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Job Locations US-NY-Rochester
Requisition ID 2021-70982
$1,500 Retention Bonus(Eligibility after 120 days of employment)Pay and Benefits:- $16.50/hour pay rate- $1,500 Retention Bonus (eligibility after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New YorkPlease Refer to the Maximus New York Job Description Above
Job Locations US-NY-Albany
Requisition ID 2021-71020
$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- Pay rate $16.00 per hour- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! Major Purpose:The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by managementEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred ***Please Refer to the Maximus New York Job Description Above*** 
Job Locations US-NY-Albany
Requisition ID 2021-71022
$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- $16.50/hr bilingual Spanish and English- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferredPlease Refer to the Maximus New York Job Description Above
Job Locations US-NY-New York
Requisition ID 2021-71023
$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- $19.00/hr bilingual Mandarin or Cantonese and English- $20.00/hr trilingual Mandarin and Cantonese and English- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment Education Required: - High School Diploma or equivalent  Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New YorkPlease Refer to the New York Maximus Job Description Above 
Job Locations US-NY-New York
Requisition ID 2021-71024
$1,500 Retention Bonus(Eligibility after 120 days of employment) Pay and Benefits:- $18.00/hr Bilingual Spanish and English- $18.00/hr Bilingual Haitian Creole and English- $19.00/hr Bilingual Russian and English- $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! Major Purpose:The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment Education Required: - High School Diploma or equivalent  Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New York Please Refer to the Maximus New York Job Description Above
Job Locations US-Remote
Requisition ID 2021-71068
Maximus is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under Maximus’s founding mission of Helping Government Serve the People® since 1975, Maximus Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.A Quality Admin III is expected to provide thorough and accurate responses to various types of incoming requests. The Quality Admin III will provide quality control reviews for functions supporting the Federal Student Aid (FSA) Next Generation BPO. A Quality Admin III is familiar with all resources available to successfully complete the work as described below.
-  Perform quality control checks on Federal Student Aid (FSA) Next Gen BPO  in multiple lines-of-business | -  Perform quality verification of template usage and data populated | -  Perform administrative functions that support the processing of appeals | -  Demonstrate and maintain appropriate judgment with confidential   information | -  May perform other functions as requested by management within scope of  level or  occasional support of lower level functions as business/volume  need  | -  Provide assistance with decision notification, which may include any form of  correspondence with borrowers | -  Accurately update databases as necessary | -  Type or generate letters and other documents as necessary
Job Locations US-Remote
Requisition ID 2021-71736
Job Locations US-NY-New York | US-NY-Bronx | US-NY-Brooklyn | US-NY-Jamaica | US-NY-Staten Island | US-NY-Rochester | US-NY-Buffalo
Requisition ID 2021-71227
Maximus is currently seeking a Clinical Operations Manager to support the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  The Clinical Operations Manager will lead and support medical professionals who ensure that some of New York State’s most vulnerable populations receive relevant, timely and quality healthcare services.  *This position is remote and will support a regional area in New York State. About the PositionMaximus administers the Independent Practitioner Panel, which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.  This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State. *As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
Job Locations US-GA-Atlanta
Requisition ID 2022-72096
As a Security Operations Center (SOC) Analyst, you support the 24x7x365 SOC by providing a consolidated enterprise view of security events and network activity. Currently, SOC Analysts work across 3 shifts (day, afternoon, night) on a 4x10 schedule (1 day onsite, 3 days remote). However, all staff will be required to work onsite at the customer’s direction. This is an excellent opportunity to learn and apply cybersecurity fundamentals using leading edge tools for a large federal agency. | | Improve the cybersecurity posture by identifying, verifying, and understanding cyber events. | | Track incident notifications and identify trends and activities to prevent, respond, and recover. | | Conduct problem resolution and provide subject matter expertise in security investigations best practices. | | Collect, analyze, and correlate security events and use discovered data to enable recommendation of mitigation of potential incidents. | | Identify events that pose a threat to the confidentiality, availability and integrity of information or systems. | | Provide quality assurance accuracy, consistency, and reliability to security event data in tickets and reports. | | Perform incident triage to include determining accuracy, scope, urgency, and impact. | | Provide incident coordination and updates to Incident Response Teams (IRTs) | Notify management of suspected incidents and articulate the event’s history, status, and potential impact. | | Perform event and incident tracking using ticket management system | Track and report on-going cyber security incidents to the primary incident handler. | | Provide event and incident operational and executive reporting | Respond to verified incidents utilizing a wide array of tools to mitigate active threats. | | Provide updates to Standard Operating Procedures (SOP). | | Required Skills: | | •Years of Experience: 2 | •Minimum Education: Bachelor’s Degree | | Desired Skills: | | •Cybersecurity certification(s)
Job Locations US-KS-Lawrence
Requisition ID 2022-71898
This successful candidate will support the Maximus Human Resources Support Center. The Human Resources admin will perform a variety of clerical and administrative tasks on the phone, via email, and web chat with internal and external clients. This candidate must be professional and pleasant with exceptional communication (verbal and written) and interpersonal skills. Must have knowledge in Benefits questions, meeting deadlines, and assist in special projects as directed.
