financial management including: financial forecasts (revenue, labor, ODC and direct material estimates) for fiscal month, quarter & year; monthly analysis of revenue and profit; and calculation of gross and net contribution and other financial measures and ratios. | •Assist in the development of Basis of Estimates for price proposals. | •Support the PM with on-boarding activities for new staff to include: collecting, processing and tracking IRS specific forms for laptop and badge, security training, etc. | •Support the Project Manager and team with the preparation of presentations (such as PMRs), status reports, meeting minutes, project metrics, monthly and quarterly client deliverables, ad hoc customer reports, and various project documentation as needed. | | QUALIFICATIONS | •Bachelor's Degree from an accredited college or university required, an additional four (4) years of related work experience can substitute for a degree | •At least two (2) years of related experience | •Experience with an automated job cost accounting system | •Experience tracking financials for CPFF, T&M and FFP Federal contracts | •Experience with financial forecasts and revenue/profit analysis, budget development and general contract administration | •Experience with MS Office Suite to include Excel (proficient level), PowerPoint (proficient level), Word (proficient level) | •The ability to work on multiple initiatives simultaneously | •The ability to work independently to complete tasks on time and within budget | •The ability to work with a geographically disperse team | •Excellent listening skills | •The ability to work effectively and professionally with diverse groups at all levels of organizations. | •Excellent attention to detail capability | •Excellent verbal and written communication skills | •Strong communication skills and able to work across organizations | •Ability to perform complex tasks with minimal supervision and guidance | •Excellent time management, scheduling, and organizational skills | | Preferred Qualifications: | •IRS project experience | •Costpoint Cognos Reports | | Additional Requirements, as per Contract/Client: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and be Federal Tax compliant
Job Locations US-CO-Denver
Requisition ID 2020-55572
This position is contingent upon award | | The IT Operations Manager will be responsible for the delivery of IT service and projects from engineering to operations, and is the service owner for all end-user and customer-facing IT services and solutions. | | Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices. | | Job Duties | •Technical Operations Manager to support our client IT infrastructure support | •Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices | •Responsible for the delivery of IT services and support to DHS customers | •Works closely with client to support effective delivery of the following | •Maintain a stable, cost effective and secure IT environment | •Provide quality, timely and cost efficient maintenance | •Protect and present client information that facilitates the client mission and modernize technology to meet business demands in a cost effective manner | •Includes all facets of operations for computer, network, communications, and hardware and software infrastructure technologies | | Education and Experience | •Bachelor of Science in Technical Field | •10+ years of relevant IT INF O&M experience preferred | •Ability to obtain a U.S. Secret clearance or higher | •Experience with: + Networking + Various OS: Linux, Mac, Windows, VMWare, KVM + Virtualization/Containerization + SharePoint | •AWS/Azure implementation/troubleshooting + Networking (Juniper or Cisco) + MCSE + Security+ IaaS + IaaC | | Successful delivery of these IT services includes the following high-level objectives: | • Continual modernization of the Customer’s portfolio of IT systems | • Delivery of enterprise-wide and scalable IT solutions | • Manage and support geographically dispersed workforce | • Balance technical and strategic support activities to fulfill client missions | • Effective cost management and full accountability and apportionment | • Maintain secure operational environment | • Effective application of service cost and service management practices to achieve full cost transparency.
