Maximus is currently looking for a Limited Service Quality Assurance Analyst. This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls. The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO’s established requirements and internal customer service performance standards. Hours of Operation:Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM - 8:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of operation.

Maximus is hiring a Licensed Clinical Social Worker to fill a Clinical Coordinator position supporting our Michigan QRTP program. The Clinical Coordinator reviews Independent Contractor Assessor’s findings and writes determination reports, creates individualized outcome reports, showing strengths and needs, will need to be CANS certified after hired, score CANS and write determination reports.  *This is a remote position. Michigan residency highly preferred.*

Maximus is hiring a Licensed Mental Health Counselor to fill a Clinical Coordinator position supporting our Michigan QRTP program. The Clinical Coordinator reviews Independent Contractor Assessor’s findings and writes determination reports, creates individualized outcome reports, showing strengths and needs, will need to be CANS certified after hired, score CANS and write determination reports.  *This is a remote position. Michigan residency highly preferred.*

Maximus is currently hiring for an Operations Support Coordinator to support our OPWDD Program. The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, Cerebral palsy, Down syndrome, Autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organization, with about 80 percent of services provided by the private nonprofits and 20 percent provided by state-run services.**This is a regular, full-time position that is hybrid-remote in New York City, NY.

Maximus is currently looking for an IOPC QA Coordinator to join our team!  

Maximus is currently hiring Bilingujal Customer Service Representatives to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, these are Full-time, Hybrid roles- you will begin training on site and then have the option to work from home after training is complete. There may be times you will be asked to report to our location in Edinburg, TX.  What We Can Offer You:- An awesome work schedule:- Our call center is open from 8AM - 6:30PM CST, Monday - Friday- 8 hour shifts are scheduled within the hours of operation- Medical, Dental, Vision benefits- Paid Time Off- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A supportive environment with career development and promotional opportunities 

Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, these are Full-time, Hybrid roles- you will begin training on site and then have the option to work from home after training is complete. There may be times you will be asked to report to our location in Edinburg, TX.  What We Can Offer You:- An awesome work schedule:- Our call center is open from 8AM - 6:30PM CST, Monday - Friday- 8 hour shifts are scheduled within the hours of operation- Medical, Dental, Vision benefits- Paid Time Off- Employee Assistance Program (EAP)- Employee Wellness and Discount Programs- A supportive environment with career development and promotional opportunities 

Maximus is currently seeking a Lead Registered Nurse to provide outstanding home assessment services to vulnerable populations and meet position qualifications to support the New York Independant Assessor Program (NYIAP).  The NYIAP serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. In this role, the nurse will have the opportunity to conduct home assessments and develop leadership skills by supporting the Regional Nurse Manager and a team of Nurse Assessors.   *This position is remote and will support a regional area in New York City. The position requires attending and conducting assessments in consumer homes or through a telehealth modality. About the positionIf you are passionate about providing outstanding home assessment services to vulnerable populations and meet position qualifications, then we are excited to meet you!  In this role, you’ll have the opportunity to conduct home assessments and develop leadership skills by supporting the Regional Nurse Manager and a team of Nurse Assessors. We offer competitive benefits and the opportunity to grow in a supportive and collaborative work environment.  Take the next step in your career journey today and join our growing team! What you will receive- Schedule flexibility - Salary ranges from $100,000 - $104,000 based on experience and location- Travel reimbursement provided- Competitive health benefits and 401k - The opportunity to work from home- Satisfaction in being able to assist New York residents with receiving a better quality of living through the NYIAP

Maximus is currently hiring for a Sr. Customer Service Representative position! This position provides telephonic assistance to the Complaints Unit at the State Department of Health. This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health program requirements. This position investigates complaints from plan members, advocates, and providers involving the administration and payment of the Medicaid managed care benefit and obtains the information necessary for a thorough investigation. This position is also assigned select processing duties, and additional administrative work. The CSR works in the State Department of Health office.  This is a full time, hybrid remote position.  What you will receive:- Starting pay: $18.75/hr- Competitive healthcare benefits (medical, dental & vision)- 401(k) retirement savings- Paid time off (PTO)- Holiday pay- Great work/life balance

Maximus is hiring for a Training Coordinator to support the New York Independent Assessor Program (NYIAP). The Training Coordinator will design, develop, and implement training materials in a classroom-style training environment. The Training Coordinator will work closely with the training leadership team to assess the impact of each training course to ensure trainees are successful. This position reports to the Training Supervisor.This is a full-time, hybrid remote position located in the state of New York. Maximus has partnered with the New York State Department of Health to establish the New York Independent Assessor Program (NYIAP) for New York State Medicaid consumers who want to receive personal care services or community-based long-term services and supports. NYIAP Nurse Assessors conduct conflict-free assessments of these individuals using the Community Health Assessment tool to determine whether they qualify for these services. Independent Practitioners—physicians, nurse practitioners, and physician assistants—conduct clinical appointments to determine if the individual is medically stable to receive services in the community. The information collected from the assessment and clinical appointment is used by local Departments of Social Services, Medicaid Managed Care Organizations, and Managed Long Term Care plans to develop the individual’s plan of care and make determinations regarding the services the individual may receive.

Maximus is currently looking for a Limited Service Remote Call Center Operations Manager to support our CDC Info program.  The position is responsible for developing Supervisors and Customer Service Representatives, enforcing program goals, validating the accuracy of program records, and communicating with senior leadership regarding site metrics and service level agreements (SLA).

Maximus is currently seeking a Colbert Williams Provider Specialist to support the Illinois SALT program. The Colbert Williams Provider Specialist will be responsible for building relationships with SMHRF operators (facility owners/operators).  Why Maximus?- 401K plan with company matching- Paid Time Off- Quarterly Bonus Opportunities- Employee Assistance Program (EAP) for your well-being- Employee wellness programs and enticing discount programs  This position requires approximately 80% travel throughout the state of Illinois. Enjoy mileage reimbursement at the federal rate!