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Job Locations US-NY-New York
Requisition ID 2022-74684
Pay and Benefits:- Pay rate $18.00 per hour- $1,500 Retention Bonus (New Hires ONLY eligible after 120 days of successful employment) - Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Option to work remote after 5 days of onsite paid training - Training Schedule: Monday-Friday 8:30am-5:00pm- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Spanish and English -or- Bilingual Haitian Creole and English- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred
Job Locations US-NY-New York
Requisition ID 2022-74690
Pay and Benefits:- Pay rate $17.50 per hour- $1,500 Retention Bonus (New Hires ONLY, eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Option to work remote after 5 days of onsite paid training - Training Schedule: Monday-Friday 8:30am-5:00pm- Benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls! The Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.  Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Perform other duties as assigned by managementEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred
Job Locations US-NY-New York
Requisition ID 2022-74686
Pay and Benefits:- Bilingual Russian: $19.00 per hour- Bilingual Mandarin or Cantonese: $19.00 per hour- Trilingual Mandarin and Cantonese: $20.00 per hour- $1,500 Retention Bonus (New Hires ONLY, eligible after 120 days of successful employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- A variety of weekday and weekend shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement - No cold calling, sales or collection calls!The Bilingual Customer Service Representative is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. Duties/Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Track and document all inquiries using the applicable systems.- Facilitate translation services for non-English speaking callers according to procedures.- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards.- Work is constantly performed in an office environmentEducation Required: - High School Diploma or equivalent.Background & Experience Required:- 0 to 1 years of experience- High School Diploma or equivalent- Bilingual Russian and English, Bilingual Mandarin and English, Bilingual Cantonese and English, -or- Trilingual Mandarin and Cantonese and English- Strong data entry and telephone skills;- Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience with computers, phone systems, and headsets preferred;- Previous experience in customer service preferred 
Job Locations US-NY-New York
Requisition ID 2023-84520
Maximus is looking for Lead Customer Service Representatives. Our Lead CSR's respond to enrollment services calls, provide responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. They also, educate clients on managed care, assess clients’ health care needs and assist clients in choosing a health plan. If you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. This position is regular, full-time and is located on-site at our New York City office.  About the New York Independent Assessor (NYIA):The New York Independent Assessor (NYIA) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state.

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