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Job Locations US-NC-Raleigh
Requisition ID 2020-57446
Maximus’s Clinical Services Division performs a wide array of clinical assessment services for individuals with physical and/or mental disabilities seeking Medicaid-funded services and supports. The Program Manager reports to the Project Director. The Program Manager is accountable for the overall delivery of volume, quality and service level performance targets within the North Carolina Preadmission Screening and Resident Review (PASRR) contract, along with developing and monitoring their operational budgets. The Program Manager drives operational excellence for their assigned contracts and will identify, manage, and execute process improvements that yield efficiencies and meet or exceed operational metrics. The Program Manager develops and promotes talent within their assigned contracts as well as drives employee satisfaction, retention and promotions. The Program Manager also leads special projects and initiatives as assigned by the Project Director. | | ESSENTIAL FUNCTIONS | 1.Manages day to day operations and performance of assigned contracts including P&L, quality and compliance with terms and conditions along with preparing and analyzing regular performance reports. | 2.Manages the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints. | 3.Provides leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met. | 4.Regularly interacts with senior management or executive levels on matters concerning assigned contracts. | 5.Participates in continual process improvement by monitoring, refining, and optimizing staffing, assignments, workflow and processes. | 6.Creates an effective work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability and discipline. | 7.Participates in developing, modifying and executing company policies that affect operations and may also have organization-wide effects. | 8.Works collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for assigned contract compliance, productivity, and quality performance. | 9.Performs other duties, as necessary. | ACCOUNTABILITY | •Maintains primary responsibility for ensuring customer satisfaction, resolving compliance issues, accountability for profit & loss and adherence to operational budgets with assigned contracts. | JOB REQUIREMENTS | Knowledge, Skills & Abilities | •Ability to lead and manage day to day operations and drive continuous improvement | •Strong project management skills and/or aptitude | •Ability to work effectively in a “hands-on” management role, motivating staff through variety of communications vehicles | •Ability to document and re-engineer business processes | •Ability to create and direct a ‘daily management plan’ for all contracts | •Outstanding work ethic, integrity, and value system | •Excellent analytical and complex reasoning skills | •Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies | •Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within six business hours of receipt | •Strong organizational, supervisory and interpersonal skills | •Outstanding written and verbal communication skills | •Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers | •Advanced skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred) | | Education | The job requires a Bachelor’s degree, Master’s degree, or completion of an accredited nursing program. Completion of an accredited MBA program and/or PMP certification is preferred. | | Experience | The job requires five (5) years of experience managing operations, preferably in Medicaid-funded healthcare program, mental health, or a related field.
Job Locations US-Remote
Requisition ID 2021-67768
The Sr. Cloud Engineer is a hands-on position that requires the ability to plan, design, and implement technical cloud solutions. You will help combine software and systems to develop creative engineering solutions for streamlined operations. Much of our support focuses on optimizing legacy systems, deploying new infrastructure and cloud services, and reducing work through automation of legacy processes. You will join a dedicated team of professionals with a diverse set of experience and skills. In this environment, you will take a hands-on lead for the dedicated support team, supported by a larger matrixed IT organization. | | Job Responsibilities: | • Embrace and advocate a DevOps mindset | • Troubleshoot major incidents, facilitate blameless post-mortem RCA documentation | • Work with development teams throughout the software life cycle ensuring sustainable software releases | • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive corrective action | • Build and drive adoption for greater reliability, resiliency, and scalability of our production applications, while maintaining a cost conscience approach | • Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands | • Lead and participate in disaster recovery tests for the environments you manage | • Perform hands on management of cloud infrastructure and automation tools | • Document cloud architecture, security measures, and participate in client audits | • Mentor and train other members of the dedicated DevOps team and collaborate with other cloud support teams that support the overall organization | • Understanding cloud security best practices and work with security teams to design | and implement a security plan | • Serve as a technical point of contact for all cloud services consumed by the team, and communicate any new enterprise standards or best practices to be adopted by the DevOps teams | • Participate in the 24x7 support coverage as needed | | | Critical Soft Skills: | • Excellent interpersonal skills to interact with customers, peers, and executives | • Excellent organization and communication skills, both written and verbal | • Ability to multi-task and to prioritize rapidly changing client demands, in a fast-paced and