The Center for Employee Development (CED) is the centralized global Learning & Development function for MAXIMUS. As part of the Corporate Human Capital organization, the CED manages key service offerings that are designed to develop and enhance the skills of our employees through learning solutions, tools, and systems including MAXIMUS University (MAXU), our enterprise corporate university. | | In this position, the Senior Specialist, Corporate Learning and Development LMS will mainly focus on the continued deployment and maintenance of the Global Learning Management System (LMS)- Cornerstone OnDemand (CSOD). This successful candidate will be a subject matter expert in LMS administration, supporting a global/complex LMS, recommending dynamic learning solutions using Learning Technologies. This individual will also help to oversee compliance training and the development of global CSOD Super Users. This candidate will work with CED, IT, HRIS and business stakeholders to define and design learning solutions that address business and individual learner needs companywide.
POSITION SUMMARY: | The Case Management Counselor is responsible for helping to ensure that participants are able to access and receive program services. | | QUALIFICATIONS: | | Education: Bachelor’s degree from an accredited college or university, preferably in a human services related field, or four (4) years of experience in employment services, or human services. | | Skills/Experience required: | | · Ability to interact successfully with program participants, project staff, clients and subcontractors | | · Computer proficiency in Microsoft Office programs including Excel | | · Use database management programs | | · Establish relationships with employers and community groups | | · Demonstrate ability to work with culturally diverse populations | | · Excellent organizational, interpersonal, written, and verbal communication skills | | · Perform comfortably in a fast-paced, deadline-oriented work environment | | · Ability to successfully execute many complex tasks simultaneously, working as a team member, as well as independently | | · Ability to successfully execute many complex tasks simultaneously, working as a team member, as well as independently | | · Bilingual capabilities in Spanish, Vietnamese, Farsi or Arabic preferred. | | JOB RESPONSIBILITIES: | | · Provide case management to a caseload of specialized CalWORKs Participants working towards the goal of self-sufficiency and unsubsidized employment under the general supervision of the Case Manager Supervisor. | | · Provide Participants with a clear understanding of the CalWORKs/WTW program and services. | | · Provide encouragement and support to Participants to ensure successful participation in each step/component of the CalWORKs/WTW program. | | · Serve as primary linkage between Participant and program services. | | · Provide continuous motivation to keep the Participant moving toward employment goals. | | · Interview Participants to elicit basic program information for entry in computer information system(s). | | · Review Participant information for exemption from the CalWORKs/WTW program and good cause for non-participation. | | · Advise the Participant of program choices and refer them to the appropriate CalWORKs/WTW Activity based on Participant evaluation, and Orange County CalWORKs/WTW Policies and Procedures. | | · Assess for Supportive Services needs, make appropriate referrals for services and coordinate ongoing services needs on a regular basis with County staff per COUNTY Policy. | | · Monitor progress of the Participant through the CalWORKs/WTW Program. | | · Conduct good cause determination. | | · Maintain accurate case records for the Participant in the computer information system(s). | | · Re-engage and educate non-compliant Participants on the benefits of participating in the CalWORKs/WTW Program. | | · Re-evaluate Participants for previously unreported and/or undetected barriers to participation and assess their current knowledge, aptitude, still, and experience for work. | | · Provide Participants intensive outreach services including face-to-face, off-site, and home visits. | | · Conduct follow-up Participant meetings and appointments to validate program activity and continued progress. | | · Complete monthly contacts as required. | | · Complete case narrations as required. | | · Complete and submit reports as required. | | · Perform other duties as may be assigned by management.
The Operations Administrator works closely with the newly formed Family and Economic Impact division, which encompasses Child Support, Workforce Services and Tax Credits and Employer Services operations. This position supports operations leadership to organize, manage, identify, and improve business performance through project operations. This position is responsible for supporting multiple operational aspects from project administration, corporate liaison, to special projects in the day-to-day business activities. Preference for candidates with experience in Child Support, Workforce Services or Tax Credits and Employer Services experience. | | Additional Duties include: | •Identify and determine business requirements and define processes, including clarification on any requirement discrepancies. | •Lead special projects with cross functional teams to implement project management processes and applications related to reporting solutions based on stakeholder inputs. | •Maintain and distribute various data reports and information to staff and external sources as required. | •Interact with management of operational teams to provide summary of findings. | •Act as Operations product owner of system changes related to areas of responsibility. | •Create and maintain various points of data collection. | •Create, develop, and maintain policies, procedures, and manuals. | | Ideal candidate will have: | • 2 years of experience in project operations such as Child Support, Workforce Services or TCES preferred | •Ability to clearly communicate data and results in written report form. | •Excellent organizational, interpersonal, written and verbal communication skills. | •Proficient in Microsoft Office (Visio, Word, PowerPoint, and Excel). | •Possess excellent analytical, critical thinking and problem-solving skills.
