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Job Locations US-TX-Brownsville
Requisition ID 2022-72088
Job Summary: Supervisor is responsible for providing front-line, first level supervision and leadership to Medical Support Assistants with the goal of meeting program objectives and customer service level agreements. | | Essential Job Duties and Responsibilities: | •Supervise the work of Medical Support Assistants to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. | •Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources. | •Assign duties to direct report personnel to ensure efficiency. | •Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources. | •Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems. | •Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. | •Manage real-time monitoring of agents in Genesys, notification of unscheduled agents activities, adherence to schedule, and overall agent performance. | •Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports. | •Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis. | •Participate in meetings and recommend changes to policies and procedures. | •Assume leadership responsibility for departmental tasks and contact center activities as required. | •Support and enforce contact center expectations. | •Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. | •Assist direct reports with escalated issues or cases as needed. | •Take incoming calls during high volume intervals (AHOD-All Hands on Deck). | •Work Schedule: Evenings and Nights shifts, alternating coverage including weekend, holidays, and day shifts. | •Perform other duties as assigned by leadership. | | | | Education and Experience Requirements: | •Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree | •Minimum of two (2) years of experience in a call center environment required | •Ability to manage a high level of confidentiality- Proficient in Microsoft office suite | •Excellent organizational, written, and verbal communication skills | •Ability to perform comfortably in a fast-paced, deadline-oriented work environment | •Ability to work as a team member, as well as independently | •Must be able to remain in a stationary position for an extended period of time | | Additional Requirements as per contract/client: | •Position contingent on passing the VA security clearance | •United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. | | Physical Requirements: | This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued, standing and sitting. The incumbent must be a mature, flexible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. | | As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. As a result of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. Maximus will provide accommodations to individuals with qualifying medical conditions or sincerely held religious beliefs, practices or observances that preclude vaccination, provided such accommodations are reasonable, do not create an undue hardship for the Company, and/or do not pose a direct threat to the health and safety of you or others in the workplace. Approval of such accommodation is a condition of employment. New hires must provide proof of vaccination or have an approved accommodation request prior to their orientation date.
Job Locations US-AZ-Phoenix
Requisition ID 2022-71951
Maximus is currently looking for a Quality Monitor to support the CDC VOM program. The position is responsible for monitoring and evaluating CSR calls, submitting calls to leadership for review, and identify trends and then communicating those trends to leadership. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-ID-Boise
Requisition ID 2022-72621
The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.
Job Locations US-ID-Boise
Requisition ID 2022-72620
Job Locations US-ID-Boise
Requisition ID 2022-72619
Job Locations US-AR-No. Little Rock
Requisition ID 2021-70462
This leadership position can be located anywhere in Arkanas! 50% remote with the ability to travel approximately 50% throughout Arkansas.
This new opportunity will oversee the Arkansas SNAP program at the federal, state and county level. Candidate needs considerable understanding of Human Services policies, procedures, and funding mechanisms. In addition, this role has management responsibilities for a team of professional and support positions.
