Maximus is currently looking for a Limited Service Quality Assurance Analyst. This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls. The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO’s established requirements and internal customer service performance standards. Hours of Operation:Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM - 8:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of operation.
There are 3 full-time short term positions available. The two shifts available are 8:00am - 5:00pm ET and 11:30am - 8:30pm ET.
The MAXIMUS Accommodations & Leaves Team (MALT) Administrator provides administrative support regarding all aspects of the accommodations and leave program to include inbound and outbound calls. As a member of MALT, this role is responsible for the successful day-to-day support, execution of the Leave of Absence and Job Accommodation process and other tasks as delegated by the Senior Manager. | It's a short-term role, with a possible extension or conversion) different shifts available, full benefits package, 401K and paid time off.
Maximus is hiring a Licensed Clinical Social Worker to fill a Clinical Coordinator position supporting our Michigan QRTP program. The Clinical Coordinator reviews Independent Contractor Assessor’s findings and writes determination reports, creates individualized outcome reports, showing strengths and needs, will need to be CANS certified after hired, score CANS and write determination reports. *This is a remote position. Michigan residency highly preferred.*
Maximus is hiring a Licensed Mental Health Counselor to fill a Clinical Coordinator position supporting our Michigan QRTP program. The Clinical Coordinator reviews Independent Contractor Assessor’s findings and writes determination reports, creates individualized outcome reports, showing strengths and needs, will need to be CANS certified after hired, score CANS and write determination reports. *This is a remote position. Michigan residency highly preferred.*
*Position is contingent upon award | | Summary | Supports Project Manager with aspects of a federal program | | Project Specific Responsibilities | •Provides management support for the Project Manager. | •Provides responsibility for the for the office which includes oversight of the administration/operations, facilities and general administrative functions. | •Supports the Project Manager in planning work assignments and reporting status of contracting activities to the Program Manager. | •May be involved in hiring, staffing and training. | •Meets and confers with contract federal staff on case specific activities. | •Resolves problems or issues and conflicts that could arise. | •Provides technical guidance and leadership to office staff. | •Coordinates the work activities for multiple functions to ensure satisfying delivery. | •Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management. | •Assists with the selection, negotiation, and managing of all activities regarding external consultants or vendors. | | Education and Experience: | •Bachelor’s Degree | •Five (5) years of progressive supervisory experience. Seven (7) years of progressive supervisory experience may be substituted for a degree. | •Working knowledge of Microsoft office products. | •Handles complex issues and problems, and refers only the most complex issues to higher-level staff. | •Possesses comprehensive knowledge of subject matter. | •Provides leadership, coaching, and/or mentoring to a subordinate group. | •Ability to work as part of a team. | •Oral and written communication skills. | •Ability to build collaborative relationships. | •Ability to identify and seek needed information/research skills. | •Project management skills.
*Position is contingent upon award | | Manages all aspects for a federal program | | Project Specific Responsibilities | •Represents the contractor on technical and administrative matters described in the contract. | •Provides management responsibility for the office, which includes oversight of the administration/operations, | •facilities and general administrative functions. | •Supports the Program Manager in planning work assignments and staff hiring. | •Ensures scheduled tasks are completed timely. | •Meets and confers with contract federal staff on case specific activities. | •Resolves problems or issues and conflicts that could arise. | •Provides technical guidance and leadership and is responsible for program direction through successful performance of a variety of technical and management activities. | | Education and Experience: | •A B.A/B. S in business management or equivalent degree in an associated field from an accredited institution. | •Seven (7) years of project management and supervisory experience. Ten (10) years of progressive supervisory experience may be substituted for a degree. | •Working knowledge of Microsoft office products. | •Handles complex issues and problems, and refers only the most complex issues to higher-level staff. | •Possesses comprehensive knowledge of subject matter. | •Provides leadership, coaching, and/or mentoring to a subordinate group. | •May act as a lead or first-level supervisor. | •Ability to work as part of a team. | •Oral and written communication skills. | •Ability to build collaborative relationships. | •Ability to identify and seek needed information/research skills. | •Project management skills.
