This position is for an Application Security Specialist. Responsible for direct interface with agency Information Systems Security Officials (ISSO), Chief Information Officer (CIO), Science Information Officer (SIO), and other officials to support security requirements and initiatives. | | Responsible for the review and documentation processes of systems in the context of IT Security. | Perform risk analyses which also includes risk assessment leading to a formal Authority to Operate (ATO) status of system compliance. The level of support includes guidance, recommendations, and SA&A support. | | •Conduct and document Privacy Impact Assessments utilizing agency guidance. | •Conduct and review application and system vulnerability scans. Provide scan results to system stewards including remediation guidance. | •Reviewing system logs. Develop and monitor security and privacy controls. | •Develop compliance descriptions using master system security plans and when required develop agency specific control descriptions. | •Assess security controls (SCA) to support ISSO certification authority. | •Provide Change Management support to stewards to include completing the CM process prior to system and application changes. | •Develop and manage Plan of Action and Milestones (POA&M) for systems to identify, assess, prioritize, and monitor the progress of corrective actions for security weaknesses as discovered. | •Act as Security Steward and/or alternate for systems as needed. | •Review draft policy and standards. | •Assist in documentation of new and/or existing systems and IT investments at either a detailed (system-by-system) or an overall summarized basis. | •Ensures that applications and infrastructure support activities are in full compliance with all federal wide OMB and agency policies and procedures, including adherence to EPLC standard processes and procedures, as well as adherence to federal NIST 800-53 security standards. | •Provides creative solution to complex security challenges. | •Provide Privacy Impact Assessment guidance and support SORN implementation. | •Provide Security Critical Partner support system development activities. | •Act as or support Security Stewards. | •Develop and recommend control descriptions. | •Develop Exceptions and Waivers to support mission-related needs. | •Develop draft security and privacy policies and standards. | •Develop and support Security Decision papers as needed for new or updated information security and privacy guidance, when a policy update or clarification is necessary. | •Develop and deliver supplemental training to support staff. | •Provide security architecture support | | Required skills | •A strong understanding of vulnerabilities and remediation of vulnerabilities identified from scans | •Advanced technical competencies in information assurance and security relevant to the analysis, design, and development of security features policy and controls for regulatory requirements such as FISMA, HIPAA, and the Privacy Act. | •Strong understanding of the IT Security & Privacy laws, regulations, and NIST standards. | •Knowledge of networks, data center, and end user device security guidelines and industry "best practices". | •Advanced knowledge of IT enterprise security scanning, threat remediation, penetration testing as directly applicable to IT data processing complex with high sensitivity and personal identification/clinical systems (HIPAA) requirements. | •Advanced knowledge in solving complex technical problems involving integrated operating systems and hardware platforms. | •Advanced knowledge in establishing and maintaining cooperative working relationships with other employees, telecom companies, vendors, and other organizations. | | Desired Skills | •Experience in providing security solutions for desktops, laptops, mobile devices (IPHONES, Android, Tablets) and for enterprise servers (Linux, Unix, Windows, VMWare) | •Experience in a large inter-networking or distributed computing environment. | •Excellent communications and interpersonal skills, and ability to work collaboratively and directly with multiple enterprise IT technical teams, as well as a diverse client community made up of administrative, executive, and scientific research personnel. | •Excellent team leader skills and experience. | | Work Experience: 4 – 7 years | | Education | Bachelor of Science (BS) degree | | Certifications | CISSP , CISM, CCSSP, CCNA, CCNP, MCSE and other related certifications highly desirable
We are seeking two OpenText xPression and Exstream Developers to support our Notices project on the Internal Revenue Service (IRS) BOLA Notices contract. The xPression and Exstream Developers will provide development and testing of software applications on an enterprise server platform, which may include conducting systems analysis, design, development, testing, installation, and documentation in support of the migration from xPression to Exstream and potential redesign of Internal Revenue Service (IRS) Notices. | | The xPression, Exstream Developers will have the following responsibilities: | | •Migrating notices/forms/templates from xPression to Exstream. | •Assisting in the redesign or creation of notice headers, bodies, document styles, and formats. | •Producing requested documentation. | •Providing support for troubleshooting production problems and ensuring product support for taxpayer notices converted to Exstream. | •Assisting in the creation of 508 compliant templates for notifications. | •Collaborating with clients/customers to develop technical strategies and frameworks. | •Conducting annual basic Exstream training classes. | •Providing weekly status updates. | | Location of work is remote in US. | | PROJECT SPECIFIC MINIMUM QUALIFICATIONS | •Bachelor's Degree from an accredited college or university required; an additional four years of related work experience can substitute for a degree. | •At least five (5) years of relevant experience required | •Familiarity with all aspects of Opentext xPression and Exstream Dialogues, including installation, configuration, code development, customization, and implementation. | •Experience in creating various types of templates, such as letters, statements, bills, year-end statements, tax forms, and email notifications. | •Familiarity with requirements analysis, design specifications, development, and testing of Dialogue. | •Proficiency in coding and/or application components and translating functional specifications into technical specifications. | •In-depth knowledge of page components, such as text boxes, tables, logos, pictures, and headers. | •Efficient troubleshooting and support for functional and product-related issues, including writing test plans and preparing test cases. | •Experience with 508 compliance. | •Familiarity with the software development life cycle (SDLC) and project management. | •Excellent analytical skills, with strong attention to detail | •Demonstrated high commitment