JOB DESCRIPTION | TITLE: Data Entry Lead (Admin II – Data Entry) | DIVISION: Health Services, Eastern Division | DEPARTMENT: Pennsylvania Independent Enrollment Broker | POSITION REPORTS TO: Data Entry Supervisor | EDUCATION/EXPERIENCE: High school diploma (or GED Equivalence) required. Associate degree is preferred. At least one (1) year of related experience required. Intermediate to advanced skill level in use of personal computers and related software applications such Microsoft Access, Microsoft Word, and Microsoft Excel. Ability to use 10-key by touch with a high level of accuracy. Excellent organizational, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to work as a team member, as well as independently | | JOB OVERVIEW The Data Entry Lead assists the Data Entry Supervisor in providing direct supervision to Data Entry Staff and in overseeing all Data Entry activities ensuring timely processing and accuracy of the Data Entry Process utilizing SAMS, HCSIS, Harmony, CIS and Outlook. | | JOB RESPONSIBILITIES: | 1.Responsible for entering program document data from various source documents into a computer system. Using HCSIS and SAMS. | 2.Enter appropriate data into computer programs utilizing SAMS, HCSIS, Harmony, CIS, and Outlook. | 3.Assist in Waiver to Waiver transfers, Nursing Home transition cases, and Special Cases for Consumers turning 21 years of age. | 4.Meet production goals for daily assigned cases. | 5.Produce and maintain data reports and alert management of inconsistencies or issues | 6.Perform database queries to assist with analysis and report issues when appropriate and necessary | 7.Interpret, select, or code items to be entered from a variety of document sources | 8.Verify data entries for accuracy and completeness | 9.Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project | 10.Perform audits of own work and or that of others to ensure conformance with established procedures | 11.Participate in task oriented groups representing the interests of the area and provide information necessary to address and resolve potential issues | 12.Provide support to various project stake holders | 13.Perform other duties as may be assigned by executive management
The Reporting Analyst is responsible for designing, creating, analyzing, building, and distributing reports based on data collected in order to provide information regarding project performance and compliance. | •Responsible for development and overseeing development for all requested reports and background information to staff and external sources. | •Leads discovery and design sessions with operational areas. | •Makes recommendations related to proposed reporting solutions by understanding business processes | •Develops and reviews requirements and specifications for complex reports. | •Identifies needs and evaluate alternative business solutions. | •Develop relationships with internal and external clients. | •Continually seek opportunities to increase productivity and/or deepen client relationships. | •Responsible for report development using supplied requirements and specifications documents | •Follows department workflows and processes and uses tools to document workflow, activities and controls. | •Quality Assurance (QA) and testing of report development | •Verify production job executions. | •Support existing report technical infrastructure, including Client installations, license management, partner with helpdesk and other technical staff. | •Query structured data sets using SQL, SQL Developer, Toad, or similar. | •Participates in discovery and design sessions with operational areas. | •Communicates effectively | •Research and execute data related change requests. | •Responsible for adhering to established safety standards | •Must be able to remain in a stationary position for an extended period of time | •Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds | •Work is constantly performed in an office environment | | Requirements: | •Bachelor's degree in Computer Sciences, Business, Analytics, or equivalent field from an accredited college or university or equivalent experience. | •3+ years of experience | •Experience analyzing, documenting, testing and delivery of enterprise reporting solutions for internal and external clients or comparable experience. | •Experience querying structured data sets using SQL, SQL Developer, Toad, or similar. | •Experience with OBIEE, Microstrategy, Cognos, Business Objects or Microsoft Reporting Services. | •Advanced level proficiency in Microsoft Office (Excel, Visio, Word, and Access). | •Strong Analytical Skills. | •Proven ability to meet commitments and manage expectations. | •Excellent organizational, interpersonal, verbal and written communication skills. Ability to perform comfortably in a fast-paced environment, ability to successfully execute many complex tasks simultaneously, ability to work as a team member, as well as independently. Self-directed and attention to detail required. | •Experience with healthcare eligibility and enrollment and/or call center preferred.