Job Locations US-Remote
Requisition ID 2022-72380
The Senior Database Administrator is responsible for setup, support & management of SQL Server Databases in production, test & development environments. The candidate will be responsible for creation and administration of SQL Server 2012, 2014, 2016, 2017, and 2019 databases in standalone, mirrored, clustered, and AlwaysOn environments. He/she must have substantial hands-on technical experience in addition to strong conceptual knowledge about SQL Server database and underlying architecture and fundamentals. Duties and responsibilities are focused on database management and administration, including infrastructure strategy, design, deployment, monitoring and maintenance of database systems. | | JOB RESPONSIBILITIES: | •Install SQL Server 2012, 2014, 2016, 2017, 2019 databases | •Support SQL Server 2012, 2014 2016, 2017, and 2019 databases | •Write and optimize T-SQL | •Setup and support AWS RDS/Azure SQL instances | •Build and support database replication using mirroring, clustering, log shipping, and AlwaysOn | •Establish and maintain sound backup and recovery policies and procedures using SQL Server maintenance plans | •Adhere and improve “best practices” documentation | •Perform health checks and proactive monitoring | •Establishes and enforces all database standards and integrity | •Be on site during normal working hours and to provide occasional after hours 24x7 support. Remote access options are available to accommodate after hours support. | •Implement and maintain database security (create and maintain users and roles, assign privileges). | •Effectively demonstrate on performance analysis, tuning & improvements of SQL Server database based application systems | •Install and support SQL Server Reporting Services | •Install and support SQL Services Integration Services | •Database security and hardening (TDE, encryption in transit, etc), knowledge of TLS a big plus | | Education required: | Bachelor’s degree from an accredited college or university in Engineering or Computer Science or equivalent experience. AWS Cloud Practitioner certification required. | | Experience required: | •8-10 years SQL Server administration supporting a production environment | •SQL Server Reporting Services; SQL Server Integration Services | •Troubleshooting SQL Server database issues; Experience in code migration database change management and data management through the various stages of the development life cycle | •Ability to write complex T-SQL scripts | •Transparent Database Encryption implementation | •Demonstrated experience in development of long-term database strategies for the enterprise environment to stay current with technology and provide the required functionality to the organization and as well as adherence to Change Control procedures and policies | •Technically enthusiastic and willing to learn attitude is required | •Familiarity with large IT budgeted projects, data center migration efforts, and designing disaster recovery procedures. 2+ years AWS RDS/Azure SQL. | | Nice to have – Experience with SQL Server Analysis Services, Druva backup application, and Splunk
Job Locations US-Remote
Requisition ID 2022-72603
Maximus is currently looking for a Limited Service Quality Assurance Analyst. The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents. 
Job Locations US-Remote
Requisition ID 2021-70995
The Cloud Solutions Engineer is responsible for planning, deployment, administration and advancing of application and system performance monitoring in an enterprise environment. This position performs a wide variety of evaluation, maintenance, installation, and training tasks to ensure systems and applications meets business and user satisfaction. | | Job Duties/Responsibilities: | • Define, collect, and report operational metrics & KPIs to insure infrastructure and application harmony. | • Execute the organizational and project direction, goals and the technology eco system to determine how improve visibility. | • Implement systems monitoring tasks using standard monitoring tools. | Interface with engineering and other cloud teams across the organization in order to establish and enforce best practices and standards as guardrails with manual and auto-remediation, for non-compliant cloud resources. | • Windows/Linux server platform configuration and performance tuning. | • Create standard operations documents; such as user guides, admin guides, knowledge base articles, FAQs, and quick reference guides. | • Build and maintain automation solutions in simplifying system administration and data management tasks. | • Interact with different levels of external and internal customers | • Performs other duties as assigned by manager. | | Education/Requirements: | • Bachelor's Degree from an accredited college or university in Computer Science, Information Technology, or a related field; equivalent experience considered in lieu of degree | • 5-7 years of related work experience | • Working knowledge of Splunk Enterprise, search techniques, and on-boarding data | • Working knowledge of AWS concepts | • Working knowledge of scripting; such as Python, Powershell, and Bash. | • Fundamental knowledge on design techniques and process documentation. | • Experience in deploying pipelines and automation processes like Git, Ansible, Jenkins, Puppet, Chef. | • Understanding of integrating Linux services into a Windows based environment; includes authentication, resource sharing, and configuration management tools. | • 3 years of people or project management experience required | • Excellent organizational, written and verbal communication skills | • Ability to perform comfortably in a fast-paced, deadline-oriented work environment | • Ability to work as a team member, as well as independently | • Ability to maintain confidentiality and security of all information | • Ability to comply with current and updated policies and procedures | | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner) | | Work Schedule: | Monday – Friday, 8:00am – 5:00pm