The Innovation and Solutions Director works closely with the leadership of the newly formed Family and Economic Impact division, which encompasses Child Support, Workforce Services and Tax Credits and Employer Services operations. This position supports operations leadership to manage, learn, identify, and improve business performance through innovative solutions. This position is responsible to coordinate digital and technology solutions including evaluation, enhancement, and implementation of such solutions across the division. Including if applicable subcontractor management. The Innovation and Solutions Director is a key member of the team responsible for monitoring cost, schedule, and quality requirements of technology projects. | | Essential Duties: | •Interface on behalf of the division with corporate support as needed to move innovations and solutions forward. | •Consistently works with abstract ideas or situations across functional areas of the business. | •Interact internally and externally with executive level management, requiring negotiation of extremely critical matters. | •Engage in rebid and other business development initiatives to grow business. | •Identify risks and issues and develop mitigation plans and execution oversight. | •Develop processes to support project changes and oversee their implementation. | •Address challenges of protecting PII/PHI data. | •Research and develop methods to learn and understand current and emerging social media trends and technologies. | •Research partnership opportunities with third party partners to develop mobile applications for Child Support and Workforce divisions. | | Ideal Candidates will have: | •Continuous improvement experience, including working with corrective and preventative action programs | •Ability to facilitate productive meetings and training sessions | •Excellent interpersonal and communication skills | •Strong problem-solving and analytical skills | •Proficient in Microsoft Word, Excel, PowerPoint, etc. | •Organizational and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Experience documenting, auditing, and improving business processes and procedures, in a call center or customer service environment preferred | •Ability to work as a team member, as well as independently | •Requires in-depth knowledge of the functional area, business strategies, and the company’s goals. | | This is a remote position. Preference for candidates with experience in Child Support, Workforce Services or Tax Credits and Employer Services experience.
Supervisor – IT Systems Admin | | MAXIMUS is seeking an IT Systems Admin Supervisor to be the leader of a technical team that manages Enterprise Endpoint Patching. The supervisor will lead the facilitation, analysis, and implementation of tasks required to meet endpoint patching standards and maintain operational efficiency. | | Job Duties and Responsibilities: | | • Implement and maintain an enterprise-wide OS and 3rd Party Patch management infrastructure in | accordance with ISO Patching Standards. | • Provide recommendations on vulnerability, configuration, and cloud scanning methods. | • Interface with project managers to define patching requirements for systems. | • Provide detailed management level reporting designed to demonstrate consistency against expected | control outcomes and agreed-upon ISO Standards | • Monitor endpoint security trends and emerging security threats and recommend changes to policy, | procedures and tools. | • Establish strong working relationships with different parts of the business to provide guidance on | remediation of findings. | • Adapt to change quickly and eagerly: changing requirements, changing priorities, changing strategies to | meet the needs of the business. | • Help team members grow in their respective career paths, provide mentorship and guidance. | • Interface with corporate security, telecom, network operations and server admin groups. | • Perform other duties as may be assigned by management | | Education and Requirements: | | • Associate Degree or equivalent combination of education, technical training or work experience considered | in lieu of degree, 2 years of experience in the related field required | • Bachelor’s in information technology or Computer Science preferred | • Familiarity with vulnerability management frameworks and concepts such as CVE, and CVSS | • Demonstrated understanding of infrastructure and cloud vulnerability scanning | • Experience with platforms including but not limited to BigFix, SCCM, AWS, Qualys, VMWare, Active | Directory, Windows and *NIX Operating Systems. | • Ability to maintain complete confidentiality; excellent organizational, written, and verbal communication | skills | • Ability to perform comfortably in a fast-paced, deadline and detailed-oriented work environment. | | Physical Requirements: | | • Ability to sit for up to 80% of time | • Ability to lift up to 40 pounds required | • Frequent use of computer, telephone, and office equipment
