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Job Locations US-Remote
Requisition ID 2021-61022
Maximus is currently looking for an IRS Content Knowledge Lead . The IRS Help Desk knowledge/Content Lead supports the IRS Help Desk Knowledge/Content Program Manager and Contract Program Manager to ensure all IRS-approved content is managed, drafted, and revised according to the program needs.
The IRS Help Desk knowledge/Content Lead supports the IRS Help Desk Knowledge/Content Program Manager and Contract Program Manager to ensure all IRS-approved content is managed, drafted, and revised according to the program needs. This individual must support the preparation of operational knowledge articles and related technical documentation and possess a familiarity with standard operating procedures (SOPs), deliverables management processes, instructional design methodologies and the general training needs of customer service personnel.   | This position requires frequent collaboration efforts with various functional areas and other IRS partners, and provides technical, administrative, and operational support on assigned project or tasks.   |   | This job is pending contract award.
Job Locations US-LA-Bogalusa
Requisition ID 2021-60020
Looking for a place where you can make a difference? If so, here's some good news: Maximus once again anticipates hiring hundreds of Customer Service Representatives (CSRs) near you starting this summer! Our CSRs use their passion for helping people to deliver healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.To make sure you don't miss this opportunity, Maximus invites you to join our Talent Network now! Once connected, you will receive updates on these opportunities and how to apply for them, information on upcoming career fairs and invitations to virtual hiring events here at Maximus.Don't delay, connect today!https://maximus.jobs.net/en-US/join
Our call centers take the health and safety of our employees seriously. To see what life as a CSR is like, check out the below video: 
Job Locations US-AZ-Phoenix
Requisition ID 2021-60921
Job Locations US-AZ-Phoenix
Requisition ID 2021-61033
Job Locations US-NJ-Lawrenceville
Requisition ID 2021-60970
Job Locations US-NJ-Lawrenceville
Requisition ID 2021-60969
Job Locations US-NY-Bronx
Requisition ID 2021-60320
Education and Experience Requirements: | | •Bachelor's Degree from an accredited college or university required | •3-5 years related work experience required | •Ability to manage large-scale operations, including on a single or multiple sites | •Strong client management skills | •Proven ability with operational analyses, processes and performance indicators | •Excellent organizational, written and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member as well as independently
Job Locations US-KY-Winchester
Requisition ID 2021-60947
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Winchester, KY; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $11.98/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-UT-Sandy
Requisition ID 2021-60946
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Sandy, UT; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $13.19/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-UT-Sandy
Requisition ID 2021-60973
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Sandy, UT; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Bilingual base rate = $14.52/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English and Spanish fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-FL-Riverview
Requisition ID 2021-60974
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Riverview, FL; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Bilingual base rate = $14.17/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English and Spanish fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-AZ-Phoenix
Requisition ID 2021-60241
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Phoenix, AZ; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $13.27/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-FL-Riverview
Requisition ID 2021-60975
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Riverview, FL; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $12.88/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-FL-Lynn Haven
Requisition ID 2021-60236
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Lynn Haven, FL; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $11.69/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-AZ-Phoenix
Requisition ID 2021-60240
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Phoenix, AZ; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Bilingual base rate = $14.60/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English and Spanish fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-KS-Lawrence
Requisition ID 2021-60234
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Lawrence, KS; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $12.95/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-KY-London
Requisition ID 2021-60235
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in London, KY; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $10.80/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-MS-Hattiesburg
Requisition ID 2021-60233
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. |   | *This position may require weekend shifts and schedule flexibility |   | **Please note this job posting is for upcoming March classes in Hattiesburg, MS; targeted start date is discussed with your recruiter. This is a full time, permanent position. |   |   | Pay and Benefits: | - Base rate = $11.64/hr + an additional $4.54/hr for health and wellness benefits | - Fun, professional atmosphere | - Leadership support to ensure success in a meaningful career | - Many opportunities for promotion and career advancement into a global company |   | Responsibilities: | - Responding to numerous phone inquiries | - Using standard technology: telephones, e-mail and web browsers | - Assisting callers in finishing online applications | - Completing daily electronic call logs | - Filling out timesheets | - Adhering to privacy rules | - Connecting callers with leadership as needed | - Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service | - Reporting problems through an easy online system | - Responding to telephone inquiries within set time parameters | - Completing all assigned training as necessary |    | Education and Qualifications: | - High School diploma or equivalent required | - Minimum six (6) months customer service experience required | - Must be able to speak and read English fluently | - Must be able to type a minimum of 20 WPM | - Ability to work within established turnaround times | - Must have excellent interpersonal skills and the ability to organize simultaneous tasks | - Ability to work as a member of a team
Job Locations US-AZ-Phoenix
Requisition ID 2021-60976
Job Locations US-Remote
Requisition ID 2021-60960
Position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent, in-depth knowledge of enrollment requirements program information and polices. Identifies, develops, and builds relationships with community, state and faith based organizations to enhance presence in the community. | | • Conducts outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. | • Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. | • Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. | • Identifies, develops, builds and maintains positive relationships with county staff, state agencies, and community/faith based groups to enhance presence in the community. | • Retrieves, researches, and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. | • Identifies issues, problem solves and escalates unresolved issues and concerns to management immediately and regularly. | • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed. | • Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis. Responsible for ensuring confidentiality of client information. | • Uses customer services skills to adapt to situations and deal with clients face to face. | • Willingness to work a flexible schedule including weekends and evenings. | • Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. | • May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures | • Provide customer service inbound support via telephone when needed to assist the EB Call Center department | • Performs other duties as may be assigned by management. | | | Requirements: | • High school diploma or GED required. | • Bachelor’s degree in social work preferred. DSHS Community Health Worker certification preferred. | • Two years of human services experience or experiences dealing with the public. | • Proficient in Microsoft Office products. | • Knowledge of Excel preferred. | • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances. | • Excellent organizational, written, and verbal communication skills. | • Ability to perform comfortably in a fast-paced, deadline-oriented work environment. | • Ability to work as a team member, as well as independently. | • Must be able to remain in a stationary position for an extended period of time. | • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. | • Work is often performed conducting home visits, presentations, and part in an office environment. | • Reliable transportation with proper insurance and Texas Driver’s License that meets the State of Texas requirements. | • Highly developed problem-solving skills preferred. | • Demonstrated ability to build high performing teams preferred. | • Medicaid knowledge preferred. | • Bilingual Preferred

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