Manager – Sys Engineer (Active Directory) | | This position is responsible for management of the Active Directory team. This position provides updates, reports, trend analysis, and root cause analysis on all aspects of IT to Management. | | Job Duties/Responsibilities: | | • Provide day to day management and guidance of team responsible for, AD, DNS, Identity Management, MFA and Azure | as well as other products supported by team | • Coordinate required systems maintenance, patching, and monitoring | • Implement corporate security practices/policies for all systems supported by team | • Attend meetings and provide status reports for ongoing projects | • Guide direction of team to for multiple ongoing projects. Identify appropriate goals for team members to complete | projects and develop team potential | • Oversee migration of AD to Azure | • Maintain strong relationships with business stakeholders, peer groups and IT management | • Work on complex integration projects involving hybrid O365 configuration. | • Partner with Information Security to continue implementation of Privileged Access Management tools, as well as test | and implement other security requirements, as needed. | • Advise and participate in the selection and implementation of an IPAM tool. Lead eventual team migration of DNS. | • Global admin for O365 and responsible for testing environment, GCC environment | • Builds partnership with Service Desk and support teams to effectively communicate changes in processes or provide | education and guidance. | • Manage automated provisioning process | • Assure compliance to all Change Management rules regarding changes. | • Guide technical direction of migration from ADFS to Azure | • Manage resources for SSO tool | • Participate in Daily Production Review call | | Education/Requirements: | | • Bachelor's degree from an accredited college or university or equivalent experience required; field of study in | Computer Science preferred. | • At least eight (8) years of experience in managing a Windows environment required. | • At least five (3) years of IT management experience required. | • Strong interpersonal skills – must have diplomatic skills and be adept at finding win-win solutions and compromises | when possible | • Superior communication skills – must be able to present recommendations on technology to c-levels, as well as work | with team to assure team needs are being addressed | • Must be committed to supporting growth and career development for direct reports | • Hands-on experience in supporting Active Directory and Azure in a large enterprise | • Experience with O365 hybrid deployments and migrations preferred. | | Physical Requirements: | • Ability to sit for up to 80% of time | • Ability to lift or carry objects up to 10 lbs. | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Maximus is currently looking for a Facilities Technician III at our Riverview/Tampa Florida location. This position is primarily responsible for light maintenance work around the location. The chosen candidate will also be working with team members directly on any site facilities realted inquiries.
Maximus is currently looking for an Acting HR Admin 3 at our Tampa/Riverview FL location. The Acting HR Admin 3 position provides administrative support to project and operations managment, schedule meetings and conferences, and keeps accurate department records.
Essential Duties and Responsibilities: | - Perform quality control tasks on work performed by Call Center Administrative personnel. | - Correct errors discovered within QC process to ensure proper appeal handling. | - Provide real time support to Call Center staff for de-escalating dissatisfied callers and research complex scenarios. | - Provide support to staff in terms of focused coaching and feedback on errors cited within QC process. | - Research escalated requests as directed by management team. | - Maintain knowledge of process and protocol changes to ensure compliance. | - Partner with QA support personnel to calibrate on desired outcomes. | Minimum Requirements: | - Associate degree or equivalent experience preferred. | - Two (2) years' related experience required. | - Two (2) years' experience in health care appeals preferred. | - Must possess strong attention to detail and proven ability to determine course of action based on multiple sources/information. | - Ability to type 40 words per minute accurately. | - Accurate data entry skills. | - Intermediate to advanced skills in use of Microsoft Office products. | - Excellent organizational, written, and verbal communication skills | - Ability to perform comfortably in a fast-paced, deadline-oriented work environment | - Ability to work as a team member, as well as independently
The Business Development Director will join a sales team responsible for building year over year (YOY) annual revenue growth from customers within Health-related Federal Health. Specifically those Agencies are the US Department of Health & Human Services (including the Centers for Medicare & Medicaid Services (CMS), the National Institutes of Health (NIH), Centers for Disease Control and Prevention (CDC) et all); the US Department of Veterans Affairs; and the Defense Health Agency. The ideal candidate will have a specialty in Health IT and BPO within these Agencies. | | The candidate will regularly interact with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization. The candidate will report to VP, Sales-Health Accounts. | | Job Duties: | •Identify and develop new Federal Health markets and opportunities to drive new Federal Health business pipeline to include Contact Center opportunities, BPO and Health IT | •Develop and maintain relationships with key partners, federal agency officials and other stakeholders | •Maintain working relationships and collaborations with MAXIMUS business consultants in Federal Health | •Conduct opportunity pursuit in Federal Health as part of the overall MAXIMUS Federal Health team including Contact Center opportunities, BPO and Health IT | •Carry out business development to identify, qualify and pre-capture activities for opportunities | •Ensure budgets and schedules meet corporate requirements | •Regularly interact with executives and/or major customers | •Perform other duties as assigned by leadership | | Education and Requirements: | •Bachelor's degree from an accredited college or university required, preferred field of study in government, business administration or health | •Knowledge of Federal government procurement practices and Federal government business development life cycle | •At least 7 years of experience conducting sales, business development or capture activities in the Federal Government Health sector to include specific Contact Center expertise and BPO | •Knowledge of business and technology solutions that Federal government purchases | •Strong verbal and interpersonal communication skills | •Proven ability in working as a team and as an individual contributor to drive new business | •Proven experience developing opportunities up to and including new contracts awarded as a result | •Existing relationships with relevant Federal Health government officials preferred | •Directs and controls the activities of a broad functional area through several department managers within the company. | •Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. | •Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. | •Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. | •Ensures budgets and schedules meet corporate requirements. | •Regularly interacts with executives and/or major customers. | •Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization. | •Reports to Senior Director or VP level.