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. | | *This position may require weekend shifts and schedule flexibility | | **Please note this job posting is for upcoming Spring classes in Phoenix, AZ; targeted start date is discussed with your recruiter. This is a full time, permanent position. | | | Pay and Benefits: | - Bilingual base rate = $14.60/hr | - +$4.54/hr "fringe" for health and wellness benefits | - Paid training | - A variety of shifts that meet lifestyle and family goals | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company | | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary | | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English and Spanish fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Technician 3 – IT Field Services | | The IT Field Services Technician 3 is responsible for resolving all technical issues for all end points for their dedicated location. Technician 3 are the subject matter experts and have the in-depth knowledge of each project specific application and system needed to keep the project in operations. They are responsible for meeting and/or exceeding defined performance metrics and fulfill service requests and resolve incidents related to end user systems and access to mission critical systems within the defined SLA. These technicians are also responsible in managing the relationship between the business and IT. | | Job Duties/Responsibilities: | | • IT Field Services Technicians are the hands on, boot on the ground, | technical support team for all Maximus locations and key partners to | all Maximus IT support groups. | • Identify, research, resolve technical issues for local and remote staff. | • Perform work via IT Ticketing system to assist customers in person, | over the phone, chat and remotely. | • Assist in tracking and completing tickets pertaining to application, | network, and system issues. | • Document, track, and monitor problems to ensure timely resolution | within established SLA’s. | • Provide written updates for problem resolution in ticketing system, | knowledge bases, troubleshooting manual and or job aids. | • Provide support for various software applications and become the | subject matter expert on technical needs for the business. | • Assist in maintaining and updating various software applications and | desktops configurations to ensure compliance. | • Track IT Assets and maintain updated information in the appropriate | ITAM database. | • Maintaining Active Directory Users and Computers. | • Provide Windows / Mac / Linux OS support by evaluating and | troubleshooting issues including running in-depth diagnostics. | • Administer user accounts and permissions to various application, as | well as client software. | • Serve as technical liaison between program staff and IT. | • Work with other IT departments and vendors to resolve technical | issues. | • Perform technology upgrades and refreshes. | • Participate in support activities for virtual or in-person projects. | • Assist with Service Desk surge support. | • Perform other duties as assigned by management. | | Education/Requirements: | | • Associate degree or equivalent combination of education, technical | training or work experience considered in lieu of degree. | • Minimum of three (3) years of related IT experience. | • Ensure compliance with company Wage & Hour policy, including | ensuring non-exempt employees get the rest & meal breaks. | • Comply with all company required policies, procedures and | processes including but not limited to required training. | • Provides immediate supervision to a unit or group of employees, | assigning tasks, checking work at frequent intervals, and maintaining | schedules. | • A portion of time is normally spent performing individual tasks | related to the unit or sub-unit. | • Ability to communicate in an understandable, polite, and friendly | manner, both written and verbal. | • Strong organizational skills and ability to multi-task in a medium-size | business environment. | • Availability to response to the needs of internal and external | customers. | • Responsible for adhering to established safety standards. | • Performs other duties as may be assigned by management. | • Working knowledge with ITIL and prior experience in staff | development preferred. | | Physical Requirements: | •Ability to sit for up to 80% of time | •Ability to lift up to 40 pounds required | •Travel may be required as needed.
The MAXIMUS Accommodations & Leaves Team (MALT), is the centralized point of contact for employee, HR Representative and Management inquiries about the accommodations and leave program. The MALT will perform in a high volume, contact center environment and provide support for all employees. As a member of MALT, this role is responsible for the successful day-to-day support and execution of the Leave of Absence and Job Accommodation processes. The incumbent will engage in the administration of leaves and disability accommodations in accordance with applicable laws, lead the interactive process under the ADA, and make recommendations to HR and Management regarding accommodations (leave and on-the-job). The incumbent will also serve as the subject matter expert for FMLA, ADA accommodations, and all other Leaves of Absence (LOAs).