Job Locations US-MD-Annapolis Junction
Requisition ID 2020-55570
The IT Operations Manager will be responsible for the delivery of IT service and projects from engineering to operations, and is the service owner for all end-user and customer-facing IT services and solutions. | | Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices. | | Job Duties | •Technical Operations Manager to support our client IT infrastructure support | •Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices | •Responsible for the delivery of IT services and support to DHS customers | •Works closely with client to support effective delivery of the following | •Maintain a stable, cost effective and secure IT environment | •Provide quality, timely and cost efficient maintenance | •Protect and present client information that facilitates the client mission and modernize technology to meet business demands in a cost effective manner | •Includes all facets of operations for computer, network, communications, and hardware and software infrastructure technologies | | Education and Experience | •Bachelor of Science in Technical Field | •10+ years of relevant IT INF O&M experience as noted below | •Ability to obtain a U.S. Secret clearance or higher | •Experience with: + Networking + Various OS: Linux, Mac, Windows, VMWare, KVM + Virtualization/Containerization + SharePoint | •AWS/Azure implementation/troubleshooting + Networking (Juniper or Cisco) + MCSE + Security+ IaaS + IaaC | | Successful delivery of these IT services includes the following high-level objectives: | • Continual modernization of the Customer’s portfolio of IT systems | • Delivery of enterprise-wide and scalable IT solutions | • Manage and support geographically dispersed workforce | • Balance technical and strategic support activities to fulfill client missions | • Effective cost management and full accountability and apportionment | • Maintain secure operational environment | • Effective application of service cost and service management practices to achieve full cost transparency.
Job Locations US-OH-Painesville
Requisition ID 2020-55325
-Perform cost allocation and cost of service studies for state and local governments. | -Support projects/initiatives by analyzing costs or processes and procedures for government agencies. | -Produces project deliverables that meet and exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames. | -Gathers necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, general ledgers, and general office correspondence), analyzes accounts, and prepares reports documenting findings of such analysis. | -Facilitates meetings or conducts interviews with customers (internal and external), clients, teammates as needed based on project assignments. | -Analyze complex data and identify patterns, recommend actions, and measure outcomes | -Participates in client meetings; develops trust, credibility, and strong client relationships; and seeks opportunities to add value above and beyond competitors. | -Achieves and/or exceeds client satisfaction metrics that will increase satisfaction annually. | -Manages the activities of projects in accordance with MAXIMUS established polices and procedures. | -Performs other duties as may be assigned by management.
Job Locations US-PA-Harrisburg
Requisition ID 2020-55297
Job Locations US-MO-Kansas City
Requisition ID 2020-55291
The Quality Analyst is responsible for monitoring and evaluating the quality of work performed as measured against project standards, contractual requirements and performance measures. | | Essential Job Duties: | •Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards | •Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems | •Conduct quality assurance for completeness, accuracy, consistency and conformity | •Coordinate review activities as assigned by management and document the disposition of evaluation challenges | •Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual | | Education and Experience Requirements: | •High School diploma required with 4+ years of experience, or Associates degree with 2+ years of experience | •Additional training or education in area of specialization a plus | •Proficient in the use of Microsoft Office products | •Excellent organizational, analytical, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | •Ability to conduct and manage project reviews and communicate process improvement recommendations | •Works on assignments that are moderately difficult, requiring judgement in resolving issues | •Understands implications or work and makes recommendations for solutions | •Able to research and resolve most non-routine issues independently
Job Locations US-IA-Coralville | US-Remote
Requisition ID 2020-54190
MAXIMUS is currently looking for a Software Engineer at the Coralville IA location. The position is responsible for coordinating with on-site systems staff, analyzing, programing, testing, and documenting system changes, as requested by DHCS or project management.