MAXIMUS is currently looking for Local Site Administrator(s) at the Winchester, KY location. The position is responsible for troubleshooting most software and hardware related issues at the CCO. The LSA will track and escalate issues to completion.
Provides overall leadership of site quality staff to include Quality Supervisors and Quality Monitors. Works collaboratively with Senior Site Quality Manager to ensure site quality initiatives are implemented and serves as secondary point of contact for quality inquiries and meeting attendance. Manages site performance against KPIs and SLAs and enforces adherence to SOPs. Tracks metrics, analyzes performance, coordinates call recording listening sessions for IPTs and USCB, manages weekly timekeeping reviews and approvals for site staff, participates in Calibration activities, conducts process audits to confirm compliance, delivers corrective disciplinary action, as appropriate, conducts one-on-one meetings with direct staff, represents quality function to USCB, and ensures staff compliance with Maximus and CQA policies and procedures. | | - Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training, or work experience. | - 8-10 years of related experience in call center monitoring, quality assurance, and/or customer service. | - Minimum of five years contact center program management experience. | - Comprehensive knowledge of quality assurance and continuous improvement concepts, procedures, and processes in a contact center environment. | - Knowledge of and experience with contact recording systems (ie. TTEC, Genesys) preferred. | - Effective time and people management skills. | - Ability to manage to established contractual turnaround times. | - Ability to prioritize and complete tasks within established contractual service levels requirements | - Organizational, teamwork, and customer service skills. | - Effective oral and written communication skills. | - Proficiency with MS Office Products: Word, Excel, PowerPoint | | In accordance with contractual requirements: | Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau. Ability to pass United State Census Bureau suitability assessment. | | Sponsorship: | MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program. | | Residency requirement: | The suitability assessment requires residency in the United States for a cumulative period of three (3) years over a five (5) year period ending with the date of the security application prior to starting work in support of the 2020 CQA program. | | Citizenship status requirement: | MAXIMUS follows the United States Census Bureau guideline for citizenship status which requires that you are either a U.S. Citizen or a U.S. Green Card holder. |
Essential Duties and Responsibilities: | - Create and provide revolving analytics data of call/web chat arrival patterns, agent | efficiency analysis, statistical analysis of the agents and call center performance. | - Analyze reports and query database from CCMA, agent attendance line and WFM | Software. | - Determine Agent Adherence to schedule and agent performance. | - Create and design Ad hoc reports for data pertaining to agent scheduling, call | volumes, Web Chat Volume, Agent - Performance Metrics. | - Maintain production data and review of staff plan hours for accuracy to optimize | efficiency. | - Analyze, determine and communicate work/training schedules for agents to operations | management. | - Identify and determine required staff based upon deviation reports and make | recommendations for improvements. | - Recommend improvements in project performance based on analysis of Forecast to | Actuals. | - Determine, document and escalate concerns on agent performance to management. | - Skillset management of agents as instructed by operations leadership or management | including availability of agent to queue vs skillset and call back assignments. | - Provision Agents within business systems to create optimal project performance and | make recommendations for improvement. | - Manage real time monitoring of agents and notification of unscheduled agents | activities and adherence. | - Take action on operation items escalated by Junior WFM Analysts. | - Develop, create and conduct systems training for supervisors on the workforce tools, | processes and best practices. | - Continuously create Work Instructions and Job Aids for Call Center and Eligibility & | Enrollment supervisors to provide instruction on what action is required for specific | codes.