to quality | •Strong interpersonal, communication, and writing skills | •Experience in planning and accomplishing goals and complicated tasks and providing consultation on complex projects as a top-level contributor or specialist | •Strong collaboration skills and desire to work in a highly collaborative environment | •Preferred qualifications include: experience on IRS software development projects. | | Additional Requirements as per Contract: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Maximus is searching for a Service Desk Technician (Tier 1) to join a team in Oklahoma City, OK. | | As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends. | | What You Wil Do: | | • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies. | • Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. | • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. | • Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues. | • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team. | • Defines and classifies level, priority and nature of problem, request and/or issue. | • Responsible for opening, tracking and closing trouble tickets. | • Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. | • Active Directory account management and RSA token provisioning. | | Basic & Required Qualifications: | | • Requires a High School Diploma or GED. Associates Degree preferred. | • Must be eligible for a Public Trust clearance and in the future, obtain a DoD Secret clearance. | • Ability to obtain/retain a DoD Common Access Card (MANDATORY). | • Must be based around the Oklahoma City, OK area. This position requires onsite work. | • DoD Directive 8570.1 Information Assurance Technical Level II certification (Security+) is required. | • 1 or more year of experience in the following: | o Customer service | o Call center / help desk experience | o Proficiency with Windows 10 operating system. | o Experience and knowledge of installation, configuration, and troubleshooting of computers | o Knowledge of help desk call tracking management systems | | Desired & Preferred Qualifications: | | • ITIL Foundation Certified (Preferred). | • HDI CSR certified (Preferred). | • Experience with ServiceNow (Preferred). | • Strong verbal and written communication skills. | • Excellent customer service skills. | | | #techjobs #clearance #AFEITAAS
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | We are looking for a Principal Solutions Architect with experience architecting, developing, and implementing enterprise applications. The Ideal candidate will have a wide range of experience architecting solutions on J2EE, web-based frontend frameworks, and a variety of open-source technology platforms across N-tier architectures. The individual will have experience to operate independently and demonstrate experience leading/guiding a team to architect, develop, and implement business applications. | | Essential Duties and Responsibilities: | •Engage with internal teams to understand and architect technical solutions, facilitate solutions design and manage implementations. | •Participate in the requirements gathering sessions to understand business needs and provide inputs to the technical requirements. | •Review, guide and support RFIs, RFPs and RFQs, response development including writing of whitepapers and concept development. | •Provide technical solution support during proposal process, to include technology stack, solution architecture, and implementation methodology. | •Develop and provide presentations and demonstrations of technology solutions to both internal and external stakeholders as needed. The candidate must be comfortable presenting technical solutions to internal and external stakeholders. | •Design and develop specific solutions leveraging technologies and design practices that enable a secure, scalable, sustainable, extensible and flexible solution. | •Contribute to the design and architecture of software and infrastructure to ensure projects meet goals and should be able to clearly articulate and present the implications of design/architectural decisions, issues and plans to leadership. | •Review the solution in the implementation and post deployment phases, to validate that the final solution matches the original approved design and architecture. | •Work with engineering team to integrate approved solutions into the existing infrastructure and proactively identify associated potential risks and pitfalls involved, translate technical needs, and remove technical barriers. | •Responsible for recommending and developing technical architectures, tools and processes that support the automation of environment management, build, testing, deployment and support processes. | •Assist with builds and design of high-level architecture documentation and roadmap | •Collaborate with other teams in the organization to define supporting infrastructure and software tools needed to enable DevOps practices in a large-scale environment. | •Develop reusable patterns and encourage innovation that will enable team velocity. | •Learn and analyze new technologies and industry best practices to identify suitability for adoption by the organization. | | Minimum Requirements: | •Bachelor’s degree required in the field of computer science or equivalent. Master’s degree a plus. | •The candidate must have over 10 years of experience designing & implementing enterprise solutions with working knowledge across numerous technology platforms. | •Strongly preferred the candidate has over 15 years of experience in J2EE, with a strong focus on the Spring Boot framework; .net framework experience a big plus; C++ nice to have. | •The candidate must have over 10 years in open-source technology-based development. | •The candidate must have over 5 years in web frontend framework experience. | •Experience across many of the following areas (listed in priority): N-Tier applications, Distributed Computing, Databases & Storage, Data Analytics Cloud Architecture, eCommerce, Application Containerization & Container Orchestrations, DevOps, Enterprise Architecture, Agile development, Robotic Process Animation (RPA), Machine Learning, Artificial Intelligence, Internet of Things (IoT), BlockChain, Low Code Platforms, and Digital Transformation & Application Modernization | •Strong working knowledge of Enterprise Software Design Patterns & Cloud Software Architecture; AWS experience required; Azure experience a big plus | •Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. | •Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. | •Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results. | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales, pre-sales and business development is a key requirement | •Individual contributor who oversees large, technically complex projects. | •Knowledgeable of emerging trends and may contribute to and influence best practices within discipline. | •Great oral and written communications