Job Locations US-Remote
Requisition ID 2022-72027
Project Specific Job Duties: | •Oversee day-to-day security clearance activities in collaboration with the management team and client. | •Ensure clearance processes are in compliance with state and federal regulatory requirements. | •Maintain oversight of ongoing monitoring, compliance, and re-certification activities for accrediting organizations. | •Analyze, report, and make recommendations on various key metrics and trends related to the security clearance process. | •Maintain a close and highly responsive relationship to the day-to-day activities of the team and program supported | •Perform various clerical and secretarial duties | •Ensure all candidates have the proper forms and supporting documentation to ensure quick, accurate and seamless application workflow | •Check background reports on all applicants daily until cleared | •Contact applicants via phone, email or SMS at various points in the hiring process | •Assist HR in miscellaneous tasks related to the hiring process while adhering to all hiring practices and guidelines | •Identify and report any trends or roadblocks in the hiring process | | Project Specific Education and Requirements: | •Bachelor's degree with 3+ years of relevant experience required. | •Recommend innovative methodologies, techniques, and criteria for projects | •Knowledge of workflows and project mapping | •Deliver a single large project or multiple smaller projects at the same time | •Able to handle multiple tasks and competing priorities. | •Communicate updates and project status effectively and efficiently.
Job Locations US-TX-Greenville
Requisition ID 2021-70164
This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.
Job Locations US-NJ-Princeton | US-Remote
Requisition ID 2021-68076
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | This is a hands-on Technical Lead position with focus on Data/API integration, ETL and AWS technologies. Ideal candidate is a hands-on Technical Lead who can do development, provide technical leadership to the team and work with business stakeholders. | | Responsibilities | •Take ownership of multiple integration applications and become familiar with requirements, design, and technical details | •Contribute to requirements analysis, design, development, and post-production support | •Implement integration processes using – Talend, AWS Glue, AWS Athena, MySQL, SQL Server, Python, AWS Lambda | •Work with business/technical stakeholders to validate requirements and design ideas | •Provide 2nd level support during office hours and collaborate with external stakeholders for resolution of issues | •Collaborate and work together with offshore technical team to get the job done | | Required | •5+ years of experience in systems/data integration projects | •Excellent communication, troubleshooting and problem-solving skills | •Experience in implementing batch, real-time integration use cases involving variety of endpoints such as Databases, Web Services, REST APIs, Text Files, Message Queues/Streams, COTS products and SaaS platforms. | •Must have solid hands-on technical experience in Talend, AWS Glue, Athena, Python, AWS Lambda and writing complex SQL queries | •Experience with common web connectivity and integration standards/protocols such as XML, SOAP, REST, JSON, JDBC, OATH, JWT | •Must have experience of implementing integration processes that are fault tolerant and scalable. | •Highly proficient with data analysis and data modeling | •Should have excellent communication skills in both written and verbal English | •Ability to work as Technical Lead and provide guidance to junior members on the team | •Bachelor’s degree or equivalent job experience in Computer Science, or other IT-related field | | Nice to have | •Experience with AWS RedShift, IAM, Roles/Policies, Security Groups | •Experience with visualization/BI Technologies such as Power BI, AWS QuickSight, or others | •Knowledge/experience with Splunk | •Leading small teams (2-3 members), creating implementation work break down (WBS) structures
Job Locations US-NJ-Princeton
Requisition ID 2021-70140
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | The Director of Citizen Experience is responsible for delivering digital transformation results and innovative end-to-end solutions through a human-centered approach to designing and delivering solutions by leveraging Design Thinking and Agile methodologies. This person is also responsible for managing a team of managers and sr. managers and potentially serving as the lead Process Architect on a project-by-project basis. The Director of Citizen Experience will understand the needs of the business and our customers, capabilities of digital products, and will groom and prioritize the digital backlog to ensure maximum ROI is delivered to digital customers. Success within this role will be measured upon digital benefits delivered and cost to deliver them, the ability to professionally develop direct reports, accurate planning and budgeting, and to add value to the Team. | | Job Summary | •Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of a human-centered approach to designing, building, and delivering services | •Collaborate with business partners to design internal systems and processes, to manage and deliver one or multiple services | •Use appropriate and effective research skills to increase domain knowledge and to inform meaningful and innovative solutions | •Expertise in designing digital products | •Passion for building functional and engaging consumer user experiences with a strong customer-centric focus | •Utilize design thinking principles to build engaging customer experiences that solve goals with elegant simplicity | •Collaborate with product, engineering, marketing and content to execute on product designs that drive business goals and delight the customer | •Conduct and analyze user research studies and feedback | •Conceptualize user flows, customer journey maps, pixel-perfect design mockups from sketches, wireframes, and other UX deliverable that represent your design thinking capabilities
Job Locations US-NJ-Princeton
Requisition ID 2021-70056
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.
