**Although this is a remote position, candidate needs to reside in the state of Massachusetts.

Pay and Benefits:- Pay rate $18.00 per hour- $1,500 Retention Bonus (New Hires ONLY eligible after 120 days of successful employment) - Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Option to work remote after 5 days of onsite paid training - Training Schedule: Monday-Friday 8:30am-5:00pm- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish and English -or- Bilingual Haitian Creole and English- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred

About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About Office for People with Developmental DisabilitiesThe New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organization, with about 80 percent of services provided by the private nonprofits and 20 percent provided by state-run services. Individuals assessed are 18 years of age or older and Medicaid and programmatically eligible for OPWDD services.   About the PositionWe’re seeking to hire 2 Operations Support Coordinators for the OPWDD Project.  The Operations Support Coordinator will be responsible for starting the Coordinated Assessment System (CAS) notification process by contacting Care Coordination Organization or ICFs to confirm and gather necessary information to generate notification notices to all involved partied such as individuals, Care Managers, IRA manager and actively involved family member.  This is an office-based position that is temporarily remote. Could this position be the right fit for you? What You'll BringThe ideal candidate will have 1-3 years of experience doing community outreach or conducting group, or one-on-one presentations; experience working or interacting with individuals with intellectual or developmental disabilities, Computer literacy; knowledge of MS Excel; ability to learn new software programs quickly and intuitively; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.  Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Salary Range:Minimum (USD): $17.50/Hour -  Maximum (USD): 19.50/Hour

Pay and Benefits:- Pay rate $15.50 per hour- $1,500 Retention Bonus (New Hires ONLY eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- Shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No Phones  The Biligual Spanish Document Processing Administrator is responsible for reviewing documents associated with a Marketplace account and making the decision whether the document(s) validate the information attested to for the New York State of Health. Duties / Responsibilities:- Retrieves the imaged document and account from the Marketplace using information provided within the task.- Researches the information on the document(s) and compares that information against the application to determine if the document validates the application data.- Generates notices to consumers who need to take follow up action.- Determines if the document or account needs to be escalated to research or account review for further work.- Determines if the document or account needs to be given to DOH and then creates a manual task.- Meets all performance requirements associated with Verification Documents processes.- Conducts quality reviews of work to ensure accuracy and relays feedback to supervisor.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Accurately reports tasks completed and hours worked.- Maintains an understanding of the Enrollment and Eligibility processes and policies.- Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.- Maintains up-to-date knowledge of continually referenced policies and procedures associated with tasks completed within the role.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Work is constantly performed in an office environment.- Performs other duties as may be assigned by management.Education Required: - High School Diploma or equivalentBackground & Experience Required:- 0 - 1 years of experience.- Ability to type and process material in an expeditious manner.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- Ability to follow instructions and perform repetitive tasks.- Ability to learn new software programs.- Ability to regularly attend work at various shift times as assigned.

Pay and Benefits:- Pay rate $17.50 per hour- $1,500 Retention Bonus (New Hires ONLY, eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Option to work remote after 5 days of onsite paid training - Training Schedule: Monday-Friday 8:30am-5:00pm- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by managementEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred

Pay and Benefits:- Bilingual Russian: $19.00 per hour- Bilingual Mandarin or Cantonese: $19.00 per hour- Trilingual Mandarin and Cantonese: $20.00 per hour- $1,500 Retention Bonus (New Hires ONLY, eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Russian and English, Bilingual Mandarin and English, Bilingual Cantonese and English, -or- Trilingual Mandarin and Cantonese and English- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred 

Pay and Benefits:- Pay rate $16.50 per hour- $1,500 Retention Bonus (New Hires ONLY eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred

Pay and Benefits:- Pay rate $16.00 per hour- $1,500 Retention Bonus (New Hires ONLY eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by managementEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred

We have an exciting opportunity for a Training Coordinator in Conflict-Free Evaluation and Enrollment Center Expansion (CFEEC/IA) Project. This position will provide support to the CFEEC/IA Project in NYC.  This is a hybrid remote position in New York City. This position reports to the Supervisor – Training, CFEEC/IA.About the New York Independent Assessor (NYIA)The New York Independent Assessor (NYIA) is a program for New York State Medicaid consumers who want to receive community-based long term care services and supports. A NYIA nurse meets with these individuals to assess how their care needs affect their daily lives. The results of this assessment determine whether these individuals qualify for these services under their Medicaid coverage. Maximus administers this program for the State of New York.  #Highlightedjobs127

Pay and Benefits:- Pay rate $16.00 per hour- $1,500 Retention Bonus (New Hire ONLY, eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by managementEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred 

Pay and Benefits:- Pay rate $16.50 per hour- $1,500 Retention Bonus (New Hire ONLY, eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred- Must reside in State of New York

The OrganizationMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. Position OverviewMaximus has an exciting opportunity for a Lead Family Support Coordinator in Children and Youth Evaluation Service (C-YES). The Lead Family Support Coordinator works closely with their FSC unit and Nurse Evaluators to support the case management needs of families who have children with behavioral health/psychiatric/medical issues.Must be a resident of the New York/New Jersey area.  Pay TransparencyMaximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Salary Range:Minimum (USD): 48,000/Year - Maximum (USD): 55,000/Year

We have an exciting opportunity for an Operations Manager-IDD (Individual Development Disabilities) & IIRS (Individual Indicator Rating Scale/SIS (Supports Intensity Scale). This a hybrid position...a mixture of remote and traveling in the field in Maryland.