Maximus is searching for a Staff Action Officer to join an ongoing DoD project in Arlington, VA. | | The candidate will provide a full-spectrum of Staff-level assistance to support a 3-star equivalent DoD civilian office. The candidate must understand how to work independently and as part of a cross-functional team to support the executive, and the broader senior-level staff members to meet mission requirements across a combination of Governance and Council meeting forums. | | Position involves, but is not limited to, organizing, developing, formulating, and managing executive-level activities internal to the directorate, and in support to meet larger external stakeholder(s) and intergovernmental engagements. Candidate must be able to provide strategic advice, counsel and sound recommendations to the executive when required. | | Responsibilities include, but are not limited to: | | • Serve as a Staff Action Officer to support Administrative and Information Technology requirements of the Governance Directorate. | • Proactively develop, manage, and organize a variety of correspondence and communication documents for internal leadership and external stakeholders, (i.e., Executive Summaries, Meeting Minutes, Action Memos, Information Papers and Briefing Decks) as appropriate. | • Proactively develop, organize, and track milestones to support Governance and Council meeting requirements. | • Works closely with and serves as an interlocutor to external stakeholders on departmental requirements and interagency engagements. | • Ensure the Executive and community stakeholders are provided read-ahead material(s), and other relevant documents to assist with meeting departmental engagements and rigid timelines. | | Basic Skills & Qualifications: | | • Active TS/SCI in DISS | • BA/BS or 12 plus years related experience in lieu of college degree | • 5+ years’ experience working in direct support to DoD senior leaders, i.e., Senior Executive Service (SES) General and/or Flag Officer (GO/FO) level | | Desired Skills & Qualifications: | | • 5+ years' experience using Microsoft Office applications, specifically MS Word, PowerPoint, Excel, SharePoint, and Outlook Calendar. | • Strong understanding of Information Technology capabilities and the ability to discern complex topics and distill into lay concepts | • Ability to operate Audio & Video Technology equipment to support briefing forums | • 5+ years' experience using the DoD Correspondence and Task Management System (CATMS) and/or Joint Staff Action Process (JSAP) | • 5+ years' experience in support of special access program (SAP) Information Technology Concepts and Applications | • Strong writing and communication skills to support Governance and Council forums. | • Possess problem-solving skills in a DoD environment | • Possess interpersonal skills and experience supporting decision-makers at the DoD senior leadership, Service or Joint Staff level(s) | | | #techjobs #clearance #SAPCIO
Maximus is searching for a Staff Action Officer to join an ongoing DoD project in Arlington, VA. | | The candidate will provide a full-spectrum of Staff-level assistance to support a 3-star equivalent DoD civilian office. The candidate must understand how to work independently and as part of a cross-functional team to support the executive, and the broader senior-level staff members to meet mission requirements across a combination of Governance and Council meeting forums. | | Position involves, but is not limited to, organizing, developing, formulating, and managing executive-level activities internal to the directorate, and in support to meet larger external stakeholder(s) and intergovernmental engagements. Candidate must be able to provide strategic advice, counsel and sound recommendations to the executive when required. | | Responsibilities include, but are not limited to: | • Serve as a Staff Action Officer to support Administrative and Information Technology requirements of the Governance Directorate. | • Proactively develop, manage, and organize a variety of correspondence and communication documents for internal leadership and external stakeholders, (i.e., Executive Summaries, Meeting Minutes, Action Memos, Information Papers and Briefing Decks) as appropriate. | • Proactively develop, organize, and track milestones to support Governance and Council meeting requirements. | • Works closely with and serves as an interlocutor to external stakeholders on departmental requirements and interagency engagements. | • Ensure the Executive and community stakeholders are provided read-ahead material(s), and other relevant documents to assist with meeting departmental engagements and rigid timelines. | | Basic Skills & Qualifications: | • Active TS/SCI in DISS | • BA/BS or 12 plus years related experience in lieu of college degree | • 5+ years’ experience working in direct support to DoD senior leaders, i.e., Senior Executive Service (SES) General and/or Flag Officer (GO/FO) level | | Desired Skills & Qualifications: | • 5+ years' experience using Microsoft Office applications, specifically MS Word, PowerPoint, Excel, SharePoint, and Outlook Calendar. | • Strong understanding of Information Technology capabilities and the ability to discern complex topics and distill into lay concepts | • Ability to operate Audio & Video Technology equipment to support briefing forums | • 5+ years' experience using the DoD Correspondence and Task Management System (CATMS) and/or Joint Staff Action Process (JSAP) | • 5+ years' experience in support of special access program (SAP) Information Technology Concepts and Applications | • Strong writing and communication skills to support Governance and Council forums. | • Possess problem-solving skills in a DoD environment | • Possess interpersonal skills and experience supporting decision-makers at the DoD senior leadership, Service or Joint Staff level(s) | | | #techjobs #clearance #SAPCIO
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | Within our Digital organization, we are building a team that is focused on User Experience and Front End Development. The Senior Android Developer is a member of that team. | | The Senior Android Developer will develop and test the user interfaces for new software solutions and new versions of existing software solutions in the digital solutions portfolio. They understand and apply applicable design and coding standards. They lead and participate in the creation and maintenance of mobile app development standards and best practices. They participate and contribute in design and planning meetings, daily scrums, code review sessions and pair programming. | | Essential Duties & Responsibilities: | •Design, develop, code, test, and debug new software or enhancements to existing software of complex software applications. | •Perform maintenance on existing software products and contribute knowledge of business applications. | •Contribute as necessary to the development of all project artifacts throughout the system