$1,500 Retention Bonus(Eligibility after 120 days of employment)Pay and Benefits:- $16.50/hour pay rate- $1,500 Retention Bonus (eligibility after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New YorkPlease Refer to the Maximus New York Job Description Above

$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- Pay rate $16.00 per hour- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! Major Purpose:The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by managementEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred ***Please Refer to the Maximus New York Job Description Above*** 

$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- $16.50/hr bilingual Spanish and English- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferredPlease Refer to the Maximus New York Job Description Above

$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- $19.00/hr bilingual Mandarin or Cantonese and English- $20.00/hr trilingual Mandarin and Cantonese and English- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment Education Required: - High School Diploma or equivalent  Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New YorkPlease Refer to the New York Maximus Job Description Above 

$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- $18.00/hr Bilingual Spanish and English- $18.00/hr Bilingual Haitian Creole and English- $19.00/hr Bilingual Russian and English- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment Education Required: - High School Diploma or equivalent  Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New York Please Refer to the Maximus New York Job Description Above

Maximus is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under Maximus’s founding mission of Helping Government Serve the People® since 1975, Maximus Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.A Quality Admin III is expected to provide thorough and accurate responses to various types of incoming requests. The Quality Admin III will provide quality control reviews for functions supporting the Federal Student Aid (FSA) Next Generation BPO. A Quality Admin III is familiar with all resources available to successfully complete the work as described below.

Maximus is currently seeking a Clinical Operations Manager to support the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  The Clinical Operations Manager will lead and support medical professionals who ensure that some of New York State’s most vulnerable populations receive relevant, timely and quality healthcare services.  *This position is remote and will support a regional area in New York State. About the PositionMaximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State. *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.