Job Locations US-VA-Reston
Requisition ID 2021-69958
The Maximus Emerging Technologies Center of Excellence (CoE) is a startup within a global organization whose mission is “Helping government serve the people.” We support our lines of business in transforming how governments serve the people and improve their lives, through the adoption of emerging technologies. | | In the role of a Senior AI/ML Engineer, you will collaborate with teams in advancing the applied use of Artificial Intelligence (AI) and Machine Learning (ML), support the end-to-end implementation of AI/ML solutions, work with engineering teams in integrating AI/ML solutions into their solutions, and investigate tools while supporting the deployment of MLOps platform. The CoE provides a unique opportunity in making a difference to citizens and society, while embracing an inclusive culture that champions diversity and collaboration in an environment that is committed to lifelong learning, growth, and development. | | Working in the Maximus Emerging Technologies CoE means that you are passionate about developing and mentoring teams and accelerating the adoption of technologies globally. You will be a self-starter who is comfortable stepping up and taking ownership, orchestrating new possibilities, constantly innovating and willing to explore and challenge the status quo. | | Desired experiences. | • Helped develop AI communities through meetups, blogs etc. | • Experience with Knowledge graphs | • Experience with Bayesian networks | • Experience with Graph Neural Networks | • Experience with Reinforcement Learning | • Experience with Causal Modeling
Job Locations US-NJ-Princeton
Requisition ID 2021-70055
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.
Job Locations US-NJ-Princeton | US-VA-Reston | US-CO-Denver | US-Remote
Requisition ID 2021-68921
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | The Digital Delivery Lead is a key stakeholder facing and internal leadership role that is responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more Maximus field operations. The Digital Delivery Lead is responsible for leading engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes. This role is responsible for the day-to-day leadership of deployed digital team members within an operation and also fostering and maintaining high-level stakeholder relationships throughout the engagement. The Digital Delivery Lead provides thought leadership to stakeholders in solving program/project management problems and by identifying areas for continuous improvements. | | Requirements: | •Ability to lead, motivate and direct a team | •Demonstrate strong stakeholder management to achieve project objectives | •Ability to interact with stakeholder both within and outside of immediate team to achieve results | •Ability to develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget | •Ability to work with multiple teams, consolidate updates, and communicate progress, risks & issues, and mitigation plans to the client | •Ability to predict and identify issues and perform advanced risk mitigation | •Ability to drive and execution vision and goals of the team | •Identify additional opportunities and work with internal team to shape solutions | •Strong communication skills, both written and verbal | •Ability to find solutions to all sorts of challenges: technical, organizational, and personal | •Scrum Master certification preferred but not required | •Hands-on experience in both individual contributor and leadership roles within a team executing using agile, waterfall, and hybrid delivery methodologies | •Travel: Ability to travel as required | | Qualifications: | •Bachelor’s degree required | •Minimum 8-10 years of experience in program management role with Waterfall and Agile methodologies | •Experience with software project management and/or program management | •Experience with practicing agile delivery methodologies | •Experience managing and leading the work of others | •Experience with working with nearshore, offshore, and working in a distributed team | •Experience in a variety of “digital” technologies | •Experience working with clients, customers, and stakeholders | | First 100 days goal: | •Understand Maximus Digital Solutions offerings | •Onboarded as a Delivery Lead and take ownership of a digital delivery portfolio at one of our top 40 largest operations
Job Locations US-VA-Reston
Requisition ID 2021-67774
The Maximus Emerging Technologies Center of Excellence (CoE) is a startup within a global organization whose mission is “Helping government serve the people.” We support our lines of business in transforming how governments serve the people and improve their lives, through the adoption of emerging technologies. | | In the role of an AI/ML Engineer, you will collaborate with teams in advancing the applied use of Artificial Intelligence (AI) and Machine Learning (ML), support the end-to-end implementation of AI/ML solutions, work with engineering teams in integrating AI/ML solutions into their solutions, and investigate tools while supporting the deployment of MLOps platform. The CoE provides a unique opportunity in making a difference to citizens and society, while embracing an inclusive culture that champions diversity and collaboration in an environment that is committed to lifelong learning, growth, and development. | | Working in the Maximus Emerging Technologies CoE means that you are passionate about developing and mentoring teams and accelerating the adoption of technologies globally. You will be a self-starter who is comfortable stepping up and taking ownership, orchestrating new possibilities, constantly innovating and willing to explore and challenge the status quo. | | Desired experiences. | •Helped develop AI communities through meetups, blogs etc. | •Experience with Knowledge graphs | •Experience with Bayesian networks | •Experience with Graph Neural Networks | •Experience with Reinforcement Learning | •Experience with Causal Modeling
Job Locations US-PA-Harrisburg
Requisition ID 2021-71298

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