development life cycle. | •Write SQL queries and analyze existing queries for performance tuning. | •Perform post-deployment verification. | •Review the existing documentation. | •Document technical specifications. | •Work closely with the UX Designers to implement a specified UI design within the constraints of the technical solution and work to find compromises when desired designs cannot be achieved. | •Field technical questions from other developers, Product Management, Quality Assurance, and other departments. | •Provide development estimates for new development initiatives and enhancement requests. | •Investigate and resolve bugs and deficiencies in the product codebase. | •Build and maintain internal tools to streamline the software development process and enhance productivity. | •Build strong and collaborative relationships with cross-functional teams to launch new products, features, and services on time and within budget. | •Assist with other tasks and projects as assigned. | | Requirements: | •Requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree. | •Java Spring Boot experience | •Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. | •Demonstrates good judgment in selecting methods and techniques for obtaining solutions. | •Networks with senior internal and external personnel in own area of expertise. | •Bachelor’s degree or equivalent experience in a creative or technical field. Graduate degree preferred. | •5 years of Android app development experience using Kotlin. Experience using Java is a plus. | •Experience using Android Studio and its tools. | •Experience building UI using XML. | •Experience using Android SDK, including: SQLite, Shared Preferences, Background Services, Intent Handling, Push Notification, Location Management and Thread Management. | •Experience using 3rd party frameworks and Gradle dependency manager. | •Experience with app distribution using Google Play App Store portal, available examples in Google Play is preferred. | •Experience with consuming APIs and interfacing with backend services using REST and JSON. | •Experience with AWS Services. | •Experience working in an agile, preferably SAFe, environment. | •Understanding accessibility compliance. | •Portfolio demonstrating experience is preferred but not required. | •Experience with software engineering fundamentals including object-oriented design, data structures, dependency injection, testable code, and algorithms. | •Write clean, maintainable code, and read and review code created by others. | •Write and maintain unit tests. | •Experience working with a distributed team (on/off shore) | •Experience working in a mixed environment of employees and vendors | •Strong planning and organizational skills | •Be highly collaborative, a fast learner and willing to work wherever you're needed on the team. | •Domain knowledge of health care, call center, or public sector preferred but not required. | | Nice To Have: | •iOS development experience or the openness to learn
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions. | | We are looking for a Principal Solutions Architect with experience architecting, developing, and implementing enterprise applications. The Ideal candidate will have a wide range of experience architecting solutions on J2EE, web-based frontend frameworks, and a variety of open-source technology platforms across N-tier architectures. The individual will have experience to operate independently and demonstrate experience leading/guiding a team to architect, develop, and implement business applications. | | Essential Duties and Responsibilities: | •Engage with internal teams to understand and architect technical solutions, facilitate solutions design and manage implementations. | •Participate in the requirements gathering sessions to understand business needs and provide inputs to the technical requirements. | •Review, guide and support RFIs, RFPs and RFQs, response development including writing of whitepapers and concept development. | •Provide technical solution support during proposal process, to include technology stack, solution architecture, and implementation methodology. | •Develop and provide presentations and demonstrations of technology solutions to both internal and external stakeholders as needed. The candidate must be comfortable presenting technical solutions to internal and external stakeholders. | •Design and develop specific solutions leveraging technologies and design practices that enable a secure, scalable, sustainable, extensible and flexible solution. | •Contribute to the design and architecture of software and infrastructure to ensure projects meet goals and should be able to clearly articulate and present the implications of design/architectural decisions, issues and plans to leadership. | •Review the solution in the implementation and post deployment phases, to validate that the final solution matches the original approved design and architecture. | •Work with engineering team to integrate approved solutions into the existing infrastructure and proactively identify associated potential risks and pitfalls involved, translate technical needs, and remove technical barriers. | •Responsible for recommending and developing technical architectures, tools and processes that support the automation of environment management, build, testing, deployment and support processes. | •Assist with builds and design of high-level architecture documentation and roadmap | •Collaborate with other teams in the organization to define supporting infrastructure and software tools needed to enable DevOps practices in a large-scale environment. | •Develop reusable patterns and encourage innovation that will enable team velocity. | •Learn and analyze new technologies and industry best practices to identify suitability for adoption by the organization. | | Minimum Requirements: | •Bachelor’s degree required in the field of computer science or equivalent. Master’s degree a plus. | •The candidate must have over 10 years of experience designing & implementing enterprise solutions with working knowledge across numerous technology platforms. | •Strongly preferred the candidate has over 15 years of experience in J2EE, with a strong focus on the Spring Boot framework; .net framework experience a big plus; C++ nice to have. | •The candidate must have over 10 years in open-source technology-based development. | •The candidate must have over 5 years in web frontend framework experience. | •Experience across many of the following areas (listed in priority): N-Tier applications, Distributed Computing, Databases & Storage, Data Analytics Cloud Architecture, eCommerce, Application Containerization & Container Orchestrations, DevOps, Enterprise Architecture, Agile development, Robotic Process Animation (RPA), Machine Learning, Artificial Intelligence, Internet of Things (IoT), BlockChain, Low Code Platforms, and Digital Transformation & Application Modernization | •Strong working knowledge of Enterprise Software Design Patterns & Cloud Software Architecture; AWS experience required; Azure experience a big plus | •Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. | •Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. | •Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results. | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales, pre-sales and business development is a key requirement | •Individual contributor who oversees large, technically complex projects. | •Knowledgeable of emerging trends and may contribute to and influence best practices within discipline. | •Great oral and written communications