Job Locations US-Remote
Requisition ID 2022-72610
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. | | Whom We Seek | | •Passion Seekers. You genuinely care about the work that you do and its impact on society. | •Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo. | •Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges. | •Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients. | | What You Will Do: | •Support business intelligence solution architecture, design, development, implementation and administration for a mid-sized federal client across a complex data landscape | •Act as a team member for the development of technical and functional requirements leveraging multiple artifacts and documentation throughout an iterative, Agile development lifecycle. | •Leverage strong conceptual and technical knowledge of MicroStrategy V.2019/2020 architecture, software components, design, development, and integration best practices to develop impactful BI solutions | •Participate in requirements gathering discussions and collect the appropriate level of detail required to and drive towards immediate technical results to solve client problems. Provide conceptual and technical knowledge thought leadership of MicroStrategy V.2019/2020 architecture, software components, design, development and integration best practices across development work stream | | Required Skills: | •5+ years of experience designing, developing and implementing MicroStrategy V.2019/2020 reporting solutions | •Demonstrated experience performing data profiling, modeling metadata, and developing complex integrated data sets from disparate data sources with utilization of SQL and knowledge of databases objects | •Experience with interactive /dynamic report and dashboard development, and leveraging all visualization and functionality options available in MicroStrategy | •Experience demonstrating MicroStrategy development tools including Architect, Desktop, Web, Mobile, Object Manager, Enterprise Manager and Command Manager | •Experience leading data analysis, data modeling and evaluation of new Business Intelligence technologies, features and products to synthesize innovative production solutions | •Experience installing, upgrading, administering, maintaining and troubleshooting MicroStrategy product suite software components to tune and optimize performance | •Experience applying SDLC best practices in a consulting environment with demonstrated ability to quickly decipher, analyze, translate and prototype MicroStrategy solutions in Agile development sprints | •Previous experience converting Business Objects to MicroStrategy is highly desirable | •Ability to demonstrate excellent problem solving, analytical and interpersonal skills | •Ability to be a self-starter and multi-task across fast-paced IT and business environments | •Ability to obtain a government public trust security clearance | •Ability to join company as W2 employee required | •BS degree required, Masters preferred | | Desired Skills: | •Demonstrated ability to build trusted advisor relationships with clients | •Experience supporting sales and business development | •Experience with financial management | | Years of Experience: | 5+ years of experience designing, developing and implementing MicroStrategy V.2019/2020 reporting solutions | Certifications: Must have one of the following certification(s) to be considered: MicroStrategy Certified Specialist Developer (MCSD) Certification, MicroStrategy Certified Master Developer (MCSD) Certification, MicroStrategy Certified Developer (MCD) Certification | Due to federal client requirements, only US Citizens can be considered
Job Locations US-Remote
Requisition ID 2022-72567
Perform document-based and telephonic utilization review for contracted services; screening for diagnosis or suspicion of serious mental illness and or intellectual disability, and medical necessity for short or long term nursing facility placement. | | Weekly Schedule: Tuesday - Saturday, 11:30am to 8:00pm CST
Job Locations US-Remote
Requisition ID 2022-72565
Maximus is looking for a Remote Hadoop Developer.  The Hadoop Developer will work on a variety of projects in the Cloudera Hadoop (CDP 7.x) environment.  This individual will be required to work with both business and IT areas to develop solutions from design through implementation.  As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
The Hadoop Developer will work on a variety of projects in the Cloudera Hadoop (CDP 7.x) environment.  This individual will be required to work with both business and IT areas to develop solutions from design through implementation.  The primary focus will be around Hadoop development. This individual must be willing to participant in a production on-call rotation schedule with other Hadoop developers after six months of experience and training. 
