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$1,000 Sign-On-Bonus(Eligibility after 120 days of employment) Major Purpose:The Bilingual SWCC CSR I is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace. Duties / Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.- Meet Quality Assurance (QA) and other key performance metrics. - Transfer/refer consumers to appropriate entities according to the established guidelines.- Facilitate the fulfillment of consumer requests for materials via mail, email, or download.- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.- Track and document all inquiries using the applicable systems.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds- Work is constantly performed in an office environment- Performs other duties as assigned by management.Education Required: - High School Diploma or equivalentBackground & Experience Required:- 0 – 1 years of experience- Strong data entry and telephone skills;- Previous experience with computers, phone systems, and headsets preferred; - Excellent organizational, interpersonal, written, and verbal communication skills;- Ability to perform comfortably in a fast-paced work environment;- Ability to successfully execute many complex tasks simultaneously;- Ability to work as a team member, as well as independently.- Previous experience in customer service preferred *Please Refer to the Maximus New York Job Description Above
Maximus is currently looking for a Corporate Recruiter (High Volume) at our Chester, VA location. The Corporate Recruiter works with fellow team members and management on recruiting related tasks related to our contact center in Chester, VA. This is an in person opportunity that can not be performed on a remote basis.
Maximus is seeking a Communications Coordinator to provide support to the Communications Department in New York City, NY. The incumbent in this position is responsible for working in collaboration with various internal Departments and external vendors (i.e., mail house, printers, and graphic designers) to produce day-to-day mailings for program participants. In addition, conducts quality reviews of communication materials and helps ensure that mailings to program participants are sent when scheduled. The Coordinator works in collaboration with other departments in the writing, editing, programming and distribution of program materials. This position reports to the Sr. Manager - Communications. Position Overview- Coordinate the quality assurance reviews of notices and other communication materials mailed to program participants- Coordinate day-to-day mailing activities with mail house vendor and project staff- Conduct audits of mail house functions and protocols- Manage workload using Smartsheet collaboration software- Audit project-wide communication materials and related protocols to ensure the accuracy and consistency of information provided to program participants - Write, edit and proofread a wide variety of new or revised program and consumer educational materials based on program policy and plain language standards- Monitor activity reports from mail house subcontractor and other communications vendors to identify trends and/or issues- Collaborate with communications staff to maintain the public website - Collaborate with other departments to ensure that project communications are clear and accurate and meet all contractual and project standards - Coordinate the development of materials with vendors, graphic designers, translators and recording production studios- Provide back-up and support for other Communications staff Requirements- At least two (2) years of experience in quality assurance in a mail - house production process, communications and/or marketing- Experience in direct mail agency, mail house production or not-for-profit development or member outreach mail campaigns preferred.- Experience in health insurance or health care setting preferred- Knowledge of auditing practices and/or quality assurance sampling practices preferred- This is an office-based position that is temporarily remote.
Fully remote position-anywhere in the US!
Requirements/duties in job profile for Analyst – Data Analytics:Minimum requirements: - Bachelor's degree in Computer Science, Information Systems, Business Analytics, Mathematics, Engineering, or a related technical field, with 3+ years of experience in Business Intelligence, Data Analytics, Database/SQL Development, or equivalent combination of experience and education required- Advanced degree in Computer Science, Information Systems, Business Analytics, Engineering, or a related technical field preferred. - 3+ years of experience with data storage, retrieval, and analysis using various reporting tools and query languages, including SQL Server or Oracle- 3+ years of experience with data visualization and business intelligence tools or packages (SSRS, Power BI, Tableau, MicroStrategy, etc.) - Experience with data warehousing technologies and architectures- Experience with Speech Analytics a significant plus- Ability to develop solutions to a variety of complex problems. - Experience with the software development cycle- Excellent analytical and problem-solving skills, combined with strong business acumen and the ability to communicate analytical findings in a clear and concise manner
Essential Job Duties - Partner with stakeholders across the business to apply appropriate statistical analysis and quantitative methods to create datasets, analyze existing data, and predict future trends• Provide strategic expertise in machine learning and data mining techniques to identify and apply appropriate techniques, including optimization, simulation, regression, decision trees, neural networks, cluster analyses, mixed models, etc.• Comfortably navigate the entire lifecycle of an analytics initiative – from leading meetings to gather business requirements, selecting datasets, defining appropriate analytics paths to apply, to documenting processes and presenting compelling results that drive outcomes • Focus on process design and ongoing operational decision support, particularly around staffing optimization, when integrating and using simulation tools• Expand datasets, enhance data quality, create automated anomaly detection systems, and see issues to resolution• Balance accuracy of analysis with needs for rapid response – using many types of data, business acumen, and strategic assumptions when data doesn’t exist• Manage third party relationships to extend data and capabilities, when needed• Clear understanding of the uses and limitations of statistical applications, and ability to communicate relevant information with a wide variety of audiences- Other duties as assigned