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About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This is a full-time office-based position in Clinton County, NY. What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Willingness to travel within NYS State to assigned counties. Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.Salary Range:Minimum (USD): 37,000/Year - Maximum (USD): 38,000/Year
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This is a full-time office-based position in Monroe County, NY. What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Positions outside of NYC require a vehicle, valid driver’s license and insurance. Must reside in State of New York. Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.Salary Range:Minimum (USD): 35,000/Year - Maximum (USD): 38,000/Year
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Senior Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position responds to, investigates, resolves and tracks all written and verbal complaints and/or inquiries made by Medicaid and commercial managed care enrollees and providers to the State’s Managed Care Complaint Unit. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. This is a full-time office-based position in Albany, NY. What You Bring2+ years related job experience; knowledge of medical terms and procedures; knowledge of the community to be served. Proficiency in Microsoft Office (Word and Excel), eMEDNY, WMS, Oracle, MAXe, Back Office and other state related databases required; effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to successfully execute multiple complex tasks simultaneously; ability to work independently and ability to work under standards-based performance measures. Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.Salary Range:Minimum (USD): 39,000/Year - Maximum (USD): 44,000/Year
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. Job Duties: - Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.- Develop work schedules and assign duties to direct report personnel to ensure efficiency.- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.- Discuss job performance concerns with employees to identify causes and impacts.- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks.- Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports.- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types. - Provide coaching on a regular basis, - Participate in meetings and recommend changes to policies and procedures.- Assume leadership responsibility for departmental tasks and contact center activities as required.- Support and enforce contact center expectations.- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.- Assist direct reports with escalated issues or cases as needed. Education and Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of two (2) years of experience in a call / contact center environment required.- Must have high-speed internet (minimum of 25 mbps) to work from home / remotely.- Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)- Ability to maintain a high level of confidentiality.- PC skills, including experience with Microsoft Office applications required.- Excellent organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to work as a team member, as well as independently.- Must be able to remain sedentary for extended periods of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.- Must be able to certify in functions being trained.- May be required to work scheduled holidays, overtime, and weekends.- May be required to pick up equipment at the nearest Maximus location Additional Requirements as per contract/client: - Must reside in the U.S.- Must be a U.S. citizen.- Must be able to pass a criminal background check.- Must not be delinquent or in default on any federal student loans.- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.- Must live within 1 hour driving distance of our site in Jacksonville, FL.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. Job Duties: - Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.- Develop work schedules and assign duties to direct report personnel to ensure efficiency.- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.- Discuss job performance concerns with employees to identify causes and impacts.- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks.- Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports.- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types. - Provide coaching on a regular basis, - Participate in meetings and recommend changes to policies and procedures.- Assume leadership responsibility for departmental tasks and contact center activities as required.- Support and enforce contact center expectations.- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.- Assist direct reports with escalated issues or cases as needed. Education and Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of two (2) years of experience in a call / contact center environment required.- Must have high-speed internet (minimum of 20 mbps) to work from home / remotely.- Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)- Ability to maintain a high level of confidentiality.- PC skills, including experience with Microsoft Office applications required.- Excellent organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to work as a team member, as well as independently.- Must be able to remain sedentary for extended periods of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.- Must be able to certify in functions being trained.- May be required to work scheduled holidays, overtime, and weekends.- May be required to pick up equipment at the nearest Maximus location Additional Requirements as per contract/client: - Must reside in the U.S.- Must be a U.S. citizen.- Must be able to pass a criminal background check.- Must not be delinquent or in default on any federal student loans.- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.- Must live within 1 hour driving distance of our site in El Paso, TX.
This role will allow remote work provided the selected candidate lives in EST or CST zone
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you.This is a full-time office-based position in Washinton County, NY. What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Positions outside of NYC require a vehicle, valid driver’s license and insurance. Must reside in State of New York. Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.Salary Range:$36,000 - $38,000
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you.This is a full-time office-based position in Albany, NY.What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Positions outside of NYC require a vehicle, valid driver’s license and insurance. Must reside in State of New York. Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.Salary Range:Minimum (USD): 37,000/Year - Maximum (USD): 40,000/Year
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you.This is a full-time office-based position in Genesee County, NY. What You BringPrior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Positions outside of NYC require a vehicle, valid driver’s license and insurance. Must reside in State of New York.
Pay and Benefits:- Pay rate $14.00 per hour- Monday-Friday shifts- $1,500 Retention Bonus (eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Benefits (including Paid Time Off)- Supportive work environment- Many opportunities for promotion and career advancement Major Purpose:The role of the Imaging Administrator is to manually open, sort and prepare all incoming mail for scan and performs Scan, Data Entry, Quality Control and Linking of imaged documents received. Duties / Responsibilities:- Receives and opens mail.- Sort and preps mail, such as applications, returned mail and supporting documents for scanning.- Create batches to prepare for transition to document scanning.- Images documents using scanners.- Builds electronic batches sent in via fax for Data entry.- Selects the appropriate client/account to associate documents.- Links documents to the correct account records.- Determines best path for document problem resolution (DPR).- Storage of documents in correct order/location.- Purging of batches after Retention period.- Responsible for adhering to established safety standards.- Performs other duties as assigned by management.- Must be able to remain in a stationary position for an extended period of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. - Work is constantly performed in an office environment.Education Required: - High School Diploma or equivalent.Background & Experience Required:- 0 – 2 years of experience.- Ability to sort, file, and process material in an expeditious manner.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.
Maximus is currently hiring a remote Case Manager –Licensed Social Worker to help support the Montana Recovery Program. *This position is remote within the state of Montana.
Maximus is currently hiring a remote Case Manager –Marriage & Family Therapist to help support the Montana Recovery Program. *This position is remote within the state of Montana.
Maximus is currently hiring a remote Case Manager –Certified Addiction Counselor to help support the Montana RecoveryProgram. *This position is remote within the state of Montana.
Maximus is currently hiring a remote Case Manager – Certified Drug and Alcohol Counselor to help support the Montana RecoveryProgram. *This position is remote within the state of Montana.
Maximus is currently hiring a Program Director, DON for the Montana Provider Assistance Program (MPAP). The Program Director will ensure compliance for all contracts, supervise Case Managers, as well as assist in creation and implementation of program services and operations. This position is remote within the state of Montana.