Technician 2 – Help Desk | | MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. | | The Help Desk Technician II is responsible for responding to telephone calls, email and personnel requests for technical support. | | Job Duties/Responsibilities: | | • Identify, research and resolves technical problems | • Document, track and monitor problems to ensure timely resolution | • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues | • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems | • Correct application issues, solve network and security problems and identify common PC software and hardware problems | • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware | • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals | • Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics | • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software | • Perform other duties as assigned by management | | Education/Requirements: | | • High school diploma or GED required | • Associate degree is preferred | • Minimum 1 year of related work experience required | • Excellent organizational, written, and verbal communication skills | • Computer literate and familiar with help desk procedures | • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software | • Ability to install and deploy Windows based computers | • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint | • Knowledge of Internet Explorer software usage and configuration | | Physical Requirements: | | • Ability to sit for up to 80% of time | • Ability to lift up to 60 pounds required | • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Maximus Federal Services is looking for an Information Security Analyst/Engineer to be an integral part of our Cloud transformation program. The Information Security Analyst/Engineer will work with his/her team, along with other internal teams and customers to lead the security efforts across the program. | | The Information Security Analyst/Engineer will support the team with focus on information assurance (IA) and DevSecOps. This role will be both a security governance and a hands-on role and requires a solid understanding risk management, business contingency, configuration management and working with complex build/deployment pipelines. Responsible and accountable for information security by reviewing, analyzing and assessing security controls implemented within information systems and business processes. | | In addition, the Information Security Analyst/Engineer role will work under the guidance of the program’s Information System Security Officer (ISSO) supporting internal and external clients in mitigating information security risk by assisting with implementing appropriate physical, technical and administrative controls. The candidate must be able to operate independently and demonstrate experience develop and implement security solutions. | | The individual must have over 2 year of hands on experience with implementing and managing cyber security solutions in cloud and on-prem environments. The ideal candidate will have a wide range of experience implementing and assessing security controls, knowledge of the NIST Risk Management Framework (RMF), Security Assessment and Authorization (SA&A) process, and FedRAMP. | | Job Duties/Responsibilities: | •Conduct security risk management activities, producing related security risk management information, and advising the DevSecOps teams and key stakeholders on the security-relevant impact of threats and vulnerabilities to the mission/business supported by the system | •Responsible for maintaining and updating security documentation and artifacts to reflect current state of the program’s information systems (e.g. system security plan, disaster recovery plan, information security risk assessment, etc.) | •Review and analysis vulnerability and policy compliance reports to identify potential security exposure and work with appropriate stakeholder for remediation of them | •Analyze information systems to ensure that appropriate security safeguards have been included in the systems design and architecture | •Serve as security engineer backup for the EAOS DevSecOps Teams | •The candidate will be required to develop and provide presentations and demonstrations of technology solutions to both internal and external stakeholders | •Analyze, install and configure security tools in the cloud and CI/CD pipeline | | Position Qualifications | •Knowledge of potential vulnerabilities and threats to existing web, applications, database, and operating system technologies | •Strong working knowledge of cloud infrastructure and security best practices, such as Amazon Web Services, Microsoft Azure, etc. | •Strong working knowledge of IAM technologies and services such as Active Directory, Lightweight Directory Access Protocol (LDAP) and Amazon Web Service (AWS) IAM | •Direct, hands-on experience or a strong working knowledge of application and network vulnerability management tools | •Direct, hands-on experience or strong working knowledge of managing security infrastructure — e.g., firewalls, intrusion prevention systems (IPSs), web application firewalls (WAFs), endpoint protection, SIEM and log management technology | | Education and Experience Requirements: | •Proven experience communicating with non-technical business personnel and ability to interact and work in a team environment. | •At least two (2) years of information Security experience with one (1) or more years of experience as a Security Engineer; with a focus on cloud infrastructure | •Should have two (2) or more years of experience using Agile development methodology, and working experience in a DevSecOps environment is highly desired | •Bachelor's Degree in Information Technology, Information Security, Information Assurance, Information Management or equivalent related work experience. | •Certified Information Systems Security Professional (CISSP) desired. | | Skills and Knowledge | •Solid understanding of: Federal Information Management Security Act (FISMA), NIST Risk Management Framework (RMF), FIPS 199 & 200, NIST SP 800-30, NIST SP 800-37, NIST SP 800-53, and NIST SP 800-137 | •Prefer knowledge and experience implementing CMS Acceptable Risk Safeguards (ARS) and Technical Reference Architecture (TRA) | •Strong team skills and ability to listen, build consensus, and collaborate with business, IT and security groups | •Strong analytical and quantitative skills | •Strong knowledge in identifying and assessing Information Security risk, and development of appropriate approaches to mitigate risk | •Ability to deal with and meet tight deadlines with limited resources | •Ability to thrive in an environment of change and manage multiple tasks and responsibilities simultaneously | •Ability to work with minimal guidance and oversight | | Additional Requirements, as per contract/client: | •Ability to obtain and maintain a Public Trust Position | •Ability to work in the United States without sponsorship