The role of the Sr. Marketing Director is both strategic and tactical. This individual is responsible for developing strategic marketing and communications plans under the oversight of the Vice President of Marketing and overseeing the day-to-day execution. This individual collaborates with business line and market leaders to develop messaging across the Federal portfolio while creating communications plans that identify objectives, strategy, tactics and timelines aligning with overall strategic growth. | | A key focus will be alignment of solutions with federal customer requirements and bringing new solutions to market. As a senior member of the marketing department, this individual will coordinate creative content development, execution and reporting of program effectiveness and metrics. The ideal candidate has a growth mindset and has experience with new communication channels including strong digital engagement and data analysis. | | Additionally, this position requires excellent writing, communication and organizational skills and has a strong commitment to providing exceptional customer service to internal clients as well as cross functional collaboration. This individual is a continuous learner and implements leading marketing practices with demonstratable impact into their work. | | Role Specific Essential Duties & Responsibilities: | -Partner with line of business and market leaders to enable them to develop stronger customer engagement and conversations | -Bring knowledge and expertise of the Federal industry as a strategic advisor to senior leadership to accelerate growth | -Develop and execute marketing and communications strategies, tactics, and market intelligence to support growth for business development and operations teams | -Focus and align communications around the MAXIMUS brand and value proposition. | -Develop a deep understanding of Maximus solutions and services and be able to create clear, concise communications supporting the Maximus brand. | -Create compelling, effective marketing programs encompassing print, digital, social media, public relations, event, and all other communications tactics. | -Ensure sales team have ready access to the most current communications/sales tools.. | -Perform other duties as assigned. | | Role Specific Requirements & Qualifications: | -Bachelor's degree from and accredited college or university is required, preferably in Business, Communications, Public Relations or English required. | -Minimum of 12 years of experience in a marketing or business environment required. | -Work experience in solutions or consulting services with emphasis on communications, digital marketing, go-to-market program delivery | -Proven track record of meeting and exceeding expectations in a dynamic and fast-paced work environment. | -Experience in providing informed recommendations to senior- level management. | -Exceptional writing and editing skills required. | -Expert use of Microsoft Suite, Social & Paid Media, CRM. | - Ability to travel as required (less than 20%). | - Regular and remote office environment.
The Deployment Lead will oversee the roll out of a large scale modernization effort across agency facilities nationwide to help ensure successful adoption and positive user experiences. This includes deployment strategy planning and scheduling, operationalizing on site roll out support and serving as the primary program point of contact for agency personnel and stakeholders during deployments. | | Key Responsibilities | | Potential for 75% Travel | | This position is for an active solicitation and will only be executed upon successful award. | | •Work with key stakeholders to develop the overall implementation strategy and deployment schedule pre-award | •Ensure effective coordination of deployment teams throughout roll out and schedules into next waves to include organizational change management, communication, training and customer support. | •Ensure bi-directional communication of common issues, questions and lessons learned between field teams and remote operations to support ongoing improvements and innovation. | •Interact with agency and customer site leads on the state of operations and develop new and existing relationships with key agency leadership stakeholders. | •Support successful user adoption campaigns to include pre-deployment communication & marketing plans. | •Help develop entry and exit criteria for milestone criteria. | •Help define requirements for task orders. | •Help guide “Sand Box” development for future deployments. | •Identify and tap into the skills from the multi-disciplinary deployment team to support adjustments/refinements in implementation strategies. | •Evaluate available data analytics to help forecast demand for inventory, analyze performance of products, and measure against demand data and other factors. | •Coordinate with key stakeholders as requested to provide briefings and communications. | •Stay abreast of trends and developments in the sector and technologies and continually update program and agency leadership on status. | •Provide input and support to the development and customer support teams on Test - Fix – Text based on observations from the user community. | •Other duties as assigned. | | Education and Experience Requirements | •Bachelor’s degree related field preferred. Relevant experience may be substituted for education. | •12 years of related experience implementation strategy and deployment | •Project Management experience | •Experience transitioning or starting up large sites, preferred. | •Ability to interact with external and internal customers. | •Ability to manage multiple—often high profile or mission-critical—tasks simultaneously. | •Proficiency in the use of Microsoft Office application and other business-related software applications.