Job Locations US-Remote
Requisition ID 2022-72404
Job Locations US-Remote
Requisition ID 2022-72518
Essential Duties and Responsibilities: | - Create and provide revolving analytics data of call/web chat arrival patterns, agent | efficiency analysis, statistical analysis of the agents and call center performance. | - Analyze reports and query database from CCMA, agent attendance line and WFM | Software. | - Determine Agent Adherence to schedule and agent performance. | - Create and design Ad hoc reports for data pertaining to agent scheduling, call | volumes, Web Chat Volume, Agent - Performance Metrics. | - Maintain production data and review of staff plan hours for accuracy to optimize | efficiency. | - Analyze, determine and communicate work/training schedules for agents to operations | management. | - Identify and determine required staff based upon deviation reports and make | recommendations for improvements. | - Recommend improvements in project performance based on analysis of Forecast to | Actuals. | - Determine, document and escalate concerns on agent performance to management. | - Skillset management of agents as instructed by operations leadership or management | including availability of agent to queue vs skillset and call back assignments. | - Provision Agents within business systems to create optimal project performance and | make recommendations for improvement. | - Manage real time monitoring of agents and notification of unscheduled agents | activities and adherence. | - Take action on operation items escalated by Junior WFM Analysts. | - Develop, create and conduct systems training for supervisors on the workforce tools, | processes and best practices. | - Continuously create Work Instructions and Job Aids for Call Center and Eligibility & | Enrollment supervisors to provide instruction on what action is required for specific | codes.
Job Locations US-WI-Milwaukee
Requisition ID 2022-72507
The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.
Job Locations US-Remote
Requisition ID 2022-72584
Maximus is currently looking for Remote Limited Service Call Center Supervisors to support our CDC Info Contract. This position is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Job Locations US-Remote
Requisition ID 2022-72582
Maximus is currently looking for Limited Service Health Specialist for our CDC Info program.  This position is responsible for providing advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies. *As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors.  In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Locations US-CA-Rancho Cordova
Requisition ID 2022-72504
Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Bilingual fluency in English and Spanish. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner. | | | | JOB RESPONSIBILITIES: | | - Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. | - Presents Managed Care Options to beneficiaries and assists them in using their health care plans. | - Assists beneficiaries in the enrollment/dis-enrollment process. | - Assists other Enrollment Service Representatives with daily management duties. | - Assists management with the training/guidance of new Enrollment Service Representative staff. | - Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | - Performs data entry for enrollment/dis-enrollments, as needed. | - Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | - Assists beneficiaries with medical exemptions and waiver inquiries. | - Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers. | - Documents daily activity accurately in Customer Relationship Management Database | - Reviews knowledge base content for accuracy and makes recommendations for improvement. | - Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work. | - Meets Field Operations minimum performance standards. | - Notifies management in a timely manner of any problems with procedural compliance using established processes. | - Reports observed quality problems and deficiencies in a timely manner. | - Makes recommendations to management for improving the quality and efficiency of work. | - Meets Production and Quality Assistance goals as defined for this position. | - Ability to work any and all assigned offices as directed by management. | - Ability to attend and promote the program during community events and health fairs as needed. | - Meets all standards established for this position as outlined in the attached performance criteria. | - Performs other duties as may be assigned by management. | | | | EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability. | Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.
Job Locations US-CA-Los Angeles
Requisition ID 2021-71317
-Develop working relationships with customers and monitor engagement and progress. | -Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility. | -Conduct workshops and other training related services for customers. | -Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. | -Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs). | -Follow up with customers to ensure that their needs are met and questions and concerns are resolved. | -Interact with other team members to provide expertise and assistance in resolving participant issues. | -Maintain accurate and timely case notes on all customer contacts and document activities. | -Share information about outreach and engagement efforts with project staff. | -Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider. | | Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists other Enrollment Service Representatives with daily management duties. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. Bilingual fluency in English and Spanish. Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner.
