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Job Locations US-GA-Atlanta | US-SC-Columbia | US-TX-Houston | US-OH-Cleveland
Requisition ID 2020-58818
Maximus is currently looking for remote Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and Covid-19 stimulus questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | Pay and Benefits: | - Pay rate is based on location | - The opportunity to work from the comfort of your home | - Leadership support to ensure success | Responsibilities: | - Handles customer service inquiries and problems via the telephone, recording consistent problem areas - may respond to e-mail inquiries | - Customer service is the primary function | - Calls are basic and routine | - Uses computerized system for tracking, information gathering, and/or troubleshooting | - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

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