Preferred Architect candidate will have experience with the following:- DDI (data mapping, data integration, data migration and data conversion) - Web services experience with design and implementation- Preferred healthcare background**Up to 10-15% travel may be required **
JOB RESPONSIBILITIES: | Manage all client contact throughout the implementation of a complex project. Track all implementation activities and artifacts. Lead and participate in requirement and process analysis sessions and interviews. Create MS Project schedules to align with required timeline and scope (per RFP). Create and review project deliverables. Maintain project forecasts and budgets. Collaborate with various functional and technical teams (MAXIMUS and external partners) to ensure timeline, complete, and accurate implementations. Contribute to corporate repository of project standards. Contribute to proposal writing. This is a REMOTE position. Ability to travel up to 50%. Perform other duties as assigned. | | EDUCATION/EXPERIENCE: | Bachelor’s degree from an accredited college or university in Business, Management Information Systems, Computer Science, or related field. At least 5 years of project management experience which must include leadership of at least one complex project. PMP certification is required. Must possess exceptional organizational, interpersonal, written and verbal communication skills. Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population. Experience in managing both staff and processes, deadline-oriented work, budgets and revenue and profitability. Experience leading complex projects spanning multiple knowledge, technical, and functional disciplines. Health or Human Services experience a plus. Experience working as a team member and independently. Strong computer skills, including intermediate to expert skill level of MS Office, MS Project, and SharePoint.
Seeking an experienced Sr. Capture Manager to support efforts in Maximus US Services, Clinical Services business line. This role will be vital in developing high-quality capture pursuit plans and proposals that are cost effective and tailored to each government client’s unique needs. Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens. We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals. These individuals must be curious, self-motivating, and passionate about leading teams to success. | | The Sr. Capture Manager position is key to Maximus ability to win new business and maintain existing accounts. We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership, and drive exceptional performance.
We study employee interactions, trends, and changes to better understand our employees’ experiences. Usually, we begin with a question, challenge or idea related to our company’s work environment. Your role involves taking those hypotheses and determining how to best understand them through research and data analysis. | | Your primary responsibility will be designing, implementing, managing and analyzing listening channels such as surveys, focus groups and interviews, in partnership with key stakeholders to deliver unique insights about the organization. This position will be part of a team of problem solvers and solution designers dedicated to making maximus a great place to work.
Maximus is seeking a 100% remote Finance and Accounting Analyst to join the Federal Fin/Acct team to assist with the Fed NSA project. | | To be successful in this role, candidates must have: | | finance/accounting background/experience | understanding/experience with Accounts Receivable (A/R) | advanced/strong excel skillset | ability to work in high volume workload capacities | Reconciliation of bank accounts and client payment reconciliation
Maximus is looking to hire a Customer Communications Loan Servicing Specialist III. The responsibilities will include preparing account reconciliations and various analyses supporting month end/quarter end financials, and help to ensure the integrity of accounting/financial data.
Maximus is currently looking for a Limited Service Remote Call Center Operations Manager to support our CDC Info program. The position is responsible for developing Supervisors and Customer Service Representatives, enforcing program goals, validating the accuracy of program records, and communicating with senior leadership regarding site metrics and service level agreements (SLA).
The director will build upon the proof of concept created by the Data Office and NYSOH, and transform it into a production platform that will begin providing business value. The expansion process will involve six intricate data sources: Genesys telephony system, Verint Workforce Management, SuccessKPI QA system, eGain web chat, Oracle CRM, and Oracle Knowledge Management system. The director will be responsible for overseeing the implementation process and ensuring that it adheres to the target completion timeline of mid-June.
