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Maximus is currently looking for Remote Customer Service Representative(s). This position assists callers by providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers live agents to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health topics.
Pay and Benefits:- Pay rate $14.00 per hour- Monday - Friday, 8:00am - 4:30pm - $1,500 Retention Bonus (eligible after 120 days of employment)- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings- Paid training and benefits (including Paid Time Off)- Supportive work environment- Many opportunities for promotion and career advancement *This position is NOT remoteMajor Purpose:The Mail Room Clerk is responsible for opening, sorting, and prepping all incoming mail for image scanning and the storage and purging of these documents. Duties / Responsibilities: - Maintains an understanding of the Enrollment and Eligibility processes and policies.- Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.- Receives and opens mail.- Sorts and preps mail, such as applications, returned mail and verification documents for scanning.- Uses separator sheets to differentiate certain parts of mail.- Creates batches to prepare for transition to document scanning.- Images documents using scanners.- Stores documents after scanning in controlled secure storage room.- Uses designated work instructions to execute routine and repetitive tasks.- Meets all performance requirements associated with image assembly processes.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management. Education Required: - High School Diploma or equivalent Background & Experience Required:- 0 – 1 years of experience- Ability to sort, file, and process material in an expeditious manner.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.- Ability to follow instructions and perform repetitive tasks.- Excellent organizational, interpersonal, written, and verbal communication skills.- General PC/keyboarding skills; 5000 KSPH preferred. - Position may require ability to bend and lift moderate weight.- Experience using a PC and other office equipment.- Previous mailroom experience preferred Please Refer to the Maximus New York Job Description Above
Minimum Qualifications:Must be licensed in New Hampshire (LCSW, LMHC, LPC or similar)Minimum education of Master’s degree in human services or related field.Minimum of three (3) year of clinical experience working with adolescence and families.Able to work remotely, full-time, Mon-Fri, 8:00am – 5:00pm ET
Diagnostic Report Tracking Specialists (RTS) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by following up on diagnostic results for VHA/VBA cases daily; following up on results requested by QA or the managers and investigating No Shows for diagnostic appointments. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Maximus is currently looking for a Call Center Manager (Remote) to join the team. The Call Center Manager (Remote) oversees the daily operations of a contact center team to ensure performance metrics are met.
About MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About the New York Independent Assessor (NYIA)New York Independent Assessor (NYIA), formerly known as the Conflict Free Evaluation and Enrollment Center (CFEEC), is a program that assesses people who have chronic illnesses or disabilities for their eligibility for community based long term services and supports and assists them to enroll in Managed Long Term Care health plans. About the PositionIf you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring Customer Service Representatives for our Call Center in New York, NY. We are looking for individuals who are passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. These are positions with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you. Position SummaryOur Client Service Representatives respond to the enrollment service calls, provide responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. They also educate clients on managed care; assesses client’s health care needs and assists clients in choosing a health plan. What You will NeedPrior work experience in customer service, data entry and/or processing, Effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks. Must be able to (at minimum) type 35 WPM. Proficiency in Microsoft Office applications as Excel, Power Point, and Word. *Bilingual Candidates (Russian, Chinese, Korean, Bengali and Haitian Creole speaking) preferred.
Medical Record Bookmarkers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by facilitating providers’ review of the veteran’s medical records by providing the pertinent information that is being requested. Bookmarkers have the responsibility of going through an entire medical record and determining what is pertinent to the case using the tools at their disposal and best judgment. Candidates must possess the desire to assist our wounded veterans and service members with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. *This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX location when needs arise.