Maximus is seeking a VOIP Administrator to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. | | We are seeking a skilled and detail-oriented VOIP Administrator to join our team. As a VOIP Administrator, you will be responsible for managing and optimizing telecommunications systems and infrastructure. Your role will involve analyzing telecommunications data, identifying areas for improvement, and implementing solutions to enhance communication efficiency and cost-effectiveness. | | Specific Responsibilities: | | • Identify trends, patterns, and anomalies in telecommunications data to identify areas for improvement and optimization. | • Troubleshoot and resolve telecommunications issues, coordinating with service providers and vendors as necessary. | • Install, troubleshoot, and resolve issues with infrastructure components; this includes, but is not limited to, hardware, software, operating systems, peripherals, and telephony applications (call management, workforce/schedule management, and call recording). | • Support the deployment and usage of Avaya soft phone (One-x Communicator) and IP Hard phones. | • Perform changes in container-based technology (OCP). | • Design, test, and deploy VDN/vector logic, routing, and call treatment based on business requirements. | • Ensure compliance with telecommunications regulations, security standards, and data protection policies. | • Operate and maintain enterprise web servers. | | Requirements: | | • Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. | • Candidates with an existing Secret clearance are highly desirable. However, applicants without a current Secret clearance, who have the ability to obtain and maintain one, will also be considered for this position. | • Must be based around the Annapolis Junction, MD area. This position requires onsite work; however, a limited amount of telework can be available, subject to approval. | • This individual will be responsible for the daily operation of mission critical systems on a 24x7x365 workday basis. Shift work will be required. | • Proficiency in PBAX and VoIP communications (Avaya, Avaya Virtual Platform, Cisco VoIP). | • 3+ years of experience in a telecommunications role or a related field. | • 3+ years of experience in some or all of the following: | o Communication Manager (CM) | o Communication Management System (CMS) | o Workforce Optimization (WFO) | o Contact Recorder (ACR)I | o IX Messaging (Voicemail) | o System Manager | o Session Manager | o Application Enablement Services | o Avaya Virtual Platform | | Desired qualifications: | | • Linux certification, e.g. RHCSA, CompTIA Linux+, etc. | | #techjobs #clearance #NSO
MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 37,000+ employees worldwide. | | Job Summary: | The Technician 1 – Desktop Support will provide Desktop and operational support to assigned site and remote users. These include: Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics. Identify, research and resolves technical problems. Perform PC builds including the use of image deployment software to perform imaging tasks. Correct application issues, solve and identify common PC software and hardware problems. | | Job Duties and Requirements: | • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user | • Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics | • Perform PC builds including the use of image deployment software to perform imaging tasks | • Document, track and monitor problems to ensure timely resolution | • Identify, research and resolves technical problems | • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware | • Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices | • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals | • Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests | • Perform other duties as assigned by management | | Education/Requirements: | • High school diploma or GED required | • Associate degree is preferred | • 0 - 2 years specialized experience | • Comp TIA A+ for hardware preferred | • Computer usage and Microsoft office knowledge are required | • Experience with computer Imaging, SCCM and Active directory | • Moderate knowledge of Microsoft Windows 7, Windows 10 or above. | • Basic knowledge of Microsoft Office suite 2010, 2017, O365 | • Moderate knowledge of Outlook 2010, 2017, O365 | • Basic knowledge of SCCM | • Basic to Moderate trouble shooting skills | • Basic understanding of Networked printers, Scanners, Multifunction devices | • Ability to lift up to 50 pounds | • Moderate to Advanced customer service skills | • Strong verbal and writing skills | • Moderate to Advanced ability to convey technical information to non-technical users both verbally and in writing | • Work within a team framework and structure | • Uphold and enforce company, enterprise and team policies and procedures
Maximus is seeking a Telecommunications Analyst to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. | | We are seeking a skilled and detail-oriented Telecommunications Analyst to join our team. As a Telecommunications Analyst, you will be responsible for managing and optimizing telecommunications systems and infrastructure. Your role will involve analyzing telecommunications data, identifying areas for improvement, and implementing solutions to enhance communication efficiency and cost-effectiveness. | | Specific Responsibilities: | | • Identify trends, patterns, and anomalies in telecommunications data to identify areas for improvement and optimization. | • Troubleshoot and resolve telecommunications issues, coordinating with service providers and vendors as necessary. | • Installing, troubleshoot, and resolve issues with infrastructure components this includes, but is not limited to hardware, software, operating systems, peripherals, and telephony applications: call management, workforce/schedule management, and call recording). | • Support the deployment and usage of Avaya soft phone (One-x Communicator) and IP Hard phones. | • Perform changes in container-based technology (OCP). | • Design, test, and deploy VDN/vector logic, routing, and call treatment based on business requirements. | • Ensure compliance with telecommunications regulations, security standards, and data protection policies. | • Operate and maintain enterprise web