Remote Position for EACMS Application Support | Two Positions Available | (8:00 AM - 4:30 PM and 12:30 PM - 9:00 PM EST) | Provide Tier I and Tier II Application Support
This position obtains appropriate information from various resources, such as internal/external references and professional input to triage Part C appeals
Software Systems Engineer | | | Maximus is a leading provider of government services and program management solutions for various public sector organizations worldwide. Founded in 1975, the company has a long-standing history of delivering innovative solutions that help government agencies improve their operations and enhance the services they provide to citizens. | Maximus also offers a suite of digital solutions designed to help government agencies modernize their operations and improve the services they provide to citizens. These solutions include digital engagement platforms, data analytics tools, and cybersecurity services. In addition to its core service offerings, Maximus also provides consulting services to help government agencies address complex challenges and achieve their goals more effectively. The company's consulting services cover areas such as organizational design, change management, and process improvement. | Overall, Maximus is committed to helping government agencies achieve their missions and improve outcomes for citizens. With a track record of delivering high-quality solutions and services, the company is well positioned to continue growing and expanding its reach in the years ahead. | | Position Description: | We are seeking an experienced Software Systems Engineer position works in the Advanced Software Technologies Business Unit, a fast-paced, entrepreneurial environment developing truly innovative software solutions for federal customers. Software Systems Engineer is responsible for developing software programs or systems that align with user needs. Their duties include meeting with clients or business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software. Also, analyze user needs/requirements, designing and developing solutions using the software development cycle, testing software solutions, documenting software programs with flowcharts, layouts, charts, diagrams, and other documentation, learning about developments in the field to stay on top of the latest advancements. The Software Systems Engineer will work closely with other teams across the enterprise, including development, security, and IT, to ensure seamless development continuous improvement. | | | Responsibilities: | •Enterprise-level web applications | •Artificial Intelligence (AI) and Machine Learning (ML) platforms | •Big Data and High-Performance Computing (HPC) infrastructures | •Geographic Information Systems (GIS)Manage and oversee the cloud infrastructure, ensuring high levels of availability, security, and performance. | •Analyze the needs of the user. | •Using analysis and critical thinking skills, design, test and develop the software to meet those needs. | •Recommend upgrades for existing systems and programs. | •Develop separate elements of a software that work well in the program as a whole. | •Create various diagrams, flowcharts and models that illustrate the type of code needed for programmers. | •Ensure continued functionality of a program during maintenance and testing of software. | •Document each aspect of a system or application as a reference for future upgrades and maintenance. | •Revisit the development process to fix bugs or address client or consumer concerns. | •Applying keen attention to detail and organization to work on numerous parts of a system or application at the same time while being accurate and thorough. | •Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. | | Required Experience: | •Ability to pass required agency background investigation and clearance for duty. | •Bachelor’s degree in computer science, Information Technology, or related field. | •3+ years of experience in software engineering, strong cloud software engineering is a plus. | •3+ years of experience of software technologies and best practices, including IaaS, PaaS, and SaaS models. | •3+ years of experience with networking, security, and compliance in cloud environments. | •3+ years of experience with cloud automation and orchestration tools, such as Terraform, Ansible, or CloudFormation. | •Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders. | •Strong problem-solving skills and attention to detail. | •Excellent organization skills to include license management (does not have to be cloud experience) | | Preferred Experience: | •Cloud certifications | •Big Data applications development | •High-performance computing development | •Artificial Intelligence and Machine Learning development | •GIS development | •AWS, Azure, or Google Cloud Platform certification is a plus. | | Position Location, Working Hours & Travel: | Remote position. 40 hours weekly, minimal travel
MAXIMUS Federal Services is looking for a Technical Writer/Editor to be an integral part of our software development efforts. The Technical Writer/Editor will work with internal teams and customers to create and maintain high-quality technical documentation (design documents, user guides, operational support plans, etc.) in an Agile environment. In addition to writing, the successful candidate will be responsible for final review of deliverables to ensure they are error-free and formatted correctly. | | Project Specific Duties: | | • Works with internal teams to obtain an in-depth understanding of documentation requirements. | • Writes easy-to-understand text for design documents, user guides, operational support plans, and other technical documentation. | • Attends meetings and brainstorming sessions to identify, gather, and document software requirements. | • Captures meeting minutes/notes and distributes electronically as required. | • Works closely with project managers and team leads to create weekly status and financial reports. | • Occasionally provides administrative services to the office such as ordering office supplies and assisting with employee onboarding activities. | | Required Skills: | | • Must be a US Citizen or Permanent Resident. | • Must have the ability to obtain and maintain a Public Trust clearance. | • Bachelor’s degree from an accredited college or university. An additional 4 years of related experience may substitute for degree. | • At least 5 years of relevant experience creating and editing technical documentation. | • Ability to grasp complex technical concepts and make them easily understandable in text and diagrams. | • Excellent communication and writing skills in English. | • Strong proficiency in Microsoft Office suite of applications to include Word, PowerPoint, Excel, Visio, and SharePoint. (3 years) | | Desired Skills: | | • Basic familiarity with software development strongly preferred. (3 years) | • Experience working in Agile (Scrum) environments preferred. (3 years) | • IT and Federal Government contracting experience a plus. (3 years)