Job Locations US-Remote
Requisition ID 2022-72378
IT Project Manager | | MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | The IT Project Manager is responsible for providing overall management of assigned technology projects in support of the corporate transformation initiatives, day-to-day business operations, and our external clients and partners. The IT PM will direct and oversee the implementation and full lifecycle of cloud-based business solutions. The IT PM will regularly interface with the IT engineering resources, IT management and other line-of-business owners, to ensure speed of delivery, transparency of project work, and consistent stakeholder participation. The IT PM will have full responsibility for meeting client mandated schedules, motivating team members to complete work efficiently and accurately, and ensuring that all services are delivered according to project contractual requirements. | | Job Responsibilities: | •Serve as the primary point of contact and interface between technical teams and upstream project/program managers, business stakeholders, and external clients if applicable. | •Establish client and business relationships and manage expectations of project sponsors | •Perform all project management functions including work breakdown, scheduling, tracking against the defined milestones and budget | •Review proposal or client request material, to determine the scope of the project, and which resource teams will need to be engaged once a project is assigned | •Request project team resources from the various matrixed support organizations across the enterprise | •Ability to manage a backlog/pipeline of requested work and to constantly prioritize work being assigned to the team. | •Ability to discuss and define the scope of the project, and gain appropriate signoffs before starting work | •Manage day-to-day tasks for internal and vendor managed project team members | •Collaborate with other IT PMs on inter-dependent projects as well as program managers responsible for delivering the overall enterprise strategy to the organization | •Plan, document, and manage the afterhours go-live events and related production changes in support of the project implementation | •Be capable of managing the entire product management lifecycle (Development, Implementation, Launch, Maintenance, Production Support, Continual Improvements) | •Ensure MAXIMUS project management standards and procedures are followed | •Perform other technical/leadership roles as assigned | | Job Requirements: | •Critical Soft Skills: | oExcellent oral and written communication skills, including being highly self-organized, and able to take the initiative in all aspects of your duties | oMust be capable of taking full ownership of project assignments and working with cross-disciplinary organizations to accomplish the mission | oHave a focus on customer service skills working with stakeholders at all levels of the organization to ensure teams are delivering value | oMust be able to manage several complex projects simultaneously | oExcellent attention to detail, good analytical skills, good problem-solving skills, must be self-driven and capable of managing technical resources. | oMust be able to firmly align project resources and stakeholders as to the agreed upon project deliverables | oMust work well in both very small project teams, and as part of a very large distributed project team, depending on project assignments | oAdaptability, flexibility and ability to deal with ambiguous project scope and constant organizational change | oAbility to work with a DevOps mindset to eliminate delays, own the delivery, and ensure the team is delivery quality services. | oWilling to continuously put in the extra effort to get the job done under tight constraints | oPrior experience with implementation of telephony platforms a plus | | •Education: | oBachelor's Degree from an accredited college or university required, Master’s Degree a plus. Emphasis in Information Systems, Computer Science, or Business Leadership preferred. Equivalent work experience will be considered. | oAgile, DevOps, PMP, and ITILv4 based certifications preferred | oOther previous technical certifications a plus: AWS, Azure, Microsoft, Cisco, etc. | oWorking knowledge of standard Project Management tools: SmartSheet, MS Project, Jira, Confluence, Word, Excel, PowerPoint, SharePoint, OneNote | | •Technical Project Work Experience: | oExperience delivering complex technical projects in a medium to large size organization. | oPrior career experience working in a direct technical role is highly preferred. | oMinimum 5 years’ experience working as a project manager, program management; overall technical management experience a plus. | oRecommended 7-10 years’ experience working in an IT field in a technical capacity (operations, development, engineering, support). | oCloud based project work preferred (AWS, Azure) | oExperience managing DevOps teams, and development projects, highly preferred | oExperience in implementing Agile based delivery for both infrastructure and development-oriented projects a plus | oExperience in supporting Contact Centers, Data Centers, Digital Transformations, Mergers & Acquisitions | oExperience supporting mixed technology environments: Windows, Unix, Linux, Solaris, etc. | oTelecom/Network project experience preferred: MPLS, Firewalls, VPNs, VoIP, IVR, Contact Centers | oFacilities projects: New Builds, Moves, Shutdowns | oDisaster Recovery testing | | Physical Requirements: | •Ability to sit/stand at a desk for up to 90% of time | •Ability to work a minimum 8 hrs. routinely | •Ability to lift or carry objects up to 10 lbs. | •Frequent use of computer screens, keyboards, telephone headsets, and other end-user office equipment. | •Ability to travel occasionally for key meetings | | Per contract requirements, employees must: | •U.S. Citizenship | •Reside in continental US | •Ability to obtain and maintain a government sponsored background check and security clearance for certain projects

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