servers. | | Requirements: | | • Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. | • Candidates with an existing Secret clearance are highly desirable. However, applicants without a current Secret clearance, who have the ability to obtain and maintain one, will also be considered for this position. | • Must be based around the Annapolis Junction, MD area. This position requires onsite work; however, a limited amount of telework can be available, subject to approval. | • This individual will be responsible for the daily operation of mission critical systems on a 24x7x365 workday basis. Shift work will be required. | • Certified in Microsoft Technology Associate (MTA) and Linux. | • Proficiency in PBAX and VoIP communications (Avaya, Avaya Virtual Platform. | •7+ years of experience in a telecommunications role or a related field. | •7+ years of experience in the following: | o Communication Manager (CM) | o Communication Management System (CMS) | o Workforce Optimization (WFO) | o Contact Recorder (ACR)I | o IX Messaging (Voicemail) | o System Manager | o Session Manager | o Application Enablement Services | o Avaya Virtual Platform | | #techjobs #clearance #NSO
Maximus is looking to hire a Junior Security Operations Center (SOC) Analyst to support the 24x7x365 SOC by providing a consolidated enterprise view of security events and network activity. This is an excellent opportunity to learn and apply cybersecurity fundamentals using leading edge tools for a large federal agency. | | What you will do: | | •Improve the cybersecurity posture by identifying, verifying, and understanding cyber events. | •Track incident notifications and identify trends and activities to prevent, respond, and recover. | •Conduct problem resolution and provide subject matter expertise in security investigations best practices. | •Collect, analyze, and correlate security events and use discovered data to enable recommendation of mitigation of potential incidents. | •Identify events that pose a threat to the confidentiality, availability and integrity of information or systems. | •Provide quality assurance accuracy, consistency, and reliability to security event data in tickets and reports. | •Perform incident triage to include determining accuracy, scope, urgency, and impact. | •Provide incident coordination and updates to Incident Response Teams (IRTs). | •Notify management of suspected incidents and articulate the event’s history, status, and potential impact. | •Perform event and incident tracking using ticket management system. | •Track and report on-going cyber security incidents to the primary incident handler. | •Provide event and incident operational and executive reporting. | •Respond to verified incidents utilizing a wide array of tools to mitigate active threats. | •Provide updates to Standard Operating Procedures (SOP). | | Requirements: | | •Active Secret clearance | •1+ years of experience as a Junior SOC Analyst or a related field | •Bachelor’s degree or pursuing a degree with June 2024 graduation date | •Candidates must be local to the Herndon, VA area as position will require one day on-site per week; however, all staff will be required to work onsite at the customer’s direction. | •Shift requirements: Shifts are 6am to 6pm and 6pm to 6am. Four 12 hour shifts are required per week. | | Desired Skills: | | •Cybersecurity certification(s) | | #techjobs #clearance
Maximus is searching for a Service Desk Technician (Tier II) in Oklahoma City, OK. | | As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends. | | What You Will Do: | | • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies. | • Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. | • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. | • Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues. | • Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to appropriate team. | • Defines and classifies level, priority and nature of problem, request and/or issue. | • Responsible for opening, tracking and closing trouble tickets. | • Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. | • Active Directory account management and RSA token provisioning. | | | Basic & Required Qualifications: | | • Requires a High School Diploma or GED. Associate degree preferred. | • Ability to obtain/retain a DoD Common Access Card (MANDATORY). | • Must be eligible for a Public Trust clearance and in the future, obtain a DoD Secret clearance. | • DoD Directive 8570.1 Information Assurance Technical Level II certification (Security+) is required. | • 3+ years of experience in the following: | o Customer service | o Call center / help desk experience | o Proficiency with Windows 10 operating system. | o Experience and knowledge of installation, configuration, and troubleshooting of computers | o Knowledge of help desk call tracking management systems | | | Desired & Preferred Qualifications : | | • ITIL Foundation Certified (Preferred). | • HDI CSR certified (Preferred). | • Experience with ServiceNow (Preferred). | • Experience with NICE CXone (Preferred). | • Strong verbal and written communication skills. | • Excellent customer service skills. | | | #techjobs #clearance #AFEITAAS
Maximus is seeking a skilled and experienced Mid-Level Automated Test Engineer to join our team. In this role, you will play a critical role in ensuring the quality and reliability of our software products through automated testing processes. You will work closely with our development team to design and implement effective test automation strategies and contribute to the delivery of high-quality software solutions. | | Responsibilities: | - Develop and maintain automated test scripts and test frameworks. | - Collaborate with the development team to identify test requirements and design test cases. | - Execute automated test cases, analyze results, and report defects. | - Continuously improve test automation processes and frameworks to enhance efficiency and effectiveness. | - Identify opportunities for test optimization and contribute to test strategy improvements. | - Work closely with cross-functional teams to ensure product quality throughout the software development lifecycle. | - Contribute to the creation of test plans, test strategy, and test documentation. | - Stay updated with industry best practices and emerging trends in test automation. | | Minimum Requirements: | - 5 years of experience in automated software testing. | - Bachelor's degree in Computer Science, Software Engineering, or related field. | - Strong programming skills in languages like Python, Java, or C#. | - Experience with test case management and defect tracking tools (e.g., JIRA). | - Knowledge of continuous integration and continuous delivery (CI/CD) pipelines. | - Familiarity with version control systems. | - Excellent problem-solving and debugging skills. | - Strong communication and collaboration abilities. | - Attention to detail and a commitment to delivering high-quality results.