deadline-oriented environment | • Ability to work well both independently and in teams | | Experience Requirements: | • 7+ years of overall IT experience | • 5+ years of hands-on experience in a major cloud provider (Azure, AWS, Google, Oracle) | • 2+ years of hands-on AWS experience | • 3+ years of scripting/automation experience | • Working knowledge in scripting languages and automation tools (JSON, Python, Ansible, GitHub, CodeShuttle) with respect to managing deployment automation | • Advanced knowledge of infrastructure components (networking, load balancing, cloud services, orchestration tools, containerization, compute, and storage systems) | • Working knowledge of Windows and Unix based operating systems | • Familiarity with Splunk, AppDynamics or other monitoring tools | • Experience in a client facing production support environment | | Education/Requirements: | • Cloud Certifications Desired (ranked by preference) | o AWS DevOps Engineer Professional | o AWS SysOps Admin – Associate | o AWS Solutions Architect – Associate or Professional | o AWS Developer - Associate | • SAFe Certifications Desired (not required) | o SAFe Practitioner | o SAFe DevOps Practitioner | • Bachelor or master’s degree from an accredited college or university in Computer Science, Information Technology, or a related field. Equivalent experience considered in lieu of degree | | Physical Requirements: | • Ability to sit/stand at a desk for up to 90% of time | • Ability to work a minimum 40 hrs. routinely | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer screens, keyboards, telephone headsets, and other end-user office equipment. | Location: | • 100% Remote Work | • Reside in continental US | • Ability to travel occasionally for key meetings
Job Locations US-Remote
Requisition ID 2021-63082
Engineer – Cloud Ops | | The Cloud Engineer is a hands-on position that requires the ability to plan, design, and implement technical cloud solutions. You will help combine software and systems to develop creative engineering solutions for streamlined operations. Much of our support focuses on optimizing legacy systems, deploying new infrastructure and cloud services, and reducing work through automation of legacy processes. You will join a dedicated team of professionals with a diverse set of experience and skills. In this environment, you will provide hands-on support for the dedicated support team, supported by a larger matrixed IT organization. | | Job Responsibilities: | • Embrace and advocate a DevOps mindset. | • Troubleshoot major incidents, facilitate blameless post-mortem | RCA documentation. | • Work with development teams throughout the software life cycle | ensuring sustainable software releases. | • Perform analytics on previous incidents and usage patterns to | better predict issues and take proactive corrective action. | • Build and drive adoption for greater reliability, resiliency, and | scalability of our production applications, while maintaining a cost | conscience approach. | • Participate in performance tests; identify bottlenecks, opportunities | for optimization, and capacity demands. | • Participate in disaster recovery tests for the environments you | manage. | • Perform hands on management of cloud infrastructure and | automation tools. | • Document cloud architecture, security measures, and participate in | client audits. | • Mentor and train other members of the dedicated DevOps team | and collaborate with other cloud support teams that support the | overall organization. | • Understanding cloud security best practices and work with Security | teams to design and implement a security infrastructure. | • Serve as a technical point of contact for all cloud services | consumed by the team, and communicate any new enterprise | standards or best practices to be adopted by the DevOps teams. | • Participate in the 24x7 support coverage as needed. | | Critical Soft Skills: | • Excellent interpersonal skills to interact with customers, peers, and | executives. | • Excellent organization and communication skills, both written and | verbal. | • Ability to multi-task and to prioritize rapidly changing client | demands, in a fast-paced and deadline-oriented environment. | • Ability to work well both independently and in teams. | | Experience Requirements: | • 5+ years of overall IT experience | • 2+ years of hands-on AWS experience | • Familiarity with scripting/automation | • Working knowledge in scripting languages and automation tools | (JSON, Python, Ansible, GitHub, CodeShuttle) with respect to | managing deployment automation. | • Knowledge of infrastructure components (networking, load | balancing, cloud services, orchestration tools, containerization, | compute, and storage systems). | • Working knowledge of Windows and Unix based operating | systems. | • Familiarity with Splunk, AppDynamics or other monitoring tools | • Experience in a client facing production support environment | | Education/Requirements: | | • Cloud Certifications Desired (ranked by preference) | oAWS DevOps Engineer Professional | oAWS SysOps Admin – Associate | oAWS Solutions Architect – Associate or Professional | oAWS Developer - Associate | • SAFe Certifications Desired (not required) | oSAFe Practitioner | oSAFe DevOps Practitioner | • Bachelor or master’s degree from an accredited college or university in Computer Science, Information Technology, or a related field. Equivalent experience considered in lieu of degree. | | Physical Requirements: | • Ability to sit/stand at a desk for up to 90% of time | • Ability to work a minimum 40 hrs. routinely | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer screens, keyboards, telephone headsets, | and other end-user office equipment. | | Location: | • 100% Remote Work | • Reside in continental US | • Ability to travel occasionally for key meetings

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