Job Summary: The SSI Case Manager will submit initial applications and provide supporting documentation to previously submitted applications for clients in the WeCARE Program. This position will assist the client in securing documentation to support successful award of benefits. | | Essential Job Duties: | | •Determine if clients have a pending SSI application | •Review for reasonable accommodations , document need and ensure accommodations are provided | •Complete appropriate forms with client, where necessary | •Submit applications for federal disability, include all necessary documentation to facilitate award of benefits | •Obtain secure copies of applications, gather and submit relevant documentation to support awards | •Assist client in securing relevant documentation | •Assist client in accessing treatment and complying with clinical evaluations | •Obtain all required consents | •Maintain ongoing contact with client | •Maintains detailed records of all activities, both pending and completed | •Interacts will all relevant stakeholders to ensure dissemination of information to the appropriate entities | •Maintains knowledge of current community resources | •Produces status regular status reports as requested | •Maintains timeframes set by project management and tasks are completed in accordance with project expectations | •Ensures consistent application of all confidentiality laws and regulations pertinent to the foster care and federal disability programs | •Submits SSI files and documentation in accordance with deadlines and goals established by management staff and the Social Security Administration | •Other related duties as may be assigned by management | | Education and Experience Requirements: | | •Bachelor’s degree required in social work or a related field, such as psychology, vocational rehabilitation or occupational rehabilitation from an accredited institution plus one (1) year experience in case management; or training and/or work experience determined to be acceptable by the Agency may be considered in lieu of degree | •Ability to develop, evaluate, and implement a case management plan meeting all milestones | •Ability to work with customers in a caring and respectful manner | •SOAR Certification preferred, if not certified must secure certification within 6 months of hire | •Demonstrate knowledge of federal disability programs | •Excellent time management skills | •Ability to meet all standards established for this position | •Ability to use computer software such as MS Word, Excel and Outlook | •Ability to work with community groups and the public | •Excellent organizational, interpersonal, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to successfully execute many complex tasks simultaneously | •Ability to work as a team member, as well as independently
Essential Job Duties - Provide administrative support to project and operations management with minimal supervision using strong judgment; this includes identifying, anticipating and meeting needs of all departments during times of high work volume, such as ramp-ups - Schedule appointments and make arrangements for meetings and conferences - Prepare materials for meetings, inform supervisor on matters to be considered based on knowledge at hand, attend meetings to record minutes, and prepare and distribute meeting minutes within prescribed timeframes - Enter production and Master Roster data for reporting - Maintain adequate office supplies for various departments, with consideration of associated costs and best practices - Coordinate personnel and administrative forms and forward them to appropriate parties for processing - Compose correspondence, for review, on behalf of supervisor or other management personnel - Maintain the site’s employee contact phone tree and locker assignments - Create and distribute a variety of office/program communications such as alerts and bulletin boards - Prepare and submit travel requests on behalf of employees - Prepare ad-hoc reports, documents, summaries, etc. from various sources based on requests for information with minimal guidanceEducation and Experience Requirements - High school diploma or GED required - Associate's Degree from an accredited college or university preferred but not required- At least two (2) years of relevant administrative or customer service experience required - Accurate data entry skill of at least 40 strokes/minute - Proficient in the use of Microsoft Office products - Excellent organizational, written, and verbal communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to work as a team member, as well as independently - Strong problem-solving skills with ability to suggest solutions
Who We Seek: | | Passion Seekers. You genuinely care about the work that you do and its impact on society. | Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | As an Appian Developer you will be developing custom build applications for public sector clients as well as provide thought leadership, guidance and assistance in helping shape and grow the Appian Automation services offered to all Attain clients. | | Job Responsibilities: | | Develop Appian applications and integrate with other COTS products | Participate in analysis, design, development and testing of applications | Work with teams on reviewing and verifying implementation of applications according to design best practices, performance and security | Support data migration activities, such as mapping data elements, using ETL tools and writing stored procedures to migrate data between various databases | Support the preparation and maintenance of application and security documentation as requested from clients | Have a basic understanding of web development languages, protocols and technologies (HTML, CSS, HTTP, JSON) to implement basic functionality and troubleshoot issues | Collaborate with internal teams, partners and client resources on project-related tasks, to meet delivery dates | | Required Skills: | | 2+ years of relational database experience | 2+ years of Appian application development or O&M project experience | 1+ year of Federal Government contracting experience preferred | Experience in Version Control Systems / Code Repositories such as GIT preferred | Exposure to BPM tools like Appian, Pega, IBM Workflow, Oracle BPM, etc. preferred | | Desired Skills: | | Strong understanding and hands-on experience with Agile software development methodologies | Ability to pass a background investigation and clear a Public Trust at a minimum per contract requirement | Strong communication skills (oral and written) | Strong organizational skills with attention to detail | Manual or Automated Testing experience | Demonstrated ability to build trusted advisor relationships with clients | Experience supporting sales and business development | Experience with financial management | | Years of Experience: 1+ Years | Certifications: Appian A Score L2 | Minimum Education Required: Bachelor’s Degree | Must Be Eligible to Obtain Government Clearance | Due to federal client requirements, only US Citizens can be considered
"• Insert customer and account data by inputting text based and numerical information from source documents within specific time limits | • Interpret paperwork received and make sound judgments | • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry | • Review data for deficiencies or errors, correct any incompatibilities if possible and check output | • Outreach to various sources via oral and written communication in order to make appropriate determination | • Apply data program techniques and procedures | • Generate reports, store completed work in designated locations and perform backup operations | • Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system | • Interpretation of OMB structured and unstructured forms based on processing procedures to properly classifying and labeling forms into organized work lists | "