Maximus is seeking a skilled and experienced Mid-Level Automated Test Engineer to join our team. In this role, you will play a critical role in ensuring the quality and reliability of our software products through automated testing processes. You will work closely with our development team to design and implement effective test automation strategies and contribute to the delivery of high-quality software solutions. | | Responsibilities: | - Develop and maintain automated test scripts and test frameworks. | - Collaborate with the development team to identify test requirements and design test cases. | - Execute automated test cases, analyze results, and report defects. | - Continuously improve test automation processes and frameworks to enhance efficiency and effectiveness. | - Identify opportunities for test optimization and contribute to test strategy improvements. | - Work closely with cross-functional teams to ensure product quality throughout the software development lifecycle. | - Contribute to the creation of test plans, test strategy, and test documentation. | - Stay updated with industry best practices and emerging trends in test automation. | | Minimum Requirements: | - 5 years of experience in automated software testing. | - Bachelor's degree in Computer Science, Software Engineering, or related field. | - Strong programming skills in languages like Python, Java, or C#. | - Experience with test case management and defect tracking tools (e.g., JIRA). | - Knowledge of continuous integration and continuous delivery (CI/CD) pipelines. | - Familiarity with version control systems. | - Excellent problem-solving and debugging skills. | - Strong communication and collaboration abilities. | - Attention to detail and a commitment to delivering high-quality results.
Maximus Federal, a leading provider of innovative business process management and technology solutions for the Federal government, is seeking a highly experienced and dynamic Director, Cyber Security and Solutions who is an accomplished technical leader, proactive customer-focused advocate, and a team player. | | This role will be responsible for providing strategic direction, leadership, and operational excellence in cyber security standards, security solutions and will play a crucial role in designing, implementing, and maintaining robust cybersecurity solutions, strategies, and policies. This role requires a deep understanding of cybersecurity technologies, a strong grasp of industry best practices, and the ability to lead and collaborate with cross-functional teams. You will bring a deep understanding of cybersecurity and data privacy principles, extensive experience in leading cyber security programs and a proven track record of success in leading cross-functional teams. | | The Director, Cyber Security and Solutions is a critical position within the organization. The successful candidate will lead by example, demonstrate a commitment to cybersecurity excellence, and possess a proactive approach to cybersecurity challenges. | | Key Responsibilities: | •Lead, develop, maintain, and execute Maximus Federal Cyber Security strategy, aligning it with business goals objectives. | •Provide strategic guidance and recommendations to senior management on cybersecurity initiatives. | •This role requires the ability to work cross functionally with various teams, and key stakeholders delivering clear recommendations to improve results. | •Stay current with cybersecurity trends, emerging threats, and best practices. | •Evaluate and select cybersecurity tools, technologies, and vendors. | •Develop, enforce, and maintain cybersecurity policies and procedures. | •Lead and mentor cross-functional teams around cybersecurity initiatives. | •Foster a culture of security within the organization. | | Qualifications: | •Bachelor’s degree in computer science, Information Security, or equivalent experience | •10+ Years of progressive experience in IT Systems, Cyber Security and/or IT Solutions Management with a proven track record in security architecture and strategy. | •Experience with SOC2, DoD and NIST 800-x standards, and experience with FedRAMP controls. | •Industry-recognized certifications (e.g., CISSP, CISM, CISA) preferred. | •Strong knowledge of security technologies, tools, and best practices. | •Excellent communication, leadership, and project management skills. | •Ability to stay current with evolving cybersecurity threats and industry trends.
Maximus is searching for a Data Policy Writer and Analyst to join a DoD cyber team in Arlington, VA. | | The candidate will provide subject matter expertise to the Chief Data Officer (CDO) Directorate and support to senior level leadership within the Office of the Deputy Chief Information Officer, Special Access Programs Information Technology (DCIO SAP IT). Candidate must be able to provide strategic advice, counsel, and sound recommendations to support and defend policy decisions, synchronize investments, and drive actionable outcomes. | | Assist, create, define, and evolve the “as-is” and “to-be” data architecture for the DoD SAP IT data services. Provide a policy framework to determine how to grow new data assets and evaluate existing data assets. Also, provide policy solutions to support data architecture services and perform data architecture reviews, ensuring compliance of design and meta-data standards. | | Responsibilities include, but are not limited to: | | • Review written material within the Chief Data Office for editorial quality, consistency, and compliance with established style, format, and content. | • Responsible for the design, development and implementation of the data policy documentation and documentation standards. | • Organizes and prepares information and data for use in a wide variety of complex technical publications requiring in-depth knowledge and understanding of the subject matter and similar fields. | • Researches and organizes information from multiple sources and expresses technical information in written form that is comprehensible to a wide audience of readers. | | Required Skills: | | • Active TS/SCI in DISS | • Bachelor’s degree | • 10+ years of experience working in support of DoD programs | • 5+ years of experience in support of special access program (SAP) | • 5+ years of DoD Information Technology Experience | • 3+ years of supporting policy development and requirements generation | | | Desired Skills: | | • Experience working with Special Access Programs. | • Experience working at the OSD, Joint Staff or Service Staff level. | • ML, AI, Python and R exposure | • Data Ontologies experience Strong writing and communication