Job Locations US-AZ-Phoenix
Requisition ID 2020-55098
MAXIMUS is seeking a qualified Quality Assurance Lead for the Arizona ATLAS System Replacement Project. The qualified candidate will be intimately involved with work product and deliverable reviews, architecture and design reviews, high-level code review and test activities review to ensure conformity to requirements, specifications, process, standards and guidelines. The individual will report directly to the QA Manager and will direct and oversee the work of three quality assurance analysts | | Responsibilities: | Perform QA duties independently on a daily basis under the direction of the QA Manager. | Review functional and technical design specifications to ensure full understanding of individual deliverables. | Validate all deliverables meet functional and technical design specifications and requirements. | High-level backend database review, including review of database instances to verify conformity to data model and validate all database objects are in place and accessible/executable. | Validate test case creation and mapping to requirements and designs. | Evaluate manual and automated test cases, test results, report defects and perform sample verification testing. | Validate defect tracking and review the metrics for report and accurate. | Hold and facilitate test plan/case reviews with cross-functional team members. | Perform test case review for all phase of the project. | Identify any potential quality issues per defined process and escalate potential quality issues to QA leadership immediately. | Work closely with management and work groups to create and maintain work plan and quality assurance documents. | Track and report on project status and quality assurance results | Manage relationships with project and client staff. | Produce regular weekly and monthly status reports and work plan status updates, as well as, ad hoc reports as needed. | Facilitate regular meetings and reviews. | Support the QA Manager to complete assigned QA responsibilities as outlined in the Project schedule. | Support QA Manager in ensuring that the project is delivered to specifications, on time and within budget. | Support all other tasks assigned by QA manager. | Adhere to contract requirements and comply with all corporate policies and procedures. | | | | Minimum Requirements: | 5+ years of experience being a technical lead. | 2+ years of experience within the last 5 years on a child support enforcement (CSE) systems project or position. | Bachelor's degree, computer science, engineering or science preferred, with 5-7 years of experience consulting within designated function. | Advanced degree preferred. | Familiar with multiple computer languages. Must have 2+ years directly programming in at least two of the following languages (4 years total): | Java; | SQL; | HTML / CSS; | JavaScript / ECMAScript; | C# / VB.NET; | Powershell; | C / C++; | *NIX Shell programming (Bash/Bourne/etc.); | Ruby / Ruby on Rails; | PHP; | Python; | Typescript; | | Familiar with development environments: Eclipse, Visual Studio | Familiar with operating systems: Windows, Linux/UNIX, OS/X. | Familiar with database and tools: DB2, Oracle, MS SQL Server, TOAD. Able to use tool to inspect data model. | Strong desktop software skills: proficient in MS Office, Excel, Word, Powerpoint, Visio, Project. | 3+ years of large enterprise or e-business systems experience. | Expertise in database testing multiple environments, including designing and manipulating test data, validating stored procedures, jobs, triggers and replication. | Ability to understand and create test plans from specifications or verbal communications. | Ability to explain and communicate technical subjects to non-technical audiences. | Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation. | Ability to ensure solutions are consistent with organization, client, and project objectives. | Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. | Ability to work independently. | Excellent verbal and written communication skills. | Good organization skills; ability to manage multiple tasks and deadlines simultaneously. | Viewed as expert in field within the organization.
Job Locations US-VA-Falls Church
Requisition ID 2020-48537
The Business Development Director will be responsible for directing and controlling the activities of a broad functional area through several department managers within the company. They will have overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. They will work on complex issues where analysis of situations or data requires an in-depth knowledge of the company. The BD Director will participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. | | The candidate will regularly interact with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization. The candidate will report to Senior Director or VP level. | | Job Duties: | •Identify and develop new Federal Civilian markets and opportunities to drive new Federal Civilian business pipeline to include Contact Center opportunities | •Develop and maintain relationships with key partners, federal agency officials and other stakeholders | •Maintain working relationships and collaborations with MAXIMUS business consultants in Federal Civilian | •Conduct opportunity pursuit in Federal Civilian as part of the overall MAXIMUS Federal Civilian team including Contact Center opportunities | •Carry out business development to identify, qualify and pre-capture activities for opportunities | •Ensure budgets and schedules meet corporate requirements | •Regularly interact with executives and/or major customers | •Perform other duties as assigned by leadership | | Education and Requirements: | •Bachelor's degree from an accredited college or university required, preferred field of study in government, business administration or public policy | •Knowledge of Federal government procurement practices and Federal government business development life cycle | •At least 10 years of related experience | •At least 7 years of experience conducting sales, business development or capture activities in the Federal Government Civilian sector to include specific Contact Center expertise | •Knowledge of business and technology solutions that Federal government purchases | •Strong verbal and interpersonal communication skills | •Proven ability in working as a team and as an individual contributor to drive new business | •Proven experience developing opportunities up to and including new contracts awarded as a result | •Existing relationships with relevant Federal Civilian government officials preferred

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