skills to collaborate with senior Government and/or Military personnel. | • Possess strong critical thinking and problem-solving skills om order to operate within the DoD environment | • Possess interpersonal skills and experience supporting decision making for senior DOD leadership | • Experience with JCIDS and PPBE processes | • Master’s degree | • Strong logical reasoning and critical thinking skills, including ability to pivot and respond to and integrate information from various sources. | • Ability to absorb and synthesize information from various outlets and develop effective products for senior DoD leadership. | • Extensive experience using AWS services | • Proficiency in structured, semi-structured and structured data sets | •Expertise in Data modeling, Data Warehousing, AI/ML/NLP, data profiling | • Mastery, knowledge of, & skill in applying new data technologies, data management processes, system analysis principles and techniques and process engineering concepts sufficient to recommend the most beneficial implementation approaches, assess the impact of new data management and IT policies and lead implementation activities. | • Proficiency in Microsoft Excel and PowerPoint with the ability to master other computer applications quickly. | • Demonstrated ability to work in a dynamic work environment and ability to coordinate and perform multiple assignments. | | | #techjobs #clearance #SAPCIO
We are seeking Senior Business Objects Developers to join our team supporting our Internal Revenue Service (IRS) client. | | This position will work as a member of the Business Objects report development team developing reports which provide critical visibility into processing metrics to all levels of IRS management including executives and the Commissioner. | | PROJECT SPECIFIC JOB DUTIES | •Attend daily scrum meetings and weekly development meetings | •Coordinate with the project managers/scrum masters/team leads on the status of all development tasks and any risks/issues/impediments | •Work with Business Analysts to help shape requirements | •Perform mock-ups and/or proof of concepts as needed | •Perform data analysis and troubleshoot issues | •Support the setup and configuration of the business objects environment | •Support universe creation and development | •Troubleshoot reporting issues in various environments | | Location of work is remote in US. | | *These positions are contingent on funding. | | PROJECT SPECIFIC MINIMUM QUALIFICATIONS | •Bachelor's Degree from an accredited college or university required; an additional four (4) years of related experience may substitute for degree | •At least 5 years of related experience | •Experience with Business Objects 4.x or newer | •Experience writing complex SQL queries for Oracle 11g/Redshift/Greenplum databases | •Experience developing the Business Objects Enterprise (BOE) universe | •Data Analysis experience | •Experience working with the requirements team or end users to shape requirements | •Experience developing complex business objects reports | •Experience in optimizing BOE environments | •Good interpersonal and communications skills | •Strong analytical, problem solving, and time-management skills in an operational environment | •Excellent attention to detail capability | •Ability to perform complex tasks with minimal supervision and guidance | •Ability to work well independently or in a team setting | •Preferred qualifications include: Experience supporting IRS projects; other business Intelligence tool experience such as Power BI and Tableau; experience with data warehouses; familiarity with MongoDB 6.0.5 | | Additional Requirements as per Contract: | •Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus). | •Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant.
Maximus is seeking a highly motivated Program Analyst with a specialization in Process Engineering and Improvement. to join our team in Arlington, VA. | | The successful candidate will be responsible for analyzing and optimizing program processes to drive efficiency and enhance overall performance. This role involves collaborating with cross-functional teams, gathering and analyzing data, and implementing process improvement strategies. | | | Who We Seek: | | • Passion Seekers. You genuinely care about your work and its impact on society. | • Self-Starters. You are an ambitious person who is not afraid to step up and disrupt the status quo. | • Entrepreneurs. You bring fresh ideas, work hard, develop business, and consistently seek new challenges. | • Collaborators. You are a great contributor to a high-performing team that accomplishes incredible feats for our clients. | | | Responsibilities, include but are not limited to: | | • Conduct thorough analysis of current program processes, identify risks, issues, and solutions to identify areas for improvement. | • Collaborate with stakeholders to gather input and feedback on existing processes. | • Develop and maintain process documentation, including workflow diagrams and standard operating procedures (SOPs). | • Ensure document review and approval occur in a timely manner as dictated by program management. | • Use data-driven insights to recommend and implement process enhancements. | • Monitor and measure the impact of process improvements on efficiency and productivity. | • Provide regular reports and updates to management on process improvement initiatives. | • Act as a liaison between different departments to ensure effective communication and alignment on process changes. | • Assist management with the development of performance metrics. | • Gather and analyze information to develop regular program status reports. | • Provide planning support for programs including scheduling, budgeting, and performance monitoring. | • Stay up to date with DoD best practices and emerging trends in process engineering and improvement. | | | Required Skills: | | • Active TS/SCI clearance | • Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field | • Project Management Certification (i.e., CAPM, PMP, CSPM) | • 5+ years proven experience in process engineering and improvement, ideally within DoD. | • 5+ years in performing process and requirements analysis. | • Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.). | • Proficiency in process mapping and analysis tools/software. | | | Desired Skills: | | • Process Improvement Certification (i.e., CPDE, CBAP, Six Sigma) | • Excellent communication and interpersonal skills. | • Ability to work independently and as part of a team. | • Strong analytical and problem-solving skills. | | | | #techjobs #clearance #DISACESO #WomenInDefense #WID